Vignettes - EDTM Newsletter East Delhi Toastmasters Club . No. 1459483. District 41, Division C, Area C1. July 2013
INSIDE THIS ISSUE
To be a good person is not easy
Fun with words
Respect your parents
More Fun with Words
Bits and pieces, bits and pieces
How do you like it?
The art of small talk
Dennis the Menace
How to conduct successful meetings
President’s address Dear Friends, I am pleased to address you all for the first time through this wonderful platform called Vignettes. And as change is the essence of life, our EC changed hands st and a new EC took up from 1 of July, 2013. I would like to begin by thanking the previous EC members. And a special note of thanks to our mentors Dr Anurag and Shouvik for determining the road map for clubs successes like winning Golden Gavel and being a President’s distinguished Club. Further, the bar is set very high and we know that we have to take that legacy ahead, collectively as EC, we promise to deliver to the expectations from us in the current term. Abraham Lincoln’s Letter to His Son’s Teacher He will have to learn, I know, that all men are not just, all men are not true. But teach him also that for every scoundrel there is a hero; that for every selfish Politician, there is a dedicated leader… Teach him for every enemy there is a friend If you read it in full it talks about many things, like requesting his sons teacher to steer him away from envy, teach him that bullies are the easiest to lick, and teach him the wonder of books, at the same time teaching him about the eternal beauty of the nature, that it is better to fail rather than to cheat, to be gentle with gentle and tough with tough. It talks
Vignettes – July. 2013
Our EC Ex President – Sandeep Raturi email@example.com President – Ashwani Kumar Ashwani.firstname.lastname@example.org
about many things, about many values, and it ends beautifully , Mr Lincoln says - This is a big order, but see what you can do,,, he is such a fine fellow, my son! Friends, I thought of sharing this beautiful and hallmark letter written by Mr Abraham Lincoln to his son’s teacher. I insist you to please look at the values imbibed within the letter, the values which are losing their shine in today’s materialistic world. I salute the great thinking of the great people. Well, somehow I also feel, the onus lies on us as to share and spread these values and spread peace worldwide. So be enlightened! Warm Regards
VP-Education – Sushil Tiwari email@example.com
Ashwani Kumar ****************************************************************************************************
VP-Membership – Rachit Khandelwal Rachit.firstname.lastname@example.org
Editor’s note Dear All,
VP-PR – Neelima Chakara Neelima_chakra@yahoo.com
Here we are releasing the 7 issue of Vignettes, dealing with the change in EC, not really letting go of our old anchors in the form of leaders but adding more of them to our reach, training for our new roles and setting agenda for the next six months. All seems well with the world & life is good.
Treasurer – Sangam Aggarwal Sangam_aggarwal@yahoo.co .in Secretary – Pulkit Bajaj Pulkitbajaj04@yahoo.co.in Sergeant at Arms – Ananya Kumar Singh email@example.com
I was in an embarrassing situation earlier this week & decided that is what I would speak to you about in this editorial. I am sure all of us have been in situations where we have called colleagues by incorrect names, spilt water over someone, dropped things or uttered comments inappropriate for the forum we were in. Our typical reaction is to want to die of shame! Most of us choose to hibernate – at least for some time!! Well, we are not Chipmunks, skunks, bats hamsters or any of the other variety of creatures whom nature meant to protect via hibernating. Lying low does not help. Like most other unhappy circumstances, this one also requires us to take charge to rebound. Embarrassment is a universal phenomenon as in, it can happen to anyone, as a result of a verbal accident, unwitting lack of skill or diplomacy, being in unfamiliar situation, people or expectations. Let us talk about a few tips to recover from embarrassment: -
Gracefully explain why the incident occurred and apologize Acknowledge the mutual embarrassment of people around you Respond with self deprecating humour Ask for help, if required Redirect the attention of others
Avoiding embarrassment altogether is difficult to plan for but by quickly and appropriately responding to the situation, it is possible to turn the embarrassment into opportunities for learning, humour and even bonding with people around you at that moment. You may establish yourself as human (thus prone to fall), polite, sensitive, humble and quick witted! Cheers, Neelima Chakara
Vignettes – July. 2013
Award winning speech
A very drunk man comes out of the bar and sees another very drunk man.
