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NLMS - Promoting Best Practice – The Top 20 Performing Organisations Top Tips Royal Cornwall Hospital NHS Trust - Currently No.1 for NLMS course completion rates (January-April 2010)

From left to right: Graham Bray (Training Administration Supervisor), Merien Hicks (NLMS Implementation Team),Mark Saddington (Associated Head of Learning & Development), Sara O'Mahoney (Training Administrator), Michelle Oakford (Training Business Manager)Nicola Bonner (Training Administrator),Jane Gambie (Training Administrator), Debbie Emmerson (NLMS Implementation Team)

The National Learning Management System (NLMS) has supported NHS organisations and specifically elearners since late 2008. Presently the NLMS is being used by over 200 NHS organisations providing elearning courses that are both locally and nationally recognised. There have been over 500,000 user accounts set up and learners have access to over 160 national courses. Implementing NLMS at organisational level requires a team approach, from the start of the pilot phase right through to implementation. It requires hard work, dedication and commitment from the NLMS Project Leads, Training and Development Departments, Elearning Teams, IT Departments, Communication Teams and other key stakeholders to really embed a new NLMS elearning culture throughout the organisation. The drive is to ensure that each learner is aware of the elearning courses specifically available to them and, more importantly, how they personally can obtain real learning value from each course delivered. Since the delivery of the first elearning package, the NLMS is growing from strength to strength, but relies on continued commitment and enthusiasm to drive awareness and elearning education forward at a local level.


The ESR Project would like to personally congratulate all the individuals involved in implementing NLMS and in particular the 'Top 20' for their high level of commitment to the NLMS project. Top 20 Performing Organisations: Course Completion User Rates Below is the first league table of our ‘Top 20 Performing Organisations’ on course completion user rates via NLMS since January 2010 to April 2010. Position SHA Region 1 SOUTH WEST 2 SOUTH CENTRAL 3 EAST OF ENGLAND 4 LONDON 5 EAST OF ENGLAND 6 EAST MIDLANDS 7 SOUTH WEST 8 LONDON 9 YORKSHIRE AND THE HUMBER 10 SOUTH CENTRAL 11 WEST MIDLANDS 12 NORTH WEST 13 14 15

16 17 18 19 20

NORTH WEST SOUTH WEST YORKSHIRE AND THE HUMBER WEST MIDLANDS SOUTH WEST WEST MIDLANDS NORTH WEST

Trust ROYAL CORNWALL HOSPITALS NHS TRUST OXFORD RADCLIFFE HOSPITALS NHS TRUST CAMBRIDGE UNIVERSITY KINGS COLLEGE HOSPITAL NHS FOUNDATION TRUST SOUTH EAST ESSEX PCT LINCOLNSHIRE PARTNERSHIP NHS TRUST POOLE HOSPITALS NHS TRUST IMPERIAL COLLEGE HEALTHCARE NHS TRUST THE ROTHERHAM NHS FOUNDATION TRUST

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST DUDLEY PCT LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST NORTH CUMBRIA ACUTE HOSPITALS NHS TRUST NORTHERN DEVON HEALTHCARE SHEFFIELD CHILDRENS NHS FOUNDATION TRUST

HEART OF BIRMINGHAM TEACHING PCT

ROYAL UNITED HOSPITAL BATH NHS TRUST NORTH STAFFORDSHIRE COMBINED HEALTHCARE NHS TRUST CHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST EAST MIDLANDS NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST


To attain the success that is reflected within the league table above, the organisations have employed unique systems to ensure elearning has been cemented and permanently embedded into their organisational culture. Each one of these organisations has had to overcome some barriers which may have prevented successful implementation of NLMS, as well as harness key organisational drivers. Some of the top performing organisations listed above have shared their ‘top tips’ and ideas for best practice to ensure NLMS is easily accessible for all staff;

