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Volume 38, Issue 4 July/August 2013

What Makes a NGPP Paperhanger Stand Out? By NGPP Central Region Director Steven Kaye C.P., Paper Craft Interiors, Algonquin, Illinois

What makes As I said, first on the list paperhangers so So, should we crow and spread our would be primers. Next on special? Why do some wings? I think so. Do we deserve to be the list is the wallcovering. of us admit to calling The list goes on and on. We paid well for what we do? Absolutely! might be hanging grasscloth ourselves prima donnas? Should we be prima donnas? Yep. Well, the proof is in the but no two are the same pudding. When it comes and this goes for whatever to the trades, there are else we’re hanging. Next on few that can stand up or along side of a NGPP the list - what adhesive should we use? This Paperhanger. What makes us a success is is a head scratcher. Should we use clear, clay, our ability to do our trade the right way. Being wheat or cellulose? Or do we dry hang? Is the professional means we must “talk the talk” and wallpaper pre-trimmed, untrimmed, or do we “walk the walk”. This builds our reputation and double cut? Please feel free to create another helps us become a success. list. However, all trades are not created equal. So, we have a lot of responsibility to worry Some have severe, even deadly consequences, about. Of course, if we mess up we eat the if not executed properly. Electricians and wallpaper and have to buy more out of our own plumbers are a prime example of this. But would pocket. This can be very expensive; maybe you hire any tradesman who was not qualified, even put us in debt. Do painters or faux finishers licensed and insured with all the years of have to worry about that? I don’t think so. experience that all homeowners seek? So, should we crow and spread our wings? Let me stay in my comfort zone when talking I think so. Do we deserve to be paid well for about decorating, paperhangers, painters, faux what we do? Absolutely! Should we be prima finishers and the like. If you put us all in a room donnas? Yep. So keep up the good work. Stand and took one appointed person from each group tall and be proud. That’s the way it seams! and have them list on a chart the similarities, I think it would end after the second listing. We INSIDE THIS ISSUE all have to deal with wall prep, so we each have President’s Message............................................................. 2 our primers to use. Then there is the next list. Painters will end at paint. Faux finishers will list National Convention 2013; What’s It All About?.................... 4 the many different finishes to apply to the walls. Building the Great Walls of Reno........................................... 5 They will add layers to get more depth and Professional Presentation: or textures. I don’t mean to make light of this. Make the First Impression Unforgettable........................ 6 I would say we have all seen some beautiful The Chicago Tech Tour 2013................................................. 8 finishes. Good for them. We as paperhangers New Members ...................................................................... 9 deal with so much more though. July/August 2013 - Page 1


President’s Message . . .

Communication & Board Decisions By President Cyndi Green, C.P., Cyndi Green Wallcovering, LLC, Monroe, Louisiana

My fellow members, I have served on this board many years in different capacities. Every position has its challenges and it takes a special dedication to give of your personal time to serve a volunteer organization. I have great admiration for all of our board members. As dedicated leaders, they are driven by a desire to pump out good, actionable decisions and make them happen while trying to search for the best consensus for their fellow businessmen and friends in this organization. Every member on this board has a desire to please everyone. After serving as your President and As dedicated leaders, (our watching how hard the region directors board members) are driven and committees by a desire to pump out work, I feel it would good, actionable decisions be helpful to give you some insight as to and make them happen while what we do and how trying to search for the best we work as a board. I consensus for their fellow think this information will help us all realize businessmen and friends in this the need for better organization. communication as we encourage you to participate and stay aware of where we are going, so that your Board can assure we are moving with the majority of your wishes. That is the key word here…majority. I think when most people begin to serve as a leader they have the well-meaning intent to search for 100% consensus on every decision. I know 13 years ago, as a naïve new leader that I did. While that happens for good reasons (genuine concern for the feelings of others; a wish to not seem dictatorial; the desire for unity) you learn that working toward 100% agreement will ultimately bring growth and programs to a grinding halt. It is just not reality, so you reevaluate your definition of consensus. Equating “consensus” with “all must all agree July/August 2013 - Page 2

