Page 1

The MEDIC Dispatch News From The Front Line February 13, 2012

Mecklenburg EMS

2012 Stars of Life Nominations Due Wednesday! Medic invites everyone to participate in this year’s 2012 Stars of Life


nomination process. The American Ambulance Association’s Stars of Life program recognizes and honors the dedication of ambulance services and professionals — people that stand out in every area of the

Dates to Remember: February 15th

industry (this honor includes ALL employees: Paramedics, EMT’s, Telecommunicators and all other

2012 Stars of Life Nominations Due February 17th

Agency Support). The selected 2012 Stars of Life nominees will represent the Agency in Washington DC in early May. Nominated employees should be

January Makeup InService 0800—1200

recognized for overall excellence within their position at Medic.

How Do I Nominate Someone?  It’s easy!  Send your nominee’s name and a brief (½ page minimum) description of why they

This Week: CPR Lunch & Learn 2

should represent Medic, to your immediate supervisor  Please submit nominations for Stars of Life to your immediate supervisor by

Medic Celebrates Two Patient Reunions


Wednesday, February 15th at 5:00 pm

Salute to Heroes Game


Check out the new 2012 Stars of Life commercial on MedTV!

February InService Dates


Medic Family Fun Night


February Compliance Training Sessions


Training Schedule


Medic Calendar


Contact your immediate supervisor and submit your nominations today! To view past Medic Stars of Life recipients, please visit our website stars_of_life.


Celebrating Heart Month 2012 American Heart Month celebrations continued last week with Medic’s Latino Community Outreach Committee. Paramedic Adamo Riascos and EMT Lester Oliva spoke about the meaning and importance of heart month on a local Spanish-language radio station. Callers were interested to learn they were more at risk for heart disease than they thought and that changing their daily lifestyle habits can easily decrease their risk of heart disease. Medic’s Lucky Hearts Campaign has also been asked to participate in a community heart health fair hosted by CMCUniversity. “… And The Beat Goes On” community heart health fair will offer free heart health screenings, interactive exhibits and giveaways to participants at Northlake Mall. The Lucky Hearts Campaign will be there to educate the community about the importance of bystander intervention and knowing CPR and AED use. “… And The Beat Goes On is free, open to the community and will be held next Saturday, February 18th from 11:00 am—3:00 pm. Hope to see you there!

CPR Lunch & Learn Event

Healthy Eating on the Road Eating healthy while on the road is not always an easy task. Fortunately, several local restaurants offer great healthy options AND discounts to Medic employees! As part of the Heart Month 2012 campaign, Medic will highlight local restaurants that offer healthy eating options while on the road.

 What would happen in the event of a medical emergency in your home?

 Do you know CPR?  Could you administer CPR to your loved ones?

Featured Restaurant:

Medic invites all employees

Jersey Mike’s Subs  Medic Discount Rate: Discount with Medic employee

to attend a CPR Lunch & Learn event in honor of Heart Month 2012. The event is geared toward anyone who is unfamiliar with and would like to learn CPR.

badge varies by location  Location: 6 Mecklenburg County locations offer Medic employees a discount, for the full list, visit the Employee Discounts section of the extranet.  What makes this restaurant heart healthy: Fresh ingredients & make any sandwich into a salad for a lower carb option!

Please join us Thursday, February 23rd, 11:30 am in the Annex building, Conference Room 4 on the 2nd floor. Did you know that 80% of cardiac arrests happen in the

Heart Healthy Meal Suggestions:  Turkey Breast & Provolone Sandwich

home? Save the date and learn how to save a life!

 Baja Chicken Wrap  The Veggie Sandwich

Lunch will be provided and all participants are eligible to win prizes! Sign up sheets are in the break rooms at Post 100 and the Annex building, or send an email to Katie Rutland at

Make sure to check out all the other great restaurants that offer Medic employees discounts on the Employee Discounts section of the new Extranet homepage. 2

Medic Celebrates Two Patient Reunions The work of three Medic field employees was celebrated last week with two separate patient reunions. On Monday, February 6th, Paramedic John Fisher was reunited with Tom McCann. Mr. McCann suffered a heart attack and collapsed while speaking with his daughter’s driver’s education instructor outside Providence High School in August 2010. That instructor, John Potts, initiated CPR. That action likely saved Mr. McCann’s life. Once the Medic crew arrived on scene, Code Cool was initiated, and Mr. McCann was rushed to the cath lab at CMC Main. During the reunion, Mr. Potts was given a Lucky Hearts award for his bystander intervention. And then Fisher went one step further, by taking off his ROSC pin, and giving it to Mr. Potts, to honor his heroic efforts.

