WANFall18.qxp_WANWinter18 10/5/18 4:00 PM Page 4
PRESIDENT’S MESSAGE
We Need Your Help! In the Spring edition of Wisconsin Automotive News, I discussed concerns raised by WACTAL members which were brought forth to Wisconsin’s Insurance Commissioner. These included photo estimating, suppressed Labor Rates and prevailing rates, failure to pay for required/necessary repairs and timely processing and payment of supplements. At the WACTAL office, we regularly receive phone calls on these and many other topics on the day-to-day dealings with insurance companies. Most of the time the caller is very frustrated and is looking for advice or direction on how to handle the situation. We also hear shops asking, “What does WACTAL do for me?” Well, we do have the ability to help you, but we can’t do it without your help! Last time, I stressed the importance of getting documentation from you so we can get it to the Insurance Commissioner. So far, we’ve received very few complaint forms and we can’t act until we have enough
information in writing to present to the Commissioner. We need to hear from you! A simple complaint form can be found on the facing page. Also, to make it easier, we have added an online form on WACTAL’s website (wactal.com). Right on the home page, just click the “Complaints Form” button and fill out the form. It is very simple and only takes a few minutes. I’m sure everyone reading this can think of several issues that they have concerns about. Please tell us about them! As these issues arise in your daily operations, please go online and fill out the form while it’s fresh in your mind. Remember, if we don’t hear from you, we’ll assume you have no issues or concerns! Larry Terrien WACTAL President WAN
WACTAL Members
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Members— Keep an eye out for your personal discount card in the mail! To visit the WACTAL homepage, go to www.wactal.com
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Wisconsin Automotive News
Fall 2018