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The MEDIC Dispatch News From The Front Line February 14, 2011

The ePCR Faxing Process The current ePCR faxing process is not yielding the desired result of ensuring a PCR accompanies every patient care transfer in a timely fashion.

Mecklenburg EMS

As of Saturday, Feb 5th at 12:01 am, we are completely SUSPENDING the use of faxes for the transmission of PCRs to area EDs. (IMPORTANT NOTE – CMC Steele Creek’s ED does not have a dedicated Medic printer as of 2/4/11, but one is in the process of being procured. As soon as it is


available it will be communicated as such and it is expected to be utilized at that time moving forward.) All Field Crews will instead be expected to carry out the following steps during the patient care transfer process: Physically transfer patient care to the receiving nurse or physician with a verbal report  Promptly complete the ePCR while still at the ED  Utilize the dedicated printer in the ED to print a clinical copy of the ePCR (the 2 page version) to leave behind  Hand the ePCR directly to the treating Nurse or Physician  Have the Nurse or Physician sign the ePCR tablet to acknowledge final receipt of the patient AND the ePCR  Make sure you get their actual name and print/type it in the accompanying field as this information will be reviewed for accuracy and quality purposes  This is for Medic’s records only, serving as proof of an ePCR handoff; you do not need to re-print the ePCR after receiving the signature.  It is expected that crews will continue to aim at sub 35 minute turnaround times in the EDs  If a crew experiences any problems with the printer at an ED, please report it directly to the secretary or Charge Nurse The ONLY exception to this process is if a crew receives a direct page from CMED notifying them of a request to immediately vacate a facility due to low system status and a need for additional units to return to the field ASAP. This is not a self-triage option; only the CMED Supervisor can initiate this exception. If this notification occurs, the crew is asked 

Dates to Remember: February 14th Happy Valentine’s Day!

This Week: Returned ePCR Reports


January Call/ Transport Volume


Win a FREE Wii Console


Promotion Announcement


Get Your Bobcats Game Tickets!


Smith Drivers Training


Training Schedule


to quickly check in with the treating Nurse or Physician, notify them of the need for them to re-enter the field and make sure that all relevant information regarding the patient is communicated verbally. We will be monitoring this process for compliance and looking for ways to improve on our performance. More detailed information related to this process change will be provided during February’s in-service. If you have any questions or concerns in the interim, please see your Supervisor. 1

Returned ePCR Reports After you ACCEPT the report, this box appears:

When a report is returned to you for correction, you will see this screen pop up.

Patient already exists,

You have received a transfer packet

overwrite existing patient? Yes

View Details


Click YES. This does not do anything to the report you are

If you are currently working on a report, this box must be addressed before you can continue

currently working on. It only moves the transferred report to your patient list.

working on your report. When you click on View Details, you will get this screen:

Finally this box appears. Items copied successfully. OK

Click OK and this automatically returns you to any report you were working on when the packet was received. This process should take about ten seconds to complete. If you happen not to accept a packet, contact Please see the comments in the upper right corner, this tells you what needs to be corrected. After you

the OA at your earliest convenience and ask them to return the report again.

have read over the comments, click ACCEPT. Please contact your immediate supervisor or Health Information Technician, Sheena Dade-

**Note: Comments are no longer available on this report once you ACCEPT. However, the OA can pull up the history of your report and tell you what the comments were

Miller at if you have any questions about returned ePCR reports.

at a later time.**

Make It a Habit As part of the Agency-wide Smith Drivers Training program, new Make It a Habit stickers have been placed on the driver’s side visor of all Medic vehicles. The purpose of the Make It a Habit stickers serves as a constant reminder of the 5 Keys:  Aim High in Steering  Get the Big Picture Keep Your Eyes Moving  Leave Yourself an Out  and Make Sure They See You for Medic employees when they are behind the wheel of an Agency asset. 


January Call/Transport Volume Medic experienced extremely high volumes during the month of January! Records were set for January in total call volume, transport volume and nonemergency transports (NET). A total of 9,064 calls were received by our Telecommunicators. The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to provide excellent patient care. A special thank you also goes to all support staff who make sure our teams are prepared with the tools and resources needed to do their jobs everyday. To view all of the stats for the month of January, please visit

February InService Below are the InService dates for the month of February. InService has returned to its normal schedule of six sessions, please be sure to register for one of the following dates and times below. All employees must be in uniform and all sessions will be held in the Medic Auditorium. February 22nd





February 25


February 28th


February 24

1800—2200 March 2nd


During the February InService sessions there will be a review of the following topics as it relates to ePCR: 

Data Quality


Entering information in a timely manner


Proper Documentation

It is imperative for all field employees attend one of the above InService sessions due to the extreme importance of this subject matter. If you have any questions or to register for the February InService, please contact Robin Pariso in Medical Services at or at ext. 6143. Thank you. 3

