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The MEDIC Dispatch News From The Front Line July 12, 2010

Performance Pay/Organizational Change Presentations Mecklenburg

This week our Executive Director, Joe Penner will conduct two presentations this week regarding this year’s individual performance payout program as well as the organizational restructuring that recently began here at Medic. Each presentation will take place in

EMS Agency

Medic’s auditorium at the following times: Dates to Remember: July 12th


July 13: 4:00 pm and 5:30 pm


July 14: 4:00 pm and 5:30 pm

Each session will last for approximately 30 minutes and questions will be taken as long as

CPR Training

needed. All Medic employees are encouraged to attend and engage in discussions about these two very important topics.

1300-1700 July 16th

2010 Shift Re-Alignment Reminder

CPR Training 1300-1700

Please be reminded that this Friday, June 16th is the final deadline to submit your shift bid form! No one who owns their shift is required to bid. All temporary replacements are required to bid. Summary of Changes to the Current Lineup:

This Week:


Traffic Alerts




Military Collection Campaign


The True Cost of an Accident


Attendance: What Do You Think?


Medic in the Media


Training Schedule


Moving shifts A3/B3 through A9/B9 and shifts A36/B36 through A37/B37 either 30 or 60 minutes earlier or later


Five additional shifts will be added; all targeted to the weekends


A “Float Shift” will be added; this will be a combination CC and NCC


July 6th—16th: **Everyone must submit a shift bid form (whether bidding or not) to the Scheduling Department. Shift bid forms will only be accepted from July 6th—July 16th**


July 19th—30th: Bids will be processed by the Scheduling Department. Individuals with an issue surrounding their shift bid will be contacted directly for clarification


Everyone must complete a shift bid form. If you don’t want to change your shift, please indicate as such on the shift bid form. Anyone who does not return a shift bid form may be subject to forfeiting their shift. Please note that bids are awarded based on seniority. Please contact Bryan Edwards at or ext. 6130 if you have any questions about the 2010 Shift-Re Alignment process. Thank you. 1

Traffic Alerts As part of the US 29/NC 49 Roadway Improvement Project, southbound NC 49 (University City Blvd) will close at the intersection of US (North Tryon Street) beginning Monday, July 12th. The closure will last for approximately 430 days or 14 months. Expect traffic delays in this area. Please view the provided map for detour information. For additional alternate routes and complete information on the US 29/NC 49 Roadway Improvement Project, please visit the project website at, click on the Transportation Projects section and then US 29/NC 49. Kenilworth Avenue between East Boulevard and Ideal Way will close on Saturday, July 17th from 8 a.m. to 8 p.m. for Charlotte-Mecklenburg Utility Department sanitary sewer work. The detour will be right on East Boulevard, left on South Boulevard, left on Scaleybark Road, left on East Woodlawn Road and right back on to Park Road. Local access will be maintained and CATS will not be affected. For additional information about the Kenilworth Road closure, please contact Bob Staley at 704.432.1462 or at

Performance Pay Update The last performance pay tracking period for FY 2010 ended on June 30th. The performance tracking data to end the period is currently being collected and calculated. Patient satisfaction is the indicator that always takes a little extra time to finalize, so please be patient. Once the data is posted, it will be immediately published. Assuming our numbers hold and we hit all of the targets, the performance payouts will be made to all eligible full-time employees as part of the last payroll in July. If you have any questions or concerns about the performance pay program, please contact Jeff Keith at or at ext. 6160. Thank you. 2

Now Open: CMC– Lincoln Hospital The new CMC-L facility opened this past Saturday, July 10th! The address for the new hospital is 433 McAlister Road, Lincolnton, NC 28092. Please note that due to the opening of the New CMC—Lincoln, the Gamble Drive ER will cease receiving ambulances as the Mc Alister Road will begin receiving at 7:00 am July 10th. Directions to the new hospital are as followed: From Charlotte: Travel I 85-S to the 321 (toward Lincolnton/Gastonia) The new CMC-Lincoln hospital opened its doors for the first time this past Saturday, July 10th.

