YOUR DEFINITIVE GUIDE TO THE HARDWARE RETAIL ENVIRONMENT
AND INDUSTRIAL TRADE NEWS
D ITIO N
Suppliers reflect on the past
and the future 8
18 TREVOR MANUEL ADDRESSES EST BREAKFAST 33 TESTED AND LAUNCHED VEHICLES FROM 2018 40 STOCK THESE PRODUCTS IN YOUR STORE
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RETAILOUTLOOK YOUR DEFINITIVE GUIDE TO THE HARDWARE RETAIL ENVIRONMENT
RETAIL OUTLOOK 2019
30 Digitise your physical store
Business is tough, but we always seem to weather the storm
ON THE MOVE
33 Highlights from the past to the future
We share some of the trades highlights we reported on last year
20 Trevor Manuel promises a new dawn at EST breakfast
36 Follow the Cricket and rugby world cup
22 Gelmar opens a new store in Nasrec
38 Hardware, build and paint retail groups
27 Nasco is a manufacturer of solders, fluxes, pure tin and lead products
40 Stock these products in your store
RETAIL SOLUTIONS 29 Ryobi launch ’The Strike Force’ sales strategy
4 | RETAIL OUTLOOK JANUARY 2019
PECIAL AND INDUSTRIAL TRADE NEWS
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Retail Outlook 2019
Business is tough, but we always seem to weather the storm. However the forecast for 2019 is one of calmer seas. Alan Cotton,
THROUGHOUT THIS YEAR ,
and although they are small
DIY & Industrial Trade News have been
victories, they are positive ones.
in contact with our loyal supporters,
We’ve seen a Nugent commission
the suppliers. This gives us a unique
of enquiry, Zondo commission of
insight into what is happening in the
enquiry, a new police commissioner
build and hardware industry, a view
being appointed, a business stimulus
of the fraternity without numbers,
plan, a job summit, investment
charts and forensic analyses. Some
summit, new leadership at Eskom,
might say this is only emotion and
Transnet, Prasa, SABC, Denel,
therefore worthless, but it is exactly
SAA and SA Express. We also got a
2018 was a good year for Kansai Plascon
that emotion that shows what people
new NPA boss.
despite tough market conditions and
are feeling about the current market
There are however a few matters
sales and marketing director at Kansai Plascon answers
THE PAINT MARKET SAW VERY LITTLE GROWTH WITH CONSUMERS UNDER PRESSURE
struggling economy. The paint market saw
space, ultimately this is the drive that
that’s is cause for concern and
very little growth with consumers under
takes us into the future.
the biggest red flag of them all
pressure and disposable income being
I said it earlier this year and I will
is expropriation of land without
limited. New product ranges introduced
say it again, being resilient and having
compensation. Highlighting this
to meet these changing consumer needs
business to continue to increase
the ability to adapt quickly to the
as a red flag is not because I am
were very well received by the trade and
efficiencies to eliminate wastage and
economic climate by South African
against it, but because the phrase
have performed exceptionally well.
reduce costs. We are now in a better
business people is astonishing.
in itself, ‘expropriation of land
We don’t need numbers on paper
We are positive about opportunities
position than ever to deliver on our
without compensation’ doesn’t
in 2019 although do expect the tough
retailers needs and provide market leading
to prove to us that the private
sound positive for future business
conditions to continue in addition to
solutions and inspiration for consumers to
sector is the driving force behind this
investment at all. Without clear
continued upward pressure on raw
change and enjoy their living spaces with
beautiful country’s economy.
policy in place, this is dangerous.
material pricing. This will require our
our quality products and support.
In fact government has made doing
We’ve seen what happens when
business very difficult, especially for
we entrust government with
new entrepreneurs, putting stumbling
state funds, I shudder to think
blocks in the way ranging from labour
how they can manage privately
law legislation and business practice
owned land for others. Land doesn’t
to the political climate.
promise wealth as much as social
After almost ten years of
grants do not promise prosperity.
having an incompetent leader as
Hard work, discipline and education
a president, Jacob Gedleyihlekisa
Rob Lister, divisional marketing director at Build it answers
THE BUILDING SECTOR HAD A PARTICULARLY TOUGH YEAR DUE TO THE RECESSION
Zuma’s hand was finally forced by
In 2019 we can expect a bumpy
the top ANC’s top structure and he
start. We are once again heading to
resigned on Valentine’s Day 2018.
the polling stations in May for the
The Building Sector had a particularly
Cyril Ramaphosa was then elected
national elections. We can expect
tough year due to the recession and
the new president of the ANC on
the ANC to win again with at least a
with limited capital infrastructural
21 December 2017.
50% majority. We can expect a bit
spend by Government. Challenges within
more political stability after that. The
Government has had a
South African business, knowing he
Trump/China trade war seems to be
negative impact on new housing spend in
is a businessman at heart too.
on ice for a bit so this should also
urban areas. The Cape Province obviously
stabilise emerging markets, which
has had its challenges with water, which put
includes South Africa.
a damper on building.
This was a breath of fresh air for
He ticked a few boxes in 2018 in the best interest of the country,
Build it, however, had an excellent year BUT TO GET TO A PRACTICAL LEVEL WE ASKED SUPPLIERS TO ANSWER TWO QUESTIONS:
a progressive and dynamic leadership. We have recently refreshed our brand to improve our image and offer to the consumer, which will include a host of
regardless of the problems due to the fact
essential services including kitchen
that our target market is more rural and we
installation, plumbing and electrical
are a 90% cash business. We are continuing
specialists, board cutting and paint mixing.
How was business in 2018?
to build our range to compete in the repair, maintenance and home improvement
traction with great quality products at very
What do you expect for business in 2019?
sector going forward.
... and this is how they answered. 8 | RETAIL OUTLOOK JANUARY 2019
We are excited about 2019 and hope that
Our private label offering is gaining
We believe 2019 will be a great year for
the political landscape will settle and give
the Building Distribution Sector especially in
certainty to the future of the country under
the target market that Build it services.
