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VevoCart Version 3.1.0

User Manual

VevoCart.com

support@vevocart.com www.vevocart.com

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Table of Contents 1.

Prologue............................................................................................................................. 5

2.

VevoCart Administrator Page ............................................................................................. 5

3.

VevoCart System Menu...................................................................................................... 6

4.

Website Setup/Quick Start ................................................................................................. 6

5.

Categories.......................................................................................................................... 7 5.1 Category List .............................................................................................................. 7 5.2 Category Add/Edit ...................................................................................................... 7 5.3 Category Sorting......................................................................................................... 8

6.

Products............................................................................................................................. 9 6.1 Product List ................................................................................................................ 9 6.2 Product Add/Edit........................................................................................................10 6.3 Product Image ...........................................................................................................12 6.3.1 Update Image ..............................................................................................12 6.3.2 Other Settings ..............................................................................................13

7.

Product Options ................................................................................................................13 7.1 Types of Product Options ..........................................................................................13 7.1.1 Radio Button Style .......................................................................................14 7.1.2 Drop-Down List Style ...................................................................................14 7.1.3 Optional Text Style.......................................................................................15 7.1.4 Input List Style .............................................................................................15 7.1.5 Upload and UploadRequired Style ...............................................................15 7.2 Managing Product Option ..........................................................................................15 7.2.1 Option Group ...............................................................................................16 7.2.2 Option Item ..................................................................................................16 7.3 Associating Options and Products .............................................................................17 7.4 Use Product Option for Stock Keeping ......................................................................17

8.

Orders ...............................................................................................................................18 8.1 Resend Download Links Email ..................................................................................19 8.2 Real time Shipping Tracking Email ............................................................................20

9.

Customers.........................................................................................................................20

10. Payment............................................................................................................................20 10.1 Currency Setting for Payment Gateway .....................................................................22 10.2 PayPal Website Payment Standard (PayPal Standard) .............................................23 10.3 PayPal Website Payment Pro....................................................................................23

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10.4 PayPal Website Payment Pro UK ..............................................................................26 10.5 PayPal Express Checkout .........................................................................................27 10.6 2Checkout .................................................................................................................27 10.7 Authorize.Net.............................................................................................................28 10.8 eWay .........................................................................................................................29 10.9 Bank Account Transfer ..............................................................................................30 10.10 Google Checkout .................................................................................................30 10.11 LinkPoint Connect................................................................................................31 10.12 Moneris................................................................................................................32 10.13 Custom Payment Method.....................................................................................32 10.14 Offline Credit Card Payment Method ...................................................................33 10.15 ProtX ...................................................................................................................33 10.16 QuickBooks QBMS (Merchant Service) ...............................................................33 10.17 RBSWorldPay......................................................................................................34 11. Shipping ............................................................................................................................35 11.1 Custom Shipping Calculation.....................................................................................35 11.1.1 Fixed Shipping Cost .....................................................................................37 11.1.2 Shipping by Quantity ....................................................................................37 11.1.3 Shipping by Weight ......................................................................................38 11.2 Real-Time Shipping Cost...........................................................................................38 11.2.1 FedEx ..........................................................................................................38 11.2.2 UPS .............................................................................................................39 11.2.3 USPS ...........................................................................................................39 12. Product Search Setting .....................................................................................................40 13. Coupons............................................................................................................................41 13.1 CouponID ..................................................................................................................41 13.2 Discount Type............................................................................................................41 13.3 Expiration Type..........................................................................................................41 13.4 Minimum Subtotal......................................................................................................41 13.5 Coupon Apply ............................................................................................................42 13.5.1 Products.......................................................................................................42 13.5.2 Customers....................................................................................................42 14. Quantity Discount ..............................................................................................................42 14.1 Discount Groups........................................................................................................42 14.2 Discount Rules ..........................................................................................................42 14.3 Calculate Quantity Discount Separately by Product Options......................................43 15. Bulk Import ........................................................................................................................43 15.1 Bulk Import Preparation .............................................................................................44

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15.2 Import Mode ..............................................................................................................44 15.3 Update Images and Thumbnails ................................................................................44 15.4 Multilingual Products..................................................................................................44 15.5 Import File Format Specification ................................................................................45 15.6 Import Inventory by Product Options..........................................................................48 16. Bulk Product Update .........................................................................................................49 17. Languages ........................................................................................................................50 17.1 Supported Language List...........................................................................................51 17.2 Multilingual Page List.................................................................................................51 17.3 Page Details ..............................................................................................................52 18. Countries and States.........................................................................................................52 19. Content Editor ...................................................................................................................53 20. Multi-Currency Display ......................................................................................................53 21. News and Announcements................................................................................................53 22. Newsletters .......................................................................................................................54 23. Administrator Management ...............................................................................................55 24. Downloadable Product (e-Goods) .....................................................................................56 25. Wholesale Modes (Customer-Based Pricing) ....................................................................56 25.1 Product Level Wholesale Mode .................................................................................57 25.2 Global Level Wholesale Mode ...................................................................................57 25.3 Wholesale Customer Account Setup .........................................................................57 26. Tell a Friend ......................................................................................................................58 27. Admin Recovery................................................................................................................59 28. Gift Certificates..................................................................................................................60 28.1 Adding Gift Certificates ..............................................................................................60 28.2 Gift Certificate Management ......................................................................................61 29. Gift Registries....................................................................................................................61 29.1 Gift Registry Creation ................................................................................................61 29.2 Invite Visitors .............................................................................................................62 29.3 Purchasing Gift Registry Items ..................................................................................63 30. Google Analytics ...............................................................................................................63 31. Email Templates Editing....................................................................................................64 32. Data Feeds........................................................................................................................64 33. Recurring Products (Deluxe Edition Only) .........................................................................66 33.1 PayPal Website Payment Pro Setup..........................................................................67 33.2 Adding Recurring Products ........................................................................................67

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33.3 Recurring Order Management ...................................................................................68 33.4 Recurring Billing Cancellation ....................................................................................68 33.5 Shipping Methods......................................................................................................69 34. Report (Deluxe Edition Only) .............................................................................................70 34.1 Sales Reports ............................................................................................................70 34.2 Bestselling Report .....................................................................................................71 34.3 Customer Report .......................................................................................................71 34.4 Search Report ...........................................................................................................71 34.5 Payment Report.........................................................................................................71 34.6 Shipping Report.........................................................................................................72 35. Export to QuickBooks with T-Hub (Deluxe Edition Only)....................................................72 35.1 Set Up Retrieve Orders Configuration .......................................................................73 35.2 Set Up Configuration for Posting to QuickBooks........................................................76 35.3 Retrieve Data to T-Hub..............................................................................................77 35.3.1 Import Orders instruction..............................................................................77 35.3.2 Post Orders to QuickBooks ..........................................................................78 36. Affiliate (Deluxe Edition Only) ............................................................................................79 36.1 Affiliate Setup ............................................................................................................79 36.2 Affiliate Storefront Registration ..................................................................................79 36.3 Affiliate (Admin Menu) ...............................................................................................82 36.4 Affiliate Details...........................................................................................................83 36.5 Affiliate Payment (Admin Menu) ................................................................................84 36.6 Affiliate Commission List............................................................................................85 36.6.1 Record Affiliate Payments ............................................................................85 36.7 Affiliate Commission Payment List.............................................................................86 36.8 Affiliate Commission Pending List..............................................................................86 37. Anonymous Checkout .......................................................................................................87 38. Advanced Tax (Deluxe Edition Only) .................................................................................88 38.1 Tax Classes Setup ....................................................................................................88 38.2 Tax Class Rules Setup ..............................................................................................89 38.2.1 Select Tax Class to Edit ...............................................................................90 38.2.2 Tax Class Rule List ......................................................................................90 38.3 Setting Product Tax ...................................................................................................91 38.4 Price Already Include Tax Option...............................................................................92 38.5 Shipping Cost is Taxable Option................................................................................92 38.6 Calculate tax after applying discount Option ..............................................................93

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1. Prologue This document explains functionalities of VevoCart Control System software. Please note that the Free edition of VevoCart do not contain all features that the Professional and Deluxe editions contain. Please visit http://www.vevocart.com/Features.aspx for feature comparison. We are confident that VevoCart will help you build great e-commerce stores!

2. VevoCart Administrator Page To log in to VevoCart administrator page, open a browser and enter the following address: http://(YourVevoCartPath)/Advanced For example if you develop your store locally, the address may be: http://localhost/Advanced For a live store, it may be: http://(YourDomainName)/Advanced If this is your first time, please enter the following information: User Name: admin Password: admin Please note that password is case-sensitive. **Note: For security reason, please change the admin password before going live.

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3. VevoCart System Menu Once logged in, you will be redirected to default screen. You will be greeted with a summary screen. It contains useful stats and information of your store. •

Number of new (unprocessed) orders and the total amount.

Number of paid orders and the total amount. You can select the drop down to view this amount for this year, this month, or this week.

Current important settings of the storefront.

Summary of number of products and categories.

4. Website Setup/Quick Start This section records your company information. Please enter your business information, which will be shown to customers, e.g. in Contact Us page. *Note: The company email is especially important since it will be used in several occasions such as contacting customers and order processing.

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The fields that are marked with (+) can be displayed in multiple languages based on customer selection in the store front. You can select language drop down at the top to switch between languages to enter. Please see Quick Start Guide for more details regarding Website Setup and Website Configuration menus.

5. Categories This menu allows you to manage category information. VevoCart can contain unlimited number and unlimited depth of categories. 5.1 Category List The category list will be display in hierarchical group with indentation for child categories. The number in parenthesis is the Category ID, which is the identifier of that category in VevoCart system.

5.2 Category Add/Edit If you click on “Add a New Category” button in the top of category screen or click the button in the “Edit” column, you will be at the category add/edit screen.. You will be able to:

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Add/edit category name & description.

Upload category images.

Update your category hierarchy (by changing the parent category).

Upload your category image.

Enable/disable category.

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Please note that category names & descriptions are language-dependent fields. You can select the language drop-down at the top of the box to select which language you are entering. For example, if you are entering a name for two languages, you need to select the first language from drop-down box, enter the name and click “Update”. Then you can select the second language from drop-down box, enter the name and click “Update”. Each category can contain either products or sub-categories. If one category has already contained products, it cannot contain other sub-categories, and vice versa. When a category is enabled, it will be shown during catalog browsing. If the category is disabled, it will not be shown in regular category browsing in the storefront, including search, Featured Items, Bestsellers. The disabled category also affects all products and sub-categories below it. However, the disabled category can be accessed with the direct URL. Suppose that a category has a URL of “http://www.abc.com/Shirts-list.aspx”. Once you disable it, it cannot be viewed by regular store browsing. However, if a customer enters its URL directly into the browser, that category can be viewed. This behavior is by design. 5.3 Category Sorting When you click “Sort Categories” icon at the top of main Category screen, you can specify the order of category display in the store front. First, you need to choose the parent category from the drop down list at the upperright corner. Then, the list of children of that parent category will be shown in the window. Then, you can drag-and-drop categories to change their orders. Once this is done, please click “Save” to save your change. The “Sort By Name” and “Sort By ID” buttons allow you to quickly sort categories by name or by Category ID.

