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The MEDIC Dispatch News From The Front Line October 25, 2010 & th ! al ion e t H di 0 0 1 ir E 2 l Fa ia ec fits p S ne Be

Mecklenburg EMS

The 2010 Medic Health & Benefits Fair

Be sure to bring your entire family to the 2010 Medic Health & Benefits Fair!

Agency Dates to Remember: Dates to Remember:

October 25th CPR Training

The 2010 Medic Health & Benefits Fair is coming...are you ready? Mark your calendars for

1800—2200 CPCC October 26th Medic Health & Benefits Fair 1430—2000 Bay Area October 27th Medic Health & Benefits Fair

tomorrow, October 26th and Wednesday, October 27th from 2:30—8:00 pm for this fun -filled, family event as we encourage all our Medic employees to be healthy, live well and retire strong. The 2010 Medic Health & Benefits Fair has something for everyone! There will be multiple games, an assortment of great prizes, vendors on site to help you make the most of your employee benefits, get your FREE flu shot, tips for taking charge of your health, get answers to your Open Enrollment questions, participate in a Health Risk Assessment (HRA) administered by Carolinas HealthCare System and purchase items during the Medic Store Open House. 


1430—2000 Bay Area



This Week:







Keep Up the Good Work!


Open Enrollment is 3 Here! What is a Health Risk Assessment?


Medic Store Open House is Here!


New Protective Outerwear Fittings


Bone Marrow Drive


Training Schedule














For more information about the 2010 Medic Health & Benefits Fair and all the planned activities please contact a member of the HR Department. See you there! 1

Keep Up the Good Work! As the month of October and the first tracking period come to a close, there has been an impressive uptick in our patient satisfaction scores. It is important, now more than ever, that we finish strong. At 66%, we are just TWO percentage points shy of achieving our goal of 68% ! To receive our performance payout, all Medic employees should be mindful of the following key points: 

The group performance pay program is heavily tied to overall patient satisfaction.


Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.


Regardless of the type of medical concern a patient we treat is dealing with, they still judge the level of service they receive and they very well may end up on the other end of one of our patient satisfaction surveys.

Field personnel can still heavily influence the rating Medic receives for the final 75 remaining patient satisfaction surveys by being mindful of the following: 

Use AIDET on every call


Treat your partner and the other first responders on scene with the same level of respect and teamwork – it does matter


Be mindful of what you say and how you react to everyone in the room

Please continue to stay focused this week and we will surely get to 68%. Please also note that calculations including Patient Satisfaction surveys generally run two weeks after the tracking period has ended (October 31st). Please be mindful and patient as we calculate the Performance Pay scores. Thank you for all you do to help Medic succeed as an Agency. We couldn’t do it without you!

IV/IO Study Completion Notice Enrollment in the 2010 IV/IO study is complete. The research team at Medic would like to thank everyone for their hard work and efforts during this project. Completing a randomized clinical trial in the prehospital setting is no small feat and is due in large part to your commitment. Results of the study will be forthcoming from Dr. Studnek so stay tuned. Again, thank you for your commitment to prehospital research the IV/IO study could not have been completed without your participation, input and reporting. Thank you for all your contributions. The tibial IO will be the primary site for insertion during cardiac arrest, with peripheral IV and humeral IO serving as alternative sites. Jonathan Studnek, Steve Vandeventer and Rosalyn Reades 2

Open Enrollment is Now until November 19th! Open Enrollment packets are being mailed to your homes next week. You will not need to fill out a form this year if you are keeping your coverage the same for medical, dental and vision. You will have to fill out a form to renew your Flexible Spending Account for 2011. What’s Staying the Same? Premiums for active employees will not change if you take your Health Risk Assessment at the Health & Benefits Fair on tomorrow and Wednesday from 2:30pm to 8:00pm. CIGNA will continue to administer our Medical and Dental Plans. What’s New? 

Domestic Partner Benefits will be available for the same-gendered, domestic partners of regular employees under the County’s medical, dental, life, vision and voluntary benefit plans.


