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I am very pleased to welcome you to this year’s Annual Review. The success of our organisation is reflected in the inspiring stories people share with us – the individuals we support, their families, our staff, volunteers and apprentices. It is in austere times that the strength of organisations are most tested and I am therefore very pleased to also report a good financial year. Without doubt, further funding challenges face social care, but we believe that by collaborating with the people and families we support, commissioners and other providers that we will continue to offer great support that is personal, flexible and affordable. Working together to find solutions was at the heart of our Working Together for Change events this year. As a result we are introducing a range of new initiatives, such as Individual Service Funds, investing in community connecting and developing peer support options which will ensure more choice and control for the people we support. I want to extend thanks to my fellow board members who provide excellent support and leadership and our diverse workforce who without their ideas, energy and commitment our work would not be possible. Eleri Ebenezer Chair of Certitude Support



The long awaited White Paper on Social Care has now been published and with it the opportunity to commence a new chapter in social care. While there is fair criticism that the nettle has not been grasped regarding the funding of long-term care there is much we can be optimistic about. A White Paper that, in many ways shares the Certitude vision. One where people with learning disabilities and mental health needs are valued for what they can offer. That starts by asking not just what you need, but also what you want in life and how you think you might get there. Which sets out to help you stay connected in your local community and that values the gifts and skills individuals and communities can offer each other. Delivering on this vision is the challenge for our sector but across Certitude we have lots of examples where the people we support are indeed taking control - giving time to their community through time-banks, providing support and advice to peers and choosing who supports them to achieve the various outcomes in their person centred plan. Understanding that the people we support are the experts in their own lives and working together to achieve change is fundamental to delivering this vision. And that’s precisely what we are about at Certitude. Aisling Duffy Chief Executive


love working as a peer supporter for Solidarity in a Crisis because I know how it is for people to struggle through different addictions and problems and for them to come out on the other side of the road – leaving their problems behind. I’ve turned my life round from negative to positive and want to support others to have the same opportunity. Olumide Soyemi Peer Supporter 4


The real experts There is no greater expert than a person with first-hand experience. For that reason we are working increasingly with people with lived-experience to design and run projects that make a difference.

17.4% of our employees have experienced a mental health problem 6

Solidarity in a Crisis is one of these projects. It supports individuals in mental distress by providing out of hours emotional support over the phone and in person. The service is run by volunteers who have direct experience of mental illness. By sharing life experiences, peer supporters can promote recovery and enhance feelings of belonging, especially for those who feel isolated. By providing a very informal service, we can help promote well-being in the community, facilitate access to appropriate professional support and help prevent people reaching crisis point. All peer volunteers are highly trained and receive ongoing support. Their work exemplifies the project’s underlying ethos; that it is possible to approach a mental health crisis in a holistic and person-centred way. It has been an important part of this project to recognise that active and non-judgemental listening, love, and empathy can be very effective tools in supporting individuals experiencing distress and/or a mental health crisis.


really enjoy going to the meetings and activities for carers. I get to meet all the other mums. It gives me a break from everything and we can talk about our families. When Fikret goes on holiday with My Breaks it gives me a rest and the chance to go shopping with my daughters! Musteyde Ahmet Parent



Family matters We know that many family members provide unpaid 24 hour support to relatives who have disabilities or are facing mental illness. We therefore recognise and support the whole of the family - not just the individual and we provide a wide range of activities for both carers and the people they support. Carers save the economy ÂŁ119 billion per year, an average of ÂŁ18,473 per carer 10

Our range of services, such as My Time, Out and About, Breakaway and My Breaks provide support for adults with learning disabilities so that their unpaid carer can have a break. The My Breaks service offers holidays for people who have learning disabilities; people are matched to like-minded individuals and staff who have similar interests and as a group they plan their perfect holiday! So far this year, people have jetted off to Portugal, Spain, Italy, France as well as holidaying around the UK. This service also support carers directly with day trips, flower arranging classes and pampering treatments. These sessions are fun and relaxing but perhaps more importantly they are a great opportunity for carers to come together to share their experiences. All our services make the most of living in London by arranging regular theatre trips, boat rides, museum and exhibition visits, and we work with a wide range of community organisations including theatres, art trusts, charities, schools and sports clubs. Wherever possible, we give people the opportunity to try something new - and express their creativity - for example through film making, drama workshops and even puppetmaking sessions!


like working with people which is why I wanted this job. It was great to have the opportunity to meet the people I might be supporting before I started; you can only get so much from the application pack. Relationships are a twoway thing so it’s good to know in advance that we’re a good match. Sophie Crawley Support Worker, with Asha Jesvani



