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NLMS - Promoting Best Practice – The Top 20 Performing Organisations Our New Number 1 for NLMS Course Completion Rates Oxford Radcliffe Hospitals NHS Trust (April - June 2010) “This week (09.08.10) we are running a focus week on statutory and mandatory essential training and tomorrow is our eLearning day. We are going to use this opportunity to share this excellent news with the rest of the Trust as everyone has contributed to our success. Our ability to effectively use eLearning is down to the commitment of our staff to their own development" Valerie Cullen, Oxford Radcliffe Hospitals NHS Trust

(Back left to right: Pat Giles eLearning Advisor, Adam Payne OLM/NLMS Administrator, Beverley Cook Learning and Development Administrator, Valerie Cullen Head of Learning and Development. Rest of the team not featured: Becky Garnell and Sue Wells Training Managers, Cyndy Sheppy, Ann Hetherington and Vicky Beesley Learning and Development Administrators.)

The Top 20 article wishes to congratulate all the NHS organisations that are using the National Learning Management System (NLMS) as their number one eLearning delivery platform. The league table below show those ‘Top 20’ organisations that have reached outstanding results in achieving high course completion rates by their eLearners. We would also like to take this opportunity to thank all the other NHS organisations and all the individuals involved, especially to those who are using innovative approaches in motivating their staff to access eLearning. In order to celebrate the ‘Top 20 Performing Organisations’ achievements we have included their ‘Top Tips’ and suggestions in how they achieved their current position.


Top 20 Performing Organisations: Course Completion User Rates Below is the second league table of 2010 showing our ‘Top 20 Performing Organisations’ on course completion user rates via NLMS since April to June 2010. This article will be released every 2 months. It’s been an interesting set of results since the figures were released for January-March 2010 showing a lot of movement within eLearning completions. Regionally we have had significant increases in user course completions from the East Midlands, East of England, Yorkshire and Humber and the North West. Subsequently a few new Trusts have entered the ‘Top 20’ so congratulations to Pennine Acute NHS Trust, Barnsley Hospitals NHS Foundation Trust, Liverpool PCT and Southport NHS Foundation Trust and Mid Yorkshire Hospitals NHS Trust in all their great work in promoting eLearning. Again congratulations go to Oxford Radcliffe Hospitals NHS Trust who stayed consistent in their eLearning activities in maintaining a higher user usage and reaching the No1 position.

Position SHA Region

NHS Organisation

1

SOUTH CENTRAL

2

EAST OF ENGLAND

OXFORD RADCLIFFE HOSPITALS NHS TRUST CAMBRIDGE UNIVERSITY

3

SOUTH WEST

4

EAST MIDLANDS

5 6

EAST OF ENGLAND NORTH WEST

7

NORTH WEST

8

LONDON STRATEGIC

9

SOUTH WEST

ROYAL CORNWALL HOSPITALS NHS TRUST LINCOLNSHIRE PARTNERSHIP NHS TRUST SOUTH EAST ESSEX PCT NORTH CUMBRIA ACUTE HOSPITALS NHS TRUST THE CARDIOTHORACIC CENTRE LIVERPOOL NHS TRUST KINGS COLLEGE HOSPITAL NHS FOUNDATION TRUST NORTHERN DEVON HEALTHCARE

10

SOUTH WEST

POOLE HOSPITALS NHS TRUST

11

YORKSHIRE AND THE HUMBER

12

NORTH WEST

13

NORTH WEST

BARNSLEY HOSPITAL NHS FOUNDATION TRUST PENNINE ACUTE HOSPITALS NHS TRUST STOCKPORT NHS FOUNDATION TRUST

14

SOUTH CENTRAL

15

NORTH WEST

16 17

NORTH WEST YORKSHIRE AND THE HUMBER

18

YORKSHIRE AND THE HUMBER

19

YORKSHIRE AND THE HUMBER

20

EAST MIDLANDS

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST CHESHIRE AND WIRRAL PARTNERSHIP NHS FOUNDATION TRUST LIVERPOOL PCT MID YORKSHIRE HOSPITALS NHS TRUST THE ROTHERHAM NHS FOUNDATION TRUST SHEFFIELD CHILDRENS NHS FOUNDATION TRUST NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST


