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Issue 19 October 2008

News and views from NHS Kirklees


NHS 60 has been about celebrating the diamond anniversary of the NHS and we’ve proved in NHS Kirklees that we have a huge wealth of diamonds in our staff. Celebrating the Talent highlighted their expertise in a working day setting and the Diamond Awards were a glamorous tribute to dedication, experience, long service and “that something special”! See more pictures inside.

Diamond Awards


Kirklees “fairs” well in Annual Health Check NHS Kirklees has performed well in the Annual Health Check, the annual national performance review published recently. We have maintained our “fair” rating by the Healthcare Commission in its annual performance review. Based on information from April 2007 to March 2008 the Healthcare Commission said the PCT scored ‘fair’ for the quality of services provided and ‘fair’ on how well the organisation’s resources are used. NHS Kirklees fully met all 24 core standards, which are measured by 43 indicators covering areas such as public health, care environment and amenities, accessibility and responsiveness and safety.

Mike Potts, Chief Executive said: “The overall scores indicate we’ve made significant progress around a range of areas. I’m pleased to see that we’re performing well against the national standards, fully achieving so many of the targets.

Celebrating th

e Talent

“Staff have continued to work very hard this year demonstrating some real successes for the benefit of patients,” he said. “I’m confident that the performance of the trust will continue to improve and we’re in a strong position to develop the way healthcare services are delivered, and improve people’s health”. show


NHS 60 Road

GP-led health centre on the way - 3... NHS 60 celebrations continue - 4... Celebrating the Talent - 5... What you should know about World Class Commissioning - 7... In the Spotlight - 11... Provider Services update - 12 and much more!


Have you Wasting medicines completed hits the headlines your Staff Survey?

We’ve started a major push to help reduce medicine wastage. Pharmacists and GPs across the area have joined together to launch the campaign to tackle the problem. One of the main concerns are medicines on repeat prescriptions, which are ordered and collected by patients but are no longer required as they have stopped using the drugs.

Everyone should have received a copy of the Staff Survey by now and many hopefully will have also completed it. You will be receiving a reminder soon! The survey asks for your views about your job and working for NHS Kirklees/ Kirklees Community Healthcare Services. You have until mid-December to complete the questionnaire. The overall aim is to gather information that will help us to improve the working lives of staff and so provide better care for patients. Following our 2007 staff survey results we have been working to improve communication and staff involvement, including running focus groups over the summer, introducing a new approach to team brief, and continuing Talk Time events with the Chief Executive.

People are being reminded by posters, leaflets - and on buses - to order only what they need. Medicines that have been dispensed can’t be recycled and have to be destroyed whether they have been opened or not. We’re reminding patients to return unused medicines to their local pharmacy and to have a regular medicines review with either their pharmacist or prescribing doctor. The campaign is also highlighting the dangers of having unused medicines lying around at home. This may be a significant hazard, particularly for young children. Neill McDonald, Assistant Director of Medicines Management and Prescribing, said: "We are constantly looking at ways to provide better and more effective patient care. Unwanted drugs in the home may mean that patients are not getting the benefit from their medicines and wasted medicines means wasted money. They can't be used again and if we could save some of that money we could reinvest it into other WA healthcare services locally.”


We have increased access to training and development for staff and managers and we have also brought questions covering well being and work life balance in our Personal Development Review (PDR/appraisal) documentation. A new flexible working scheme has been piloted within Kirklees Community Healthcare Services and this is currently being reviewed. We are also raising awareness around Zero Tolerance and taking action to reinforce our commitment that we will not accept abuse or harassment of our staff. The Healthcare Commission will be using the survey findings in their Annual Health Check, as part of an assessment of the Trust’s compliance with core national standards and priorities. Just a reminder that the survey is anonymous. You post your completed copy back directly to the survey contractor and the PCT receives a summary of the findings with no staff identification. We will receive the results early next year.

Women’s choice at Almondbury A new local service for women is being offered from Almondbury Surgery, Huddersfield. Kelly Bharbra, consultant gynaecologist, is holding monthly gynaecology outpatient clinics for services including coil insertion, polyp removal and hormone implants. She said: “We know that many women find attending a community clinic less stressful than going to a busy hospital. We are delighted to be able to offer women the choice of attending a clinic closer to home.”


New texting service for PALS GP-led People in Kirklees have a new option when they need information, help or advice about their local health services. Our Patient Advice and Liaison Service (PALS) has launched a texting service as a new way of contacting NHS Kirklees. It’s easy to use, people simply text “KPALS 64446” and their message. The text is received by the PALS team via an email and they look into the query and respond via email, which the patient will receive back as a text. PALS offers free, confidential advice and information to people who have queries or concerns about local health services and handles more than 8, 500 calls from patients a year. The text service can also be used to contact our Patient and Public Involvement (PPI) Team by anyone interested in feeding back their views on services or who wishes to become involved with the work of NHS Kirklees.

health centre on the way Kirklees is one of the areas which will have a GP-led health centre, followed an announcement from the Secretary of State for Health to a commitment to improve access to GP services for everyone.

Alexis Ritchie, PPI Co-ordinator at NHS Kirklees, said “Texting is used so widely now by all members of the public for everything from T checking bus times to chatting to friends, so I thought what a KP ext 64 ALS 4 fantastic idea it would be to have an easy and fast 46 route of access to PALS”.

The Kirklees centre will be based in Dewsbury Health Centre as Dewsbury is the locality with the highest GP list sizes and significant health needs. The new practice will have a set of core services available 8am to 8pm, seven days a week.

