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The MEDIC Dispatch News From The Front Line January 17, 2012

Medic Family Fun Night!

Mecklenburg EMS It’s that time again!

Agency

Medic is excited to announce the first of two 2012 Medic Nights at the Charlotte Bobcats/Time Warner Cable Arena. The next Medic Family Fun Night will take place on Saturday, February 11th as the Bobcats take on the Los

Dates to Remember: January 16th MLK Holiday Medic Offices Closed January 17th Compliance Testing

Angeles Clippers. Children of Medic employees will be able to participate in the pre-game festivities through advanced registration and everyone will receive Lower Level Seating.

0700—1600 January InService

Employees who are interested in attending Medic Night can sign up for tickets by contacting Nikkie Perry at nikkiep@medic911.com.

1800—2200 January 19th

Please be sure to read the important Medic Night event details below:

January InService 1800—2200



Medic Night is only limited to Medic employees and their immediate family members (significant others and children)



There is a maximum limit of SIX tickets per family

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The ticket cost is $8 per person or a maximum cost of $24 per family; food vouchers will be included

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Payment must be in the form of a check made payable to Medic OR cash by WEDNESDAY, FEBRUARY 1ST. No payroll deductions.



Children between the ages of 5—13 are eligible to participate in pre-game, on-court

th

January 20

January InService 0800—1200

This Week: Airport Coverage Update

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Code Rupture

3

AHA Classes at CPCC

4

January InService Dates

5

How to Check Your Timecard

6

Restricted Access: IT Department

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Training Schedule

8

Medic Calendar

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activities (up to 40 kids total) 

Please be sure to register your child/children by name and age with Nikkie Perry when purchasing tickets if you want them to participate in the pre-game activities



ALL attendee names must be provided as part of your registration



Wristbands will be provided to Medic employees for all children who are registered to participate in the pre-game activities along with tickets/food vouchers



Kids must have their wristbands on to participate in the pre-game activities



Everyone involved in pre-game activities must arrive at the Time Warner Cable Arena no later than 6:00 pm

If you have any questions about the February 11th Medic Night, please contact Nikkie Perry at nikkiep@medic911.com. 1


Airport Coverage Update On January 1st we began delivery of EMS coverage in the Charlotte airport terminal. Here are the details: Two crews will work at the airport each day. The first crew will be identified as MEDIC 721 and will work 06:00 – 18:00; the second crew will be MEDIC 722 and will work 10:00 – 22:00. Airport Police will continue to provide EMS coverage from 22:00 – 06:00 or anytime our units are unavailable to respond to an incident. All operations for EMS at the airport will be conducted on channel MEC-OPS-13. All units coming to the airport to transport a patient will be assigned to this channel when 721 and/or 722 are on duty. Airport Operations will monitor this channel and will be identified as “Airport Control” or “Airport Operations”. While MEDIC crews are on duty all incidents at the airport terminal area will be dispatched as 5501 Josh Birmingham Parkway. Units coming to transport will need to ensure they understand where they are responding. The 4416 Rental Car Road address will not be utilized when a transport unit is needed to respond onto the ramp under escort from Airport Operations. When transport units respond to the upper level, airport crews will normally move the patient out to the public area and meet the transport unit just inside the A, B, C, or D doors. A “stretcher swap” can occur. Unless requested by an airport unit, transport units will only be dispatched as part of the initial call assignment for Delta and Echo level responses. Units will be requested to stage at 4200 Rental Car Road across from the exit for the cell phone lot (a vacant rental car lot). The airport unit or CMED will advise the ambulance when and where to meet for patient transfer. Please contact Supervisor of Emergency Preparedness & Special Operations, Michael Stanford at ext. 6230 or via e-mail at michaels@medic911.com if you have any questions about the latest Airport Coverage Update.

Remaining 2012 Medic Holidays Good Friday

Friday

April 6

Memorial Day

Monday

May 28

Independence Day

Wednesday

July 4

Labor Day

Monday

September 3

Thanksgiving + Day After

Thursday & Friday

November 22

Christmas Holiday + One Day

Monday & Tuesday

December 24 December 25

November 23

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Code Rupture In the coming months, CMC will be instituting a new algorithm called “Code Rupture.” This algorithm pertains to patients Medic may transfer from outlying facilities that are experiencing a leaking or ruptured aortic aneurysm (AAA). The changes for us involves the disposition of these patients on arrival at CMC. The procedure is as follows: 1. Crew will be notified at sending facility of “Code Rupture”. 2. Patient will be managed as needed by the attending crew. 3. On early encode to CMC, please make them aware as to the patient’s hemodynamic status.

 If the patient is hemodynamically stable (BP > 80) the patient will be delivered to the ED as usual.

