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The MEDIC Dispatch News From The Front Line December 20, 2010

Professional Development Manager Opportunity Medic has conducted an internal and external search for a Professional Development Manager. This new


position is a major step to ensure that all employees receive the highest level of training and development inside Medic. To be effective, the Professional Development Manager needs a deep level of

EMS Agency Dates to Remember: December 20th ACLS Training @ CPCC—Levine Campus 1300—1700 Recertification Testing

December 24th Christmas Holiday Medic Offices Closed

experience within Medic and a solid skill set in professional training and development. After considering both internal and external candidates, we have decided to suspend the outside portion of our search. Instead, we would like to build on our talent within Medic through a partnership with our 7Chambers consultant to develop the necessary professional training and development skills. A 6—9 month period of intense study will be required to build the necessary training and development theory that will be needed to successfully meet the job’s essential duties and responsibilities. This development period will require personal investment in reading and studying as well as an ongoing assessment of capabilities. Ongoing coaching beyond the first 9 months will be provided as needed. The Professional Development Manager will be responsible for planning, developing and

This Week: Welcome Our New Medical Director!


Drivers Training Accident Prevention


January InService Dates


Tow to Go Program


Unguided Missiles


Safe & Savvy Online Shopping


Training Schedule


implementing a strategy for professional development within Medic. In addition, he/she will manage and monitor all programs, policies and procedures related to the professional development of all Medic employees. These duties will include, but are not limited to the following: onboarding/new employee orientation, identifying and assessing requisite competencies, knowledge, skills and abilities for various positions, roles and functions and implementing leadership development tracks for frontline supervisory and middle management positions (including crew chief, BLS team leader, FTO, operations supervisor and department manager). The Professional Development Manager will partner with Agency departments to identify, design, develop, monitor and implement professional development training programs that meet the needs of Agency personnel. The manager must be able to lead in a manner that is consistent with the established Agency Standards of Behavior, serving as both an example and mentor to all employees in this capacity. A clear commitment to exemplifying and supporting Medic’s developing culture of personal and process improvement is also essential. This includes the ability to lead authentically, relate to all coworkers and employees and operate with the highest levels of integrity. If interested, internal applicants should submit a resume and a letter of interest to Charvetta Ford-McGriff at Thank you. 1

Welcome our New Medical Director! I want to take a minute to officially say hello and express how honored I am to have been asked to step in as Medical Director at Medic, enabling the Agency and its board members to take the time to conduct a thorough search for Dr. Blackwell’s successor. I am very fortunate to have a great deal of familiarity with Medic and the protocols under which the Agency operates. In addition to serving as Medical Director with MedCenter Air, I am a standing member of the Medic’s Medical Control Board and Quality Management Committee. Through my association with the Agency and my role at CMC’s Emergency Department, I am also very familiar with the high-quality of work performed by Medic’s employees; I will do everything I can while here to ensure this success continues. To this point, I want to be clear that it is my intent to continue carrying the ball in the same direction that Dr. Blackwell did prior to his Medic welcomes our new interim Medical Director,


Dr. Doug Swanson

If you have any questions or simply want to introduce yourself, please don’t hesitate to swing by my office or drop me a line. I also hope to be able to meet all of you during my time here as Medical Director. Thank you. Dr. Swanson

ACLS Class Location Change

Paramedic Applicant Correction

Please note the

There was a misprint in last

location for the ACLS class originally scheduled for

week’s article regarding the need for Paramedic applicants. The information below has been updated and corrected.

today, December 20th from 1300— 1700 at CPCC

The Medic Dispatch would like to apologize for any inconvenience and/or confusion last week’s misprint may have caused. Medic is currently looking Talented & Certified Paramedic

North Campus has been changed to the

Applicants for February 2011 hiring! Medic employees who refer a new, full-time paramedic candidate are eligible to receive a $3,000 Referral Bonus if hired!

Levine Campus in Matthews. Please be sure to make note of this important location change and contact Mary Ferraci at 704.330.4117 if you have any questions. Thank you.

All interested applicants please visit / hiringprocess_careers to access the employment application and required documents or contact Charvetta Ford-McGriff, Recruitment Specialist at or ext. 6089 if you have any questions. 2

Drivers Training Accident Prevention With the help of our five driver trainers, Malcolm Leirmoe, Laura Sowinski, Ian Starkey, Milan Merges and Doug Valot, Medic is moving forward in making a difference to reduce the number of accidents and injuries for all. The new Drivers Training program is aimed at providing ongoing drivers training and “after accident” classes for Medic employees. So far, the program is off to a great start! Last Tuesday, December 14th, the group of driver trainers conducted a presentation to personnel represented from each of the departments at Medic. The presentation highlighted the 5 Keys of the Smith System, including: 1. Aim High In Steering 2. Get the Big Picture 3. Keep Your Eyes Moving 4. Leave Yourself An Out 5. Make Sure They See You and the G.O.A.L (Get Out and Look) campaign. Training for all field employees will start during the first week of January. We look forward to showing you what we have learned. Remember, prevention is key and will help to avoid accidents. For more information about the Drivers Training program, please contact any of the five driver trainers listed above or Risk & Safety Specialist, Amy Johnson via e-mail at or at ext. 6095. Thank you.