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6. Products Like Categories, you can manage your product information here. VevoCart has no limit in numbers of products in your store. Products are displayed on several places in the storefront. They can be shown randomly in the first page (Featured Products), Bestsellers area, as listing under its category, or inside its own product detail page. 6.1 Product List The default product screen will list products in the table as shown below.

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6.2 Product Add/Edit Once you add or edit a product, you may edit the following information. The symbol (+) denote fields that can be displayed in multiple languages. Field Name

Description

Example

Name (+)

The name of the product.

Honda City

Category (+)

Select one or more categories for this product to reside in. multiple categories

Cars >> Honda Sports >> Tennis

Short Description (+)

This description will be shown when listing products inside the category. It is also shown in the product detail page.

Any text

Long Description (+)

The description to be shown in the product detail page.

Any text

Is Enabled

By default, this box is checked. If it is not checked, this product will not be shown under any listings, including category, search result, and Random Product Display. However a user can view the product detail page directly if he/she knows the URL. This could be useful for specialized order by hiding this product from regular customers but available to the particular customers.

Checked

SKU

Unique ID for this product.

HND1234

Model

The model of this product. Currently, model is not displayed in product details, but can be one of the search criteria (see Product Search Settings for more information).

City

Stock

Number of items in stock. Every time an item is purchased, this number will be reduced. Once it reaches “Out of Stock Quantity”, this product will be shown as out of stock and cannot be purchased. You can also keep separate inventory for each product option. There are more information in the “Product Option” chapter.

30

Weight:

Weight of this product. This value will be used in real-time shipping calculation.

15

Use Fixed Shipping If it is set to “Yes”, use the specific “Fixed Shipping Cost Cost” below to calculate the shipping cost.

No

[Shipping Method Name List]

5

This list will be appeared when Use Fixed Shipping Cost is set to “Yes”. The value of shipping cost in here will override usual shipping calculation for that particular shipping method.

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Note: If you leave the value in this line to zero, this will cause free shipping for that shipping method. Manufacturer

Manufacturer of this product. Currently, manufacturer is not displayed in product details, but can be one of the search criteria (see Product Search Settings for more information).

Honda

Is Recurring

For recurring products. Please see chapter 33, “Recurring Products” for more information.

Yes

Recurring Payment For recurring products. Please see chapter 33, Interval “Recurring Products” for more information.

1 Month

Number of Recurring Cycles

For recurring products. Please see chapter 33, “Recurring Products” for more information.

6

Number of Trial Cycles

For recurring products. Please see chapter 33, “Recurring Products” for more information.

2

Trial Period Amount Per Cycle

For recurring products. Please see chapter 33, “Recurring Products” for more information.

0

Wholesale Price

Price to be used in wholesale mode level 1 as described under “Wholesale Mode” topic.

190

Wholesale Price2

Price to be used in wholesale mode level 2 as described under “Wholesale Mode” topic.

180

Wholesale Price3

Price to be used in wholesale mode level 3 as described under “Wholesale Mode” topic.

170

Price

Price of this product. This is the selling price that will be used when customers purchase.

200

Retail Price

Retail price of this product. This price will be crossed out, and is only used for displaying purpose.

210

Keywords

Keyword to be used when customers search for products.

Honda City Car

Today Special

If the box is checked, this product will be shown under rotation picture boxes in the front page of the store.

Checked

Discount Group

Specify the discount group for this product. Please refer to “Quantity Discount” chapter for more details.

None

Is Downloadable

If checked, this product is e-Goods. Please see the topic “Downloadable Products” for more details.

Checked

File Download URL Please see the topic “Downloadable Products”.

HiddenPath\a.pdf

Use Inventory Control

If not checked, this product does not require stock keeping and will always be available to purchase.

Checked

Product Option

Select options for this product. Please refer to the

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chapter “Product Options” for more details. Related Product

Enter the list of product IDs that will be shown as cross-selling products in product detail page. Each product ID can be separated by comma.

56,57,58,59,60

Product Rating

This is the rating of this product given by you (as opposed to customer rating). Please refer to the chapter “Product Reviews and Ratings” for more information.

4.5

Is Taxable

If checked, this product will include tax when calculate the total amount.

Checked

Please note that only Name, Category, Short & Long Description are languagedependent fields. You can select the language drop-down at the top of the box to select which language you are using. For merchants with a lot of products, VevoCart also supports ‘Bulk Product Import’ (more details in ‘Bulk Product Import’ section) 6.3 Product Image VevoCart supports multiple images for each product. The screen below shows an example of image list.

6.3.1

Update Image You can upload and setting product by following step: 1) Go to Product Add/Edit screen and click “Add Image” button. 2) In the Product Image List page, click “Browse…” button for browse the image on your local machine and the click “Add Image” button.

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3) The image will be added to the product. The first image that was added will be the “Primary Image”. The Primary Image cannot be deleted and will be the default image to be displayed in product details and product list. 6.3.2

Other Settings You can also specify whether you would like this image to be able to “Zoom” or “Enlarge” by selecting the checkbox. If enabled, the Zoom and Enlarge buttons will appear in the storefront product detail page. In the storefront, clicking the Zoom button will display a magnified view of the images. Clicking on the Enlarge button will pop up the full-sized image. You can also set an image to be the primary image or delete the image from the website. The delete and “Set as Primary” buttons are located on the same row as the image. To re-order the image, you can enter the number on the text box under the image. Please note that the primary image is always the first image. After you have done, click “OK” button to save the settings.

7. Product Options Some products may have additional properties that customers must choose before placing orders. For example, cloth may have different size (X, M, L), or color (red, white, black). VevoCart supports the Product Options feature. A product may or may not have an option, or it may have more than one option. Options can also associate with price, which will be included to the total price of the product. If a product contains one or more options, customers need to select an option before he or she can add the product to the shopping cart. 7.1 Types of Product Options Product options can be displayed in different styles depending on user configuration. One product may combine several styles together.

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Radio Button Style The options will be shown in a product details page as a list of radio buttons.

7.1.2

Drop-Down List Style The options will be shown in a drop-down list in product details page.

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Optional Text Style With this option style, a user may choose whether he or she would like to select the option. If the option is selected, the customer needs to enter required text.

7.1.4

Input List Style This type of option allows customers to buy a product with several options together at the same time. In the example below, customers can buy both “Red” and “Blue” options with the quantity of 1 and 2 respectively by clicking “Add to Cart”.

7.1.5

Upload and UploadRequired Style This type of option allows customers to upload images along with their purchase. This could be useful for customized work that needs some artworks from customers. The difference between Upload and UploadRequired is that customers have a choice whether to upload the image in the “Upload” option style, but “UploadRequired” option style needs uploading image before proceeding.

7.2 Managing Product Option Merchants may add, edit, or remove product options with “Product Options” menu in Admin website.

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Option Group To add product options, first merchants need to add an Option Group. An option group contains a list of options that can be selected by customers.

7.2.2

Option Item Once merchants click “Item List” in the Option Group page, they are transferred to the Option Item page. In this page, they can edit the list of options that can be selected under this option group.

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In this page, merchants may do the following: •

Specify the addition price for this option. The addition price may be in percentage or the actual amount.

Specify the image to be associated with this option. Please note that only the “Radio” option style can display these images.

If the type of an option group is “Text”, merchants can add only one option item for that option group. You always need to add at least one Product Option Item even for Text, or Upload type. 7.3 Associating Options and Products To apply an option to a product, merchants may go to Admin website and go to Product Edit page by selecting Product menu and clicking on “Edit” link next to the interested product. The list of available option groups will be shown. Then, merchants can check the suitable option boxes for this product.

7.4 Use Product Option for Stock Keeping In the option table inside Product Edit page, there is a column of check boxes called Option Stock. If the box is checked, that product will keep separate inventory per option item. For example, If Color option group has Red, Green, and Blue, selecting “Color” for stock keeping will allow merchants to enter inventory for Red, Green, and Blue separately. This Option Stock can be combined for more than one option group. Merchants will then need to enter stock amount for each combination.

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8. Orders The Orders menu allows you to manage orders from customers.

There are several actions you can do to interact with orders: •

View / Edit / Print or Cancel / Delete orders.

Mark orders as processed.

Add, edit, or remove products from this order. Once items in an order are updated, the system will automatically calculate new subtotal, discount, tax, and shipping cost.

Send tracking messages to customers.

Add your note to the orders.

Create an Invoice or Packing Slip.

The last line of the order list table is the sum of order amounts for the specified criteria by filter.

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8.1 Resend Download Links Email When a customer purchases e-Goods, an email containing download links for eGood files will be sent out to him once payment is verified. However, in some cases, you may want to resend the download link email to customers. In the Order Edit page, you can click “Re-send download links� button to sent download link email to customers. Note: Resending download links will renew the expiration date for downloading eGoods. For example, if download expiration period is set to 30 days in the Configuration page, resending download links will set the expiration date to 30 days from today. This button will show up only if the payment is completed for this order.

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8.2 Real time Shipping Tracking Email This feature allows merchants to send tracking email to customers. In the Order Edit page, you may edit the tracking number and tracking method (which can be FedEx/USPS/UPS). You can click “Send Tracking Email” button to send tracking email to customers. This email will include tracking number and URL pointing to realtime tracking website for FedEx, UPS, or USPS depending on your Tracking Method.

9. Customers This page lists customer information. You can add, view or edit customer information here.

10. Payment VevoCart integrates with many payment processors. You are able to enable/disable each processor by visiting payment setting page. (Note that many payment methods can be enabled at the same time. This allows customers to have several payment choices) VevoCart supports the following payment processors: •

PayPal Website Payment Standard (PayPal Standard)

PayPal Website Payment Pro

PayPal Website Payment Pro UK

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PayPal Express Checkout

2Checkout

Authorize.Net

eWay

Google Checkout US/UK

LinkPoint Connect

Moneris

QuickBooks QBMS

Off-line payment options, including bank transfer, and user-defined methods.

