August 2024 Project Update
Countdown to go live Days until Go-Live
*Based on November 9, 2024 go-live date
Timeline - Journey to Go-Live
July
July 11 GLRA 120
Digital Dive-Ins
July 1-14 Issue Resolution
JULY 17 TRAIN Gateway
July 15-26 MAINTENANCE TRAINING
July 29-Aug 9 IT2
September
Digital Dive-Ins
Activity Delete
Stage PERFORM Learning Journeys
GLRA 60
Trainer Prep
Learning Labs
Data Migration
Updated Learning Lab Enrolment Open
Learning Journey Help Desk Aug 12-22
Stage EXPERIENCE Learning Journeys released
GLRA 90
Digital Dive-Ins
Issue resolution
SCANFEST
August
November
Nov 7-8-9 Cutover
Nov 9 GO LIVE
Nov 9-Dec 10 Go Live Support
Digital Dive-Ins
Stage ADOPT Learning Journeys released
GLRA 30
Favourites Fair
ACTIVATE Gateway
October
Dec 11-Jan 31 Step Down Support
December
Training Update – The
Learning Journey
• Learning Journey Stages Discover, Explore and Experience are now available
• NHS/HDS enrolment currently 55%
• Learning Labs open for managers to enrol staff or for staff selfenrolment
• Staff encouraged to self-enrol on days off
• If staff find classes are full, coordination with manager/scheduler is required to book on during a regular shift
• Please ensure staff are aware Learning Labs are mandatory for access
• Training team will be onsite to assist in enrolment process
The Learning Journey will include:
Discover – An introduction to the Learning Journey and the HIS Explore – Become familiar with the most used areas of the system Experience – Dive more deeply into your specific workflows through simulations
Perform – Learning Labs (Hands-on classroom training in small groups)
Adopt – Login Labs, Prescribers’ Favourites Fair, practice, and using the system at go-live with tip sheets and additional learning materials (practical use of the system)
Training Update – Learning Lab Enrolment OPEN
THERE IS A NEW PROCESS TO ENROL IN LEARNING LABS:
the most interactive and exciting part of the Operation Monarch training plan
Follow these steps to get started:
1. Review instructions on how to enrol.
o A Guide to Self-Enrol in Learning Labs
o Learning Lab Enrolment Guide for Prescribers
o A Manager's Guide to Enrolling Your Staff in a HIS Learning Lab
2. Review the HIS Learning Lab Catalogue, which includes course descriptions to understand what content will be covered in these courses.
3. Operation Monarch will also set up a Help Desk across NH sites and HDS for Learning Journey/Learning Lab enrolment. Please see the schedule here and below.
4. Please look for updates on the Operation Monarch Latest Updates page.
ACTION: Learning Lab enrolment should be completed by Friday, Aug. 16.
Guides can also be found under Tip Sheets on the Training/Learning Hub page on SourceNet)
Training Update – Learning Lab Details
All about the HIS Learning Labs:
Dates: Learning Labs will be offered at multiple dates and times between September 16 and November 8
Locations: St. Catharines, Niagara Falls, and Welland sites (as well as Hotel Dieu Shaver for HDS staff and physicians).
Times: Between the hours of 7 a.m. and 10 p.m., Monday – Friday; and 7 a.m. and 4 p.m., Saturdays, for select classes. There will be no classes on September 21, October 12, and October 14.
Where to go for help:
If you experience any issues with this guide or need further technical assistance with enrolment, please contact the LERNH team at LERNH@niagarahealth.on.ca or extension 48567.
For questions regarding the HIS Learning Labs, please contact the HIS Training Team at NHhistraining@niagarahealth.on.ca.
Training Update – Learning Lab Details
Content:
• System Navigation: Basic training on how to navigate the new HIS, including logging in, accessing different modules, and using dashboards.
• Data Entry: Instruction on how to enter patient data accurately, including demographics, medical history, and clinical notes.
• Workflow Processes: Training will reflect some common workflows, such as order entry, medication administration, and discharge procedures. Training will not reflect all departmental workflows.
Format:
• Instructor-Led Sessions: Face-to-face sessions where trainers demonstrate the system and answer questions.
• Hands-On Practice: Opportunities for users to practice using the system in a controlled environment, with mock patient data.
• Assessments: Quizzes or practical tests to ensure users understand the material and can competently use the HIS.
Operation Monarch Learning Journey Help Desk
Operation Monarch will be visiting all sites across Niagara Health and Hotel Dieu Shaver to help you log in and get started on your Learning Journey.
Learning Lab Enrolment Drop-in Support Sessions
Operation Monarch team will be holding a series of virtual drop-in sessions. Please check your NH email account for the calendar invitations.