To be a good person is not easy
He looks up in the sky and says, "Is that the sun or the moon?"
The other drunk man answers, "I don't know. I'm a stranger here myself."
We live in a world in where basic values such as kindness and compassion are not often given the importance they deserve. In the media, selfish and arrogant behavior patterns are often glorified. It is also common for people to get so caught up in day-to-day responsibilities and personal insecurities, that they lose sight of their goals for personal development. Goodness is the first step to success and happiness. We can often turn to religion for guidance, but ultimately we should learn to define our morals ourselves. One of the simplest ways to do so is to love others, and treat them as you would like to be treated. Try to think of others before yourself. Even doing small things on a daily basis will greatly enrich and improve your life, and the lives of others around you. I would like to share some of my experiences and values that I believe in about how to be a good human being and be happy Stop comparing others with yourself
What is the longest word in the English language?
Try to understand that some have it better than you in life, but at the same time, many have it much worse. When we make ourselves miserable by comparing ourselves with others, we are wasting time and energy that we could use in building our inner resources. Real life is found in using our gifts and talents rather than focusing on the gifts of another.
SMILES: there is a mile between the first and last letters!"
“Just remember there is someone out there who is more than happy with less than what you have.” Do not try to copy the Public Speaking style of anybody…be yourself.
A:Did you hear that a baby was fed on elephant's milk and gained twenty pounds in a week.
B: That's impossible. Whose baby?
A: An elephant's.
"Am I the first man you have ever loved?" he said.
Prepare a list of your achievements and start appreciating those qualities and efforts.. Love yourself. Practice unconditional self-acceptance. It is easier to love others, but you need confidence to love yourself. Self love is at the very core of well being, joy and self empowerment. Knowing how to love yourself is very important. You cannot enjoy happiness if you are not at peace with yourself. You can do this by going out in the community and offering small acts of charity, then gradually increasing them a little at a time. Do not try to do too much at once, but take it in baby steps. You will start to be a better person when you can put a smile on someone's face and make their day, and it will make yours as well. Link back to your community, your roots and contribute something to society. Six months back I started attending my community’s meeting and got appointed as a reviewer/auditor of the books of accounts for East Delhi area and I felt good about it. Cultivate both compassion and good karma through volunteer service – Do something for the society. Never quit
"Of course," she answered "Why do men always ask the same question?".
Abraham Lincoln never quit. Born into poverty, Lincoln was faced with defeat throughout life. He lost eight elections, failed in business twice and suffered a nervous breakdown. He could have quit many times – but he didn’t and because he didn’t quit, he became one of the greatest presidents in the United States history.
Source: Internet Thomas Edison tried almost 2000 chemicals in search of a filament for the light bulb.
Vignettes – July. 2013
Fun with words:
Failure teaches about ourselves that we would never have learnt otherwise.
to tear roughly, mangle, or to distress or torture mentally or emotionally; wound deeply; pain greatly
Part of Speech
Mangle, Injure, Puncture, Slash, Claw, Jag,
Aid, Heal, Relieve, assist, Help, Repair, Make Happy
Never Fear Failure
Warren Buffet, one of the richest and most successful business man, was rejected by Harvard University. Steve Jobs was fired from Apple in 1985 and he returned in 1997 and was instrumental in helping the company develope products such as iPad and iPhone. “In order to succeed, your desire for success should be greater than your fear of failure.” rd
I still remember it took me almost 5 months to give my 3 speech as I was very much nd demotivated after delivering my 2 speech with the feedback but I decided not to quit and th today I m delivering my 10 speech in front of you. Humor
The barbed wire lacerated his hands His bitter criticism lacerated my heart
Humor lightens the load of life. Humorous people are not only happy but also generate atmosphere to induce happiness in others. Cheerful people do not become miserable even in the adverse circumstances because they take life sportingly and enjoy it.... Humour lowers the BP and reduces the stress hormones. Research shows that appropriate humor can increase productivity and learning. Very good examples are Charlie Chaplin and Crickter turned politician Navjot Sidhu who are full of life and energy. Be respectful to elderly Realize that you will be old some day and may need a helping hand. Next time you go to a mall, parking lot, or anywhere, focus your vision all around, look for an old person struggling with something, like carrying bags or loading groceries into their car. Say, "May I help you with that?" You will be doing a great service for seniors. Sometimes you may get one who is crabby or distrustful, and will refuse your offer, then simply say, "I understand, and I wish you a good day." Don't give up at this point, and keep up looking for a person that will accept your offer. I lost my father when I was in second year of my college..I completed my graduation and started working at a young age. I started my career with a salary in 4 digits per month and today it is in 6 figures. But today I do not have my father with me to celebrate the success… You need to love your parents, your family and respect your elders…money can be earned in life but you can not buy the time.. “Life is like photography. You need the negatives to develop.” In the end, I would like to use this platform to thank my parents and teachers for making me what I am today!!! Dhanesh Datta
Vignettes – July. 2013
Dhanesh works in the Finance Department of a German Company. He is very humble & approachable. He likes sports. With this speech he reached ‘Competent Communicator’ milestone.