Specific documentation and verification of the domestic partnership is required.


Rates are computed as employee/spouse or employee/family.


All benefit premiums for domestic partners are post-tax.


This includes all County Benefits (Sick, FMLA, bereavement, etc.). Exception: Flexible Spending Account Fund does not apply – This is a federal program.


Aflac is offering a one-time Group Critical Illness Policy to all Medic Employees. The policy is in addition to other policies that you may have and will offer extra benefits and shorter waiting periods. Please see Drew Fowlie for more information at InService and the Health & Benefits Fair.

What’s Changing? Healthcare Reform Changes: 

No medical lifetime maximum


No pre-existing condition limitations for enrollees under 19 years old


Coverage for adult children up to age 26 for medical, dental, vision, life. Married, in or out of school, living anywhere. Adult children with a different last name will need to verify relation (usually with a Birth Certificate)


100% coverage for preventive care


Flex Spending Accounts (FSA) can no longer be used for over-the-counter (OTC) medicines, unless prescribed by a doctor

Medical Plan Changes: 

Employees will see an increase in deductibles


Employee co-pays will also increase


Gastro bypass surgery will no longer be covered


Step Therapy for some prescription drugs

For more information about Open Enrollment 2011, please be sure to contact Leigh Taibe at or via ext. 6086 or Linda Hendley at or via ext. 6083. Thank you.


What is a Health Risk Assessment? What is a Health Risk Assessment? During the 2010 Medic Health & Benefits Fair medical staff from Carolinas HealthCare System (CHS) will be on site to conduct Health Risk Assessments (HRA) for all employees. Why Participate in the HRA? 

Gain a better understanding of your personal health


Enter a drawing for 10 chances to win $500




It is mandatory for enrollment in the Wellness Incentivized Plan (details coming soon)


Wellness Programs (coming in 2011) will be designed based on data collected from the HRAs. **Medic will not receive anyone’s personal health information.**

What to Expect 

Come to the 2010 Medic Health & Benefits Fair


A team from CHS (no Medic employees will be testing area) will be set up in the privacy of MED-1.



Complete 40 questions regarding your overall health and wellness. Your information will be confidential. Tests conducted as part of the Health Risk Assessment

This is NOT a FULL Physical There is NO need to get undressed NO blood will be drawn

Height and Weight BP Lipid Profile (finger stick) Glucose test (finger stick)

If you are interested in completing the Health Risk Assessment and are scheduled to work on both days of the Medic Health & Benefits Fair, please contact Nurse Kate at or via ext. 6100 to make alternate arrangements. Thank you.

Promotion Announcement

FREE Flu Shots

Congratulations to Leigh



Taibe in the HR Department! Leigh was recently been promoted to HR Manager, effective

In the Bay Area of Post 100



Leigh brings many years of

FREE to Medic employees and any family members covered under CIGNA. $25 for friends and family that are non-CIGNA members.

Human Resources related experience to the Agency and has exhibited great leadership qualities while championing many process improvement initiatives here at Medic.

Can’t make it to the Health Fair? You can still get your FREE flu shot at any place offering flu shots by simply presenting your Cigna insurance card or go to your doctor’s office and get a FREE flu shot with no co-pay. *Your Flu shot must be the only reason for your visit.* Visit for more details!

Leigh and her team are fully dedicated to finding new ways to make interacting with the Human Resources

2010 Medic Health & Benefits Fair th


tomorrow, October 26 , Wednesday, October 27 and Friday, October 29th from 2:30—8:00 pm

Department an excellent experience for all Medic employees. Please be sure to send her any ideas you may have to help make this vision possible. Thank you. 4

Get YourFREE 2011 Savings!

