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The MEDIC Dispatch News From The Front Line October 1, 2012

Performance Pay Update Mecklenburg EMS Agency

Dates to Remember: October 1st Corporate Compliance 0800—1100 rd

October 3

August Makeup InService 1200—1400

Philips MRX Monitors Save the Date: 2012 Medic Health & Benefits

hit our first bump in the road. As you can see from the Patient Satisfaction: Overall Quality of Care graph, our latest data indicates a drastic drop in our scores. Since this is our first low score in several weeks, we have the opportunity to improve upon our scores before a negative trend develops. Please use this as a reminder to

This Week: FISDAP Test

After several weeks of great success, we have




Fair No Parking


Thank You!


continue to use the tools we have available to create an excellent patient experience. Let’s close out the final month of this current tracking period with a strong overall patient satisfaction score.

October Corporate Compliance Sessions

Please remember the following key points: 7

Training Schedule


Medic Calendar


Use AIDET on every call  Treat your partner and other first responders on scene with the same level of respect and teamwork—it does matter. 


Be mindful of what you say, how you react and interact with everyone in the room

Be sure to check back to the Medic Dispatch for continued updates on our progress.

We can do it!! 1

FISDAP Test The annual MANDATORY FISDAP testing for all Paramedics will begin in October and run through the end of November. New employees who attended an Assessment Center more than six months prior to October 1st must also take the FISDAP test. Employees who attended an Assessment Center less than six months prior to October 1st have the option to re-test in order to improve their FISDAP score. FISDAP testing for EMTs will be held in the first part of 2013. Please be on the lookout for specific dates in upcoming editions of the Medic Dispatch and Agency-wide postings. Changes to the Evaluation of FISDAP Scores Moving forward, FISDAP test scores will be used in conjunction with simulation scores and other tools to assist in the annual training evaluation process. A closer examination of employee FISDAP scores will help to get the right type of training to each employee as a means of improving their overall knowledge base and skill set. FISDAP test scores will also be used to help determine baseline knowledge for promotions within Medical Services. Advanced notice is being given so that employees have ample time to prepare for the upcoming FISDAP test. Please contact a member of Medical Services if you have any questions about the upcoming MANDATORY FISDAP test. Please be on the lookout for sign-up dates to be posted around the Agency and printed in future editions of the Medic Dispatch.

Correction: Scope of Practice Dates

October InService Dates Please be advised of the upcoming dates and times for the

Please be aware of the following date change for the final October Scope of Practice session. We apologize for any confusion and/or inconvenience:

October sessions of Medic InService. Be sure to register for ONE of the sessions listed. All employees must be in uniform. Each Medic InService session will be held in the Medic Auditorium.

October: 

Friday, October 19th


Tuesday, October 23rd


Wednesday, October 24th

October 








November: th


Thursday, November 15


Friday, November 16th






Monday, November 19th




0800—1200 1800—2200

December: 

Tuesday, December 11th






Wednesday, December 12th






Friday, December 14



Philips MRX Monitors Medic and PHILIPS healthcare have been working to troubleshoot several issues surrounding the batteries for our MRX monitors. Over the next few weeks, Medic will install a 12 volt charging bracket just above the bench seat on all units in order to keep the MRX monitors charged and secure. Instructions on how to remove and replace the MRX in the charging bracket will be available at the logistics window and in an Operations HOT sheet. Important Points to Remember 

All MRX monitors with the new charging bracket must remain secured in the charging station when not in use


Please make sure the batteries in the MRX and the monitor are placed back in the charging bracket at the end of your shift Do not leave monitors at the logistics window after the download process All MRX monitors will be permanently assigned to a specific unit with the unit number programmed in the

 

 

configuration Spare monitors will be located at the logistics window in case of failure Switching monitors between units will soon be discontinued

Please contact Operations Manager, Bryan Edwards at if you have any questions about the PHILIPS charging bracket.

August InService Makeup Dates

9/11 Memorial Stair Climb The 2nd Annual

Please be advised of the following dates and times for the August InService Makeup sessions. 

