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The MEDIC Dispatch News From The Front Line June 28, 2010

Building Our National Reputation Mecklenburg

Every year, the national spotlight shines brightly on the Agency as Medic highlights its ongoing commitment to providing excellent patient care through the publication and presentation of research abstracts.

EMS Agency

Medic research abstracts are presented before Dates to Remember: June 28th InService

some of the nation’s top medical and research officials and is a key factor of how we continue to build our reputation as one of the top EMS agencies in the country. Medic remains in an elite standing as many EMS agencies across the country are able to provide data or support for EMS research studies, but very few are able to conduct their own independent studies. Most rely heavily on academic institutions such as

0800-1200 1800-2200 June 30th

Universities or Medical Schools to do the heavy lifting and publication.

InService 1800-2200

Medic Dispatch recently sat down with Director of Prehospital Research, Dr. Jon Studnek and Steven Vandeventer of Medical Services to learn more about Medic’s research abstracts and what it means to everyone within the Agency. This Week: Teamwork is Key!


For those who may not know or may not be familiar with the term, what is a research abstract? An abstract is a one-page description of the most important points of a research study.

Medic Employee 3 Gifts Have Arrived!

The abstract is usually between 200 – 300 words in length. Why does Medic choose to present research abstracts?

Building Our National Reputation (Cont.)


Budget Update from Joe Penner

We, as health care providers, have a responsibility to meet and exceed national standards. Because both science and medicine are always changing, we must perform research to make


sure that we incorporate new and innovative practices that positively impact patient outcomes.

July Birthdays


What does the Agency gain from presenting research abstracts? By getting out in front of these national audiences, we engage people to think about Medic

Make Your Opinion Count


Training Schedule


when it comes to EMS research. It also allows Medic to open up networking channels with other researchers from across the country that weren’t previously there before. Continued on page 4... 1

Teamwork is Key! The patient satisfaction data for the month of June has started to come back to us from PRC, the independent company that handles our post care patient surveys. One of the key drivers of patient satisfaction, Overall Teamwork Between EMS Personnel, has taken an unusually large hit this month. 

Last month 80% of patients rated our teams as being excellent in this category


This month only 58% of patients have rated our teams as being excellent in this category

I bring this to your attention for a number of reasons: 

The group performance pay program is heavily tied to overall patient satisfaction


Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.

The good news is, field personnel can still heavily influence the rating Medic receives in this key driver as well as others. 

Use AIDET on every call


Treat your partner and the other first responders on scene with the same level of respect and teamwork – it does matter


Be mindful of what you say and how you react to everyone in the room

If you follow these guidelines on every call, this key driver will straighten out and ensure Medic’s Overall Patient Satisfaction scores remain high. Thank you for all you do to help Medic succeed as an Agency. We couldn’t do it without you! - - Joe Penner

Performance Pay Update The third Performance Pay tracking period is set to end on June 30th. Please note that calculations including Patient Satisfaction surveys generally run two weeks after the tracking period has ended. Final results for the tracking period won’t be available until mid-July. Assuming we have met all of our performance targets, payouts will be made to all qualified, full-time Medic employees (who have been with the Agency for the entire tracking period) on the last July pay period. Thanks to everyone for their hard work during this third performance tracking period! 2

Medic Employee Gifts Have Arrived! The first shipment of Medic Employee Gifts have arrived and are available for pickup! Many of the Medic Employee Gifts were distributed during the Friday, June 25th, Monday, June 28th and Wednesday, June 30th InService session. Medic Employee Gifts have been organized by Supervisor. Each supervisor has a designated box with his or her name on it. Along with each box is a sign out sheet with a list of employees names as well as the original gift item, size and color that was ordered. Employees should use the sign out sheet to find their name and their ordered gift. Each employee must sign for his or her gift using the sign out sheet. Individuals who did not pickup their gifts during the above InService sessions are encouraged to stop by the Supervisor’s/OA’s office and find the box with your supervisor’s name and the sign out sheet. Please note that these gifts are the first shipment of Medic employee gifts. There will be a second shipment of Medic Employee Gifts for order placed after the initial May 27th deadline. Please contact Nikkie Perry at or ext. 6178 or Kristin Young or ext. 6165 in the PR department if you have any questions about the Medic Employee Gifts. Thank you.

Refresher Courses at CPCC

June InService Makeup Sessions Makeup sessions for

The following classes

the June Inservice will be held on Thursday, July 1st and Friday, July 2nd. Both makeup

will be offered to both Paramedic and Paramedic Students only. All classes will

sessions will be from noon until 4:00 p.m. in the Medic Auditorium.

be held on the CPCC Levine Campus from 9:00 am—1:00 pm in rooms 1223 & 1202. Pre-registration is mandatory.