Exciting New Building Changes Underway Many new and exciting changes will occur over the next several months at Post 100. These changes, while temporarily impacting Medic employees, will make our building better than ever! The site work began last week with the revamp of the employee parking lot behind Post 100. Construction crews are working on connecting the overflow parking lot to the main parking lot by adding a driveway. In addition, the parking lot where MED-1 is currently held will also become an employee parking lot, which will also be connected and secured by a fence. With the expansion of parking, the main parking entrance/exit will stay the same and will be the only prox card access to all three lots. Note: No additional ambulance parking will be added at this phase of the project – the project team wanted to focus funds on first creating more employee parking. In addition, Medic Special Operations will be moving from our current building to the building out back (closest to the MED-1 parking lot); a 35,000 square foot space. Alert, the MCI Buses and MED-1 will all be relocated to the back building. Also, distribution of employee gear (rain gear, etc.), fit testing, and the Center for Prehospital Medicine will be located in the back building. The Center for Prehosptial Medicine will move into the upstairs space of the back building. All paramedic/EMT academies and orientations will be conducted in two new classrooms. Please note, all other training will still take place at Post 100 – the simulation center and the auditorium will stay in the same area where it is currently. Along with the addition of the back building and more employee parking, the Alert Bay (and the other loading docks) will be going through an entire transformation. The new area will house a larger, updated fitness center, employee lounge/ game room (air hockey, foosball, etc.) and new restrooms with additional showers (current showers will also remain). New office space will also be constructed for the OA’s/on-duty supervisor, Health and Safety, Scheduling, Managers/ Supervisors and the Health Nurse. The last phase of the project will be the reconstruction of the front offices. Offices will be cut in half, making for the best possible use of space, people and resources. We will continue to keep you updated about the construction process, new additions and making our building an even better environment for all employees. If you have any questions about the construction project, please contact Shari Lambeth (

Win a FREE Wii Console!


Promotion Announcement

Exit Ramp Closure

It is with great pleasure to announce the recent promotion of Eric Morrison to Professional Development Manager in

The N.C. Department of Transportation will temporarily close the exit ramp from I-77 North to N.C. 115 (Exit 19A) beginning today, Monday, Feb.14th at 9 a.m., and lasting

Learning & Development. Eric has a distinguished record of outstanding clinical performance as well as considerable experience in

through Friday, February 18th. The ramp closure is necessary for asphalt and embankment repairs. Motorists are advised to exit I-77 North at Harris

training through his Agency work in community education and his role as a field training officer. His leadership abilities and his dedication to Medic and its

Boulevard (Exit 18), continuing east to get to N.C. 115. NCDOT reminds motorists to watch signs for construction information, stay alert and obey the posted

mission will serve him well in his new responsibilities.

speed limit. Know before you go by calling 511, the department’s free travel information line, or get real-time travel information on line. For more information on how to get travel information, visit

Eric will begin his new role on Tuesday, February 22, 2011. Congratulations Eric! We are all very proud of your recent accomplishment.

Hypertension Out in the Field The Medic Dispatch takes a look at hypertension specifically as it is encountered by our employees out in the field as part of our ongoing Heart Month series. As healthcare providers are all aware of the dangers of hypertension, however we frequently encounter patients who are not. Medics are often approached by the general public to take blood pressure or answer specific questions relating to a blood pressure reading. While we must encourage every patient to be seen by a doctor, the statistics below are provided to aid you in your explanation and encouragement of patients to seek medical care. Approximately 74.5 million adults in the U.S. have been diagnosed with hypertension according to the CDC (Centers for Disease Control). Hypertension is usually a symptomless disease except in extreme cases such as a hypertensive crisis for which all Medic EMTs and Paramedics have been trained on. Below are some numbers to think about the next time you have that patient whose blood pressure “seems a little high”; 

77% of patients treated for their first stroke had a blood pressure of over 140/90.


69% of patients who suffered their first heart attack had a blood pressure of over 140/90 74% of patients treated for Congestive Heart Failure had a blood pressure of over 140/90.


**Article source information provided from the American Heart Association.**


Get Your Bobcats Game Tickets! It’s that time again! Join us at the Charlotte Bobcats/Time Warner Cable Arena on Friday, February 25th as the Bobcats take on the Sacramento Kings. Children of Medic employees will be able to participate in the pre-game festivities through advanced registration and everyone will receive Lower Level Seating. Employees who are interested in attending the February 25th Bobcats game can sign up for tickets by contacting Nikkie Perry at no later than Wednesday, February 23rd. Please be sure to read the important event details below:          

Medic Night is only limited to Medic employees and their immediate family members (significant others and children) The ticket cost is $8 per person and a maximum of SIX tickets per family; food vouchers will be included Payment must be in the form of a check made payable to Medic OR cash. No payroll deductions Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total) Please be sure to register your child/children by name and age with Nikkie Perry when purchasing tickets if you want them to participate in the pre-game activities ALL attendee names must be provided as part of your registration activities along with tickets/food vouchers Kids must have their wristbands on to participate in the pre-game activities Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm Tickets will be distributed during the week of February 21st

If you have any questions about the February 25th Medic Night, please contact Nikkie Perry at no

later than Wednesday, February 23rd.