9/11 Memorial Stair Climb will be at the Duke Energy Center in


Uptown Charlotte on Saturday, October 13th at

October 3rd 1200—1400

7:20 am. Please contact Education Assistant Elisabeth Mitchell

Firefighters, Police officers, EMS providers

at ext. 6132 or via e-mail at if you have any questions about the upcoming August MakeUp InService sessions

and members of the public will climb 110 stories as a tribute to the fallen heroes of 9/11. An EMS team is forming now.

Thank you.

If you are interested in participating, contact Samantha Baber at or 954.292.9871. 3

FREE Flu Shots When: 2012 Medic Health Fair Tuesday, October 23rd and Wednesday, October 24th from 2:00—8:00 pm Where: In the Bay Area of Building 2 Who: FREE to Medic employees and any family members covered under CIGNA. Medic employees must bring in their CIGNA Insurance Card. $25 for friends and family that are non-CIGNA members. Can’t make it to this year’s Health Fair? You can still get your FREE flu shot at any place (e.g., Rite Aid, Target, Walgreens, CVS and Harris Teeter) offering flu shots by simply presenting your CIGNA Insurance Card. You can also visit your primary care physician and get your FREE flu shot with no co-pay. *Your flu shot must be the only reason for your doctor’s visit.* Visit or contact Nurse Claudia at ext. 6100 or via e-mail at for more details.

Save the Date

The Importance of Flu Vaccinations The impact of influenza On average, more than 200,000 people are hospitalized each year in the United States from complications related to influenza.

Be sure to bring your entire family to the 2012 Medic Health & Benefits Fair!

Influenza, commonly known as the flu, is a contagious disease of the respiratory tract (nose, throat and lungs) that can lead to serious complications, such as pneumonia and dehydration, and worsening of chronic conditions, such as

The 2012 Medic Health & Benefits Fair is coming...are you ready? Mark your calendars for Tuesday, October 23rd and Wednesday, October 24th from 2:00—8:00 pm for this fun-filled, family event as we encourage all our Medic employees to be healthy, live well and retire strong.

congestive heart failure, asthma or diabetes. Flu symptoms may include fever, headaches, extreme tiredness, cough, sore throat, nasal congestion and body aches.

Check back to the Medic Dispatch for more details!

The value of vaccination


The Centers for Disease Control and Prevention (CDC) recommends getting a vaccination each fall as the best way to prevent getting the flu. The flu vaccine is convenient, inexpensive and highly effective. The prevention rate for


the flu vaccine is about 70 to 90 percent for healthy people younger than 65. HULAHOOPING


Clearing up the confusion Myth: I might catch the flu from the vaccine. Fact: Flu vaccine injections are made from influenza viruses that have been killed—a killed virus cannot give you the flu. 4

Post 50 is Back Open

Running Engine While Idle Ambulances should not be left running while at any post. Please be sure to connect your vehicle to a shoreline when one is available. We are still receiving complaints of vehicles running in the parking lot at Post 15. Ambulance exhaust easily reaches the windows and heating /air conditioning intakes of the apartments adjacent to the station. Contact the on duty supervisor if you cannot access a shoreline at any post. Contact Operations Manager, Bob Francis via e-mail at if you have questions or concerns about this request. Thank you.


No Parking Employees are reminded not to park their ambulances and/ or personal vehicles in front of the warehouse bay doors or

Congratulations to Telecommunicator Tracy Gaskins! Tracy is featured in

the trash or recycling bins directly behind Post 100.

CPCC’s Spring Schedule Spotlight for her outstanding work as part-time

In the past, vehicles parked in this area have delayed incoming deliveries and trash removal services for the Agency.

instructor over the last 14 years for the EMT program, based at the

Again, please do not park your personal vehicle and/or ambulance in front of the warehouse bay doors or in front of the trash or recycling bins.

Merancus Campus of the college.

Please contact Purchasing Agent, Ray Hanna via e-mail at

Congratulations Tracy! We are all very proud of your accomplishments and continued contributions to the field if you have any questions about this request.

of EMS.