The PALS team can also be contacted on 01484 466172 or 01484 466214. Patients can also write to PALS, NHS Kirklees, St Luke’s House, Blackmoorfoot Road, Crosland Moor, Huddersfield, HD4 5RH, or email

NHS Kirklees has invited service providers to tender for this new-style health centre and has received a considerable number of submissions. The decision will be made towards the end of November.

Celebrating the year Our Annual General Meeting this year took on a different style. Yes, we had an overview of achievements, our accounts and a look to the future, but we also focused on involving patients in their care. Held at the Galpharm Stadium, Huddersfield, and following on from Celebrating the Talent, the Left to right: Chairma n Rob Napier, patient AGM presented an Marilyn Briggs and Ch ief Executive, Mike Po opportunity to launch the tts. 2007/08 annual report, "A healthier Kirklees", and offered the Sheila Dilks, Executive Director of Patient public the chance to ask questions about Care and Professions, spoke in Leading the our services. way in personalised care planning about Chief Executive, Mike Potts, outlined the involving patients totally in planning their work of the organisation and how public care. money was spent over the last 12 months. Following on, Dr David Anderson, a GP He thanked staff, independent contractors, and Chairman of the Professional partners and volunteers for their continued Executive Committee, outlined how a dedication and professionalism. multidisciplinary team offered a “one-stop He spoke too about the importance of shop” to diabetes patients at The Grange World Class Commissioning and the Practice, Huddersfield. emergence of Kirklees Community Then it was time for a Kirklees patient, Healthcare Services, the provider arm of Marilyn Briggs, to tell the story of her the organisation. journey through the NHS. Although she He referred to the provider annual review, did not say much about NHS Kirklees, "Delivering health services closer to several of the feedback forms from the home", which was also available at the members of the public attending said they meeting. had enjoyed her talk.

Advertising 18 weeks Yorkshire and the Humber Strategic Health Authority is taking out a series of advertisements on buses and at railway stations to alert/remind the public about the pledge to keep the wait from referral to treatment to just 18 weeks. Look out for the ads on buses around Dewsbury, Heckmondwike and Huddersfield and at Huddersfield railway station.

Please sign in Please remember to sign in when you attend mandatory training courses. If you don’t, there’s no proof that you attended. Without proof you won’t receive a certificate or have your attendance recorded on your personal development plan. Remember, these are mandatory courses!


NHS 60 celebrations continue… Our second NHS 60 Healthcheck Roadshow held at The Piazza, Huddersfield, was another great day. Once again we were working with the Pulse fm and giving away a mixture of goodies and information to local people. The first NHS Kirklees NHS 60 Roadshow was held in Dewsbury and we had sunshine for all but the last few minutes and amazing crowds. It was a different story in Huddersfield. Although it didn’t actually rain it was overcast for most of the day and it was slightly less hectic as a result. One thing we’d learned from Dewsbury was “don’t run out of helium for the balloons”. This time our balloon supply ran out first but by then all the children in Huddersfield town centre were trailing white or blue NHS 60 balloons – no tears this time! Once again people loved our NHS 60 environmentally friendly cotton goodie bags complete with pens, pencils, trolley coins, water bottles and, of course, information. Our Pulse fm presenter in Huddersfield was Richard Murie and he did a great job in announcing the activities, interviewing NHS Kirklees staff taking part and keeping the crowds entertained. At this event there was a special guest for him to interview Chief Executive Mike Potts who explained a little about the work of NHS Kirklees, the NHS celebrations and why we were staging the event. Mike staid for quite some time chatting to staff in the gazebo and with members of the public and he made sure he had a go at everything on offer, er, apart from the exercise bike! The Food Team demonstrated healthy smoothies, talking about 5-a-day fruit and veg and portion size. Health Trainers explained their service and people who put their hands into the Infection Control team’s lightbox saw how easy it is not to clean their hands properly.

Our Patient Advice and Liaison Service (PALS) were there, alongside a display of old, rather scary, medical equipment on loan from the Thackeray Museum in Leeds. Advice and support for quitting smoking was available from the Stop Smoking Team and our partners from Kirklees Council joined us once again. Staff from the Library Service were promoting healthy oothie lifestyles by Mike tastes a sm signposting people to their local library with the help of their own goodie bags and the physical activity team demonstrated and encouraged adults and children to be more active there and then PALS try out a Thacke with the help ray Museum sling of a state of the art computer –linked exercise bike.

The gazebo

Richard Murie gets the lowdown on NHS Kirklees

Not forgetting it was a celebration of 60 years of the NHS, we had an information display about key NHS milestones over the years and what NHS Kirklees is doing now. Once again it was a busy time and, thanks to everyone who took part on the day or in the planning, quite a few more Huddersfield people learned a bit more about the NHS and their local health service, NHS Kirklees, in particular.


Yes, healthy lung


Celebrating the Talent This year’s Celebrating the Talent event did what it said in its title – it was a magnificent showcase of staff expertise and experience. It was the second such event and from impressive but small-scale beginnings last year it grew in stature for 2008. The whole thing was bigger and bolder than the year before, with a Director of Publ total of 18 ic Health Dr Judith Hooper presentations, compared to just seven in 2007. There were also stylish and informative poster displays plus the eyecatching Expert Patient service gazebo, which offered all manner of information and attractions. All who attended the event at the Galpharm Stadium, Huddersfield, voted it a huge success and many said it made them feel proud to belong to NHS Kirklees. There was a buzz about the place that came from the enthusiasm and commitment demonstrated by those taking part – and the appreciation of those in the audience. It was truly a tremendous occasion. Who knows what will happen next year?

NHS Kirklees Non-Executive Director Vanessa Stirum

Karen is pictured with Mike as he outlines the day’s activities.