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10.1 Currency Setting for Payment Gateway Some payment methods (e.g. PayPal) can accept payment in several currencies. You can use this drop-down option to select which currency unit for the payment gateways. Every payment gateway will use the same currency. This currency must be the value that you enter in the “Price” field when you add a new product in Admin website. For example, if you select “USD” as the payment gateway currency unit here, you will need to enter product prices in USD. Also, the “conversion ratio” in Currencies menu of this payment gateway current must be 1.0. It is highly recommended that you set Base Currency in the Currencies menu and the payment gateway currency here to be the same.

The grayed out items are currencies that do not exist in the Currencies menu. If you want to use that currency as the currency of your store, you will need to add that currency in the Currencies menu, set it as “Base Currency”, and set that currency in the payment gateway currency drop-down here.

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10.2 PayPal Website Payment Standard (PayPal Standard) For PayPal standard, you need a PayPal account. You can apply for a PayPal account at www.paypal.com.

Please note that to run a Sandbox mode (test mode), you require a test account, which can be applied at http://developer.paypal.com. Note: When testing with Sandbox account, you need to first log in to your account in http://developer.paypal.com. 10.3 PayPal Website Payment Pro Note: PayPal Website Payment Pro can be used with “PayPal Business account” or “PayPal Premium account” only. Here are required parameters for using PayPal Website Payment Pro. •

Username: PayPal API User Name.

Password: PayPal API Password.

Signature: API Signature.

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Environment: Sandbox for a test account. Or, Live for a production account.

To obtain a PayPal Pro account, please visit www.paypal.com , and apply for a Website Payments Pro account. Then, you can log in to PayPal merchant interface to request API Signature. Request API Signature To create an API signature, you must have a PayPal Business or Premier Account and have applied for Website Payment Pro. 1) Login into your existing Business or Premier PayPal Account, or create a new PayPal Business or Premier Account. 2) Click the Profile tab in the My Account sub-menu

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3) Under Profile Summary menu, click API Access link.

4) Click Request API Credentials

5) Select ‘Request API Signature’ and agree to proceed.

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10.4 PayPal Website Payment Pro UK Here are the required parameters. •

Test Account: Can be “Test” or “Live” for a test account or a production account.

User Account: This is the merchant account that you will receive from applying for PayPal Pro UK. This is a separate account from regular PayPal.

Vendor Account: The Vendor Account will be the same as User Account.

Partner: This value will be sent in the email from PayPal once you have applied for the merchant account.

Password: This is a code that will be inside the email sent to you when you register for the PayPal Pro UK account.

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10.5 PayPal Express Checkout PayPal Express Checkout shares the same API as PayPal Website Payment Pro. Please see PayPal Website Payment Pro topic for information to request parameters for API. •

Username: PayPal API User Name.

Password: PayPal API Password.

Signature: API Signature.

Environment: Sandbox for a test account. Or, Live for a production account.

10.6 2Checkout The merchant needs to enter “Merchant Account” number which is issued by 2Checkout. You can apply the account at http://www.2checkout.com.

Also, you will need to set notification URL in your merchant account. 1) Log in to 2Checkout by browsing to http://www.2checkout.com, and click “Vender login”. 2) Click on Look & Feel setting. The screen below will appear. 3) Set “Direct Return” to “No”. 4) In “Approved URL”, enter https://www.YourDomain.com/Gateway/TwoCheckoutNotification.aspx, where “YourDomain.com” is the domain name of your website. If VevoCart resides in a subfolder, you will need to insert the subfolder name in front of “Gateway”.

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Note: We recommend you use SSL for the approved URL. Notice “https://” prefix instead of “http://”.

10.7 Authorize.Net Here are required parameters. •

Login ID: API login ID for the payment gateway account

Transaction Key: Transaction key obtained from the Merchant Interface

Test Mode: Can be either “Yes” for test mode or “No” for production

You can obtain the parameters by logging into Authorize.Net Merchant Interface. You will need to apply for a merchant account first. 5) Log Into the Merchant Interface at www.authorize.net. 6) Select ‘Settings’ from the Main Menu. 7) Click ‘API Login ID and Transaction Key’ from the Security Settings section.

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Note: Requesting a new Transaction Key will disable the old Transaction Key. You also require setting Authorize.Net notification as stated below: 1) Log in to the Merchant Interface at www.authorize.net. 2) Select ‘Settings’ from the Main Menu 3) Click ‘Direct Response’ from the Transaction Response section •

Set Delimited Response to ‘No’

The Default Delimited Separator, select “| (pipe)”.

For the Field Encapsulation Character, select the blank value.

10.8 eWay Here is the list of parameters for eWay payment gateway: •

Customer ID: The ID for login into merchant interface

Use CVN: Select “Yes” to display and require CVV number credit card. Select “No” to hide the text box to enter CVV number from the customers.

Test Mode: Can be either “Yes” for test mode and “No” for production

Return Error Code( for testing ): This is the error code for testing purpose. It is only valid if the account is in Test Mode. Please refer to list of test error codes at http://www.eway.com.au/Support/Downloads/ResponseCodes.aspx

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10.9 Bank Account Transfer You can enter your bank information such as bank name, routing number here. This is an offline payment option that allows your customers to manually transfer money to your bank account before you ship your products to them. 10.10

Google Checkout

VevoCart is integrated with Google Checkout API and is Google Checkout ready. Applying an account •

To apply for a test account, visit http://sandbox.google.com/checkout/sell/.

For the live account, please visit http://www.google.com/checkout/.

To use Google Checkout, select Google Checkout drop down to “Yes”. Then, open Web.config file and enter MerchantKey, MerchantID, and Environment variables for Google Checkout. <!-- Configuration Google Checkout--> <add key="GoogleEnvironment" value=""/> <add key="GoogleMerchantID" value=""/> <add key="GoogleMerchantKey" value=""/> <add key="Logging" value="false"/> <add key="LogDirectory" value=""/>

The “GoogleEnvironment” variable could be either “Sandbox” (for testing) or “Production” (for live environment). The “Logging” and “LogDirectory” is for debugging purpose and the default values are “false”, and “” respectively. You will need to set Google Checkout Notification as follows: 1) Log in with a merchant account at http://checkout.google.com. 2) Click “Settings” link from the top menu 3) Click “Integration” from the left menu 4) In “API Callback URL” box, enter https://www.YourDomain.com/Gateway/GoogleNotification.aspx, where YourDomain.com is your shop domain. Note: We recommend you use SSL for the API Callback URL. Notice the “https://” prefix instead of “http://”. 5) Select “XML” as Callback method. Note: Currently, Google Checkout does not work with real-time shipping cost calculation.

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LinkPoint Connect

When your apply account with LinkPoint, you will receive email for LinkPoint, which contains store name, host, and port of your payment. You will need a PEM file from LinkPoint website to be able to connect to the payment gateway. To get the PEM file and set up Test/Live mode, please follow steps below: 1) Log in at https://www.staging.linkpointcentral.com. 2) Click on "Support" in the Main Menu Bar. 3) Click on the word "Download Center" under Downloads in the Side Menu Box. 4) Click on the word "download" Store PEM File section on main page. 5) Key in necessary information to start download. You can use "111111111" as your Tax ID for your test account. For production stores you will be required to supply your actual SSN or Tax ID submitted in the merchant account boarding process 6) Click on “Admin” in the Main Menu bar. 7) Click on the word “Live/Test Mode” in the Side Menu Box. 8) Select either “Live” or “Test” mode and click “Submit” button. You will also need to select live or test mode in VevoCart LinkPoint setting to the same value. Here is the list of parameter for LinkPoint in VevoCart settings: •

Store name: You can find this information in the LinkPoint email reply for your application.

Host: This information is in LinkPoint application reply email.

Port: This information is in LinkPoint application reply email.

Key file (.PEM): You will need to upload the PEM file, which is downloaded from LinkPoint website in the steps above.

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Moneris

Here is the list of parameters fro Moneris:

10.13

Mode: Can be either “Test” for test mode or “Live” for production.

Store ID: Please contact Moneris support to obtain Store ID.

API Token: Please contact Moneris support to obtain API Token.

User CVD: Can be either “Yes” for display and require CVV number credit card or “No” for hide and not require CVV number credit card

Crypt: You can either set it to “SSL” or “Non Secure Transaction”.

Custom Payment Method

You can add your other payment methods such as ‘cash’ / ‘check’ as needed by separating each payment option with comma (,). The list of payments will be available for customers to select in the drop-down list during the checkout.

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Offline Credit Card Payment Method

This type of payment allows customers to enter credit card numbers, which will be saved and encrypted in your database. Later, merchants can process credit cards manually by viewing the credit card numbers in order detail screen in the Admin website. 10.15

ProtX

Below are required parameters for ProtX: •

Mode: Can be either Simulator, Test, or Live. For a production account, use “Live”.

Vendor Name: This is the vendor name of your ProtX account.

You can apply for a ProtX merchant account from www.protx.com.

10.16

QuickBooks QBMS (Merchant Service)

This is a payment gateway from QuickBooks. Please apply for a merchant account from http://payments.intuit.com/. You will need to enter the following information: •

App ID: This should be a number, e.g. 123456789.

App Login: This should be a string, e.g. merchant.mydomain.com.

Connection Ticket: This should be a string, e.g. Adw-12-1lSDIw13DFsl.

Mode: Can be either “Test” or “Production”.

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RBSWorldPay

Here is the list of parameters for RBSWorldPay •

RBSWorldPay Installation Id.: Your Installation ID is issued by the RBSWorldPay Support Team

Mode: Can be either Test or Live. For a production account, use “Live”. For test mode, you will need to specify what result you would like to see. •

Test with result value value: REFUSED – The test transactions will always been refused.

Test with result value: AUTHORISED – The test transactions will be successfully authorized, but there is no funds transferred.

Test with result value: ERROR – The test transactions will receive an error.

Test with result value: CAPTURED – The test transactions will be successfully paid. The fund will be deducted from the credit card. This is the same behavior as the live transaction.

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Also, you will need to set notification URL in your merchant account. 1) Log in to the Merchant Interface. 2) Select “Installations” from the left hand navigation. 3) Depending on whether you are using TEST or PRODUCTION environment, click the appropriate “Integration Setup” button. 4) Check the “Payment Response enabled?” checkbox. 5) Enter the dynamic URL variable “<wpdisplay item=MC_callback>” into the “Payment Response URL” input field. 6) Click the Save Changes button.

11. Shipping VevoCart provides options to calculate shipping cost either using your own rules, or using real-time shipping calculation from providers (i.e. FedEx and UPS). 11.1 Custom Shipping Calculation Custom shipping can be created in one of the following types: •

Fixed Shipping Cost

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Shipping Cost by Quantity

Shipping Cost by Weight

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To create a new shipping method, click “Add new shipping” button in the Admin website’s Shipping menu. Select the method and then click “Next”.

