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The MEDIC Dispatch News From The Front Line March 7, 2011

Mecklenburg EMS

From the Desk of Barry Bagwell: Full Shift Bid Operations staff recently completed a demand analysis for 9-1-1 call volume and a benefit leave forecasting plan. After reviewing this information, it was clear scheduling adjustments are


needed to address increases in call volume and changes to the 9-1-1 call distribution patterns. Therefore, Medic will be conducting a full shift bid during March 2011 with a target implementation of the new shifts on June 14, 2011. With the full shift bid comes the opportunity to implement new schedule options that will provide employees with more flexibility while still meeting the needs of our patients. Operations staff would like to provide an overview of the changes directly to our employees and hear what they think about the changes or other suggestions that they may have.

Dates to Remember: March 7th

Eight employee information sessions will be held at Medic headquarters. Sessions will

Shift Bid Employee Input Deadline

March 8th Shift Bid Survey Distribution

begin one hour prior to the start of InService and any personnel that chooses to attend will be compensated for their time. In addition to discussing the new scheduling options, operations staff will review the shift bid process and discuss upcoming revisions for how employees are awarded shift assignments (seniority + performance). Your patience and cooperation during this process is appreciated and your input during the information sessions is strongly encouraged. If you have any questions, please engage in a discussion with your supervisor as more information is disseminated through the employee input sessions. Shift Bid Timeline:

This Week: In Memoriam


Now Hiring EMTCrew Chiefs


Quality Improvement Analysts


Salute to Heroes Game


February Commendations


Patient Satisfaction Work Team


Training Schedule


3/7 – Employee input deadline 3/8 – Distribute shift survey from information obtained during input sessions. Survey will include shift option selection for popularity evaluation. 3/15 – Survey results due and Please be aware the Medic evaluated. Placement of shift structure begins. InService originally scheduled for 3/31 or sooner – Employee Shift Bid forms are Wednesday, March 2nd at 6:00 pm distributed. has been re-scheduled for 4/18 – Employee Shift Bid selection deadline. Shift Wednesday, March 16th at 6:00 assignment processing begins. pm in the Medic Auditorium. 4/25 – Employee Shift Assignments are posted. 6/14 – New shifts Assignments begin. All benefit time that has been approved for dates after implementation will continue to be honored. Our intent will be to align the majority of employees who prefer to remain on their current A/B shift rotation to continue to do so if they choose, thus lessening the impact of any change. 1

In Memoriam… “Thanks again to everyone [at Medic]

Laura Sowinski

for all the support through this and into the future. You have made me a part of

July 7th, 1981—February 28th, 2011

your Medic family and I am so proud to be in it.” - Laurie Chase

2011 Stars of Life Nominations Medic would like to nominate outstanding employees as a 2011 Star of Life Recipient. Selected nominees will represent the Agency in Washington, DC in May. The American Ambulance Association’s Stars of Life program recognizes and honors the dedication of ambulance services and professionals — people that stand out in every area of the industry (this honor includes ALL employees: Paramedics, EMT’s, Telecommunicators and all other Agency Support). This year Medic’s Stars of Life will be selected through a nomination process. Nominated employees should be recognized for overall excellence within their position at Medic. If you would like to nominate someone from the Agency for this honor, please send the nominee’s name and a brief description of why they should represent Medic, to your immediate supervisor. Please submit nominations for Stars of Life to your immediate supervisor by Wednesday, March 9th before noon. If you would like more information on Stars of Life, please visit the AAA website ( meetings_education/SOL_2011/index.asp). Or for past Medic recipients, please visit our website (