What is Prescription Step Therapy? Implemented in our CIGNA Prescription plan for

3 Ways to Save Over $300 on your 2011 Medical Insurance Premium at the Health Fair

the following 3 chronic conditions:

1. High Cholesterol 2. High Blood Pressure 3. Acid Reflux/Stomach Acid (i.e. Nexium) Step therapy will force employees to try the generic version of the drug first before being allowed by the plan to move on to a preferred drug; then they must try the

1. Complete your Health Risk Assessment (HRA) 25 drawings for $200 each 

Fill out HRA Questionnaire with #2 pencil


Med-1 at Health Fair


Private, confidential testing

preferred before they can receive the non-preferred. Once the employee has tried the generic and preferred drug, they may use the non-preferred from that point forward.


November 16 and 17 - get your private results one-on-one or mailed directly to your home

**Employees currently using these medications will be notified by Cigna upon refill and given 60 days to switch to generic medicine.**


Medic receives aggregate data to help develop Wellness Program for 2011

With consent from the employee’s doctor, he/she may be


able to us a preferred or non-preferred drug; or if he/she has already tried the generic and preferred versions, the employee will be allowed to continue using the nonpreferred brand. Employees will be given a 2 month grace

Get Healthy!!!

2. Participate in the “Passport to Health” – Participants will receive a $10 gift card 

period in 2011 to ensure that they understand the change and to allow time to consult with their physician(s) as needed.

Visit all vendor booths

3. Name your Primary Care Physician

Medic Store Open House is Here! Back by popular demand...the Medic Store will host an open house during the 2010 Health & Benefits Fair2:30 pm—8:00 pm tomorrow, October 26 and Wednesday, October 27 from 2:30 pm—8:00 pm out in the Bay Area. Kristel Swayze of K&S Image Solutions, along with a member of the th


PR department will be on-hand to take your orders! During this time, employees can select to purchase both new and currently in-stock items. Many different sample sizes will be on display for employees to try on and/or to choose from. The list of featured items will include (but not limited to) the following: adjustable, fitted and beanie hats, toboggans, ear warmers, polo shirts, t-shirts, jackets, all complete with the Medic logo! If you are planning to purchase from the Medic Store, please be reminded that employees are no longer able to have items deducted from their payroll. We hope to see you at the Medic Store during the 2010 Health Fair, tomorrow, October 26 and Wednesday, October 27 from 2:30 pm—8:00 pm out in the Bay Area. th

If you have any questions about the Medic Store Open House, please contact Nikkie Perry at or ext. 6178 or Kristin Young at or ext. 6165. 5


New Protective Outwear Fittings After considerable research and input from frontline Medic staff, we’ve selected a protective outerwear garment that will replace our current blue protective gear and our blue winter Jackets. Through a competitive bid process, the I Spiewak & Son, Inc. model 1591 jacket, S526CF winter liner and 1556 pants were the products that most closely met our needs based on direct input from frontline medics. How did we determine your needs and desires? This past June, field employees were invite to attend a product review session on one of two (A & B shift) different afternoons. Some 35+ paramedics and EMTs attended, inspected sample products and discussed a list of standards, features and preferences. A specification was developed and presented to the Medic Safety Committee in August based on feedback from these sessions. All EMT / Paramedic personnel who practice in the field must be fitted for their new gear. Fitting will take place tomorrow between 2:30 pm—8:00 pm and Wednesday between 8:00 am—8:00 pm at the Medic Health Fair. You must attend one of these sessions for proper fitting. We cannot place our order until fitting is complete. Please contact Richard Dean at or via ext. 6053 with any related questions or comments. Thank you.

Aortic Balloon Pump Transports Presbyterian Matthews has asked us to serve as back-up resource for the transport of patients on balloon pumps from their facility to Presbyterian Hospital. Presbyterian Critical Care Transport handles these primarily so the likelihood or frequency of such requests should be very low. It is important that we understand the complexity of this mission and how to safely secure the 100+ pound pump in the ambulance. Because the pump has approximately five feet of tubing between the machine and patients groin, the pump and the stretcher have to be loaded virtually simultaneously. Hospital personnel will be on hand to assist you and will also accompany the patient and manage their care during transport. After meeting with CCT staff and loading the pump on a Medic unit, we’ve determined what we think is the most workable and safe position for the device. The pump and control unit should be removed from its rolling cart base and placed on the unit floor at the foot of the stretcher and against the bench seat. You can then place a seat belt through the handle on the pump to assure it remains stationary throughout transport. Please see the images below. The pump & control unit should be removed from its rolling cart base and placed on the unit floor at the foot of the stretcher and against the bench seat. You can then place a seat belt through the handle on the pump to assure it remains stationary throughout transport.

