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Volume 12, Number 5 May 2017

w w w . c o l l i s i o n w e e k . c o m

w w w . n a t i o n a l c o l l i s i o n r e p a i r e r. c o m . a u

The National

Acknowledged by the industry as the LEADING MAGAZINE


REPAIRER News, Views & Information for the Collision Industry Professional


Complete Collision Repair Expo 2017 coverage Dusti-Lee needs your help to get to Abu Dhabi Fix Auto Morley Grand Opening

Accelerate your innovation with PPG

Innovation va ation iin n ttraining raining With a network of fully equipped training facilities across the region, PPG is Australasia’s largest provider of refinish paint training services. Rather than one-size-fits-all,, PPG’s innovative trainingg programs are individually tailored lored to the he needs eeds off each repairer. er. With a clear insight into to the he challenges challeng cha hallenges nges facing mode modern odern dern rn collision on centres,, PPG’s PP PG’s G s highly hhig high ighly hly skilled skilled Training sk Tr Managers Manag Managers ers rs offer o er easy asyy too understand und uun unde ndderstand rstand rs rsta stand ndd courses course cours cour cou ourses urses ses which w whi use a full ull combination combinat combi com mbination bination nation ation tion onn of o ‘best ‘best practice’ practice’ products, pr produc ucts, cts, ts, s,, processes, processes pro proces pr p oc sses equipm equi eq equipment quipme ipment ment ent ntt and aan skills to achieve achieeve ve the desired des esiredd result. resu sult. t.. This Thi Th custo cust cu customised ustom stomi tomis omis mise training solution enhances enhan ances staff sta taff knowledge, knowl kn wledg edge ge, e confi con co confidence onfid and motivationn which w is a key ke too boosting boosti b osting ng b business productivity and profitability. proofitabili ofitability. ability. Course urse content conteent is continually updated as new w technologies gies and processes emerge. TTraining delivered by PPG professionals pproofessionals is is one of thee best investments you ou can make inn the future future of your you our business! busine usiness! ess! Contact your our PPG representative represe represent presentative or the customer cus service rvice hotlinee 13 24 24 (Aust) (Au (Aust) or 0800 320 320 (NZ) for more mo inform information.

upFront WITH DAVID NEWTON-ROSS Mail: P.O. Box: 83, Avalon Beach, NSW 2107 Tel: 02 9973 2298 Fax: 02 9973 1838 Mob: 0418 298 572 Email:

Share the information ne of the best things that you can do for your business is to share information and knowledge with your team. This magazine plus our e-newsletter and website are perfect examples of something that you can quite easily share with your team. You can pass the magazine on into the workshop when you have read it – this allows your team to see what is happening in the marketplace and they may even see a product or an idea that you have missed and bring it to your attention! The e-newsletter and our website contain a lot of information. The website is easy to access by logging on to The e-newsletter is emailed out automatically every week to everyone on the email database. So, once again, if anyone in your team wants to receive it on their digital device, all they have to do is send an email to me – – and they will be added. If you can do this, then everyone wins! Talking about sharing information, the Collision Repair Expo this year (see report commencing page 12) was brilliant. The exhibitors had great booths and there were many demonstrations of products every day in the Lowbake booth and a whole host of seminars and training courses to enjoy. Not to mention, of course, the networking opportunities


together with all of the social activity. When the Expo is only held every two years, it is amazing that a lot of industry participants do not get along to it. It is the place for the industry to meet and be informed and educated. The organisers, exhibitors and seminar presenters go to a lot of trouble to make sure that each event is world class – and it is. So, watch out for the next Expo to be held in Melbourne in 2019 and make a point of attending. It could be a crucial step in

ensuring that you stay in business! You will find (on page 40) in our Future Leaders section an article about our WorldSkills Gold Medal winner for Vehicle Refinish, DustiLee Franchi. She has been selected to represent Australia in October at the International WorldSkills event in Abu Dhabi. In order to ensure that she is able to compete, there is a certain amount of money that she has to raise to get there. She has started a campaign to raise funds for this and anyone wishing to donate can go to: and make a donation there. I have met with Dusti-Lee on many occasions over the last 12 months and she is a credit to our industry and deserves our support in her quest to win in Abu Dhabi. How about it out there? How about making a donation to DustiLee, no matter how much – it will be appreciated. We have already made a donation from The National Collision Repairer magazine – hope that you will do the same. The Hot Rod and Custom Auto Expo will be taking place in Sydney as this magazine is being mailed out, so I hope to see you there. I will be interviewing many of the special guests from the USA at the event, so watch out for some interesting articles! See you around the traps. NCR David Newton-Ross – Editor






Editor: David Newton-Ross 02 9973 2298 0418 298 572 Features Editor: Max Chanter 03 93946571 0418 347.248

✸ ✸ REPAIRER ★✸ The the National


News, Views & Information for the Collision Industry Professional


Creative Director: Chris Stone


4 Local News, Views and Information

Sub Editor: Joanna Dolan Advertising Sales Enquiries: David Newton-Ross 02 9973 2298 Chris Stone 02 4777 5650

12 Collision Repair Expo 2017 David Newton-Ross reports on the very successful Collision Repair Expo and also finds out what the exhibitors and attendees had to say about this year’s event.

Advertising Sales – Victoria: Barry Browne 03 9807 9154 0418 322 243

28 Fix Auto Fix Auto Morley in Perth had their official opening at the end of April which included moving into their new facility.

Production Enquiries: Stone Dezine 109 Kenmare Road, Londonderry NSW 2753 02 4777 5650

30 NCR Lifetime Achievement Awards There were four recipients presented with their NCR Lifetime Achievement Awards for 2017 at the annual awards breakfast held in conjunction with the Collision Repair Expo. See who these worthy recipients are in this report.

Printed by: Bright Print 02 9757 3000 Published by: The National Collision Repairer Pty Ltd P.O. Box 83, Avalon NSW 2107 02 9973 2298

34 Max Meyer legacy

The National Collision Repairer is published by The National Collision Repairer Pty Ltd, 9-16 The Crescent, Avalon NSW 2107. Phone: (02) 9973 2298, Fax: (02) 9973 1838. This book is copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review as permitted under the Copyright Act, no part may be reproduced by any process without written permission. Enquiries should be addressed to the publishers. The publishers believe all the information supplied in this book to be correct at the time of printing. They are not, however, in a position to make a guarantee to this effect and accept no liability in the event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigation and to the best of our knowledge and belief, up to date at the time of printing, but the shifting sands of time may change them in some cases. It is not possible for the publishers to ensure that advertisements which appear in this publication comply with the Trade Practices Act, 1974. The responsibility must therefore be on the person, company or advertising agency submitting the advertisements for publication. While every endeavour has been made to ensure complete accuracy, the publishers cannot be held responsible for any errors or omissions. Copyright © The National Collision Repairer Pty Ltd ACN 116 820 556

The Max Meyer legacy for innovation lives on. Their Aquamax Extra waterborne system is only one of a great range of Max Meyer products available through Protec and their distributors. For a limited time you can also receive reproductions of vintage posters from more than a century of company history.

36 The Car Guy John McCoy-Lancaster talks about his visit to Recoat Smash Repairs and how innovation has worked for them in their business.

38 Custom Corner Owen Webb attended the World of Wheels event in Minneapolis which was held in the 70,000 seat football stadium set to host Super Bowl 2018.

40 Future Leaders The 2016 WorldSkills Australia National gold medal in vehicle refinish, Dusti-Lee Franchi needs your help.

24 35 41 42

World News Gadget man Tech Tips I-CAR Update

43 Calendar of Events 44 Stateside 46 Product Showcase



Hammer Dolly

CollisionWeek UTOMOTIVE












Visit the all new National Collision Repairer Website COLLISION REPAIRER The the National


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NSW Government drives new smash repair code The NSW Government has championed the cause of up to five million licensed drivers across the state by overseeing the implementation of a new mandatory code of conduct, signed off by the motor vehicle insurance and repair industry. NSW Deputy Premier and Minister for Small Business, John Barilaro, said the code would lift industry standards by helping to reduce disputes between insurers and repairers and lead to more transparency of insurance assessments and repair work. “We’ve all heard the horror stories about car owners losing out in long drawn-out disputes between insurers and repairers following an accident or, in some cases, finding themselves at the mercy of a minority of rogue operators in the industry who have delivered little more than shoddy repairs,” said Barilaro. “This new code of conduct aims to change all and rebuild confidence in this multi-billion-dollar industry.”

The Office of the NSW Small Business Commissioner (OSBC), with support from the Motor Traders Association of Australia, the Insurance Council of Australia and NSW Fair Trading, jointly developed the code. The main points of the amended code, which come into effect from 1 May, are: • Mandated compliance of the code in NSW. • NSW Government to appoint neutral parties to conduct mediation and determinations of disputes. • Minimum training and experience requirements for estimators and assessors. • Mandatory reporting requirement of any unsafe repairs. “This is another example of this Government reducing red tape and will help consumers avoid getting caught in the middle of disputes between insurers and

vehicle repairers,” said Minister for Innovation and Better Regulation, Matt Kean. “This initiative will also help consumers by improving the dispute-resolution process, which means car owners will get their vehicles back sooner.” The changes aim to help 4,200 repair and maintenance small businesses in NSW build better relationships with insurers. The industry’s Code Administration Committee (CAC), comprising three members from the MTAA and three from ICA, will administer the code . NCR

Axalta Coating Systems augments its customer support program Axalta Coatings Systems, a leading global supplier of liquid and powder coatings, has rebranded its customer consultancy program in Australia and New Zealand to Axalta Services. Previously known as Refinish Performance Management, Axalta Services is designed to ensure the company’s relationship with its customers extends beyond products and colour technology, helping them to achieve success by optimising their efficiency, productivity and sustainability. The program’s services include personalised consulting and coaching, training courses on best practice procedures using LEAN and pre-LEAN concepts, industry networking opportunities, and access to marketing and managing tools. As a 30-year veteran of the refinish industry, Dean Mills joined the Axalta Services team for Queensland in January 2017 to manage the program and focus on helping to drive improvements for business owners. A spray painter by trade, Dean’s extensive experience in the collision repair industry will enable him to


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guide Axalta’s customers to drive greater productivity, efficiency and profitability across their businesses. “What I enjoy about this role is that it gives me the opportunity to keep doing what I love to do, which is coach and train small business owners so that they can become as productive and profitable as possible,” Mills says. “Dean’s experience as a spray painter, a business owner, an insurance assessor, and a consultant gives him a great background in the industry. Combine that with his passion to help others to learn new ideas and concepts and he will ultimately raise the bar to help build a brighter future for our Queensland customers,” said Robin Taylor, Axalta Service Manager for Australia and New Zealand.


For more information on the Axalta Services consultancy program, please contact Axalta on 1800 292 582, or NCR

Designed from the ground up to

MAXIMISE YOUR EFFICIENCY Another iBodyshop success story – Kingsley Smash Repairs, Landsdale, WA Q: What size is the shop, how many employees, how long in business and what type of work is carried out? A: 14 staff which includes 2 owners plus three office staff. The business has been operating for approximately 45 years and insurance repairs account for 80 percent of our work. Q: How long were you using your previous estimating/body shop management software and what motivated you to change to iBodyshop. A: The previous quoting package was operational for 12 years. After visiting the Auto Expo in 2015 and seeing the simplicity of iBodyshop system, it became apparent that the old quoting package was becoming outdated. A newer version of the old package was implemented in 2015 but proved quite impractical and difficult to use. It was then agreed by Wayne to have iBodyshop installed. The benefits were felt immediately. Q: How long have you been a customer of iBodyshop and how was the changeover process? A: The data-base and setup was created beforehand by staff under the guidance of DNS Technology. iBodyshop was implemented in November 2016. The changeover was smooth and the support we received saw us confident within days.

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Q: What impact has iBodyshop had on your business and would you recommend that other shops sign up for the trial version and investigate for themselves? A: iBodyshop has proven hugely beneficial to our operations. All staff have positive feedback in support of it. The administrative and quoting functions for the business has reduced from five full-time staff to a little over three full-time staff which translates to efficiency savings. The simplicity and speed to attach every piece of information to a job, including images and documents, equates to labour savings and greater workload capacity. It is possible to see the progress of each job at a glance at any given point in time. Workshop information is streamlined and workflow is able to be easily interpreted and managed effectively. This has reflected in a more pleasing bottom line. The support staff at DNS Technology really know their stuff inside out. The availability and accessibility to support staff is simple and the response time is fast. They are friendly and can fix anything! In short, iBodyshop is easy to use, powerful in the information it can record, and fast. It works better than expected. We would highly recommend it.

One system. Everything you need ... Start your FREE trial today. Windows™|MacOSX™|iOS™|Android™

Local andViews Capricorn announces key appointments Australasia’s largest cooperative in the automotive parts buying industry, Capricorn, has announced a number of new key appointments. These appointments enhance the company’s commitment to provide the highest levels of service to more than 17,000 automotive trade businesses across Australia and New Zealand. Capricorn is delighted to be able to offer employee development and grow the careers of four existing team members, along with welcoming one new external appointment. Queensland-based Chris Nicol has been promoted to the role of National Key Accounts Manager. This position enables Chris to lead a strategic, operational and tactical approach in positioning Capricorn as a highly-regarded business partner within franchise, national chain and key account groups. Moving into the Business Development Manager role in Queensland will be Matt Gledhill, ensuring the preferred supplier network continues to receive the high quality of service the Queensland preferred suppliers expect.

