The MEDIC Dispatch News From The Front Line October 22, 2012

Mecklenburg EMS Agency

The 2012 Medic Health & Benefits Fair Be sure to bring your entire family to the 2012 Medic Health & Benefits Fair! The 2012 Medic Health & Benefits Fair is here...are you ready?

Dates to Remember:

Mark your calendars for tomorrow, October 23rd and Wednesday, October 24th from 2:00—8:00 pm for this fun-

October 23rd Corporate Compliance 1600—1900

Sp e Be cial ne 2 fit 012 sF air Heal E d th iti & on !

filled, family event as we encourage all our Medic employees to be healthy, live well and retire strong.

Scope of Practice 2012 Health & Benefits Fair 1400—2000 October 24th Scope of Practice 2012 Health & Benefits Fair

The 2012 Medic Health & Benefits Fair has something for everyone! There will be multiple games, an assortment of great prizes, vendors on site to help you make the most of your

1400—2000

This Week: 2012 Health & Benefits Fair What is a Health Risk Assessment? Internal Job Postings: Communications Environment Acceptable Use

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Policy FISDAP Test

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October Corporate

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Compliance Training Schedule

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Medic Calendar

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employee benefits, get your flu shot, tips for taking charge of your health, get answers to your Open Enrollment questions, participate in a Health Risk Assessment (HRA) administered by Carolinas HealthCare System and purchase select items from the Medic Store. 

BRING THE KIDS IN THEIR COSTUMES

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COMPLETE YOUR HEALTH RISK ASSESSMENT (HRA) - 25 DRAWINGS FOR $200

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WII GAMES

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VISIT VENDORS

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PURCHASE ITEMS FROM THE MEDIC STORE

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OPEN ENROLLMENT

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GET YOUR FLU SHOT

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FILL OUT YOUR PASSPORT TO HEALTH AND RECEIVE A $10.00 GIFT CARD

For more information about the 2012 Medic Health & Benefits Fair and all the planned activities, please contact a member of the HR Department. See you there! 1

FREE Flu Shots When: 2012 Medic Health & Benefits Fair Tuesday, October 23rd and Wednesday, October 24th from 2:00—8:00 pm Where: In the Bay Area of Building 2 Who: FREE to Medic employees and any family members covered under CIGNA. Medic employees must bring in their CIGNA Insurance Card. $25 for friends and family that are non-CIGNA members. Visit www.mycigna.com or contact Nurse Claudia at ext. 6100 or via e-mail at claudiat@medic911.com for more details.

Open Enrollment 2013

Health & Benefits Fair Attendance

This year’s Open Enrollment period runs through NOON, Friday, November 2nd. Open Enrollment packets have been mailed out to the home address of every Medic employee. You will not need to fill out a form this year if you are keeping your coverage the same for medical, dental and vision. You will have to fill out a MedConnect/

Please e-mail Jackie Manley at humanresources@medic911.com NO LATER THAN Friday, October 19th at 12:00 pm if you are unable to attend this year’s Health & Benefits Fair in order

HRA Waiver form, a Medic Holiday Pay form and a 2013 Flexible Spending Account form to renew your account.

to receive and complete your Health Risk Assessment (HRA).

What’s Staying the Same? Premiums for active employees will not change if you take

Absences during the Health & Benefits Fair must be preapproved and the reason must be clearly documented (i.e., an advanced scheduled vacation day). Any absence requests

your Health Risk Assessment at the Health & Benefits Fair on October 23rd and 24th from 2:00 pm to 8:00 pm. CIGNA will continue to administer our Medical and Dental Plans.

received after October 19th will only be reviewed on a caseby-case basis with documented approval from both an immediate Supervisor + the HR Manager (calling in sick may NOT qualify as a valid reason).

For more information about Open Enrollment 2013, please be sure to contact members of the HR department at:

 Leigh Taibe at leight@medic911.com or via ext. 6086

Failure to attend this year’s Health & Benefits Fair will significantly increase your 2013 Health Insurance Premiums.

