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The MEDIC Dispatch News From The Front Line May 28, 2013

Performance Pay Update GREAT NEWS! At an Mecklenburg EMS Agency Dates to Remember: May 28th InService 1000-1400

overall patient satisfaction score of 71%, we are continuing to tracking well including patient satisfaction scores! Let’s keep up the OUTSTANDING WORK by encouraging all employees to be

May 29th InService 1000-1400

mindful of the following key points:

May 30th Corporate Compliance 1300-1600

 The group performance pay program is heavily tied to overall patient satisfaction.  Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.

 Regardless of the priority level, a patient still judges the level of service they receive. This Week: Community Health Clinic Recap

 Treat your partner and other first responders on scene with the same level of respect 2

and teamwork—it does matter.

Thank you from the 3 NC Office of EMS

 Be mindful of what you say and how you react to everyone in the room.

EMS Week Raffle

 Each patient may very well end up on the other end of one of our

Prize Drawing Prohibiting Dropbox Unsung Hero & Top Call Award


patient satisfaction surveys. 5

 Remember to stay focused and provide excellent patient care on every call. It makes a HUGE difference!


May Corporate Compliance Training Sessions


Training Schedule


Medic Calendar


There are still many more patient satisfaction scores to be conducted. Your actions can positively or negatively influence the final results of this new tracking period.

Thank you everyone for your hard work and let’s continue to stay focused! 1

Medic Community Health Clinic Medic’s first EMS Week Community Health Clinic was educational for the men, women and children who attended— and was a lot of fun for the Agency’s employees! Last Wednesday, Medic teamed up with the University City YMCA, Mecklenburg County DSS and the American Heart Association to offer an afternoon of health information and screenings including blood pressure checks, blood glucose checks, water and pool safety education, CPR awareness and heart health education. It was a chance for Medic to show the community that we can offer more than just emergency pre-hospital care— we are a source for wellness and preventative healthcare information within Mecklenburg County. Dozens of children at the YMCA’s after-school care program got a chance to learn CPR, see inside a Medic ambulance and Mass Casualty Bus. Their parents were offered the chance to get their blood pressure and blood glucose checked and were able to pick up information on stroke prevention and heart healthy recipes. The clinic was the very first of its kind for the Agency. Lots of feedback has been received and will be used to shape future events. The PR Department wants to thank all the field employees who participated in last week’s event. It wouldn’t have been possible without you. Your commitment and hard work to help educate the community on the Agency and its role in Mecklenburg County is appreciated.


Quarterly Employee Satisfaction Survey The Quarterly Employee Satisfaction Survey launched, May 1st, 2013. Half of the Agency received the electronic survey via their Medic email account from our survey administrator. Please check your email to see if you have received an email correspondence from John Sadlemyer at PRC (our survey administrator). The last day to complete the Quarterly Employee Satisfaction Survey is this Friday, May 31st. Employees can take the survey from any computer, anywhere. You do not need to access a Medic computer at Post 100, you can simply take the survey from your personal computer. The survey takes approximately 5-10 minutes to complete and it is COMPLETELY ANONYMOUS. Your feedback is extremely important and it will help shape future improvements at Medic. Make sure your voice is heard! If you have any questions, please contact Deputy Directory Jeff Keith at

