Oliver Jaques Sales Guide

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sales guide

welcome Here at Oliver Jaques we have an ethos of hard-work, honesty, and transparency. As strong advocates for regulation in our business we take pride in our membership of Propertymark, ensuring you complete confidence of the highest levels of professionalism. Our close-knit family environment enables us to be more approachable and flexible when dealing with our clients, putting your long term best interests at the forefront of everything we do. Most of our team have been with us for over a decade, meaning we can provide you with an unrivalled knowledge of market conditions, property values, and events in the local community.


Nicola Heard MARLA Director

“We are proud to be able to offer a unique selling experience with a strong emphasis on customer service and high quality marketing.”




what people say about us Oliver Jaques


4.9/5 310 reviews 97% recommended

“I have always found the team at Oliver Jaques to offer excellent customer service. Their knowledge of the market is excellent. I would certainly recommend them.” “If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough.” 4|5

“I strongly recommend Oliver Jaques for renting and letting property. It’s been a long time since i have been this impressed with a company.”


some of the names behind our continued success “Your property is our priority.” We boast in our opinion one of the most experienced and knowledgeable teams in London and our people all have the ethos of being passionate about property and people.


Nicola Heard MARLA | Director Joined Oliver Jaques in 1993

Michael Petherbridge MNAEA | Area Manager Joined Oliver Jaques in 2001

Stephen Banks MARLA | Lettings Manager Joined Oliver Jaques 2013

Paul Gibbens MNAEA | Sales Manager Joined Oliver Jaques 2010

Gina Begbie | Senior Property Manager Joined Oliver Jaques 2007

Erika Janosova MARLA | Property Manager Joined Oliver Jaques 2015


the key to our success Our results have and will continue to speak for themselves. We don’t need the network of multiple offices, the flashy radio ads or the glass covered head office to convince people of what we do, because we have something better than that: the proven ability to sell your home. Our Sales Manager has been at Oliver Jaques for over a decade, Our Area manager for almost two. We have learnt over the years, the most effective ways to get the best results for our clients, and it works, more than half our business is made up of returning clients or recommendations.


Unlike larger corporate companies, we don’t have Operating Instructions or Best Practice Guides that we rigidly require our staff to stick to. We don’t expect someone fresh out of school to be able to sell a home just because they have a driving license. In a nutshell, we couldn’t employ just anyone that walks through the door and expect them to learn what we do by reading a manual. We carefully select our sales team all of whom have a desire, hunger and most of all the knowledge, experience and ability to get you the results you expect and deserve.


professional property marketing We appreciate it’s not all about us. However, the budget we save by not advertising ourselves can be spent on marketing your home. We can produce MORE marketing material for your property as well as the obligatory professional photography, the glossy brochures and the RICS approved floorplans, we use innovative 3D property technology which allows prospective buyers to immerse themselves with a virtual walk through of each of our properties 24 hours a day, 7 days a week, whilst in the comfort of their home, work or wherever they may be. And we are also available LONGER to answer any queries you may have from 8am to 10pm, Monday to Saturday via our online ‘Live Chat’ function on our website, or our WhatsApp Business number.

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98.1% of asking

price achieved (1st Jan 2020 – 31st Dec 2020)

What is the correct price for your property? Understandably, we get asked this a lot!

local competition on the market and recent press headlines.

The truth is, there is no scientific answer to the question.

The natural instinct of a homebuyer is to pick the ‘lowhanging fruit’ and push the market down (and without us at the helm, they often do). Our natural instinct is to make them realize the value in your home and push the market up.

You can look at past selling prices and market trends, but in reality, if you don’t have your ear to the ground and intimate knowledge of the immediate vicinity surrounding your home, the opinions will differ wildly. The value of your home can vary slightly month-to-month or season-to-season and can depend on factors as simple as

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We’ll give you an aspirational figure and a “buy it now” figure and even tell you if we think there’s a better time of year to sell your property than the present.


360 Property Tours We continue to invest in the latest technology, helping bring your property to the forefront of property searches. To add to the client experience, we now offer 360 degree property tours, meaning our clients can take a fully interactive 3D walkthrough on any device, at any time.

Social Media Presence Fast becoming one of the most prominent aspects of property searches, social media has a vital role to play. All our properties are promoted on Facebook, Twitter, Instagram and YouTube which are updated daily, reaching thousands of potential house hunters.

Prominent LED Window Displays We have spent a lot of time carefully designing our window cards so that your property is displayed to its full potential. Because our offices are in prominent positions, we take our presentation seriously. Come and take a look at our LED displays at your local Oliver Jaques, and ask about our larger featured displays on office front screens.

020 8460 8460 | info@chancerymortgage.co.uk

Oliver Jaques would like to introduce you to Chancery Mortgage Services Ltd who have been providing mortgage and protection advice for Oliver Jaques customers since 2012.

Andrew has been a director of the company since it was formed in July 2001 and has been in financial services since 1991. Andrew is a qualified mortgage and protection adviser.

What people have to say about them...

Lyndsey has been with Chancery since March 2009. She has a pivotal role within the company as the person who will liaise with all parties to ensure a smooth transition for clients receiving their keys for their new home.

“We are so pleased with the service, Luke and the whole Chancery Mortgage Services team supported us right the way through to completion with precise and fast communication, we would recommend Chancery Mortgage Services to anybody and we look forward to take advantage of their services again in the future. A big thank you!” “I can’t speak more highly of the service we received whilst buying our first house. Steven and Lyndsey from Chancery Mortgage did an incredible job. They answered all our questions /concerns to satisfaction and always kept us updated with progress. A very big Thank you!” A little bit about their team... Steven has been a director of the company since December 2003 and has been in financial services since 1989. Steven is a qualified mortgage, protection, equity release, and lifetime mortgage adviser.

Keith is the newest member of their team having joined us in February 2019. He began his career in Financial Services in 1983. He is a qualified Mortgage and Protection Adviser. Luke has been in the industry as a mortgage and protection adviser since November 2005, originally working for a high street bank. He is a qualified Mortgage and Protection Adviser. Chancery are independent of any mortgage and insurance companies whose services they recommend. Their extensive research enables them to offer the most suitable mortgage product whether you are a first time buyer, home mover, buying through help to buy or looking to purchase a property as an investment through a buy to let mortgage.


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Delivering on our promise since 1986.

South East London Sales: 020 7231 5050 (Option 1) Lettings: 020 7231 5050 (Option 2) Email: southeast@o-j.co.uk 229-231 Lower Road, London SE16 2LW

East London Sales: 020 8980 0999 (Option 1) Lettings: 020 8980 0999 (Option 2) Email: east@o-j.co.uk Unit A Arlington Buildings, 60 Fairfield Road Bow Quarter, London E3 2UB

Out Of Office Sales & Lettings 07718 425 065

Property Management Daytime hours: 020 7237 7967 Emergency out of office: 07432 128 389