SUPPLIER COMMENTS From a macro perspective, 2018 must rank as
market acceptance take up rate. Our substantially
one of the toughest ever in South African
expanded video, social media and graphics departments
also contributed enormously to the very successful
Poor political decision making, the massive economic
launch of all of these new products.
fallout of Government corruption, the failure of SOE’s
environment are probably totally irrelevant. Who can
surrounding land tenure and pernicious price pressures
predict accurately with any authority at the moment, given
from cheap Eastern imports have all continued to put
the unhealthy toxic grip that party politics has on everyday
great pressure on South African manufacturers. I have
South African business? Superimpose on election year and
unfortunately witnessed this year the final demise of
it’s just a guessing game.
several respected suppliers and customers who have
Our solution is to stick with what we know best and
despite heroic efforts, succumbed economically. Such
continue full throttle to bring out innovative, useful and
happenings erode the size of the economic cake and
trusted products that underpin the Pratley brand. 2019 will
ultimately it affects all South Africans.
be another very exciting year for us as it will see the rollout
On a much happier note for Pratley, 2018 has
Kim Leigh Pratley, managing director of Pratley answers
Our predictions for 2019 in terms of the macro economic
at the expense of taxpayers, the uncertainty
of Phase 2 of our new products and innovations drive. Also
been a very exciting and successful year of growth.
planned is the introduction of plethora new machinery and
This is almost entirely due to the coming together of
substantially modernised systems and methods, consistent
many years of research, product development and
with international best practice. Export markets will also be
planning across all of our businesses. In 2018 we
much more aggressively pursued.
celebrated our 70th Anniversary and we launched no less than five new products from our Electrical, Adhesive and Minerals divisions. One new product, ‘FrogzEggz’, proved to be an
FROM A MACRO PERSPECTIVE, 2018 MUST RANK AS ONE OF THE TOUGHEST EVER IN SOUTH AFRICAN ECONOMIC TERMS
unprecedented winner in terms of the speed of its
Heidi Masters, marketing manager for Permoseal answers
EXPANSION PLANS INCLUDE DEVELOPING NEW TERRITORIES IN AFRICA AND INCREASING OUR SALES FORCE There’s always a lot happening at Permoseal and 2018 was no different. Our Construction Division is in its second year and we are delighted at the pace at which we have developed
to restructure our plant and
both the product range and our
improve efficiencies. New product
customer base. None of this would
developments for Alcolin, Bostik and
have been possible without the
Perma that took place in 2018 will
backing of the Alcolin brand.
come to life this year.
We went on a major expansion
new territories in Africa and increasing
see dividends paying off.
our sales force. For Perma, we will also
We consolidated the Perma
and marketing campaigns to ensure its
rebranded, added languages to the
continued growth. Bostik recently announced
extensions that will be launched in
the acquisition of Afinitica, a
2019 – it’s a very exciting brand and
Spanish company specialising
we have great plans for it.
in cyanoacrylates, this targeted
We will be expanding into the newly acquired property adjacent to our Head Office in Cape Town. This has given us the opportunity 10 | RETAIL OUTLOOK JANUARY 2019
be launching new point of sale material
product range in 2018 – we packaging and found new range
5265.A. Eureka FortKnox 4 x 1/4pg Padlocks DIYTNDEC17
Expansion plans include developing
drive for the Evo-Stik range and can
acquisition will enable us to expand our range of super glues. We look forward to a busy year full of growth.
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A year in industry awards
2018 has been full of exciting times and DIY & Industrial Trade News is delighted to share some of the trade’s highlights reported on with you. In July last year, Essential Hardware held its annual trade show and awarded top suppliers
SOME OF THE proudest moments
These were broken down into different
for suppliers should be receiving
categories – two silver and one gold
credit for great service.
award was presented per category.
THE DESERVING WINNERS WERE: CATEGORY WINNERS
Power and hand tools
Matus and Ruwag
Electrical Decorative Industrial
Garden and outdoor
Flash Components and Radiant lighting Academy Brushware and abe Grindlay Technologies and Skillcraft Agencies Kwikbuild and York Timbers Agrinet and Ball Straathofs Incledon and Pennyware Cachet and Castor and Ladder
5265B Eureka FortKnox 4 x 1/4pg Padlocks DIYTN DEC’17
A special category of Suppliers that ‘go the extra mile’ was added and the winners were Excelsior Paints and Plus Ten. 12 | RETAIL OUTLOOK JANUARY 2019
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2018 HIGHLIGHTS In August, Mica honoured suppliers with awards at its glitzy Mica Market
Supplier throughput awards (top 10):
Members choice supplier of the year by region:
TOP: Matus, Dawn Group, Duram, Kansai Plascon, Stevens and Co,
KwaZulu-Natal, Free State, Lesotho, Swaziland and Mozambique
BOTTOM: PPC Cement, Afrisam, Eureka, Prodist and KazoNobel Dulux.
Joint winners â€“ Duram Smart Paints and Powafix.
THE GALA BANQUET AT MICA MARKET 2018 WAS A BLACK TIE AFFAIR WHERE MICA MEMBERS AND SUPPLIERS WERE AWARDED FOR ITS CONTRIBUTIONS OVER THE LAST YEAR
Western Cape, Eastern Cape and Namibia:
Members choice award for Gauteng, North West and
Duram Smart Paints.
members choice national supplier of the year: Vermont Sales
DIY Depot continued to build on its 2017 momentum and recognised suppliers at its trade day
Supplier Throughput Award Top 10: Araf Industries, Afrisam,Excelsior Paints, Kansai Plascon, Kwikbuild Cement, Lafarge Cement, Matus, PPC, Promac Paints and Saffer. 14 | RETAIL OUTLOOK JANUARY 2019
2018 HIGHLIGHTS A new vision, a new logo with the same pizzaz âˆ’ Build it recognised its key suppliers in October
House brand supplier of the year award, 1st place: Duram.
Supplier of the year award, 1st place: Swartland.
House brand supplier of the year award, 2nd place: Medal Paints.
Supplier of the year award, 2nd place: Hendok Group.
Lifetime achievement award SUBHEAD:
Last, but certainly not least, 7 November, suppliers to the hardware industry gathered at the Midrand Conference Centre for the eighth DIY & Industrial Trade News awards ceremony. Many awards were handed out to various industry leaders but one that stands out is the DIY Lifetime Achievement Award awarded to Cindy Engels, sales and marketing director at A.Shak.