In the Shipping Add/Edit screen, there are some properties that are common to all shipping types. •

Is Enabled – Specify whether this shipping will be available for customer selection in the storefront.

Shipping Name – The name of the shipping method that will be displayed. This name can be in multiple languages.

Free shipping & handling for large order – If set to “Yes” and a customer product cost is larger than the value specified, the shipping cost will be free. This will overrule other method of calculation (by weight, by quantity, etc.)

Handling Fee – This text box will appear if the “Handling Fee” setting in Website Configuration is set to “Yes”. The handling fee will add up to the total order amount.

Destination – Specify whether this custom shipping method will be used for domestic, international, or both. The shipping method will be visible to customers only if the shipping address satisfies this “Destination” condition.

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11.1.1 Fixed Shipping Cost The shipping cost of this method will always be the “Fixed Shipping Cost” value entered below, regardless of the quantity and weight of the products.

11.1.2 Shipping by Quantity You can specify the shipping cost of the “First Item” value and subsequent items. Each additional item will be charged with the shipping cost specified in “Next Item” value.

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11.1.3 Shipping by Weight This shipping method allows you to specify the shipping cost for each weight range.

You may click the “Weight Rate” button to edit the weight range and the shipping cost associated with it.

11.2 Real-Time Shipping Cost VevoCart supports real-time shipping cost calculation from UPS, FedEx, and USPS. You will need to apply an account from http://www.ups.com, http://www.fedex.com or http://www.usps.com. Note: Currently, Google Checkout does not work with real-time shipping cost calculation. 11.2.1 FedEx To use FedEx real-time shipping rate, please apply for a FedEx web service account below: 1) Browse to http://www.fedex.com/us/developer/ and log in. If you do not have an account yet, please sign up for a free account. 2) From the menu select “FedEx Web Services” and sub menu “FedEx Web Services for Shipping”.

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3) Click “Move to Production” link. Alternatively, you may enter the URL “https://www.fedex.com/wpor/web/jsp/drclinks.jsp?links=techresources/p roduction.html”. 4) Click on “Obtain Production Key” at the bottom. 5) Follow on-screen instructions. Once it is done, write down the key and meter number shown on the screen. 6) The password will be sent out by email separately. Once you receive the email, look for the “Security Code”. You can enter FedEx settings in Admin website. Please select Shipping menu and click on “Edit” link on the same line as FedEx. 11.2.2 UPS Please apply UPS OnLine Tools to use UPS real-time shipping rate service. 1) Browse to http://www.ups.com/e_comm_access/toolintro?loc=en_US. Then, click “Get Tools” on the right-hand side box. 2) If you have not registered yet, please click “Register” link. 3) Follow the on-screen instructions. Once the registration is done, you will get a Developer’s Key. 4) Go back to the “Get Tools” page, then Click “Get Access Key”. 5) Click “Get XML Access Key”. 6) Enter the Developer’s Key in the text box and click “Submit” to get the XML Access Key. You can enter UPS settings in Admin website. Please select Shipping menu and click on “Edit” link on the same line as UPS. 11.2.3 USPS To obtain real-time shipping rate from USPS, you will need to apply for USPS Web Tools account. 1) Follow the on-screen instructions to complete the registration. 2) Once you have received an email from USPS, look for the user name and password in the email. It should look similar to: 3) Your Username is xxxxxx Your Password is xxxxxx 4) Since the test server of USPS does not support real-time rate services, you will need to upgrade your account to production account. Please follow the instructions in the email from USPS. Alternatively, you can send email to icustomercare@usps.com or call USPS Internet Customer Care at 1-800-344-7779 and tell them that your application has been tested and you would like to upgrade your account to a production one.

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Once the registration is done, you can open USPS settings in VevoCart from the Shipping menu in Admin website. Then click “Edit” link on the same line as USPS. Then, enter User ID that was sent from the registration email. Note: The “USPS Server” option must be set to “Production Non-Secure" for USPS real-time rating service. This is mandatory for USPS.

12. Product Search Setting VevoCart can be configured based on your own preference. This setting will affect the result when a customer enters search keyword in the search box of the store front. For example, you may wish to allow customers search through Product Name & Short Description only. You simply check the ‘Name’ & “ShoprtDescription’ boxes.

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13. Coupons A coupon gives discount to products in your store. You can add, edit or remove coupons easily within this screen.

Once you click add or edit coupon, you will be redirected to the coupon detail screen. A coupon has several parameters that can be entered. 13.1 CouponID It is the coupon code you give to your customers. The code could be any combination of characters. You can also click on â&#x20AC;&#x153;Generate Codeâ&#x20AC;? to use systems to help you create a random couponID. 13.2 Discount Type Coupon can be discounted by price or by percentage. For percentage discount, the total amount of eligible products will be reduced by specified percentage. If coupon is set to discount by price, this amount will be reduced from the order total, but not exceed the total of the eligible products. 13.3 Expiration Type Coupons can be set to expire by number of usage, expiration date, or both. For expiration by date the customer can use the coupon discount until the expiration date has passed. Each time a coupon is used, the use quantity for that coupon will be updated. The expiration by usage quantity will expire when current quantity reach to the expiration quantity. 13.4 Minimum Subtotal This is the minimum product total amount to be able to use this coupon. You also can select whether to calculate this total amount based on all products in the shopping cart or only coupon-eligible products.

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13.5 Coupon Apply This section allows you to restrict this coupon usage, either by products, categories, or customers. 13.5.1 Products Setting “All products” will allow this coupon to use with all products in your store. Selecting “Product IDs” to allow this coupon to use only with the products with the ID inside the coupon box. You can enter more than one product by separating Product ID by commas, e.g. 1, 2, 3). Selecting “Category IDs” to allow only products in the specified category id. 13.5.2 Customers Similarly to the Products above, you can restrict coupon usage by Customer ID. Select “All customers” to allow all customers to use this coupon. Select “User Name” to allow only specified user names (customer logins).

14. Quantity Discount VevoCart supports quantity-based discount of product purchases. 14.1 Discount Groups Not every product has the same discount. The types of discount can be divided into groups. Each group can has their rules on how much discount it will give and what is the number of orders to qualify. You also set the discount for each product individually. The setting would be the “Quantity Discount” drop-down list in the Admin website’s Product Edit screen. 14.2 Discount Rules The discount can be described in a table of items and amount. You can specify the discount by the rage of items. If number of items is in the range, the discount will apply for that order.

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14.3 Calculate Quantity Discount Separately by Product Options This is a global option in the Website Configuration page. If this option is “No”, which is the default, all items with the same Product ID, regardless of product options, will be accumulated together when calculating the quantity discount. If this option is “Yes”, the system will separate products based on product options in addition to Product IDs. Two items in shopping cart that have different product options (e.g. one is red, another is blue) will not be accumulated together to calculate quantity discount. Note: Quantity discount and coupon cannot be accumulated. Suppose a customer adds some quantity-discount-eligible products and some non-eligible products. Then, he applies a coupon discount to the purchase. The discount from coupon will not affect products that have quantity discount. The coupon will be applied to the rest of the products in shopping cart.

15. Bulk Import This utility allows importing product information from a CSV file. Merchants with hundreds or thousands of products can use this feature to create products in the website quickly instead of manually entering each product. VevoCart allows you to import properly formatted files into product table. You are able to purge all data or ‘Overwrite Existing Data’ as required.

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15.1 Bulk Import Preparation Product bulk import feature only imports product data. You will need to do the following before starting bulk import: •

Create category structure for products to reside in.

Create product options that will be used by importing products.

Upload all product images that are specified in the CSV file. You may copy the images to any folder on your server, other than “Images/Products” folder (but sub-folders are OK). We recommend uploading to “Images/Products/Large” since the images will need copy here during the bulk import.

15.2 Import Mode When importing a CSV file, users may select how existing data will be taken care during from the Import mode option: •

Purge All – Existing data will be deleted prior importing CSV data.

Overwrite Existing Data – Old data are still preserved. However, if a new entry from CSV file has the same SKU with the existing one, the old one will be overwritten.

15.3 Update Images and Thumbnails This check box is checked by default. If it is not checked, image-related fields in CSV file will be ignored (e.g. LargeImage1, IsZoom1, IsEnlarge1). This will help improving bulk import performance since importing images would require computing time to creating thumbnails. Setting this option to “No” could be useful for the case that merchants would like to update product information only, no image. One example would be merchants updating inventory of the products. 15.4 Multilingual Products To import products with descriptions in several languages, merchants may follow these steps: 1) Import products with descriptions in the first language, e.g. English, by selecting Language drop-down. 2) Prepare the CSV file for the second language. This file is identical to the first file, except the fields that are multilingual should be in the second language. These fields include Name, ShortDescription, and LongDescription. 3) Select the “Overwrite Existing Data” and select the appropriate language from the Language drop-down when importing the CSV file for the second language. The database will then contain data from both languages.

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15.5 Import File Format Specification It’s essential to prepare the file in proper format to avoid errors during bulk import. A CSV (comma-separated values) file contains product fields, separating with commas. You can find an example of the CSV file called “BulkImportExample.csv” inside the WebApp\Document folder. Please change the CategoryID of the sample file to the one in your system before importing. All fields with numbers (e.g. Stock, Weight, RetailPrice) are required fields. Note: Starting from version 3.0, CSV file no longer contains the fields “ImagePrimary” and “ImageSecondary”. It has been replaced by “LargeImage1”, “LargeImage2”, etc. Field name

Description

Example Value

CategoryID

ID number of the category of this 1 product. If the product resides in more or than one category, it can be separated 3|4|10 by “|” symbol (pipe).

Name

Name of your product.

Sony Handycam

ShortDescription

Message about your product in short. Show under your product name

Capture powerful sound and sharp images direct to DVD with the DCR-DVD405 Handycam camcorder.

LongDescription

Message about your product in long. Show in your product detail page.

Built for serious recording, the DCR-DVD405 comes with a Carl Zeiss.

Sku

Sku of your product cannot duplicate. It DVD405 must unique. This value is used as product identity during importing with “Overwrite Existing Data”.

Manufacturer

Manufacture name.

Sony

Model

Product model name.

Handycam DCR-DVD405

ManufacturerPartNu Manufacturer Part Number mber

TSR-1002

Upc

UPC

036000291452

UseInventory

Specify whether the system will keep track of number of items in stock.