The presentations were: • • • •

Adela Sharp – Insulin Pumps Andrew Dew – Buddies Andrea Thornton – Enabling Service Chris Creaghan – How AHPs have influenced GP referrals • Frances Cole – Pain Presentation • Jackie Hatfield – Wound Care Clinic • Juliet Chambers – Voluntary Sector Partnerships • Kath Evans – Maple Ward • Kathryn Gould – Partnership Project • Kay Hampshire – Stop Smoking Service • Lisa Jamieson – Improving Outcomes for Patients • Louise Hodgson – Infection Control • Louise Thornton – Community Matrons • Maraina Tanbon – Feeding and Swallowing • Newsome Next Generation – Healthy Living Programme • Pip Fisher – Black Health Agency • Ruth Aseervatham – Health Visitors • Tina Guildford – Vocation Rehabilitation Copies of their presentations are on the intranet.

Special service at St Luke’s A special service to celebrate St Luke’s Hospital, St Luke’s Day and the 60th Anniversary of the NHS, was held in the chapel at St Luke’s Hospital, Huddersfield, this month.

Shadowing a Director One of the special ways we have been commemorating the 60th anniversary of the NHS is offering staff the opportunity to shadow one of the NHS Kirklees Directors. This has been very popular and many people have gained a new perspective on the organisation in this way. The first person to seize this chance was Karen Pearson from Public Health Health. The Health Improvement Practitioner, who has also been part of the NHS 60 planning group, chose to shadow Chief Executive, Mike Potts for a day Karen thoroughly enjoyed the day and said she had learned a lot about the organisation and Mike's busy schedule.

More than 100 past and present patients, staff and volunteers attended the service, which was led by hospital chaplain, Rev. Di Ellerton. The service celebrated the excellent work of the hospital and its staff, and looked to the future. Di said: “ St Luke’s Hospital has played a vital role in the lives and memories of thousands of people over many years. It is appropriate that we give thanks and celebrate the enormous contribution that the hospital has made to our community, before it finally closes.”


Why you should know about

worldclasscommissioning Improving commissioning – planning, contracting and paying for services - is at the heart of delivering the NHS health agenda for the future. The World Class Commissioning (WCC) programme is designed to raise ambitions for a new way of working.

What is World Class Commissioning? WCC is about delivering better health and wellbeing for the population and reducing health inequalities. It involves primary care trusts (PCTs) working in partnership with practice based commissioners, local government, and others.

World Class Commissioning will deliver; Better health and well-being for all • People will live healthier and longer lives • Health inequalities will be dramatically reduced Better care for all • Services will be evidence-based and of the best quality • People will have choice and control over the services that they use, so they become more personalised. Better value for all • Investment decisions will be made in an informed and considered way, ensuring that improvements are delivered within available resources. • PCTs will work with others to provide the most effective care possible

Where are we now? NHS Kirklees is involved in the assurance process for WCC. This provides PCTs and strategic health authorities with a greater understanding of commissioning performance across health services, and to strive for improvements.

Yorkshire and the Humber SHA is working with us now and will assess our outcomes, competencies and governance. • Outcomes reflect the overall improvement in the health and wellbeing of the population. • Competencies reflect improvements in the PCT’s skills and behaviours as commissioners. • Governance reflects the underlying grip that the Board and the organisation have on their core business. In addition the SHA assessment will look at the PCT’s potential for improvement by taking account of the stage the organisation is at in its journey, and the current direction of travel. NHS Kirklees has been required to ask a variety of individuals, groups and bodies within the district for their views of the organisation. We have performed a self assessment against 10 competencies and we have to submit the following plans; • A five year strategic plan • A five year financial plan • An organisational development plan • A communications strategy • The annual operating plan The PCT Board will then be scrutinised by a panel of ‘expert commissioners’ from within and external to the NHS. After all this the PCT will receive a rating and will have to develop plans to improve its performance and become world class. This is an annual process and will be the way the effectiveness of PCTs are assessed.

More information is available on: worldclasscommissioning or from our World Class Commissioning lead, Jim Barwick, Assistant Director of Strategic Development (Adults), Jim Barwick

Children’s Place Nursery, DDH Children’s Place Nursery at Dewsbury and District Hospital has now moved into their newly extended refurbished building. For further Information please contact Wendy Bell on 01924 512077.

Health and Social Care Awards It’s hard to believe, but it‘s time to start thinking about submissions for the annual Health and Social Care Awards! Yes it’s an opportunity to celebrate the best and brightest health and social care staff in the Yorkshire and Humber region Last year the Mid-Yorks health economy 18 week programme managers scooped the regional Leadership for Improvement Award but missed out on the national final.

So who else out there deserves recognition and a touch of limelight? Now in their eighth year, the awards highlight and celebrate innovation and excellence in frontline health and social care. They acknowledge individuals and teams in the region who are passionate about what they do and committed to finding innovative ways of working. The 2009 regional awards ceremony will be held in May and nominations will be accepted from November. Watch out for more information via NHS Kirklees communications and at

In the news Since the last issue of Talk About the following media releases have been issued:

• New look for Hawthorn Ward • Patients’ Breakfast Club is success • All smiles at Batley Community Dental Service • Find out about developments taking place at Holme Valley Memorial Hospital • National Fraud Initiative • Local primary care organisation receives its Annual Health Check • 78% of GP practices offer extended hours • Need extra help to stop smoking? • New sexual health service for Dewsbury • New wound care service for Dewsbury • Staying healthy during pregnancy with NHS Kirklees • NHS Kirklees launches campaign to prevent wasted medicines • NHS 60 Health Check Roadshow in Huddersfield