with this” is both counter-productive and actually debilitating for the entire organization, because you will never move forward. To keep this organization from suffering from consensusgridlock, we must shift to define consensus as “100% acceptance of the majority decision”. It works like this: 1. We discuss and debate issues powerfully, honestly, and openly. For acceptance of the majority decision to take place, it’s necessary that everyone on the team gets to say their piece fully in an open, transparent forum. We use the “majority vote” system because it is the most productive. Even though our discussions can be confrontational and sometimes argumentative, it’s that freedom to argue, to make a point strongly that generates rich discussion. 2. When it’s time to make a decision, the majority rules. Our decision-making process has a time limit because if you place a firm time limit on the discussion and everyone knows there will be a vote at a specific time we get better decisions and more accomplished which serves you better. 3. When a decision is made, we take cabinet responsibility. For this process to work everyone on the team should agree that they will fully, completely sign on to any and all decisions made by the majority rule – and the majority vote prevails. That makes us a team that can make things happen. If you are not a part of the team, you are holding back progress. As a member of this body, unless you believe the decision to be illegal or unethical in the extreme, you have a responsibility to embrace, support, and implement that decision as if you voted for it at the time.

This process “will work” to make us more programs and changes in the discussion stage effective and productive. It is not bullet proof, and look forward to serving you. As with any though. This year our choice of a date for project, programs need money to run, but we the convention affected some members to strive to make our investments count. where they felt they were unable to attend the I hope this gives you an idea of the dedication convention. For this we are truly sorry. Every your board members give you; however, your member is important to us and we did add a input is part of this team effort and contributes policy to avoid conflict in the future. But it has to our success. As always, I encourage those of to go further than that. This was an unfortunate you that would like to become more involved to conflict with earlier decisions that were made, let us know. We need future leaders, committee but we still have many future decisions to make. volunteers, and new ideas. This is how we We can use this to bring a realization that we continue to grow. have to improve communication. I am asking I’m very honored to serve you. you as members to make an attempt to stay in touch with your region director. Stay aware of our event dates, and share your input. If you have a strong opinion on anything, reach out to them. Remember, these board national associate members members serving you also have jobs and they are volunteering their time to Advance Equipment Roman Decorating Products Manufacturing Company serve you, but it would help so much Roos International, Ltd. Bradbury & Bradbury Art Wallcovering if you didn’t depend on them knowing Wallpapers, Inc. Roysons all wishes. Be interactive with your Cavalier Wall Liner Rust-Oleum Corporation, Zinsser voting region director. We encourage Concertex Brands your input; we base our programs on Custom Laminations, Inc./The CLI Schooner Prints your input. We are in this together, Group Scotch Paint Corp. but we have to have a system to Designtex Group (The) Sean O’Connell Painting Corp. run our meetings that helps us stay Environmental Graphics Sherwin Williams productive. Fabric Mate Systems Sherwin-Williams Company Our web committee is working on Fidelity Wallcovering, Inc. Stark Wallcovering a total overhaul of the web site and I Gardner-Gibson Steve’s Blinds & Wallpaper, LLC. would like to see our region director Jacaranda, Inc. Tajima Tool Corporation forums utilized more. We will work to Jack Loconsolo & Company, Inc. Textile Wallcoverings International, keep you informed of plans as they Jacobsen & Balla LTD (TWIL) reach a point of solidifying. KC Sales Group The Williamson Free School of I would also like to point out that Mechanical Trades Koessel Studios we have made an effort in past years Thibaut Wallcovering Len-Tex Wallcoverings to pare down the size of our board Total Wallcovering LSI Wallcovering to save money. We have limited Vahallan Papers Maya Romanoff Corporation our in-person meetings to two per Wallauer’s MDC Wallcoverings year. We have four meetings a year Wallpaper Wholesaler Metro Wallcoverings and we are keeping two of them as Warner Wallcoverings, Division of teleconference calls. While we find National Wallcovering/Tapo-Fix RJF International teleconference calls difficult, it has New Era Portfolio Weitzner become necessary to keep down OLFA - North America Wolf-Gordon, Inc. costs and still remain productive. I Pacific Laser Systems (PLS) XIM Products, Inc. will say that our in-person meetings Phillip Jeffries Ltd. York Wallcoverings, Inc. are our brain-storming meetings, Purdy Corporation where we really seem to thrive and Rife RE Enterprises LLC make progress. We have some great July/August 2013 - Page 3