5265.C Eureka FortKnox 4 x 1/4pg Padlocks DIYTN DEC17
Natalie Sanders (left) handing the Lifetime Achievement award to Cindy Engels, A.Shak. 16 | RETAIL OUTLOOK JANUARY 2019
Trevor Manuel promises a new dawn at EST breakfast
Just before 2018 called it quits, Elite Star Trading ended the year on a high with its annual business breakfast and the now President’s special envoy on investment, chairman Trevor Manual as keynote speaker. EACH YEAR, SUPPLIERS to the
served in government as Minister of
industry gather together with EST
Finance from 1996 to 2009, during
directors and management for
the presidencies of Nelson Mandela,
its annual breakfast. Last year’s
Thabo Mbeki and Kgalema Motlanthe,
event was hosted at the beautiful
and subsequently as Minister in the
Johannesburg Country Club in
Presidency for the National Planning
Commission from 2009 to 2014 under
With an established footprint in
is currently the Presidents special
voluntary buying group focus on
envoy on investment.
sharing knowledge and margins
saying he is happy to see the figures
DIY footprint nationally.
on the board displayed earlier. South Africa and there will be much
with the intention of becoming a
more going forward. “The past 18 months have been
act on behalf of independent traders
interesting and challenging. A year
in the industry.
and a half ago Ahmed Kathrada
As it traditionally goes, Mohamed
passed away. At his funeral, Kgalema
Varachia, EST merchandising director
Motlanthe read out an open letter
opened the morning’s proceedings.
Kathrada wrote previously to the ANC
Rob Suttle highlighted what EST
movement. In it he said, if he was in the
has achieved over the past year
position of the president (then Zuma)
as a voluntary association with 651
‘I would step down from my positions
member shareholders. “Everything
in the interest of the people.’” This was
we do is for a win-win between
a dark time for the country, but also
suppliers and us,” Suttle explained. “All
the beginning of the end.
our members are shareholders in the
“In 2017 Christmas came four days
business and all we do is represent
early and Cyril Ramaphosa was elected
them to compete against the mighty
president of the ANC.” It was by the
smallest of margins, but the impact of
EST started seven years ago, and
those changes were positive.
the turnover from member’s stores
On 14 February 2018, President
in 2012 was R1.3bn. Last year ended
Zuma stepped down as president
at over R15bn. Moving forward into
very late that night. Manuel recalls
2019, EST will have several key focus
the moment as ‘the greatest gift of
points and these are teamwork,
love Zuma could give the people.’
unity, e-trading, store upgrades
Two days later, newly sworn in
management and staff training,
President Ramaphosa gave the
category management, loyalty
state of the nation address. If you
programmes and its website.
go back to that spread and look at
Varachia then took a minute to explain a bit about the Ahmed Kathrada Foundation who EST
the commitments made then and see what has happened in 2018. The investment conference
supports loyally and also a foundation
took place and by June the African
of which Trevor Manual is the patron.
Continental Free Trade agreement
Zola Kathrada, niece of the late
18 | RETAIL OUTLOOK JANUARY 2019
“It shows there is opportunity in
took on the building and DIY industry hardware buying group that would
5265D. Eureka FortKnox 4 x 1/4pg Padlocks DIYTN DEC’17
Manuel started off positively
with its members and growing the Seven years ago, Elite Star Trading, Rob Suttle, Trevor Manuel, Mohamed Varachia and Zola Kathrada.
former President Jacob Zuma. Manuel
the FMCG market, EST Africa’s DIY
was re-signed. This is something
Ahmed Kathrada introduced the
that directly impacts on business
guest speaker, Trevor Manual. Manuel
such as EST who has a footprint in
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REPORT BACK neighbouring countries as well. The Brics summit
lifted. Although the figures do not always show
practical solutions. We need to do this because the
was also hosted in and by South Africa last year.
on paper, it takes a lot for big firms to step up to
long shadow of bad decisions from the Zuma era will
By September the president led a significant
the plate and commit to doing business here. It
be hanging over us for a long time.”
delegation to China for the forum on China
shows a lot about the confidence they currently
Africa cooperation. There, Chinese President Xi
have in us.”
Jinping committed $16bn to the development of
If you look at the climb South Africa experienced from 2004 to 2010 you see a good story, but we then
It is clear from Manuel’s words that there is a
experience the decline during the Zuma years. “If you
new confidence in South Africa. He mentioned the
took the trend line that we should have been on and
South Africa Tomorrow Investment Conference
where we are now, given the last four years, there
probably the first time business, government and
and the difference in spirit he sees. A sense of
is about a R1 000 per person per month less than
trade unions sat down together to discuss jobs.
achievement that has been missing for a few
where we should be.”
It is clear that we can only grow our markets by
years,” he stated.
Africa, of which $6bn is set aside for South Africa. The Job summit took place in October. “This was
growing jobs and making investments in youth employment,” Manuel said. “At the investment summit, spirits were really
There are big changes and big challenges in the leadership in the country. What we need to do in
that South Africa and its business can look forward
South Africa now, is to convert the good spirit into
to a new dawn.
EST’S PREFERRED SUPPLIERS WERE INVITED TO A BUSINESS BREAKFAST WITH THE PRESIDENT’S SPECIAL ENVOY ON INVESTMENT, CHAIRMAN TREVOR MANUAL DELIVERING THE KEYNOTE ADDRESS. THIS WAS A GREAT OPPORTUNITY FOR SUPPLIERS TO SHARE A COFFEE AND NETWORK WITH OTHERS FROM THE HARDWARE AND BUILD FRATERNITY
20 | RETAIL OUTLOOK JANUARY 2019
Overall the message from Manuel was one of confidence in the new leadership in government and
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Making hardware sexy
Gelmar was established in 1935 as a retail outlet for handles and furniture fittings. Eighty three years later the Gelmar brand has grown into something really special with over 35 stores across the country.
THE GELMAR BRAND has
easy to find. The store is modern,
become a firm favourite for
clean, fresh and easily accessible.
consumers and contractors alike
All Gelmar stores carry the same
with its range having expanded
ranges (stock quantities vary per
to include general hardware as
store) and are merchandised by
a result of customer requests.
category ensuring standardisation
Customers can buy in store or
between stores and making it
using the click and collect online
easy for consumers to find their
function. The offering includes
way around. Fittings are displayed
adhesives and fillers, bathroom
‘in-use’ so customers can easily
fittings, bedroom fittings, castors,
see where and how they are used,
connecting fittings, door sets,
ease of installation, and practical
commercial, drawer runners, edging,
advantages of the fittings, whilst
electrical, fasteners, handles, hinges,
also offering solutions and ideas to
homeware, kitchen fittings, sanding
and cleaning products, legs, locks,
The Nasrec store opening was
office furniture fittings, shelving and
celebrated with opening specials,
brackets, sinks, staples, taps, tools
face painting and playpens for the
kids, free worsrolls and popcorn for customers plus a man on stilts
STORE OPENING Gelmar Nasrec.
adding to the entertainment.