 If the patient is hypotensive (BP <80 for >10 mins.), you will be escorted to the OR by security or someone from the ED. 4. Manage the airway via BVM/OPA only. DO NOT place ANY other airway adjunct. 5. If the patient arrests in transit then “Code Rupture” is cancelled and the patient is treated per Signal 9 protocol.

December Call Volume Medic continued to experience tremendous call volume as we closed out the final month of 2011! A total of 8,864 calls were received by our Telecommunicators. Below are the top 10 call categories logged by CMED during the month of December:          

Unconsciousness/Fainting — 765 Traffic Accident — 764 Breathing Problems — 717 Sick Person — 714 Chest Pain — 660 Falls/Back Injury (Traumatic) — 526 Abdominal Pain — 335 Convulsion/Seizure — 302 Unknown Problem — 296 Assault — 248

The Medic Dispatch would like to thank all of our talented EMTs, Paramedics and Telecommunicators for continuing to provide excellent patient care. A special thank you also goes to all support staff who make sure our teams are prepared with the tools and resources needed to do their jobs everyday. To view all of the December stats, please visit www.medic911.com/response_data. 3


AHA Classes at CPCC Medical Services has been working very hard with CPCC to iron out some of the hiccups when attempting to register for AHA classes. Listed below are the January classes now open for registration. Please be sure to call 704.330.4223 to register based on your schedule availability. The February classes (February 7th and 8th) are still being offered. Unfortunately, registration has not yet opened for these classes (which will be held). Please be on the lookout for further communications notifying employees when the February classes will be open for registration. Please contact Sam Barnes at samb@medic911.com if you have any questions about the January and/or February AHA classes at CPCC.

CPR CLASSES  Jan 21st (8:00 am to 12:00 pm)

 Jan 30th (1:00 pm to 5:00 pm)  Jan 31st (1:00 pm to 5:00 pm) ACLS CLASSES  Jan 21st (1:00 pm to 5:00 pm)  Jan 30th (8:00 am to 12:00 pm)  Jan 31st (5:00 pm to 9:00 pm) PALS CLASSES  Jan 21st (5:00 pm to 9:00 pm)  Jan 30th (5:00 pm to 9:00 pm)  Jan 31st (8:00 am to 12:00 pm)

Course #: EMT 7402 01 Course #: EMT 7402 02 Course #: EMT 7042 03 Course #: EMT 7207 01 Course #: EMT 7207 02 Course #: EMT 7207 03 Course #: EMT 7208 01 Course #: EMT 7208 02 Course #: EMT 7208 03

Medic’s Inclement Weather Policy The months of December—February often bring some of most inclement weather conditions to our area. As we continue operations through the cold weather, please be mindful of Medic’s Inclement Weather Policy below: Policy The nature of Medic’s role and service to the community mandates continuous operational ability. Employees who work in functions essential to the 24-hour operations of Medic, or in functions determined essential by their department director, must maintain their regular work hours during inclement weather. For other employees, Medic will observe Mecklenburg County’s operating hours during severe weather. Procedure During periods of inclement weather, all non-essential employees shall access the official information by calling Mecklenburg County’s Employee News Now phone line at 704.336.3636 or by monitoring broadcast media. It is the employee’s responsibility to call and confirm anytime there is a question regarding changes to the Agency’s operating hours during severe or inclement weather. In times of emergencies or declared disasters, the Agency may require non-operations personnel to report to work, in support of the emergency services we provide, even when other local government offices are closed. To access the complete version of Medic’s Inclement Weather Policy, please visit www.medic911.com/extranet/inclementweather. 4


Medication Reference Cards

January InService Dates

Medical Services has now completed a reference card for each medication we carry. Each employee is strongly encourage to review the new reference cards prior to the start of January InService.

Please be advised of the dates and times for the January sessions of Medic InService below. Be sure to register for ONE of the January sessions. Sign-up sheets are located in the Bay Area near the door to Scheduling.

The new reference cards can be found in PDF format on the Extranet located directly underneath Patient Care Protocols. If you are have any questions or are unable to view/download the reference cards, please contact Trevor

All employees must be in uniform. Each Medic InService session will be held in the Medic Auditorium. Please contact a member of the Medical Services department if you have any questions.

Taylor at ext. 6025 or via e-mail at trevort@medic911.com. As a reminder, both the reference cards and protocols may be accessed as followed:

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January 17th

1800—2200

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January 19th

1200—1600

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January 20th

0800—1200

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January 23rd

0800—1200

 Log into “My Medic” from the medic911.com home

page.  Click the Training and Education tab at the top of the page  Click on Professional License Requirements on the left side of the page.  Scroll to the bottom of the page to find each document.

