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The MEDIC Dispatch News From The Front Line May 31, 2011

Happy CPR/AED Awareness Week!

Mecklenburg EMS

Tomorrow marks the official start of National CPR and AED


Awareness Week! As we celebrate, it is important to highlight the continued efforts of our Lucky Hearts Campaign to have AEDs readily

Dates to Remember:

available in public use buildings and areas throughout the Charlotte metro area. To understand the importance of having AEDs in our community, please be sure to check out the information listed below:

June 1st National CPR/AED Awareness Week Begins

What is an AED? According to the American Heart Association, an AED or Automated External Defibrillator is a computerized medical device that can check a person’s heart rhythm and also detect if and

June 2nd EMS Week 2011 Questionnaire Submission Deadline

May Makeup InService 1200—1600

when a person’s heart rhythm will need a shock. An AED also advises the user when to administer a shock to the sudden cardiac arrest victim. The Importance of having a Fully-Functional, Accessible AED It is important to have a fully-functional, well-charged AED in the event of a cardiac arrest emergency. Every second counts during a sudden cardiac arrest emergency. AED equipment that is outdated or defective does nothing for the sudden cardiac arrest victim and can make a bad situation even worse. It is therefore necessary to periodically check both the battery life

This Week:

and pads of your AED to make sure they are fully-functional. The battery life span for a new

Keep Up the Good Work!


Upcoming Medic InService Schedule


New BLS Division Launch


Coming Soon: A Night of Honor


How Did We Do?


Million Step Challenge Update


AED lasts between 3-5 years. New pads on an AED need to be replaced every two years. The Do’s and Don’ts When Using an AED Do’s   


Medic Calendar


action in the event of a sudden cardiac arrest emergency Make sure that everyone within your organization or business knows where the AED is located and that it is accessible Check your AED once a month to make sure that it is fully-functional and operational

Don’ts 

Do not use an AED without having first received CPR/AED training.


Do not keep your AED locked up or out of reach Do not use an AED near water Do not touch the cardiac arrest victim when administering the shock

 Training Schedule

Design an emergency plan around the AED so that everyone has an assigned role or plan of


For more information on proper AED usage, CPR/AED Awareness week please be sure to check out Happy CPR/AED Awareness Week! 1

Keep Up the Good Work! Great news! The latest performance pay update shows a MAJOR improvement in both our patient satisfaction scores and hospital turn around time average. As we enter the final month of this current tracking period, let’s keep up the good work by encouraging all Medic employees to be mindful of the following key points: The group performance pay program is heavily tied to overall patient satisfaction.


Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.


Regardless of the type of medical concern a patient we treat


is dealing with, they still judge the level of service they receive and they very well may end up on the other end of one of our patient satisfaction surveys. There are still many more patient satisfaction surveys to be conducted. Your actions can positively or negatively influence the final results of this current tracking period. Thank you to everyone for your hard work and let’s continue to stay focused.

Happy Birthday! We would like to extend special birthday wishes to the following employees celebrating a birthday in the month of June: Larry Billotto

June 1

Justin Rowe

June 11

Stephanie Pike

June 19

Margaret Carmichael

June 4



Kim Marlowe

June 22

Andrew Davies

June 4

John Fisher

June 24

Micah Testerman June 12

Bob Francis

June 25

Tommy Bernesser

June 5

Bryan Hancock

June 13

Samuel Jones

June 25

Robert Graf

June 5

Casey Jordan

June 14

Tory Stokes

June 25

Jeff Bailey

June 6

Katherine Edgell

June 15

Elise Wykle

June 25

Stephen Robinette

June 6

June 26

June 6

June 15

Nina Bost

LaVar Lee

Nicolette Hodnett

Jeffery Holland

June 27

Adam Narkier

June 6

David Thomas

June 16

Misty Swaringen

June 27

Shannon Baker

June 7

Kenneth Lockard June 17

Cheryl Eudy

June 29

Rebecca Hamilton

June 8

John Weaver

June 17

Adam Cloninger

June 29

Richard Powell

June 10

Kathy Houston

June 18

Thomas Brake

June 30

Patrick Pfund

June 11

Brandy Pender

June 30

Christopher Peet June 19 2

Upcoming Medic InService Schedule Please be advised of the following dates and times have been scheduled for Medic InService. Be sure to register for ONE of the following dates and times for each InService month listed below. ** Please note Medic InService WILL NOT be held in July.** All employees must be in uniform and all sessions will be held in the Medic Auditorium. Please contact a member of the Learning & Development department if you have any questions. Thank you.