Charles Baullo takes on the role of Commercial Area Manager for Victoria, where he will build on the commercial strategy for Capricorn’s automotive business, further developing Capricorn’s capability and growth with new opportunities to increase Capricorn’s membership in this state. Terry Brooks is Capricorn’s new Business Development Manager for South Australia. This position supports Capricorn’s business development team with additional capability in the state and builds on Capricorn’s dedication to deliver excellence to its many preferred suppliers. Capricorn also welcomes Craig Dawson to its team as the New South Wales Commercial Area Manager. According to David Fraser, Capricorn’s Chief Executive Officer – Automotive, these appointments boost an already strong Australian and New Zealand team of dedicated staff. “‘The growth and success of Capricorn is a result of over 40 years of commitment


to supporting the automotive aftermarket. The relationships we have with our members are one of the cornerstones of the membership and our field team plays a critical role in this relationship building,” David stated. “Meeting with members and preferred suppliers across the country on a daily basis means we can understand the needs and demands of automotive workshops, ensuring we can deliver a service that really does make a difference to their businesses. As our member and preferred supplier numbers grow, it is important that that our field team grows with them to ensure we can sustain these strong relationships,” he added. NCR

To become a Capricorn member, visit or email

VALE: Robert (Bob) McInnes Bob McInnes, popular and respected owner/operator of B.T.B. Accident Repair Centre in Bendigo, Victoria, passed away at the age of 73 years on 9th March, 2017 after a long illness. A large number of relatives, friends, colleagues and industry personnel were present to pay their respects to an admired member of the automotive body repair profession. Bob undertook a panel beating apprenticeship in the early 1960s and then, with two partners, purchased the company where he had been apprenticed, which became the business known as B.T.B Accident Repair Centre. Over the ensuing years, through difficult times in the industry, Bob bought out his partners and built the business into what it is today, one of the largest and most


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prestigious Collision Repair Centres in regional Victoria. Bob was actively involved in the Victorian Automobile Chamber of Commerce (VACC), chairman of the Bendigo Region of the Body Repair Division for nearly 20 years and a member of the VACC Council during that period. Bob brought the concept of trade nights and information sessions to regional repairers, believing strongly in the importance of the industry working together for the greater good of all. Bob McInnes was a hardworking, innovative professional who did much to improve the image of the Motor Body Repair Industry; he will be greatly missed by his family, colleagues and clients. R.I.P. NCR



NitroMax 30

● Quality & Consistency ● Eco-Conscious ● Increased Efficiency ● Reduced Costs

NitroHeat NitroMax 30 is a stand-alone system that converts compressed air to 98% nitrogen; ideal for use in water borne and solvent paint applications. Because nitrogen is moisture free, the paint application process is more consistent with heated nitrogen versus compressed air. This results in a superior paint transfer and a higher quality finish, using less material while providing better coverage. NitroMax 30 is an affordable option to use heated nitrogen in the spray painting processes.

MaxDry 200

Advantages of 98% Nitrogen spray: Conventional air propelant (left) carries multiple molecules and impurities traveling at different speeds, resulting in collsions, overspray and uneven distribution of paint particles. Molecules in NitroHeat propellant (right) travel at nearly identical speeds and distribute themselves more evenly.

Please ring for further information The product focuses on clean dry and heated, compressed air and nitrogen to increase efficiency in your paint applications ...

● Clean, Dry Air ● Constant Spraying Temeratures ● Improved Application ● Lower Dewpoint The MaxDry200 combines high performance tri-stage filters, a regulated membrane dryer and compressed air heater to produce clean, dry and heated compressed air. The 3-stage filter is comprised of a water separator, coalescent filter and an active carbon cartridge. This ensures that all impurities are removed from the compressed air before proceeding to the membrane dryer. The membrane dryer reduces the relative humidity to below 5% to supply clean, dry air to the heater and spray gun. The built in electronics control eliminates air loss by limiting operation to airflow. The first of its kind in the industry Android application can be used to remotely control the system with a tablet or a smart phone. This solution offers maximum filtration, humidity and temperature control for your compressed air.

HeatPro 200

● Improved Atomization Efficiency ● Faster Drying Times ● Improved Application ● Lower Dewpoint The included heated hose ensures that temperatures are maintained to the spray gun. The HeatPro200 is a compressed air heater ideal for spray-painting both water borne and solvent-based materials. The built in set value and present value temperature controller allows maximum user control of required temperatures and is adjustable for application of different liquid materials. Ideal temperatures can be achieved for sealer, primer, base and clear coats. The maximum temperature of 200F can also be used to further promote the curing time of the painted material. Also included is a heated hose that ensures that temperatures are maintained to the spray gun. For more information contact:

Western Australia – Maks Equipment 0407 792 217 South Australia – Hatwell Traders 0418 815 709 New South Wales – Ryan Equipment Solutions 0406 849 400 Queensland – Auto West Paint Supplies 07 3881 1611 North Queensland – Norstate Marketing 0411 876 700 Victoria – Bodyline Automotive 0418 574 611

Local &Views Team Penske hit the track with lucky colour Celebrating the 34th year of a supersuccessful partnership, PPG and Team Penske have teamed up for yet another year that will see PPG continue as a key sponsor of Team Penske’s 2017 IndyCar and NASCAR programs. As well as being an associate sponsor on all the team’s cars and equipment, PPG will also be the exclusive sponsor for one of Team Penske’s racing cars at five major events throughout the season (three in IndyCar and two in NASCAR). On his way to the 2016 IndyCar Championship, Simon Pagenaud from Team Penske, won three out of four races in the PPG car last year and declared “PPG Blue” to be his lucky colour. Team Penske is one of the most successful teams in professional sports history and with its cars featuring PPG colours and logos, everything is set for an exciting 2017 racing season according to Bill Shaw, PPG Director of Marketing. “It’s a real thrill to see PPG’s Team Penske car on the track and it reflects the solid

relationship between our two companies. We’re going all out for the chequered flag.” Locally, PPG continues as a long-term partner with DJR Team COULTHARD (L) AND MCLAUGHLIN (R) CELEBRATE Penske and the QueenslandA DJR TEAM PENSKE 1-2 FINISH based team has set a searing facilities. Team Penske uses pace in the early stages of the 2017 ENVIROBASE® High Performance Supercars. Indeed, DJR Team Penske waterborne basecoat to paint its broke through for a resounding one–two race cars. NCR finish (Fabian Coulthard followed by Scott McLaughlin) at PPG CAR OF TEAM PENSKE the Symmons DRIVER SIMON PAGENAUD, 2016 VERIZON INDYCAR Plains round in CHAMPION Tasmania. PPG is Penske Corporation’s exclusive supplier of refinish coatings for its racing, truck leasing and automotive collision repair subsidiaries and

Support you can bank on After PPG recently played a role in providing a new T359 model Kenworth truck (PPG is a key supplier to Kenworth’s Melbourne manufacturing plant) for Foodbank NSW & ACT, a group of volunteers from PPG’s NSW Refinish Team have paid a special visit to lend further support to the charity organisation. Foodbank is Australia’s largest hunger relief charity – last year alone it rescued 32 million kilograms of food destined to be dumped and turned it into over 40 million meals that were distributed via over 2500 charities! After being delivered to Foodbank’s Sydney warehouse, goods are sorted in preparation for shipping to regional depots and charities throughout NSW, and it is here that the 20 PPG staff were put to work. During their day at the Foodbank warehouse, the enthusiastic group managed to pack an amazing 37 orders (each order consists of up to 2.2 tonnes


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of food and drink!) and set a new record for bagging potatoes (1,100 bags). Not only that, they actually completed the orders two hours ahead of schedule, which meant they could fill part of the next day’s order, as well. It was a mighty effort for a great cause, says Ken Wiggens, Business Manager NSW. “It was a special day for us all. Whether it is supporting customers or assisting a charity, we have a terrific team spirit at PPG’s NSW Refinish Team and it was great to be able to band together to help people in the community who are a little less fortunate. The team knows we made


a worthwhile contribution to helping to slow hunger across NSW.” For more information on Foodbank go to or NCR

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Local &Views AkzoNobel TopGun program winner AkzoNobel is determined to provide the best solutions for its customers and all of its technical representatives play a crucial role in delivering these solutions to the end-users. The TopGun program is a global AkzoNobel initiative focussed on continuous education to ensure employees have up-to-date knowledge on all current products, processes and industry practices along with skills development. A combination of theory, practical tasks and presentation skills assessment, the TopGun is designed to assess the professional and interpersonal skills of its technical “team”, ensuring that they consistently deliver the best solutions for its current and future customers. The program will also assist in building tailored development plans for each and every one of the company’s technical staff. Additionally, TopGun is an industry recognised program, with each if its contestants awarded with I-CAR platinum status and becoming officially recognized industry-wide experts upon completion. TopGun is run across the globe, including the Asia Pacific region and earlier this year the Australian national contest was hosted at the state-of-the-art Automotive Training Centre in Melbourne. The winner of the national TopGun was announced on 7th of April at the AkzoNobel function that took place in Melbourne. He is Brad Williams, Technical Representative, Queensland. Brad will join the regional Asia Pacific TopGun, which will take place in Japan later this year, as well as having his name etched in the perpetual TopGun trophy. Jason Trewin, I-CAR Australia OEM and Operations manager said: “I-CAR sees this contest as a fantastic way of raising the overall standards within the industry and ensuring the highest level technical support for all. As an Industry Alliance Partner and member of I-CAR we encourage this initiative by AkzoNobel and are excited to partner on similar programs going forward.” Adam Norman, AkzoNobel Services Manager, Australasia added: “The TopGun initiative is based on continuous education


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and improvement to ensure that all our technical staff have up-to-date knowledge on all current methods, processes and industry practices along with skills development pathways. We will continue to deliver the best refinish expertise to our customers, and all our technical staff will continue to represent a highly professional team in the marketplace”. Brad answered the following questions at the Expo after receiving his award: Q: How was the contest run? What did you have to do to win? A: The contest was well organized and ran for one full day. It consisted of a practical repair that was videoed, a theory exam and a presentation. The practical test involved a full repair (two guards and a bonnet). The criteria were straightforward – speed, accuracy and method. The colour was tricky – a light metallic Toyota. As a technical sales representative of AkzoNobel, you are expected to be well educated around practical test and theory. However, an open presentation – more like a wellorganized speech – is not something that we do every day. So, we were given three days to prepare. The topic of the presentation was “Process efficiency and productivity in the body shop”. Q: So, what, in a nutshell, is the most important to achieve productivity? A: In my presentation, I highlighted the importance of identifying the needs of the body shop first and foremost, and then, develop and implement appropriate SOPs. Efficiency comes with high performing products and colour process. And essentially, productivity is a byproduct of these two processes. Q: What does this win mean for you professionally and personally? A: I am extremely proud and see this win as a massive achievement, considering the calibre of our current technical staff at AkzoNobel. I was humbled and grateful for the opportunity to work alongside other technical guys as most of the time we stay around our states, with exception of some national projects. TopGun is a long-standing tradition around the world, and I am happy to see it has been


reintroduced here in Australia. It is a huge honour to have my name amongst the past and future winners. I also see it as recognition of our efforts and my personal commitment to the job I do every day. Q: When did you start with AkzoNobel and what did you do prior? A: I became a spray-painting apprentice in 1995, worked in various body shops, and joined AkzoNobel in 2008 as a technical sales representative covering Queensland. Q: What do like the most about working in the industry? A: Personal reward and satisfaction from helping people at the body shop to improve their businesses. Q: What support/help do you typically provide to the body shops? What are their main challenges? A: I provide ongoing training, troubleshooting, develop and improve processes within customers’ shops. The main challenge I see at the body shops today is staffing and lack of apprentices and trainees. Times have changed and kids nowadays have so many options and the collision repair industry often gets overlooked, or not even considered as an option. NCR

Seizure shows counterfeit is out of control The recent seizure of a further 100,000 counterfeit car parts in the United Arab Emirates (UAE) demonstrates the scale and seriousness of the counterfeit problem according to the Federal Chamber of Automotive Industries' Genuine is Best initiative. The seizure included fake brake pads, head gasket kits and oil and air filters, with a total value of over A$2.7 million. FCAI chief executive Tony Weber said the recovery of the dangerous fakes was especially disturbing at the conclusion of the Easter and ANZAC Day public holiday period. "Eleven people died on Australian roads over the Easter break. The safety and fitness of the vehicles on Australian roads is our utmost priority and counterfeit parts are compromising the wellbeing of motorists," Weber said. "This is the second colossal seizure we have seen in the UAE this year. Counterfeits are often produced using inferior production techniques and inferior materials, and as a result are extremely dangerous." The Genuine is Best campaign launched a counterfeit part reporting page on its website in early February with the support of the Department of Immigration and Border Protection. "Millions of dollars' worth of counterfeit car parts seized over the past 12 months in warehouses from China to the Middle East have demonstrated the scale of this issue. It's an international trade that has been estimated to be worth US$20 billion a year," Weber said. "We have set up our reporting hub, which has received reports of counterfeit spare parts. The relevant manufacturers

are following this up. While public reporting will help curb the problem, there is no substitute for awareness. If you suspect a car part is a fake, it probably is, and we urge you to report it." The recent seizure came about following an in-depth investigation by Al-Futtaim Motors that traced the routes used by a Chinese trader and involved coordination with legal partners and government authorities at Federal and State levels. Al-Futtaim is the exclusive distributor of Toyota, Lexus, Hino trucks and Toyota Material Handling equipment in the UAE. Craig Douglas, Director of Nationwide Research Group, has 25 years' experience working with a number of Australian automotive brands to investigate counterfeit parts. Douglas believes Australia may be an endpoint for some of the counterfeits being shipped through the UAE, with further seizures in Africa in early 2017 indicating a global counterfeit conspiracy. "Where are these all going? This is 600,000 car parts in less than three months," Douglas said. "The sheer volume of parts is too large for the UAE or African markets, and they aren't manufacturing the products in those countries," he said. "Counterfeiters are extremely cunning when importing these fake products. The differences in the packaging are minute and they have gone to a lot of trouble to replicate the appearance of genuine parts. The level of external replication is quite incredible. We are only catching them on spelling mistakes. We have to cut up the products to tell the difference." The FCAI's Tony Weber said motorists

can avoid risk by choosing genuine. "The only way to ensure you are protecting yourself, your family and your vehicle is to ensure genuine parts, acquired through the vehicle maker's authorised supply chain, are the only parts fitted to your car. Anything else is a risk. Genuine is always best." Suspected counterfeit car parts can be reported at: About Genuine Is Best The FCAI's Genuine Is Best initiative focuses on the safety, performance and durability benefits delivered by genuine replacement parts. Genuine parts are made or selected by the vehicle's maker and rigorously tested by that maker as an integral component of the vehicle to meet high quality safety and performance standards. This ensures a vehicle will drive, function and protect in the way it was intended. If a vehicle needs replacement parts following a collision or during servicing and maintenance, it is essential that genuine parts are fitted. Genuine parts are new and the only parts approved and warranted by the vehicle's maker. You can only guarantee supply of genuine parts by sourcing them through the vehicle maker's authorised supply chain. Use anything else and you may be taking a risk. NCR Find out more at