Matching people We recognise that the relationship between an individual and the people who support them is key to a successful outcome. We are striving to ensure that everyone is supported by people who they actively choose to spend time with. We are well on the way of achieving our target of 100 My Choice Workers by April 2013 14

The way we recruit people is changing; increasingly we are working alongside the people we support – and their families – in the recruitment process. This gives everyone a better chance of a more successful relationship. ‘People Matching’ is a person-centred thinking tool which has proved essential in this process. It matches up staff and people looking for support with similar profiles; so for example people with similar characteristics and shared interests. With this approach we believe that people being supported will not only receive better-quality, person-centred support, they will also be happier too – spending time with someone they genuinely like. Equally, support workers are more likely to enjoy their work. Feedback so far suggests that this approach is working! Especially exciting is the development of our My Choice Worker position. This flexible role offers support as and when it is required right across Certitude. My Choice Workers are also available for people to employ directly if they have a Personal Budget – and this has proved very effective for people searching for a specific kind of support.


like living here with my housemates. I choose what I want to do. I go bowling, to the cinema and to the pub. And I like to play pool. I like shopping and cooking. I even like peeling potatoes! I decide on my menu everyday or sometimes go out for lunch. I’ve just been to Spain on holiday and enjoyed the dance shows! David Morris with housemate Jamie Widdowson



Leading change Our commitment to developing an increasingly person-centred approach is stronger than ever. We have extended our range of personalised support options so that genuine co-production in the design of services is becoming the foundation of our work. Information from 85 people contributed to our Working Together For Change events 18

We are transforming the way we work to ensure that the people we support have genuine choice and control over their own lives. We have recently launched an ambitious Individual Service Fund pilot which will empower individuals to plan how, where and when they want their support – as well as who they want to be supported by. This pilot is rolling out across eight Certitude mental health and learning disability services in Lambeth, Ealing and Hounslow. We plan to learn as much as possible from this project so that we can apply this approach to the wider organisation and share our journey with others. ‘Working Together for Change’ is another tool we are using to ensure a more personalised approach. This process enables people to have more influence over the strategic planning of the support they get. So far we have carried out this practice with people in both learning disability and mental health services. We are learning from information taken at individual reviews and it is helping us plan for change. The ‘Working Together for Change’ strategy has been fundamental in helping us plan and design better support. In the past year, it has been influential in empowering individuals and their families to choose staff, help us guide people towards alternative housing options and structure our approach to supporting people to build and develop their friendship circles. 19

feel privileged to have found Certitude. They have not discriminated against my past history and have helped me to regain my confidence whilst also enabling me to gain new skills and qualities. I have also been encouraged to apply for paid work within the organisation and as a result I am now working part-time as a Health and Well-being Worker. Caroline Williams Health and Well-being Worker 20


Pathways to work Helping people back into work can be an important part of mental health recovery. We work with people to find employment, training and education opportunities and believe in practising what we preach - we offer a number of trainee, apprenticeships and volunteer roles throughout the organisation.


The 5 Health and Social Care Apprentices all secured permanent employment at the end of their apprenticeship with us

The current labour market is challenging for many, but especially for the young, the inexperienced and those with mental health issues. We have been busy helping people enhance their skills and knowledge to make them more employable. As well as working with colleges to attract and develop apprentices, we have been enrolling people on our own Certitude trainee scheme. We have created opportunities for apprentices and volunteers to work throughout Certitude in a number of different roles and we are particularly pleased to have been able to offer many people permanent positions within the organisation. In addition we have been contributing to the ‘Resolving Chaos’ pilots which have been running across London and have an emphasis on employment, social inclusion and housing opportunities for people who face multiple disadvantages and exclusion. Our contribution has been to provide employment support to people living in Brent and this work has now been extended to address the wider needs of young people and their families. Many of these vulnerable young people have problems associated with alcohol and drugs, crime, disability and poor health. Alongside these projects, we remain committed to ensuring people with learning disabilities can seek and secure paid employment and over the past year, 13 per cent of people we support have been in paid work. 23

have faced up to my fears and no longer allow them to control me. I hope my workshops encourage young people to think carefully about their future and take control over their own lives. Trevor Munroe Peer Mentor Project Team Leader



Influencing the future Through our Beyond Prison project we have a 12 year proven track record of preventing re-offending. We understand that early intervention, education and support are essential elements in reducing crime in Britain’s neighbourhoods. Over 350 young people have participated in our workshops on gang prevention this year 26