Diamond Awards

Diamonds are forever…… forever……

……So says the Bond theme and the signature music for our sparkling Diamond Awards evening at Berties in Elland. Yes, diamonds are forever and those members of staff who received awards at the special NHS 60 presentation evening – whether for long service or other achievements - will cherish forever their memories of the occasion. Rob Napier and Mike Potts, Chairman and Chief Executive, both paid tribute to the tremendous achievements being recognised. These sentiments were echoed by our guest of honour, Deena Payne of Emmerdale fame - a well kept secret until she stepped on stage. Deena talked about her admiration for NHS staff and presented the awards as


More than 30 members of staff received awards for completing 25 years’ service with the NHS. They are: Patricia Anderson, Linda Aspey,Kim Baldwin, Claire Barrow, Johanna Barry, Gillian Bell, Angela Brook, Natarajan Chandra, Gill Clarke, Una Crozier, Bernie Currie, Sue Ellis, Julia Firth, Karen Gardiner, Dawn Gordon, Jean Habron, Allison Howitt, Sheena Kelly, Jenny Lodge, Linda March, Karen McCann, Linda Meeson, Jane O'Donnell, Monica Plested, Jasmine Pusey, Hayley Senior, Lesley Shotton, Tracy Small, Kath Smith, Audrey Walker, Deborah Wallwork and Mary Wood Health visitor, Gwen Bachelor received an award for 40 years’ service. She joined the NHS in 1968 when she started her

well as posing for many, many photographs.

voices and antics. The evening was rounded off with an excellent disco.

Our entertainment included magician Magic Bob, who astounded people before the presentations got under way, and the amazing Opera on the Run who surprised and delighted everyone with their fine

Looking back, the theme music could so easily have been “Oh what a night!” because we all had such a good time.

student nurse training at Dewsbury Hospital. However, up until hearing that she’d got the job, it had been a juggle between joining the police or becoming a nurse. Gwen had always been interested in the law and did five years as a special police officer in her spare time. Although she enjoyed it, she much preferred being a nurse. Her career as a health visitor has been very varied and there’s not much she hasn’t done, including working as a TB nurse and sick children’s nurse. She also qualified as an independent nurse prescriber in 2005.

Gwen Bachelor

Gwen, who is based at Batley Health Centre, said the 40 years have gone really quickly and that she has loved every minute of it.


Diamond Awards

The w

Diamond award -

For quality and excellence in service delivery Marilyn Horton, User Involvement Manager and Expert Patient Programme Lead. Marilyn was nominated for her outstanding drive and neverending enthusiasm. Known throughout the organisation for her tireless efforts in supporting the needs of patients and the public, she is respected and loved by the hundreds of people that have been helped over many years of service. As well as always giving her all at work to drive forward quality and excellence Marilyn spends her free time helping youngsters with her charity work. The short listed entries were Amanda Johnson, Kath Evans & Joyce Garside and Maple Ward, Holme Valley Memorial Hospital, Moorfield Primary Care Centre Within hours of receiving her award – she didn’t get to bed Marilyn set off on her trek to Nepal with scouting colleagues to build living accommodation at a school and install a village water supply.

Working in Partnership Award Kirklees Community Healthcare Services Awards for Improvement

For excellence and improvement in the delivery of community services for patients the Immunisation Team. This team has worked tirelessly over the last 18 months to make sure all children in Batley, Dewsbury and Spen area receive their immunisations. This included doing a catch up campaign for HIB vaccines which saw 6,600 children immunised in less than 10 months. Through their support for each other and suggestions on how the service can be improved, the team has been able to achieve their targets and made sure that Kirklees is consistently exceeding its childhood vaccine targets. The short listed entries were Karen Todd, Dewsbury and Mirfield Locality Staff.

For the development and integration of services across organisations Jo Hilton-Jones and Cathy Munro

Jo (pictured) and Cathy present the perfect example of good partnership working. Over the last 12 months they have worked tirelessly to make sure patients have better access to alcohol intervention services. Through sheer determination, they have brought together public sector partners, including the police and local authority, in a very short space of time and got things moving. This has included the development of a three year partners’ alcohol strategy, which is now being implemented. The short listed entries were the Expert Patient Team and the Safeguarding Team.



Leadership Award The Extra Mile Award For working over and above the call of duty – the Children’s and Community Nursing Team

The winners of this award are said to pull out all the stops all of the time. Over the past two years, the team has stepped up to the mark on a number of occasions by offering a 24 hour service for families who are caring for a child at a terminal stage of their illness. They support families day in day out with their skill and support and help families to stay together in the caring environment of their own home. The short listed entries were Carole Maudsley, Dr Pip Fisher, Jane O’Donnell.

For leadership that has had a positive and sustained impact on the organisation - The Financial Accounts Team led by Julie Lawrenuik

The winners of this award are not seen by many and tend to do all the behind the scenes work that keeps the business ticking over. However, over the last year, and with the co-operation of staff in the organisation, they have completely turned things around and made sure our financial responsibilities are met and the auditors happy. The short listed entries were Maria Hepworth, Helen Quarmby, Lucy Smith.

The Little Gem Award

Innovation in Patient Care Award For inspiration and original thinking – the Musculoskeletal Team

The team collecting this award are described by their nominator as a beacon of innovation, epitomising what 21st century healthcare should be like. The team was set up only 18 months ago and is already cutting unnecessary referrals into secondary care and reducing the time patients wait for treatment. This team's members pride themselves on their culture of continuous improvement and making sure the simplest, most effective and quickest journey is reached for the patient. The short listed entries were thee Expert Patient Team and the Day Surgery Unit.

