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The MEDIC Dispatch News From The Front Line February 4, 2013

Performance Pay Update Mecklenburg EMS Agency Dates to Remember: February 4th 2013 Stars of Life Submission Deadline

GREAT NEWS EVERYONE! The latest performance pay update shows a MAJOR improvement in our patient satisfaction scores. Let’s keep up the momentum by continuing to make improvements in our

February 6th Corporate Compliance 0800—1100 February 8th EMT FISDAP Signup Deadline

Patient Satisfaction scores throughout the month of February and secure a payout for this second tracking period.

This Week: Employee Satisfaction Heart Month 2013 is Here! Medic Family Night Don’t Leave FREE Money on the



To receive a performance payout, all Medic employees should be mindful of the following key points:



pay program is heavily tied to overall patient satisfaction.


Table! Employee Break Room Construction February Corporate


The group performance


Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.


Compliance Training Schedule


Medic Calendar



Regardless of the priority level, a patient still judges the level of service they receive. Each patient may very well end up on the other end of one of our patient satisfaction surveys.

Remember to stay focused and provide excellent patient care on every call. It makes a HUGE difference! 1

Employee Satisfaction Survey The second launch of the online Employee Satisfaction Survey began last Friday, February 1st. Please make sure to check your Medic email for an invitation from PRC to participate in this quarter’s survey. Only half of the Agency is selected each time the survey is launched so if you are one of the lucky ones chosen, please help to give the Agency your feedback which directly impacts changes and improvements at Medic. With the recent shift bid in January, you may be receiving the survey for the second time because the survey is based on your current supervisor as of today. Please make sure to complete the survey even if you responded in November. Please keep in mind that your responses to the survey are guaranteed to be completely anonymous. PRC (our survey administrator) compiles all results and sends the reports directly back to the Agency. You may complete your survey from any PC as long as you use the link provided in the email invitation. Last quarter, we had a 71.43% participation rate – which is excellent! Let’s try for an even higher participation this quarter! Thank you all for your participation in the survey – your feedback is extremely important to the Agency!

2013 Stars of Life Nominations Due Today! Any Employee Can Submit A Star Life of Nomination Medic invites everyone to participate in this year’s 2013 Stars of Life nomination process. The American Ambulance Association’s Stars of Life program recognizes and honors the dedication of ambulance services and professionals — people that stand out in every area of the industry (this honor includes ALL employees: Paramedics, EMT’s, Telecommunicators and all other Agency Support). The selected 2013 Stars of Life nominees will represent the Agency in Washington DC in March. Nominated employees should be recognized for overall excellence within their position at Medic.

Nominations are easier this year! ns atio n i y! Nom oda T e Du

How Do I Nominate Someone? 

Log onto the Extranet


Click the Stars of Life Nominations in the Scrolling News Section


Complete the Requested Info & click the Submit button


Your Nomination Submission is Complete!

Who will represent our Agency this year? Submit your electronic nomination today! 2

Heart Month 2013 is Here! February is American Heart Month! Medic will bring awareness about heart disease and ways to work toward healthy living all month long in the Dispatch, on the Extranet and our Medic Facebook page. Know your ABCs! It isn’t just Airway, Breathing and Circulation that are the important ABCs in EMS. But also the ABCs of your heart. 

Ask your doctor if you should take Aspirin every day. If you should start an Aspirin regimen, stick to it. If not, ask your doctor if there are other changes you should be making to help prevent heart disease.


Find out if you have high Blood pressure or Cholesterol, and if you do, get treatment. An easy way to start decreasing bad cholesterol is to change your diet. Small changes like eating baked foods instead of fried can lead to big results!


If you Smoke, get help to quit. Medic’s EAP offers free, confidential resources to help. Call 704.529.1428. Being a nonsmoker can significantly reduce your insurance costs from CIGNA.

Be sure to check out the new Heart Month 2013 page on the Extranet for all things Heart Month including upcoming contests, fast facts and employee interviews. Click on Heart Month 2013 in the Scrolling News Section of the Extranet.


February AHA Classes

Signups for the annual EMT FISDAP exam must be completed by Friday, February 8th by contacting any of the Education and Quality Specialists listed below:

Please be sure to fill out a pre-registration form located in the Crew Lounge on the Bulletin Board to register for the following February AHA classes.

 Sam Barnes—704.943.6143  Brian Shimberg—704.943.6142

Please be sure to attend the offered classes at CPCC’s Central Campus based on your schedule availability.

