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The MEDIC Dispatch News From The Front Line April 23, 2012

Performance Pay Update

Mecklenburg EMS Agency Dates to Remember: April 23rd April InService 0800—1200 1800—2200 Compliance Training 1000—1600 April 25th Compliance Training 0800—1400 April InService 1800—2200 April 26th April InService 1820—2230

This Week:

Great News!

New Mobile Mapping Tool Features

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Midazolam Usage

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EMS Week Gift Submissions Due THIS Thursday!

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March Commendations

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April Compliance Training Sessions

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May Compliance Training Sessions

7

Training Schedule

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Medic Calendar

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The latest Performance Pay scores are continuing to track exceptionally well for this current tracking period. Let’s keep up the good work by encouraging all Medic employees to be mindful of the following key points: 

Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.



Regardless of the type of medical concern a patient we treat is dealing with, they still judge the level of service they receive and they very well may end up on the other end of one of our patient satisfaction surveys.



Use AIDET on every call



Treat your partner and the other first responders on scene with the same level of respect and teamwork – it does matter



Be mindful of what you say and how you react to everyone in the room

Thank you to everyone for your hard work and let’s continue to stay focused.

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New Mobile Mapping Tool Features Starting Tuesday, May 1st at 12:01 am, Medic will begin use of a new Mobile Mapping Tool to assist field crews in the application of existing Agency destination protocols. How to Use the New Mobile Mapping Tool Features When a Unit is Dispatched

 When a unit is dispatched to a particular call, crews can scroll down to the bottom of the Incident Information screen in Marvlis to find a list of the closest facilities, auto-populated based on each patient’s location: 

One destination will be the closest facility for a STEMI/ROSC Patient

One destination will be the closest ED in Mecklenburg County based on the known chief complaint

 This information is to be used by field crews for possible planning and communication purposes At Depart Scene

 After clicking on Depart Scene, crews will then have three transport options to select from: 

General: A list of ALL possible ED Destinations within the greater Metrolina region - To be used when patient choice is appropriate and they request transport to an out of county facility



Mecklenburg ED: A list of all nine in-county facilities: CMC Huntersville, CMC Main, CMC Mercy, CMC Pineville, CMC Steele Creek CMC University, Presbyterian Huntersville, Presbyterian Main, Presbyterian Matthews - To be used for choosing in-county destinations that are not ROSC/STEMI patients; must be closest facility OR patient choice



ROSC/STEMI: a list of treatment facilities capable of treating patients with these conditions, listed in order of proximity to the Medic unit: CMC Main, CMC Pineville, or Presbyterian Main - To be used for all ROSC/STEMI patients; must be closest facility OR patient choice

 Crews are instructed to click on the appropriate button based on the protocol and proceed to take the patient to the destination as noted

 It is imperative for field crews to continue following Agency destination protocols when using the new features of the mobile mapping tool: 1. Closest facility based on patient need/acuity 2. Patient preference 3. Closest facility Additional Important Points

 Medic personnel are prohibited from influencing a patient’s transport decision; simply follow the protocol  Crews must clearly denote the reason for a selected transport destination in their patient care report An Operations HOT Sheet detailing the newest mobile mapping tool features, along with screenshots, will be forthcoming later this week Please contact Operations Manager, Todd Sims at ext. 6173 or via e-mail at todds@medic911.com if you have any questions about the new Mobile Mapping Tool features.

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Midazolam Usage Over the past several months, the Agency has begun to feel the same effects that are being felt nationwide in regards to medication shortages. These shortages and backorders are beyond our control but, affect us nonetheless. One of these effects is a shortage of Midazolam (Versed). Currently the Agency’s stock has dropped to levels which necessitate us to take measures immediately to prioritize its need, allowing patients to receive it where needed most.

Effective immediately, Midazolam (Versed) usage will be limited to ONLY patients who are experiencing an active seizure. The Agency is actively seeking to restore our supply as quickly as possible and, weighing the options of other, alternative medications as well. As soon as we have replacements in place or an acceptable alternative, we will pass the information along. In the meantime, should you have questions or concerns, please contact a member of Learning and Development. Thank you.