For the person who holds everything together but does not always get the credit they deserve Anne Marie Gallagher, PA to locality manager for Huddersfield North.

Anne Marie is the PCT’s own little gem who is always willing to help others. She is known by her colleagues as the Oracle. If she doesn’t know an answer immediately she usually knows a man who does! She is the person everyone rings regarding anything from leaks and burglaries to ordering equipment. She is bubbling with fun, enthusiasm and determination. The short listed entries were John Hinchcliffe, Jeanne Holmes.



Diamond Geezer Award

For the individual or team who gets themselves out and about and ‘seen’ the most the Night Nursing Team, Woodkirk House, Dewsbury. The Night Nursing team is a dedicated group of people who work tirelessly to care for people in their own homes throughout the night but still find time to take each and every opportunity to get themselves seen on national television or in the local and national papers.

Not content with having a visit from top chef, Gordon Ramsey, and a visit to his London restaurant, the team was spotted more recently at the Britain’s Got talent auditions. This is the least camera shy team in the PCT. The short listed entries were Cliff Dunbavin, Richard Kennedy.

The Sparkle Award

For the person who adds a little sparkle and fun to working life - Stephanie Twomey, Continuing Care Lead Nurse for Mental Health and Learning Disability This award goes to someone who insists that fun has to be part of everyday working life. She has the ability to turn stress into shrieks of laughter which can be heard resounding around the top floor of St Luke’s House. Despite the demands of her job

Stephanie always looks on the bright side and her attitude to life definitely adds a sparkle to the working day of all her colleagues. She is a unique person, with an infectious laugh. The short listed entries were Marilyn Krauz, Karen Poole, Debbie Jackson.

The following Long Service Award recipients were unable to attend: Helen Booth, Sue Brierley, Gaynor Charlesworth, Gillian Farrow, Jacqueline Flanagan, Janet Gilchrist, Trudie Ingrey, Janine Lees, Oisin Murray, Martyn Oates, Susan Oates, Anne Stanley and Liz Stringer.


t h ig l t o p s e h t n I Peter Flynn, Director of Performance and Information

Introduction to job and person

…And the worst?

Peter has nearly 30 years experience in the Information and IT industry, including five years in the NHS as a director.

Too many emails and meetings!

Originally trained as a physicist, then a database and information expert, he has led large IT and Information projects focussed on changing the performance of private sector companies and within the NHS.

Tall, good-natured, considerate.

He is responsible for the strategic business planning process for the PCT, including the establishment of the Health Improvement Team (HIT) process, as well as the PCT’s IT, Information and Performance Management functions.

What are the best things about your job? Being able to influence the strategic direction of the PCT and being paid to stick my nose into almost every aspect of the PCT.

Innovation in Action This event arranged by the Health Informatics Service is designed to showcase achievements in health informatics across Yorkshire and the Humber.

It takes place on November 4, 10am-4pm at the Galpharm Stadium, Huddersfield. Timely, reliable and secure information – whether relating to test results, patient medical history or best clinical practice – is vital to delivering high quality healthcare services. Innovative informatics systems and services are helping to improve the patient experience and are enabling staff and managers to make better use of information. Innovation in Action will highlight some of the key achievements across Yorkshire and the Humber and enable practitioners in healthcare and health informatics alike to share good practice.

How would you describe yourself in three words? What do you like doing in your spare time? Walking in the Peak District or the Lake District, watching sport on TV (especially football), reading

What is your pet hate? Rude people.

Where was your best holiday? There are two particularly good ones. First, walking in the Swiss Alps in 1991. This is the best family holiday to date. Second, walking the Pembrokeshire coastal path, swimming and surfing in 2005.

If money was no object, what would you buy? Derby County Football Club. They were good in the 1970s and will be again!

And finally, if you could change one thing about the world, what would it be? Eliminate intolerance; enable everyone to have more opportunities to mix with different people.

NHS Graduate Scheme The NHS is the biggest single organisation in Europe employing 1.3 million people and with an annual budget of £100 billion. Our graduate management scheme - with specialist threads in Finance, Human Resources, General Management and Informatics - helps people develop the skills they will need to play a leading role in the provision of world class, patient-led healthcare and attain postgraduate and professional qualifications. Applications are welcome from people who have or are expecting a 2:2 degree. Postgraduates, mature students and those working within the NHS are encouraged to apply. Other qualifications may be accepted – please see for eligibility criteria. The closing date for intake in September 2009 is November 28.

Help give patients or yourself a Brake Today nine people will be killed on UK roads and ten times this number will be seriously injured. Brake, the national road safety charity, works to stop death and injury on the roads and to care for people affected by road crashes. Brake understands the pressures of supporting people through immensely difficult times. Brake is here for your patients and here for you too. By encouraging your patients to call Brake following a road crash, you are directing them to the most appropriate and effective resource system as well as saving your valuable consulting time.

Booking is required for the event. There will be exhibition stands and a light lunch will be provided. A full programme will be available soon.

Brake produces a range of support literature for people bereaved and injured in road crashes and highly trained Brake helpline operators are ready to support families and friends caught in the aftermath. The helpline provides emotional support and practical information on the complex procedures following a death or serious injury on the road. The helpline is also a signposting service directing callers to national and regional counselling services, trauma therapists and self-help groups.

For more information or to book a place contact Sarah Vallance at: sarah. vallance@this.nhs or 01484 355420.