June 21st



August 16th



June 23rd



August 18th



June 24th



August 19th



June 27th



August 22nd


1800—2200 

June 29th


May Makeup InService Dates

1800—2200 

August 24th


ePCR Documentation & Signatures

The Learning & Development department has released the Log onto the Medic Extranet following dates as make ups for May InService. The department

All Medic field crews MUST be mindful of the following:  Document the reason the patient could not sign on ALL tickets a

is aware that both selected dates are on B-shift days. Visit the Professional License The dates were selected to Requirements section accommodate Dr. Swanson’s

responsible party signed for the patient. File, Signature Menu to the MEDIC tab, Reason for not signing – Mental Incapacity or Physical

Patient Protocols Are Now Available Online!

Visit the Training & Education section

Incapacity.  Document the first and last name of the person signing under ANY of the Signature Menu tab. File, Signature Menu to the next drop down box.

availability. Please be sure to check back to future editions of the Medic Dispatch as additional dates will be added shortly to allow employees on B-shift to attend the make up as well.

The signature must have both first and last name.  List the tile of any MEDICAL PROFESSIONAL that signs the ticket. File, Signature Menu.

MAY Makeup InService June 2



June 7



If you have any questions about the required documentation and signatures for ePCR, please contact your direct supervisor. Thank you.

Please contact a member of the Learning & Development department if you have questions about the make up dates for May InService or the newly posted patient protocols. 3

New BLS Division Launch Congratulations to the first class to graduate from Medic’s BLS Crew Chief Academy! Eleven EMT’s graduated from the first ever Medic BLS Crew Chief Academy on Monday, May 16th. These 11 EMT’s completed 8 weeks of rigorous study both in the classroom and in the field to upgrade to this new position. Medic would like to congratulate the following employees on upgrading to BLS Crew Chief:           

Roni Brittain Michael Moore Reza Jarrahizadeh David Kennerly Mark Kern Vashti Lynch Shelly McAbee Stephanie Pike Katie Pike Bill Woods Daniel Yi

A special thanks goes to all those involved in field training, classroom education and BLS division design. Thank you to Medical Services – Brian Shimberg and Johnathan Bobbitt, the Center for Prehospital Medicine – Rob Atripaldi, Dr. Doug Swanson, Dr. Kelly Gahan and Shari Lambeth. In addition, thank you to all Medic employees who assisted with simulation and assessment testing. With the completion of the BLS Crew Chief Academy, Medic will now officially launch the first phase of the BLS Division. The official launch date is set for this Wednesday, June 1st. Please review the information below pertaining to additions/ changes that have or will occur during this phase (the information below reflects what was discussed in May InService). BLS Crew Chief Division 

3 BLS Units will be added to the field (per 24 hours) These units will be in addition to the current ALS units in the field  BLS Units will be numbered in a 300 series, beginning with units 301, 302, 303 BLS Crew Chief Training/Upgrade  All BLS 911 units will be supported by 2 EMT Crew Chiefs and will have the same scene management 



 

training as Medic’s ALS Crew Chiefs. EMT Crew Chief’s will be in charge of providing medical care on any scene where an ALS team is not present. Data Collection and Study  Data will continue to be collected during this first phase – all patient care encounters will be analyzed closely and changes/additions will be made based upon the findings Intensive QA review will take place during this time period Initiate BLS Protocols 

New BLS protocols have been studied, designed, voted on and approved by Medic’s Medical Control Board and Medical Director

If you have any questions about the BLS Division, please contact Shari Lambeth at Again, congratulations to all the new BLS Crew Chiefs! Good Luck. 4

Coming Soon: A Night of Honor! Employees have been identified using reports generated through ePCR, as having been involved in an ROSC in 2010. These employees should have received an electronic version of the invitation (as shown to the right) last week via their Medic e-mail. If you did not receive this invitation and believe you had an ROSC in 2010, please contact Kristin Young at Thank you.