1800—2200 

January 25th

1800—2200

Siren Tablet Log-In Notice In order for our patient transports to be billed properly, it is imperative that all crew members listed on a patient care report have the correct certification level listed. We are currently refining the process to capture and update certification levels within Siren when upgrades (EMT to Paramedic) occur. Medical Services is aware that a number of employees have certification levels that are incorrect when you initially log in (these should be corrected, very soon). While a process is being developed to ensure that upgrades are captured and updated in Siren, we are asking that all employees ensure that your certification level is correctly listed when you log in. If it is not correct, you can change it during the log in process. This will have to be done every time you log in until the crew level is changed on your Siren account. If you are listed with the wrong certification when you initially log in to Siren, please send an e-mail to brians@medic911.com and changes will be made to your account to reflect correct the default level. As always, if you have any other questions regarding Siren, please feel free to contact Brian at ext. 6142or via e-mail at brians@medic911.com. 5


Payroll or Timecard Questions

How to Check Your Timecard Medic employees have the ability to access and review their timecard for any possible errors before payroll is processed. Here are two ways employees can check their timecard:

In the Crew Lounge  Click on the Kronos desktop

icon  Log into Kronos with your Medic user name  and password  In the My Information tab, select My Timecard

The Scheduling department is happy to answer your payroll and/or timecard-related questions. Employees are encouraged to send their payroll/timecard questions or correction requests to scheduling@medic911.com. Please be sure to include both the date(s) and the number of hours in question.

From the Medic Homepage    

Click on My Medic Log into the Extranet with your Medic username and password Select Kronos and log in using your Medic username and password  In the My Information tab, select My Timecard

**REMINDER: Medic employees are required to complete a yellow form in the event of a missed punch. Field employees must clock in and out for your shift.**

Medic Annual Compliance Training

2012 Medic Fitness Challenge Coming in February:

One-day a week training sessions, dedicated to Annual Compliance Training, have begun this month. The training will consist of OSHA, Corporate Compliance, HIPAA, etc. Field crews will attend the full 8-hours of training, while

Medic’s Wellness Committee wants to help you make this the year to lose weight, get in shape and live a healthy lifestyle. Employees have the chance to achieve their fitness goals and WIN CASH.

Admin employees will attend the second half of the class. Anyone who has an ARD in that month is required to attend ONE of the training sessions during that month.

Space in the new program will be limited. Look for details in upcoming issues of the Medic Dispatch and around Post 100 & the new annex building.

Annual Reviews will be affected if Annual Compliance Training is not attended in the month of your review. Below are the dates/times of the January sessions that will be in the Admin Conference Room:

Jan 17th 0700-1600

• Jan 25th 1000-1900

Employees scheduled for January attendance are: Michael Baxley, Missy Caldwell, Todd Childers, Jason Crump, Mariann Earwood, Reza Jarrahizdeh, Shawn Kersey, Ryan Lowe, Amanda Mackey, Steve McAuley, Nikkie Perry, Kenny Phillips, Tom Porcelli, Adamo Riascos, Bryan Runyan, Chris Simmons, Jamie Stanford, John Stroup, Cliff Tavares, Brian Thomas and William Walton. 6


Restricted Access: IT Department

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January 2012 Sun

Mon

Tue

1A

2B

Wed 3B

Thu 4A

New Year’s Day

Compliance Training

Holiday

0700—1600

Fri

Sat

5A

6B

7B

12 B

13 A

14 A

20 B

21 B

Medic Offices Closed

8B

9A

10 A Scope of Practice Testing

11 B

1300—1700

Scope of Practice Testing

Scope of Practice Testing

Compliance Training

0900—1500

0900—1500

1000—1900

15 A

16 B

17 B

18 A

19 A

January InService

MLK Holiday

1800—2200

January InService

January InService

Medic Offices Closed

Compliance Training

1200—1600

0800—1200

0700—1600

22 B

23 A

24 A

26 B

27 A

January InService

January InService

1800—2200

0800—1200

Compliance Training

1800—2200

29 A

25 B

1000—1900

30 B

31 B

In-Service

2012 Training Schedule

Training

PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Medic Events Holidays Recertification Testing

MEDIC Mecklenburg EMS Agency

Important Notes about 2012 AHA Refresher Classes at CPCC 

To register, call CPCC at 704.330.4223

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All classes will be held at CPCC’s CENTRAL CAMPUS in the BELK Building.

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Actual classroom number will be given at time of preregistration

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A minimum of 10 students is required for each class.

4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com

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FISDAP Test Results will be forthcoming.

28 A


Medic Dispatch - January 17, 2012