There are also Brakecare volunteers providing face to face support in this region. Encourage patients to call the helpline on 0845 603 8570, 9am-9pm (Monday to Friday). For more information visit



Kirklees Community Healthcare Services


All smiles at Batley Health Centre Our Community Dental team based at Batley Health Centre is the first in Kirklees to be allowed to join the prestigious British Dental Association (BDA) Good Practice Scheme. This means that the Batley service meets the 102 requirements of the nationally recognised scheme - designed to provide the best possible care for patients. Another eight of our NHS community dental clinics will be joining the scheme in the coming months. To achieve this recognition each member of the dental team in Batley, including administration and management staff as well as nurses and dentists, also had to sign up to a 10-point commitment to a quality service.

The full commitment is: 1. We aim to provide dental care of consistently good quality for all patients 2. We only provide care that meets your needs and wishes 3. We aim to make your treatment as comfortable and convenient as possible 4. We look after your general health and safety while receiving dental care 5. We follow the BDA’s guidelines on infection control 6. We check for mouth cancer and tell you what we find 7. We take part in continuing professional development to keep our skills and knowledge up to date 8. We train staff in practice-wide work systems and review training plans once a year 9. We welcome feedback and deal promptly with any complaints 10. Every member of the practice is aware of the need to work safely under General Dental Council guidelines Richard Palfreeman, Business Manager, said: ”We decided to work towards joining the BDA Good Practice Scheme more than a year ago to demonstrate our commitment to providing a quality service. Gathering evidence for our submission was a lot of work, which mainly fell on the shoulders of our PA, Deborah Audsley and we all appreciate her efforts. We really do feel we have improved our service to our patients. ”Even though we passed our assessment we can be inspected at any time and we

L- R: Tracy Maloney, Registered Dental Nurse; Heather Banham, Deputy Principal Dental Nurse; Chris Eastwood, Registered Dental Nurse; Adele Pinder, Dental Nurse Team Leader; Deborah Audsley, Personal Assistant; Simon Mavi, Senior Dental Officer; Shayda Meredith, Receptionist

have to re-apply completely after three years so the public can be reassured about the quality of their dental care.” NHS Community Dental Services provide dental care for adults and children with special needs and, where capacity allows, for children who are not registered with a dentist.

The Batley team also provides dental treatment under general anaesthetic at the Boothroyd Daycare Centre at Dewsbury District Hospital.

All change for Provider Services You probably all know by now……. but just in case you don’t, our Provider arm has a new name, Kirklees Community Healthcare Services. This will be shortened to Kirklees CHS. In primary care trusts across the country the provider and commissioning arms are moving further apart. This is government policy with the aim of developing strong commissioning bodies and strong community service providers. The way forward for provider arms generally is to improve and increase their range of services. This means continuing to develop existing services and looking to begin offering new services. Without this division it would be inappropriate for the commissioning side to be awarding contracts to part of its own organisation due to a conflict of interests.

For stepping in A big thank you is due to the seniors of our School Nursing Team for stepping in and working extra hours so that targets for delivering the HPV vaccine to teenage girls can be met.

The campaign to protect 12-13 year olds from cervical cancer began across the country this autumn. This work should be done by Band 5 nurses and whilst they were being recruited the seniors agreed to give the vaccinations to the year eight pupils in Kirklees so that the schedule did not slip.


Farewell Denise Denise Boyd, Deputy Director of Kirklees CHS, has taken the post of Director of Provider Services at Bury PCT, Greater Manchester. She moved to the Kirklees area three years ago when she took the position of Deputy Director at Huddersfield PCT and transferred across when this PCT was created in 2006. Denise has trekked across the Pennines from her home near junction 21 of the M62 whilst she has worked here. So the travelling time to her new place of work will be shorter and easier, especially in winter. Although looking forward to the challenges of her new role, Denise said she felt “wretched” at leaving her job here. She continued:” I’ve had a great time here – an absolute ball - working hard and playing hard. The people are fantastic and I’ve not felt so much regret at leaving a job since I was a ward sister and that was some years ago! “But I’m going for promotion. The job came up and I went for it, the location was secondary.” There have been a lot of changes whilst Denise has been here and she leaves Kirklees CHS poised on the brink of exciting new challenges. She added:”I’ve made friends rather than just colleagues and these are good people. I know Kirklees CHS will do well.” Denise went for a meal with her friends just before she ventured into pastures new. During the evening Kirklees CHS Director, Robert Flack presented her with leaving gifts from the people she had worked with. He thanked Denise for her considerable contribution to the success of the organisation and said her work here would be a lasting legacy. We did take some photos – honest – but they were too dark to use!!

Holme Valley to Death Valley On November 8 Nurse Practitioner and mountain bike rider Virginia Roberts will swap the local hills for the gruelling terrain of Death Valley, California. Virginia, 39, from Holmfirth aims to raise over £3,000 for MAG (Mines Advisory Group) – a charity involved in the clearing of land mines. Fitting in fundraising and training for the week long expedition, alongside her full time job at New Street and Netherton Group Practice is a challenge, admits Virginia, but she explains how passionate she is about the cause. “MAG is involved in clearing the mines that are left behind in areas after conflict. Tragically, it is frequently youngsters who are killed or maimed after playing with these mines - thinking of them as toys – literally killed by their curiosity. As a mother I know how much every mother worries about the safety of her children but in areas living with the threat of hidden landmines the worry must be unbearable.” MAG works, not only to clear the danger by removing mines but also to promote peace through working with opposing factions, to rebuild communities by the development of infrastructures such as schools and health centres and also to educate those at risk from the mines. Virginia will be riding 263 miles over five days in temperatures of around 30oC through barren and arid country. Due to an accident a few weeks ago, Virginia’s training was delayed but she is now back on the bike and clocking up the miles in readiness for her trip. To support Virginia You can donate through her webpage at