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REPAIRER Collision Repair Expo lifts the bar once again David Newton-Ross reports on the 2017 Collision Repair Expo Collision Repair Expo is the place for the industry to meet every two years to network, be educated, check out the latest in equipment and supplies and, of course, enjoy the hospitality on offer. This year the Collision Repair Expo was once again well attended, well organised and well worth attending. The booths and displays from every exhibitor in Killen, Carl Tinsley, Per the Expo were first class and, with so Madsen and Rex Crowther many new products and innovations from New Zealand. on display, there was certainly Talking of New Zealand, it something for everyone. was a pleasure to meet up The seminar program was the with many of the more than best ever, with local and 300 Kiwis who attended the international speakers passing on Expo this year. The Kiwis held their knowledge, experience and a their own awards and AGM taste of the future to the many evening at the Expo. They attendees over the three days. were certainly well represented Lowbake Australia not only had at every seminar and SECOND FROM LEFT THE FEDERAL MINISTER FOR INDUSTRY, an excellent display within the Expo INNOVATION AND SCIENCE, SENATOR ARTHUR SINODINOS OPENED demonstration plus, of course, THE EXPO but also made available their mobile checking out what was on spray booth to every company for offer from the more than 70 congratulated for another great effort. live demonstrations of products and exhibiting companies at the Collision There were many other events in and applications. The exhibitors made the Repair Expo. around the Expo, not just seminars or most of this opportunity by filling up every The Collision Repair Expo returns to training programs, but social events available spot over the three days, with Melbourne in April 2019, so make sure primarily made available by the various attendees being able to watch the actual that if you did not get there in 2017 you paint suppliers, which were well attended demonstrations in comfort. Unique to the will be there in 2019. Nothing can replace and appreciated. Expo this year from Lowbake was the live physically attending the Expo – no amount Our own 10th annual National Collision streaming of every demonstration onto a of print can do it justice. The Collision Repairer Magazine Lifetime Achievement large screen located in a prime position Repair Expo is a world class event and Awards took place with a breakfast award close to the café in the Expo hall. Mark deserves to be supported by everyone in presentation for more than 210 guests Williams and the Lowbake team are to be the industry – see you there! NCR honouring the 2017 recipients – Michael



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From the organisers As we bid farewell to another highly successful Expo, we would like to take this opportunity to thank everyone that was involved as an exhibitor, visitor, sponsor and supporter for helping us deliver a truly world class event. The combined Australian Auto Aftermarket and Collision Repair Expos featured 437 exhibitors displaying tens of thousands of products over five acres of floor space and our exhibitors raised the bar again by delivering stands and displays that would equal or better any show in our industry anywhere in the world. Both the Auto and Collision Repair Expos completely sold out of space this year which is an extraordinary achievement in these challenging times. Not only is this Expo the largest of its kind in our region, it is one of the largest trade shows in Australia across any industry sector and we have no doubt that that our 2017 event made a definitive statement about the underlying strength and resilience of our industry and sent a strong message that the aftermarket sector is very much alive and well with a strong future ahead of us. Overall visitor numbers over the three days were just under 11,000 including hundreds of international buyers from over 70 countries. The automotive industry in Australia is undergoing unprecedented change driven by economic factors, the complexity of the car parc, changes in vehicle and information technology, changes in industry dynamics as well as the changing capabilities and needs of our workforce and customers. With this in mind, a strong focus in our event planning this year was on ensuring that Expo visitors were able to experience the latest innovative products and services in our industry as well as high quality education and networking opportunities. This is an Expo run by the industry for the industry and we are very proud that 17 international and domestic auto industry association and media partners actively supported the Expo this year and many were directly involved either as exhibitors or running their own co-located events, seminars or conferences. There were also over 50 co-located seminars, conferences and meetings in addition to the sub-events held in and around the

Expo. The world class Expo seminars attracted a remarkable 2500 attendees across the 18 sessions with many people commenting on the high quality content and practical “takeaways” delivered by over 40 keynote speakers and panellists. We would like to take this opportunity to thank Mark Williams and his wonderful team at Lowbake for delivering the Lowbake spray booth demonstrations which were again a highly popular and well attended feature, to Mark Czvitkovits and his team at ICAR Australia for their assistance with the seminar program, to

Neil and Adrianne at the Collision Repair Association of New Zealand for running their National Conference in conjunction with the Expo and to David, Chris and the team at National Collision Repairer magazine for once again running their fabulous NCR Lifetime Achievement Awards breakfast during the Expo. We believe that this was our most successful event yet and marks another significant turning point in the evolution of the Expo. As a result of the redevelopment of the Darling Harbour Convention Centre in Sydney, the AAAA National Council has made the decision that the format of the new Centre is not suitable to host our event and therefore the 2019 Expo will once again be held in Melbourne from Thursday 4 April to Saturday 6 April 2019. The AAAA team are already working hard on delivering a bigger and better event in two years’ time. To fill the gap created by this decision, the AAAA is proud to announce the launch of an exciting new addition to the automotive industry event landscape, Autocare 2018, Australia’s Premier Automotive Convention for Parts, Service and Repair Professionals which will be held at the International Convention Centre in Darling Harbour Sydney on 4th and 5th May 2018. Autocare will feature a range of world class international speakers addressing the topics that matter to our future industry. More information will be sent out in a few weeks regarding some terrific sponsorship opportunities. NCR Editor: Congratulations to Stuart Charity and his team for putting on this great event once again. The industry really appreciates the opportunity to get together every two years and we all look forward to 2019 in Melbourne..

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collisionRepairexpo Comments Exhibitors … as you can see, the effort was all worthwhile!

Warren McMartin, Group Managing Director, Sydney Automotive Paints and Equipment Pty Ltd The AAAA Expo was one of the best shows we have attended for many years. We sold most of our equipment off the stand and delivered it in the week after the show. Being a major sponsor gave SAPE more exposure than I could have ever imagined. The quality of attendees was excellent and people would often come back to our stand two or three times to look and compare our products with our opposition’s products.

Andrew P. King, Business Manager – Australia & New Zealand 3M Automotive Aftermarket & Marine Division The Expo was a great opportunity to


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connect with customers at both the shop and distribution level. This year we had a strong focus on the range of innovative products that 3M had released to the industry in the past 12 months and to reinforce the 3M brand within the market. It was great to showcase our range of products and also have the opportunity to demonstrate our new Accuspray 1 gun in the Lowbake booth. It is always good to gain positive feedback from our customers, both existing and new, on what collision repair solutions 3M can provide and gain interaction across a broad section of the industry in a small space of time. Overall, it was a busy three days but well worth the effort Paul Smith, 1Q1 Bodyshop Flow Management Thursday was not too busy but there were good numbers through on Friday and Saturday. A lot of people are interested in the product and talking about it. It has been a good way to showcase our product to the market.

Katia Gridina, AkzoNobel Car Refinishes Australia P/L AkzoNobel has been leading the digital approach to colour retrieval since the 90s with the introduction of the industry first hand-held Spectrophotometer in 1993 (Automatchic), which completely transformed the industry. We were excited to announce and launch our new major game changer – Colorvation – at our stand at Collision Repair Expo this April. We equipped our stand with an interactive bench, accompanied with the panel samples and spectros, where we demonstrated how, by adopting a fully digital approach, body shop owners can save time, improve accuracy and reduce overall paint use. We were happy with the turnout at the show and with the high industry interest in going fully digital at the shop floor; plus, we have all the tools and necessary support, which is a key to success in the rapidly changing digital world. David Bennett, Bennett (Blackhawk) Machine Tools This has probably been the best Expo that we have attended. We have many genuine leads and enquiries and it has been positive.

and UNI RAM Canada solvent recyclers, Waterborne/solvent spray gun cleaners. With many sales and inquiries leads over the three days, our team will be busy for the next three months following up.

Steven Brett, General Manager, Axalta Coating Systems Australia Pty Ltd The Collision Expo provides a great opportunity to catch up with people who you’d like to meet up with more often, but don’t always get the chance to.

Milton Da Silva, Blackline Australasia We had a great time thanks to the help of our suppliers who travelled to support and make the 2017 Expo a success for our growing company. I didn’t have much time to walk around the collision repair section but from the response and enquiries we had through the three days, I believe the show in total would have been a success for all who were exhibiting. On our booth, we had four main product lines that pulled in interest, Etalon, 5 layer booth wall protection, body filler range and polishes, Astra MiniLift, MWM Italia reverse bumper sensor drill kit

Rob Mildenhall, Capricorn Society This year’s Collision Repair Expo was another superlative event, with great interaction across the spectrum of industry stakeholders that we at Capricorn deal with. Our booth in the collision expo was bigger this year and made it easier for us to engage in discussions with prospective and existing members and suppliers while showcasing our investment in products and services for our members. A personal highlight for me was being able to induct Mike Killen as a recipient of the Lifetime Achievement

Award at the National Collision Repairer breakfast, a real blessing and very memorable occasion sharing it with Mike, Natalie, Cameron and Charlotte Killen. Peter McMahon, CEO Car Craft Group The 2017 Expo was very successful for the Car Craft Group. On top of the excellent networking opportunities, it provided a great chance for repairers to stop and chat about the benefits of being part of one of the fastest growing groups of its type in Australia. We were particularly pleased by the interest from Victorian repairers who dropped by to meet with business owners and Darren Curry, our representative in Victoria. Car Craft Chairman Wayne Phipps said: “We had large numbers call through, which has certainly justified our investment in the Expo and we have seen a large spike in interest from around the country.” Julie Thomas, Car-O-Liner Australia P/L The Expo was very professional and well run with a good attendance over the three days. We did generate a lot of leads and sales and it was nice to catch up with our customers and other leaders of the industry.

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collisionRepairexpo Comments

Per Madsen, Car-O-Liner AB I have to say that the Expo has been very good. Our sales people were busy all of the time and they all have many leads to follow up. The numbers have been good and the interest in our products and demonstrations was really pleasing to see. It has been 100 percent worthwhile being here. The seminar program was also very impressive. Johan Willemsen, Cartec BV, Holland I have really enjoyed the Expo with good numbers coming through the booth here at Le’Mix. They were also decision makers. It was well worth attending and a lot of interest in our new products. We are now recognised in the market and we will be back again. Le’Mix is a very good company to work with.

Damian Byrnes, Compass Claims The Expo has been really good and we have been excited to be here. The numbers were good and kept us very busy. It has been well worth attending. Steve O’Brien, DNS Technology/iBodyshop The Expo has been excellent and the number and quality of attendees at our booth was pleasing. The number of enquiries, together with the opportunity to mix with our existing customer base, has really made it worthwhile being here.


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the time to come and see us on the stand this year. If you would like to find out more about escribe, you can call us on 1300 769 348 (Australia) / 0800 786 951 (New Zealand) or email us at /

It was also great for Alan Berry from New Zealand to be able to mix with the many visitors from that country and demonstrate what we offer to the market. We will be back in two years.

Charlie Ramsay, escribe Business Development Manager The team from Thatcham scribe had a great time at this year’s Collision Repair Expo at the Melbourne Convention and Exhibition Centre. It was good to see and speak with a broad cross-section of the industry, not just from Australia and New Zealand, but around the globe. The Expo was a fantastic opportunity for us to display the dramatic increase of available methods in escribe, and how they are more accessible than ever. A big thank you to everyone who took

David Lingham, Head of Business, Fix Auto World We had a mission at the Expo to advise everyone that we had arrived and to show our franchisees we are committed to the industry. We also wanted to attract interest from those people who thought that a franchise was of interest to them. We also wanted to have conversations with stakeholders in the industry and to show that we are really serious about contributing to this market. Our mission was accomplished and the Expo provided the best opportunity for us to do this.

Terry Feehan, Head of Business, Fix Auto Australia The Expo every day has exceeded my expectations and the quality of the people has been very good. We have enquiries from all around Australia to follow up. The response to Fix Auto has been very positive and I feel that it will be a defining moment for Fix Auto Australia – certainly well worth attending.

GM Holden The Expo has been very good. The mornings have been really busy with insurers and repairers talking to us and it has been good to receive feedback on what we do in the market.

Tony Hubycki, OZ-GEL and MAKS Equipment We were kept very busy at the Expo with distributors, customers and potential customers at our booth every day. We made many sales and gained a lot of leads and our overseas guests, Andrea from Spanesi and Martin from ARO in France were impressed with the event and the venue. We did not have time to do anything other than work on our booth and conduct demonstrations over the three days although we all enjoyed the awards breakfast prior to the Expo opening on the Friday. We look forward to doing it all again in 2019.

Colin Edwards, Chief Executive Officer, The GPI Group of Companies During the last 40 years, GPI has exhibited in most of the Australian Automotive Shows featuring collision repair, going back to the days when MEN Magazine organised their first shows based at the Sydney and Brisbane Showgrounds. In those days, the shows were held on an annual basis but then moved to bi-annual because of attendances. The AAAA Show is a great show because it incorporates the aftermarket area for wholesale, retail and trade sales, but

throughout Australia the number of body shops have reduced and the groups have increased and obviously this is a sign of the times. We found that this show was more about equipment than consumables and GPI did well in the sales of Velocity Dust Extraction and Unic Gun Wash and Solvent Recovery Machines, but there were long periods of low attendance during the open hours. We will attend and look forward to a bigger and brighter AAAA Show in April of 2019, again to be held in Melbourne.

Mark Czvitkovits, CEO, I-CAR Australia The Collision Repair Expo provided I-CAR with an opportunity to work with our OEM partners within the seminar program that proved to be informative and well received by all who attended. In addition, having John Van Alstyne speak at the show was a great opportunity for our repairers in Australia and New Zealand to listen to what is occurring around the world in technology and training and provide an insight as to developments that will be coming here. Along with the two courses we previewed, the show was a great success for I-CAR and the number of people who visited the show on all three days was greater than expected. A real success for all involved.

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collisionRepairexpo Comments

Allan Kamaledine, Le’Mix The show has been very good for us. The Expo is a very good platform and allowed us to show the strength of Le’Mix with many of our overseas suppliers supporting us here. It has allowed us to showcase the range and depth of products we have available. It was well worth attending.

