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Spring Issue 2014

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Excellent Delivery

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Our customer commitments:

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Excellent Delivery: A positive attitude to provide excellent customer service and continuous improvement with our business for the benefit of our customers, staff and supply chain.

Complete the project to agreed timescales

Snag-Free

Snag-free on the agreed completion date

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Manuals complete and ready on completion

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Delight Client

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Building Excellence

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Our philosophy:

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xcellent Delivery underpins our vision to be the best family owned building contractor in the South by continuously improving the service we provide to our customers. It’s about behaviours we expect within our business based around our values and a common set of principles we apply to everyone and everything we do. It’s about building strong relationships built on trust by consistently delivering on our commitments to our customers; it’s what we do and how we do it. Through market research, and reacting to client feedback, we have identified four customer commitments by which we measure Excellent Delivery. These commitments apply to both internal and external customers. Our commitments allow us to identify clear goals to consistently deliver, On Time, Snag-Free, with O & M manuals issued at PC, so we continuously Delight our Clients. We strive to be the best; a company that has the ability to provide a flexible and personal approach to projects resulting in a positive experience for all involved. We take pride in what we do and how we do it and will constantly look for new ways to improve and exceed expectations for the benefit of our customer, staff and supply chain.

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Brymor push to achieve Excellent Delivery

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Deliver our clients key objectives

Excellent Delivery www.brymor.co.uk

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Completed Project Ericsson, Southampton Client: Ericsson

The works included:

Value: £6.0m

68,000 man hours with no accidents

• R&D test lab refurbishment • Training area refurbishment • Fit-out to the new build extension • General office area refurbishment • Restaurant, reception and WC refurbishment and upgrade

This commercial project, completed in March 2014, involved the refurbishment of an existing office and research facility along with the fit-out of a newly completed extension. From the outset this was always going to prove challenging due to our client’s need to maintain day-to-day business activities for 1200 staff.

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ith this in mind, our preconstruction team worked closely with the project team, and our client, to develop an in-depth programme which broke the works down into six phases. We felt that this approach ensured the continuity of daily activities for our client and its staff. This goal was further supported by regular communications and meetings with building, department and FM managers. We worked weekends, and out of hours, and ensured everyone affected by the works were fully informed at all times. One way we achieved this was by providing information boards in reception which clearly detailed what works were being undertaken and

when. Segregation screens were also used to section-off areas of work within the existing building. In addition to the refurbishment works in the main office, we were instructed to fit-out the new research and development building. Throughout this aspect of the works we are decanting sensitive R&D equipment to enable continued use in other areas of the building. We also had to be fully aware of any existing services, in relation to running equipment, to ensure continuity of supply and no downtime for Ericsson. This was a fantastic project to be part of and we are proud to say that our project team worked 68,000 hours with no accidents!

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Completed Project Forest Holme Hospice Client: Poole Hospital NHS Trust Value: ÂŁ900,000

Improving lives for patients at Forest Holme Hospice, Poole

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he Forest Holme Hospice Charity raises funds to support the Hospice, which is used to enhance the quality of life for patients with cancer and other life-limited illnesses. The charity supports all aspects of the hospice including the twelve bedded in-patient ward, the purchasing of specialist equipment, the funding of additional staffing posts, complementary therapies and counselling and bereavement support to patients and their families. Our healthcare team were pleased to be involved with a very worthwhile new build project. The works involved the construction of a new single storey extension, together with alteration and refurbishment works to Brymor professional team and the existing ground, and Sister Carol at the Forest Holme first floor accommodation opening ceremony building. Internally, our team constructed new walls, mechanical and electrical fit-out, plastering, carpentry, decorating, flooring and ceilings. The new facility will improve the lives of all patients, and make it a comfortable environment to live in. The external construction of the new extension involved groundworks, brick and block work, beam and block floors, new windows, and a single ply roof membrane. To ensure the hospice was up and running as quickly as possible our team worked closely with our client to develop a programme which resulted in the facility being up and running six weeks earlier than first programmed. The original programme handed over half of the original floor at the end of November 2013, however we handed over the entirety of the refurbishment area in mid December 2013, which left only the extension to be completed. Effectively this allowed the building to be fully operational 6 weeks earlier than originally planned. Forest Holme Hospice had its official open day on April 23rd which our team attended and was a great success.