Over the past year, Beyond Prison has expanded its reach and is now working with schools and colleges. This is a response to the increasing number of school children becoming involved in gangs, youth violence, dealing drugs and taking part in other forms of illegal activity, including the use of weapons such as knives and guns. We have delivered workshops to over 350 children in secondary schools and academies throughout the London Borough of Croydon. As a result of these workshops, children have had a frank insight into the consequences of getting involved with crime and the devastating impact it can have on an individual and their family. All sessions are facilitated by people with lived-experience who can talk first-hand about how it really feels to be in a gang and involved with crime. We have worked in partnership with the Youth Offending Team in Croydon to successfully signpost vulnerable children to the relevant support services. This work would not have been so effective without the close partnerships we have forged with community stakeholders including local schools and colleges, friends and families of young people involved with gangs, local businesses who have felt the impact of gang-related theft and local residents who have been affected by anti-social behaviour.


Board Certitude is governed by a Board of voluntary non-executive directors which meets on a regular basis, defining the strategic direction of the organisation and offering support and guidance to the Leadership Team. In addition to the full Board, Committees are held which focus on HR, Finance and IT, Quality and Performance, and Audit and Risk Management. The day-to-day operations of the Certitude group are managed by the Leadership Team who are accountable to the Board of Trustees.


Eleri Ebenezer Chair

Yasmin Miller

Steve Maingot Vice Chair

Connie Neish Co-optee Works in the City as an Auditor in the Financial Services industry.

Former Councillor and Chair of Social Services and Personnel Committees for the London Borough of Ealing. Also served as Chair of NHS Hospital Trust in Mid Wales.

An independent Health Informatics & Innovation Consultant. A trustee for a charity in the health field and director of a Caribbean trading company.

Patricia Connell-Julien

A Social Science background, currently Business Manager for an NHS Screening Programme; also Board member for a Mental Health NHS Foundation Trust.

Lucinda Craig

A market research consultant working in the commercial and social/not for profit fields.

Mark Garratt

Director of Marketing, Communications and Recruitment for the University of West London. A specialist in CRM implementations and change programmes.

Kate James

Chief Executive of Greensleeves Homes Trust which manages care homes for older people. Also a trustee of Scope.

Works for the Skills Funding Agency. Previously worked as a chartered accountant, specialising in corporate tax.

Caroline Pillay

A seasoned management consultant with several years experience of advising public and private sector in the procurement of social and affordable housing with key experience in Private Finance Initiative.

Steve Plant

Former Head of Retail Operations with House of Fraser, with over 35 years’ experience in retail. Now an NVQ assessor for retail, customer service and management apprentices.

Bob Sutcliffe Co-optee A Chartered Accountant with financial, business planning and development experience in manufacturing, IT services and business media sectors and within the NHS. George Venus

Former Director of Human Resources at Barnardos. Has extensive experience in human resources and employment law.

Extensive senior management experience in finance and IT. A Royal Mencap trustee and chair of Mencap’s Ealing group. Active in several other local disability organisations and campaigning groups.

Annie Lathaen

Kate Wolfsohn

Philippa Laughton

An independent Housing Management and Training Consultant.

An experienced corporate and commercial lawyer. 29

Current Committees


Audit and Risk Management Yasmin Miller Chair Eleri Ebenezer Kate James Philippa Laughton Steve Maingot Sue Wickerson Co-optee

Human Resources Philippa Laughton Chair Lucinda Craig Eleri Ebenezer Ex-officio Mark Garratt Ian Millar Co-optee Caroline Pillay

Finance and IT Yasmin Miller Chair Connie Neish Co-optee Eleri Ebenezer Ex-officio Caroline Pillay Sue Wickerson Co-optee Kate Wolfsohn George Venus

Quality and Performance Steve Maingot Chair Patricia Connell-Julien Eleri Ebenezer Ex-officio Robin Fleming Co-optee Kate James Michael Jones Co-optee Annie Lathaen Philippa Laughton Yasmin Miller Steve Plant

Leadership Team Aisling Duffy Chief Executive Nicholas Campbell-Watts Director of Mental Health Services Janette Gaffney Director of Learning Disability Services Mark Ospedale Director of Human Resources Mary Schumm Director of Learning Disability Services Marianne Selby-Boothroyd Director of Development Sanjay Shah Director of Finance, IT and Housing

“It is an honour to lead a vibrant organisation awash with people with exceptional skills, commitment and energy. Our expert Board guiding the work of the Leadership Team ensures our organisation is determined and ambitious in its work. The fact that in a recent survey 86% of our staff would willingly put in extra effort to help the organisation is one reason, of many, why leading this organisation is a pleasure and a privilege.� Aisling Duffy Chief Executive 31