Fun with words
“Respect your parents”
Malapropisms are verbal slips and gaffes or Bushisms When someone misuses a word, the result can induce hysterics, unless of course it is we who have made the blunder, in which case embarrassment is the more likely effect. When an incorrect word is used like this, a malapropism is born. Here is a handful of malapropisms gathered from across the Internet:
He had to use a fire distinguisher
Dad says the monster is just a pigment of my imagination
Isn't that an expensive pendulum round that man's neck?
Good punctuation means not to be late
He's a wolf in cheap clothing
Michelangelo painted the Sixteenth Chapel
My sister has extracentury perception
Source : Internet
All relationships whether friendship, husband - wife, teacher- student, relatives are dependent on a basic thing – give and take. There is only one relationship in this world that does not follow this principle that is parent and child. You can consider your parents as God. Chasing dream is not at all wrong but if you forget those people who have made you strong enough to chase your dream then sorry to say I don’t think you will be successful in achieving them. It is absolutely ok if you can not afford a ‘Scorpio’ or any other luxury car when you turn 35. There is no shame if your peers are staying in villas or prime location and you are still struggling and paying your EMI for a basic 2 bhk flat. What is more important is your love, affection care for your parents when they really need you. To meet that even if you have to make some small compromises in your daily life, in my opinion you are more successful than any other so called pseudo successful person. All this material success has no value if you are not fulfilling the most important responsibility of your life i.e. to take care of your parents. Once upon a time, there was a child in a small town. His name was Arun & his mom had one eye. He hated her. She was such an embarrassment to him. She used to cook for students and teachers to support the family. One day during elementary school, she came to say hello to him. He was so embarrassed to see his mother in school. What would other children think of him! Arun ignored her, threw her at hateful look and ran out. The next day at school one of his classmates said, “Eee your mom has only one eye”. As soon as he heard this, he wanted to bury himself. He confronted her that day and said, “If you are only going to make me a laughing stock, why don’t you just die” ? His mom didn’t respond, he didn’t stop to think for a second about what he had just said because he was full of anger. He was oblivious to her feelings. He wanted out of her house and have nothing to do with her. So he studied really hard, got a chance to go to a big city to study. Then he got married. He bought a house and had kids of his own. He was happy with his life, his kids and his comforts. Then one day, his mother came to visit him. She had not seen him in years and had not met her grandchildren. When she stood by the door, his children laughed at her and he yelled at her for coming over uninvited. He screamed at her, “How dare you come to my house and scare my children! Get out of here now”. And to this, his mother quietly answered, “Oh! I am so sorry. I may have gotten a wrong address”. And she disappeared out of sight. One day, a letter regarding a school reunion came to his house. He lied to his wife that he was going on a business trip to attend it. After the reunion, he went to the old shack just out of curiosity. His neighbor told him that his mother had died. He didn’t shed a single tear. They handed him a letter from his mother that she wanted him to have. This is what it said – “My dearest son, I think of you all the time. I am sorry that I came to your house and scared your children. I was so glad when I heard that you were coming for school reunion. But I may not be able to even get out of bed to see you. I am sorry that I was a constant embarrassment to you when you were growing up. You see, when you were very little, you met with an accident and lost your eye. I could not stand, watching you having to grow with only one eye. So I gave you mine. I was so proud of my son who was seeing a whole new world for me, in my place with that eye”. With all my love to you. Your mother”
Vignettes – July. 2013
How do you like it?