Medic’s Holiday Party Thanks to everyone that participated in the annual Medic Holiday/Gift Exchange Party last Thursday, December 16th! We hope you enjoyed the goodies and all the awesome gifts that were exchanged. Happy Holidays!


Holiday Schedule Reminder

January InService FREE Dates Below are the InService dates for the month of January.

The holiday season is quickly approaching! Please

Please be sure to register for one of the following dates and times below. All employees must be in uniform and all sessions will be held in the Medic Auditorium.

remember that Medic’s administrative offices will be closed on Friday, December 24th and Monday, December 27th.

January 18th


In addition, administrative offices will also be closed on

January 20th


Friday, December 31st for New Years Day.

January 21st


Thank you.


January 24

0800—1200 1800—2200

January 26th


If you have any questions or to register for the above January InService dates, please be sure to contact Robin Pariso in Medical Services at

Don’t Forget to Spend Your FSA! Be sure to spend your remaining money in your flexible spending account by December 31st, 2010. Your date-of-service for medical procedures should be completed by the 31st to qualify as well as any point-of-sale purchase such as prescriptions, over-the counter items/ meds, medical equipment, etc. It is ok to pay a bill after December 31st, 2010 with your FSA card, but the services must be before December 31st. All outstanding bills for 2010 must be turned in to your FSA by March 15th, 2011. A monthly statement was e-mailed to employees from The Employers Association in the past few days with your remaining balance. Effective January 1, 2011 - Changes to Over-the-Counter Eligibility for Flexible Spending Accounts The health care reform laws passed earlier this year will have an impact on what items participants can purchase with their FSA dollars beginning on January 1st, 2011. Expenses incurred for over-the-counter drugs and medicines will require a doctor’s prescription in order to be reimbursed. That means such items as cough medicines, pain relievers, acid controllers and ointments must be submitted, along with a doctor’s prescription and a claim form for manual reimbursement. Your FSA benefits card will no longer allow purchases of these items. However, participants will still be able to use the card for non-medical or drug items such as contact lens solution, gauze, band aids, etc. 4

Tow to Go Program The holiday season is upon us, which usually means visiting family, friends and attending holiday parties. It is always a safe idea to plan ahead when attending holiday parties by making sure you have a designated driver or the number to a local cab service stored in your cell phone. National statistics show that the number one reason why people drink and drive is because they don’t want to leave their car behind - which is never a good excuse. Mecklenburg County currently ranks among the top counties in the Carolinas for the percentage of injuries and fatalities from drunk driving accidents. This is why AAA and Budweiser have teamed up over the holiday season to get you and your car home safely through their program called Tow to Go. If you think you have had too much to drink, don’t get behind the wheel – find a DD, call a cab or call the Tow to Go program. Between December 17th and January 2nd, AAA is offering to tow your vehicle and bring you home safely - FREE of charge. Just dial 800-AAA-HELP and a tow truck will be sent to take both you and your vehicle home, again free of charge. The service is only available in Mecklenburg County, so if you live out of the county, please be sure to have a designated driver and the number of a cab service. Best of all, you don’t need to be a AAA member to use this program; ANYONE can use this service during the holiday season. Again, you can use the Tow to Go Program for FREE from December 17th through January 2nd. Just call 800-AAA-HELP and they will send someone to pick you up safely!

Promotion Announcement

Thank You!

It is with great pleasure to formally announce the promotion of Kristin Young to Public

Medic would like to thank everyone that participated and donated items for this year’s Salvation Army Angel Tree!

Relations Manager, effective immediately.

Your donations matched last year’s contributions and helped to fill the collection bin at the Salvation Army’s local

Kristin joined Medic’s PR Department two years ago. Since then, she has done an outstanding job working with local and EMS industry media in addition to engaging the community we serve on various outreach initiatives like the Agency’s Lucky Hearts AED campaign. She has also been instrumental in the development and execution of the many

headquarters located off of Arrowood Road.

employee recognition events and EMS Week activities that have transpired in the past two years. She is well prepared for her new role and has many strategic plans to continue improving the Agency’s brand in the community. Please be sure to congratulate Kristin on this outstanding career achievement! 5

Unguided Missiles Compressed Gas Compressed gas, under control, can be extremely helpful in performing many tasks. Out of control, it can cause serious injury—even death. Before using compressed gas cylinders make sure you know the facts. Compressed gases present a unique hazard. Careful procedures are necessary for their proper handling.