Mark Williams, Managing Director, Lowbake Australia P/L The 2017 Collision Repair Expo promised to be a busy and exciting three days for

Lowbake Australia. The preparation and organisation began months in advance and as always, we had big plans that once again we hoped would supersede all previous years. With over 50 tonnes of equipment, we arrived in convoy with several trucks, tilt trays and trailers, setting up in just two days! Our dedicated spraying area outside on the loading dock allowed for major paint refinishers to demonstrate their products in our state-of-the-art Portable Paint Facility, complete with Gas IR, Paint Mix room and self-contained generator. The attached viewing pod seated up to 30 guests at a time for each scheduled demonstration – every 45 minutes – these were, as expected, over-subscribed and at capacity. We also streamed live to the world on the Lowbake Facebook page and on a huge display screen inside the exhibition hall. Our inside stand looked very different to previous years; we brought a wide selection of existing and exciting new

products that were demonstrated throughout the entire expo. Feedback was excellent and it was great to see so many existing customers as well as new ones who we are thrilled to be looking to the future with. Lowbake Australia would like to say a massive thank you to the organisers of the exhibition who made everything possible; it’s always a pleasure to see the results of the huge effort made by all those involved. We can’t wait for the 2019 Collision Repair Expo!

MIRKA Having taken the opportunity to launch the new MIRKA OSP (Optimized Surface Preparation) system at the Collision Repair Expo, as well as showcasing new MIRKA tool technologies, the response was excellent. The constant stream of visitors to the stand were genuinely interested in the simplicity and labour savings available from the OSP system and the onsite demonstrations meant people could see the advantages with their own eyes.


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Our technical engineer, Marc Vellakoop, demonstrated the power of these new and improved products against the competition, which was streamed live on our Facebook Page ( ustralia/). We hope all our stand visitors enjoyed our stand as well as the show bags – especially the samples!

Diwakar Mehrotra, Business Director – ANZ, Nippon Paint We came, we saw and we worked. We are here. Here to stay and be part of this great Australian Collision Repair market and industry. Participation in CRE 2015 for Nippon Paint was a good experience and CRE 2017 experience was even greater. We achieved one of our main objectives – that of communicating to relevant industry stakeholders that Nippon Paint has finally arrived in Australia. We had excellent interest, queries and concrete discussions from distributors, importers and collision repair shops, from all across the ANZ region, leading to quite a number of finalised prospective customers for the near future. We look forward to investing in technology and infrastructure and being a long-term player in the Australian market.

Steven Hutchinson, Saint-Gobain The Expo has been very good for us. We have had a lot of people come through our booth. We have launched some new products that have been well received. It was well worth being here.

Robert McClymont, U-POL The Expo has been excellent for us. The numbers have been very consistent and we have been demonstrating lots of new products. It has been well worth exhibiting. SATA One of the highlights of SATA’s successful Collision Repair Expo stand was that painters could drop in and pick up any of the range of SATA spray guns that were on display. Straightaway, they could feel the perfect balance and see the precision craftsmanship – many didn’t want to put them down! Lots of visitors also stopped by to chat with SATA representatives and discover some of the finer technical points of SATA spray equipment. It made for a busy but very rewarding Expo! Michelle Morgan, State Account Manager VIC/TAS, sia Abrasives Australia Pty. Ltd. This year’s Collision Repair Expo was a huge success for sia Abrasives. As we launched two new products – sianet and siaair 2, it was great to see visitors piling in to see what these products had to offer.

Peter Wenzke, ANZ Marketing Manager, Valspar Automotive The Expo was an overwhelming success. Our stand looked amazing, and allowed us to showcase our extensive range of products, including our new DeBeer Refinish 8-245 Direct to Metal Primer. The interaction with customers on the stand was exceptionally positive. They particularly liked the virtual reality racing unit we had on the stand. We look forward to doing it all again in 2019. NCR

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collisionRepairexpo Comments from attendees – here is what they had to say about the event … Graham Judge, MTA NSW, Sydney The Expo was well worth attending. The displays, as always, were very good and the forums and seminars I attended were very educational and informative. The I-CAR forum for associations and TAFE teachers was excellent and the awards breakfast also with good networking taking place. Craig McGregor, Bodyline MBR, Sydney The seminars were really good and I got to three of them – Consolidation, OEMs and I-CAR – and they were well attended. The Expo overall was good and the number of attendees seemed higher than in the past. The Lowbake demonstration area was very busy and I saw some good UV products being demonstrated. There was something for everyone at the Expo and, of course, the awards breakfast was an emotional and rewarding experience.

Bob Christie, Goulburn Smash Repair Centre, Goulburn NSW The Expo in Melbourne is always good and this time it was a wonderful experience. I enjoy seeing people I sometimes do not see in between events and the networking is excellent. The Lowbake display and the demonstration booth are always first class and Mark Williams and the team are to be congratulated. The awards breakfast is always worth attending and the award to Michael Killen was very emotional. I would not miss the Expo for anything and I am pleased it will be returning to Melbourne in two years. Phil Nixon, IAG, Sydney The highlight for me was the breakfast awards but everything about the Expo was good. It was pleasing to see the numbers


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attending the seminars and especially pleasing to see so many there from New Zealand. The displays were very professional and it is good to be able to network with so many people in the one location. Michael Killen, Killen’s Smash Repairs, Armidale, NSW I feel that Melbourne is the best venue for the Expo; it seems to work so well. The Expo was very good and there were lots of new products to see and the I-CAR courses and seminar program were excellent – it seems to be moving to a “knowledge” type of event, which is good. It is a feel-good show and I will be there again in 2019.

Garry Clear, Head Teacher – Autobody Repair and Refinish Technician Training TAFE NSW – Sydney Institute, St George College I thought that the Expo was excellent. The way it was set up and the interaction between the different sections was good. The mobile Lowbake booth and how it was set up and run was a pleasure to see. I went to many of the seminars and once again, they were excellent. To be able to mix with OEMs and obtain knowledge of future technology was invaluable. I will be at the next one! Stephen Palmer, Senior Manager – Industry Development, National Supply Chain, Operational Partnering, IAG After attending such events over many years, it is becoming obvious that the quality of the material and information provided by the vendors was excellent and the attendee numbers were up. Even though I attended for the three days, it

was difficult to do everything that I wanted to do. There is so much to do and see and the seminar program was first class. For anyone wanting their business to be more effective and efficient, this is the place to be. I enjoyed the awards breakfast and I took along many of our team managers and they appreciated the opportunity, as did others in the room, to pay tribute to those receiving their awards. It was a very special morning!

Rex Crowther, PanelTalk magazine, New Zealand I have visited many collision repair trade shows around the world over the years, and, with the possible exception of only SEMA, which is held in Las Vegas every year and is a huge show, this year’s Collision Repair Expo beats them all hands down, especially with its relevance to Australasian repairers. There was a positive vibe every day and certainly a lot of networking was done. The standard of the exhibition stands was very good, and the attendees certainly engaged with the exhibitors. Most stands always had someone on them and, from the feel of things, some good business was done and many good leads created. The seminar program was first rate, with an international line-up of presenters and a wide variety of very relevant topics. The attendance numbers at these seminars were impressive and from the comments as people left each one, the messages were well received. There was a large contingent of Kiwi’s over there, and everyone I spoke to commented on the value of the event. Well done Stuart Charity and his team. NCR

And from other New Zealand visitors Warren Burns, Gordon Officer (1991) Limited, Invercargill The Expo was great. Being able to see firsthand the products on offer and a lot of smaller items in the panel trade which, as shop owners, we usually rely on our local sources to demonstrate, but don’t always have the time to view. Having the CRA Awards night in conjunction with the Expo was great, allowing plenty of time to catch up with other shop owners. I would recommend to everyone who was unable to attend the Expo that it was very eye opening and well worth attending. Brent Mackay, A1 Autofinish, Auckland It was nice to see a good turnout of Kiwis at the Melbourne CRA Conference and Collision Repair Expo this year. Everyone that I spoke to had nothing but positive comments about the CRA Dinner/Awards night. The Trade show was very enjoyable; whilst not really boasting a lot of new technology, it was great to see all the changes happening in our market, especially as we don’t really get the opportunity to see so much in one place at one time. All in all, it was a well worthwhile trip.

Dean Adamson, DBNZ It was great this year to have the CRA conference tied in with the Collision Repair Expo. There were some great seminars to attend and I hope all those who went were able to take something away from it, with heaps of displays, demonstrations, new products and processes. And of course, Melbourne is a great city with the city lights, people, the superb infrastructure, the quality and variety of food and bars, and there are some bars! Walter Zuber, CRA Membership Liaison Officer The Collision Repair Expo was a very impressive professional Expo with several new products coming in to the market. I ended up with a bag full of interesting reading material to share with members as I tour the country. I found the seminars very interesting, with the variety of subjects all very relevant to the industry today. NCR

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5 minutes with LANE DAVY

5 Minutes with …

Lane Davy

Craig Hall Body Works

When did you join the industry? 2015 What was your first job in the industry? Apprentice spray painter What do you do now? Apprentice spray painter What do you like about the industry? I love painting and I love cars What don’t you like about the industry? Not sure! What music do you like? Metalica Your Favourite Artist? Dr Dre Your favourite food? Pizza Your favourite drink? Solo Your hobbies? Cars and bikes Who in the world would you most like to meet? Mark Skaife

collisionRepairexpo Another view Melbourne reporter Max Chanter has been to almost every trade show/expo in Australia for many years. Here is his take on the Collision Repair Expo for 2017 he Collision Repair Expo, colocated with the Australian Auto Aftermarket Expo, was held at the Melbourne Exhibition Centre from 6th to 8th April, 2017. This event is held every two years, dedicated to the motor repair industry with a comprehensive array of industry products and materials on display, from over 70 exhibitor companies, promoting emerging technologies and materials in our ever-changing industry dynamics. The expo is a great opportunity for repairers to meet old friends and see new equipment, materials and processes that are appearing and to attend the comprehensive seminar program, specifically designed to assist body repairers meet the challenges of a rapidly evolving workplace. The seminars had some interesting subjects and speakers, among which the “Discover Key Collision Repair Emerging Technologies Panel”, the “Toyota Define Their Collision Repair Standards” and “I-CAR’s Hiring to Support your Shop’s Learning Culture” were interesting and informative. Of particular interest was Per Madsen’s seminar on “What’s Trending and New Technology Insights”. Per is Managing Director, Asia Pacific for Car-O-Liner (Thailand) Co. Ltd. and travels the world providing training and education. His knowledge of our industry and future trends is outstanding and his session was well attended. He specified the importance of measurement and following specifications and instructions set out for repairs by manufacturers and the increasing O.E.M and repairs certification programs available. Per also spoke of the new joining methods being used by manufacturers, such as clinching, riveting, bonding and screwing and the importance of measurements in many new technologies where the slightest “out of spec” can mean the safety aspect of the part is compromised, as in the fitting of the rear-view mirror blind spot function.



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Another interesting seminar was run by the Society of Automotive Engineers – Australasia (SAE-A) on Liability for Automotive Repairers. Phil Dunn commenced as a mechanic in his own workshop before completing an engineering course and moving into consulting. Phil outlined various case studies using real situations to show the importance of work orders and customer contracts, to enable repairers to eliminate costly, time consuming civil court actions being brought against repairers by unhappy customers when the repairer is not at fault. The National Collision Repairer “Lifetime Achievement Award" breakfast was attended by 230 sponsors, insurers, repairers and industry personnel, an excellent start to the busiest day of the Expo. These award ceremonies are an emotional experience for the awardees as they are completely unaware of their appointment and sometimes their families are present without their knowledge, which heightens the emotion. From a group of nine nominees this year, three were outstanding and the prestigious award was received by Michael Killen, Killen’s Smash Repairs (Armidale, NSW), Carl Tinsley, Campbelltown TAFE, Campbelltown, NSW and Per Madsen, Car-O-Liner A.B, Thailand. A fourth award was presented to Rex Crowther from New Zealand for outstanding service to the industry over many years. As always, an excellent function and one at which the industry can celebrate the many outstanding personalities that are associated with the Motor Body Repair Trade. NCR

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worldNews DIRK BREMM

Dirk Bremm new president of BASF’s Coatings Division Dirk Bremm is the new president of BASF’s Coatings Division, effective April 1, 2017. He succeeds Dr Markus Kamieth, who was appointed to the Board of Executive Directors of BASF SE. Kamieth had led the Coatings Division since 2012. Bremm earned his Master’s Degree in Business Administration at the Leipzig Graduate School of Management in Leipzig, Germany. He

joined BASF in 2000 in Ludwigshafen, Germany. After holding different positions in various segments of BASF Group (including head of Business Management Polyamide and Intermediates Europe in Ludwigshafen, and vice president of BASF Coatings Solutions in Tultitlán, Mexico) Bremm served as senior vice president for Construction Chemicals Americas in Beachwood, Ohio, USA. NCR

PPG ups offer for AkzoNobel to $28.8B Sweetening the deal by more than $4 billion, PPG recently announced it had offered AkzoNobel about $28.8 billion to buy the company. The Pittsburgh-based coatings company indicated its $103.77-a-share offer (based on the $1.0726 April 21 exchange rate) might be its last. “We are extending this one last invitation to you and the AkzoNobel boards to reconsider your stance and to engage with us on creating extraordinary value and benefits for all of AkzoNobel’s stakeholders,” PPG Chairman and CEO Michael McGarry wrote to AkzoNobel. “Our revised proposal represents a second increase in price along with significant and highly-specific commitments that we are confident AkzoNobel’s stakeholders will find compelling. We stand ready to work with you expeditiously to complete a targeted due diligence review and to negotiate a definitive agreement for the combination.” Netherlands-based AkzoNobel said it’d think about it, which was a milder response than had been made to other unsolicited PPG offers. PPG has been publicly gunning hard for AkzoNobel since March. “AkzoNobel N.V. (AkzoNobel) confirms today it has received a third unsolicited and conditional proposal from PPG for all outstanding share capital of the company,” it said in a statement. “In accordance with its fiduciary duties and acting under the Dutch governance code, the Board of Management and Supervisory Board of AkzoNobel will carefully review and


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consider this proposal.” PPG said it was offering a better deal than stockholders would get under an AkzoNobel plan announced on April 19. In that proposal, AkzoNobel planned to spin off its speciality chemicals segment, boost its dividend 50 percent and pay about another $1.07 billion worth of special dividends in November (based on the $1.0726/euro April 21 exchange rate used by PPG), a sign of “confidence in the planned separation.” “The industry-leading performance and outlook of our Specialty Chemicals business gives us the confidence to return proceeds to shareholders in advance of the separation,” CEO Ton Büchner said in a statement. “In addition, we see extensive growth momentum in our Paints and Coatings business, which we expect to keep growing faster than market rates, allowing us to improve our long-term financial guidance. AkzoNobel also expected about $107 million in increased earnings before interest and taxes over 2016. PPG said investors weren’t blown away by AkzoNobel’s plan. “As evidenced by the decline in AkzoNobel’s stock price since its investor update, the capital markets have not recognized any additional value from its new standalone plan, including the enhanced regular dividend and special dividend that AkzoNobel has proposed for 2017,” PPG wrote in a news release. “One of the more notable risks of AkzoNobel’s new standalone plan is that it creates two smaller, unproven standalone

companies with uncertain market valuations and substantial risks for reaching its 2020 guidance, especially given many of the annual targets that AkzoNobel has identified have not been achieved previously. AkzoNobel’s standalone plan also will require substantial restructuring; potentially decreases free cash flow, putting future and accelerated growth plans of the demerged companies at risk; and could require a regulatory review that would extend the timeline and create uncertainty.” PPG promised that the post-merger company “will emphasize many of AkzoNobel’s brands going forward, including, among others, the worldrecognized Dulux, Sikkens and International Paint brands.” Its letter to AkzoNobel said the combined corporation would have “an impressive portfolio of flagship technologies and brands, including combining PPG’s electrocoat, compact process, waterborne and light-weighting technologies with AkzoNobel’s advances in sustainable formulations and practices and its global Dulux, Sikkens and International Paint brands.” PPG also offered to sweeten the deal with a “significant reverse break-up fee” to show how sure it was that the merger would pass antitrust regulators. NCR Editor: By the time this report has gone to press no doubt there will be more developments. Check our website: for up to date news.