Now Hiring EMT-Crew Chiefs! lDo you have an exceptional and solid EMT record? Have you been identified as a high performer by your superiors? Have you continuously demonstrated leadership qualities throughout your EMT career? If so, then your career advancement awaits! Medic is looking to hire EMT-Crew Chiefs for BLS 911 response. The EMT-Crew Chief is responsible for supervising and directing the actions of one EMT partner, as well as the actions of multiple first responders reporting on the scene with Medic. Based on medical and trauma protocols, and assessment of patient condition, provides and directs basic life support; which include, defibrillation, administering medications, and any other life saving measures as indicated through the Agency’s Medical Protocol. These duties will include, but not limited to the following: manage entrapment scenes and triage multiple injury situations by directing the activities of rescue squads, first responders, and medical personnel. Determine the need for police response in order to assure the safety of patients and working personnel. Direct the scene of all assigned emergencies using national incident management principle as appropriate and make judgments to control the situation; assess condition of patient(s) call for additional or advance life support resources and initiate medical procedures in accordance with protocols and procedures. Respond to instructions of emergency medical dispatcher; drive specially equipped emergency vehicle to designated locations. Safely operate any emergency vehicle upon request and respond within established response times. Work assigned schedule; work extended hours/overtime when necessary; able to work effectively for extended periods without regular or guaranteed meal or break periods. The pre-requisite for this position is: minimum one year experience on ALS 911 unit at Mecklenburg EMS Agency or equivalent outside experience. Interested applicants should submit a letter of interest to Charvetta Ford-McGriff, Recruitment Specialist at no later than this Tuesday, March 8th.

Selection Process: Relief Operations Supervisors Medic is proud to announce the selection process for Relief Operations Supervisors. The requirements for applying are as follows: 

Three years of service as an Mecklenburg EMS Agency Crew Chief


Average performance review score of at least 70 for the past three years


No Level 1 or higher conduct/safety actions in the past two years


No Level 2 or higher attendance actions in the past two years

In addition, candidates who are interested and qualified must: 

Submit a letter of interest to Charvetta Ford-McGriff at no later than 5:00 pm this Friday, March 11th


Request a letter of recommendation from your supervisor to be forwarded to the appropriate Operations Manager

The assessment process will begin the week of March 21st. If you need your performance score information, please contact Jackie Manley in the HR Department at Further information on the details of the process will be forthcoming. If you have any immediate questions, please contact your supervisor or an Operations Manager. 3

Now Hiring: Quality Improvement Analysts Have you continuously demonstrated leadership qualities throughout your EMS career? Have great ideas on how the Agency improve its system performance? If so, then your career advancement awaits! Medic is looking to hire Quality Improvement Analysts within the Learning & Development department. The Quality Improvement Analyst will provide ongoing, objective evaluation of specific aspects of the patient care continuum with goal of improving overall system performance; supports the Agency’s efforts in administering and tracking the quality feedback process; and will document observations in a manner conducive to the improvement goals of the Agency. The Quality Improvement Analyst is responsible for gathering clinical data from multiple areas of the organization to support analysis of MPDS sub-determinants to identify dispatch of appropriate resources (BLS/ALS). Analyze data for trends and patterns in all area of care delivery. Discover root causes for specific patient care trends. Routinely perform follow-up evaluations of data to ensure consistent organization and individual performance and improvement. Generate quality improvement reports using existing Agency database and software systems. Perform case review to provide performance-based feedback to Agency personnel. Assist in the improvement of QI-related procedures such as the feedback process, feedback tracking, provision of reports, new hire orientation, and continuing education. Assist in the development of procedures to monitor performance of other critical tasks performed by the Agency. Attend meetings to provide reports and feedback on performance and improvement efforts. Prepare quarterly CQI reports as requested to the QI Manager and other individuals or committees (e.g. leadership team, medical director, quality management committee, etc.) Routinely interact with individuals and departments throughout the Agency to analyze and improve patient care and performance. Interested applicants please submit letter of interest and resume to Charvetta Ford-McGriff , Recruitment Specialist at no later than this Friday, March 11th.

Re-Scheduled InService Date

Questions about ConEd?

Please be advised that the Medic InService originally scheduled for Wednesday, March 2nd at 6:00 pm has

All certified Paramedic and EMT personnel who have any questions or documentation pertaining to state certification, credentials, scope-of-

been re-scheduled for Wednesday, March 16th at 6:00 pm in the Medic Auditorium.

practice testing/recertification or continuing education, please contact Deborah Parrish, Staff Development Supervisor until further advised.