Thank You from the NC Office of EMS The North Carolina Office of EMS would like to take this opportunity to say “thank you” to every EMS professional. Thank you for working the long hours and for taking time away from your families to provide emergency care to communities throughout North Carolina. Your steadfast commitment, quick response and judgment used to meet the needs of our patients are second to none. As emergency care professionals, you are committed to delivering emergency medical care. You strive for seamless care, from the field to the hospital emergency department or trauma center. Your commitment to ensuring that patients receive the best medical care available, anytime and anywhere, is instrumental to advancing the health, safety and well-being of all the people. EMS is an essential part of building a resilient healthcare system that functions efficiently and effectively every day and is capable of responding to disasters and public health emergencies. With the recent events of the Sandy Hook shootings, Boston Marathon bombing and the West Texas explosion, EMS has proven to be a vital service to the State and Nation; you are there doing what you do best during a time of crisis, providing stability to a chaotic situation. We should use this week to reinforce these existing relationships and foster new partnerships and coalitions in communities statewide. In closing, EMS Week 2013 does not provide the thanks needed to all the heroes that strive to ensure the safety and welfare of the public. However, in reality we’re not sure that anyone could provide you the recognition you deserve. The North Carolina Office of EMS understands and recognizes your commitment and hard work throughout the year and would like to take EMS Week to express our appreciation for the service you provide the citizens and guests of North Carolina. Be sure to log onto the Extranet and click on EMS Week Thank You Letter to read the entire letter from Chief Regina Godette-Crawford of the NC Office of EMS in recognition of the tremendous service you provide each and every day. 3

How Did We Do?

Raffle Prize Drawing

Thanks to everyone

Do you hold the lucky ticket?

for participating in EMS Week 2013!

Join us TODAY, May 28th in the Bay Area of Building #1 at 12:00 pm as we draw for the winners of this year’s Raffle Prize Drawing!

We hope you enjoyed the

Up for grabs are the following great prizes:

festivities. Your feedback matters in everything we do. Please visit EMSWK2013_Survey and complete this very short, 10-question questionnaire on EMS Week 2013 The questionnaire is anonymous and is not connected to the Medic website or server in anyway. It is important to know whether we hit the target or missed the mark as it relates to this year’s EMS Week. Please take a few seconds to complete the survey by Wednesday, th


Flat Screen TV


Digital Cameras




Bose sound system


And so much more!


June 5 . Survey results will appear in the June 10 edition of the Medic Dispatch. Thank you in advance for your feedback as we will use it to plan for EMS Week 2013.

Don’t miss the opportunity to see if your name has been selected as a winner for the EMS Week 2013 Raffle Prize Drawing. Good luck everyone!

Dust Off Your Clubs

You’re Invited!

It’s that time of year again! The 11th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday,

Gateway Village would like to invite all Medic employees to an annual appreciation luncheon for

June 3rd. The cost is $60 per person. Players can preregister by sending and email with their name and number in your team to Tom Porcelli at

Medic, fire and police this Wednesday, May 29th. The cookout will get underway at 11:30 am and will run until 2:00 pm.

Who: Any and all friends of EMS

Employees don’t have to be in uniform or on duty to enjoy the complimentary lunch.

When: Monday, June 3rd Shot Gun Start at 12:00 pm

The event will be located at the Gateway Village loading dock on 5th Street at the back of the building.

Where: Emerald Lake Golf Course 9750 Tournament Drive, Matthews, NC 28104 For more information, please contact Tom Porcelli at or call 704.943.6024.

Anyone with questions is encouraged to call Gateway Village Property Manager Steve Hallmark at 980.683.0000. 4

EMS Week Gift Pickup Deadline

Employees who did not pick up their EMS Week Gift during the Family Fun Day events will have until Tuesday, June 11th to receive your EMS Week 2012 gift. Please be sure to stop by the PR office or make arrangements to have a trusted individual stop by the PR office to pick up your EMS Week gift on your behalf.

**The PR Department will not leave EMS Week gifts in the OAs office or in the Employee Lounge Area due to a lack of secured storage space.** EMS Week gifts remaining after Tuesday, June 11th will be placed in the Medic Store for sale no exceptions! Please be sure to contact Nikkie Perry at or any member of the PR Department if you have any questions about the EMS Week Gift Pickup Deadline process.

May InService Sessions

Anatomy & Physiology Course Employees in need of, or interested in taking an Anatomy &

Employees are reminded to register for the remaining May InService sessions via Medic’s Learning Management system (LMS) if you have not already done so:

Physiology course this summer are encouraged to please contact Mike Price, EMS Training Program Coordinator at CPCC. He can be reached at A summer Anatomy & Physiology will be created if there is enough interest. A minimum of 10 individuals is required for the course. The summer course will satisfy the Anatomy & Physiology requirement for the Fall 2013

 Tuesday, May 28th (1000—1400)  Wednesday, May 29th

Paramedic class.