Fix Auto World acquires global rights to Novus Glass Fix Auto World has announced an agreement to purchase the assets of 11 glass and automotive aftermarket companies previously owned by the Skidmore Group, a privately held, diversified portfolio company with over 70 years of history. With this acquisition, Fix Auto will benefit from each brand’s long-term position in the North American and international markets and their solid ties to a loyal customer base. Through this acquisition, Fix Auto World is purchasing the assets of Novus Glass Inc., Novus Franchising Inc., Speedy Auto Glass USA Inc., TCGI Australia Pty Ltd., TCGI (Jersey) Ltd., Novus Inc., Windshields.Com Inc., Transamerica Glass Inc., Splashes Auto Spa Inc., Shat R Proof Corp. and Windshield Doctor Canada Ltd. “By acquiring the assets of these companies and combining them with our existing Fix Auto network, we are creating the opportunity to provide complete automotive aftermarket services to our customers and partners all over the world,” said Steve Leal, President and CEO of Fix Auto World. “We will be

growing our network by over 1,200 franchise, corporate and affiliate locations worldwide, raising the Fix Auto network’s global numbers to over 2,000 franchise, retail, repair, affiliate, distribution and manufacturing locations globally in over 40 countries. This underscores our commitment to forming a comprehensive aftermarket solution for consumers and is sure to create entrepreneurial opportunity for our franchisees to grow and develop their businesses.” Since 2015, Caisse de dépôt et placement du Québec has worked with Fix Auto to stimulate its growth in new markets around the world. With this third investment in under two years, la Caisse is supporting Fix Auto as it diversifies its services. “Since our first investment, the company has tripled its number of franchises and developed five new markets. With its innovative business model and an agile management team that has demonstrated its strong ability to seize business opportunities, Fix Auto is now wellpositioned to become a global leader in its industry,” said Christian Dubé, Executive Vice-President, Québec at la Caisse. “Given this success, in Québec and internationally, it made sense to invest once

again in Fix Auto to facilitate its expansion.” Skidmore Group President Garry Skidmore said that STEVE LEAL Speedy Glass USA and Novus Glass will benefit from Fix Auto World’s global market position, premium brand recognition, product portfolio and proven track record leveraging supplier and insurer relations and developing sales channels for franchisees. He said: “The teams at Speedy Glass USA and Novus Glass are excited to play a key role in Fix Auto’s growth strategy. Joining forces with Fix Auto will further enhance the brands’ abilities to dominate the industry as innovative leaders in glass repair and solutions.” The Skidmore Group will retain corporate Novus locations in British Columbia, and looks forward to remaining a part of the global Novus family. The acquisition, which was expected to close on April 28th, 2017, allows Fix Auto World to leverage its strengths and product offering to provide a total solution to the auto glass and collision market, while achieving significant growth in its primary market channels. NCR

world News Axalta Coating Systems opens regional refinish training centre Axalta Coating Systems has launched the first of its kind Automotive Refinish Training Centre in Dubai, United Arab Emirates. The centre will provide expert training in the use of Axalta products that are designed for the repainting of vehicles in bodyshops. The opening of the next generation facility follows the October 2016 opening of Axalta’s regional office in Dubai’s Jebel Ali Free Zone Authority (JAFZA). The Dubai Automotive Refinish Training Centre, Axalta’s 47th such centre in the world, will host world class training programs for bodyshop, repair and refinish technicians to hone their skills and learn to use the latest coating technologies found in Spies Hecker®, Standox® and Cromax®, Axalta’s premium refinish coating brands, and other refinish brands that are available in eighteen countries in the Middle East and North Africa (MENA) region. “We are excited to be able to expand our presence in Dubai and the region over such a short time span,” said Charlie Shaver, Chairman and CEO of Axalta, who formally inaugurated the new facility. “The

opening of this world-class customer learning and development facility highlights our commitment to invest in the region and support our customers. This interactive training and education facility establishes a solid foundation that will provide continuous support and development to vehicle repair specialists. It will both enhance the level of refinishing services and optimize the use of Axalta technologies in the region.” Axalta’s consistent investment in product development and technology solutions has resulted in innovative waterborne refinish coating systems that enable its customers to reduce waste while being more productive, profitable and sustainable. The centre will enable customers to maximise their use of these products, which can reduce the time and energy needed to repaint vehicles. "Decisions related to automotive repair are following global trends in favour of environmentally responsible products, as well as enabling refinish technicians to improve productivity at their workplace while delivering superior results,”

explained Fadi Medlej, Managing Director of MENA for Axalta. “The new facility will meet the needs of refinish technicians who will be trained in the use of all our products, especially our latest waterborne products, to provide vehicles with a durable and beautiful finish.” During the launch of the Automotive Refinish Training Centre, Axalta agents, customers and regional partners, and members of the media, participated in a series of hands-on activities including spray painting miniature cars, mixing colours and experiencing the differences between waterborne and solvent-borne coatings. In 2016, Axalta spent $180 million on technology and product research and development, which enabled the company to remain a leading supplier of coatings to light vehicle original equipment manufacturers (OEMs) and the number one global coatings supplier in the refinish segment. The company is also the largest global coatings supplier to heavy duty truck and bus manufacturers and the number two global supplier of electrical insulation, powder and electrodeposition coatings. NCR

Axalta Coating Systems to acquire Valspar's North American industrial wood coatings business Axalta Coating Systems has entered into a definitive agreement with The Valspar Corporation and The SherwinWilliams Company to acquire the assets related to Valspar’s North American industrial wood coatings business for $420 million in cash. Valspar is divesting the business in connection with the reviews by the Federal Trade Commission (FTC) and Canadian Competition Bureau (CCB) of the proposed acquisition of Valspar by Sherwin-Williams. The business had revenues of approximately $225 million in 2016 and is one of the leading providers of coatings for OEM and aftermarket industrial wood markets, including building products, cabinets, flooring and furniture in North America. Known in the market today as Valspar Wood, the business has a number of widely-known and respected brands


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including Zenith®, Lustre Lac™ and Graintone™, among others. These products are backed by a strong R&D and technology organization and best-inclass customer service. “This is an outstanding opportunity for Axalta to enter the large industrial wood coatings market with an industry-leading portfolio of products and customers,” said Axalta Chairman and CEO, Charlie Shaver. “The strong reputation enjoyed by these brands among a long-term customer base will provide an excellent platform for future growth in this important market. Our shared commitment to technology and excellence in application services, as well as a strong pipeline of new products, will enable us to meet the needs of both current and new customers. This acquisition continues to build on our strategy to strengthen and further diversify

our performance coatings segment.” Axalta intends to operate this business as a pure bolt-on. As part of the transaction, Axalta will acquire the personnel, both dedicated manufacturing sites, R&D assets and the underlying intellectual property of Valspar’s North American industrial wood coatings business. The transaction is subject to the closing of the Valspar and SherwinWilliams merger, as well as customary closing conditions and regulatory approvals, including the approval of the FTC and the CCB. Axalta has secured a financing commitment for the transaction through Deutsche Bank AG New York branch, subject to customary closing conditions. Centerview Partners LLC acted as financial advisor to Axalta. NCR

State Farm to require I-CAR-approved steel, aluminium welding technicians at DRP shops State Farm will require between one and two technicians at every Select Service auto body shop to have passed I-CAR’s aluminium and steel welding program by March 2018, it announced recently. I-CAR’s “Steel MIG Welding” (WCS03) and “Steel Sectioning” (SPS05) courses must be passed by December 31, and “Aluminium MIG Welding” (WCA03) must be finished by March 31, 2018. I-CAR will cut State Farm shops a break on pricing, according to an I-CAR webpage describing the changes. “Facilities with 10 technicians or less will be required to have at least one technician complete the training to maintain their certification, while facilities with 11 or more technicians will be required to have at least two technicians complete the training,” State Farm wrote recently. Various combinations of other OEMs’ courses (Audi, Jaguar Land Rover, Mercedes and Toyota) and one from welding training firm Lew Kinney will also satisfy this requirement. A multi-store operation that only

performs aluminium repairs at specific facilities in its chain (“load levelling”) will only need to meet the aluminium training requirement at those shops, according to State Farm. “State Farm believes it’s important for Select Service Program network members to have ongoing collision repair education,” State Farm senior media specialist Justin Tomczak said in a statement. “I-CAR’s programs, including the Welding Training and Certification, are widely recognized as the industry standard for training. We selected I-CAR since it has the largest network of instructors to deliver training and because of the financial benefit it provides our network facilities. This effort will further strengthen our repair network’s integrity, efficiency and dedication to our customers.” The shops might have to buy some new equipment if they haven’t already. I-CAR says it checks welding students’ shops to ensure they have the correct gear. “The program begins with the Welding Capability & Readiness Assessment of the facility’s gear, equipment and infrastructure (Phase 1),” I-CAR wrote in a news release.

“Each program includes in-shop instruction on welding theory (Phase 2), followed by a skills assessment, then intensive hands-on practice with coaching as appropriate (Phase 3). Students are then required to pass a formal welding certification test to ICAR standards (Phase 4).” To some degree, that should help State Farm ensure its shops are staying current on equipment – a sort of indirect DRP audit. “State Farm Select Service repairers who participate in I-CAR’s Welding Training and Certification Program will also benefit from an assessment of facility infrastructure and equipment,” State Farm wrote. “This includes coaching and troubleshooting to ensure readiness for a successful training event. Once a facility passes the assessment, students will receive personal instruction, practice on the equipment they use in-shop every day and an evaluation of their skills through a certification test.” NCR Editor: Insurers in countries where I-CAR operates are seeing the value in training and certification for body shops working on the insured’s vehicles.


specialReport Fix Auto Morley launches in West Australia erth based collision repair facility D & W Panelbeating announced last month that the company was joining Fix Auto Australia. Travis Arnold, the owner, has now officially launched his business under the new name and banner of Fix Auto Morley. Travis has been in the industry for 22 years and has held various roles including panel beater, spray painter, workshop foreman, manager, and even an insurance assessor before starting his own business. Travis has just moved into his new premises and has 1100 square metres under roof. “I am really looking forward to our clients recognising our newly branded Fix Auto facility and further recognising that we are a repairer worth recommending. I am very proud to have so many people attending our launch today and I am really pleased to have the Fix Auto Australia Head of business, Terry Feehan, and National Operations Manager, Steve Taylor also attend; they have shown so much commitment to us and the other franchisees in WA,” stated Travis. Travis had numerous representatives attending, from leading insurers, dealerships, paint and consumable suppliers and, of course, many of his customers. Terry Feehan said: “It was an amazing turnout and the event and the presentation of the shop was absolutely superb. I am very proud of Travis and his team and the effort they put into hosting the event.” One of Fix Auto Australia’s goals is to build a national network of good, independent repairers that will be capable of negotiating with work providers and offering them a national solution for repairs and integrating a national warranty and benchmarked service and quality. “As a small independent smash repairer, we would not have the capabilities of offering what the large chains can do,” said Travis, “but with Fix Auto we can. Another benefit we gain with Fix Auto is



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the process and management tools that they have built up working with nearly 600 Fix Auto shops globally.” Fix Auto has grown to ten franchisees since mid-October 2016 with more to come! For more information, contact Terry Feehan on Tel: 0455 345 055. NCR Editor: I have visited Travis twice in the last 8 months or so and will have his Talking Shop featured in the next issue of the magazine.






As part of a consolidated network you will have a rreal eal voice with work pr providers oviders A guaranteed unique ar ea of operation incr eases the value of your business area increases W orld class branding and operational support World from a global network Access to the latest best practise and technology from proven franchise brand that works acr oss 5 continents A proven across




specialReport The 10th Annual

NCR Lifetime Achievement Awards The scene was set once again on Friday, 7th April 2017 for the 10th Annual NCR Lifetime Achievement Awards breakfast to take place immediately prior to the opening of the Collision Repair Expo. ENJOYING THE BREAKFAST AND NETWORKING

ore than 220 invited guests comprising sponsors, international visitors, shop owners and staff plus recipients of previous awards attended. The event was held in the River Room at Crown Towers and guests not only enjoyed the breakfast but also the opportunity to network prior to the actual awards ceremony. David Newton-Ross and Jeff Hendler welcomed everyone prior to the serving of the breakfast and then took to the stage later to introduce the presenters, who in turn announced who the award recipients were. Of course, events such as this are made possible by sponsorships and the sponsors were thanked on the day and presented with framed certificates of appreciation. You will find an advertisement acknowledging the sponsors on pages 32.