Please contact a member of the Learning & Development department if you have any questions. Thank you.

Deb can be reached via e-mail at or by office phone at 704.943.6223. In addition please note that Deb has moved offices and is now located next to the Central Conference Room behind the reception desk. 4

Salute to Heroes Game Be sure to mark your calendars and join us for the 6th annual Salute to Heroes game on Saturday, April 9th at Time Warner Cable Arena. The cost of game tickets are $10 or $20, depending on seating. You get two games for the price of one! First, there is the Charlotte Checkers game. During the Checkers game, there will be several special activities in place to honor and recognize our outstanding employees. The second game is where we take to the ice! Come support Medic and the Charlotte Fire Department as they prepare to reclaim their championship title against the Charlotte-Mecklenburg Police Department (CMPD) and the Mecklenburg County Sheriff’s Office. To purchase your Salute to Heroes tickets, please contact Kristin Young at or ext. 6165 or Nikkie Perry at or ext. 6178 in the PR department. Thank you.

Deadline for Smith Drivers Training System

Agency-wide Drivers Training Program

Since the Agency’s implementation of the Smith System Drivers Training, Agency accidents have been reduced by more than 70%. The Agency spent a total of $750.00 on accidents in January and we have spent zero on accidents in February! That is a major reduction considering we were averaging over $9,000 a month from JulyDecember 2010. The Smith System is a proven set of techniques to help drivers prevent accidents by teaching time, space and distance. It has proven to be an effective tool for us and so we are very pleased to announce that more than half of Agency employees have completed this training! In order to get all others through, we are asking that everyone who has not completed training sign up by Friday, March 18th. Remember, your participation in this program is mandatory and employees that fail to complete the training may be placed in a non-work status until additional sessions are conducted. Classes will continue to be held M-F at 6:30 am and 12:30 pm. Saturday classes will be added starting March 5th at 8:00 am and at 12:00 pm. Any questions about the Smith Drivers Training System should be directed to Risk and Safety Specialist, Amy Johnson at 704.943.6095 (office), 980.395.3054 (cell) or via e-mail at 5

Heart Health Fair Raffle Prize Winners Congratulations to the following raffle prize drawing winners from the recent Medic Heart Health Fair, February 21st and February 24th.

$25 Walmart Gift Cards 1. Ginny Baldauff

Thanks to all the vendors and everyone that participated in the Heart Health Fair! It is our sincere hope that you walked away with valuable information on how to be heart healthy and live a longer life.

$10 Walmart Gift Cards $10 Starbucks Cards 1. Laurie Feola 1. David Phillips 2. Cynthia Jefferson 3. Tiffany Nash 4. Morgan Kettles 5. Brad Howell

2. Dan Baltimore 3. Corey Pethel 4. Jeremy Murphy 5. John Crunk

2. Ginny Baldauff 3. Chelsea Cline 4. Robin Farrar 5. Lars Morch

6. Crystal Thomas 7. Lisa Wilson 8. Anne Carter 9. Jeremy Murphy

6. Lakisha Lee 7. Ginny Baldauff 8. Kissha Steele

10. Chris Steele

Wii Console/Fit Game Grand Prize Winner

Charvetta Ford-McGriff February Commendations Congratulations to the following employees who received commendations in February! Christopher Alaimo

Caroline Bell

Johnathon Bobbitt Adam Bolinger

Kevin Caldwell

Todd Childers

Jason Crump

Laura Dellinger

Dustin Edwards

Tracy Gaskins

David Gerig

Russell Harrell

Brittany Harris

Bradley Howell

Dennis Kirby, Jr.