Turn left at the bottom of the exit ramp Travel on Hwy. 321 N. approx. 15 miles to Lincolnton Take exit #24 off of Hwy. 321 N. to Lincolnton Take a left at the end of the exit ramp Travel to Highway 150 East Turn left at the traffic light onto 150 East (toward Mooresville)

Turn left onto McAlister Road (approx ¾ mile). CMC-Lincoln is on the right/across from the Boger City Fire Department.


June Commendations Congratulations to the following employees who received commendations in June!

The Medic Dispatch would like to apologize to both Lloyd Peugh and Robert Boykin in the Fleet Department for a misprint in last week’s article Who’s Supporting Us? The corrected photos and information are as followed: Lloyd Peugh Role in the Fleet Department: Master Technician Area(s) of Responsibility: To make sure everyone has a truck to drive each day. Number of Years at Medic: 12 years What do you enjoy most about working in the Fleet Department? We all work well together. Wonderful place to work. I can’t think of a place I enjoy working more than being here.

Tammy Anderson

Kathryn Howze

Angela Suttle

Regina Balddauff

Catherine Jordan

Robert Thomas

Julia Barela

Chad Kennedy

Jarrin Tucker

Andrew Berger

Donna Layton

Jennifer White

Andrew Boris

Amanda Mackey

John White

Anthony Carriker

Christopher Mauldin

Travis Williams

Todd Childers

Bruce Mills

Ted Wise, Jr.

Ashley Cummings

Jeremy Murphy

Adrian Wright

Susan Davis

Adamo Riascos

Rebecca Zamagni— Mander

Veronica Davis

Mary Rimmer

Antonio Pattillo

Ute Dorflinger

Ian Starkey

Christopher Peet

Robert Boykin Role in the Fleet Department: Master Technician Area(s) of Responsibility: I take ticket write-ups and repair what is wrong with any Medic vehicle during the field crew’s shift. I also perform preventative maintenance. Number of Years at Medic: 4 years What do you enjoy most about working in the Fleet Department? I like the people I work with and the air conditioning in the summertime. It works good! 3

Military Collection Campaign The Military Support committee will kick off its campaign to support our Medic employees, Heidi Wozniak and Troy White, who are currently serving their country overseas. Large black bins (that are clearly marked) have been placed in the break room and crew lounge areas to collect various personal care and snack items as well as reading materials for both Heidi and Troy. Please see below for a list of items needed. The goal is to collect enough items to fill 12 USPS boxes over a three-month period. The campaign starts this week and will run until Labor Day in September. Please note that aerosol cans, pork (or items containing pork), perishable and items that are susceptible to melting are prohibited. Will you lend your support to Heidi and Troy by donating at least one of the items listed below? For more information on Medic’s Military Support committee or the collection campaign, please contact Jay Black at Thank you.


Ziploc Bags

Ramen Noodles

Pre-packaged Cookies


Body Powder


Baby Wipes

Word Puzzles

Beef Jerky

Skin-So-Soft Lotion

Playing Cards


Foot Powder

Cotton Balls



Board Games

Paperback Books


Pre-packaged Trail Mix

Pringles Chips

Ink Pens



Long-Distance Phone


Notebook Paper

Spices (salt & pepper)

Dental Floss

Cornelius Rail Crossing Closures

Agency Key Collection Attention all department heads and supervisors! Please be

Please be advised that Norfolk Southern has removed the railroad crossing along Railroad Street and has barricaded the crossing at Smith Rd in the Town of

sure to collect all Agency keys from any employee who permanently leaves Medic prior to their departure. Employees who are no longer employed with the Agency should not have keys to the building and/or any vehicle


assets as this presents both a liability and a safety issue.

The closings are due to the opening of the new rail crossing at Catawba Ave and Hwy 115. Catawba Ave and Hickory Street will be the only access points for Zion Ave,

Please contact Ted Wise in the Building Maintenance Department at ext. 6153 if you have any questions about this key collection request. Thank you.