Have you met Mark? Mark Marshall is Locality Manager for Batley. He joined us in the summer and he’s found his first thoughts about the organisation to be entirely justified! Yes, he liked the sound of things then and now he’s joined us he still does. A Biomedical Scientist, Mark worked for the National Blood Service in Leeds, but as he began to climb the promotion ladder he decided his future lay elsewhere and applied for the Locality Manager post. From his initial, informal chart with Joan Booth, Head of Localities, he thought the role sounded interesting and challenging. From looking at the website the PCT appeared to be a forward looking organisation. And Mark commented: “Now I’m working here what I thought then really is the case. I wanted to work in primary care and now I work here I’m really

looking forward to learning all I can about the organisation and the people. I want to manage people as I always wanted to be managed.” Born and raised on an inner-city Bradford council estate, Mark firstly gained a BSc and then MSc in Biomedical Sciences and says he was “a proper scientist”! Conscious that the vast majority of staff in his team are nurses, he says: “The challenge for me is to understand the roles of my team members and to use their skills and experience to enable me to make the right decisions. Managers must remember that they cannot be successful without their teams performing effectively.”


Kirklees Community Healthcare Services

What’s new in Holmfirth?


Holme Valley Memorial Hospital, Holmfirth, is the centre of attention at the moment. There’s so much happening and this is just the beginning…..!

Breakfast Club is a success A Breakfast Club for elderly patients who are preparing to go home from intermediate care on Maple Ward is proving to be a great success. They make their own breakfast, clear away and wash up whilst staff assess whether they will be able to do the same in their own homes. They can have tea, coffee, fruit juice, bacon and eggs, cereal, toast and they love it! Mrs Freda Crossland (85) and Mrs Mary Clark (95) think the Breakfast Club is a great idea, giving them confidence and helping them get back in a domestic routine. They both enjoy their kitchen visits. The idea for the Breakfast Club came from Nursing Auxiliary Rachel Lunn, who has a particular interest in nutrition. She said: “Quite a lot of our patients who were ready to go home in every other way were not coping well in the kitchen when they went home for their assessments, so I thought why not let them practice here?” Rachel’s nursing and therapy colleagues agreed and they are as pleased as the patients when it’s their day for Breakfast Club duty.

New look for Hawthorn Ward Refurbishment work to upgrade the Hawthorn Ward suite to state of the art facilities is getting under way. The £2 million building project will be completed next Spring and then the 20 intermediate care and palliative care beds now housed in Maple Ward will move over to the new, state of the art facilities. To meet increasing legislation and infection control demands Maple Ward would have to be improved and extended. Hawthorn Ward, which was originally built for mental health patients, has stood empty for several years. By upgrading Hawthorn Ward the building programme can be completed without patient services being disrupted. Patients will be transferred the few yards to the refurbished ward when the work is finished. Julia Calcraft, Holme Valley Matron, said: “Our wards will have just three beds and ensuite facilities and will meet infection control, privacy and dignity requirements. We’re all really looking forward to the work being completed and being able to offer our high standards of care in first class surroundings.” Patients and their visitors love to sit in the League of Friends funded Maple Ward conservatory and the new plans include a replacement conservatory. Once the building work is finished the League of Friends will pay for a new, south-facing garden to be created around it. The contractors are N U Construction of Halifax, who have wide experience of hospital building programmes.

Looking further ahead Refurbishing Hawthorn Ward is the first stage of the exciting plans by NHS Kirklees to develop Holme Valley Memorial Hospital. Local people will be kept informed about the developments and one of the first discussions between healthcare professionals and the public was at the Holme Valley South Area Committee.

L-R: Mrs Crossland, Nursing Auxiliary Lyn North, Mrs Clark

Possible schemes include maximising the use of the minor surgery facilities, creating an on site diagnostic suite, creating a day case therapy suite and offering a flexible, bookable space which it is intended will be used by a broad range of health and social care service providers.


Welcome The Health Information Service has been joined by: Nicola Troup who is the new Information Manager supporting project based information reporting and analysis. She works with the Health Improvement Team lead managers to develop and support their information requirements. Nicola has over 10 years information experience within the NHS and worked as the Information Manager at Doncaster and Bassetlaw Hospitals NHS Foundation Trust for the last three years. Tony Geering who is Senior Information Analyst/Deputy Team Manager. He has a wealth of experience within the private and public sector and for the past four years worked as a Management Information Officer within Human Resources at Kirklees Local Authority. His initial brief will be to develop a suite of routine reports using SystmOne to support Kirklees Community Healthcare Services (KCHS).

L-R: Anne Pearson, Jackie Hatfield, Tom Brailsford, Service Manager North Kirklees Lifeline, Tracy Conroy, The Mayor of Kirklees Cllr Karam Hussain

New wound care clinic opens in Dewsbury A new service offering drop-in wound care for injecting drug users has been opened in Dewsbury by Anne Pearson of the Queen’s Nursing Institute.

Janette Booth who is a Data Quality Facilitator identifying data quality issues and liaising with KCHS staff to support the maintenance of high quality patient records on SystmOne. For the past seven years, Janette has worked as a Community Information Analyst within THIS. Jackie at work

This is a partnership between NHS Kirklees, The Mid Yorkshire Hospitals NHS Trust and the charity, Lifeline. The pilot 12-month venture is being supported and funded by the Queen’s Nursing Institute and the Community and District Nurses’ Association. They both recognised the value of plans for the service which were submitted by District Nurse Team Leader, Jackie Hatfield and Tracy Conroy, Tissue Viability Nurse from The Mid Yorkshire Hospitals NHS Trust. They both have years of experience in this field of work and identified a gap in care provision. Jackie and Tracy offer expert, professional treatment in a clinic environment at a weekly session from the Lifeline Kirklees premises in Dewsbury. If the Thursday afternoon sessions are well attended they hope to expand the service in time. “The problem is,” said Jackie, “that drug users who get a sore, abscess or open wound in an injecting site tend to treat themselves at home in sometimes difficult circumstances. “Earlier treatment will be better for users and more cost effective for local health services because it will mean fewer people being admitted to hospital or visiting A&E inappropriately.” Jackie has done extensive research over her 17 years nursing in the community. Tracy, based at Dewsbury and District Hospital, has wide experience of working in leg ulcer clinics. They worked with injecting drug users in drawing up their plans for the new service and as far as they know there is only one other similar clinic – in Glasgow.