Mrs Ada Newman, supporter of the hospice, opening the new facility

Hair Today, Gone Tomorrow! As part of our support to the hospice, Patrick Osman, surveyor, thought it was time to cut off his pony tail and shave his head in aid of the Forest Holme Hospice Charity. The big event took place in our head office and he managed to raise a very respectable ÂŁ452!

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Projects in Progress HEALTHCARE Heatherwood & Wexham Park Hospital, Slough

£3M IN 12 WEEKS

From the outset our healthcare team worked closely with the trust and its project team to develop the design and procurement schedules.

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e were delighted to be approached by EDTS to negotiate this fast-track project at Heatherwood and Wexham Park Hospital, after our recent success at the Royal Hampshire County Hospital, Winchester where we completed a similar project on the Burrell Wing. This project involves the refurbishment of an existing mental health facility into new wards, over two floors, including an aspect of window replacements works. From the outset our healthcare team worked closely with the trust and its project team to develop the design and procurement schedules. This early involvement was essential to ensure we got the project moving as quickly as possible. Our experienced healthcare team were facing a tough challenge, completing £3 million pounds worth of works over 12 weeks! Another key requirement was to provide consistency in our approach and resources due

to our clients’ satisfaction with recent works. With this in mind we dedicated the same site manager and where possible subcontractors and suppliers. We feel that this approach ensured that the working relationships were already established between our staff, our client and the design team to ensure the project got off to a quick and successful start. In addition to the very tight programme we are working on a restricted site within a very busy hospital. To ensure continuity of the hospital’s daily routines we are continuously communicating with the hospital and adapting our works schedules to control noise were necessary. At the start of the programme we were working around the clock with day and night shifts to ensure programme deadlines were achieved. For this scheme the trust are using a mechanical and electrical package plant room

which involves the unit being constructed off site. However the knock on effect is that we are facing a long lend in period for the manufacturing of the unit. With this in mind our team quickly came up with a solution to ensure the new wards were up and running as quickly as possible. The new services will be connected to the existing plant facility until the new plant room is ready. Once the new package plant room has been delivered it will be lowered into place using a crane and all services will be reconnected to the new facility. We feel that our approach to this scheme and the successfully relationships created with our client demonstrates our proactive and flexible approach to projects. We always strive to adapt ourselves to suit the needs of our clients and feel that our approach and consistency results in excellent delivery!

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COMMERCIAL Akzo Noble, window replacement, Slough Value: £1,130,000

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e are delighted to be working with Akzo Noble on this window replacement project at their offices in Slough. The project involves the removal and replacement of the existing windows and curtain walling within an occupied building. To ensure continuity of daily life of the occupants we have worked closely with our client and its design team to create a rolling programme which is being carried out progressively in three phases, commencing with the wing incorporating the main entrance. Our team are working out of hours, after 5pm weekdays, and at weekends if necessary. We feel this approach ensures we not only meet critical programme deadlines but also ensuring there is minimal disruption to the daily routines of occupants within the offices. Offices are occupied by various tenants throughout the building and our team coordinates well with the various managers and staff throughout the building to ensure continuity of daily routines.

Key Benefits Offices are occupied by various tenants throughout the building and our team coordinates well with the various managers and staff throughout the building to ensure continuity of daily routines.

Contracts Awarded We are pleased to announce that we have recently been awarded the following projects: Thames Valley Housing Association – Water’s Square, Kingston-upon-Thames

£3.5m

Raven House Trust – Longfield Crescent & Longmere Gardens, Tadworth

£3.3m

Heatherwood & Wexham Park Hospital – Conversion of wards 10 & 11

£3m

Southern Cooperative – New Co-op, Freshwater, IoW

£2.5m

Rikkyo School – Refurbishment to boy’s dormitory

£260k

Rikkyo School – New garden house

£2.5m

Hampshire Hospitals NHS Trust – Minor work framework

£1.5m

St Mary’s Convert – New nursing home

£815k

Hampshire County Council – Extension to Norwood Primary School

£500k

Southampton City Council – New library and housing office, Centenary Quay, Woolston

£745k

Southampton Solent University – Refurbishment to Studio D & Millias Level 5

£1m

Siemens – Refurbishment to C Level X-Ray, Southampton General Hospital

£105k

Legal and General – Landlord Works, Guildford Business Park

£950k

Longacre School – New sports hall building

£1.75m

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In March 2014, The British Safety Council announced the winners of its International Safety Awards, given to organisations in recognition of their proven commitment to workplace health and safety.