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Rob Mildenhall from Capricorn Society presented the first award to Michael Killen from Killen’s Smash Repairs in Armidale. As Michael stepped onto the stage, his son Cameron was asked to join him and then his wife Natalie and daughter Charlotte came into the room – to the complete surprise of Michael! He had no idea that they would be there and this made the award much more emotional and more meaningful. Michael talked about how his father and mother started the business in 1970. Killen’s Smash Repairs is now one of the biggest and best equipped country repair facilities in Australia. Sadly, Michael’s father Paul passed away some years ago but the family tradition continues: Michael started his apprenticeship some 31 years ago as a panel beater and now has his son Cameron only just commencing his



apprenticeship in the business. Michael has always employed apprentices in the business and has always been very active in training, attending conferences and industry events and, of course, keeping up with technology – a well-deserved award for a great industry supporter. Phil Nixon of from IAG presented the next award to Carl Tinsley who is employed at the South Western Sydney Institute of TAFE, Campbelltown teaching spray painting and vehicle refinish. Carl started in the industry as an apprentice spray painter and, once qualified, joined Regal Paints as a technical representative. He worked through changes to the company from Croda Paints to Standox and then Dupont. He always had a passion for learning and teaching and this culminated in him teaching part time at Mt Druitt college and then moving to Granville




TAFE. He now teaches at Campbelltown where he has been encouraging students to become involved in WorldSkills and other such events and only recently was asked to judge at WorldSkills 2016. His support of young people also includes helping set up the Future Leaders program in the REX CROWTHER, MICHAEL KILLEN AND CARL TINSLEY National Collision Repairer magazine and time with OEMs in Australia and overseas he continues to support and mentor the and shares his knowledge with the future of our industry – young people. industry on correct repair methods and Carl is another well deserving recipient of new and evolving technology. His this award. background has always been in Jeff Hendler presented the final award automotive and he ran a large collision from the voting carried out by sponsors repair facility for more than nine years and previous inductees (a very democratic prior to joining Car-O-Liner. His process) to Per Madsen from Car-O-Liner contribution to the industry in Australia is AB. Per is based in Bangkok, Thailand and ongoing and this award is recognition of is the Managing Director of South East his efforts to ensure that the industry is Asia and Pacific markets for Car-O-Liner. well informed and prepared for the future. He is no stranger to Australia, having It was then time to recognise someone visited many, many times to conduct with a special award from the National training, attend trade shows and make Collision Repairer magazine. presentations at many forums, seminars David Newton-Ross presented the and workshops. He also spends a lot of award to Rex Crowther from New

Zealand. Apart from all of the work he has conducted to improve the industry in that country, along with Robert Renwick he was instrumental in ensuring that I-CAR was able to establish a foothold in Australia more than 10 years ago. His contributions in New Zealand include chairmanship of the CRA (Collision Repair Association) for the longest term; represented the CRA on the board of I-CAR NZ for many years and also was elected chairman. He also worked on the board of MITO (Motor Industry Training Organisation) until retiring and now produces the PanelTalk magazine in New Zealand. Most of the above was carried out at the same time as running two very successful collision repair facilities in Auckland. This award was especially timely for Rex with many of his peers from New Zealand in the audience, plus the CEO and President of I-CAR USA, John Van Alstyne, was able to personally present the award to him. The four new inductees joined the 30 other deserving recipients who have received their awards over the last 10 years. Nominations for the 2018 NCR Lifetime Achievement Awards will once again be accepted prior to the 2018 event, which will be held in Sydney in the second quarter of 2018. The National Collision Repairer magazine wishes, once again, to thank all of the sponsors of the awards and also the guests who joined us at what was another very emotional and successful event NCR

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This award is an acknowledgement of a lifetime of effort and contribution to the collision industry

d r a w a e h T Lifetime! of a A nomination form can be obtained from:

COLLISION Mail: P.O. Box: 83, Avalon, NSW 2107 Tel: 02 9973 2298 Fax: 02 9973 1838 M A G A Z I N E Email: The the National


The National Collision Repairer would like to acknowledge and thank









2011 – DON WAIT
























2010 – BOB REES




the following companies for their continued support of the awards


specialReport History repeating ven in his wildest dreams, it is doubtful whether Swiss entrepreneur Max Meyer could have foreseen where the little coatings company he founded as Colorificio Italiano in Milan, Italy in 1895, would end up 122 years later. Regardless, there is no doubt he would be extremely pleased that high quality automotive refinish products bearing his name are now being used by collision repairers around the globe, including Australia and New Zealand. Over the years, the rise of MAXMEYER® to the top of the international refinish industry has been made possible by sticking to a key commitment that was set in place by Max Meyer, himself – to use advanced technology to develop innovative products that are both simple-to-use and also enhance efficiency and profitability. Staying true to this original philosophy has seen MaxMeyer develop its rich history by consistently creating innovative product solutions for its customers. In a sign of things to come, some of the company’s very first customers were actually horse and buggy makers. From the 1930s, as the Italian automotive industry took the global lead in designing sports cars and luxury models, MaxMeyer evolved with it. Indeed, MaxMeyer’s research and development specialists actively supported the automotive industry by formulating a range of customised products and finishes – from fine enamels to baked enamels – that delivered outstanding colour and durability. In the decades since, MaxMeyer has supplied vehicle manufacturers, including Fiat and Alfa Romeo, with a suite of high performance coatings products. Milan is still home to MaxMeyer, today. The 1940s-era plant on Via Comasina has been fully upgraded to 21st century standards and is now one of the largest manufacturing facilities in Europe. It is responsible for manufacturing products such as the state-of-the-art AQUAMAX® Extra waterborne basecoat system, as well as housing R&D laboratories and the technical service application centre. Thanks to this rich history, when the



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MaxMeyer refinish range was launched in Australia (PROTEC® introduced it in early 2015), it already had a solid core of fans, says Steve Palanechka, Protec Refinish National Sales Manager. “What we found was that many technicians were already well aware of MaxMeyer’s excellent reputation. Some were locals who had worked in European collision repair centres, while others were originally from Europe but had emigrated to Australia. Because they immediately understood the technology and passion behind the MaxMeyer brand, they were

keen to give it a try here. And local users have found that the MaxMeyer product range is well and truly up to speed with its global reputation. For example, the AquaMax Extra waterborne basecoat system is very logical and easy for painters to learn and use, but it also offers exactly what a modern, fast-paced refinish paint shop needs. It has precise colour match accuracy, excellent opacity and it’s fast, so there is no need to compromise on production speed. Max Meyer’s vision and entrepreneurial spirit really are something to be celebrated. More than 120 years after he set the wheels in motion, his original principles are still producing some of the best refinish products in the world.” Stop press To help users show their own customers the exceptional, high quality paint system they are using, a selection of special MaxMeyer posters has been made available. These are actual reproductions of vintage posters from more than a century of company history. For convenience, they have been sized to fit into a standard frame so they can be wall mounted. To get one (or more!) of these special posters, simply talk to your Protec Territory Manager. To learn more about the many advantages of using the MaxMeyer refinish range, go to or call the Protec customer service team on 1800 076 466. NCR

the Gadgetman With Mark Pulham

A worthwhile experience necessary to achieve the professional results demonstrated in his courses. Finally, congratulations to the Lifetime Achievement Award recipients – they are all very worthy of the honour, having shown amazing dedication to our industry. The awards breakfast was a great way to start the day.

correct training and use, this machine can be a major asset to your business, allowing you to upsell minor repairs without the time and cost involved with conventional repairs.


he Collision Repair Expo is over, but I must congratulate all the exhibitors on the standard of excellence in displays and equipment on show. I am sure anyone attending would have come away with some new knowledge or repair techniques and processes – I know I did. It was a great time to catch up with friends and colleagues in the industry. I also attended some seminars that were very interesting. One I particularly enjoyed was "Biggest Secrets Revealed and Your Worst Fears Debunked", which was presented by Gary Steele of Innovation and Body Shop Solutions. LowBake Australia had made available their mobile spray booth and mixing rooms to paint companies to present their products and perform demonstrations for show attendees – always more interesting to actually see how procedures are carried out. Well done LowBake! I do have to make mention of a company, "Dents R Us" – Laury Chibnall demonstrated to me how quickly and easily he can push a dent out of a damaged panel. He is a master tradesperson and a really nice guy. He has some great courses available for paintless dent removal and can also supply the latest paintless dent tools


For the disassemblers "Screw Removal Pliers" – I spotted these as I walked around the various exhibits at the expo and thought they were a real time saver. They have both vertical and horizontal serrated teeth, providing a nonslip gripping mechanism for removing rusted or damaged screw heads from vehicles. They are available from Warren & Brown Precision Tools. For disassembling and reassembling Mobile tool vans often have available sets of plastic clips removers, trim removers and picks of various sizes and uses. I find these really useful and versatile tools; most importantly, they do not damage paintwork during the process of removing moulds and badges etc. For the panel beaters Once in a while I come across a great tool that I feel is a "must have" for most panel shops. In this case, I am referring to the THotbox PDR Heat Induction Dent Removal machine (I call it a magic box). This machine removes soft dents that occur in car parks or any minor dent, even small hail damage, without compromising the paintwork. With the

For all shop technicians STANDS: Bar Stands for Painters Stands for painting wheels Stands for storing bumper bars – mobile and stationary Stands/parts caddy – mobile and stationary SAPE had all of these stands and more on display in Melbourne. The brand is Innovation and they are a worthwhile and time and space saving addition to any workshop, helping to keep floor space and storage areas tidy. Problem solver Before removing Clear Stone Guard decals on doors, doglegs and 1/4 panels, make a paper pattern of the shape (or try to get it off without damaging it). Purchase some 3M Clear Decal product and cut a new decal to the required shape using a good quality scalpel. This is a real costsaving as some of those decals can be quite expensive. Till next time, keep the magic happening! NCR Mark ‘The Gadget Man’ Pulham

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theCarGuy John McCoy-Lancaster

Innovation and resilience to the fore ollowing on from last month’s article about high performing business attributes, I would like to add two more to the list: resilience and innovation. The definition of resilience is the ability to succeed and prosper even after facing setbacks and hardships. They also say that out of adversity comes innovation. Well, I feel that every business in this industry (whether small or large) has had times when it has been tough. I also know that there are so many organisations that have then gone on to do great things and not only survive, but be stronger and better from the challenges they have faced and been able to work through. On a recent visit to Albury I got to visit with a very innovative panel shop that has experienced many challenges over the past years and now has lived on to deliver an almost unique service in the industry. Recoat Smash Repairs, located in Baranduda, has been operating since 2001. A forward thinking and innovative owner in Tony Valta completed his apprenticeship locally and has been working in the industry since 1985. Tony is a man who thinks outside the square and one who also thinks deeply about the industry. After completing his trade and deciding to go out on his own, he began doing detailed restorations from his own facility set up at home. Now, a lot of businesses can start like that, but few have taken a big step to take large risks and innovate to the degree that Tony has. He learned a lot in his early years and then decided to



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establish a best-in-class dipping tank process to get all the previous materials off the vehicles he was working on, with an aim to totally eliminate rust. Many say that a quality outcome depends on having a solid base to work from. Tony passionately believes in making sure that the job is done right. He has built a skilled team of personnel around him and together they are dedicated to providing the best possible base for any new restoration or renewal – no matter the age of the vehicle. Tony spent a lot of time researching different methods to get a car back to bare metal. He was able to tap into some experienced minds to



develop a two-tank process for dipping bodies. The first of the tanks is filled with a caustic recipe and does a lot of the hard work. The process entails bringing a car body (and all associated panels) to the tank and dipping it over a period of a few days. The chemicals are heated up to achieve the required outcome. They are also pumped and circulated throughout the tank to provide a gentle approach to cleansing. If a car doesn’t have a lot of paint on it, the process can be quite quick. However, if the vehicle has had previous repairs or has been filled over time, then it may take a little longer. If the vehicle is older, it may also have a tar seal across the bottom of the floor and this can also take a little time for the chemicals to work through. The process involves multiple dips into the chemicals, paired with a washing and cleaning process, and sometimes some minor sanding and cleaning with special tools. There is then a dip into a separate tank

(non-caustic) as a final approach, which also neutralises the acid to finish off. This can also be over a period of a few days. The outcome is clean bare metal without any warping or unnecessary damage. A specially prepared coating is then applied. Tony’s resilience was put to the test as he started this business from his home and then found there was a lot of demand. Over time, he built a reputation and the business grew. This included winning contracts with the Australian Army for dipping, repair and restoration of their truck, light armour and transport fleets. With all the work going through a private residence, the local council got to hear about it and basically demanded Tony and his team move to industrial premises. Being the kind of person that Tony is, he took the time to incorporate the best ideas and planned his approach to ensure his new location would provide a high performance and long-lasting workshop. The design of the shop includes the two dipping tanks at the back, a five-tonne overhead crane, a washing bay (with direct access to outside), the implementation of a truck spray booth and a separate car-sized spray booth, and space to move. Recoat have a large open area for preparation, bodywork and completion stages, with plenty of the equipment around to ensure the right tools for a range of repair and restoration work are within easy access. They have also put in a large mezzanine area for storage of parts and bulk consumables. The design for the front of the building is also effective, having a large office, meeting room and separate kitchen for the workers. An innovation rarely seen is the design of a long corridor between the offices and the start of the workshop area. Tony shared that this was purposely put in to separate the noise from the workshop to the offices, and yet the area is glass, so all the work going on can be easily seen. This proves to be a very effective method of allowing the management side of the

business to have its own space alongside where the tasks of working in the business occur. While there, I was able to catch up with a number of projects that the team is working on. Apart from a couple of trucks (one being an Army Unimog), there was a 28 model hot rod, a HQ Holden sedan, a beautiful 1960s Ford Falcon coupe, an XR Falcon ute, a couple of 50s model Buicks, and also a couple of Fiats and a very rare 1957 Chevrolet Nomad. Outside, there were also the cars from the team, with a few classics that have had the whole treatment and look stunning from every angle. The 57 Nomad is a project that is being

completed by Greg Maskell and the team at Maskell’s Customs and Classics in Shepparton. Greg shared that he gets the majority of his customers to put their cars through the Recoat process because it provides a truly thorough method of taking all of the previous coatings off and also takes out all the rust. Greg added that it then highlights the key areas that need to be worked on. He stated that the Maskell’s team usually like to leave the cars for a couple of weeks to ensure all the chemicals are fully out before the next stages of bodywork and paint are applied. He also has a specific process to ensure the rust proofing and undercoat will eliminate or minimise any potential for future rust. Greg’s view was that the Nomad came out a lot better than expected and not as much replacement of metal would be required – the bottom line being that the next steps will be more efficient. Although some people may still see that blasting a car is the best way to get it back to metal, Greg’s view is that this way, all the rust in all the crevices is completely removed and there is a real opportunity to start again and build the project to last another 50 years. We’ve all heard horror stories about acid dipping cars and how the dip chemicals can get caught in the seams, leaching out over time and causing bigger issues with paint bubbling and other long term effects. Like a lot of things in life today, the process is only as good as its execution. With all the research, knowledge and capability that has been built up by Tony and the team at Recoat, it just may be a valuable exercise to take a longer look at for some of your customers. And Tony has said he will accept vehicles of all types and sizes from anywhere in Australia. This is a business that has demonstrated the resilience to keep going and to lift the game. There is also true innovation that has provided a way to prepare a vehicle ready for a new life. Sounds like a great combination to me! NCR