Newest to the Gelmar stable is
Regional Gelmar manager, Sudhir
Gelmar Nasrec. This opened on
Bissumbhur said, “We were thrilled
the 10 November 2018 and is the
with the turnout for our opening
epitomy of a perfect Gelmar retail
day and our customers got to
outlet. The store is square and
experience our stunning new store
easy to navigate. The layout offers
whilst being entertained”.
an easy flow and the signage is
Gelmar Nasrec can be found at
stunning and self-explanatory –
Nasrec Corner – corner of Nasrec
every product is categorised and
and Rifle Range Road.
5265E. Eureka FortKnox 4 x 1/4pg Padlocks DIYTNDEC’17
The Nasrec store opening was celebrated with opening specials, face painting and playpens for the kids, free worsrolls and popcorn for customers plus a man on stilts adding to the entertainment. 22 | RETAIL OUTLOOK JANUARY 2019
(hai • koh • key) 1 high quality tools.
A BRAND NEW NAME EVEN HIGHER PERFORMANCE
JOHANNESBURG (HO) 11-23 Andrea Road, Reuven Estate, Johannesburg 011 681 9440 (Admin) 011 681 9100 (Sales) email@example.com
CAPE TOWN 11 Grenville Ave, Epping Industria 1, Cape Town 021 486 2200 firstname.lastname@example.org W www.matus.co.za
DURBAN 3 Elmfield Place, Springfield Park, Durban 031 580 3400 email@example.com
Hard Working Brands
Walking the wire
National Solder Company (Nasco) is a leading African manufacturer and supplier of solders, fluxes, pure tin and lead products. Its products provide solutions for joining metals in the plumbing, electronic, electrical, bearing, engineering and automotive industries.
STARTED IN 1939, Nasco has been a family
Nasco employs a culturally and ethnically
run business and is in its third generation
diverse team, united in a common purpose
today. The current owners have also recently
to provide quality service and products to
purchased the building and factory in which
they are housed. The management team
With the engineering expertise offered
comprises a mix of entrepreneurial, engineering
by Jetin Daya and the surplus capacity of
and financial skills with Jetin Daya being the
some of its equipment, Nasco are now also in
engineer and bringing his skills into the mix,
a position to offer complementary services
whilst Amar is the financial brain and Kirit and
to clients looking for extruded and cast lead
Suru Daya the entrepreneurs.
and tin products. The design is engineered by Nasco on behalf of clients and sent to a
The company employs 30 staff
die maker and then manufactured in house.
and manufactures in the region of
This service is cost effective to clients as the
300 line items of which include:
equipment and expertise are on hand.
• Cored solder wires
Products such as pool weights for pool
• Solid solder wires
cleaners can easily be engineered and
• Soft solders
manufactured by Nasco.
• White metal alloys
The company is constantly looking at
• Jewellery metals
expanding its ranges and complementary
• Lead and tin products
products will be introduced on a regular basis
• Solder paints
• Fluxes and cleaners
The company also recognise the need for
• Tinning compounds.
education around the uses of different solder wires and are in the process of designing
Nasco’s goal is to continuously improve on
a poster for use in retail outlets explaining
all aspects of solder manufacturing and
which solder wires are needed for different
become a world class solder producer. The
company has SATAS certification, which is
Need to know more about the practical use of
approved by SANAS, the national regulator.
solder wire? Read about it in the February issue
NASCO engages only in sustainable practices
of DIY & Industrial Trade News.
and is an efficient and growth- oriented company offering service to our customers that is passionate, simple, professional and constantly innovative.
For more information Call: 011-873-9000 Visit: www.nationalsolder.com JANUARY 2019 RETAIL OUTLOOK | 27
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The Strike Force
Stevens and Company (Ryobi) recently introduced an innovative new sales strategy. This creates a closer connection between the consumer, the retailer and Ryobi, which ultimately leads to more sales. IN OCTOBER LAST year, Ryobi introduced ‘The
both the retailer and Ryobi as happy customers
Strike Force’, a concept that is part of an exciting
are also returning customers. The Strike Force can
new sales strategy that has already been successful
assist with after-sale service; pick-up and drop off
implemented. The reason behind the sales strategy
of machines as well as assess and troubleshoot
is to ensure a new approach to sales and service that
products as required.
benefits the consumer, the retailer and Ryobi. Effectively it is a new approach to how direct
When the Strike Force concept was introduced, John
and indirect sales are achieved through the
Stevens managing director of Stevens and Company
implementation of the strategy as a team. The teams
(agent for Ryobi) was optimistic and agreed to start
‘strike’ a store to achieve the following:
rolling the strategy out with ten Strike Force teams,
1 Stock integrity – the Strike Force team go into the
conveniently situated around the country. These
store in a planned and strategic way and put an
teams also service stores beyond South African
action plan in place together with the store owner
borders. “The response to the concept has been
or manager to move stock quicker, using either
phenomenal with teams being kept very busy.
in-store promotions, price adjustments, order
The Strike Force teams are easy to identify as all
manipulation etc. The outcome is one where stock
members share a team identity and strike the store
integrity is achieved – ordering issues are sorted
in the same corporate outfit. The teams also travel
out and slow moving stock is a thing of the past
around in branded vehicles with enough packing
2 Indirect sales – The Strike Force team negotiates with the store on the acquisition of space – be
space to properly service the stores”, says Stevens. The introduction of Strike Force has also proved
it gondola ends, shelving, display stands, snake
a great motivator for Ryobi sales and support staff
aisles, promotional bulk space etc to allow for
says Stevens. “These people are at the coal face of
clever and clear merchandising of all products
the business and intricately involved in the entire
and accessories. This effectively results in more
sales channel, from warehouse to store to consumer,
sales for the retailer as newly delivered and older
each member of the team is highly skilled and
products are merchandised in such a way to
understand every detail of the tools they represent
ensure convenience for the customers and sales
and are able to assemble, demonstrate and answer
for the retailers
questions on all Ryobi products.”