As with the regularly-scheduled June InService sessions, all employees must also bring original copies of their certification card(s): 

NC EMT/EMT-I/EMT-P (Original Cards Only)


ACLS, CPR, PALS (Original Cards That Pertain to Your Certification Level)

ACLS Refresher

Saturday, August 21st

ACLS Refresher

Sunday, November 21st

PALS Refresher

Sunday, August 22nd

PALS Refresher

Saturday, November 20th

Please e-mail to register for the above courses. **Each course must have a minimum of six registered participants. If the minimum number of participants isn’t met, the course will be cancelled.**

If you have any questions about the June InService Makeup Sessions, please contact Melissa Garifo in Medical Services at Thank you. 3

Building Our National Reputation (Cont.) How do research abstracts relate to the Agency’s core values especially when it comes to patient care? In order for a protocol change or a change in practice to take place, there must be evidence-based medicine. Our continued focus on research helps assure that the patient care we deliver is based on solid-evidence based medicine. How often does Medic participate in research abstracts? Medic submits research abstracts annually to two separate organizations, the National Association of EMS Physicians and the Society of Academic Emergency Medicine. How many research abstracts has Medic presented in the last year? Medic has: 

7 abstracts have been presented at national meetings


2 manuscripts have been accepted for publication


4 manuscripts are currently under review for publication

What would you like employees to know about Medic’s research abstracts? We want Medic employees to know that we could not perform the research necessary to produce these papers without you! Each member of the field, administration and support staff plays an important role when carrying out the protocols, collecting data, and making it possible for us to present before the medical community on a national stage. Can you read the research abstracts that have been presented? Yes. If you would like a copy of the presented abstracts, please contact Steve Vandeventer at or at ext. 6140.

Congratulations on Your Telly Award! Congratulations to our Medic Production Coordinator, Doug Bell, for winning a 2010 Telly Award! Doug won the award in the Best Live Event category for his outstanding work as Director for the 2009 Bronko Nagurski Award ceremony. Doug’s selection by the Telly Award committee simply reaffirms what so many of us here at Medic are already aware of, Doug’s amazing work behind the camera. Time and time again Doug creates outstanding footage and awesome presentations on behalf of the Agency. Please be sure to congratulate Doug on his nationally-recognized and much-deserved award! With over 200 categories, the Telly Award is one of the most sought-after awards by industry leaders in television firms, local production companies and advertising agencies throughout the world. The Telly Awards honor the very best local, regional and cable television commercials and programs, as well as the finest video and film production and work created for the Web. Way to go Doug! We are all very proud of you!


Budget Update from Joe Penner Recently, the Board of County Commissioners voted to pass the Mecklenburg County budget for FY2011, which begins July 1st. This coming year, county funding to Medic will be reduced by $1.7 million. Brief budget points:

 The team based performance pay program will continue at Medic  There are no layoffs planned at Medic  Like the County, there will not be any pay increases There will, however, be a one time individual lump sum payout awarded to eligible employees. The payments will occur in August and are based on your FY2010 performance review. The details will be discussed in employee meetings held at Medic on July 13th and 14th. The County budget officer tells us government revenue and government expenses are typically 'last in and last out' of a recession. Mecklenburg County, which funds about a third of Medic’s annual budget, is experiencing this right now. Also, as revenue sources vary among different governments, budget practices vary between the cities, counties, states and the federal government. Whether we’re talking about city and county government, healthcare systems or financial institutions - some organizations are able to increase compensation this coming year while many others are incurring layoffs and other cuts. The local economy has not returned to the strength of just a few years ago; all things considered, we have had a solid year. We'll have challenges balancing the budget this year, however I remain very confident in our ability to focus on and succeed in our core mission. Thank you for your hard work and dedication to Medic’s mission in the community. If you have any questions or concerns, please feel send an email my way.

