MANAGEMENT I LCV Management Case Study
LCV Management is more than transferring car knowledge over Tiziana Maniezzo is the Belux Fleet Manager at Dalkia, but she also is involved in dedicated projects for Veolia Water & Waste in the Zen zone. Tiziana gives us an insight into the issues surrounding the running of a fleet of LCVs.
We have around 450 LCVs ranging from the small Renault Kangoo Express up to the large Peugeot Boxers – which are among the biggest in the fleet.” How do you acquire the vehicles, leasing or purchase? Tiziana Maniezzo: In the past we purchased, but now we have moved over to operational leasing as it’s easier to manage. We have a tailor-made operational leasing package which helps us in every aspect of the fleet – from planning to budgeting. What are Dalkia’s selection criteria when it comes to LCVs? T. Maniezzo: Because manufacturers share so much technology, quality differences have become very slight. Mercedes shares a platform with Renault, and Opel shares a platform with Fiat, so basically for our vehicles, which do only around 20,000 miles a year, it comes down to price and it comes down to service. How do you handle the fleet in accounting terms? T. Maniezzo: With a fleet such as ours, each vehicle can be assigned to an individual site and can, therefore, represent a cost to that site. With the right fleet management
The Dalkia LCV fleet Headquarters: Brussels Fleet manager: Tiziana Maniezzo Vehicles in fleet: 450 Acquisition type: Operational leasing
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database any company can put the costs of LCVs to a specific site or area or country, depending on what the individual customer needs. This I find is different for cars, those costs are usually spread across different sites or departments but with LCVs you get to categorically assign it. Are CO2 emissions a factor? T. Maniezzo: Yes, and we already have some of our LCVs running as low as 118 g/km. We get this sort of emissions level from the latest versions of the Peugeot Partner and Citroën Berlingo and it’s exceptional in an LCV. In fact, it’s almost impossible to go lower without switching to CNG or electric. How is running an LCV fleet different from running a car fleet? T. Maniezzo: There are a number of different aspects of a light utility vehicle fleet so it’s not simply a matter of transferring ‘car’ knowledge over. The two may be almost identical to drive, but each has specific and different functions. Whereas people take their work car home at the weekend and drive the family around, LCV vehicles are very much a working tool. The job of our LCVs is to fetch materials from suppliers, to transport them from site A to site B and ultimately, to provide service and satisfaction to the paying customer. Do you undertake any driver training? T. Maniezzo: We hope to drive more awareness about road safety so it’s our intention to do this in the future, and to try to avoid any safety issues around driver behaviour. Some passenger car manufacturers provide
“We have a tailor-made operational leasing package which helps us in every aspect of the fleet,” says Tiziana Maniezzo, Fleet Manager of Dalkia Belux.
driver training courses and I’d like to think we can do the same with our LCV fleet. Does the fact of being part of Veolia have any impact on your fleet policy? T. Maniezzo: It probably will but at the moment we’re in something of a transition period. We will probably align our management and purchasing policies to those of Veolia or Veolia to ours. ■ Tim Harrup & Ally Millar
About Dalkia Founded in 1998, Dalkia came under the umbrella of Veolia Environnement in 2001. In 2014 there was further split, with the French business going to Electricité de France – EDF – and the international side remaining with Veolia. In Belgium and Luxembourg, Dalkia employs some 1,650 persons. It turns over around 175 million Euros.
Dossier: LCV Management in Europe in 2014 Management: LCV Case Studies