3 Direct sales – the team come into stores in a
The concept has ensured a constant channel
planned manner to help sell the products. The
between the storeowner and Ryobi. This has also
team can sell a combination of slow-moving items
ensured greater efficiency as everything is done
at the same time as promoting the faster moving
at store level. Issues are picked up on the day and
products. This is achieved by making a ‘bang’ with
feedback given immediately. The value of The Strike
the ‘strike’. This involves music, demos and advice
Force concept is one that has ensured a fast, flexible
for the customers. The aim is to create a stir,
and focused service coupled with energised and
engage in conversations with the consumer, listen
motivated Ryobi staff, energetic and driven Ryobi
to their needs and educate them on choosing the
retailers, and last but not least, happy end users.
right product for the correct application. This also
Ryobi will be expanding this service as needed and
creates an opportunity to upsell by offering expert
are working on implementing the next phase of this
advice regarding spare parts and accessories. The
exciting force shortly.
consumer is engaged rather than intimidated and leaves the store educated and confident with the right product for their needs. This has a knock-on effect of turning over more stock benefitting for
For more information Call: 011-357-9600 Visit: www.ryobi.co.za
JANUARY 2019 RETAIL OUTLOOK | 29
OPINION... THOUGHT FOR 2019
Don’t be slow to digitise your physical store What is holding South African retail from achieving the omni-channel vision? OMNI-CHANNEL DEFINITION
Many South African retailers have been slow to digitally transform and embrace omni-channel business models.
Denoting or relating to a type of retail, which integrates the different methods of shopping available to consumers, for example online, in a physical shop, or by phone.
any South African retailers remain
couch would look in our lounges, before purchasing
become splintered across multiple touchpoints.
steadfast in their traditional
(IKEA in Europe is a great example of a retailer
For each of the key stages in the buying
business models, characterised by
pushing the boundaries by blurring these ‘realities’).
lifecycle – awareness, choice, transaction,
We can instantly call up peer reviews, perform
delivery and finally after-sales – consumers are
engagements, as they try to create the best
real-time price comparisons, or buy goods with just
using various channels. It’s only by understanding
possible in-store experiences.
a tap of our screens or a click of our mouse on our
this holistically that retailers can hope to craft an
favourite social media platform. Connected devices
have yet to take off in the same way as they
on washing machines allow us to re-order our
have in the United States and other developed
regular detergent with just a press of a button.
Not placing customer experience at the top
Truly omni-channel strategies in South Africa
markets. A number of local retailers believe that
As consumers, we’ve never had so much power.
of everyone’s priorities
mass adoption for digital and mobile retail offerings
And while some of these trends may not have
Retailers have traditionally been focused on
is still some way from becoming mainstream.
reached South African shores, we can be sure that
generating efficiencies in value chains and
Saying this, there are some that have successfully
they will do at some stage.
logistical processes, delivering products to
implemented omni-channel initiatives and are
people in the lowest-cost manner. From what we
reaping the benefits. However, embracing omni-
UNDERSTANDING THE REASONS
have seen from the millennial generation entering
channel as a core business model can be complex,
When it comes to innovation in retail, South Africa
the economy, people are willing to pay slightly
expensive, and even risks jeopardising one’s core
is not alone in its slow pace of transformation. At a
more in return for excellent service and
in-store revenue streams.
global level, a recent CapGemini survey* revealed
personalised engagements. It is only by putting
that, “More than half (54%) of the retail executives
customer experience at the very top of the
touchpoints, devices and digital identities throws
surveyed admit they have been slow to digitise
boardroom agenda (and in fact at the top of
up a myriad of concerns around back-end systems,
their physical stores.”
everyone’s agenda) that retailers can stand
data management platforms, marketing tools and
out from the pack to create differentiation and
more. For most retailers, the concept of omni-
SO JUST WHAT IS HOLDING BACK
channel remains an enigma.
MANY OF OUR LOCAL RETAILERS?
The so-called proliferation of channels,
eCommerce player Magento says that
Back-end IT systems
its research** indicates that, “Retailers and
With retail typically being a low-margin industry,
wholesalers were more likely to report a slower
The risk is that these retailers may be missing
costs are very tightly managed. IT budgets remain
pace of digitisation than other industries.” The
out on the massive opportunities presented
highly constrained, inhibiting CIOs from building the
business case for omni-channel may be difficult to
by the digital revolution. Buzzwords aside,
modern digital platforms and new user interfaces
prove, particularly in the short-term, but the long-
we are now living in an era that could be defined
that make omni-channels a reality.
term effects of neglecting digital may be disastrous
as ‘the Internet of me’ – where the consumer
for local retailers. Look towards the local retailers
has unprecedented power and control over the
Lack of data strategy
that have successfully embraced omni-channel and
It’s critical for retailers to have a structured
lean into the trend.
We’re able to shop online, using mobile,
approach to gathering, securing, analysing and
or in stores. We can ‘click and collect’, or
monetising their data. It’s only by establishing and
arrange for home deliveries (even drone
then executing on a strong data strategy that a
deliveries in some countries).
retailer can achieve the vision of ‘intimacy at scale’
In some cases, we can even enter virtual and
augmented reality realms, to see just how that item
Not considering the entire journey
of clothing might look on us, or how that
Today, the purchasing and buying journey has
30 | RETAIL OUTLOOK JANUARY 2019
*https://www.capgemini.com/consulting/ news/future-of-physical-retail-stores/ **https://magento.com/blog/magento-news/ retail-spotlight-role-digitisation-growthmiddle-market-companies
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ON THE MOVE
Moving the industry into 2019
In 2018, many new vehicles and other moving equipment launched into the market. This is certain to make business easier in the year to come.
The little Chinese giant In May DIY & Industrial Trade News tested the JMC Carrying SWB dropside.
In April, forklift manufacturer and materials handling solutions provider, Combilift has officially opened its new headquarters and manufacturing facility in Monaghan, Ireland. DIY & Industrial Trade News attended this monumental event. ESTABLISHED BY MARTIN MCVICAR, managing director and Robert Moffett, technical director in 1998, Combilift is a privately held and fully capitalised company. It developed the world’s first multidirectional all-wheel drive internal combustion engine powered forklift in 1998. In its first year of operation, Combilift produced 18 units, 17 of which were exported. The company
innovative space saving
has more than doubled in the last
warehouse and heavy load
five years and now has 40 000 units
handling products; the Aisle Master
in operation in over 85 countries.
articulated truck and the Straddle
THERE ARE MANY vehicles in the light
are comfortable and three passengers fit
commercial segment to choose from, but
in easily. The driver has a clear all-round
none offer what the JMC Carrying SWB
view of the surroundings. The truck is high,
dropside can – a 1.6 ton loading capacity.
immediately improving driver confidence.