- - Joe Penner

Summer Trip Tips It's summer vacation time! Whether you plan to travel in-state or leave the country, consider these trip tips while on your summer vacation: Trim your wallet. When traveling, it's a good idea to keep a little cash and a couple of credit cards with you at all times. However, leave such items as your library and customer loyalty cards at home. If your wallet gets lost or stolen, there won't be as much to replace. Know exchange rates. If traveling abroad, knowing the exchange rates will help you determine if you're getting a good deal. Also, exchange money at a financial institution before or after your arrival. This will cut down on fees you may incur by getting money from an ATM. Make purchases with Visa. Not only is Visa accepted worldwide, but it may be the smartest card choice for another reason. While Visa charges a conversion fee on overseas purchases equal to 1 percent of the transaction amount, some financial institutions will apply additional fees; Local Government Federal Credit Union does not. Your Visa also automatically enrolls you in their free Auto Rental Collision Damage Waiver Program, plus guarantees purchases will always get the day's best exchange rate. For more information on how to financially make the most of your summer vacation, please visit the Local Government Federal Credit Union website at


Paramedic Study Update The study, “IV versus IO during Cardiac Arrest” continues to run smoothly with over 60 patients enrolled. This has exceeded our expectations and we thank you for your continued dedication to this project. Paramedics, please remember to only enroll adult, medical cardiac arrests. Pediatric patients (<18 years old), traumatic arrests and cardiac arrests as the result of a drowning are to be excluded. Thanks again for your participation! Study Reminders:

 Study card applies to the FIRST attempt at vascular access.  Subsequent attempts should follow the “Focused Cardiac Arrest” protocol (ie, tibial IO).  Turn-in completed study cards to the O.A. following any medical cardiac arrest. 

Don’t forget to complete the “Paramedic Survey” provided by the O.A.


 Traumatic Cardiac Arrests  Pediatric Cardiac Arrests (<18 years old)  Drowning victims Patients with existing IV access (i.e. PICC lines, perm-caths, peripheral IVs). You may utilize these lines for resuscitation if working properly. Your cooperation and compliance is essential to the success of this project. Please direct any questions to Steve Vandeventer at or 980.406.1220 or Dr. Rosalyn Reades at or 704.948.6058.

July Birthdays We would like to extend special birthday wishes to the following employees celebrating a birthday in the month of July: Jeremie Kelly Josh Shante

Conroy Flynn Juarez Rivers

July 3 July 3 July 5 July 5

Laura Sonya Shenna Greg John Dan Kevin Amy Mike Chris Lindsay

Sowinski Marks Miller-Dade Sherrell Crunk Baltimore Caldwell Hein Gilmore Zornow Smith

July 7 July 8 July 9 July 11 July 13 July 14 July 14 July 14 July 17 July 17 July 18 6

Dion Kim Eric Vashti Katie Matt Jeff Steve Deanna Amber Chris Kevin Dale Eric Brian

Burleson Krakower Zufall Lynch Pike Campbell Perkel McAuley Vandeventer Davis Mauldin Staley Cordice Morrision Shimberg

July 20 July 20 July 20 July 21 July 22 July 23 July 24 July 26 July 26 July 27 July 27 July 29 July 30 July 30 July 31

Make Your Opinion Count It’s time to make your opinion count by sharing how we can improve as an Agency! Medic Employee Survey: June 22nd—30th, 2010 

Field employees will take it during June in-service


CMED and other Medic staff members will take it at designated times during this period

Several positive changes were made as a result of last year’s survey, including: 

The field/CMED liaison committee was re-established


A new employee recognition program was created (details coming out this month, stay tuned)


Overall communication efforts were stepped up


Vehicle and post cleanliness was given greater attention

Medic Employee Survey June 22nd—30th, 2010 Make it constructive

Make it fair

Make a difference! 7

June/July 2010 Sun

Mon 27 B

Tue 28 A

Wed 29 A

InService 0800—1200 1800—2200 4A



30 B




3 A

8 A


10 B

InService 1800—2200



7 A

CPR Training 1300—1700

11 B

12 A

13 A

14 B

15 B

16 A

CPR Training

CPR Training



18 A

19 B

20 B

21 A

22 A

CPR Training

CPR Training



25 B

26 A

27 A

28 B

29 B

17 A

23 B

24 B

30 B

31 B

CPR Training 1800—2200

2010 Training Schedule

Medic Calendar In-Service Training


Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

CLASS TIME: 1300-1700 **except where otherwise noted CPR JULY - 9, 12, 16, 19 / 22, 29 ** 1800-2200 OCT - 8, 11, 15, 18 / 21, 28 ** 1800-2200

Charlotte, NC 28269

Fax: 704-943-6001


ALL CON ED must be up to date at time of testing.

NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES ACLS

Tel: 704-943-6000


PALS AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200

4525 Statesville Road

NC Scope of Practice Recertification Testing

SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200 DEC - 3, 6, 10, 13

To schedule a test appt date and time, email Robin Pariso at

= 1300-1700 / NO NIGHT CLASSES JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010)

Visit Us on the Web!

OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010, JAN 2011)


Medic Dispatch - June 28, 2010  

Medic Newsletter