The New Trust’s Top eLearning Tips Create or use engaging interactive content...Attend senior management meetings to promote the benefits of eLearning...provide a support system to troubleshoot any queries quickly and easily, for example, an internal website with frequently asked questions and solutions also offer elearning as an alternative to face-to-face training as users have different learning styles. John Bramwell, Pennine Acute Hospitals NHS Trust Strong support at board level is essential and have a project team made up of key staff from, IT, eLearning, learning and development and the ESR Project Team…We launched the 'Corporate Curriculum' in which the Executive Team endorsed which key mandatory training courses were replaced with eLearning…Clear roll-out plan within the Trust identifying work areas, timescales and key points of contact for deploying the use of NLMS and a robust project plan with constant monitoring and support from the ESR NLMS Central Team….Work closely with key subject leads to ensure courses are relevant to subject area and linked in with organisational reporting. Angie Price, Barnsley Hospital NHS Foundation Trust Communicate with all stakeholders, including your ESR leads, OLM leads, IT support lead, learning and development leads, subject matter experts for course sign off, service leads and most importantly your learner...Be ready to support users, from training them on the new system to sending out usernames and passwords...Ensure you’re linked in with other organisations, so you can share knowledge, resources and good practice. Thomas Smith, Liverpool Primary Care Trust IT Readiness is critical; the first player to get on your NLMS Team should be the IT lead. Go through the IT Readiness Checklist and find out where it works, and where it doesn't, and why. Get hands on with the user's technology and see NLMS through their eyes…Speak with your mandatory training leads and get them on board. They will tell you what is really needed, and by whom. Then you can engage users by pairing staff groups with eLearning packages they will want to use. i.e. e-Audiology, Image Interpretation, Blood Transfusion …Make them want to know more about NLMS! We know about using blended learning solutions, but how about using a blended marketing approach for NLMS? Don't just hang a few posters on (un)notice boards, or rely on email campaigns; find a variety of ways to get the NLMS message out. We are experimenting with using, amongst other techniques, smart phone technology, to piqué interest and encourage staff to actually seek out information about NLMS. Annie Duckenfield, Mid Yorkshire Hospitals NHS Trust Pilot the system with a varied group. This is not only important to test the features of the system and ensure there are no technical issues, but also to help the eLearning Team in amending and creating user support materials…Promote the system around your Trust and update your staff frequently on new courses, benefits of the system and course development opportunities. In a wary financial climate the opportunity of free national training designed for the NHS is a big draw… IT assistance is heavily needed in the implementation of NLMS, which is to be expected with any new system….It sounds obvious, however, provide as much support in as many ways as possible. We constantly update our intranet microsite, we have also created quick start user guides, provided interactive tutorials, drop in sessions, visits to departments for team training and ongoing telephone support as well as giving 1:1 training where possible. As our eLearning Team consists of 1.5 staff and users have varying learning styles and IT competences, it is of benefit to broaden the scope of supporting materials to ensure all users are supported, which ultimately leads to fewer queries in the long term. Andrew Shaw, Stockport Foundation Trust


We look forward to seeing who will be our ‘Top 20’ next time and will encourage other NHS organisations to contact and share best practices with each other to help us all strive for excellence in eLearning. For other top tips please review the previous article by accessing Kbase at www.esrsolution.co.uk/kbase/

http://www.electronicstaffrecord.nhs.uk/fileadmin/documents/nlms/NLMS_Top_20/NLMS_Top_20_-_April_-_J  

http://www.electronicstaffrecord.nhs.uk/fileadmin/documents/nlms/NLMS_Top_20/NLMS_Top_20_-_April_-_June_2010.pdf

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