Smith Road and Antiquity. The Town of Cornelius will be working on roadway improvements along Hickory St and the CMUD (Charlotte-Mecklenburg Utilities Department) will extend a 24-inch water main from Hickory St north into Antiquity. The crossing at Smith Road will be barricaded over the next 100-120 days as the Town of Cornelius and CMUD work on these projects. If Smith Road is needed for access the barricades can be removed. For more information about the Town of Cornelius Rail Crossing closure, please contact Project Manager Doug Barrick at or 704.892.6031. 4

Accident Safety Tips The following fast facts and tips are intended to keep you safe while on the road. 

Most fatal crashes occur at intersections (Prehospital Emergency Care, July-September 2001)


Unrestrained crew members are the most likely to be seriously injured or killed in a crash (Annuals of Emergency Medicine, December 2002)


Head Injuries are the cause of death to EMS crews in more than 65 percent of fatal crashes (National Institute for Occupational Safety and Health, 2003)


More than 75 percent of all on-the-job EMS fatalities are due to motor vehicle crashes (Annuals of Emergency Medicine, December 2002)

Ways to Prevent an Accident 

Pay attention to your surroundings


Know your roads


Stay off of the cell phone


Eliminate distractions


Drive the speed limit


Keep both hands on the wheel


Get plenty of sleep Information retrieved from Best Practices in Emergency Services, June 2010.

The True Cost of an Accident If you are involved in a vehicle accident;

Ever wonder how much vehicle accidents can cost during a fiscal year?


Check for injury


Notify the Police— You must file a police report if the accident involves another vehicle, damage to a third party property or injury to an individual.






Immediately notify the supervisor on duty






DO NOT admit fault, accept liability or make any accusatory statements.




Make statements only to the police, your supervisor or representative of Medic.


One of the biggest cause of accidents have been: 

Hitting another vehicle


Hitting a parked vehicle


Hitting fixed objects

Write down the names and addresses of all drivers, passengers and witnesses involved in the accident. Obtain the police exchange slip, which should include the other driver’s insurance company name and policy number.



Complete all paperwork required


If an employee is injured in the accident, an On the Job Injury Report must be completed

Fall AHA Classes

Attendance: What Do You Think?

The following classes will be offered during the fall semester at CPCC to both

It’s that time of year again! The Attendance Policy Work Group will begin collecting employee feedback as it relates to Medic’s Attendance Policy. Over the next couple weeks, you may be approached by an Attendance Policy Work Group member in an effort to get your feedback on what works, what doesn’t, etc. A scripted list of four questions has been created to

Paramedic and Paramedic Students only. All classes will be held on the CPCC Levine Campus from 9:00 am—1:00 pm in rooms 1223 & 1202. Pre-registration is mandatory. ACLS Refresher

measure employee feedback and make strategic changes to the current Attendance Policy, if deemed necessary.

Saturday, August 21st

The Attendance Policy Work Group members are as followed:


ACLS Refresher

Sunday, November 21

PALS Refresher

Sunday, August 22nd

PALS Refresher

Saturday, November 20th

Bob Francis Corinne Walser  David Bailey  Cristy Carroll  Lakissha Steele  Sam Pendlay  Rhona Green  Katie Currin  Bryan Edwards Thank you in advance for your cooperation and responses!  

Please e-mail to register for the above ACLS and PALS refresher courses being offered at CPCC. **Each course must have a minimum of six registered participants. If the minimum number of participants isn’t met, the course will be cancelled.**

Paramedic Study Update The study, “IV versus IO during Cardiac Arrest” continues to run smoothly with over 60 patients enrolled. Paramedics, please remember to only enroll adult, medical cardiac arrests. Pediatric patients (<18 years old), traumatic arrests and cardiac arrests as the result of a drowning are to be excluded. Thanks again for your participation! Study Reminders:

 Study card applies to the FIRST attempt at vascular access.  Subsequent attempts should follow the “Focused Cardiac Arrest” protocol (ie, tibial IO).  Turn-in completed study cards to the O.A. following any medical cardiac arrest. 