Medic Paramedic John Fisher (R) speaks to Charlotte media about the meaning and importance of his ROSC pin. He was reunited with patient Tom McCann (L) and bystander John Potts (Center) on Monday, February 6th as a part of celebrations for American Heart Month.

Fisher says he knew that day Mr. McCann would survive, and that’s exactly what he told his family. Mr. McCann, a husband and father of five children, reports he has made a full recovery and says he knows it is because of the actions of Mr. Potts and the Medic crew. Look for local media coverage of the reunion coming soon on our online media gallery:

Patient Reunion Number Two On Tuesday, February 7th, Paramedic Kim Marlowe and EMT Renee Canup had an emotional reunion with a patient. James McLaurin and his family were brought to Medic to speak to a group of regional EMS Agencies and representatives from both hospital systems during a meeting about the National Cares Registry and community response to bystander CPR. Marlowe and Canup were asked to attend for a patient reunion, however Mr. McLaurin and his family had no idea the reunion was going to take place. It was a great, and tearful, surprise to them when Marlowe and Canup were introduced. Mr. McLaurin collapsed in August 2010 while mowing his lawn. He managed to crawl into his home where his wife found him. The call was a very challenging one and a positive outcome

Medic EMT Renee Canup (L) and Paramedic Kim Marlowe (R) surprised patient James McLaurin and his family during a conference Tuesday at Post 100. The grateful family said in this case, the chain of survival worked perfectly, from start to finish.

was questionable.

Marlowe says she had just finished Focused Cardiac Arrest training, and says that made a big difference in the save. She says it taught her to stay on the chest as much as possible, and she says she did that, and didn’t give up. The family said the Medic crew was the missing piece to the puzzle they were working to complete from that day, and they were thankful for the reunion.


Performance Pay Update Let’s keep up the GREAT work! As we closeout the FINAL month of the current tracking period, all Medic employees are encouraged to be mindful of the following key points:  


 

The group performance pay program is heavily tied to overall patient satisfaction. Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction Regardless of the type of medical concern a patient we treat is dealing with, they still judge the level of service they receive and they very well may end up on the other end of one of our patient satisfaction surveys. Use AIDET on every call Treat your partner and the other first responders on scene with the same level of respect and teamwork – it does matter

Be mindful of what you say and how you react to everyone in the room Your actions in the coming weeks can positively or negatively influence the final results of this current tracking period. 

Thank you to everyone for your hard work and let’s continue to stay focused. Great job!

7th Annual Salute to Heroes Game Be sure to mark your calendars and join us for the 7th annual Salute to Heroes game on Saturday, March 11th at Time Warner Cable Arena. The cost of game tickets are $10 or $20, depending on seating. You get two games for the price of one! First, there is the Charlotte Checkers game. During the Checkers game, there will be several special activities in place to honor and recognize our outstanding employees. The second game is where we take to the ice! Come support Medic and the Charlotte Fire Department as they prepare to defend their championship title against the Charlotte -Mecklenburg Police Department (CMPD) and the Mecklenburg County Sheriff’s Office. To purchase your Salute to Heroes tickets, please contact Katie Rutland at or ext. 6021 in the PR department. Thank you.


January Makeup InService

Payroll or Timecard Questions

Please be advised that the makeup sessions for January InService are as followed:

 Friday, February 17th

0800 – 1200 (Medic Auditorium)  Monday, February 20th

1200 – 1600 (Medic Auditorium)

The Scheduling department is happy to answer your payroll and/or timecard-related questions. Employees are encouraged to send their payroll/timecard questions or correction requests to Please be sure to include both the date(s) and the number

Please contact Sam Barnes at or via ext. 6143 if you have any questions about the January InService makeup sessions.

of hours in question. **REMINDER: Medic employees are required to complete a yellow form in the event of a missed punch. Field employees must clock in and out for your shift.**

Thank you.

HIPAA Challenge Puzzle Winners

February InService

Congratulations to Lee McGruder and Kristi Rhinehart. Winners of the HIPAA Challenge Puzzle!!

Please be advised of the upcoming dates and times for the February sessions of Medic InService.

Answer: The Acceptable Use Policy can be found on the Extranet!