2014 International Safety Award winner for the 11th consecutive year T

he International Safety Awards scheme, now in its 56th year, is open to UK and international organisations of all sizes across all industries and seeks to promote high standards of health and safety management practice in order to prevent workplace injury and ill health. The award winners have demonstrated to the judges their commitment and determination to prevent workplace injuries and work-related ill health. Alex Botha, Chief Executive of the British Safety Council, congratulated Brymor on its success: “On behalf on the Trustees and staff of the British Safety Council we warmly congratulate Brymor and its employees on gaining an International Safety Award with merit. All of those working at Brymor have made this award possible which recognises their dedication and commitment in preventing injury and ill health in the workplace. It was also apparent that applicants recognise that getting health and safety right is a business enabler. “The success criteria for our International Safety Awards is challenging and that rightly reflects the importance of ensuring the risks of injury and ill health in the workplace are properly controlled. Awards have an important part to play in driving improvements in health and safety management year on year. Brymor should be rightly proud of their achievement. We are proud of our association with Brymor and their commitment to keeping their employees and workplace healthy and safe. Our Congratulations.”

SHE department drive for continuous improvement

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s a result of our drive for continual improvement, our SHE department has been working hard to achieve OHSAS 18001 and ISO 14001 accreditations. After extensive examination from the British Standards Institute, where we needed to demonstrate our commitment to Safety, Health and the Environment, we successfully obtained these accreditations in March 2014. Congratulations to everyone involved in the improvements and drive for success achieved by all.

Certificate of Registration OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEM - OHSAS 18001:2007 This is to certify that:

Brymor Contractors Ltd Brymor House Parklands Business Park Forest Road Denmead Waterlooville PO7 6XP United Kingdom

Holds Certificate Number:

OHS 597773

and operates an Occupational Health and Safety Management System which complies with the requirements of BS OHSAS 18001:2007 for the following scope: General building construction, refurbishment work, historical renovation and design and build.

For and on behalf of BSI: Gary Fenton, Global Assurance Director Originally registered: 28/02/2014

Latest Issue: 28/02/2014

Expiry Date: 27/02/2017 Page: 1 of 1

Certificate of Registration This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract. ENVIRONMENTAL SYSTEM - ISO 14001:2004 An electronic certificate can be authenticatedMANAGEMENT online. Printed copies can be validated at www.bsigroup.com/ClientDirectory Information and Contact: BSI, Kitemark Keynes Ltd MK5 8PP. Tel: + 44 845 080 9000 This is to certify that: Court, Davy Avenue, Knowlhill, Brymor Milton Contractors BSI Assurance UK Limited, registered in England under numberBrymor 7805321House at 389 Chiswick High Road, London W4 4AL, UK. A Member of the BSI Group of Companies.

Parklands Business Park Forest Road Denmead Waterlooville PO7 6XP United Kingdom

Holds Certificate Number:

EMS 597772

and operates an Environmental Management System which complies with the requirements of ISO 14001:2004 for the following scope: General building construction, refurbishment works, historical renovation, and design and build which encompasses our activities.

For and on behalf of BSI: Gary Fenton, Global Assurance Director Originally registered: 18/03/2014

Brymor SHE Team; Christopher Bentley and Paul Dougherty

Latest Issue: 18/03/2014

Expiry Date: 17/03/2017 Page: 1 of 1

This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract. An electronic certificate can be authenticated online. Printed copies can be validated at www.bsigroup.com/ClientDirectory Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 845 080 9000 BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK. A Member of the BSI Group of Companies.