(1000—1400) If you have questions, please contact Clinical Education Manager Melissa Garifo at

InService sessions are limited to a maximum of 40 participants and will be secured on a first come, first serve basis through LMS registration. To register for a May InService session, please visit the Learning and Development section of the Extranet and click on Logging into the Learning Management System. Please contact Education Assistant Elisabeth Mitchell at if you have any questions or experience any problems registering for a May InService session. 5

2012 Top Call Nominations It’s that time of year again…nominations are now open for the 2012 Top Call Award! Employees are encouraged to nominate their peers for call(s) that are above and beyond the “normal” call for service. To fit the Top Call Award criteria, nominated calls should be notable and demonstrate outstanding performance either on scene or over the phone – a call with outstanding scene/phone management. Recipients of the 2012 Top Call Award will be honored at this year’s Employee Recognition Ceremony.

Nomination Process 

Log onto the Extranet and click on the 2012 Top Call Award Nomination header in the Scrolling News Section


Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on her husband Norm for 8 minutes.

Complete the requested information, click the submit button and your nomination submission is complete!

Nominations must include the following:  Your Name  Contact Phone/Contact Email (for further clarification, if needed)  Nominee(s) Name (please list all employees involved)

2012 Unsung Hero Nominations Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who has a positive attitude about their job and loves being a member of this Agency? Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero. Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who leads by example; a silent leader. Nominees can be from any department across the entire Agency. Don’t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung Hero!

Nomination Process 

Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section


Complete the requested information, click the submit button and your nomination submission is complete!

Nominations must include the following:  Your Name  Contact Phone Number/Email Address (for further clarification, if needed)  Nominee Name 6

Medic Compliance Training Sessions Required Employee Attendance Jason Barr, Eric Bitler, Scott Blair, Nina Bost, Abby Brooks, Adam Cloninger, Cory Colvin, Dale Cordice, Waldy DeArmas, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Kelly Flynn, Taylor Gibson, Jennifer Gilmore, Noah Godbey, Robert Graf, Stephanie Gray, Charles Gunter, Eric Hall, Elizabeth Hill, Kayla Hough, Donald Howie, Jolene Huber, Robin Hyatt, Angela Kaufman, Mark Kern, Brian Kirschbaum,Victoria Layton, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Carlos Massey, Milan Merges, Buck Morgan, Dan Nielson, Robert Parker, Gabrielle Pegram, Anne Pentland, Justin Rowe, Bryan Rucker, Brian Shimberg, Christopher Somerset, Crystal Strong, Jennifer Strout, Angela Tart,Vincent Thompson, Andy Tinson, Danielle Walcott, Jennifer White, John White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornrow. **Please Note: If your Annual Performance Review was in May and you did not attend a May class you must contact Amy Johnson and attend a June class.** Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.


Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions.


Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at for directions.


May 2013 Sun















10 B


11 B

Corporate Compliance

Corporate Compliance



12 B


14 A

Corporate Compliance

20 B

21 B

Scope of Practice Test

EMS Week 2013

27 A

17 A

18 A

Scope of Practice Test

22 A

Scope of Practice Test

EMS Week 2013 26 B

16 B

Scope of Practice Test


19 A

15 B

23 A

EMS Week 2013

24 B

25 B

EMS Week 2013

EMS Week 2013

28 A

29 B





30 B

31 A

Corporate Compliance 1300—1600

2013 Training Schedule

In-Service Training Medic Events Holidays Recertification Testing

May Corporate Compliance Trainings

Scope of Practice Test Dates 

May 21st, 22nd


June 12th, 14th, 17th, 18th






Thursday, May 30th 1300—1600


July 17 , 19 , 22 , 23

MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web!


Medic Dispatch - May 28th, 2013  

Medic Employee Newsletter

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