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Nadine Burgess P2 unit 10: Business travel operations

Introduction In this assignment I will be writing a description of the working practices and writing about the different types of business travel agents. My chosen organisation that I am going to talk about is the corporate traveller. Procedures and documentation for selling products and services •

At the corporate traveller you have to set up an account before booking the service online or

You can also talk to an experienced business travel consultants.

You will be able to book air, hotels and rail all in one place,

Making it really easy to keep track of your overall business travel spend.

Global distribution systems •

A global distribution system (GDS) is a network operated by a company that enables automated transactions between Vendors and booking agents in order to provision travel related services to the end consumers.

A GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals, and activities.

The Display flight and fare information in an unbiased manner. The aim of this rule Was to prevent GDSs from unfairly displaying their parent carriers’ flights most Prominently, given that 85 percent of tickets booked are selected from the first Screen displayed.

Provide access to their systems to all carriers on a same-price, non-discriminatory Basis. One of the main objectives was to protect smaller carriers From higher prices, as they were already in a weaker competitive position.

Avoid imposing highly restrictive contract terms on travel agents. In other words, Commission levels and sales targets •

Carlson wagon-lit commission levels from 5% to 7.5% across all products.


The company has £27.8 billion in annual sales (including joint ventures) in 2008, from 55 million transactions.

What is commission levels? •

Carlson used to make their money by selling airline tickets to a customer... and adding a commission to the price of the ticket. That was paid by the airline or the ticket-buyer. It was their payment for a service rendered to the customer and a service for the airline since the airline wants to fill the planes.

If the commissions are low, it is cheap to use a travel agent. It might save a flyer 1 hour on the phone to the airline.

If commissions are high, a buyer will avoid the travel agent. The airline will avoid the travel agent. Unless the agent does enough extra work to justify the high commission. Service level agreements

Cost- saving techniques Companies that use them for their day-to-day travel management can save up to 15%. Talk to us about the travel booking systems we’ve designed, built and implemented. They help you get all employees on side to ensure your new travel policies are understood and followed. You could save up to 20% on your corporate travel costs.

Promotional schemes Carlson offer a greener travel. By doing this they are cutting back on carbon from travel can reduce costs and increase staff support for your travel programme. This is so it will make it comfortable to people to travel. They also offer alternative travel for example Video-conferencing, web-based training and online project spaces. Service level agreements: This is all about the customers. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal contract.


They provides a variety of tools to help travellers manage their trip details and preferences, from an online portal that provides security, health, and weather-related information about their destination, Mobile application that puts their travel details at their fingertips.

Working to the company and passenger profile When a client signs up to a company they will be protected automatically and they will be assigned to a client manager They are well trained people so customers will have the best experience.


P2 nikki  
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