1. Gas cylinders must be secured at all times to prevent tipping. a. Cylinders may be attached to a bench top, to the wall, placed in a holding cage, or have a nontip base attached.

b. Chains or sturdy straps may be used to secure them. c. Always secure cylinders when in use, in storage and in transport. Not securing them properly, not using the protective cap and/or leaving them on the floor outside the baskets provided can cause them to become a projectile object with the potential to cause extreme harm.

2. Don't drop or bang cylinders together. a. Only move the tanks with approved hand trucks. b. Never use cylinders as rollers to move material (or patients). Keep the cylinder away from all forms of fire- and spark-producing operations and electric lines. A compressed gas cylinder should never be exposed to excessive heat that its outside surface exceeds 125°F. Remembering these rules can reduce the hazard of unguided missiles. For more information and for regulatory guidance, please visit

Medic 2011 Shift Calendars

Scholarship Program

The 2011 Medic Shift Calendars have arrived!

The Dept of Homeland Security Scholarship & Fellowship Program is intended for students interested in pursuing the basic science and technology innovations. Eligible students must be studying in a homeland security-related science,

Calendars were distributed and placed into each employee’s mailbox. Please be sure to contact Nikkie Perry at if you did not receive a 2011 Medic Shift Calendar. Thank you.

technology, engineering and mathematics field and meet the following criteria: * Undergraduate students * U.S. citizenship required * Funding available for fall 2011 * Full tuition and monthly stipends * Includes 10-week summer internships at federal research facilities or DHS Centers of Excellence * Application Deadline: January 5th, 2011


Safe and Savvy Online Shopping This year, shoppers are hitting online stores in record numbers for their holiday gift-giving. And why shouldn't they? Online stores are fast and easy, quick to deliver and generally provide easy return policies. But are they secure? The answer… usually, but not always. So how do you tell?

The "s" in https Ever wonder why some website addresses have an "s" in their https://? That "s" represents security. Most sites are simply "http" until you reach the page that asks for sensitive information, such as credit card numbers and personal data. But once there, if you don't see that "s" after "http" in the navigational bar, you might quickly consider shopping elsewhere. Chances are, there's nothing separating personal information from your screen and thieves.

Security icons Another sign of security is a small lock icon in the status bar or navigational bar of your Internet browser. Click on this lock symbol and it will show the security specifications of the site. You may also see a logo for a security symbol, such as VeriSign, on the site's payment page. While most are legit, keep in mind that logos on a page are much easier to falsify, while a lock in the navigational or status bar is not.

Better Business Bureau symbol Often, a company affiliated with the Better Business Bureau will place the BBB logo somewhere on their page. To check a store's accuracy, click on the symbol to automatically check a website’s BBB profile. If you don't see the BBB logo and you're not completely comfortable shopping on that site, you can verify the online site’s BBB standing at

Eye-popping low price If someone is selling an iPad for $24, or the latest craze in kids' toys is just $1.99, chances are there’s cause for concern. It's that age-old holiday shopping rule: “If it sounds too good to be true, it probably is.”. The catch could be anything—outright theft, a virus "gift" for your computer, a personal information download or some other “unwanted” holiday exchange. So if it appears "iffy," stay away and visit websites from the stores you trust, instead. Keeping these tips in mind, along with a "street-wise" attitude, can help to ensure you make the most of your online holiday shopping experience! Happy holidays! Please be sure to contact the Local Government Federal Credit Union or visit for more information on how to protect yourself, your accounts and your ID while online shopping.


December 2010 Sun













4 A



10 B

11 B

Recertification Testing

12 B

13 A

Recertification Testing

19 A

20 B

14 A

15 B

Nov Makeup InService

Nov Makeup InService



21 B

22 A

16 B

23 A

24 B

28 A

29 B

30 B

New Years Holiday

Medic Offices Closed

Medic Offices Closed

Training Medic Events Holidays

25 B

31 A

Christmas Holiday


Recertification Testing

Medic Offices Closed

Recertification Testing 27 A

Medic Calendar

18 A

Christmas Holiday


26 B

17 A

Recertification Testing

ACLS Training @ CPCC—Levine Campus

Recertification Testing


AHA Refresher Classes at CPCC Please contact Mary Ferracci at

Recertification Testing

Classes will be held at the Levine Campus in Room 1202. Class times are from 1300—1700


ACLS DEC - 20 = **Pre-registration is mandatory**

NC Scope of Practice Recertification Testing

**YOU MUST RECERTIFY DURING YOUR TEST MONTH** ALL CON ED must be up to date at time of testing.

Mecklenburg EMS Agency

To schedule a test appt date and time, email Robin Pariso at

4525 Statesville Road Charlotte, NC 28269

DEC 10, 11, 13, 17, 18, 20 (Expiration Dates JAN – MAR 2011)

Tel: 704-943-6000 Fax: 704-943-6001

Visit Us on the Web!


Medic Dispatch - December 20, 2010  

Medic Employee Newsletter