Thank You Medic would like to, once again, thank everyone for a successful week during the DNC! Your performance was stellar and you made the Agency and your community proud. Several businesses and residents throughout the Charlotte area also shared their gratitude for your hard work with a large “thank-you” card. Members of the community, along with local dignitaries and lawmakers, were encouraged to sign this card. It was a way for them to show their support for the work you, along with local law enforcement and the fire department, did during the most important event Charlotte has ever hosted. Your dedication to the Agency and the community you serve will be remembered for many years to come. Thank you for helping Charlotte make a lasting impression on the nation.

Event DVDs Are Here

Disney on Ice Ticket Discounts Disney on Ice is pleased to provide Medic employees with a discounted rate for tickets to their upcoming show entitled, “Worlds of Fantasy”.

DVD copies from the July Night of Honor ceremony are now available!

Disney on Ice: Worlds of Fantasy will take place at the Time Warner Cable Arena from Wednesday, October 10th thru Sunday, October 14th. Please see below for ticket

Simply e-mail your request for the 2012 Employee Recognition DVD and

and contact information.

indicate which night (July 24th or July 25th) you would like to Nikkie Perry at or Katie Rutland at DVD quantities are limited and will be distributed on a first come, first served basis. The deadline to request a copy is next Friday, October 12th. Re-live the wonderful ceremony and share it with your friends and family! 6

October Compliance Training Sessions Required Employee Attendance Lester Bailey, Sam Barnes, Pamela Baskin, Jay Black, Lincoln Brown, Matthew Campbell, Chelsea Cline, Bill Coble, J. Conroy, Ashley Cummings, Valencia Dantzler, Kennedy Deese, Kim Dixon, Robert Eckles, Katherine Edgell, Cheryl Eudy, Jason Faulkner, Shelly Forward, Mali Green, Ben Harris, Amy Hein, Darlene Hicks, David Hodnett, Nicolette Hodnett, Nicholas Howard, Anthony Hull, Brendan Hutson, Cynthia Jefferson, Tanaya Jones, Casey Jordan, Jeff Keith, Lance Lee, Julio Lizarazo, Courtenay Martinsen, Chris Mauldin, Michael Miller, Lars Morch, Melody Morrison, John Nelson, Chance Osborne, Trevor Parker, Chris Pinto, Hillary Ramsey, Brandis Ridenhour, Courtney Riggan, Scott Rhinehults, Stephen Robinette, Don Robinson, Michael Schmidt, Kyle Sheehan, Maureen Smathers, Ian Starkey, Chris Steele, Matthew Stegall, Josh Stiller, Tory Stokes, Bill Thomas, Doug Valot, Jonathan Varalli, Nichole Washington, Nicholas Whitaker and Ashley Wilson.

**Please Note: If your Annual Performance Review was in September and you did not attend a September class you must contact Amy Johnson and attend an October class.**

Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours


Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions


Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at for directions. 7

October 2012 Sun


Tue 1A

Wed 2A

Thu 3B

Corporate Compliance

August Makeup InService







10 A





11 A

12 B

13 B

October InService

Corporate Compliance

October InService




October InService 1200—1600

14 B

15 A

16 A

17 B

18 B

October InService

October InService

October InService




19 A Scope of Practice


21 A

Corporate Compliance 1000—1300

22 B

23 B Corporate Compliance 1600—1900

28 B


20 A

29 A

24 A

25 A

26 B

27 B

Scope of Practice Testing

Scope of Practice Testing 30 A

31 B

Corporate Compliance 1030—1300


2012 Training Schedule

Training Medic Events Holidays


Important Notes about 2012 AHA Refresher Classes at CPCC 

Recertification Testing

CAMPUS in the BELK Building.



All classes will be held at CPCC’s CENTRAL Actual classroom number will be given at time of preregistration


A minimum of 10 students is required for each class.

Oct Corporate Compliance Trainings Monday, October 1st 0800—1100 Thursday, October 11th 0800—1100 Saturday, October 20th

Mecklenburg EMS Agency


4525 Statesville Road

Tuesday, October 23rd

Charlotte, NC 28269


Tel: 704-943-6000 Fax: 704-943-6001

Monday, October 29th 1030—1300

Visit Us on the Web!


Medic Dispatch - October 1, 2012  

Medic Employee Newsletter

Medic Dispatch - October 1, 2012  

Medic Employee Newsletter