 Linda Hendley at lindah@medic911.com or via ext. 6089  Jackie Manley at jacklynm@medic911.com or via ext. 6085

 Brittany Murray at brittanys@medic911.com or via ext.

Please contact a member of the HR department if you have

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any questions about the 2012 Health & Benefits Fair attendance policy.

 CJ Wright at curtisw@medic911.com or via ext. 6004 2

What is a Health Risk Assessment? What is a Health Risk Assessment? Medical staff from Carolinas HealthCare System (CHS) will be on site during this week’s 2012 Health & Benefits Fair to conduct Health Risk Assessments (HRA) for all employees. This is NOT a FULL Physical

Why Participate in the HRA?  Enter a drawing for 25 chances to win $200 

It’s FREE

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It is mandatory in order to prevent an increase in your health premiums

What to Expect The Health Risk Assessment questionnaire will be filled out on-line this year and is compiled of approximately 40 questions regarding your overall health and wellness. You will receive complete instructions in your open enrollment

There is NO need to get undressed

To complete your online HRA: Log on to:

chs.personalhealthsurvey.net Enter your ID/username:

medic911 packets or you may visit the Extranet homepage for more information. Please use the information to the right to log-in and complete the HRA. Once completed, then Enter your password: medic2012 please be sure to the following: 

Come to the 2012 Medic Health & Benefits Fair

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A team from CHS (no Medic employees will be testing area) will be set up in the privacy of MED-1.

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Tests conducted as part of the Health Risk Assessment Height and Weight, BP, Lipid Profile (finger stick) and Glucose test (finger stick)

New Scheduling Software Based on Agency needs and employee feedback, the Scheduling department is pleased to announce the deployment of a new scheduling and timekeeping system, ePro Scheduler, at this week’s 2012 Health & Benefits Fair. All employees will be registered into the system and given a short introduction on the its use. The system will go online soon thereafter. A few of the improvements include:         

Web access from any internet location to keep every employee plugged in View current schedule and request to work open shifts Submit availability Submit time-off requests Submit time-swap requests with other employees Submit timecard approval Message center mailbox to send and receive messages Scheduler notifications via personal email—applies to scheduling info only Scheduler notifications via cell phone text message

Please contact Supervisor, Scheduling & Deployment Bryan Runyan at bryanr@medic911.com if you have any questions about Medic’s new scheduling and timekeeping system, ePro Scheduler. 3

Internal Job Posting: Operations Supervisor Medic currently has an opening for a Operations Supervisor. The Operations Supervisor is responsible for the following duties/responsibilities:    

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Directly supervise all on-duty field operations personnel Performance evaluation of subordinate employees Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws Management training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving conflicts Directs staff of other agencies, acts in an administrative capacity to address any problem encountered by the system May direct the activities of the system during major disasters May represent EMS at major multi-agency exercises and planning sessions. May represent EMS in the Emergency Operations Center in decision making capacity. Advises field staff on scene of calls by radio and telephone to ensure appropriate actions.

The Operations Supervisor promotion may require you to change your shift assignment. Minimum Requirements:   

Must be current Field Operations Relief Supervisor Average performance review score of at least 70 for the past three years No level 1 or higher disciplinary actions in the past two years

Interested applicants must submit a letter of interest to Linda Hendley in HR via e-mail at lindah@medic911.com no later than this Friday, October 26th at 1200.