Brian Kirschbaum Robert Kiser (2)

Christopher Mauldin

Christopher Peet

Brandy Pender

Jeffery Perkel

David Phillips (2)

Michael Rider

Thomas Slack

Heather Smith

Ian Starkey

Chad Wilson

Rebecca ZamagniMander


The Next Bobcats Game Missed last week’s Bobcats game? No problem. You’re in luck! The next Medic Night will take place on Sunday, April

3rd as the Bobcats take on the

Washington Wizards. Employees who are interested in attending the second Bobcats game can sign up for tickets by contacting Nikkie Perry at Please be sure to read the important Medic Night event details below:  The ticket cost is $8 per person and a maximum of SIX tickets per family; food vouchers will be included  Payment must be in the form of a check made payable to Medic OR cash. No payroll deductions.   

Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total) Please be sure to register your child/children by name and age when purchasing tickets if you want them to participate in the pre-game activities ALL attendee names must be provided as part of your registration


Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game activities along with tickets/food vouchers Kids must have their wristbands on to participate in the pre-game activities


Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm


Please contact Nikkie Perry at if you would like to attend the Sunday, April

3rd Bobcats


Patient Satisfaction Work Team

NC Recertification Testing

Medic is forming a central work team to help better understand what drives patient satisfaction.

EMS Expiration Dates March—June 2011

The research this team does will directly impact Medic’s patient satisfaction tracking process.

Test Date March 7, 9, 11, 15 17 & 18 All Continuing Education, Corporate Compliance, EMS and AHA Credentials MUST be up-todate. Pre-registration is required. To register, please e-mail

If you would like to objectively dig into this topic and are willing to commit 3-4

regularly scheduled hours each week working as a part of the team,

please send an e-mail to Jeff Keith at th

by close of business Tuesday, March 15 The team will be limited

The following people must schedule recertification during the March test dates. Please select only one test date!


Brett Testerman Krista Howard Josh Stiller Don Singer

to 6 people and will be

comprised of high performing employees from across the Agency. Michelle Correll, QI Systems Analyst, will be the Project Leader for this team. 7

March 2011 Sun

Mon 27 A



28 B










Sat 4B

Shift Bid Employee Input Session

Shift Bid Employee Input Session







7A Shift Bid Employee Input Deadline

13 A



10 B

11 A

12 A

16 A

17 A

18 B

19 B

Shift Bid Survey Distribution

14 B

15 B

ACLS Training

ACLS Training

ACLS Training

ACLS Training





Shift Bid Survey Results Due

20 B

21 A

22 A

23 B

24 B

25 A

26 A

27 A

28 B

29 B

30 A

31 A




Medic Calendar In-Service Training Medic Events

Important Notes about 2011 AHA Refresher Classes at CPCC 

To register, call CPCC at 704.330.4223


All classes will be held at CPCC’s CENTRAL

Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

AHA Refresher Class Schedule at CPCC CPR JUL - 18 (EMT 7402 05), 20 (EMT 7402 07) 1300—1700 19 (EMT 7402 06), 21 (EMT 7402 08) 1800—2200

CAMPUS in the BELK Building.


Actual classroom number will be given at time of preregistration


A minimum of 10 students is required for each class.


ACLS & PALS classes will only be HELD TWICE A YEAR

4525 Statesville Road


PALS will be held in the months of FEB & AUG

Charlotte, NC 28269


ACLS will be held in the months of MAR & SEPT

Tel: 704-943-6000


There will be NO CPR Classes in APRIL

Fax: 704-943-6001

OCT - 17 (EMT 7402 09), 19 (EMT 7402 11) 1300—1700 18 (EMT 7402 10), 20 (EMT 7402 12) 1800—2200

PALS AUG - 22 (EMT 7208 05), 24 (EMT 7208 07) 1300—1700 23 (EMT 7208 06), 25 (EMT 7208 08) 1800—2200

ACLS MAR - 14 (EMT 7207 01), 16 (EMT 7207 03)1300—1700 15 (EMT 7207 02) , 17 (EMT 7207 04) 1800—2200 SEPT - 19 (EMT 7207 05) , 21 (EMT 7207 07) 1300—1700 20 (EMT 7207 06) , 22 (EMT 7207 08) 1800—2200

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Medic Dispatch - March 7, 2011  

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