It’s a Girl!

Successful Cessations!

Congratulations to Operations Supervisor, Chris Simmons and his wife, Kristina on the recent birth of their daughter, Kaitlyn

Have you successfully quit smoking for 3 months or more? Would you like to share your secrets, tips and experiences with others on how

Elexis Simmons.

you did it? Nurse Kate is currently looking for Medic employees who have had successful cessations from smoking! Answer these questions and turn in to a

Little Kaitlyn was born at Presbyterian Matthews Hospital on Thursday, February 3rd at 5:00

member of the HR department.

am weighing in at 6 lbs, 11 oz. She joins big brother, Caleb to the Simmons family.

 

Both Mom and baby are doing well.


Please be sure to extend a warm congratulations to Chris


on the recent birth of little Kaitlyn!

  

When did you start smoking? When did you quit? Why did you start smoking? How did you quit? What were the biggest challenges and how did you overcome them? How has your life improved since quitting? What advice would you give to people trying to quit?

Participants will receive a FREE $10 gift card. Your story will also be featured in the Medic Dispatch and displayed in the break room bulletin case. 6

The Smith System Drivers Training Program

What: An Agency-wide addition of the Smith System to our current drivers training program

Why: To reduce the Agency’s vehicle accident related costs by 30% over the next two years

Agency-wide Drivers Training Program

How: All Medic drivers will be required to participate in the Smith System drivers training program

When: 

Sign-up sheets are located next to the logistics window


All Medic drivers will be required to participate


Find a day and time and sign up for your training; you are expected to attend the day for which you sign up


Limited number of up to 4 people for each time slot

Additional Info: This is NOT an in-service training; this six-hour training will be completed outside of InService and it will be paid as overtime

Questions? Contact Risk and Safety Specialist, Amy Johnson at 704.943.6095, 980.395.3054 or via e-mail at for questions about the Agency-wide, mandatory drivers training program. 7

February 2011 Sun



30 A


31 B

1 B 2011 Heart Month Begins








New Field Shift Assignments Begin



Shift Bid Deadline



10 B

11 A

12 A

15 B

16 A

17 A

18 B

19 B

22 A

23 B

24 B

25 A

26 A

Shift Bid Results To Be Announced

13 A

14 B

Happy Valentine’s Day!

20 B

21 A PALS Training

PALS Training

PALS Training

PALS Training









Medic Night



27 A

28 B










InService 1800—2200


Medic Calendar In-Service Training Medic Events

Important Notes about 2011 AHA Refresher Classes at CPCC 

To register, call CPCC at 704.330.4223


All classes will be held at CPCC’s CENTRAL

Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

Actual classroom number will be given at time of preregistration


A minimum of 10 students is required for each class.


ACLS & PALS classes will only be HELD TWICE A YEAR

4525 Statesville Road


PALS will be held in the months of FEB & AUG

Charlotte, NC 28269


ACLS will be held in the months of MAR & SEPT

Tel: 704-943-6000


CPR JAN - 24 (EMT 7402 01), 26 (EMT 7402 03) 1300—1700 25 (EMT 7402 02) , 27 (EMT 7402 04) 1800—2200 JUL - 18 (EMT 7402 05), 20 (EMT 7402 07) 1300—1700

CAMPUS in the BELK Building.


AHA Refresher Class Schedule at CPCC

There will be NO CPR Classes in APRIL

Fax: 704-943-6001

19 (EMT 7402 06), 21 (EMT 7402 08) 1800—2200 OCT - 17 (EMT 7402 09), 19 (EMT 7402 11) 1300—1700 18 (EMT 7402 10), 20 (EMT 7402 12) 1800—2200

PALS FEB - 21 (EMT 7208 01), 23 (EMT 7208 03) 1300—1700 22 (EMT 7208 02), 24 (EMT 7208 04) 1800—2200 AUG - 22 (EMT 7208 05), 24 (EMT 7208 07) 1300—1700 23 (EMT 7208 06), 25 (EMT 7208 08) 1800—2200

ACLS MAR - 14 (EMT 7207 01), 16 (EMT 7207 03)1300—1700 15 (EMT 7207 02) , 17 (EMT 7207 04) 1800—2200 SEPT - 19 (EMT 7207 05) , 21 (EMT 7207 07) 1300—1700

Visit Us on the Web!

20 (EMT 7207 06) , 22 (EMT 7207 08) 1800—2200


Medic Dispatch - February 14, 2011  
Medic Dispatch - February 14, 2011  

Medic Employee Newsletter