Yes

Stock

Number of your product in hand. 10 If this product keeps stock by product options, then this stock number will be the stock for those particular option

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items (determine by OptionItemID1, OptionItemID2, …, OptionItemID5). More information in chapter 15.6 below. Weight

Net weight your product

10

Price

Value you want to sell.

200

RetailPrice

Value you want to show your customer 300 for retail prices. This value will be crossed out in the storefront.

WholesalePrice

Price for wholesaler level 1

150

WholesalePrice2

Price for wholesaler level 2

140

WholesalePrice3

Price for wholesaler level 3

130

Keywords

Keyword to find your product in searching.

Sony Handycam DCR-DVD405

Other1

For your own use.

Other2 Other3 Other4 Other5 IsEnabled

Specify whether this product will be shown when customers browse your store.

Yes

IsTaxable

Specify whether this product is taxable. Yes

IsTodaySpecial

This is your promotion? Enter Yes Or No.

Yes

IsDownloadable

Yes: this product is an eGood. No: this product is not an eGood.

No

DownloadPath

A relative path to your eGood file. This Abcdef_eGood_adbd\DigitalFile is the same value you entered in “File .pdf Download URL” input in the Product Edit page. Please see section 23 for more details.

RelatedProducts

List of SKU for that related products. Seveal SKUs can be separated by “|”.

SD450|PPPA42

Product Image Fields

LargeImage1

Primary image (image #1) of your product.

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IsZoom1

Image #1 can be zoomed.

Yes

IsEnlarge1

Image #1 can be enlarged (pop up).

No

LargeImage10

Repeated columns from LargeImage1, … to LargeImage10.

IsZoom10 IsEnlarge10

Gift Certificate Fields

IsGiftCertificate

Whether this product is gift certificate

No

IsFixedPrice

Whether this gift certificate price is Yes fixed. Otherwise, customers may enter the price they would like.

GiftAmount

The amount for gift certificate.

ExpireType

Could be “FixedDate” or “RollingDate”. FixedDate

FixedExpireDate

For “FixedDate” type. If this field is left April 12, 2009 blank, it will be set to a week from the current date automatically.

NumberOfDays

For “RollingDate” type. The number of 10 rolling expiration date.

IsElectronic

Whether this gift certificate is electronic Yes only.

100

Product Option Fields

UseOption

Whether this product associates with product options.

Yes

OptionGroupID1

Product Option Group ID for this product. The number can be found inside “Product Options” menu. Would be blank if there is no option.

5

UseStockOption1

Specify whether the corresponding OptionGrouopID1 is used for stock keeping. Would be blank if OptionGroupID1 is blank.

Yes

OptionGroupID2

More product option group IDs continuing from above.

10

UseStockOption2

No

OptionGroupID3

11

UseStockOption3

Yes

OptionGroupID4

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UseStockOption4 OptionGroupID5 UseStockOption5 OptionItemID1 OptionItemID2 OptionItemID3 OptionItemID4

If this product does not use product 12 options for stock keeping, these fields would be blank. Otherwise, list the option item IDs that would associate with the “Stock” field of this row.

OptionItemID5

Recurring Billing Fields *The duration of the subscription as defined by the payment schedule and total occurrences may not exceed three years.

IsRecurring

Whether this product uses recurring billing (Yes/No). For more information on recurring billing, please see the “Recurring Billing” chapter.

Yes

RecurringInterval

Recurring time for 1 cycle.

1

RecurringIntervalUnit

Recurring unit for 1 cycle. Can be Day, Week, Month, or Year.

Week

RecurringNumberOfC Number of regular recurring cycles. ycles

4

RecurringNumberOfTr Number of trial recurring cycles. This 2 ialCycles value can be zero. RecurringTrialAmount Trial amount per cycle. This value can be zero.

125.50

*Note: The first row of this CSV file must be the column names. 15.6 Import Inventory by Product Options VevoCart allows you to specify the list of product options that associate with each product as well as whether to specify stock number for per product option. OptionGroupID1, OptionGroupID2, etc. indicate the OptionGroupID's that associate with this product. UseStockOption1, UseStockOption2, etc. indicate whether each OptionGroupID will be used to identify stocks.

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OptionItemID1, OptionItemID2, etc. will be used to associate the "Stock" field with the correct option. If a product does not have any product option, it can leave all the above fields blank. If a product use product options for stock keeping, there will be multiple stock numbers, one per each product option combination. Example: Suppose a product called "Shirt" have a product option for Color (OptionGroupID = 1) and the Color option group has Red (OptionItemID = 6), Green (OptionItemID = 7), Blue (OptionItemID = 8), and would like to use Color for stocking purpose. Then, it should have three rows of "Shirt" with identical fields except "Stock", and option-related fields. The first row may set OptionItemID1 to 6 and Stock to 10. This is the stock for "Red" option. The second row may set OptionItemID1 to 7 and Stock to 20. This is the stock for "Green" option. The third row may set OptionItemID1 to 8 and Stock to 30. This is the stock for "Blue" option. Please see WebApp\Document\BulkImportExample.csv for examples.

16. Bulk Product Update Some product attributes, such as price and stock, may need update frequently. VevoCart provides an efficient way to update common attributes of multiple products simultaneously. You can open the Product Bulk Update page by selecting “Product Bulk Update” menu. Note: If more than one pages are shown on the product list, once you edit the product attributes, please click on “Update Product” button first before browsing to the next or previous page. Otherwise, changes you have made to this page will be lost.

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17. Languages VevoCart supports displaying text in multiple languages. The language variables are stored into database. You can add graphics/buttons/text in your languages as needed. By default, VevoCart displays in English (per setting in Website Configuration menu).

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17.1 Supported Language List To view the list of languages in your system, please click “View list of supported languages…” In the Culture List screen, you may add, edit, or remove languages from the list.

17.2 Multilingual Page List This page shows the list of pages that support multi-language. You may add, edit, or remove the list of Pages that support multilingual. The “File Path” value should follow the standard format as : /(Path)/(FileName) The “PageID” could be any unique number.

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17.3 Page Details Once you click “Details” on the Page List, you will be directed to the listing of ‘Keywords’ of that page. Keywords are variable/storage for your text/graphics/buttons. If you wish to support two languages, then you would set two languages per keyword.

To insert a keyword, select the language from the drop down list and enter text for that keyword. Inside your store front you can edit files with extension “.aspx”, “.ascx”, or “.Master” and add a variable with the format: [$keyword name] When VevoCart detects this keyword, it will substitute the keyword with the text you specified in the database.

18. Countries and States VevoCart allows adding, editing, deleting Countries and States in the Admin website. This information will be used in both several places that require countries and states such as customer information and shipping details. You can restore the default value of Country or State (for US) by click “Reset to Default” button.

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19. Content Editor The Information tab on the left hand side of the storefront can now be edited with GUI without having to open a file.

You may access this feature by click “Content” menu in the Admin website.

20. Multi-Currency Display VevoCart supports multi-currency pricing display. Currencies can be added to your store using the Admin website. You may specify the exchange rate for each currency. Customers may select another currency from the store front and the price will be converted to another currency using the exchange rate. Note: The Conversion Ratio for currency is for the purpose of price display only. If you are using online payment gateway (e.g. PayPal or Authorize.Net), the amount that is sent to the payment gateway will be the base price you entered in Product menu. Please make sure that you have set “Payment Gateway Currency” in Payment menu to the actual current unit that would be sent to all payment gateways. This “Payment Gateway Currency” should have the Conversion Ratio of 1.0. The “Base Currency” in this Currency menu will be the default currency of your store when visitors first visit your website. It should be the same as “Payment Gateway Currency”. The system will enforce Base Currency to always have the Conversion Ratio of 1.0.

21. News and Announcements News topics are displayed as scrolling text in the sidebar of your store. News may contain pictures and text.

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This page allows you to easily add, edit, and remove news. If “Is hot news?” check box is ticked, that news will be displayed in the sidebar of the store website.

22. Newsletters Customers may choose to subscribe to the store newsletter by entering their email addresses in the subscription box on the sidebar of the store website.

Alternatively, they may subscribe by checking the box “Receive our Newsletter” during new customer registration. The Newsletter page in Administration website allows you to send email to all subscribers at once. The top of the newsletter panel has text box for you to set start/end email’s index number (default is start at 1 and end at last index). The index number is sorted by email addresses. To send a newsletter, you can set index numbers of emails (e.g. from 1 to 3). Then, enter “From”, “Subject”, and the email body and click “Send”. Note: Do not remove the text “[UnsubscribeLink Text=”Click here to unsubscribe our newsletter”]”. Otherwise, your newsletter will not contain unsubscribe link and will be considered spam by some providers.

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The template of newsletter can be edited in: (Your Application Path)\EmailTemplates\NewsletterBody_Html.txt Before you send email to subscribers, you also can preview or test sending the email by clicking the “Preview” or “Test Sending” buttons. •

Preview – will show a popup window that is identical to the email that your subscribers will see, except the unsubscribe link.

Test Sending – you can enter a test email account to receive the test newsletter.

23. Administrator Management There can be more than one administrator in the system. Each one can be limited to access only certain areas of the Admin website. Note: The default user “admin” have all the privileges and cannot be deleted.

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The Admin Accounts menu allows you to choose the menus that certain administrator can access. You can specify whether this admin user can view or modify the data.

24. Downloadable Product (e-Goods) Product that was marked as “Downloadable” can be transfer over the network. Merchants need to specify the location of the file for customers to download. Once the payment is completed, an email containing download URL will be sent to the customers. This URL contains data encrypted with “SecretKey” from your web.config, so the user cannot guess the actual location of the file. ***Note: •

The default download path is “ProductFiles”. Please change this setting in web.config to other name that is hard to guess (e.g. Joe233xyz) to prevent other people accessing your e-goods. <add key=”ProductDownloadPath” value=”ProductFiles”/>

The automatic email sending will occur only if customers pay with online payment methods (e.g. Google Checkout, PayPal, 2Checkout, etc.) If customers select one of the off-line payment methods (e.g. check), merchants are required to manually process the file transfer to customers.

If your whole store only sells e-Goods, you may consider setting “Require Shipping Address” under Website Configuration menu to “No”. Then, customers do not have to enter shipping addresses during registration and checkout.