National Convention 2013; What’s It All About? With the National Convention just around the corner, we thought you might like to see some of the great sessions that will be held. Here are just a few of the sessions we have scheduled!

The Three P’s of Paperhanging: Productive, Profitable, Painless

Michael Baughman, C.P. – Baughman Wallcovering Presenter Michael Baughman, C.P. has been a member of the NGPP since 1991, and has participated in the convention and tradeshow many times. Michael is a licensed wallcovering contractor in California. Baughman Wallcovering does installing, removing and repairing of wallcovering in residences, museums, hotels, restaurants, theme parks and presidential museums. This session will teach you how to use tools and items not normally thought of as typical for wallcovering install and removal, to maximize your productivity. Using these alternative items can decrease pain to your body and brain, then increase your profit level by getting more done with less time and human effort.

What I Learned at the White House

Robert Kelly “As soon as the man with the earplug turned away, I started measuring the space between the three doors at the north end of the room. Space between center door and left door: 69.5 inches. Space between center door and right door: 71.5 inches. Height of door: 116 inches. Overall height of walls: 219.5 inches….so, over 18 feet. Damn big room. I would need a scaffolding plank at about 12 feet. Looks like three stages. “Then I turned and looked at the three windows on the south side of the room. Space between center window and left window: 46.5.Space between center window and right window: 47.5. That was all well and good. Although not perfectly symmetrical it was close enough. I stood in the middle of the room and looked north, then looked south. What impressed me at the moment was that the sun was glancing off of a very tall marble monument several thousand feet away July/August 2013 - Page 4

that by some magic had been placed so that it lined up directly in the center of the window. The Washington Monument. I turned around and the man with the ear-plug was still standing, arms folded, on the north side of the room. Secret Service: I would be seeing a lot of him, but somehow after measuring these walls I felt confident. I felt like I belonged there. I was in the Blue Room to do a job: hang some paper.” Learn more about the White House and what Bob found there, and what he learned, by attending this convention session!

The Backstory of Wallpaper: Paper-Hangings, 1650-1750

Robert Kelly Wallpaper design has captivated Western consumers for 300 years, but this book takes a closer look at wallpaper use. It tells how singlesheet wallpaper developed in Europe, found wide acceptance in England and France, and was successfully transplanted to the North American colonies. By 1750, wallpaper was well-established and poised for phenomenal growth. Have you ever wondered how paperhangers in previous times did their work? Would you be surprised to know that they often had hammers in their tool belt, to nail paper to the wall? Or that they sometimes used needle and thread to sew wallpaper sheets together? Or that the word “paperhanger” did not even appear during the first century of wallpaper use? How then did paper get hung? Who was doing the work for princes, kings and queens, some of the demanding clients who wanted paper hung in this period? Attend this lecture, and find out! Robert M. Kelly has the back story of wallpaper figured out, and shares it in this exclusive launch of his new hardcover book “The Backstory of Wallpaper”. A book-signing will be included.

How to Train your Decorator

Susan Macuna, C.P. – Macuna Wallpapering, LLC I have been a wallpaper installer since 1988. I joined the Guild over 10 years ago using what I have learned through the guild to improve

my skills in my work and in the business end.  I earned the Certified Paperhanger status about 9 years ago. (Time flies and I can’t remember the exact date.) I moved to Minnesota with my family in 2007. I agreed to speak about “Training your Decorator” because that is exactly what I am doing to grow my business. In 2007 Macuna Wallpapering, which is me, moved from Ohio to Minnesota. At that time, I stopped to ask myself what direction I wanted to grow my business. I had no client list and was starting from scratch. I decided I wanted to hang exotic and amazing products in the stately homes of my new target market. To work in that environment, I needed decorators as my client source. I found that decorators, both young and experienced, had a misunderstanding of wallpaper installation, measuring, and available products. Rather than dismissing those decorators, I presented myself as a valuable resource for them as well as encouraging them to increase their use of papers for their clients. I

have developed tools and techniques for dealing with decorators that have created a rich client list and a steady stream of work. I will share what I have developed and learned in my talk.