This is impressive considering the driver
The large windscreen, side windows and
only needs a Code 8 licence to get behind
back window provide an almost 360 degree
the wheel of this little giant.
view eliminating blind spots. The large side
Boasting a 2.8L Diesel Turbo charged
mirrors sit far forward offering a split view
Carrier (Combi-SC) respectively.
engine, torque is your friend at 235Nm
between top and bottom. Once you figured
and 84kW. Sure, you won’t break any
them out, you quickly feel comfortable
Combilift manufactures a range of
land speed records, but speed is not the
changing lanes without straining to see
forklifts ranging from multi-directional
The Combilift Aisle-Master is a
forklifts, side loader forklifts,
masterpiece of innovation,
pedestrian forklifts, straddle carriers,
combining the features of multiple
articulated forklifts as well as poultry
machines and delivering the
and agricultural forklifts.
performance of a counterbalanced
Combilift offers a free logistic and
forklift and a VNA forklift. Operating
reason you would want to compliment
Overall the truck performs well. It definitely
your arsenal of delivery vehicles with the
has its place in the market. This vehicle is the
JMC Carrying SWB.
perfect fit for smaller suppliers. It is also an
Getting in is easy using the handle at
ideal delivery vehicle for hardware retailers.
the top right of the door for support and
And further, this truck is available in a van
the welcome step just below the door to
body and tipper configuration. In my opinion,
assist the driver to climb in. Buckle up and
this is a winner when you weigh up what you
assume the command position. The seats
get for what you pay.
warehouse design service, which
in aisles as narrow as 1.6m, Aisle-
enables customers to see the benefit
Master offers up to 15m of vertical
that its products will bring to their
reach with left, right and front-loading
business. Its engineers proactively
capability as well as virtually silent
(claimed by JMC)
design, plan and produce material flow
operation. Robust construction and heavy-duty wheels mean Aisle-Master
Name: JMC Carrying SWB with drop sides
Max power: 84kW @ 3 600rpm
analysis and 3D animations – 150 to 200 per day for worldwide customers,
can operate outdoors on semi-
which clearly illustrate the capacity
rough terrain, eliminating the need
Engine size: 2.8L Turbo Charge Diesel
Warranty: 5 year/120 000km including free top up
potential as well as the optimum flow
for double lifting, reducing fleet size and improving the speed of truck to
Rear body (LxWxH): 3100 x 1600 x 380mm
Service plan: 3 year/90 000km
of materials on the site.
rack transfer. The ergonomic design
Fuel tank: 63 litres
24 hours roadside assistance: 4 years
Fuel consumption: 8l/100km
Price: R218 880 – R243 990
Between 2008 and 2018 Combilift diversified its product
ensures maximum efficiency and
range by developing a number of
Transmission: 5 speed
Max torque: 235Nm @ 2 300rpm
Service intervals: 10 000km
JANUARY 2019 RETAIL OUTLOOK | 33
ON THE MOVE The Peugeot Boxer means business When you own a demanding, delivery orientated business the Peugeot Boxer is a great choice.
THE BOXER CAN be converted into a
LOAD AND UNLOAD
16-seater taxi, an ambulance, a chassis
• A useful width of 1.87m and 1.42m
cab or simply remain a panel van, depending on what meets your needs. The vehicles are also customisable, so they can be adapted to provide the
between wheel arches • A loading sill of 503mm – among the lowest on the market • A 96˚ rear door-opening angle,
correct functionality, regardless of the
which can be increased to 180
industry you operate.
degrees with the folding check strap, and to a full 270˚ with the
SAFETY • A new shock absorption design that stabilises the vehicle even when loaded • An even more efficient brake system to guarantee high performance and safety at all times • A reinforced structure with a pre-
special option • Two sliding side doors of which one is standard • Inside loading height of 1662mm, length of 3120mm with a cubic capacity of 10m³ • Optimised floor space
Early in 2018 Hyundai’s range of commercial vehicles increased with the launch of the new Mighty EX8 truck.
THE NEW MIGHTY HYUNDAI EX8
standards, has a common-rail diesel
– a successor of the previous
injection system that delivers greater
HD truck, stems from a long,
efficiency, reliability and more power.
proud and successful tradition of
It delivers maximum power of 103kW
building competitive commercial
at 2 800r/min. Peak torque is 373Nm,
vehicles with notable strengths in
which is produced at a relatively low
Korea, the rest of Asia and the Middle
1 600r/min. Power is delivered to the
East. That focus is also moving to
rear wheels via a 5-speed manual
Africa, with the resulting expansion
of Hyundai‘s commercial vehicles
to maximise potential load
the impact in case of an accident
capacity and ensure one of the
• These reinforcements also help
market's best solutions
reduce noise for added comfort
• Maximum interior width
Hyundai has increased the
to right hand drive key markets of
service intervals for the EX8 Mighty
which South Africa is one.
from 10 000 km to 20 000km,
The Mighty EX8, which is
which reduces the service cost of
assembled at Hyundai Automotive
the truck and results in less
SA’s commercial vehicle factory in
downtime for the operator.
Apex, Benoni, joins the ever-popular
The durability and reliability of the
H100 (also referred to as our
drivetrains has enabled the company
‘Bakkie’) and the H1 panel van in
to launch the EX8 with an industry-
Hyundai Automotive SA’s commercial
leading factory warranty of four
years, with unlimited mileage in this
The D4DD 3 907cc engine, which conforms to Euro 3 emission
between the wheels (1 422mm)
set deformation zone that absorbs
inside the vehicle.
New EX8 Mighty truck
period, offering a three year / 200 000km roadside assistance plan.
PRICING Hyundai is launching the
new EX8 in five derivatives EX8 LWB CC
R 379 500 (incl. VAT)
EX8 LWB CC (with aircon)
R 394 500 (incl. VAT)
R 413 100 (incl. VAT)
is 1 870mm.
ABS with electronic breaking
distribution (EBD) and driver
The 2.2l HDi has a maximum
airbag, which protects the driver’s
power output of 96kW and 320Nm
head and chest area from injury,
at 2 000rpm and a payload of
ensures that the driver can react as
1 400kg, making it a trusted partner
effectively as possible in the most
for any kind of commercial business
difficult of situations.
and it is economical too.