 Trevor Taylor—704.943.6025


 Tom Porcelli—704.618.0023

February 5th (8:00 am—12:00 pm)

 John Bobbitt—704.943.6026

February 6th (8:00 am—12:00 pm)

As a reminder, the EMT FISDAP test is mandatory for all EMTs (with the exception of those who took their last



FISDAP test after August 1 , 2012).

February 5th (1:00 pm—5:00 pm) February 6th (1:00 pm—5:00 pm) PALS CLASSES February 5th (6:00 pm—10:00 pm) February 6th (6:00 pm—10:00 pm) 3

Medic Family Night Medic is excited to announce the second 2013 Medic Night at the Charlotte Bobcats/ Time Warner Cable Arena. The next Medic Family Fun Night will take place on

Friday, February 22nd as the Bobcats take on the Chicago Bulls. Children of Medic employees will be able to participate in the pre-game festivities through advanced registration and everyone will receive Lower Level Seating. Employees who are interested in attending Medic Night can sign up for tickets by contacting Nikkie Perry at Please be sure to read the important Medic Night event details below: 

Medic Night is only limited to Medic employees and their immediate family members (significant others and children)


There is a maximum limit of SIX tickets per family


The ticket cost is $8 per person or a maximum cost of $48 per family; food vouchers will be included


Payment must be in the form of a check made payable to Medic OR cash by MONDAY, FEBRUARY 18TH. No payroll deductions.


Children between the ages of 5—13 are eligible to participate in pre-game, on-court activities (up to 40 kids total)


Please be sure to register your child/children by name and age with Nikkie Perry when purchasing tickets if you want them to participate in the pre-game activities


ALL attendee names must be provided as part of your registration


Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game activities along with tickets/food vouchers


Kids must have their wristbands on to participate in the pre-game activities


Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm

If you have any questions about the February 22nd Medic Night, please contact Nikkie Perry at Details for Picking Up Bobcats Game Ticket(s) 

Payment must be received in full by the payment deadline of Monday, February 18th


Game tickets (wristbands & waiver forms, if applicable) will be available for pickup at the PR office between the hours of 8:00 am—5:00 pm February 19th, 20th, 21st & 22nd


If you are unavailable to pick up your tickets during the above times, please be sure to make alternate arrangements by contacting Nikkie Perry via e-mail at before the week of February 18th 4

Need Money for School? Looking for a way to pay for school? Not sure how or where to go? The NC Association of Rescue and EMS offers three types of financial assistance for its members in the pursuit of continuing education. The financial assistance offered does not specify nor require a specific area of study. Types of Available Financial Assistance

Important Dates


Type 1 – A total of 35 scholarships in the amount of $4,000 are awarded each year to NC Association of Rescue and EMS members.


Type 2 - A total of 35 scholarships in the amount of $2,000 are awarded each year

2013 scholarship applications posted to

to NC Association of Rescue and EMS members.

March 30th:

Type 3 - A total of 20 scholarships are awarded (10 scholarships in the amount of $4,000 and 10 scholarships in the amount of $2,000) specifically for eligible rescue squads and

Scholarship application deadline


EMS services members.

January 1st:

May 15th: Scholarship recipients announced

General Eligibility Requirements   

Each eligible member or child of member can ONLY apply for ONE scholarship per year. Multiple applications will not be accepted. All scholarship applications must be submitted online at including the applicant’s current e-mail address. To access the complete list of scholarship eligibility requirements, please visit

Don’t Leave FREE Money on the Table! 

Did you know the annual Rotary Public Safety Scholarship only receives one to two Medic applications per year?!

Apply for this year’s Rotary Public Safety Scholarship Fund and help ease the cost of higher education for your child(ren). The Rotary Public Safety Scholarship Fund provides scholarships of up to $1,500 to undergraduate students who are children of Charlotte area public safety personnel. Scholarship awards will be made based on academic merit, financial need and community service. To be considered for a scholarship, applicants must submit the minimum eligibility requirements below and submit their application and supporting documents no later than Friday, March 1st. Minimum Eligibility Requirements 1. Mother and/or father are full-time employees of the Charlotte Fire Department, Charlotte-Mecklenburg Police Department (CMPD), Mecklenburg County Sheriff’s Office or Medic, with a minimum of one year of service. 2. Are high school seniors intending to enter a two-year or four-year degree program. 3. Have a minimum 2.5 cumulative grade point average (on a 4.0 scale). 4. Demonstrate financial need. For more information on the Rotary Public Safety Scholarship Fund or to download the official application form, please visit Please mail your completed application to: Foundation For The Carolinas 217 South Tryon Street, Charlotte, NC 28202 5

Importing Data into SIREN

Employee Break Room Construction As an update to last Monday’s communication, the Employee Break Room construction project is continuing to run smoothly with no major setbacks.