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Lisa Gurney becomes Quality Manager A s a company we are constantly studying our internal environment and adapting our business strategies to ensure we maintain a competitive edge. After recent analysis of the quality function it was clear there was a gap in the resources. With these results and our promise to invest in our staff the decision was made to promote Lisa to Quality Manager. Lisa joined Brymor over six years ago as a health and safety coordinator and more recently she undertook the role of SHEQ coordinator. It was recognised quite quickly that she was enthusiastic,

dedicated in her role and ultimately an asset to the company. Throughout the years she has developed her skill set undertaking many health and safety, and quality courses to the benefit of the Brymor team. In tandem with Lisa’s progression, there was a clear gap in the quality resources and it soon became evident that the department wasn’t getting the attention or commitment it deserved. It was then decided that Lisa would initially assist our HR and Quality Director on a part time basis to help get the new manual and processes up and

Brymor Fundraising Activities

Left to right: Our team being presented the BSI certification. Lisa Gurney, Mark Dyer, Bridget MacGuinness, BSI Service Delivery Manager, South/East, and Carmen Morton

running. This became a turning point in her career as her role became fundamental in the formation of all the quality documentation we have here today. Through her hard work and commitment we have achieved the BSI accreditation and she has proven her ongoing pursuit to continually improve the company. Her background in health and safety has also meant she has gained valuable and extensive knowledge of the company processes which will stand her in good stead in taking on her new challenge.

Paul Needham, FD, always on the lookout for new clients! Always promoting the Brymor brand and on the lookout for new clients, our FD came across this half finished development in Peru. Unfortunately the original developers gave up after a lightning strike hit one of the temples and they decided it was a bad omen. The Spanish conquistadors have been seeking liquidated damages ever since. The logistics of getting materials to site might just be a problem at 7,200 feet above sea level.

28th March 2014

Wear a Hat Day On Friday 28th March our staff dusted off their best, or most outrageous hats, to help raise awareness for Brain Tumour Research! Wear A Hat Day is a fun way of increasing awareness and getting people across the UK raising money for vital research to help find a cure for an overlooked and underfunded form of cancer. More children and adults under 40 die of a brain tumour than from any other cancer and only 18.8% survive beyond five years (compared to 50% for all cancers). These statistics alone were enough to get our staff involved and show our support! On the day, staff also participated in a cake sale and the best hat went to Paula Bradly, our Senior Business Development Manager. After lots of fun and antics we raised ÂŁ100 to support a very worthwhile cause!

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We further strengthen our senior team We are pleased to have further strengthened our senior management team and are delighted to announce the arrival of Paul Downing, who has joined as commercial director.

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aul brings many years of commercial and contractual experience which we know will help improve our commercial and business performance. Paul will be responsible for all commercial and procurement aspects of the business and will provide all necessary support and guidance to our operation directors and procurement team for the successful delivery of our projects. Paul commented; “I am excited to have joined an extremely talented, well established, respected and forward thinking construction company with a bright future ahead. We have a team of highly skilled and experienced employees all of whom share the same goals and aspirations to deliver ’Building Excellence’ whilst providing a personal and flexible service to our customers. “I am looking forward to the challenges ahead; the future looks very bright for Brymor with many new exciting opportunities to grow the business.” We would like to welcome Paul to our Brymor family and wish him success for the future.

Brymor continue to recruit and strengthen team We are pleased to welcome additional team members who we believe will enhance our business operations to ensure we continue to grow and exceed our customers’ expectations. Paul Downing Martin Wooders Shaun Pearcey Geoffrey Sanders Louisa Jack Dean Paxton Ian Baker Joseph Nash Alan Weston Andy Wright Richard Hawkings Paul Phillips Oliver Dear Ben Harris

Commercial Director Special Works Site Manager IT Support Technician Special Works Senior Surveyor Bid Manager Project Manager Site Manager Trainee Site Manager Labourer / Forklift Driver Contracts Manager Design Manager Senior Quantity Surveyor Finance Supervisor Project Surveyor

Brymor Contractors Ltd Brymor House Parklands Business Park, Forest Road Denmead, Hampshire PO7 6XP 02392 261515 office@brymor.co.uk www.brymor.co.uk

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Brymor Work in Progress Spring 2014  

The magazine for Brymor Contractors highlighting new, present and recently completed projects

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