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custom Corner


Owen Webb Business Development Manager - Motoractive

Minneapolis Autorama For the first time in many years the World of Wheels returned to Minneapolis for the 50th event in their city. Again, for the first time it was held in the US Bank stadium, home of the Minnesota Vikings NFL team and where the 2018 Super Bowl will be held. This is a huge 70,000 seat stadium all under cover, which makes sense as they have very long, cold winters up there. US BANK STADIUM




here were over 300 cars on the playing field, with 30 exhibitors displaying and selling their wares. By US standards, this is not a big show but there were many looking to see how it would go and come along next year if it was a successful event. There was plenty of variety from the usual hot rods, street machines, muscle cars, race cars, trucks and some crazy hand built stuff. There were a few elite hot rods that have been doing the circuit this year. One of the



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real standouts is still the Chip Foose designed and built Grand Master for Wes Rydal. This car still looks as good as it did 10 years ago when it won the Ridler, a true testament of the quality build by Chip and care from Wes. Also on display beside the Grand Master was Foose’s latest creation for Wes, Madam X Cadillac. Like most of the shows in the US, there are always some great nostalgia race cars; here it was the UFO 65 Plymouth Hemi Super Stock race car. There were



also quite a few front engine top fuel rails, funny cars and race bikes as well. As I’ve mentioned in every other report, there are always quite a few trucks at all the shows and getting better and more of them. The 50s, 60s and 70s Chevs and Fords are awesome and next year they will have their own events, starting in Texas in June. Of course, my favourites are the Muscle Cars, one of the best pro touring Camaros I’ve ever seen with three Yenko Camaros all displayed together. There was a 67 convertible, 68 Coupe and 69 Coupe, all perfectly restored to original factory specs. Another standout was the 69 Plymouth Road Runner, second owner and all original – never been restored.







Hoses and perishables have been replaced, but no mechanical, interior or paintwork done on this 70,000-mileage car. The number of originally restored muscle cars at all these shows is incredible; they really were something awesome in their day and stand the test of time. Some of the owners have had their cars since the 60s and 70s, some have purchased them to remind them of their growing up years, and even though they are bringing big money, most won’t part with them.


This event was two weeks after Detroit Autorama and I caught up with Gene Winfield again doing a roof chop onsite. Over the two weeks Gene had finished the chop in Detroit, did another one at Chicago Autorama, went home to Mojave Desert in California for a workshop and then showed up in Minneapolis chopping

another roof! Summit support this section at the shows and Gene is still unbelievably popular and is like a machine, for a guy of his age. There were good crowds over the weekend and I believe this show was a success. I’m sure it will return bigger and better next year. NCR

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futureLeaders Proudly brought to you by IAG Insurance

Dusti-Lee needs your help!

IAG Insurance donate two I-CAR Courses valued at more than $500 to the Future Leader that we feature each month in this section

Dusti-Lee Franchi, who works at Stokes and Renk Panel and Paint in O’Connor, WA needs your help to get to Abu Dhabi in October this year usti-Lee has been featured in this magazine a couple of times now and was recognised as a Future Leader in the February 2017 issue. Dusti-Lee won the WorldSkills gold medal for vehicle refinish in WA last year and then went on to win the gold medal at the 2016 WorldSkills Australia National titles late last year against a very strong field. Winning this event has led to Dusti-Lee being selected to represent Australia in vehicle refinish at the WorldSkills International event, to be held from 14th to 19th October, 2017 in Abu Dhabi. Dusti-Lee will be the first female competitor in vehicle refinish to represent Australia – a tremendous achievement. While some costs will be met by WorldSkills, Dusti-Lee still needs to raise $30,000 to be able to get to Abu Dhabi and compete against the best in the world for Australia and achieve her dream of becoming the world’s best spray painter. To help with this funding, Dusti-Lee has started a ‘GoFundMe’ campaign and what we are asking you, the industry, to



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do, is to please make a donation, no matter how big or small to help her. We at the National Collision Repairer magazine have already made a donation towards Dusti-Lee’s ‘GoFundMe’ campaign. With the help of suppliers, shop owners and other industry participants, surely we can raise the funds necessary to get Dusti-Lee to Abu Dhabi – over to you.

I know that, after talking to Dusti-Lee, whatever you can do to assist will be greatly appreciated. Come on Australia let’s get behind Dusti-Lee and give her every opportunity to succeed! To donate to Dusti-Lee here is the link: NCR


Where do exotic colours fit? ollision repairers typically plan workflow based on how big jobs are – larger, more time-consuming jobs are often scheduled at times that will keep work flowing smoothly. However, repairers also need to start scheduling jobs based on colour because the extra time required to deal with exotic new colours can potentially hold up production across the entire workshop. Issues Exotic vehicle colours are now very much mainstream. Brands such as Ford, Lexus, Mazda, Mercedes-Benz, Nissan, Subaru and others have released new colours that are technically different and more time-consuming to repair and often contain cutting-edge pigment technologies. If not taken into account when scheduling, this can quickly create a production bottleneck. For some examples, look no further than Ford’s Ruby Red and Mazda’s Machine Grey and Soul Red Crystal (an advanced version of Soul Red). Although classified as threelayer finishes, the tinted clearcoat midlayer means they aren’t repaired the same way – in fact, they all require different techniques. As well as extra application and flash-off time, there’s also an extra bake cycle after which the booth must cool before the job is checked and denibbed if necessary. We’re talking about an additional 1–1.5 hours of cycle time. Once the colour is matched, the actual time to apply Wet-On-Wet primer and all the other layers through to the final clearcoat could take up to four hours on an average job, such as a front end and blending two doors. Basically, even if everything goes right, it can tie up your booth for half a day! Tips and recommendations ● As well as having technicians trained in the correct repair procedure (PPG can provide specific training for all these colours), it’s vital that estimators also understand how to identify them and the


impact they will have on cycle-time. ● Your estimating process should include a step to identify exotic colours, schedule the appropriate extra repair time on the quote and clear it with the insurance company assessor. ● Ensure your paint system has the capability to match these colours. Thanks to its close links to OEMs across the globe, PPG can quickly access information about new colours and introduce tinters to help customers achieve a fast, accurate match. ● Allocate the job to a technician who has the right skillset and knowledge to complete the job quickly and accurately. ● Schedule the job at the best time for your workflow – this will depend on your individual situation. For example, given the job is going to tie up the booth for extra time, should it be done first thing in the morning or should you get some quicker jobs done first and then tackle it later in the day? In many cases, it will depend on how your fit-up area is going – if the fit-up area has plenty of work to keep it occupied, it’s less likely to matter if an exotic colour takes longer to process. NCR If you strike trouble with any of these exotic new colours, PPG can help. For training, the correct tinters or for a technical specification guide, contact your PPG Territory Manager or call PPG’s Customer Service Hotline on Tel: 13 24 24 (Aust) or 0800 320 320 (NZ). This article supplied courtesy of John Hristias – PPG Business Support Manager Asia/Pacific

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5 Minutes with …

5 minutes with JACK MCDOUGALL


Jack McDougall Nathan’s Prestige, Sydney When did you join the industry? 2015 What was your first job in the industry? Apprentice Spray Painter What do you do now? Apprentice Spray Painter What do you like about the industry? The finished result and knowing that the hard work paid off What don’t you like about the industry? Hot days in the booth What music do you like? Old school R&B and old Australian music Your Favourite Artist? Eminem Your favourite food? Lasagne Your favourite drink? Coke Your hobbies? Car repairing Who in the world would you most like to meet? Shane Van Gisbergen



Advances in vehicle design: what does it mean for you? he 2017 Collision Repair Expo highlighted the number of repairers who are hungry for information. Every seminar at the expo had excellent attendee numbers and from all reports they left much better informed on the developments occurring throughout the industry, both here and internationally. One of the most common developments we are seeing around the globe is a trend to global platforms, where a number of OEMs are reducing the number of platforms available and making them more modular in order to provide consistent levels of safety and performance across the entire range. Some examples include the Volkswagen MQB platform, Toyota’s NGA, Renault-Nissan’s CMF, Subaru’s SGP and GM’s Delta platform. These platforms are designed to reduce manufacturing costs and provide consistency in design and repair methodologies within a brand. The increased use of advanced materials including aluminium, carbon fibre and ultra-high strength steels with ratings over 1700Mpa will become materials of the future. We will see more riveting, adhesives and further welding options available when repairing or replacing these advanced materials. For the modern repairer, it will mean that repair methods will remain consistent when looking at many of the joining methods required. Currently, we often see the same make of vehicle utilising Steel MAG and prohibiting Silicon Bronze on that particular vehicle, but another model in the range will allow Silicon Bronze. The inconsistency can place confusion in the repair process and inadvertently slow the process down due to these variances. Of course, with the influx of global platforms we will also see newer engineering based designs being



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introduced and a repairer must ensure they choose the information for any repair correctly. From the outside, we may not see the underpinning structural changes in design and materials used; therefore, it is critical to ensure the correct models are chosen. Utilising out of date or incorrect repair methods will compromise the repair. This year I-CAR will be introducing several new courses that look at global platforms and the technology being introduced. The first of these will be VT117L01 – Vehicle Technology Trends and Diagnostics Overview – to be released in May across the country. This course will look at the trends from across the globe as well as providing the repairer with a good in-depth look at scanning and diagnostics on new vehicles. We will also be introducing CFR01 – Introduction to Carbon Fibre – to assist repairers in understanding the properties involved in repairing or replacing carbon fibre. Another new course will be the hands-

on skills training course, RVT01 – Rivet Bonding. This will be a new direction for I-CAR Australia in providing real hands-on skills development with the correct use of rivets and adhesives. The course is designed for all technicians to install and extract a variety of different rivet styles and sizes utilising a number of different rivet guns. The course will be delivered at all TAFE and RTO centres across Australia where I-CAR currently has agreements in place, as well as delivering with 3M and Henkel in their training centres. This will be the first of a number of new hands-on training and skills development courses that will be introduced to ensure body repair technicians in Australia are trained in the new advanced joining methods currently being introduced across the industry. For more information, check out the new courses at for information as it is released. If you are repairing modern cars, these courses will provide invaluable information and knowledge within your business that can be shared by all. Today, a learning culture is integral for any business to survive through the technical tsunami that is engulfing the industry. Everything continues to change and the correct training will ensure that your business and the technicians within this industry can meet that challenge in the future. With April over, it’s time to take in everything that is occurring and meet the challenge head on. Don’t get left behind as it is very hard to catch up if you leave it too late! NCR Mark Czvitkovits, CEO




Hot Rod & Custom Auto Expo, 13-14 May 2017 (Sydney) MotorEX, 22nd to 23rd July 2017 (Sydney) Automechanika Chicago and NACE, 26-29 July 2017 (Chicago) SEMA , 31st October-3rd November 2017 (Las Vegas)




NOTE: Many Insurers have a training allowance/subsidy available for their preferred repairers. Please contact the insurer directly to see if they have one available and if you qualify.

AkzoNobel AkzoNobel Automotive & Aerospace Coatings: Training courses are held at the AkzoNobel Automotive Training Centre in Melbourne and Brisbane. To book, please call (03) 9644 1711. Painters training is available for conventional and Eco-Logical system.

BASF Australia Ltd Glasurit Refinish Competence Centre. 231-233 Newton Road, Wetherill Park, NSW. For further information on 2016 courses Tel: (02) 8787 0126, Fax: (02) 8787 0133, Website: Email:

Axalta Coating Systems Please contact Tel: 1800 292 582 for:

Protec Pty Ltd – Tel: (08) 8447 6311

STANDOX Basic Colour Seminar – Standoblue Waterborne QLD 6 June WA 11 May Rapid Repairs UV & Fast Clears NSW 1 June

U-POL Australia Training Centre Unit C, 16 Cassola Place, Penrith, NSW For information please contact Damian Cappelluti Tel: 0400 366 483

SPIES HECKER Advanced Permahyd Hi-TEC Waterborne WA 6-7 April Spies Hecker New Technology & Specialised Techniques NSW 26-27 June WA 13-14 June Colour Technology for Permahyd Hi-TEC Waterborne NSW 28 June QLD 7 June WA 15 June Speed Repair Systems - UV primer & Fast Clears NSW 29 June WA 16 June

CROMAX Cromax Pro Waterborne Basecoat: Advanced QLD 21-22 June Cromax Colour Matching - (for waterborne users) QLD 8 June

LORD Fusor, Farecla & Sika For onsite training contact: Stork AWD Tel: (03) 9560 6060 Tony Renieris Tel: 0401 423 522 Matt Krakjewski Tel: 0422 169 410

Dents R Us – Tel: 0438 383 555

iBodyshop For information on any of their courses, please email your interest to: Seminars start in May. Dates and venues T.B.A. Valspar Automotive For information on any of their courses, please contact Valspar Automotive on – Tel: (02) 4368 4054

Anyone interested in attending training courses please contact the relevant companies involved direct.

The Suncorp Group is proud to sponsor training information for the Collision Repair Industry.