Pattern Placement and Engineering a Room

Bob Banker – Paperhanging by Bob Banker Bob Banker has been installing wall covering in homes and businesses of Central Kentucky for 35 years. Yet 25 of those were as a part-time installer as he taught high school English full time. Now a retired from teaching, his business booms and he serves as secretary of the NGPP. Pattern placement and room engineering are concepts that take thought and planning for every professional installer.  This session will consider the amount of wallcovering needed, variations of quantity by roll width and length, focal points, architectural features and kill points. Through the use of pictures of rooms recently completed, participants will have the opportunity to join in to discuss issues of concern, and gain an appreciation of the thoughtful installer.

Building the Great Walls of Reno By Cris Mead, Christopher Mead Construction, Oakland, California

As the self-appointed Emperor of the Wall Building Sub-Committee for the Reno Convention this year, I have been busy planning the demonstration walls for the upcoming convention. After getting input from the wall builders of conventions past I’ve come up with a plan for building the walls for the Reno Convention. Issues that past builders have mentioned were the weight of the walls, and the waste of the wall material at the end of the convention. So, each wall with be 6’ tall, 8’ across the middle, with two 6’ end walls. There will be a few with reglets, outside corner beads, and maybe a few other surprises. To address the weight, I am using metal framing material and light weight drywall. With inclusion of angled cross pieces to provide stiffness at the

corners and furniture sliders on the floor, the walls should be pretty easy to move around as the convention flows from one area to the next. The waste issue is being addressed in two different ways. First, the Truckee Meadows Habitat for Humanity affiliate is eager to pick up and reuse the wall material. Second, I plan on using GreenZip Tape. This is a removable joint tape that allows for clean removal of the drywall so that the panels and framing can be repurposed. It is basically a strong fiberglass joint tape that can be pulled off the wall to uncover the screws. Combined with their removable adhesive for the center of the panels, this makes it easy to deconstruct the walls for future use. They have been kind enough donate the material. www.Green-Zip.com. The drawing to the left is a quick sketch of a partial wall. July/August 2013 - Page 5


Professional Presentation: Make the First Impression Unforgettable By NGPP Second Vice President Phil Reinhard, Reinhard Wallcovering LLC/Safe and Simple Wallpaper Removal of South Jersey, Millville, New Jersey

“Leave a good first impression.” It’s been said so often and in so many ways we don’t even pay attention to it anymore. Why should we? Everyone knows it. So we just ignore it. Bad mistake! First impressions are critically important when dealing with customers. There is no way to get around this basic principle of selling. And in the residential contracting field, whether it is paperhanging, construction or any other trade, the first impression can make or break a deal before you know what happened. Here’s another unique fact: in contracting, there are usually two first impressions. OK, call it stretching the truth, but the first impression your prospective client has of you comes at the time of the initial phone call to your office, and then the next “first” impression happens when the contractor or representative goes to the house to do the estimate. A perfect phone contact can be destroyed in seconds if the estimate is handled wrong. There are ways to create a prospect’s confidence in your business that can result in much easier sales, and, more importantly, less dependence on price as a selling tool. This issue we will examine the phone contact and the impression that it leaves on a client. In the next issue we will spend time going through the estimate and how to use the estimating process as a tool to instill confidence in your customer. There are four different ways your customers can be introduced to your business. When they call your business, each will have an impact on how you impress them. The best way to impress the customer is to actually pick up the phone. No call screening, no machine. Let the customer get a live person on the phone and you have already moved far ahead of your competition. Even during the workday you can answer your office phone using your mobile phone and call forwarding, a feature that is very inexpensive and incredibly valuable in impressing your clients. The comment I hear over and over when I pick July/August 2013 - Page 6