Our income and expenditure for 2011/12 In 2011/12 we made a small surplus of £504k which is 2% of our total income. We are pleased with this out-turn which reflects our commitment to sound financial management during a period of substantial change and external funding pressures. It is essential that the finances of the organisation are managed effectively so we have a strong base from which we can continue to provide the right support to all of our customers. We remain positive about the future prospects of Certitude; we have done much in recent years, both organisationally and financially, to ensure we are in good shape for the future. Income £ Rental Income 1,183,527 Contractual Income 18,479,729 Fee Income 1,974,570 Supporting People Grants 2,228,421 Other Income 463,889 Grants and Donations 410,647 Total Income 24,740,783 Expenditure £ Residential Care 9,929,411 Domiciliary Care 11,548,594 Outreach 993,589 Governance and Other Costs 129,061 Charitable Projects 1,636,475 Total Expenditure 24,237,130

Detailed financial statements for Certitude Support, Southside Partnership and

32 Support for Living are available from our registered office.



% Rental Income Contractual Income



Residential Care



Domiciliary Care


Fee Income




Supporting People Grants


Governance and

Other Income


Other Costs


Grants and Donations


Charitable Projects

7 33

Looking Forward can use my hours / budget flexibly and can choose what I am supported with. am supported where it makes sense for me, at home and out and about. can choose who I want to support me, my support worker knows me and I know them. get support on the days and at times that are right for me. choose how I am supported and my support workers know this is important to me. am fully involved in decisions about my own support and how the wider service develops. am supported to build and maintain my friendships and to be a full and active member of the community. These success statements were developed by Groundswell, reflecting the work of disabled people in describing what choice and control means to people in practice.


What will it take for these statements to be a reality for each person we support? At Certitude, we believe everyone has the right to a good life, including people with learning disabilities or mental health needs. This means being valued as equals and being in control. These statements form the basis of our Individual Service Fund pilot. Over the coming year, we will continue to learn from, as well as extend, this piece of work. We will continue to work alongside the people we support, their families, friends and carers, to overcome the barriers that stand in their way and we are committed to making these statements a reality for each person we support. We will further develop community opportunities with an emphasis on time-banking and peer led initiatives. We will identify meaningful ways to build and sustain community networks with people who have profound and multiple disabilities through our community development project and we will focus on working alongside people, their families, friends and carers to provide just enough support, to maximise resources and to plan effectively. We see ourselves as partners and allies – working alongside people, carers and families. And ultimately, we measure our success on the happiness and richness of the lives people lead. 35

THANK YOU’S Certitude and its partner organisations, Southside Partnership and Support for Living, would like to acknowledge the support received from charitable trusts, corporations, the London Boroughs of Brent, Bromley, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Islington, Lambeth, Lewisham, Merton, Southwark, Sutton, Richmond, Wandsworth and Westminster and to our individual supporters from the community. We would particularly like to thank The Pilgrim Trust, The Albert Hunt Trust, The Henry Smith Charity, Sutton Community Support, Trust for London and City Bridge Trust and all the professionals working with us in partnership on the Treat Me Right Project including Ealing Hospital Trust, NHS Ealing, Ealing Council, Ealing Link, The Community Team For People With Learning Disabilities and Carers Together. A special thanks too to the organisers of the Happy Soul Festival and everyone who participated in the Working Together for Change events in Ealing and Lambeth. Also thanks to the Mayor’s Office for supporting our Beyond Prison event. Thank you to all the people who helped write the articles, and the people we support, their families and staff who appeared in the photos. Thank you also to all the people who donate their time to help us provide a great service.


Everyone has the right to a good life

Auditors Beever & Struthers 3rd Floor Alperton House Bridgewater Road Wembley HA0 1EH

Production Heather Cannon and Marianne Selby-Boothroyd Design Nim Design Photography Tadhg Devlin

The Certitude Group have the following accreditations: Exor, Investors in People, A Mindful Employer, A member of VODG.


31-33 Lumiere Court • 209 Balham High Road • London SW17 7BQ • T 020 8772 6222 • F 020 8772 6223 • E • W Registered office as above • Group VAT No. 991 2415 14 Certitude Support • A charity incorporated as an Industrial and Provident Society 30891R © Certitude Support. No part of this publication can be reproduced without permission from Certitude Support. We care for the environment. This Annual Review is printed with biodegradable vegetable based inks on FSC silk paper.

Certitude Annual Review 2012  
Certitude Annual Review 2012  

Learning disability and mental health annual review