Wi-Fi Access in Post and CMED The survey results from last year indicated that Medic needed to invest some time on upgrading our current Posts. Based on your feedback, a group of managers/supervisors formed a work team to evaluate what needed to be addressed. A common comment from employees was the need for accessing technology, mainly the need for Wi-Fi throughout the Posts. Medic is happy to announce that employees now have access to Wi-Fi in Posts 61, 74, 50 and 53. Below are the instructions on how to access the Wi-Fi from your personal devices:  SSID: post_wifi 

Security Type: WPA2-Personal



Encryption Type: AES



Network Security Key: medic7049436200

Please keep in mind that access is limited to five simultaneous connections and only connect devices that do not already have internet access. There are no restrictions (websites blocked) for Medic Wi-Fi at Posts. However, we ask that all employees adhere to the Standards of Behavior and refer to Medic’s policy for internet usage. A copy of Medic’s policies can be found on the Extranet at http://www.medic911.com/extranet/employee-handbook. Please keep in mind, connections and usage can still be monitored through Medic’s server. In addition, Wi-Fi will SOON be activated in CMED. Please watch for further communications on the activation date and more details! If you experience any problems with internet accesses at Medic Posts, please contact E-911 Systems Specialist – Derek Rogers at 704.943.6292 or via e-mail derekr2@medic911.com. Finally, Medic will soon be updating the Posts in the form of paint, furniture, security and other upgrades. Please watch for further communications in the Dispatch about what changes will be made and a proposed timeline. Again, we thank you for your feedback on the 2011 Employee Survey. If you have any further questions or comments regarding Post upgrades, please contact Deputy Director – Barry Bagwell via e-mail at barryb@medic911.com. 3


Annual Employee Survey Medic is continuously striving to improve employee satisfaction and it’s that time of the year to share your thoughts with the Agency! This year, the survey has been condensed to really focus on key factors that directly impact employee satisfaction and we look forward to everyone’s participation. The annual Medic Employee Survey will be administered during the first 20-30 minutes of all April InServices. Administrative staff should plan to attend one of the scheduled In-Service dates to complete the survey. The dates and times are as follows and all In-Services are held in the Medical Services Auditorium: 

Monday, April 23rd – 8:00 am

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Monday, April 23rd – 6:00 pm

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Wednesday, April 25th – 6:00 pm



Medic Employee Survey April 17th—26th, 2012

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Thursday, April 26 – 6:30pm

EMS Week 2012 Gift Options Due THIS Thursday! Each Medic employee is encouraged to select ONE of the following EMS Week gift options listed below by visiting

https://www.surveymonkey.com/s/emswk2012gift no later than THIS Thursday, April 26th. **Please note that the color for each Medic gift item has been pre-determined.**

Please contact Nikkie Perry at nikkiep@medic911.com if you have any questions about the EMS Week 2012 gift options.

Option #1: Medic Embroidered Book Bag

Option #2: Medic Imprinted Stadium Chair

Option #3: Medic Imprinted Grill Set

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March Commendations Congratulations to the following employees who received commendations during the month of March! Chris Alaimo (2)

J. Conroy

Brad Howell

Matthew Needs

Kyle Sheehan

Ben Astrike

Ashley Cummings

Daniel Hueschen

Thomas Neugebauer

Karen Sherard

Lester Bailey

Angela Cunha

Stacey Hughes

Arthur Nolan

Andrew Smith (3)

Luis Barrera

Valencia Dantzler

Anthony Hull

Tyler North

Jerome Souza

Karen Bednarik

Matthew Deedrick

Brendan Hutton

Don Overcash

Ian Starkey

Lawrence Billotto

Ute Dorflinger

Jeffrey Isenhour

Pat Pariso

Christina Stauber (2)

Robert Bivens (2)

Michael Dudkowski (2) Angela Kaufman

Dawn Parker

Matthew Stegall (2)

Scott Blair

Robin Farrar

Dawn Keller

Kim Parlier

Richard Steinbroner

Johnathon Bobbitt

Lucas Gale (2)

Allen Kersey

Tony Pattillo

Josh Stiller

Adam Bolinger (2)

David Garber

Eric Koelbl (2)

Gabrielle Pegram (2)

Tory Stokes

Nina Bost (3)

Dena Gaston

Robin Lamb

Anne Pentland (2)

Misty Swaringen

Rebecca Boyce

William Gibson

Victoria Layton

Alexis Perkel

Crystal Thomas

Angela Breeden— Alvarez (2)

Mike Gilmore

Megan Lee

Beth Pethel

Bill Thomas

Jacob Brod

Ralph Giuliano

Julio Lizarazo

Justin Pfund

Jeffrey Thompson

Robert Brown

Julio Gonzalez

Vashti Lynch

Kenny Phillips

Barry Thorton

Thomas Burdette (2)

Robert Graf

Annette MacConnell

Stephanie Pike (2)

Maureen Townes (2)

Kevin Caldwell

Mali Green

Kim Marlowe (2)

Chris Pinto

John Walsh

Michelle Caldwell

Sanders Guignard

Tim Marshburn

Susan Pollich

Donnell Wilson

Renee Canup

Russell Harrell

Shelley McAbee

Hillary Ramsey (2)

Thomas Wright

Anthony Carriker (2)

Stephen Hayes

Milan Merges (2)