The moral of the story is - always treat your parents well and love them unconditionally like they love you ! Sushil Kumar Sushil is VP – Education of EDTM. He is one of the pillars of EC. He is appreciated for the maturity, humour and enthusiasm that he brings to the club. He is an independent tour operator & know German language other than Hindi & English. ***************************************************************************************************
Bits and pieces, bits and pieces People, People important to you, People unimportant to you cross your life, touch it with love and move on. There are people who leave you and ….you breathe a sigh of relief and wonder why you ever came into contact with them. There are people who leave you, and you breathe a sigh of remorse and wonder why they had to go and leave such a gaping hole.
A highly dangerous virus called ‘Weekly Overload Recreational Killer’ (WORK) is currently going around. If you come in contact with this WORK virus, you should immediately go to the nearest ‘Biological Anxiety Relief’ (BAR) center to take antidotes known as ‘Work Isolating Neutralizer Extract’ (WINE), ‘Radioactive UnWORK Medicine’ (RUM), ‘Bothersome Employer Elimination Rebooter’ (BEER) or ‘Vaccine Official Depression Killing Antigen’ (VODKA).
Children leave parents, friends leave friends. Acquaintances move on. People change homes. People grow apart. Enemies hate and move on. Friends love and move on. You think of the many people who have moved in and out of your hazy memory. You look at those present and wonder. I believe in God's master plan in our lives. God moves people in and out of each other's lives, and each leaves a mark on the other. You find you are made up of bits and pieces of all who have ever touched your life. You are more because of them, and would be less if they had not touched you. Pray that you accept the bits and pieces in humility and wonder, and never question and never regret. Bits and pieces, bits and pieces.
This poem is contributed by Gopinathan who is the philosopher of the club. His cool & calm demeanor makes him popular in the club. He is a banker.
Vignettes – July. 2013
The Art of Small Talk
In business, everything starts with a conversation, be it making a sale, hiring an employee or negotiating a lease, excellent conversation skills are a must. Use the following tips to become a better conversationalist:
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage, to help you build your business. B.L.A.S.T is a great tool that is used by companies. Work around the clock to isolate the cause, rectify it and ensure that the customers are well informed.
Believe - This is the cornerstone of handling a customer complaint. The customer may be lying and be incorrect about their situation. It is important to understand that your customer believes that your establishment has wronged them.
Listen - Stop and listen to your customer's complaint. I'm not certain whether it's a natural instinct or just plain stubbornness, as soon as a customer starts to complain, we start thinking about how will we respond before we are done listening, and often enough, already have the response ready to fight back. Take a second, relax, and listen. Treat it like a concern & not an accusation. Even if, a complaining customer is rude, angry, and uses vulgar language, stay the course and remain calm and level headed.
Put yourself situations as possible
in social often as
Be a good listener
Encourage the person to talk
Use body language to express interest in the conversation
Know when to speak and when to listen
Keep up with trends & current events
Live an interesting life of your own. Volunteer for causes. Read, travel, develop hobbies
Model yourself after someone whose conversation skills you admire
Being a good conversationalist is not always a natural trait. But it can be acquired like any other skill – with thought & practice.
Source-http:// magazines.toastmasters.org/p ublication/?i=142045
When the customer is done venting; in a calm, non-judgmental tone, repeat their problem. •
Apology - Always apologize even if you did nothing wrong. From your customers' perspective, they have a legitimate complaint, and they expect an apology. A sincere apology will usually diffuse a lot of frustration that the customer has. There is an exception to this rule though, if a customer calls with a critical complaint, such as food poisoning, don't apologize, it may be construed as an acceptance of guilt, instead refer to your company's procedures for such events
Satisfy - Make it right. Ask the customer "What can I do to make this right for you?” Be the judge of what is fair, of course, but allow them the opportunity to feel empowered over the situation. Many times they may ask for the problem to be taken care of on their next visit or maybe that you talk to the person who made the mistake and correct them. Fix the problem to the best of your ability, experience and resources available.
