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NHS Calderdale and NHS Kirklees Interim Equality Objectives 2012 Objective 1. To improve knowledge of our communities and our understanding of their health needs through better equality monitoring, leading to more informed commissioning decisions to more effectively meet the needs of our diverse community.

2. Deliver robust equality impact assessment to inform decision making and commissioning

Measures Update service specification template to include; monitoring all protected characteristics analysis of service user representation requirement for data to be disaggregated and analysed to note any differential experiences or outcome require evidence of provider actions to address any issues identified Performance monitor delivery of actions through contracting Audit equality monitoring data received by the organisation and what is it used for, address any gaps. Where needed, support providers to understand how to sensitively monitor on sexual orientation, disability, gender reassignment and religion and belief Ensure data and information received is suitable for use by commissioners Ensure that any engagement activity to support commissioning is representative of the community served. Create a Cluster template to support equality impact assessment Ensure governance structures in new organisations reflect need for EQIA

Timescales September 2012

To be completed and contracts monitored for equality outcomes by April 2014

New template in place March 2012. EQIA embedded into governance templates

3. To improve our understanding of patient experience and whether experience is affected by membership of a protected group.

Train relevant staff to undertake EQIA Establish information resource to support assessment Review delivery of action plans Publish Equality Impact Assessments in line with the Public Sector Equality Duty Ensure that there is sufficient regard paid to lesser understood protected characteristics, such as disability, sexual orientation and gender reassignment. When we renew service specifications for individual providers, ensure the inclusion of the NICE Quality Standard for Patient Experience in Adult NHS Services, where appropriate Promote and publicise the NICE guidance on Experiencing Good NHS Care Ensure providers utilise systems and approaches for patient experience recording which are accessible and appropriate To ensure provider patient experience reporting includes data on, and analysis of equality characteristics and where there is underrepresentation adjust methods of reporting to ensure fuller representation To implement processes for collection of equality data through contacts with the public through the Customer Service To identify from supplied data, trends and issues for service users, this evidence to be used to support commissioning decisions. Mechanisms in place to escalate significant issues should they arise.

and processes July 2012 Evidence of robust EQIAs published by December 2012

Create a template September 2012 (on going) July 2012 July 2014

Starts July 2012 (encompass full equality characteristics by July 2014) September 2012 April 2013 April 2013

Establish, through engagement and research, how best to keep patients informed about services available to them and ensure information is provided in accessible, appropriate formats. Ensure commissioners consider this when redesigning pathways, particularly transitions between services. 4. Improve the Cluster’s knowledge of the diversity of its staff in order to improve policy and decision making for staff

Ensure that this work is reflected in the Improving Patient Experience Strategy and the CCG development plans. Map and review current engagement processes for protected characteristic communities across the cluster Look at innovative ways to deliver information Create an understanding of inequalities to service delivery and identify existing barriers to information Review the accessibility standards for the Cluster around easy read, translated materials and web access Review of accessibility of Customer Services systems Sustain the Equality Panels formed for the implementation Equality Delivery System to monitor progress of Cluster in achieving better outcomes for patients and service users. Commissioners demonstrate through decisions that consideration has been given to improved communication and engagement

September 2012

Improve rates of disclosure for staff around disability, religion, sexual orientation and ethnicity. To put monitoring and reporting processes in place around applications for flexible working. To improve processes for recording, monitoring and reporting around employee relations issues of grievance, discipline cases and harassment & bullying. To put in place monitoring and reporting processes by protected characteristics for training requests and approvals. Sustain measures taken to make the workforce more

April 2013

Jan 2013 April 2013 April 2013 September 2013 September 2013 On going

September 2012 September 2012 September 2012

representative of the community served. 5. Ensure that the organisation is prepared for transition and all staff are supported to embed equality into the future structures

Establish support mechanism for CCGs for effective transition of responsibilities and adoption of EDS Sustain the Equality Panels to ensure we have engaged representative members of the community to support the organisation to achieve and monitor its equality objectives Numbers of staff receiving equality training Leads identified for equality on all Boards

July 2012 Ongoing

Jan 2013 July 2012


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