up the phone is, “Wow! I was going to leave a message. Nobody picks up the phone anymore!” How you pick up the phone makes an impression also. Do you just pick it up and say hello, or do you use a professional greeting, such as in my case, “Good morning, Reinhard Wallcovering”? The customer knows immediately they did not dial a wrong number, and that this isn’t a part-time business, and the business owner at least cares about the image he or she projects. The qualifying questions you ask the customer, and how you put a client at ease during the call also create an image in the customer’s mind, as does how you reply to their queries. People are usually a little tense when calling contractors, so it is wise to be professional yet friendly, and try to put the customer at ease. The next possibility when a customer calls is for them to get an answering machine. While this is not as good as a live answer, it is a necessity in many cases. But, there are good and bad ways to use the machine. Everything from the quality and type of answering machine to the ‘return call request’ has an effect on your image. Many inexpensive answering machines have very low sound qualities. It is hard to understand what your greeting to the customer is, and frequently there is background noise that makes it harder to understand what you are asking your client to do. Even more annoying to the client is the answering machine that makes you wait to leave a message while the tape rewinds, giving the client an earful of a long beep. If the client hasn’t hung up, you are lucky. A good digital answering machine may cost a bit more, but not so much more that the cost isn’t made up on the very first call when the customer leaves a message rather than hanging up. Your greeting also is important. Remember, it’s the first time the client is going to hear you, and what you say, along with your tone, is important. Prospects are calling you to do business, so the greeting should have a professional message

and feel. The message to your customer should include the name of the business, a thank you for calling, how soon the customer should be hearing back from you, and what information you need from them. A sample greeting including that information might be: “Hi. Thank you for calling ‘The Paperhanger.’ We are not in the office at the moment, so please leave your name, phone number, the best time for us to call you, and the nature of your business. We will be happy to return your call within 24 hours.” Many business owners now leave their mobile phone number on their answering machine. This is up to you. It makes it easier for the customer to get to you, but they also may not leave a message, thinking they will call the cell phone. Then, if you are in a bad location the customer has tried twice and not gotten through, and may well hang up in frustration. It has to be easy for the prospective client to get through to you. Listen to your greeting critically after you record it. Since you know what you’ve said, it’s easy to not hear it as it sounds to a customer. Listen for the clarity of your voice. The message should sound conversational, not authoritative or robotic. Above all, it must sound like you honestly want to talk to them! It is also important to remember when setting up your answering machine, that you are running a business, and the customer is expecting to get a business person on the phone. Therefore, avoid family greetings on your business answering machine. If your business operates out of your home, get a separate line for the business, or let personal acquaintances leave messages on the business machine. Your friends and family know you run a business, so this shouldn’t be a problem for them, but your customers will be more likely to want to deal with a professional person than to leave a message on a machine where they don’t know if a business owner or a third grade student is going to take their message. Next on the list of what may happen when a customer calls is that the client gets a busy signal. At times this is unavoidable, but there are too many options to prevent that from happening for it to be a regular occurrence. Most of the better quality answering machines now have the

capability of taking second calls if the line is already in use. This generally requires the call waiting feature from the phone company, but customers are more likely to leave a message than they are to call back, especially if they are calling from a list of prospective contractors and the others have answered the phone or have made it easy for the client to leave a message. A separate outgoing message on the machine should tell the customer that you are on the other line, and to leave a message so you can call back as soon as you are off the other line. Another option to the busy signal is to use call waiting. This requires putting the first call on hold while you greet the second, but there is too much chance of dropping one or both calls for this to be an option that should be relied on. The last thing that could happen to the prospective client is one thing that should never happen to a client with all the communication tools available today, is for no answer when the phone rings. This may sound obvious, but we have all seen it happen when a call is made and there is no answer. The possibility of that client ever calling back is very remote. There is simply no excuse for not providing some way for the telephone to be answered. It should also go without saying that it is every bit as important that the contractor return the call from the client as soon as possible. That means the same day in most cases. At worst, calls should be returned the following morning. If you get an answering machine when calling back, leave a message with the time and day of your call, a time when you should be available to take a return call, and let them know that you will also be trying again later to contact them. Then follow up on the call. Too often prospective clients leave a message for a contractor, and nobody calls back. Nothing can kill a good reputation as quickly as ignoring prospective clients, and if the prospect is a referral from a previous client, you stand a good chance of losing an established customer as well. So, now that we have discussed the phone call and the impression it leaves on your prospective customer, we will follow up next issue on the best and worst ways to impress a customer when you get the chance to leave a second “first” impression, at the estimate. July/August 2013 - Page 7