Final Week to Pre-Register!

What We Do Matters!

It’s that time of year again! The 9th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday, June 6th. Join us as we tee off in support of a good cause. For the first time ever, players can pre-register for the

Did You Know?    

292 Medic employees contribute regularly to the Benevolent Fund Since January 2010, the Benevolent Fund has helped 19 Medic employees in personal crisis

outing via check at a cost of $50/per person. Players may also register at the door the day of the event at a cost of $60/per person. When: Monday, June 6th

The Benevolent Committee can also help to arrange “in-kind services” (i.e., grass cutting, moving, etc.) Total amount donated to Medic employees since January 2010 = $9,745

Shot Gun Start at 12:00 pm Where: Emerald Lake Golf Course 9750 Tournament Drive,

Since the Benevolent Fund’s inception, Medic employees have helped 107 of their fellow co-workers with a grand total of $53,023. One time donations are always welcome! Just visit the HR


Matthews, NC 28104 For more information, please contact Tom Porcelli at or call 704.577.9087.

dept anytime and fill out a short form…you can donate directly from your paycheck! 5

General Raffle Prize Drawing

How Did We Do? Thanks to everyone

Congratulations to the following General Raffle (aka Electronics) Prize Drawing winners!

for participating in EMS Week 2011! We hope you enjoyed the festivities. Your

These employees were randomly selected by raffle drawing as a direct

feedback matters in everything we do. Please visit

result of participating in this year’s EMS and complete this very short, 10-question questionnaire on EMS Week 2011. The questionnaire is anonymous and is not connected to the Medic website or server in anyway.

Week activity lineup. 

iPad 2—J Conroy


40” Samsung LCD TV—Regina Baldauff


HP Laptop Notebook—Kathy Paino


Bose I-Pod SoundDock—Missy Caldwell


8 GB I–Touch—Vanessa Sequeira

6th edition of the Medic Dispatch.


8 GB I-Touch—Lisa Wilson

Thank you in advance for your feedback as we will use it to plan for EMS Week 2012.


Samsung BlueRay Player—Tonya Whitesides


$75 Gift Card—Ron Martin

It is important to know whether we hit the target or missed the mark as it relates to this year’s EMS Week. Please take a few seconds to complete the survey by Thursday, June 2nd. Survey results will appear in the June

New Headlights for M-31 Use

EMS Week Gift Pickup Good News! There is still another opportunity to receive

The Fleet

your EMS Week 2011 gifts. Beginning Tuesday, June 21st, the PR department will have a table setup outside the Medic Auditorium during the June InService dates to distribute the remaining EMS

department is currently experimenting with a new type of

Week gifts for employees who submitted their order by the first (April 27th) or second (May 12th) deadline and did not pick up their gifts during the Medic Store Open House hours.

headlight in M-31. The belief is that these headlights will be more

effective and, as a result, will be less expensive than the brand currently in use. If you work in M-31 after dark,

please send us your feedback on how well you feel the headlights function. Option #1:

Option #2:

Option #3:

Medic Logo Tumbler

Medic Lunchbox

Medic Padfolio

Please send your assessment/opinions to Gary Moore at Thank you.

and Thermos Gift Set


Million Step Challenge Update Last Wednesday, May 25th was the first check-in for the Million Step Challenge and with over 100,000 thousand steps, Jonathan Wise is currently in the lead! Want to join in the challenge? The HR Department has approximately 40 pedometers left, so drop by the HR or send an email to to pick up yours today! Top 20 (as recorded on Wednesday, May 25th) Jonathan Wise