PPG – MVP Management classes For details regarding course bookings, please contact your local PPG Territory Manager or call your state MVP Consultant: Tony Naughton, NSW/ACT – Tel: 0411 288 471 John Stack, Qld –Tel: 0413 274 035 Joe Esposito, SA –Tel: 0412 832 919 Greg Tunks, Vic/Tas –Tel: 0411 288 451 Mark Metcalf, WA –Tel: 0401 710 961 PPG: Please contact your PPG Training centre to confirm the dates and courses on offer. NSW Training Dates – NSW PPG Eastern Creek Training Centre – Tel: (02) 9854 6600 Qld Training Dates – PPG Morningside Training Centre – Tel: (07) 3823 8000 SA Training Dates – PPG Training Registration call Rob Capelli – Tel: 0412 317 705 Vic Training Dates – PPG Braeside Training Centre – Tel: (03) 8586 0000 WA Training Dates – PPG Training Centre – Tel: (08) 9351 4718


industryTalk Stateside With John Yoswick

Collision shop owners share the (mostly) pros and (few) cons of getting OEM certified re automaker shop certifications a potential substitute for collision repair shops seeking less dependence on insurer agreements? That was one of the questions addressed by a panel of shop owners at a recent industry event in the United States. New York shop owner James Carvino, whose shop holds certifications from about 10 automakers, said he’s eliminated most of the shop’s insurer relationships other than two with insurance companies “that are very understanding”. “I basically have no issue [with them], and I think they are happy to have someone who, even though my estimates may be 400 lines, they can see the car and know I’m doing the work,” Carvino said. “I had to get rid of pretty much everyone else because of us getting certified, but it’s really only been to my benefit. An insurer can take any [agreement] I have [with them] away, but they can’t take my certification. The insurer direct repair programs helped us get to the point where we had the money to spend on OEM certification. But you get to the point where you say, ‘Listen, I don’t need you. So, if you don't want to pay my rate or do this, you can take the program and go because now I’m certified. I don’t really need you. You can’t cripple my business.’” New Jersey shop owner Tom Elder agreed, saying the 11 insurer direct repair programs he previously had “helped us become better financed and better equipped,” but that Mercedes-Benz and



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other OEM certifications have allowed him to drop all but a couple. “I use the adage: if you let me fix the car to manufacturers’ standards, use all OEM parts and charge you a fair rate and get the car done quickly for the customer, I’ll do business with you,” Elder said. “Other than that, forget it. I’m not going to be dictated to by an insurer that comes in looking for second-rate work that would reduce our reputation or injure our customers. It’s worked well. I’ve seen some drop-off in volume. But the drop-off has been filled in by all those give-aways that [are part of] direct repair, like storage, administrative fees and other things.” Massachusetts shop owner Rick Starbard was the only one of the speakers on the panel who has never had referral or contract agreements with insurers. He said he thinks it’s easier to build up the financing for the training and equipment OEM certifications require “by not having those relationships.” He said automakers’


increasing ability through vehicle telematics to know about collisions in real-time and influence customers’ shop choice at the accident scene will make OEM shop certifications increasingly valuable. “I think that gives us an idea of where the industry is going and how the OEMs are going to start driving [business],” Starbard said. But Virginia shop owner Barry Dorn, whose shop has earned OEM certifications from Porsche, Audi, Tesla and Jaguar-Land Rover, cautioned that, although OEM certification programs are different from insurer agreements, they similarly place non-negotiable requirements on shops, such as what specific equipment is mandatory. “It’s different than from a pricing matrix, but make no mistake about it: A lot of the OEM certification requirements are very similar to an insurer direct repair program,” Dorn said. “It’s different, but still, they want this, they want that. There’s


no grey area.” Certified shops, he said, still find themselves in a position of needing to explain the necessary costs involved in proper repairs to adjustors and insurers. They may understand the costs involved for the equipment, for example, but generally don’t grasp the costs involved for training beyond the fees and travel expenses. “It’s the number of people who have gone, in a given month, training somewhere,” Dorn said. “These are not your lower-end folks. These are your higher-end folks who aren’t producing labour [while they are away at training]. Your painters aren’t producing paint labour because they’re not getting those cars that [the body technician who is away at training)] would be producing. So, it’s not just that technician; it’s everyone else he’s associated with and what he generates for every other department. That’s gone. That is sales [revenue] that you cannot get back.” That said, the panellists agreed that customers can be strongly influenced by dealer or automaker referrals and the concept of a shop being certified to repair their particular vehicle make or model. “When you have a customer come to you because you’re a Mercedes-Benz certified shop, in our experience, they don’t want to hear what an insurance company has to say [about other shops],” Carvino said. “They want to take their vehicle to a certified shop.” Elder agreed that such referrals are “a done deal, a sold ticket.” “It does a great job for us,” he said. The panel was asked how OEM certifications have led to changes in how they prepare estimate or “blueprint” jobs. “I don’t think you write an estimate on this monitor without having vehicle information up on this [other] monitor [next to it],” Starbard said. “They go hand-inhand now.” Carvino said automakers have good reason for emphasizing the need to print


out the OEM procedures every time, even if the shop has previously done a similar repair on a particular make and model of vehicle, and it’s not just because automakers check for those print-outs in a certified shops’ files when conducting audits. He said when one particular Mercedes-Benz model first came out, the OEM procedure for replacing the quarter panel required replacing the roof as well. “Maybe a month or two later, we did the same car and found there’s now a sectioning procedure, you don’t have to lose the roof,” he said. “So, the first thing is to always pull the OEM procedures.” Does OEM certification influence shops’ choice of parts? They all agreed they use little in the way of used or non-OEM parts. “If you want to be a certified shop, I don’t see why you’d even want to consider alternative parts,” Carvino said. “Other than maybe if you have a 2016 car with the door ripped off and missing, you might want a [used] door from another 2016 or 2017 car so you don’t have to build that whole door completely.” Elder said increasing vehicle technology is doing as much to make new OEM parts the best choice for any shop, certified or not. Mercedes headlamps, for example, must be synched with the vehicle’s computer system. “We had one example where a major insurer wrote ‘opt-OE’ headlights for a new Mercedes,” Elder said. “I got the car after another shop repaired the car, because the car went nuts. Nothing worked. I saw the Mercedes star on the headlight, and I didn’t understand it. The car was totally confused. So, I gave the part number to the parts department and found out the headlight was … for a Canadian [version of the] car that had some sort of different circuitry in it. It cost Allstate Insurance $7,500 to figure that out and put two real headlights back in the car.” NCR Editor: As the heading suggests there are more pros than cons to achieving OEM certification.

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product Showcase It’s all to do with the Touch-Spanesi Touch Spanesi Touch is a universal electronic measuring system which allows you to quickly carry out a diagnosis on damaged vehicles which then allows you to repair and measure all the mechanical parts. ● Extremely quick to use without the help of adapters- allows quick equipment positioning ● Repairs can be carried out on any straightening bench ● Real-time visualization of the repair

Availability of a database containing all the main points of chassis and suspension ● It is possible to create a personal database ● In addition, the Touch system allows the measurement of all the mechanical parts, assembled or disassembled on the vehicle in order to diagnose every single mechanical component. The database shows assembled and/or partially disassembled mechanical parts ● Diagnosis and certification printout is easy to understand. NCR For more information contact Craig Railz at MAKS Equipment on Tel: 0407 792 217. ●

Easy to use with the help of useful software

Axalta launches the new Audurra® A9 Polish Fine Glaze Axalta Coating Systems has launched a new addition to the Audurra range – the A9 Polish Fine Glaze. Audurra’s A9 Polish Fine Glaze is designed to remove the swirls left behind from your rubbing compound. Applied using a polisher and foam pad, the glaze is designed to remove fine scratches and swirls in the paintwork of the vehicle. The result is a high gloss finish, bringing back the vehicle’s natural depth of colour. “The A9 Polish Fine Glaze gives you a deep, long-lasting

gloss finish that you’re looking for in preparing the vehicle for collection,” says

Axalta National Training Manager, Paul Polverino. “A9 is so easy to use as it has been specifically formulated for use with a polishing machine and the new Black Waffle Audurra Pad.” Conveniently available in a 1L pack size, this product can be used in combination with the Audurra A8 All-In-One. Audurra A9 and associated foam pads are available for purchase from your local Axalta distributor from May 2017. Product highlights at a glance: ● High gloss finish ● Quick and efficient removal of swirl marks ● Excellent for dark colours ● Silicone free. NCR

A stripper you can trust! CAMSTRIP is a household name in the industry for automotive paint stripper. The trusted paint stripper from CAM Products is a paint stripper that won’t let you down. CAMSTRIP is a non-caustic, self-sealing stripper ideally suited for removing all automotive paint coatings, including two pack and enamels. It is available in a 4L and 1L can with safety lock screw cap. Another trusted product from the CAM stable is CAMCLEAN Gunwash, a noncaustic chemical cleaner that removes paint residue, including two pack, dirt and grease. CAMCLEAN is ideal for pre-soaking of spray guns and paint pots before gun washing and will not damage spray gun seals. CAMCLEAN will even remove the residue from the boilers of thinner recyclers. What’s more, CAMCLEAN is reusable and can be strained. NCR Both these products are available from: Sydney Automotive Paints & Equipment. Tel: (02) 9772 9000 Web:


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product Showcase Pilot Air extends the "PAC" Series of Rotary Screw Air Compressors. NOW AVAILABLE UP TO 75KW! The hugely popular Pilot Air “PAC” Series Rotary Screw Air Compressors are competitively priced and boast a simple robust design whilst delivering the latest in technology and components. High Quality Components GSM/GPRS/Ethernet/WIFI module (for online compressor status, remote assistance, connection with PC, smartphone and tablet, connection between neighbouring compressors).

The “PAC” Series is now available from 4KW to 75KW sizes and 4KW to 15KW in Receiver Mounted packages. ETIV Controllers – Master/Slave Function up to four compressors The extended range of PilotAir “PAC” Series 18kw to 75kw compressors also boast the new ETIV Controller, giving enhanced levels of operational visibility. Remote monitoring available (on request).

Master/Slave Function up to four compressors ● European designed and manufactured to Pilot Air’s exacting specifications. ● Advanced electronic control systems for precise setting and control. ● Independent thermostatically controlled cooling fans mean constant air/oil temperatures, even under the toughest conditions. ● The choice for your workshop or industrial requirements. All with Pilot Air’s legendary reliability and long life value. To view the new “PAC” Series of Rotary Screw Air Compressors, please download the new brochure: NCR For further information, contact PilotAir on Tel: 1300 667 579 or email

Always ready for action – special SATA promotion After a totally awesome weekend carving up a wicked black run, some epic waves at your favourite beach break or a seriously gnarly section of single trail, are you just itching to relive the experience or, better still, show it off to your mates? Now SATA has the perfect work/leisure solution thanks to a special offer where you get a multipurpose HD Action Camera free of charge with the purchase of every SATAjet® 5000 B from a participating distributor during the promotion period! No matter what activity you enjoy – whether it is on land, water or in the air – your SATA Action Camera can record it all in sparkling 16:9 resolution HD quality and allow you to share your amazing experiences. Not only that, the SATA Action Camera comes with virtually everything you need to begin recording your adventures, including supports and straps to enable it to be attached to


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places such as bike helmets, handlebars, belts or flat surfaces, as well as a waterproof housing to keep it protected from the elements. For more information, go to And, let’s not forget, this promotional offer means you get your hands on SATA’s premium spray gun, the SATAjet®5000 B, which has set an all new benchmark for its extraordinary versatility. Whether in HVLP or RP technologies or in DIGITAL or non-digital versions, it features outstanding flexibility in terms of inlet pressure and application distance, so it’s a painter’s dream to use. Stop Press! To go with this special promotion, SATA has also launched an exciting video contest. Just take a cool,

funny or thrilling short video clip, submit it during the promotional period (14th March 2017 to 31st July 2017) and you will be in the running to win a seriously cool SATAjet 5000 B PHASER spray gun. For further information, along with terms and conditions, check out SATA Action Camera features include: ● Clear 2.0-inch LCD screen ● 140° Wide angle lens ● HD quality with 1080p ● Water resistant 30M ● Battery lifetime up to 90 minutes ● 4 GB micro SD (up to 32 GB possible) ● Quadruple zoom ● Videos and pictures ● Easy operation via 4 buttons ● Built-in microphone and loudspeaker for sound reproduction. NCR

The excellence of innovation CAR-O-TRONIC VISION – SAVES TIME ... SAVES MONEY Car-O-Liner has designed and created state-of-the-art AMEapproved computerised measuring systems, which are adaptable to every repair system on the market. With Car-O-Liner you have peace of mind because you’ll be providing smart, accurate and fast repairs, as well as in-depth before and after reports.

CAR-O-TRONIC VISION CLASSIC Support for the entire repair process, from initial damage analysis and assessment through to final checks and documentation. Ideal for both small and large body shops, the system is backed by the largest vehicle database and is fully compatible with any alignment system.

CAR-O-TRONIC VISION EVO This is the fastest, most accurate and easy to use computerised measuring sytem on the market today. Photobased, the sytem guides the entire repair process and performs automatic centring, measuring and documentation.

CAR-O-TRONIC VISION X3 This the most advanced measuring system available. Using VIN decoding system to correctly find data, you get suspension check diagnosis, upper body measuring, surface damage diagnosis, support for handEye app and much more.

*ONE TIME OFFER: Place your valid order today on the Car-O-Tronic Vision 2 X3. This is without doubt the most advanced, userfriendly electronic measuring system available in the market today. The offer includes access to the comprehensive global lower-body and real upper-body data plus point-to-point information on most vehicles. You will receive the best product training available from our certified trainers and get a free smart PointX tram gauge for a quick and correct diagnostic blueprint for a two post lift or an estimation work-bay.

Your safety – our mission

Head Office: Unit 1, 25 Industrial Road, Unanderra, NSW 2526 Ph: (02) 4271 6287 I Fax: (02) 4271 7899 I Website: I Email: ● NSW & Tas: Fritz Pfeffer Ph: 0412 559 208 ● NT & Vic: Lindsay Batten Ph: 0412 372 988 ● Qld & SA: Liam Hugo Ph 0403 455 914

LOWBAKE Build Better Paint Shops

Recommendation ...

Bob Christie, Managing Director – Goulburn Smash Repair Centre In my 53 years in this industry one of the most significant changes has been in spray booths and preparation bays. I have a Lowbake triple prep bay with infra-red curing and I wish they had been around 30 years ago! I admire the passion and genius of Mark Williams and he is motivated by the desire to build a better mousetrap rather than the financial gains from it. Lowbake – a world class product from the bloke next door.

LOWBAKE offer a complete project design and management support to ensure customer satisfaction ... From paint booths with or without IR GAS through to preparation bays, mixing rooms, office and other speciality areas ... and yes, we can services your equipment as well!


20 Luisa Avenue, Dandenong South, Melbourne Victoria 3175 Toll Free: 1800 337 340 l Phone: 03 9794 8533 l Fax: 03 9706 7064 l B u i l d B e t t e r P a i n t S h o p s

Ncr vol12 no5 magazine  

The National Collision Repairer magazine is published monthly and mailed out to Collision Repair Professionals all around Australia