The Chicago Tech Tour 2013 By NGPP Education Committee Chair Jack Egan, Egan Painting Company, Cheshire, Connecticut

Friday, June 14, 2013, 8:00 AM, South Chicago near Midway Airport. The call goes out, “OK, get on the bus!” Members of the NGPP headed to downtown Chicago toward the first stop on the Tech Tour - The Chicago Design Mart. Although it was a little quiet on the bus, the air held promise and excitement. Once at the Mart, we were divided into two groups so we could begin our visit to three dynamic showrooms. NGPP’s Chicago Chapter member Shawn Lawler had arranged for the group to visit the Innovations, Schumacher and Donghia showrooms. The goal was to get a look at as well as get information on the newest products and design trends. We couldn’t help but notice the return of the “accent wall” in design, utilizing great texture and color surrounded by simpler, plain textures. We saw products made from recycled newspaper print, feathers (yes feathers, humanely gathered) and slate. Speaking for myself, even though I live and work relatively close to New York City, I’ve never had the opportunity to visit their design centers. The visit to the Chicago Design Mart gave me a unique chance to catch up on some of the latest products on the market. After the tours, we loaded back on the bus and were off to Calumet City and Roman Decorating Products production facility. At this point, the buzz on the bus was much more noticeable. Upon arrival at Romans, the group was treated to a great lunch hosted by Roman Decorating. After a tasty lunch and a lot of camaraderie and laughter, Jerry Russo had his staff members ready for the tour. Once again dividing our excited group into two, Group A started our tour in the test hang area, while group B began by taking a look at the production process. Roman had a test hang area with walls primed and ready to go! Once again coming through for the group, Shawn had gotten together a great sampling of products from the showrooms at the Mart. In the great cooperative spirit that the Chicago chapter operates, other members of the Chapter brought in and set up working tables and tools so the group in the test hang area had plenty of opportunity to experiment. Roman also asked July/August 2013 - Page 8

that we do a simple removal test for their research. This involved spraying some remover, waiting and removing some wallcovering product. Then we filled out a brief questionnaire about the results. This exemplifies just how installers can partner with our associates to create a win-win opportunity! I found the plant tour fascinating. As an installer, I sometimes just open the bucket of adhesive and go to work. How often do I consider the production process for that adhesive or wall prep product? The Roman Decorating Products staff shared their entire process - from raw materials through production, even to the robot loading 5 gallon buckets onto the pallets. Especially impressive was their schedule and recording of laboratory checks. Their quality control process was fascinating and educational. The Roman visit ended with a short panel discussion and question period. As we headed to the bus again they presented each visitor with a gift bag of products - shirts, hats and more. I was very lucky to receive 4 “corn” bags, which work great for holding down that unruly wallcovering on the table. I love my corn bags and Roman was a wonderful tour host. The time and effort they obviously put into the event was very much appreciated and enjoyed. After a day of touring, we gathered for dinner at

The

INSTALLER

Volume 38, Issue 4

July/August 2013

The Wallcovering Installer is published bi-monthly by the National Guild of Professional Paperhangers, Inc. The subscription is included with membership, but is available for $36 annually to non-members.

Officers President - Cyndi Green, C.P. 1st VP - Vincent LaRusso, C.P. 2nd VP - Phil Reinhard Treasurer - Chris Murphy Secretary - Bob Banker Past President - Elsie Kapteina, C.P.