25. Wholesale Modes (Customer-Based Pricing) This feature allows customers with wholesale accounts to be able to see the wholesale prices of the products. Once a customer logs in with a “Wholesale Account” the “Wholesale Price” of the product will be displayed instead of the regular price. There are three levels of wholesalers. A customer can be either one of three levels or he may not be a wholesaler at all. You can operate Wholesale Mode in either one of the two kinds, product level pricing and global level discount:

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25.1 Product Level Wholesale Mode This wholesale mode allows you to enter wholesale prices individually for each product. Once this mode is enabled, you will have to enter the wholesale prices manually for every product. To enable this mode, you can select the Wholesale Mode option in Website Configuration page to “Enter Wholesale Price for each product”. Then, you may choose how many wholesale levels in your store. 25.2 Global Level Wholesale Mode You can also set global wholesale discount for your website. Once this mode is enabled, all of your wholesalers will get discount on all products in your store. To enable, select the Wholesale Mode to “Use Global Discount”. Then, you can select the number of wholesaler levels (1 to 3) and specify the discount percentage for each wholesale level. 25.3 Wholesale Customer Account Setup Merchants can mark customer accounts as wholesale accounts using Admin website. Open the Customer Detail page by selecting Customer from the Admin menu and click Edit next to the customer. Once the Wholesale Account check box is clicked, the system will ask you to set the wholesaler level of this customer.

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26. Tell a Friend In the storefront, customers may recommend one product to his or her friends easily by clicking on â&#x20AC;&#x153;Tell A Friendâ&#x20AC;? buttons. Once click, customers will be able to an edit messages and product details to send to their friends.

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27. Admin Recovery The main administrator account is a user called “admin”. This account has all the privileges and permissions to access any functions in Admin menu and cannot be deleted. There could be a case that the password of this account was lost. Normally, merchants can use “Forgot Password” feature to reset the password. The system will then send an email for a new password to the admin user’s email address. However, there might be the case where some of the settings (e.g. SMTP information) are not correct and you would not be able to receive this email. This feature allows setting all necessary information for recovering “admin” password such as email server (SMTP) and company email address. For security reason, this page is located out of the website folder. You can copy the files into your website to use this feature. Once the recovery is done, you need to delete this pages from your website. This is to prevent other people to modify the settings of your website. In the case that you do not delete the file, there will be a security warning message on top of the page in the home page of admin website. You can click the message to check where the files are located. For use this feature. First, copy “Tools” folder from “WebsiteTools\Advanced\” and paste in Admin folder. Next, browse to recovery page from your browser, which locates at www.yourwebiste.com/Advanced/Tools/AdminRecovery.aspx. There are two sections in this recovery page. The first one is “Emergency Recovery Setup”. It can be used for setting email for user “admin” and SMTP. Click the update button to save your change.

The second section is “Reset Password”. This section has the same ability as the “Forgot Password” page in Admin website. You can enter the user name (e.g. admin) and click submit button. Then, a new password will be sent to that user account’s email address.

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After you have recovered your password, delete the “Advanced\Tools” folder from your website.

28. Gift Certificates VevoCart supports gift certificates that customers can buy as gifts to their friends. Gift certificates can be redeemed later by entering the gift code and can be used in place of cash for buying on your store. 28.1 Adding Gift Certificates To add a new gift certificate, merchants need to go to “Product Add” screen by clicking “Add a New Product” from the Admin’s Products menu. Select the “Is Gift Certificate” drop down list to “Yes”. The gift certificates attributes will be visible as shown below.

Gift Certificate Value – There are two options: “Fixed Value” allows merchant to enter the “Gift Amount” of the gift certificate. “Enter by Customer” allows customers to enter the gift amount by themselves.

Gift Amount – This value is used for the gift type of “Fixed Value”. This is the amount that gift certificate can be redeemed in your store. Note: that this amount is not necessary be the same as product price, which is the price that customers actually pay. This would allow the case where the store may sell gift certificates lower than the face values.

Expiration Type – Merchants may set the gift certificates expiration date. “No Expiration” option means that this gift certificate will never expire. The gift

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certificate with “Expire on fixed date” will expire on the specified date. Finally, “Expiration after number of days” is a rolling dates that gift certificates will expire after a customer has bought it for the specified number of days. •

Electronic Only – Setting this option will make the gift certificate electronic only. Non-electronic (physical) gift certificates will prompt for recipient name and personal notes during the checkout.

The “Gift Certificate” menu in the Admin website also has an option to print nonelectronic gift certificates, so merchants can mail it to customers later. The HTML template of the printed gift certificate can be changed by editing the file “EmailTemplates\ GiftCertificateLayout_Html.txt”. 28.2 Gift Certificate Management Once a customer buys a gift certificate, the order details in Admin website will show gift certificate details. A gift certificate code will be generated in the system once the payment is approved. An email will be sent to the customer containing the link to view gift certificate code on the store website. Viewing this code requires the customer to log in with his user account that was used for purchasing. Merchants can also send the gift certificate code email manually by Order Edit page in Admin website. Then, click “Send Gift Certificate Mail” button to send the email. You can also print the physical (non-electronic) gift certificate here.

29. Gift Registries VevoCart allows customers to create Gift Registry associating with their accounts. Gift registries are usually created for special events, such as wedding. Customers can send emails via storefront interface to let others know what they can order as gifts. Also, they may choose to make their gift registries public and allow others to search by event name and date. 29.1 Gift Registry Creation Gift registries can be enabled or disabled in the “Website Configuration” menu of Admin website. Once enabled, a customer may create his/her gift registry by selecting Gift Registry link in “My Account” page in the storefront. Then, the customer may click “Add New Gift Registry”. Customer may edit details of gift registries such as event name, event date, shipping address, etc. as necessary.

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The new gift registry will be empty. The customer can add products to his gift registry by adding products that they want in to the regular shopping cart. Then, click “Add to Gift Registry” button in the shopping cart to add to the gift registry.

29.2 Invite Visitors The customer can invite other people to visit his gift registry by clicking click “Send Email” link in the gift registry list screen.

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29.3 Purchasing Gift Registry Items A visitor can visit the gift registry screen from the link in invitation email. Alternatively, if this gift registry is set as “public”, it can be searched from the store front. Inside the gift registry screen, the visitor can select number of items that he would like to purchase and add them to the shopping cart. Then, he can check out those items regularly. Once the order is completed, an email will be sent to the gift registry owner to notify him that a person has bought him a gift.

30. Google Analytics Google Analytics is a free website stats tool from Google. It keeps track of statistics about the visitors and ecommerce conversion on a website. You can apply for the user account below: http://www.google.com/analytics/ Once you have applied for an account, you can enable this feature in “Website Configuration” screen in Admin website.

You will need to enter Tracking Code (e.g. UA-1234567-8) in the “Google Analytics Account” field. https://www.google.com/support/googleanalytics/bin/answer.py?answer=113500&hl= en_US Note: that the visitor stats from Google Analytics may be delayed by 24 hours or more. This is the normal behavior of the Google Analytic. To track e-commerce transaction, you will need to set up Google Analytics account as described below: http://www.google.com/support/googleanalytics/bin/answer.py?hl=en&answer=5552 8 Note: The ecommerce tracking in Google Analytics might not reflect the actual transactions. This could happen if you use payment gateways that require user to enter information on their websites, such as PayPal Standard, 2Checkout. Once the payments are completed, customers may choose to close the browsers and do not go back to your store. Since Google Analytics require JavaScript to run on customers’ browsers to track ecommerce stats, those transactions will be missing from their systems.

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31. Email Templates Editing VevoCart sends several automatic emails, such as order confirmation, gift certificate codes. Merchants may edit those emails with the “Email Templates” menu in VevoCart. When editing an email, do not delete the keywords that are surrounded by square brackets (e.g. [OrderDetails]). These keywords are substituted with related values automatically by the system.

32. Data Feeds VevoCart supports exporting products to Google Base XML format. This allows you to promote your products and services and get more visibility. Data Feed feature is for creating data feed file to upload to shopping comparison website. Currently, VevoCart supports the following: Google Base (Froogle), Shopping.com, Amazon Product Ads, Yahoo! Shopping, Shopzilla, and PriceGrabber.com. To access this feature, select “Data Feed” menu from Admin website. And click on the data feed type that you would like to generate. In the data feed details screen, merchants can enter the file name (except some data feed requires a fixed file name). You can select the list of categories that you would like to export products. Select a shipping method for calculating shipping cost to go with the data feed file.

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Some of the data feed types have special properties â&#x20AC;˘

Google Base and PriceGrabber have product conditions.

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Shopping.com allows you to enter the stock description.

Yahoo! Shopping requires setting medium for Music and Video products.

33. Recurring Products (Deluxe Edition Only) VevoCart now supports recurring payments with PayPal Website Payment Pro (US). You will first need to apply a merchant with this payment gateway provider. Please note that there may be additional cost for recurring payment program for PayPal. Please see more details from PayPal website below: https://www.paypal.com/cgibin/webscr?cmd=xpt/Marketing/general/ProRecurringPayments-outside When a customer purchases a recurring item, he will need to enter credit card information. That information will be sent to PayPal for processing. PayPal will then be responsible for charging customer’s credit card regularly according to the settings by merchant. For example, a product is set up as recurring billing with 5 payments of $10.00 every month. When a customer purchases this product, he will be charged $10.00 by PayPal every month for the total of $50.00. Recurring billings can have trial period. The prices can be set differently during the trial period (lower or higher) and the regular recurring period. The frequency of billing (the interval between each payment, e.g. 1 month) must be the same for trial and regular periods.

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33.1 PayPal Website Payment Pro Setup Please apply for PayPal Website Payment Pro payment from PayPal website and configure user name, password, and signature as stated in chapter 10.3.

Also, merchants will need to apply recurring payment program in PayPal website, which can be found in the link below. https://www.paypal.com/cgibin/webscr?cmd=xpt/Marketing/general/ProRecurringPayments-outside 33.2 Adding Recurring Products To create a recurring product, a merchant can add a new product in the Admin panel and choose “Is Recurring” option to “Yes”. Once the product is added, the merchant cannot edit “Is Recurring” status of the product. Below are descriptions of recurring options in the product edit screen. Field Name Is Recurring

Description Whether this product requires recurring payments. One product can be either a recurring product or a gift certificate or a downloadable product.

Example Yes

Recurring Payment The recurring interval of your payment. You will Interval need to enter a number and select the unit (day/week/month/year).

1 Month

Number of Recurring Cycles

Number of billing cycles for regular recurring payments. This number does not include trial period.

6

Number of Trial Cycles

Number of billing cycles for trail period payments. This number can be zero if there is no trial period.

2

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Trial Period Amount Per Cycle

The amount to charge the customer’s credit card per billing cycle during the trial period. This amount can be zero for free trial period.

0

Wholesale Price

Price to be used in wholesale mode level 1 as described under “Wholesale Mode” topic. This amount will be used in regular recurring cycle (not trial period).

190

Wholesale Price2

Price to be used in wholesale mode level 2 as described under “Wholesale Mode” topic. This amount will be used in regular recurring cycle (not trial period).