Don’t forget to complete the “Paramedic Survey” provided by the O.A.


 Traumatic Cardiac Arrests  Pediatric Cardiac Arrests (<18 years old)  Drowning victims Patients with existing IV access (i.e. PICC lines, perm-caths, peripheral IVs). You may utilize these lines for resuscitation if working properly. Please direct any questions to Steve Vandeventer at or 980.406.1220 or Dr. Rosalyn Reades at or 704.948.6058. 6

Medic in the Media Mecklenburg County residents sweltered during an18-day heat wave in the month of June. The local news media looked to Medic to provide the community with tips on ways to stay safe, avoid heat-related illnesses and to also identify the signs and symptoms of heat exposure and heat stroke. The PR Department was fielded numerous media calls and set up interviews with local news outlets to give our opinion on the heat and what types of calls we were experiencing. Every local news station (WSOC, WCNC, WBTV, News14 and Fox18) visited Medic during the month of June! Medic employees discussed the importance of staying hydrating, keeping cool and the symptoms to look for when determining if someone is suffering from a heat-related illness. The PR Department would like to extend its thanks to Keith Overcash, Dave Brown and Chris Simmons for speaking on behalf of the Agency. In addition to heat-related stories, the Medic PR Department – along with the Lucky Hearts Campaign announced its first Heart Smart Organization. Medic orchestrated a Press Conference at the beginning of June that named the YMCA of Greater Charlotte as a heart friendly place to work and workout! Congratulations to the Y! We hope to add even more organizations to our Heart Smart list. Finally, the Agency saw several near drowning incidents during the month of June. The PR Department put out a list of tips and suggestions on keeping the community safe around water as well as posted this information on our website. These water safety tips included not only private pools, but residential pools, county lakes and other bodies of water. Medic stressed the importance of learning how to swim (although knowing how to swim does not guarantee that someone is “drown-proof”) and learning how to perform CPR when necessary. We hope the community took these tips to heart and that our crews will begin to see fewer drowning-related incidents as the summer continues. In total, Medic and its employees were seen in the media a total of 208 times during the month of June. Most of these stories were reacting to calls and incidents we were involved in – MVA’s, pedestrian incidents, shootings, etc. The month of June also turned out to be one of the highest media hit months of the fiscal year! If you have any story ideas or patient reunions you would like to participate in, please contact Kristin Young in the Public Relations Department at or ext 6165. And don’t forget to check the website for the latest posted news clips! Click on About Medic in the News!


July 2010 Sun








7 A





3 A

8 A


10 B

CPR Training 1300—1700

11 B

12 A

13 A

14 B

15 B

16 A

CPR Training

CPR Training



18 A

19 B

20 B

21 A

22 A

CPR Training

CPR Training



25 B

26 A

27 A

28 B

29 B

17 A

23 B

24 B

30 A

31 A

CPR Training 1800—2200

2010 Training Schedule

Medic Calendar In-Service Training


Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

CLASS TIME: 1300-1700 **except where otherwise noted CPR JULY - 9, 12, 16, 19 / 22, 29 ** 1800-2200 OCT - 8, 11, 15, 18 / 21, 28 ** 1800-2200

Charlotte, NC 28269

Fax: 704-943-6001


ALL CON ED must be up to date at time of testing.

NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES ACLS

Tel: 704-943-6000


PALS AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200

4525 Statesville Road

NC Scope of Practice Recertification Testing

SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200 DEC - 3, 6, 10, 13

To schedule a test appt date and time, email Robin Pariso at

= 1300-1700 / NO NIGHT CLASSES JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010)

Visit Us on the Web!

OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010, JAN 2011)


Medic Dispatch - July 12, 2010  

Medic Employee Newsletter