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Rewards Training Recruitment Consultancy Limited Autumn/Winter Product Brochure

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CEO Introduction The ethos of Rewards


The Academy Find out about our Apprenticeship Academy, Recruitment programme and more!


Work Based Learning Adult Apprenticeships and Adult Skills training options


Business Skills for Life Let us help your employees to maximise their literacy, numeracy, IT and language skills

 You are our business. We understand you are unique therefore it is important for us to listen closely to your needs and to deliver training solutions to enable you to meet the demands of modern business.


Commercial and Bespoke training A wide range of Management and Bespoke training courses, available on or off site.

Our strength is our staff who are strongly committed to the vision of delivering quality training experiences to our customers. Keen listening skills enable us to be innovative, dynamic and flexible in our approach.

Many of our training courses and qualifications are wholly or partially government-funded. Please call to discuss individual circumstances.

Since 1989 within the people development sector we have touched the lives of many and passionately believe that through training people become confident to embrace change and businesses succeed.

What are those black & white boxes at the bottom of the pages?

Together, let us help you to succeed.

Our clients are busy people. We have included these handy “QR codes” at the bottom of each page. If you have a QR reader App on your mobile (these are widely available and free) then scan the picture with your Smartphone and your mobile’s browser will be re-directed to the most relevant page on the Rewards website.

Marion Ward, Chief Executive Officer

No searching. Simple, easy and quick.

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The Academy Rewards Apprenticeship Academy The purpose of the Rewards Apprenticeship Academy is to train and guide apprentices through their new journey into the workplace. The Academy is designed with junior employees in mind (although any employee, of any age, can be an apprentice as long as they work 30+ hours per week and are below degreelevel qualified) in order to provide the knowledge and skills necessary to flourish within a Business Administration or Customer Service setting. The Academy benefits the employer by providing the perfect combination of industry training and best practice, whilst the apprentice benefits from up-front training leading to an apprenticeship qualification and builds confidence and skills with their employer throughout the process. Apprentices attend the Academy for 2 days per week, for the initial 8 weeks of employment before they are fully integrated into the workplace. In addition, each apprentice is allocated a personal trainer who will visit the apprentice in their workplace every 2 to 4 weeks once they have graduated from the Academy and are working full-time. Full funding is available to those aged 16-18 and as the Academy is a rolling programme it can welcome new apprentices at any time during the year!

Apprenticeship Recruitment If you are interested in taking on a new apprentice but do not have the time to undergo the full recruitment process yourself then why not try our free service? Rewards will screen and short-list potential applicants, based upon your specifications, and then invite you to interview selected applicants. We will assist with coordinating interviews and once you have selected a suitable apprentice we will train the individual through our Academy programme; aiding a smooth transition into your company. Here’s what a recent employer had to say about our Academy and recruitment service:

ď ˝ ...I recently recruited an apprentice, with the help of the Rewards Academy programme. I have no regrets as she has exceeded all my expectations and I see a long-term future for her within our company... ...I was delighted that Rewards selected an apprentice that fits perfectly within our organisation and provide her with quality training. I would have no hesitation in using Rewards to recruit and train further apprentices in the futureď ž. Mike Oliver, Principal, Mike Oliver Associates

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Phoenix Cafe - Wealden Skills Centre Rewards has entered into an exciting new venture working with the Wealden Skills Centre. Rewards has re-opened the well-equipped catering facility now re-named “The Phoenix Café”. The professional cafe facility will serve the catering needs of both staff and students at the Skills Centre and will re-engage with the local and wider business community and residents. As a training company, Rewards is also taking the opportunity to train Hospitality apprentices within the facility, under the encouragement and guidance of an experienced Head Chef. Rewards Managing Director, Andrew Ayres comments: “I am delighted to be working with the Wealden Skills Centre. There is such a natural synergy between the high quality Hospitality Apprenticeship programmes that Rewards offer and the potential to train apprentices within an operating cafe. The chance to give the local business and student community back their lost cafe was just too good to miss. The new lease of life the cafe now has really is a Phoenix from the ashes!”

The Phoenix Cafe Wealden Skills Centre Birch House, Brambleside Bellbrook Business Park Uckfield, TN22 1QQ OPEN TO THE PUBLIC Monday - Friday 7.30 to 14.00

Work Based Learning Qualifications Apprenticeships and NVQs are vocational qualifications completed by employees in the workplace, designed to raise the competency and performance of employees within their job role. There are 5 elements that make up an Apprenticeship: An NVQ is the major component, which involves building up a portfolio of evidence of tasks completed in the workplace; a Technical Certificate which provides Industryspecific knowledge to support the NVQ; Key Skills which cover essential workplace skills in Communication, Application of Number and for some Apprenticeships, Information Technology; Employment Rights and Responsibilities which helps new employees to understand their chosen employment sector and complete their induction; and lastly Personal Thinking and Learning Skills (PLTS) covering Creative thinking, Independent enquiry, Reflective Learning, Team working, Self-Management, and effective Participation. Rewards offers a wide range of vocational qualifications, available at both Level 2 Certificate, Level 3 Diploma and level 4 and 5 management qualifications within a number of industry sectors. Our key Apprenticeships and NVQ s are available in the following areas: Customer Service Business Administration Hairdressing/Barbering Health and Social Care Childcare ITQ

Hospitality and Catering Team Leading Management Warehousing Contact Centre Road Passenger Vehicle Driving