180

Wholesale Price3

Price to be used in wholesale mode level 3 as described under “Wholesale Mode” topic. This amount will be used in regular recurring cycle (not trial period).

170

Price

The amount to charge the customer’s credit card per billing cycle during the regular recurring period.

200

33.3 Recurring Order Management When a customer purchases a recurring billing product, an order will be create in your store. Then customer would be billed by PayPal for the first payment within 24 hours. If the customer has purchased non-recurring-billing products in the same order, they would be billed in the first payment as well. Once an additional payment is due (e.g. one month later), a new order will be created for that recurring billing and a new order email notification will be sent out to both merchant and customer. For example, suppose a customer purchases a monthly billing product of $10.00 and receive a new order with ID of 1251. One month later PayPal would charge another $10.00 to his credit card and our store system would generate a new order for this payment, e.g. Order ID 1380, and send an email notification to both merchant and customer. 33.4 Recurring Billing Cancellation A merchant can cancel recurring billings that are still in progress in the Admin panel. He will need to open the Order Management menu and click edit “View/Edit” link on the order line that he would like to cancel. Then, click “Cancel” link next to the recurring billing item. The system will send cancellation notification emails to both merchant and customer. Alternatively, the merchant may log in to his PayPal account and use PayPal merchant interface to cancel the recurring billings.

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Customers of your store will need to contact merchants to ask for recurring billing cancellation.

33.5 Shipping Methods Due to the nature of recurring billings, there are some restrictions to the shipping methods and shipping cost calculation. Recurring billings cannot be used with real-time shipping methods (i.e. FedEx, UPS, and USPS). These methods will not be presented in the shipping method selection screen during the checkout. Shipping cost will be added to each billing cycle. The shipping cost for each recurring billing product will be calculated separately and added together to show the final in the checkout. Example Suppose a customer places an order of two recurring products and two nonrecurring products follows:

The first two line items are recurring billing products and the last two line items are non-recurring-billing products. The system will calculate the shipping cost of each recurring billing line item separately. For non-recurring products, the shipping cost will be calculated as a whole.

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The shipping cost of “Example Recurring A” product will be calculated separately only for this product. In our example, the shipping cost is $4.0.

The shipping cost of “Example Recurring B” product will be calculated separately only for this product. In our example, the shipping cost is $2.0.

For the remaining non-recurring-billing products, the shipping cost will be applied to them as a whole, which is $10.00 in this example.

The total shipping amount would be $4.00 + $2.00 + $10.00, which is $16.00. Tax and shipping cost will be added to each recurring billing automatically, which would be for “Example Recurring A” and “Example Recurring B” products.

34. Report (Deluxe Edition Only) VevoCart provide reports for merchant to check statistics of the online shop. Reports can show several data, such as sales, products, customers. They also allow exporting data to a .CSV file format. In the report details screen, merchants can selected time range at “Period” drop down control. The user can select pre-defined periods or select “Custom” in the drop down control to pick the begin date and end date himself. To access this feature, click “Report” menu from Admin website. The submenu will expand and list the report types. You can see details of each report below. 34.1 Sales Reports Sale reports show tables and graphs with the sale statistics. The orders that appear in this report must be paid (“Payment Complete” flag is true) and processed (“Process Complete” flag is true), and not cancelled (“Cancelled” flag set to false). You can select what kind of data you would like to view on the “Report Type” drop down control. Each report type shows different data on the graph and table. •

Order Total – This report shows the total amount of the sales in that period. This amount is the actual amount that your online store has received after discount and gift certificate.

Average Order Total – This report shows the average amount per order during the specified period.

Number of Orders – This report shows number of orders during the specified period.

Number of Items Sold – This report shows total items sold during the specified period.

Average Item per Order – This report shows the average number of items per order during the specified period.

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34.2 Bestselling Report Bestselling Report shows the list of bestselling products during the specified period. The report only accounts for the orders that have been paid, processed, and not cancelled. The “Top” dropdown is the number of bestselling products to show in this report. Merchants can the criteria of bestselling products they would be interested to view from the “Report Type” drop down list. •

Number of Product – This report shows bestselling items sorted by quantity.

Product Total Price – This report shows bestselling items sorted by sales amount of that product. This amount is the product cost without tax, shipping cost, or discount.

34.3 Customer Report Customer Report shows the customer statistics. Merchants can select period and report type and click “Create Report” button to view the report. The following report types are available: •

Customer Registration – This report shows number of customers that have registered with your online store during that period. The report shows data in a graph and a table.

Top Buyer Quantity – This report shows top customers (10, 25, or all) that generates the most number of orders in that period. The orders must have been paid, processed, and not cancelled. The “Top” drop down list will choose how many top customers will be shown. This report only uses table for presentation.

Top Buyer Price – This report shows top customers (10, 25, or all) that generates the highest total amount in that period. Other information are similar to “Top Buyer Quantity” report.

34.4 Search Report Search Report displays search statistic that visitors of the online store did search on the “Quick Search” box in the storefront. This report shows the number of search keywords in the specified period. It also shows the number of found and not found searches along with the percentage. 34.5 Payment Report Payment Report displays payment method statistics in table and pie graph formats. It shows the number of times that each payment method has been used for purchases in the specified period. The orders that are used in this report must have been paid, processed, and not cancelled.

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34.6 Shipping Report Shipping Report displays shipping method statistics in table and pie graph formats. It shows the number of times that each shipping method has been used for purchases in the specified period. The orders that are used in this report must have been paid, processed, and not cancelled.

35. Export to QuickBooks with T-Hub (Deluxe Edition Only) VevoCart supports exporting orders, products and customers details to QuickBooks using T-Hub software. T-Hub is a third party application that you need to purchase separately from the link below: http://www.atandra.com/Prod_THub.htm T-Hub Standard and T-Hub Pro are supported by VevoCart. •

T-Hub Standard – Allow downloading orders from your online store into QuickBooks. This software works with QuickBooks accounting software, but not QuickBooks Point of Sale. You can see the list of compatible QuickBooks here: http://www.atandra.com/prod_thub_detail_std_sysreq.htm

T-Hub Pro – It has additional features to provide shipping integration with UPS/FedEx/USPS. Also, Credit card processing for phone orders. This software works with QuickBooks accounting and QuickBooks Point of Sale. You can see the list of compatible QuickBooks here: http://www.atandra.com/prod_thub_detail_adv_sysreq.htm

T-Hub Advanced, which has the ability to update products and inventories from QuickBooks back to the online store, is not supported by VevoCart. Please contact Atandra support for T-Hub installation and help. We provide an overview of steps to export VevoCart data to QuickBooks below. Detailed of T-Hub operations and documents can be obtained from Atandra support.

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35.1 Set Up Retrieve Orders Configuration 1) Click “Preferences” button in the T-Hub screen.

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2) A popup window will show up. Click “Receive Orders” to configure connection parameters.

3) Enter settings for store connection. From the “Select your store/shopping cart” drop down, select “Other Shopping Cart”.

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4) The popup window “List of supported shopping carts” will be shown. Select “Other Custom Cart” and click “OK” button.

5) Enter the following parameters: •

Start download of orders placed – Number of day(s) to retrieve orders. For example, entering 5 here will retrieve orders from the last 5 days.

Website admin login – Admin user name. This is the same user name as your admin login.

Website admin password – Admin password.

Website admin url – URL of the page on your shopping cart that provides data to T-Hub. Please enter ”http://(yourdomain)/ThubService.aspx”.

Send Shipping Status to update online store – If checked, the shipping status in the store will be updated based on values from T-Hub.

Send Payment Status to update online store – If checked, the payment status in the store will be updated based on values from T-Hub.

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6) Click “Disable this store” check box. 7) The message “Store is live and active now” should show up. This indicates that your website connection to T-Hub is successful. 8) Click “Close” button 35.2 Set Up Configuration for Posting to QuickBooks After connecting T-Hub with your website successfully, the next step is to set up connection with QuickBooks. 1) Click “Post to QuickBooks” button. 2) Follow the instructions on screen to configure QuickBooks connection. You can find more information in T-Hub manual and Atandra website, http://www.atandra.com.

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35.3 Retrieve Data to T-Hub This step would retrieve data (orders, products, customers) from the store website and keep them in T-Hub. 35.3.1 Import Orders instruction •

Click “Process Orders” button from the T-Hub front page.

Click “Receive Web Orders” button on the popup window to receive orders from your online website.

Edit order details as necessary from the data table in T-Hub.

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35.3.2 Post Orders to QuickBooks •

Select orders to be exported by checking the boxes in the front of the lines.

Click “Post orders to QuickBooks” button to export all selected orders to QuickBooks.

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36. Affiliate (Deluxe Edition Only) An affiliate is someone who advertises your website and/or products and refers customers to your online store. They will receive commissions if the referred customers have purchased products on your website. VevoCart Deluxe supports affiliate feature. A user may apply for affiliate account on your website. Once approved, he can access the “Generate Link” page in the storefront to create links to your website and products with reference to his affiliate account. For example, an affiliate might put a promotion link to our website such as http://www.ourstore.com/Pen-details.aspx?AffiliateCode=12345 The commissions will be calculated as the product cost minus discount, and would not include tax and shipping/handling cost. Only orders with 36.1 Affiliate Setup The customer will need to enable affiliate and set related configurations in the “Configuration” menu of the Admin panel. Please see “Affiliate Configuration” section of the Quick Start Guide for more information. 36.2 Affiliate Storefront Registration Affiliate program can be enabled or disabled in the “Configuration” menu of Admin website. Once enabled, a user may join your affiliate program by click “Affiliate” menu in the storefront or click on the affiliate banner. Then, click “Join Our Affiliate Program” button.

The Affiliate Agreement text can be edited in “Affiliate Agreement” item in the “Email Templates” menu in the Admin panel.

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There is a PDF file that a user can be downloaded at Document\AffiliateAgreement.pdf. The merchant needs to create his own PDF file with the same name and upload them to the server to overwrite Document\AffiliateAgreement.pdf. If the merchant would like to disable this PDF download, he can edit App_Theme\Default\Default.css and look for the tag “.AffiliateDownloadPdf”. Then add the “display: none;” inside the tag as shown below.

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.AffiliateAgreement

{ float: right; margin: 10px 0px; width: 100%; text-align: right; display: none; } Depending on “Auto Approve” configuration, a newly registered affiliate may be able to log in immediately, or need to wait for approval from the merchant. If “Auto Approve” is set to false, the merchant will receive an email notifying that he will need to approve a new application. An existing affiliate can also log in to his account to view the status on the affiliate login screen. When the affiliate log in, he/she can view or edit details, view or search commission information and status, or generate referral links to the online store.