EX8 Dropside (with aircon)
R 428 100 (incl. VAT)
The Boxer is priced at R455 900 incl Vat, comes with a 3-year warranty and roadside assistance, plus 3-year 100 000km service plan. 34 | RETAIL OUTLOOK JANUARY 2019
EX8 SWB Tipper
R 451 500 (incl. VAT)
RUGBY WORLD CUP 2019
Rugby WC GROUPS POOL A
IMPORTANT DATES OPENING CEREMONY AND MATCH: SEPTEMBER 20 â€“ JAPAN V RUSSIA 21 SEPTEMBER: NEW ZEALAND V SOUTH AFRICA 28 SEPT: SOUTH AFRICA V NAMIBIA 4 OCT SOUTH AFRICA V ITALY
HOST CITIES SAPPORO KAMAISHI KUMAGAYA TOKYO YOKOHAMA SHIZUOKA TOYOTA HIGASHI OSAKA KOBE FUKUOKA KUMAMOTO OITA
8 OCT: SOUTH AFRICA V CANADA 19-20 OCT: QUARTER FINALS 26-27 OCT: SEMI FINALS 2 NOV: FINAL
PREVIOUS WINNERS 2015: NEW ZEALAND 2011: NEW ZEALAND 2007: SOUTH AFRICA 2003: ENGLAND 1999: AUSTRALIA
36 | RETAIL OUTLOOK JANUARY 2019
CRICKET WORLD CUP 2019
Cricket World Cup The 2019 edition of the Cricket World Cup will revert back to a format last used in 1992 – where South Africa lost in spectacular fashion in a rain affected match. The infamous 21 runs required from one ball when the Proteas were on their way to a vicotry over England! This year all ten participating nations will play in a single group roundrobin format. THIS YEAR ALL TEN PARTICIPATING NATIONS WILL PLAY IN A SINGLE GROUP ROUND-ROBIN FORMAT. TEAMS:
ENGLAND SOUTH AFRICA INDIA AUSTRALIA NEW ZEALAND PAKISTAN BANGLADESH SRI LANKA AFGHANISTAN WEST INDIES
30 MAY – OPENING MATCH: ENGLAND V SOUTH AFRICA 2 JUNE – BANGLADESH V SOUTH AFRICA 5 JUNE – INDIA V SOUTH AFRICA 9 JUNE – AUSTRALIA V INDIA 10 JUNE – SOUTH AFRICA V WEST INDIES 15 JUNE – AFGHANISTAN V SOUTH AFRICA 16 JUNE – INDIA V PAKISTAN 19 JUNE – NEW ZEALAND V SOUTH AFRICA 23 JUNE – SOUTH AFRICA V PAKISTAN 25 JUNE – ENGALND V AUSTRALIA 28 JUNE – SOUTH AFRICA V SRI LANKA 29 JUNE – AUSTRALIA V NEW ZEALAND 30 JUNE – ENGLAND V INDIA 6 JULY – AUSTRAIA V SOUTH AFRICA 9 & 11 JULY – SEMI FINALS 14 JULY – FINAL
HOST CITIES BIRMINGHAM BRISTOL CARDIFF CHESTER-LESTREET LEEDS LONDON MANCHESTER NOTTINGHAM SOUTHAMPTON TAUNTON
PREVIOUS WINNERS 2015: AUSTRALIA 2011: INDIA 2007: AUSTRALIA 2003: AUSTRALIA 1999: AUSTRALIA
JANUARY 2019 RETAIL OUTLOOK | 37
RETAIL GROUPS Mica
Jack’s Paint & Hardware
Area of Expertise: Paint and hardware
Area of Expertise: DIY, hardware, building materials and paint
Number of stores
Number of stores
Regional Operations Managers
André Lombard, Johan van der Vyver, Krish Naidoo, Morgan Padayachee and Alan de Mesquita
Gerhard Waldauer (MD)
Area of Expertise: Hardware, DIY, building supplies
Area of Expertise: DIY, board, timber, shelving, hardware, tools, specialist cutting and edging
Number of stores
Number of stores
Theodore de Klerk
Mohamed Varachia and Rob Suttle
André de Jager
Head office 011-383-1900 or Rob Suttle on 082-568-1015 or Mohamed on 083-377-8609
Theodore de Klerk (MD)
3 2 André de Jager (GM)
Louis Greeff (MD)
* Store numbers yet to be confirmed by holding company 38 | RETAIL OUTLOOK JANUARY 2019
Gavin Hardick (RM)
RETAIL GROUPS Build it
Area of Expertise: Building and hardware supplier
Area of Expertise: Building and hardware supplier
Number of stores
Number of stores
Group Brand Manager
South Rand: Hawie Du Preez - 011-821-4361; North Rand: Simon Bisset 011-203-5875; Western Cape: Steven Schaefer - 021-690-0052; KZN: James Crawford - 031-508-5127; Eastern Cape: Girschwin Lewack 041-404-5006; Lowveld: Anton Wassenaar - 013-753-6913
Regional Operations Managers
Berend Botha, Lionel Meadon, Ricardo Meadon, Trevor Weitz, Wentzel Pretorius
031-719-1759 Simon Bisset
35 28 21 22
Hawie Du Preez
(West Cape; Namibia)
Essential Hardware Group
The Paint Club
Number of stores
Number of stores
Group General Manager
Reinier van den Bergh
CEO and Joint Shareholder
Gary van der Merwe – 082-802-6370
Mike Parsons – 082-800-8229
086-010-4220 or 011-434-2362
Operations and Customer Relationship Manager Steering Committee Members
Gauteng & Free State: Heinrich Eksteen – 082-957-2727; Mpumalanga, Limpopo & Northwest: Reinhard Spiwak – 083-444-6002; Eastern, Western & Northern Cape: Gavin Biggs – 082-612-1661; KZN: Alan Palmer – 082-561-3390
Area of Expertise: DIY, building and industrial
Area of Expertise: Master Paint Experts and Hardware Suppliers
Website: www.paintclub.co.za JANUARY 2019 RETAIL OUTLOOK | 39
PRODUCTS Spraymate’s Chalk Board spray paint is a lacquerbased paint,
CHALK BOARD PAINT
which forms a writable and erasable chalkboard finish. One aerosol of Chalk Board Black can provide 0.9m2
Ingco is devoted to
coverage on any surface.