To find out more about these roles contact Helen Bridges, Head of Data Quality and Information Analysis on helen.bridges@

Congratulations Baby News Simone Arratoonian

Simone Arratoonian from the Public Health Directorate has had a baby daughter born on 1 October, named Anoush Soffiya. Both are doing well.

Competition How many times can you spot our Chief Executive, Mike Potts, in this issue? The first correct answer to arrive at will win £10 gift voucher.

Want to be a trade union rep? Movers and shakers

Here at NHS Kirklees, incorporating Kirklees Community Healthcare Services, senior managers and trade union representatives meet regularly to discuss key issues that will impact on, or are important to, employees.

Recent discussions include the move to the new NHS Kirklees HQ building, the Kirklees Community Healthcare Services “Options” Flexible Working pilot, and issues related to staff concerns over clinical waste management. NHS Kirklees is supportive of employees being members of their chosen trade union, and in particular would like to encourage trade union members to consider whether they would be prepared

to become trade union representatives. This important role gives an opportunity to represent your fellow trade union members and take a lead role in engaging with managers about workplace issues. As a trade union representative you would remain in your substantive post, but you would be able to take time off for trade union duties and the union will normally fund relevant training for you to become fully proficient in your new role. For more information about joining a trade union or becoming a trade union representative, please contact one of NHS Kirklees’ existing trade union representatives; listed below:

Brian Wheeler UNISON

Tel: 0113 2182340

Andy Law Royal College of Nursing

Tel: 0845 4567869

Paul Cooney Huddersfield Health UNISON Branch Secretary

Tel: 01484 342079 Mob: 07796 366371

Linda Rudkin Unison Branch Chair

Tel: 01484 342299

Gillian Longbottom UNISON Representative, St Luke's House

Tel: 01484 466049

Rob Harrison Tel: 01484 343404 UNISON Representative, Old School of Nursing Peter Horner CSP Representative, Eddercliffe Centre

Tel: 01924 351565

Trevor Kenworthy UNISON Representative, Cleckheaton Health Centre

Tel: 01924 351537

Jackie White AMICUS Representative, Dewsbury District Hospital

Mob: 07903 755624

Starters Tracy Owen, Team Administration Assistant, SLH; Lindsay Gilroy, Community Staff Nurse, PRCHC; Nicola Troup, Information Manager, SLH; Sarah Taylor-Williams, Community Matron, Eddercliffe HC; Christopher Rodger, Community Staff Nurse, Oaklands HC; Elizabeth Pengelly, Pathways Redesign Programme Manager, SLH; Elizabeth Messenger, Health Improvement Practitioner Specialist, SLH; Cassie Marin, Admin Assistant, The Valleys; Paul Cunnington, Storeperson Supervisor, Community Care Stores; Heather Koolaji, Health Improvement Practitioner Specialist; Denise Fitzmaurice, Health Visitor, The Valleys; Peter Labett, Bank HR Consultant; Jennifer Philpott, Bank Staff Nurse; Harriet Frain, Bank Auxiliary Nurse; Sarah Dyson, Bank Auxiliary Nurse; Caroline Elliott, Admin Assistant, The Valleys; Lucy Crowther, Staff Nurse, CASH; Charlotte Allen, HR Assistant; Elizabeth Julia Jackson, Staff Nurse, CASH; Laura Lambert, Team Admin Assistant; Chris Stead, Driver; Sally Haigh, Speciality Doctor, CASH, PRCHC; Janet Brooker, Community Matron, Fartown HC; Julie Lockwood, Secretary/Administrator/Receptionist, Whitehouse Centre; Pat Andrewartha, Urgent Care Programme Manager; Leigh Barker, Community Matron, Eddercliffe HC; Nicola Robertshaw, Community Matron, Fartown HC; Andrea Bailey, Bank Nurse Auxiliary; Simon Walker, Highly Specialised podiatrist, HVMH; Michael Hirst, Practice Support Pharmacist, PRCHC; Nicola Hoyle, Consultant Public Health; Jennifer Hughes, Bank Staff Nurse; Nicola Hawley, Staff Nurse School Nursing, Kirkburton HC


Get involved

Remember, this is your newsletter and we’d like everyone to be involved. So, if you have anything you’d like to share please send it to: Communications team, St Luke’s House, Blackmoorfoot Road, Crosland Moor, Huddersfield HD4 5RH 01484 466044/466223 or email Deadline for articles for next issue is 10th November 2008

Carol Woodhead, Kathryn Hirst, Dominic deGraft Aidoo, Hassan Karimi, Melanie Wells, Sara Fletcher, Imran Khan, Lesley Delaney, Carol Byrne, Lynda Ackroyd, Deborah Harris-Sinclair, Sally Roberts, Stephen Graham. CASH – Contraception and Sexual Health, HC – Health Centre, HVMH – Holme Valley Memorial Hospital, PRCHC – Princess Royal Community Health Centre, SLH - St Luke’s House

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