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36.3 Affiliate (Admin Menu) Merchants can access the list of all affiliates by clicking â&#x20AC;&#x153;Affiliateâ&#x20AC;? menu in the Admin website. They can add, view or edit affiliate information here.

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36.4 Affiliate Details Inside the Affiliate List page, merchant can click “Edit” icon to edit or view individual affiliate account. Or, click “Add a New Affiliate” button to add a new affiliate. Below are account details that can be added/edited: •

Username – Username of the affiliate (cannot be edited).

Password & Confirm Password – Password of that affiliate account (only displayed when adding a new affiliate).

Register Date – The affiliate registration date.

First Name – The first name of the affiliate.

Last Name – The last name of the affiliate.

Website – The affiliate website.

Company – Company of this affiliate.

Address – Street address of this affiliate.

City – City of this affiliate.

Country – Country of this affiliate.

State – State of this affiliate.

Zip Code – Zip code of this affiliate.

Phone – The phone number of this affiliate.

Fax – The fax number of this affiliate.

Email – The Email address of this affiliate.

Commission Rate – By default, the commission rate for new affiliates will be the value that is set in the Configuration menu. Merchants can specify the commission rate for each affiliate account here.

Enabled – If an affiliate is disabled, he will not be able to log in to the storefront and will not receive commissions.

Approved – This flag is used for approving an affiliate account when it was first registered.

The “Add & Send Approved Email” and “Update & Send Approve Email” button will save the above information and also send a notification email to the affiliate that his account has been approved. These buttons will be appear if the “Approved” flag is set. The “Add” and “Update” button will add/update the affiliate account information without sending emails.

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36.5 Affiliate Payment (Admin Menu) When customers visit your online store from affiliate links and purchase items on your store, the referring affiliates will receive commissions. Normally, merchants will redeem unpaid commissions to affiliates only when accumulated balances have reached certain threshold. The “Balance” shown in this screen represents unpaid commissions for each affiliate. It is calculated as follows: •

Calculate commissions for each referred order based on the product prices minus discounts. Only paid, processed, and non-cancelled orders are counted. (“Payment Complete” and “Processed” flags are set to true and “Cancelled” flag is set to false.)

Pending commissions are not counted. This “Pending” flag can be set in commission edit screen. Merchants can apply this flag to potentially fraud orders.

The total commissions will be deducted by payments that have been redeemed by merchants earlier.

This page shows list of affiliates whose unpaid commissions reach your certain balance threshold (set in Admin’s “Configuration” screen). The system provides a filter to display only balances during the particular period.

The “Show commission” filter can be one of the following values: •

Until Last Month – Selecting this value will cause the system to calculate all unpaid commissions up until the end of last month.

Until This Month – Selecting this value will cause the system to calculate all unpaid commissions up until the current date.

Customer – Selecting this value will cause the system to calculate all unpaid commissions during the start and end dates specified by the user.

The default value is “Until Last Month”. The reason is that merchants would normally redeem commissions on monthly basis, and this setting will cut off the balances at the end last month. Once a merchant is ready to redeem commissions, he can click on “View/Edit” button in the commission column to view commission details.

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36.6 Affiliate Commission List The list of commissions earned can be viewed by clicking “View/Edit” under the Commissions column of the Affiliate List. This page shows list of commissions for a selected affiliate (not all commissions for all affiliate). You can view or edit commission information here, including Pending status. Please note that the commissions will not be changed if merchants have edited order information (e.g. quantity, price) in the “Order Edit” page. The drop down control at the upper right corner allows filtering options to display only paid, unpaid, or all commissions.

36.6.1 Record Affiliate Payments The system can record commission payments by merchants. Once a merchant is ready to redeem commissions, he can check the boxes in front of the items to redeem. Then click “Mark Selected as Paid”. A payment screen will show up. This payment record is only for reference purpose. The system does not actually transfer money to the affiliates. This is responsibility of the merchants. The payment screen has the following fields: •

Order ID – The list of commissioned orders that associate with this payment.

Amount – The amount to be paid to this affiliate. The system will calculate this amount from the sum of commissions for selected orders.

Date – This is the date that the merchant expects to pay the affiliate.

Merchant Notes (Internal Use) – This is the note for merchant usage. It will not be shown to the affiliates in the storefront.

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Merchants can then click “Add Payment” button to create a new payment record for this affiliated. All selected commissions will be marked as “Paid”.

36.7 Affiliate Commission Payment List This screen shows the list of commission payments for each affiliate. You can view or edit commission payment here. Merchants can also click “Send Mail” link to send an email notifying the affiliate that the payment has been sent to him. Please note that this payment list is only for reference purpose. Merchants will need to send actual payments by other means (e.g. sending check or money transfer).

36.8 Affiliate Commission Pending List “Pending” commissions are usually suspicious orders that need investigation. This flag can be set in the commission edit screen. The see the list of all pending commissions for all affiliates, please click “Commission Pending List” link in the Admin panel’s Affiliate menu.

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You may remove the “Pending” status by checking the boxes in front of the commissions list and click “Mark Selected as Approved”.

37. Anonymous Checkout VevoCart allows anonymous checkout so that the customers can purchase from the online store without user registration. Merchants can enable this option in the “Anonymous Checkout” option in the Admin Configuration menu. Customers who check out anonymously will not be able to view order history or use the features in My Account menu. Once anonymous checkout is enabled, customer will have three options when the “Checkout” button is clicked. •

Login – Your customers can log in to their existing accounts if they have previously registered a user account. The shipping address information will be pulled from they registration information.

New User – Selecting this option will bring the customer to the account registration screen.

Skip Login & Checkout – Selecting this option will bypass the user registration process. The customer needs to enter necessary information, such as shipping address, per instructions on the screen.

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38. Advanced Tax (Deluxe Edition Only) The Deluxe Edition of VevoCart provides tax classes to allow tax rates to be configurable per shipping destination (country, state, zip). Each product may be set to a tax class independently of other products. 38.1 Tax Classes Setup Tax Class is for classifying tax rates. You may need multiple tax classes for products that have different tax rates, e.g. for alcohol, books. In most of the case, you only need one Tax class (which is the default). You can setup tax class in the Admin website by browsing to your back office ([YourDomain]/advanced). Then, select Tax Class menu

You will see the list of tax classes in this page as shown below:

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Add – You can add a new tax class by clicking “Add New Tax Class” button. The text box will be displayed at the end of the table. You can enter the “Name” of the tax class.and click “Add” button at the right-hand-side of the row.

Edit – You can edit the name of the existing tax class by clicking ”Edit” at the right-hand-side of each row. Once you enter the new value in the “Name” column, click “Update” link at the right-hand-side of the row.

38.2 Tax Class Rules Setup For each tax class, merchants can specify different tax rates for each shipping destination. Merchant can specify different tax rates for countries, states, or zip codes for each tax class in this section. You can set up tax class rule as follows:

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38.2.1 Select Tax Class to Edit First, click the “Rule” link in the “Tax Class List” page on the Tax Class that you are interested.

38.2.2 Tax Class Rule List

In this page, you can add or edit new tax class rules in this page. •

Adding tax class rules – You can add by clicking “Add New Tax Class Rule button” as shown above. A new row will pop up at the bottom of the rule table. You can set parameters of each shipping destination as follows: o

Country –Select the country that you want to specify tax rate.

o

State –Select the state of the country. You can leave it as “None” to use this tax rate for any state.

o

Zip –Select the Zip of the country (and state if selected). You can leave it blank to use this tax rate for any zip code.

o

Tax Rate – Set the tax rate of specify location that you selected on this row.

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Editing the Tax Class Rules – You can edit by clicking the ”Edit” link on the row that you would like to edit. Once you enter a new value, click “Update” to save your change.

You can see an example of the tax rules below. Tax rates for each shipping destination will be different depending on the rules.

From the above image, suppose this is a rule for a tax class called “Default”. For a product that uses this tax class, the tax will be calculated depending on the shipping destination: •

For California, United State, 90007, the tax rate will be 5%.

For California, United State, 91111, the tax rate will be 15%.

For Colorado, United State, the tax rate will be 12%.

For all other shipping destination in the United State, the tax rate is 8%.

For all other countries, the tax rate will be 10%

38.3 Setting Product Tax Each product must be in either one of the tax class. Merchants can edit the tax class by editing the product details in Admin “Product” menu. If the product is tax-free, merchants can select “None”.

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38.4 Price Already Include Tax Option Setting this option will cause the prices that were entered by Admin website to already include tax. This could be useful for some places that customers expect to see the net purchase price, e.g. in the countries with VAT system.

If this option set to “Yes”, the system will calculate the tax rate by first subtracting tax from the display price. Then, the price will be calculated with the tax rules for that tax class. For example, suppose “Price Already Include Tax” is set to “Yes” with the “Tax Percentage Include in price (%)” is set to 5%. The price product ABC was set to $105 in the Admin website. Customers will see the price of $105 for product ABC in the storefront. Internally, the system will calculate the price without tax at $100. With the tax rate of the above example, when sending to California 90007, the tax amount will be $5. Sending to Colorado will cause the tax amount to be $12. This is because the system will first calculate the price without tax and re-apply the tax rate based on shipping destination. However, if a product has set “Tax Class” to “None”, the product price entered by merchants in the back office will not include tax. For example, if product XYZ’s tax class is “None” with the price of $70, this is the actual price of this product since it is not taxable. 38.5 Shipping Cost is Taxable Option Setting this option will cause the shipping cost and handling fee to be taxable.

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If this option set to “Yes”, the system will calculate the tax for shipping costs and handling fees. Merchants also need to set the tax rate of the shipping cost in the “Shipping Tax Class” parameter. For example, suppose ”Shipping Cost is Taxable” is set to “Yes” with the “Shipping Tax Class” is set to “Regular” (with the tax rate from the example 38.1 above). Product ABC has the price without tax at $100 and shipping cost at $10, when sending to California 90007 (5% tax rate), the tax amount will be $5.5. Sending to Colorado (12% tax rate) will cause the tax amount to be $13.2. This is because the system will also charge tax for the shipping cost. 38.6 Calculate tax after applying discount Option With this option enabled, the system will calculate the product tax after deducting the discount from the product cost.

For example, suppose “Calculate tax after applying discount” option is set to “Yes”. Product ABC has the price without tax at $100, and have coupon discount at 10%. Internally, the system will calculate the price after apply discount at $90. With the tax rate of the above example (38.1), when sending to California 90007 (5% tax rate), the tax amount will be $4.5. Sending to Colorado (12% tax rate) will cause the tax amount to be $10.8. This is because the system will calculate tax after applying the discount.

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