Effective Immediately: All Field Personnel: When importing monitor data into SIREN. Please select exclude “Audio and QPCR data” on monitor prior to sending to SIREN. All vital sign data and ECG strips will still

Construction crews will start the process of installing new cabinets, tile and paint beginning early next week. We ask for your continued patience as the microwaves and coffee

be imported. QPCR data is a large file that slows the transfer process down. This data will be captured at the end of your shift when you download all data from the monitor.

service will be removed from the Employee Break Room and relocated to the Lounge Area adjacent to the Fitness Center on Tuesday, February 5th. Microwaves and

This can be found on the monitor while sending the ECG to the tablet by the following steps, proceed as if you were sending an ECG to the tablet then choose:

coffee service will then be returned back to the Employee Break Room on Thursday, February 7th (notwithstanding any unforeseen delays in the construction process).

Other  Data management  Choose event  Send *Exclude Audio and QPCR data when sending event* 

Thank you again for your patience and cooperation as we move forward with the Employee Break Room renovations. Please be on the lookout for future communications updating you on the construction process and the grand re-opening of our new and improved Employee Break Room!

After Importing and attaching a Patient’s ECG – DO NOT CHOOSE THE SELECT ALL BUTTON, only choose the appropriate ECGs/Wave forms needed to be attached. Please contact Steve Vandeventer at ext. 6140 or Ute Dorflinger at ext. 6158 if you have questions.

Event DVDs Available

Community Demo Training

The PR department has several DVD copies of the 2012 Service Awards

Do you enjoy educating the community about Medic & the field of EMS? Attend Community Demo training! Learn the strategy behind demos & have your name added to the new Demo

available for pickup.

Crew list. Field & CMED crew members are invited to attend a 30-minute

Simply E-MAIL your request for the 2012 Service Awards and indicate which night

Demo training at 3:00 pm on Tuesday, February 12th or Wednesday,

(December 4th or December 5th) you would like a copy of to

February 13th. Contact Community Engagement Coordinator Katie

DVDs will be distributed on a first come, first serve basis.

Rutland at to register! 6

February Corporate Compliance Required Employee Attendance Daniel Baffaro, David Barbato, Thomas Brake, Amber Brock, Renee Canup, Scottie Carriker, Michelle Correll, Patrick Crane, Katie Currin, Veronica Davis, Michael Dudkowski, John Fisher, Jeffrey Franz, David Garber, Timothy Garwood, Tracy Gaskins, Ralph Giuliano, Michael Grisanti, Kathy Houston, Christy Iyoob, Pamela Jackson, Kristen Johnson, Shawn Kerley, Scott King, Matthew Lewis, Michael Macho, Thomas Neugebauer, Jamal Peay, Jeff Perkel, Kim Phillips, Michael Rider, Jose Rivera, Tina Robedee, Toby Robinson, Benjamin Shaw, Karen Sherard, Heather Smith, Stacen Smith, Benjamin Specht, Trevor Taylor, Barry Thorton, Corinne Walser, Allison Ward, Alfred Wilson, and Jonathan Wise. **Please Note: If your Annual Performance Review was in January and you did not attend a January class you must contact Amy Johnson and attend a February class.** Information Updates: 

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.


Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions.


Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at for directions. 7

February 2013 Sun






Sat 1B


Corporate Compliance 1000—1300




2013 Stars of Life Submission Deadline



Corporate Compliance



EMT FISDAP Signup Deadline


10 A

11 B

12 B

13 A

Corporate Compliance

Community Demo Training

Community Demo Training




17 B

18 A

19 A

20 B

14 A

15 B

16 B

21 B

22 A

23 A

Corporate Compliance 1400—1700

24 A

25 B

26 B

27 A

Medic Night Time Warner Cable Arena

28 A

Corporate Compliance 1600—1900


2013 Training Schedule

Training Medic Events

February Corporate Compliance Trainings

February InService Sessions 


Saturday, February 2nd 1000—1300

Recertification Testing


Wednesday, February 6th 0800—1100



Mecklenburg EMS Agency

Monday, February 11th 1300—1600

4525 Statesville Road


Charlotte, NC 28269

Thursday, February 21st 1400—1700

Tel: 704-943-6000


Fax: 704-943-6001

Tuesday, February 26th 1600—1900

Visit Us on the Web!


Medic Dispatch - February 4th, 2013  
Medic Dispatch - February 4th, 2013  

Medic Employee Newsletter