Balloon Pump Transport Recommendations

Control Unit Release Button

Seatbelt Through Handle


Pump in Position for Transport

Access for Operator Rolling Cart Release Handle


Bone Marrow Drive Jose Rivera and the DKMS will host a bone marrow donor during Medic’s 2010 Health and Benefits Fair on Tuesday, October 26th and Wednesday, October 27th from 2:30 pm—8:00 pm in the Bay Area. By donating bone marrow you can help save the lives of leukemia patients. How Do I Become A Bone Marrow Donor? 

Must between the ages of 18-55 yrs old


Complete a registration form


You will have your cheeks swabbed to collect cheek cells which will be used to identify your HLA tissue-type

What is my commitment if I register? 

You will be listed on the Be The Match Registry® (operated by the NMDP) until 61st birthday, unless you ask to be removed


You will consider donating to any searching patient who needs a bone marrow transplant.

For more information, please be sure to stop the DKMS table during the 2010 Health and Benefits Fair. Thank you.

October InService Makeup Sessions

Don’t Let Your Car Be Towed As we prepare for the Medic

Please be advised that the makeup sessions for October InService are as followed:

Health & Benefits Fair, please be mindful that the Agency will be utilizing areas in, around and near the Bay Area.

Tuesday, October 26th 12:00 pm – 4:00 pm

Starting today, the parking area currently used by motorcyclists will be closed off in preparation for the Health & Benefits Fair.

Wednesday, October 27th 12:00 pm – 4:00 pm

Please be sure to make note of the change and plan for alternate parking accordingly. The coned area will be solely used for Health & Benefits Fair setup and activities. All personal vehicle parking in this

Both makeup sessions will be held in the Medic

area will be restricted. Please feel free to contact Nikkie Perry at or ext. 6178 or Ted Wise at or 6153 if you have any questions

Auditorium. Please contact Education Coordinator, Robin Pariso at or via ext. 6143 if you have any questions about the October InService makeup sessions.

about the use of the motorcycle parking lot for the 2010 Medic Health & Benefits Fair. Thank you.

Thank you.


October 2010 Sun









6 B


CPR Training

CPR Training





10 A

11 B

Recertification Testing

12 B

13 A

Sat 1B

2 B



Recertification Testing

14 A

Recertification Testing

15 B







16 B

Recertification Testing

Recertification Testing

17 B

18 A

19 A

CPR Training @ CPCC 0800—1200 InService

20 B

21 B


CPR Training



22 A

23 A

29 B

30 B


0800—1200 & 1800—2200 Recertification Testing

24 A

25 B

CPR Training 31 B

1800—2200 CPCC

26 B

27 A

Medic Health & Benefits Fair

Medic Health & Benefits Fair



28 A

2010 Training Schedule

Medic Calendar In-Service Training Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000


AHA Refresher Classes at CPCC PALS NOV - 12 = 1300-1700 **Pre-registration is mandatory** NOV - 21 = 0900-1300

**YOU MUST RECERTIFY DURING YOUR TEST MONTH** ALL CON ED must be up to date at time of testing.

ACLS NOV - 20 = 0900-1300 NOV - 20 = 1300-1700 **Pre-registration is mandatory**

Fax: 704-943-6001

Visit Us on the Web!

NC Scope of Practice Recertification Testing

Stay Tuned to the Medic Dispatch for any future date announcements! 8

To schedule a test appt date and time, email Robin Pariso at DEC 10, 11, 13, 17, 18, 20 (Expiration Dates JAN – MAR 2011)

Medic Dispatch - October 25, 2010  

Medic Employee Newsletter