The Top Elearning Tips “Understand the scope of your plans - If your project meets the strategic organisational needs it will get supported by the right people. Talk to other Trusts and visit them to establish what the options are…follow a traditional formal project board approach and include key stakeholders such as IT and service users…It also avoids implementing a solution that your users do not want…test, test and test again never put anything in the live environment without first testing thoroughly…test absolutely everything first like this and you will have few surprises and it takes less time overall and make use of the excellent training offered by McKesson”. Mark Saddlington, Royal Cornwall Hospital NHS Trust “One of the reasons for the success is the individual attention we have given to staff who has requested help using the NLMS. We have visited staff on wards and in offices…Our Chief Executive who is extremely supportive of the whole elearning agenda, and in the very early days of elearning wrote to all staff in the Trust informing them that she had completed an elearning course and now it was their turn. This sort of advertisement you cannot buy”. Mette Jensen, Berkshire Healthcare NHS Foundation Trust “We launched a new ‘Learning and Development Directory’ which has all the available elearning packages listed and also wrote a quick start guide to elearning in OLM… drop in sessions are provided in our elearning suites on all sites where staff can get 1 - 1 help with accessing a course…and a network of elearning super users is being built to support staff in their own departments…the Elearning Advisor role provides an outreach service by visiting departments to give demonstrations and answer questions for teams of staff”. Val Cullen, Oxford Radcliffe Hospitals Trust “One thing that has really worked for us is to run 'workshop' sessions with either myself or a trainer available to help staff log on to ESR for the first time… we also produced a 'flyer' advertising elearning that went out with payslips”. Chris Heward, Heart of Birmingham Teaching PCT “Offer open sessions for staff to ask questions…The question and answer session gave those with concerns a chance to raise these and have them answered…If you enrol staff on the relevant courses they are more likely to complete the modules…so that when they log on to the elearning is ready to play and they don’t have to search for the course…develop a good working relationship with your IT department…Deploying software centrally meant that it stopped individual calls to the IT helpdesk and reduced their workload”. Laura Hankinson, Poole Hospital NHS Foundation Trust


“Promote the flexibility that elearning enables to all of its users this allows employees to own and self manage their learning at their pace in an environment that works for them...make the learning appealing…raising awareness of the value and effectiveness of well structured blended learning solutions”. Alison Dubbins and Sue Wragg, Sheffield Children’s NHS Foundation Trust “We have a dedicated trainer who takes ESR awareness training to wards and departments to spread the news about elearning…We have also opened up home access for staff and have offered elearning as an alternative to classroom solutions”. Amanda Gunning, Royal United Hospital Bath NHS Trust “Send all usernames and passwords from a recognised email address example elearnhelp@...Create elearning champions in divisions /directorates that can cascade messages down to staff, be a point of call”. Gail Deane, Cambridge University “Support your learners completely...Advertise and market courses from the top down, board level to health care assistant. Elearning is for everyone… Promote via 'subject experts' and talk to existing groups…support in person… Enrol staff onto all mandatory training so that they only have to 'play' the next time that they log in”. Sam Amaning, Kings College Hospital NHS Foundation Trust “Promotion, Promotion, Promotion! Make sure everybody knows that elearning is available... Offer as much support to staff as possible, not everyone is confident in the use of elearning and you can’t afford to have any negative experiences. Get your IT department on board from the start and work closely with them; they are vital to the success of the platform”. Gary Crosslands, The Rotherham NHS Foundation Trust “It is important to have a sound business case as to why elearning is an appropriate solution to fulfilling mandatory training requirements as part of a blended approach to learning... Ensure your IT department is involved from day one of the project. They are invaluable to ensuring technical issues are resolved along the way”. Alan Hewitt, Dudley PCT “We have link trainers who provide a link from the Learning and Development Department to service areas across the trust…and have a 'help centre' function so that staff having difficulties can ring into our department…and for the staff answering the phones, providing the support and for staff completing these programmes, if it doesn't work the first time: a long outgoing breath, take a break, have a coffee, laugh, get it into perspective and try again”. Nikki Gibson, Lincolnshire Partnership NHS Trust The key messages coming from all of the Trusts is a) listen to needs and desires of the learner, b) ensure that you have a good working relationship with your IT department, c) ensure you have total commitment from everybody involved on the project and d) support your staff. Continual drive and commitment of everybody involved ensures that the learner has the support that they require every step of the way. This is the first of a regular NLMS feature focusing on top performers, top tips and ideas for best practice. We look forward seeing who is in the next ‘Top 20’ and to find out how they successfully managed to be our number 1 in course completion by user rates.

http://www.electronicstaffrecord.nhs.uk/fileadmin/documents/nlms/NLMS_Top_20/NLMS_Top_20_-_January_-  

http://www.electronicstaffrecord.nhs.uk/fileadmin/documents/nlms/NLMS_Top_20/NLMS_Top_20_-_January_-_March_2010.pdf

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