Be sure to register for ONE of the sessions listed. All employees must be in uniform. Each Medic InService session will be held in the Medic Auditorium. Please contact a member of the Medical Services department if you have any questions

February 

February 21st



February 23rd



February 24th



February 27th


HIPAA Puzzle Challenge Winner, Lee McGruder

1800—2200 

February 29th


HIPAA Puzzle Challenge Winner, Kristi Rhinehart 5

Medic Family Fun Night! The next Medic Family Fun Night will take place on Saturday, March

17th as the Bobcats

take on the Toronto Raptors. Children of Medic employees will be able to participate in the pre-game festivities through advanced registration and everyone will receive Lower Level Seating. Employees who are interested in attending Medic Night can sign up for tickets by contacting Nikkie Perry at Please be sure to read the important Medic Night event details below: 

Medic Night is only limited to Medic employees and their immediate family members (significant others and children) There is a maximum limit of SIX tickets per family


The ticket cost is $8 per person; food vouchers will be included


Payment must be in the form of a check made payable to Medic OR cash by WEDNESDAY,


MARCH 7TH. No payroll deductions.  

Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total) Please be sure to register your child/children by name and age with Nikkie Perry when purchasing tickets if you want them to participate in the pre-game activities


ALL attendee names must be provided as part of your registration Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game activities along with tickets/food vouchers Kids must have their wristbands on to participate in the pre-game activities


Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm

 

If you have any questions about the March 17th Medic Night, please contact Nikkie Perry at

2012 Medic Fitness Challenge Sign–Ups Start THIS WEEK! Medic’s Wellness Committee wants to help you make this the year to lose weight, get in shape and live a healthy lifestyle. Employees have the chance to achieve their fitness goals and WIN UP TO $1000. Space in the new program will be limited. Learn more about Weightmania & enroll up with a member of the Wellness Committee in the Medic Gym during one of the times listed below: Monday, 2/13-Thursday, 2/16: 0500-0700; 1200-1300; 1700-1900 Friday, 2/17: 0500-0700; 1200-1300; 1700-1900 6

February Compliance Training Sessions Required Employee Attendance Thomas Brake, Amber Brock, Anthony Carriker, Michelle Correll, Patrick Crane, Katie Currin, Veronica Davis, Janice Dellinger, Michael Dudkowski, Jorge Figueroa, John Fisher, Jeffrey Franz, David Garber, Tracy Gaskins, Ralph Giuliano, Renee Goldfarb, Sanders Guignard, Kathy Houston, Christy Iyoob, Pamela Jackson, Abby Jones, Matthew Lewis, Ronald Patterson III, Jamal Peay, Jeff Perkel, Kimberly Phillips, Michael Rider, Jose Rivera, Tina Robedee, Toby Robinson, George Ross, Karen Sherard, Heather Smith, Stacen Smith, Benjamin Specht, Trevor Taylor, Pat VanDyk, Corinne Walser and Jonathan Wise **Please Note: If your ARD was in January and you did not attend a January class you must contact Amy Johnson and attend a February class.**

Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is now six instead of eight hours. This will still be a paid day and each employee with an ARD in that month must attend


Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½ hours of class


Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the February Compliance Training sessions at ext. 6095 or via e-mail at


February 2012 Sun




Thu 1A






10 A


Heart Month 2012 Begins


6A Cardiac Arrest Patient Reunion 1015 Bay Area—Post 100

12 A

7A CPR Training


Medic Night



ACLS Training

ACLS Training

Time Warner Cable Arena



PALS Training

PALS Training



13 B

Starts at 1900

14 B

15 A

16 A

January Makeup InService

21 A

18 B



20 A

17 B January Makeup InService

2012 Stars of Life Peer Nominations

19 B

11 A

CPR Training

22 B

23 B

24 A

February InService

February InService

February InService




25 A


26 A

27 B

28 B

29 A

February InService

February InService





2012 Training Schedule



Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

Important Notes about 2012 AHA Refresher Classes at CPCC

March 1st


To register, call CPCC at 704.330.4223



All classes will be held at CPCC’s CENTRAL CAMPUS in the BELK Building.


Actual classroom number will be given at time of preregistration


A minimum of 10 students is required for each class.

4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web!


EMT FISDAP will begin. Please stay tuned to the Medic Dispatch for more information.

Medic Dispatch - February 13th, 2012  

Medic Employee Newsletter