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What are the benefits to my business? Work Based qualifications ensure that your employees have the practical skills and qualifications your business needs now and for the future. The qualifications are split into units allowing you to pick and choose how to specifically tailor the qualification to meet both your business requirements and the employees specific areas of development. Further benefits include: Allows you to harness new talent and up-skill existing employees Employees are developed in the skills relevant to your business, allowing you to address any skills gaps Fully funded for eligible learners (aged 16-18) and subsidised for eligible learners aged 19+ Leads to more motivated, satisfied workforce with lower staff turnover (according to Populus research) Work based qualification – employees learn whilst working, causing minimal disruption Greater productivity, performance and competitiveness Ensures your employees are up-to-date with the latest technology & best practice Qualifications are benchmarked against national performance standards, ensuring quality and results Our experienced team will carry out a free training needs analysis and work with you to identify the most appropriate training solution for your individual employees. Rewards will work with your business to maximise the funding available through government approved schemes. What our employers say: “I have worked with Christine Skinner [Rewards Trainer] on quite a few occasions. Firstly on an NVQ in Management for myself and then further training for my team. I love her training style; she definitely changes her style to suit the student. ...Her experiences have led her to be full of knowledge and understanding of situations within the work place and how you as a student can deal with them. Everyone in my team that has worked with Christine has enjoyed their time together and I am pleased to say a 100% pass rate...� Cale Sinfield, Customer Services & Marketing Manager, Plastica Ltd) "We have been working with Linda Powell [Rewards Director of Work Based Learning] for a number of years. The training and support that they offer is second to none. The people undertaking learning have been fully supported throughout by experienced tutors who have worked at times and at a pace to suit the individual and the business. I have no hesitation in recommending Linda and her team. Paul Coley, Group Personnel and Development Manager, Elite Hotels.

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Business Skills for Life What are the benefits? Employers and individuals who attend the Business Skills for Life courses can expect to benefit from increased confidence and self-esteem to take on new roles at work and at home. Gaining new skills, recognised qualifications, improved communication skills, all leading to better customer relations and fewer complaints.

Literacy (Typically 2 hours per week for a 12 week programme.

Duration and content can be tailored.)

This free course will concentrate on skills used within the workplace, giving individuals the skills they need in order to be able to communicate effectively and efficiently at work. Course content includes: Formal/informal email and letter writing: Concentrating on structure, content, grammar, punctuation and spelling. Presentations: Giving individuals the confidence and skills to be able to deliver an effective and efficient presentation. Meetings and Appraisals: Giving individuals the skills to enhance communication, to both external and internal customers. Complaints: Looking at phrases and suitable communication to use for effective conflict resolution. Language and Vocabulary: Using formal and informal language appropriate to purpose and audience.

Numeracy (Typically 2 hours per week for a 12 week programme. Duration and content can be tailored). This free course will give individuals the skills and confidence to be able to function successfully at work and in everyday life. Course content includes: Whole Numbers: Being confident with multiplication, division, subtraction and addition, using both mental and written methods. Fractions, Decimals and Percentages: Solving problems and converting between whole numbers, fractions, decimals and percentages. Handling Data: Being confident with extracting and interpreting information from charts and graphs. Calculating formulas such as averages and medians of given data.

ESOL in the workplace (Typically 2 hours per week for a 6 week programme). Duration and content will vary depending on your business requirements . Many people also attend to improve and further develop their English vocabulary. A 6 week course could include: Introductions, work routines/vocabulary, communication with employers, colleagues and customers, telephone skills, handling complaints and Health and Safety.

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Commercial and Bespoke Training Commercial and Bespoke Rewards has been a leading provider of corporate training solutions to businesses since 1989. We boast an impressive portfolio of high profile clients and pride ourselves on the partnerships built up with both small and large businesses throughout the UK. We can offer training both on-site and off-site according to your requirements and can advise on possible external funding and training grants available to your business. Our most popular courses are listed below however if there is something bespoke or specific to you not listed, please contact us for further details. Institute of Leadership and Management (ILM)

•Communication Skills

Time Management

•Assertiveness Skills

Business Literacy, Numeracy and ESOL

•Handling Difficult Customers

•Report Writing

•Negotiation Skills

ICT skills (ECDL levels 1,2 and Advanced)

•Presentation Skills and Public Speaking

•Customer Service Excellence

•Stress Management

•Telephone Techniques

Motivation, Delegation and Empowerment

•Effective minute taking •Leadership Skills •HR in a Day

Licences and certifications As with our commercial training options, our range of licences and certifications is constantly expanding. We are able to offer the following Awards and plan to add several new Awards in 2012. Health and Safety in the Workplace level 2 and level 4 Award Level 2 Award in Health and Safety in the workplace (CIEH or HABC) Level 3 Award in Supervising Health and Safety in the Workplace Level 2, 3 and 4 Award in Food Safety in Catering (CIEH or HABC) Level 1 and 2 Award in Emergency First Aid at Work (HABC) Level 2 Award for Personal Licence Holders (BIIAB or HABC) (licence itself requires additional fee) Level 1 Award in responsible Alcohol retail (BIIAB) Level 2 Award in Door Supervision (BIIAB) The Level 2 National Certificate for Licensees (Drugs Awareness)

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Haywards Heath (Head Office) 01444 413745 | Victoria Gate, 119-127 South Road, Haywards Heath, West Sussex, RH16 4LR

Additional offices in Sussex and Scotland.

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