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Worcestershire Mental Health Partnership – using the Deanery interface to empower managers and staff As part of their ESR benefits realisation agenda, Worcestershire Mental Health Partnership has been running business process redesign sessions over a period of 6 months, examining not only how the Trust works, but how it can be more efficient. The sessions are ongoing as part of the continuous improvement to processes. With ESR now fully embedded into all NHS organisations, Worcestershire Mental Health, like many other Trusts, has also been looking at how ESR can help them become more efficient, and when the launch of the Deanery interface into ESR was announced, the Trust Board was keen to maximize on the benefits it would bring them. Inter Authority Transfer has already made the transfer of NHS staff from one employing organisation to another much more efficient, but the new Deanery interface presented a further opportunity for Trusts like Worcestershire Mental Health to understand the data they held about each of their junior doctors, and more importantly, be assured that the data they held was accurate and updated regularly. Jayne Edwards, the Trust's ESR lead explains how the introduction of the Deanery interface has impacted on the Trust and the junior doctors they employ; "As a Trust we are very keen to implement the ESR Model Office and reap not only the financial benefits, but also the more qualitative benefits. For us, one of the key drivers is to improve quality of data in relation to our staff, and empower our staff to take responsibility for their own personal data. When it comes to junior doctor rotation, for a lot of Trusts like ours it can be an immense amount of work trying to keep records up to date and, because of the transient nature of the staff group, it is an ongoing challenge. We first used the Deanery interface into ESR in December last year and realised, from a very early stage in our preparation for the interface, that we needed to take a few necessary and crucial steps to ensure we were going to reap benefits from it" Not having the exact training position matches with Intrepid has meant that the Trust has had to create new training positions in ESR. "It has been quite a large task to undertake, but in order for the interface to work correctly it is a crucial task, and by the end of March we will have fully updated our position library in ESR and will be ready for the new intake of junior doctor requests in August which has been an immense task in previous years.

Spring 2010


Historically trainee doctors have had to complete a large number of forms when they arrive at a new employing organisation and they have been asked to provide the same information time and again. For some trainee doctors this means 3 times each year. Now, when the new doctors arrive for their induction to work for Worcestershire Mental Health Partnership they are now issued with a smart card and given access to their ESR record using Employee Self Service (ESS). This has a huge positive impact on the staff group. From their first day in the Trust they can check whether the data that we have in their ESR record is correct and they can make changes if necessary, and more importantly for them they can see their pay-slip using ESS, this is something we have had a lot of positive feedback about. We now have confidence that the data we hold in ESR about our junior doctors is accurate and, because of the nature of the interface, it means that when a change to a record is made in ESR, or on the Intrepid database by the Deanery, the interface is sharing that information continuously, and therefore the data is certainly more accurate than it perhaps has been in the past. The launch of the Deanery interface in ESR has been a really positive development for us. ESR is driven at Board level, with complete commitment to implementing all areas of the model office, because for us ESR is a tool that can bring real business benefits, empower our managers and staff and help us to become more efficient, which in turn results in an improved patient experience, something we all strive for". For more information email Jayne Edwards at Jayne.Edwards1@worcsmhp.nhs.uk

Spring 2010


http://www.electronicstaffrecord.nhs.uk/fileadmin/documents/case_studies/Worcestershire_MH_Partnersh