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GreaterReadingChamber.org

Order of Classes & Introduction of Updated Module Fall 2015

Winter 2015

Updated Module 1 in place; Continue with current Module 2 and 3

Spring 2016

Updated Modules 1 and 2 in place; Continue with current Module 3

Updated Modules 1, 2 and 3 in place

Module I: Principles of Supervision 1

Supervisor’s Role in Management

Supervisor’s Role in Management

Supervisor’s Role in Management

2

EEO and the Law

EEO and the Law

EEO and the Law

3

Understanding Yourself & Others (DISC)

Understanding Yourself & Others (DISC)

Understanding Yourself & Others (DISC)

4

Communication & Listening

Communication & Listening

Communication & Listening

5

Understanding Groups & Developing Teams

Understanding Groups & Developing Teams

Understanding Groups & Developing Teams

6

Emotional Intelligence, Part 1

Emotional Intelligence, Part 1

Emotional Intelligence, Part 1

7

Emotional Intelligence, Part 2

Emotional Intelligence, Part 2

Emotional Intelligence, Part 2

8

Managing a Diverse Workplace

Managing a Diverse Workplace

Managing a Diverse Workplace

Module II: Managing Performance, Developing Employees and disciplining Effectively 1

Communications

Motivating and Recognizing Employees

Motivating and Recognizing Employees

2

Listening

Developing and Coaching Others

Developing and Coaching Others

3

Emotional Intelligence

Delegating Effectively

Delegating Effectively

4

Delegating

Creating Performance Standards and Documenting Performance

Creating Performance Standards and Documenting Performance

5

Improving & Maintaining Performance

Giving Effective Feedback

Giving Effective Feedback

6

Improving Work Habits

Following Up Effectively & Effective Disciplinary Action

Following Up Effectively & Effective Disciplinary Action

7

Understanding Groups & Developing Teams

8

Handling Complaints

Module III: Leveraging Skills for Organizational Success 1

Understanding Yourself and Others (DISC)

Understanding Yourself and Others (DISC)

Conducting Performance Reviews

2

What’s Wrong With You? Conflict Management

What’s Wrong With You? Conflict Management

What’s Wrong With You? Conflict Management

3

Managing Relationships & Valuing Differences (Diversity)

Managing Relationships & Valuing Differences (Diversity)

Problem Solving & Decision Making

4

Communicating With Difficult People

Communicating With Difficult People

Business Communication for the 21st Century

Comprehensive curriculum will focus on the following topics: FRAMEWORK—You are now “they”

SITUATIONAL

 Supervisor’s role in management—include appreciation for differences in style, maturity and ethnicity. Realize your role allows you to build, grow and improve you and your reports; competency and proficiency.

 Understanding groups & developing teams including communication and listening. Relate and identify unique abilities of individuals in order to build high performing work teams.

FOUNDATIONAL

 Motivating and recognizing employees –differentiate, distinguish and recognize individual employee strengths and express accordingly.

 Creating performance standards, documenting performance, goal & priority setting—job and career, including use of the workday system. Apply both strategic and tactical planning to guide and measure results.

 Developing and coaching others—practice and demonstrate desired behaviors, guide employees to think tactically, strategically and make informed decisions.

REINFORCEMENT

 Giving effective feedback—appraise and measure for competency and proficiency.  Following-up effectively & effective disciplinary action. Question and formulate actions plans for improvement including problem solving and decision making strategies.

LEGAL

 EEO and the Law—in coordination with Carpenter HR and Legal, utilize actual case studies for discussion.

Continued on page 22   21

Profile for Hoffmann Publishing Group

Commerce Quarterly Fall 2015  

Business and economic development news surrounding the Greater Reading, Pennsylvania region.

Commerce Quarterly Fall 2015  

Business and economic development news surrounding the Greater Reading, Pennsylvania region.

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