Operation Monarch Learning Lab Enrolment Virtual Drop-In Support Sessions Monday
Training: Who is a HIS end-user – UPDATED NH
END USER
REQUIRES TRAINING WITH LEARNING JOURNEY AND LEARNING LABS
• Nurses
• Physicians
• Clinical Managers
• Nurse Practitioners
• Midwives
• Interprofessional
• Pharmacy
• Registration
END USER WILL BE PROVIDED A UNIQUE TRAINING PROGRAM
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Decision Support
• Finance
• ICT
• Medical Device Reprocessing (MDR)
• Environmental Services*
• Patient Transport*
END USER – VIEW ONLY
• Scheduling NOT AN END-USER NO TRAINING REQUIRED
REQUIRES SOME TRAINING
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Patient Experience
• Quality
END USER – RESTRICTED ACCESS
REQUIRES SOME TRAINING
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Risk
• Human Resources
• Strategy & Communications
• Medical Affairs
• Facilities
• Strategic Sourcing
• Food Services
• Extended Care Unit
• South Niagara Project**
*No virtual portion of the Learning Journey
**No training needed at this time
Training: Who is a HIS end-user – UPDATED HDS
END USER
REQUIRES TRAINING WITH LEARNING JOURNEY AND LEARNING LABS
• Nurses
• Physicians
• Clinical Managers
• Nurse Practitioners
• Interprofessional
• Pharmacy
• Registration
END USER WILL BE PROVIDED A UNIQUE TRAINING PROGRAM
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Decision Support
• Finance
• ICT
• Audiology
• Environmental Services
• Patient Transport
• Housekeeping
END USER – VIEW ONLY
• Scheduling NOT AN END-USER NO TRAINING REQUIRED
• Medical Device Reprocessing (MDR)
REQUIRES SOME TRAINING
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Patient Experience
• Quality
• Dietary Assistants
END USER – RESTRICTED ACCESS REQUIRES SOME TRAINING
(CONTACT YOUR MANAGER FOR MORE INFORMATION)
• Risk
• Human Resources
• Strategy & Communications
• Medical Affairs
• Facilities
• Strategic Sourcing
• Food Services
• Extended Care Unit
Upcoming Readiness Activities & Events
Operation Monarch Learning Journey Help Desk August 12 - 22
Accountable Leader Sessions: Monthly
Learning Journeys: Stages Discover, Explore, and Experience are now available
Monarch Digital Dive-Ins: June – October
Learning Labs: September 16 – November 9 (enrolment now open)
Login Labs & Prescriber Favourites Fair: October – November
Digital Dive-Ins
Monarch Digital Dive-In sessions provide program or discipline specific information with a focus on high volume/high risk workflows identified in the Start Stop Continue document.
Sessions will be held twice a week, June through to October, with topics being covered twice in the same week.
Sessions will last 30 minutes.
Schedule and recordings can be found here: PagesDigital Dive-ins(lhiniv.net)
Upcoming Topics:
Navigating Rehab Documentation in Millennium: Essentials for Therapies
August 13 11:30 a.m. | August 14 4:00 p.m.
Intro to Ambulatory August 20 11:30 a.m. | August 21 4:00 p.m.
Intro to Patient Registration
August 27 11:30 a.m. | August 28 4:00 p.m.
Cut-over Timeline
• The purpose of Cutover is to transition the most crucial pieces of patient information from the old system (MEDITECH, Mosaiq, Clinical vision, paper, etc.) to the new system (Millennium), in order to maintain safe, uninterrupted patient care.
Old System (MT, paper)
New System (Millennium)
delete
Data migration of patient demographics Appointment conversions
Interfaces/ Downstream Systems
Patient demographics & historical visits in Millennium
Delta load(s) of patient data ALL patient data in Millennium
Inpatient Cutover
• Reg/Demographics
Live All Historical visits and future appointments in Millennium
• Pharmacy Orders
• Non-Med Orders
Accountable Leaders Sessions
• These sessions will provide leadership with tactical tasks and information required to prepare leaders and their teams for a successful go-live.
• Proposed topics to be confirmed as dates draw closer.
Month
Aug 12th at 1100
Sept 9th at 1100
Sept 30th at 1100
Anticipated Topics
•Introduction to Cutover
•Training Info and Reminders
•Practice Opportunities
•Introduction to Go-live & the support model
•Super Users
Oct 16th at 1300 *
(*Wednesday)
Oct 28th at 1100
Oct 31st at 1100*
(*Thursday)
Nov 4th at 1100
•Introduction to Downtime
•Introduction to Command Center & Daily Report-outs
•Transition to Sustainment
•Reminders for Go-live & Cutover
Nov 6th at 1300*
•Go-live Checklist
•Go-live Support
•Operational Readiness / Access & flow
•Go-live Support
Communications Update –
Clear instructions now available on how to enrol in HIS Training
New button at the top of the main page directing traffic to the Training/Learning Hub
Communications Update
Please print and post on huddle boards every Monday
ProjectMonarch@niagarahealth.on.ca
NHhistraining@niagarahealth.on.ca
GoLiveSupport@niagarahealth.on.ca