Internal Job Posting: Relief Operations Supervisor An assessment for the position of Relief Operations Supervisor has been scheduled for November 5th-8th. The Relief Operations Supervisor will routinely supervise the actions of one EMT-B, EMT-I, or EMT-P as their partner, as well as the actions of multiple first responders reporting on the scene with Medic. While acting as Operations Supervisor, may directly supervise 60 to 70 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving conflicts. Newly selected Relief Operations Supervisors will be assigned to an Operations Supervisor who will help develop the new supervisor’s leadership and supervisory skills. The Relief Operations Supervisors will operate in close conjunction with their assigned supervisor. A Relief Operations Supervisor promotion may require you to change your shift

assignment. Minimum Requirements:   

Three or more years of service as a Paramedic Crew Chief at Medic Average performance review score of at least 70 for the past three years No level 1 or higher disciplinary actions in the past two years

Interested applicants must submit a letter of interest to Linda Hendley in HR via e-mail at lindah@medic911.com no later than this Friday, October 26th at 1200.

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Communications Environment Acceptable Use Policy Medic relies on its Communication Resources (i.e., PCs, laptops, pagers, radios, mobile devices, cell phones, etc.) to support its business processes and functions. To ensure that all Medic Communications Resources are used properly, employees are strongly encouraged to make note of the following requirements per the Communications Environment Acceptable Use Policy:

Misuse of Software Users may not do any of the following without prior approval of the IT Manager and Deputy Director of Administration: 

Copy software for use on home computers

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Provide copies of software to any non-Medic entity

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Install software on any Communications Resource

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Download unauthorized software or files from the Internet to any Communications Resource

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Modify, revise, transform, or adapt any licensed software

Downloading unauthorized software increases the potential for viruses to be introduced into our network through infected machines brought back inside of Medic. Failure to adhere to the Agency’s Acceptable Use Policy will result in disciplinary action up to and including termination. If you are unsure as to whether or not you are using Agency resources in compliance with this policy, please feel free to speak your manager, IT Manager Teresa Womble or Deputy Director Jeff Keith any time. To access the complete version of Medic’s Communications Environment Acceptable Use Policy, please log onto My Medic - > click on Employee Handbook - > click on View complete Employee Handbook - > pg. 166—176 .

Congratulations!

Construction Notification

Medic would like to extend a heartfelt congratulations to our newest promoted Field Training Officers (FTOs). Please be sure to congratulate the following individuals:

Effectively Immediately Medic field crews are advised to enter

Gabe McGaha

Alan Elam

Jail Central (801 East 4th Street) through the service entrance and not

Beth Pethel

Jim Lockard

John Gibson

Gene Starnes

Harley Conrad

Matt Campbell

the law enforcement entrance due to recent construction in the Arrest Process area.

Siobhan Klass

Jerome Souza

The construction project is forecast to continue through Spring 2013.

Dena Gaston

Ben Astrike

David Garber

Tory Stokes

Mike Stratton

Ryan Lowe

Malcolm Leirmoe Eric Bitler

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FISDAP Test The annual MANDATORY FISDAP testing for all Paramedics will begin on October 24th and will run through December 21st on select dates and times. New employees who attended an assessment center more than six months prior to October 1st must take the FISDAP exam. Employees who attended an assessment center less than six months prior to October 1st have the option to re-test in order to improve their FISDAP score. 

If you do not remember your account information that you used for your last FISDAP test, you will need to go to https://members1.fisdap.net/forgotpw.php to obtain that information prior to coming in for your scheduled test.

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If you would like to utilize practice materials available on the FISDAP website, contact a member of Medical Services for instructions

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This testing is mandatory for all providers functioning at the paramedic level.

Contact one of the following to schedule your FISDAP exam: 

Sam Barnes

704.943.6143

Brian Shimberg

704.943.6142

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Johnathon Bobbitt

704.943.6026

Tom Porcelli

704.943.6024

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Trevor Taylor

704.943.6025

Elisabeth Mitchell

704.943.6132

Changes to the Evaluation of FISDAP Scores Moving forward, FISDAP test scores will be used in conjunction with simulation scores and other tools to assist in the annual training evaluation process. A closer examination of employee FISDAP scores will help to get the right type of training to each employee as a means of improving their overall knowledge base and skill set. FISDAP test scores will also be used to help determine baseline knowledge for promotions within Medical Services. Advanced notice is being given so that employees have ample time to prepare for the upcoming FISDAP test. Please contact a member of Medical Services if you have any questions about the upcoming MANDATORY FISDAP test.