Adamo Riascos

Anne Carter

Nicholas Heasley

David Moore

Tina Robedee

Treven Cherry

Elizabeth Hill

Lars Morch (2)

Toby Robinson

Ed Clay

David Hodnett

Buck Morgan

Amanda Rothbauer (3)

Nicholas Cogswell

Ryan Hollifield

Jeremy Murphy

Bryan Rucker

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April Compliance Training Sessions Required Employee Attendance Tia Dida, Leigh Taibe, Teresa Womble, Zaher Abou Chakra, Kristi Beaver, Terran Berry, Johnathon Bobbitt, Robert Boykin, Allison Brinzey, Heather Clay, Harley Conrad, Laura Dellinger, Ute Dorflinger, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Matt Johnson, LaVar Lee, Steven Lennartz, Vashti Lynch, Jim Manning, Kim Marlowe, Mike Moore, Thomas Nagel, Adam Narkier, Lester Oliva, Debbie Parrish, Sam Pendlay, Katie Phillips, Susan Pollich, Robert Ramsey, Amanda Rothbauer, Michael Saxton, Christopher Scata-Penny, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Steven Ward, Tonya Whitesides, Andy Williams, Andrew Wooten & Adrian Wright. **Please Note: If your Annual Performance Review was in March and you did not attend a March class you must contact Amy Johnson and attend an April class.** Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is six hours. This will be a paid day and each employee with an Annual Performance Review in that month must attend



Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½ hours of class

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Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the April Compliance Training sessions at ext. 6095 or via e-mail at amyj@medic911.com

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May Compliance Training Sessions Required Employee Attendance Samantha Barber, Dave Brown, Andrew Chamblin, Richard Dean, Bob Francis, Lucas Gale, Melissa Garifo, Bryan Hancock, Jeffrey Isenhour, Amy Johnson, Ray Kirby, Jeffrey Lineberger, Tim Marshurn, Chris Milby, Arthur Nolan, Don Overcash, Christy Parker, Derek Rogers and Don Shue.

**Please Note: If your Annual Performance Review was in March and you did not attend a March class you must contact Amy Johnson and attend an April class.** Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is six hours. This will be a paid day and each employee with an Annual Performance Review in that month must attend



Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½ hours of class



Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the April Compliance Training sessions at ext. 6095 or via e-mail at amyj@medic911.com

HR: Self-Service Items and Processes To better accommodate incoming HR requests and remain accessible, the HR department has restructured a number of items and processes that are now intended for self-service. HR will roll out several new initiatives in the coming months that will enable employees to make changes to their information more efficiently. The first three initiatives are: 

Information Boards

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Forms printed and well stocked



Secure Drop Boxes for forms and paper communication to HR

The information boards have been strategically placed inside the Employee Computer Lounge and outside the HR Office. The HR department will fill these boards over the next few weeks with information such as “How to” or “What is” to include contact information for our vendors. Forms are also well stocked in both the Computer Lounge and outside the HR office. Secure Drop boxes for these forms are installed in both locations and will be checked daily by HR personnel only. *Also remember that a ton of HR-related information can be found under the Benefits and Forms section of the Medic Extranet. If you have not done so already, please take a moment to familiarize yourself with the information found within the Benefits and Forms section of the Medic Extranet. 7


April 2012 Sun

Mon

Tue

1B

Wed

2A

Thu

Fri

Sat

3A

4B

5B

6A

7A

10 B

11 A

12 A

13 B

14 B

18 B

19 B

20 A

21 A

Corporate Compliance 1000—1600

8A

9B Corporate Compliance

Corporate Compliance

0800—1400

1000—1600

15 B

16 A

17 A Corporate Compliance

April InService

0800—1400

1200—1600

April InService 0800—1200

April InService 1800—2200

22 A

23 B

24 B

Corporate Compliance

25 A

26 A

1000—1600

Corporate Compliance

April InService

April InService

0800—1400

1830—2230

0800—1200

April InService

1800—2200

29 B

27 B

1800—2200

30 A

2012 Stars of Life

Corporate Compliance

Conference

0800—1400

2012 Stars of Life

2012 Stars of Life

Conference

Conference

2012 Stars of Life Conference

In-Service

2012 Training Schedule

Training

PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Medic Events Holidays

Important Notes about 2012 AHA Refresher Classes at CPCC 

Recertification Testing

MEDIC Mecklenburg EMS Agency

All classes will be held at CPCC’s CENTRAL CAMPUS in the BELK Building.



Actual classroom number will be given at time of pre-registration



A minimum of 10 students is required for each class.

4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com

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Corporate Compliance Trainings April 23rd: 1000—1600 April 25th: 0800—1400 April 30th: 0800—1400

28 B

Medic Dispatch - April 23, 2012  

Medic Employee Newsletter

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