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Negative SEO? Blueprint for Legislative Success A Virtual F&I Manager Government Report Money Matters Compliance Overdrive

WHAT’S NEW AUTOMOTIVE INDUSTRY NEWS & SPECIAL MONTHLY PROGRAMS

WEAR WHAT YOU WANT. WE CAN’T SEE YOU. SALES • OPERATIONS • F&I • REMARKETING • COMPLIANCE • LEGAL/REGULATORY • SPECIAL FEATURES • INDUSTRY EVENTS

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ADVERTISERS INDEX ADESA.........................................Inside Back Cover Ally.....................................................................11 Auto Search Technologies...................................14 AutoTrader.com......................................Back Cover Dealer Center.....................................................15 Dealer Services Corp............................................ 5 Dodah.com........................................................... 9 Manheim.com.....................................................13 Manheim Nashville..................... Inside Front Cover NIADA Certified...................................................18 STARS GPS.........................................................16 United Acceptance.............................................. 17 Voisys.................................................................22 Westlake Financial ............................................... 7

TNIADA BOARD MEMBERS JT LIVEZEY PRESIDENT MID-STATE AUTO, INC.

JOHN NIVEN SECRETARY AUTO AGENCY, INC.

MARK SHUBERT PRESIDENT-ELECT SHUBERT MOTORS

MARCUS DAVIS AUCTION MEMBER MARCKA AUTO AUCTION

MICKEY DORSEY CHAIRMAN OF THE BOARD FRIENDLY AUTO

DARRYL NOBLE EXECUTIVE DIRECTOR DNOBLE@TNIADA.COM

DAVID WILSON TREASURER WILSON’S AUTO SALES

NATIONAL INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION WWW.NIADA.COM • WWW.NIADA.TV NIADA HEADQUARTERS: 2521 BROWN BLVD. • ARLINGTON, TX 76006-5203 PHONE (817) 640-3838 FOR ADVERTISING INFORMATION CONTACT: TROY GRAFF (800) 682-3837 OR TROY@NIADA.COM.

The Tennessee Dealer Connect is published bi-monthly by the National Independent Automobile Dealers Association Services Corporation, 2521 Brown Blvd., Arlington, TX 76006-5203; phone 817-640-3838. Periodicals postage paid at Dallas, TX and at additional offices. POSTMASTER: Send address changes to NIADA State Publications, 2521 Brown Blvd., Arlington, TX 76006-5203. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of TNIADA or the National Independent Automobile Dealers Association. Likewise, the appearance of advertisers, or their identification as members of NIADA, does not constitute an endorsement of the products or services featured. Copyright © 2012 by NIADA Services, Inc. All rights reserved. STATE MAGAZINE MGR./SALES Troy Graff • troy@niada.com EDITOR Andy Friedlander • andy@niada.com ART DIRECTOR Christy Haynes • christy@niada.com PRINTING Nieman Printing

WA R N I N G

NHTSA Warns of Counterfeit Airbags

Chinese-made counterfeit airbags have been used as replacement parts for as many as 230,000 used vehicles that have been involved in a crash over the past three years, the National Highway Traffic Safety Administration warned. The NHTSA’s tests showed the black-market fake airbags, which look like certified original equipment parts right down to the manufacturer’s logo, either don’t deploy at all on impact or explode, sending fiery shrapnel toward the driver’s face. The airbags are being sold to independent repair shops as original equipment, the NHTSA said. The agency has compiled a list of makes and models for which the counterfeit airbags are known to exist, but admitted it does not yet know the “full scope and scale of the problem” and said the list is likely to “evolve over time.” The list is available at www.safercar.gov. Cars that have had their airbags replaced by independent shops or by airbags purchased online during the past three years are at risk, the NHTSA said. Owners of such vehicles are asked to contact the call center established by their car’s manufacturer to have the vehicle inspected and the airbag replaced if necessary. The list of call centers and other information is also available at www.safercar.gov. In August, federal agents arrested a North Carolina auto mechanic and discovered more than 1,500 counterfeit airbags, according to various media reports. The case was reportedly linked to a case last year in Tennessee, in which a Chinese citizen pleaded guilty to trafficking in counterfeit airbags and was sentenced to 37 months in prison. The NHTSA said no deaths or injuries have been tied to the counterfeit bags but said it is unclear whether police accident investigators would be able to identify a fake airbag from a real one after a wreck.

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Economic Census Coming Soon In November and December, more than 4 million American businesses, including 740,000 retailers, will receive 2012 Economic Census forms. Responses to the questionnaire are required by law to be returned by Feb. 12. Every five years, the government conducts the Economic Census to develop a comprehensive portrait of American business, from the national to the local level, relying on timely and accurate data. The U.S. Census Bureau has created a web page __ business.census.gov __ to provide information about the Economic Census as well as statistics businesses can use to assess and grow their business operations. The site includes webinars and videos to educate businesses about the census and what it means to them, as well as a section geared toward small businesses. FO R MO R E I N FO R MAT I O N , V I SI T B U SI N ESS. C E N SU S. G OV.

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DECEMBER 2012

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TNIADA Dealer Connect Dec 2012  

Tennessee Dealer Connect for December 2012