November AHA Classes

Crew Chief/BLS Team Leader Class

Registration for the November AHA classes at CPCC is now open.

A new Crew Chief / BLS Team Leader upgrade course will be held on October 30th, November 6th and November 13th.

November 6th & 7th

Participation is limited to Paramedics and EMTs who have been functioning in our system for a minimum of six months. The course has been expanded, participants must attend all three days.

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CPR: 0800 – 1200 ACLS: 1300 – 1700 PALS: 1800 –2200

To register, please send an e-mail to both Eric Morrison at ericm@medic911.com and Bob Francis at bobf@medic911.com. For specific questions and/or

Forms for AHA classes are located in the Crew Lounge on the bulletin board. To attend a November AHA class, employees must complete a form and turn it in to Education Assistant, Elisabeth Mitchell no later than

schedule concerns, please contact Bob Francis at bobf@medic911.com.

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Thursday, November 1 . 6

October Compliance Training Sessions Required Employee Attendance Lester Bailey, Sam Barnes, Pamela Baskin, Jay Black, Lincoln Brown, Matthew Campbell, Chelsea Cline, Bill Coble, J. Conroy, Ashley Cummings, Valencia Dantzler, Kennedy Deese, Kim Dixon, Robert Eckles, Katherine Edgell, Cheryl Eudy, Jason Faulkner, Shelly Forward, Mali Green, Ben Harris, Amy Hein, Darlene Hicks, David Hodnett, Nicolette Hodnett, Nicholas Howard, Anthony Hull, Brendan Hutson, Cynthia Jefferson, Tanaya Jones, Casey Jordan, Jeff Keith, Lance Lee, Julio Lizarazo, Courtenay Martinsen, Chris Mauldin, Michael Miller, Lars Morch, Melody Morrison, John Nelson, Chance Osborne, Trevor Parker, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Courtney Riggan, Scott Rhinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Chris Steele, Matthew Stegall, Josh Stiller, Tory Stokes, Bill Thomas, Doug Valot, Jonathan Varalli, Nichole Washington, Nicholas Whitaker and Ashley Wilson.

**Please Note: If your Annual Performance Review was in September and you did not attend a September class you must contact Amy Johnson and attend an October class.**

Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours

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Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions

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Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 7

October 2012 Sun

Mon

Tue

Wed

1A

Thu

2A

3B

Corporate Compliance

August Makeup InService

0800—1100

1200—1400

7A

8B

Fri

9B

10 A

Sat

4B

5A

6A

11 A

12 B

13 B

October InService

Corporate Compliance

October InService

1800—2200

0800—1100

0800—1200

October InService 1200—1600

14 B

15 A

16 A

17 B

18 B

October InService

October InService

October InService

0800—1200

1800—2200

1830—2230

19 A Scope of Practice

1800—2200

21 A

Corporate Compliance 1000—1300

22 B

23 B Corporate Compliance 1600—1900 2012 Health & Benefits Fair Scope of Practice Testing

28 B

Testing

20 A

29 A

24 A

25 A

26 B

27 B

2012 Health & Benefits Fair Scope of Practice Testing

30 A

31 B

Corporate Compliance 1030—1300

In-Service

2012 Training Schedule

Training Medic Events Holidays Recertification Testing

MEDIC

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA Refresher Classes at CPCC 

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Actual classroom number will be given at time of pre-registration

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A minimum of 10 students is required for each class.

Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269

All classes will be held at CPCC’s CENTRAL CAMPUS in the BELK Building.

Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com

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Oct Corporate Compliance Trainings Tuesday, October 23rd 1600—1900 Monday, October 29th 1030—1300