Thank - At the beginning, at the end, in the middle; it doesn't matter, thank the customer for calling and complaining. Why? With the simple act of complaining, your customer is telling you "I care about your business and your success". They are giving you the opportunity to fix the problem and invite them back so they can give you more of their money. You work hard, day in day out, trying the best to make your business the best, and yet one unhappy customer can take it away from you. A happy customer will tell two or three friends about a good experience, but an unhappy customer will tell at least ten friends about their experience and it always multiplies through word of mouth. Dhanesh Datta
Dhanesh works in the Finance Department of a German Company. He is very humble & approachable. He likes sports.
Vignettes – July. 2013
Dennis the Menace
The numbers one through nine appears three times each in this puzzle. Your assignment is to blow out three candles which will total fifteen in each of the three horizontal rows. The three candles you select must carry the numbers one through nine. (No number may be used more than once.) *********************************************************************
Answer to last monthâ€™s puzzle:
Vaibhav Asati Vaibhav is Electronics & Communications engineer working as systems and database administrator. His hobbies are magic shows, essay writing & chess. He has been awarded a prize in essay writing by the President of India.
Vignettes â€“ July. 2013
How to conduct successful meetings Have you been amongst those who sigh and think of meetings as ‘events where minutes are kept and hours lost’? But now you have grown in the organization & need to conduct & organize meetings yourself! How to not fall in the trap get the bang out of every buck of the minute spent in the meetings:
International interpretations Learning, remembering & properly pronouncing other people’s names is more than just good manners. It is good business and good citizenship. Employ the following tips to track names and the vital details that accompany them: •
Set a time limit & keep it
Have a purpose for the meeting
Create an agenda & distribute it beforehand
Stick to the agenda
Let people know their responsibilities in advance
Invite the right people
Chair & lead the meeting with the right set of rules
Assign deliverables & time limits for all work assignments that result from meetings
Document & meeting minutes
Consider this What you are is what you have been. What you'll be is what you do now.
When you hear someone’s name, repeat it out loud as soon as possible in conversation. Append it to the beginning or ending of your greeting to that person: “It’s a pleasure to meet you, Amber”, or “Sudhir, how nice to meet you.” Try to associate others’ names with what they tell you about themselves. Repeat it out loud if need be: “Ken the southeast quality-control manager”; “Ariana, the internal service starlet.” Hearing yourself say their names makes it more real and memorable. European names employing W may sound like V’s, for example, Tony Bacezwski is pronounced as Tony Ba-SHEV-ski. Chinese names may take the form of last name (surname), first name (given name). Employ mnemonic devices or alliteration to help you remember customers’ names: Ling from Laos, Helen who’s gellin’, Sandy…like my sister-in-law (of the same name). Make written notes to yourself, at the time of the meeting or later. Don’t tax your memory. Write on the back of their business card or in your PDA. (Beware of writing on the front of someone’s business card. In some cultures it’s perceived as defacing the person!) Ask for help with complicated names or those in a foreign tongue. Take pride in learning the trills and other accents of foreign languages. Customers will appreciate your efforts and warm to your efforts at correctly pronouncing their name. Learn the story behind the person’s name. Orunamamu’s name, in the Nigerian language of Yoruban, means “Oh you royal one, miss morning star.” Sometimes she’ll simply tell people “The ‘O’ is for respect!” That’s memorable! If you ask someone how to pronounce their name, never respond “Oh, I could never pronounce that!” Not only is it disrespectful, it’s lazy on your part, to not even attempt the correct pronunciation. Try your best to pronounce it correctly in their presence; ask for help if you aren’t letter perfect the first time. Remember, it’s not about you and your comfort level, it’s about them and making the effort to respect their identity. Most importantly, remember that other people share your pain. If you know your name will be hard to remember or pronounce for others, help them out.
What’s in a name? Gold. Learning, using and properly pronouncing strangers’ names is a great first step to building solid relationships based on trust, respect and admiration.
Derived from www.Toastmasters.Org
Vignettes – July. 2013
Published on Nov 17, 2013