Contact the National Guild of Professional Paperhangers: 136 South Keowee Street Dayton, Ohio 45402 (800) 254-NGPP Fax (937) 222-5794 ngpp@ngpp.org • www.ngpp.org

National Associate Co-Chair Jessy Russo, Russo Roman Decorating Products Greg Laux, MDC Wallcoverings

Executive Vice President Kimberly A. Fantaci The Installer Editor Lauretta Jenkins

Region Directors Central - Steven Neal Kaye, C.P. West - Jeff Smith Northeast- Jack Egan Mid-Atlantic - Michelle Corl South Region Director- Pam McCartney

Aurelio’s of Homewood, one of Chicago’s famous pizza restaurants. Thanks to Phil and Jennifer Curtis for recommending it! Day two of the Tour was a visit to the Koessel Studio. It is located in an old felt manufacturing factory which they have retrofitted for their production needs. Judy Koessel gave us a look at their “boutique” history of hand-made products, showing product and display books that spanned time. Judy explained that they were producing their latest product sample book themselves to help cut costs. They were assembling the books, photographing and binding them themselves. A perfect example of a production company adapting to today’s world. Al Koessel was the “pattern” man. He is truly like a MacGyver character, able to use whatever things are available to work out his product visions. Koessel had staff artisans available to show the group their hand-made production process, which included the 30’ working tables, the huge drying racks and the Lexan forms for applying gesso product. All was very impressive to see! Last, they allowed some very new product to be test-hung. As Al Koessel watched, you could actually see the wheels turning in his head. Just seeing the product put together on the wall, Al was looking at some slight adjustments that would be necessary to perfect his latest idea. Once again showing the win-win when installers and associates work together. The NGPP is blessed to have members who are so giving and loyal. Our thanks go to Judy and Al Koessel for an eye-opening tour of their production studio and for their support of the NGPP. We wish them luck with that newest product line but as it is beautiful, we are sure that it will fly into glamorous homes everywhere. Many thanks to members Jerry Russo and Greg Laux for their hard work in putting the schedule together and again to Jerry for opening his production plant to our group. These are two associates that always support the NGPP. Thanks to Shawn Lawler for connecting to the showrooms at the Mart and also for getting product for members to test-hang. Finally, special thanks go to the woman that kept the group organized, on schedule and moving forward - Nancy Terry from the National Office. Chicago 2013 was a great tour and definitely a learning experience.

Welcome New Members New and Rejoined Members Paul Baumgartner Baumgartner Wallcovering, LLC 31 Walnut Street Madison, NJ 07940 (973) 727-9133 pauliebum@optonline.net At-Large Ron Giraldo RG Wallcovering and Painting 104 Margaret Street Pawtucket, RI 02860 (401) 359-7398 rgiraldo84@gmail.com At-Large Joel Lucas Joel Lucas Paperhanger 175 Gordan Way Grants Pass, OR 97527-4503 (541) 479-4397 lucas.joe@charter.net At-Large Greg McAllister All American Wallpapering Inc. 20810 Corte Solomon Murrietta, CA 92562 (714) 501-2238 amwp1@verizon.net At-Large Gary Mineo Gary Mineo Wallcovering 13155 East Annette Street Moorpark, CA 93021 (805) 529-5097 garymineo@yahoo.com At-Large Joel Shirk Many Colors 630 Woese Road Cheshire, CT 06410 (203) 506-2735 rpjoel@yahoo.com Connecticut Robert Woodrich 3rd Coast Wallcovering 2444 Sheridan Street Houston, TX 77030 (713) 666-5700 rwoodrich@aol.com At-Large

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Our Deepest Sympathies NGPP would like to send its deepest sympathies to Mike Kelly and his family on the loss of his mother Jean Kelly on July 23rd. Services were held on Friday, July 26th in Wayne, PA. Our thoughts and prayers are with the Kelly family.

CHAPTERS

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The Installer July-August 2013