102,211 recorded steps

Cynthia Jefferson

58,678 recorded steps

Don Shue

100,586 recorded steps

Andy Tucker

58,645 recorded steps

Ron Martin

90,272 recorded steps

Lester Olivia

55,714 recorded steps

Asa Rhinehart

87,070 recorded steps

Rob Graf

54,942 recorded steps

Mike Carter

84,778 recorded steps

Debbie Parrish

54,308 recorded steps

Joe Penner

82,537 recorded steps

Shelly Forward

49,693 recorded steps

Matthew Stegall

73,578 recorded steps

Jeff Williams

48,400 recorded steps

Gabe McGaha

71,760 recorded steps

Jeff Keith

47,623 recorded steps

Matt Godec

62,160 recorded steps

Bob Francis

45,698 recorded steps

Kristi Rhinehart

60,907 recorded steps

Eric Morrison

42,225 recorded steps

If you are just getting started…begin slowly if you are not active now. Try to walk 5 minutes a day for the first week. Walk 8 minutes the next week. Stay at 8-minute walks until you feel comfortable. Then increase your walks to 11 minutes. Slowly lengthen each walk by 3 minutes, or walk faster.

Congratulations Kristi!

Medic Fitness Center Update

Kristi Rhinehart is the winner of Medic’s Weight Loss Challenge and, as a

The new Employee Fitness Center relocation began last Wednesday, May 25th and will continue through

result, became $112.00 richer! This voluntary challenge began on February 21st and ended

Wednesday, June 8th. Mirrors are scheduled to be installed today and all cardio equipment should be

on Friday, May 20th at the conclusion of EMS Week 2011. After the initial weigh-in, each

installed by this Wednesday.

challenge participant was required to drop by the nurse’s office for their weekly weigh-in. After 13 weeks Kristi is our big winner (or loser) with a total weight loss of 20 lbs…GREAT JOB!

The Wellness Committee will continue to update everyone on the progress our new Medic Fitness Center. Be on the lookout for communications about the official grand opening!

Medic Weight Loss Challenge Winner, Kristi Rhinehart, flashes her cash winnings!

The new weight equipment has been ordered and will be installed as it arrives.


May/June 2011 Sun

Mon 29 B



30 A

31 A

Memorial Day Holiday





A Night of Honor







10 B

11 B



May Makeup InService


May Makeup InService

Start of National CPR/AED Awareness Week

Medic Offices Closed



A Night of Honor 1800—2100

12 B

13 A

14 A

15 B

16 B

17 A

18 A

19 A

20 B

21 B

22 A

23 A

24 B

25 B

26 B

June InService

June InService

June InService




27 A

28 A

29 B

June InService

June InService



30 B



2011 Training Schedule



Medic Events Holidays Recertification Testing

Important Notes about 2011 AHA Refresher Classes at CPCC 

To register, call CPCC at 704.330.4223


All classes will be held at CPCC’s CENTRAL

AHA Refresher Class Schedule at CPCC CPR JUL - 18 (EMT 7402 05), 20 (EMT 7402 07) 1300—1700 19 (EMT 7402 06), 21 (EMT 7402 08) 1800—2200

CAMPUS in the BELK Building.

MEDIC Mecklenburg EMS Agency


Actual classroom number will be given at time of preregistration


A minimum of 10 students is required for each class.


ACLS & PALS classes will only be HELD TWICE A YEAR

4525 Statesville Road Charlotte, NC 28269


PALS will be held in the months of FEB & AUG

Tel: 704-943-6000


ACLS will be held in the months of MAR & SEPT

Fax: 704-943-6001


There will be NO CPR Classes in APRIL

Visit Us on the Web!


OCT - 17 (EMT 7402 09), 19 (EMT 7402 11) 1300—1700 18 (EMT 7402 10), 20 (EMT 7402 12) 1800—2200

PALS AUG - 22 (EMT 7208 05), 24 (EMT 7208 07) 1300—1700 23 (EMT 7208 06), 25 (EMT 7208 08) 1800—2200

ACLS SEPT - 19 (EMT 7207 05) , 21 (EMT 7207 07) 1300—1700 20 (EMT 7207 06) , 22 (EMT 7207 08) 1800—2200

Medic Dispatch - May 31, 2011  

Medic Employee Newsletter

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