fully loaded / jcb
minutes to load a 14 cubic metre tipper; whereas the 430 Z takes 7-8 minutes. This is important, because now the railways, the Chattisgarh government and mine operators are coming out with time-bound contracts. While there is a penalty on late completion, there is incentive on early completion too,’ states R K Khurana, partner, Amit Raj Minerals, which undertakes mining, crushing, and transport related work of various ores and 40mm, 20mm, 10 mm aggregates and fine sand. There are a few suggestions from customers. ‘It would be great if our operators can be trained to tackle breakdowns in remote areas,’ elaborates Ahmed. There are a few customers, who ask for a 5-tonne wheeled loader too,
The 432 ZX is powered by a 150 HP Cummins engine.
c o n s i d e r i n g that growing scale of contracted jobs. It must be remembered that JCB had come out with the 456 model in the recent past. At the foreground When Dynamic Engineers set shop in 1991, it found the going rather slow.
Dynamic Engineers has 7 sales outlets and 2 parts outlets in Chattisgarh.
68 / Commercial Vehicle / october 2009
‘Chattisgarh was always a labour surplus area. So, we had to accept low sales until 2001. That was when the state was formed and a new wave of infrastructure creation kicked off,’ says Ashwani Mahendru, Proprietor, Dynamic Engineers. Cut to the present and Dynamic Engineers has clocked sales of 623 units, making it the second highest selling dealer for JCB across India. Impressively, out of this number, 113 were heavy line machines. ‘We now have a 65 percent market share in the Chattisgarh wheel loader market and a 35 percent share in excavators,’ claims Mahendru. Dynamic Engineers has seven outlets across the state and two parts outlets in Raipur. While a 5- bay workshop is already operational in the city, come December and a 12- bay workshop will be set up in the mining hub of Bilaspur. Another 5 bay workshop will come up in Raipur by next year. Upon receipt of a com-
Having crossed the 600 units’ mark in sales last year, Mahendru hopes to improve upon his No.2 position in JCB’s fold.
plaint the JCB call centre enlists the services of its 135 service engineers – 23 of whom are dedicated to heavy line machines. And 8 service vans can be pressed into service to attend to a site within 12 hours. Dynamic Engineers provides an AMC under the “JCB Care” programme introduced last year. In this, JCB provides 4,000 hours of warranty, including a oneyear service contract that covers most parts excluding the engine. ‘Providing timely service is not easy. In stocking a mix of fast and slow moving parts, we have to accept a slower turnover of inventory,’ states Mahendru. ■