Size: 115mm angle grinder
Once the chalk board surface
Rated speed: 11 000rpm
It believes that the
is dry and in use, it can be easily and repeatedly wiped
quality of tools not
with a wet cloth. Available in
only refers to the function, usability
The gear is manufactured from
250ml aerosol cans.
and appearance but also to efficiency,
superior material that gives it
performance and maintainability.
three times the life of a regular
The Ingco 950W Angle Grinder is a power
gear. Thicker flanges and high
tool designed to perform and to last. It
quality grease round off the
is offered at a price that is unbeatable
Ingco offering adding to
for the quality and performance this
performance and lifetime.
DISTRIBUTOR: Spraymate CALL: 016-365-5120 VISIT: www.rustoleum.co.za
exceptional tool provides users. Alcolin Epoxy Floor Paint is a twoEPOXY FLOOR PAINT
DISTRIBUTOR: Skillcraft | CALL: 011-683-8237 | VISIT: www.skillcraft.co.za
component paint system that cures to an extremely tough finish. It is hard wearing, resistant to abrasion and hot
Two vacuum cleaners are available
tyre pickup, and is easy to use. It can
from Creative Housewares.
be applied to damp surfaces and does not require a primer; making it ideal for use on high traffic interior applications
31120RD This Mellerware bag
such as sealing warehouses, factories
less vacuum comes
or residential garage floors.
standard with a powerful 1 200W motor. Its
Alcolin Epoxy Floor Paint is available
ergonomic design makes
in the following colours:
it easy to store after use.
• Light Grey
It comes standard with
• Dark Grey
a 3m cord with cord
rewind and a further 2m pipe length makes it easy to get those hard to reach places.
PROTECTIVE TOP COAT
Alcolin Protective Top Coat is a clear acrylic coating that cures to an extremely tough, high gloss finish. It is ideal for interior and exterior applications such as residential and commercial car workshops and garages, heavy traffic areas in factories and warehouses and
other light commercial and industrial applications. Although it has been
FEATURES AND BENEFITS
specifically designed as a final coat
• High gloss finish
for sealing Alcolin Epoxy Floor Paint,
it can also be used to seal over floor
• Chemical and abrasion resistant
screeds and cement floors.
• Hard wearing
DISTRIBUTOR: Permoseal | CALL: 0800-222-400 | VISIT: www.permaproducts.co.za 40 | RETAIL OUTLOOK JANUARY 2019
Mellerware welcomes the new
feature for liquid spill or dry debris.
handheld wet & dry vacuum cleaner
It includes a water suction tool, thin
to its floor care range.
crevice and soft brush accessories,
It combines powerful suction with cordless convenience. Wet & dry
which stores neatly on the compact charging base.
DISTRIBUTOR: Creative Housewares CALL: CPT - 021-931-8117 / JHB - 011-392-5652 | VISIT: www.creativehousewares.co.za
R A R E T N
The success of a Wild Dog team goes way beyond the sum of their parts and is a salutary guide for business
JOIN A SUCCESSFUL FAMILY OF OVER 300 INDEPENDENT RETAIL STORES All retailers should have access to a level playing field for buying power, operational & marketing support, area protection and a national brand. Whether youâ€™re an independent or a corporate group...leverage the unique business enablers of the Essential Group. G
Thanks to the Trade for voting us Voluntary Buying Group of the Year www.essentialgroup.co.za HOTLINE: 086 010 4220 | SWITCHBOARD: 011 434 2362 PHYSICAL ADDRESS: 68 Booysens Rd, Booysens, 2016, Johannesburg, South Africa
PRODUCTS Quality products are indispensable for heavier work like digging and replanting or DIGGING IN
shovelling sand, soil and gravel. Gardena offers a range of solid
and long life design garden tools made with high quality steel and protected by a high-grade coating. FEATURES • Extra-large footrest protection with robust tread for easy digging • Extra wide grip for good force application For a simple, removable way to mount slim objects on rough surfaces indoors or out, reach ADHESIVE SCREWS
for the tesa Adhesive Screw Rectangular for Brick and Stone 5 kg.
• For rough and solid surfaces like brick and stone
• Comfortable drop-shaped handle allows ergonomic work and no slip handling • Superior quality tools offering a 25 year warranty DISTRIBUTOR: MNH Hardware CALL: 010-591-3988 VISIT: www.mcneil.co.za
• Holds up to 5kg per screw or 10kg using two screws • Extra slim to hide behind narrow objects • Removable from firm surfaces • Suitable for indoor and outdoor use
watering in everyday life or during
DISTRIBUTOR: Fixwell | CALL: 011-403-7641 VISIT: www.fixwell.co.za
Braai Coat by Excelsior Paints is a specially formulated quickdrying paint for use on mild steel CARE 4 METAL
Four keys with four
Gardena EasyControl. It is a
• Watering duration
small electronic assistant that
makes garden irrigation easier.
• Start time preselection
The Water Computer is perfect
for operating sprinklers, a drip
surfaces that are exposed to
irrigation system or the Gardena
With the connection of a
Sprinkler system. The Water
Gardena Rain- or Soil Moisture
Computer is connected directly to
Sensor, the automatic irrigation
the tap and controls the irrigation
will cut off when it starts to
be, applied direct to the bare metal.
according to the selected duration
rain using the soil moisture or
and frequency. This means that
rain sensor. This allows water-
FEATURES AND BENEFITS
you don’t have to worry about
high temperatures (up to 600°C). This makes the product ideal for
application to fireplaces, braais etc. No priming of the steel is required as the product can, and must
• • • •
Designed for mild steel surfaces for braai’s
DISTRIBUTOR: MNH Hardware | CALL: 010-591-3988 | VISIT: www.mcneil.co.za
and fireplaces Supports high temperatures up to 600°C No priming required Quick-drying
Megaflex is the only garden hose you will ever need. With its unique 3-layer reinforced construction and outstanding handling characteristics
MEGAFLEX GARDEN HOSES
and unique patented stripe, the Marley Pipe Systems Megaflex garden hoses are heavy metal free and can be expected to offer optimum flexibility, resilience and kink resistance for many years.
DISTRIBUTOR: Excelsior Paints | CALL: 011-474-1900 VISIT: www.excelsiorpaints.co.za 42 | RETAIL OUTLOOK JANUARY 2019
DISTRIBUTOR: Marley Pipe Systems | CALL: 011-793-8600 | VISIT: www.marleypipesystems.co.za
PROVIDING SOLUTIONS NO MATTER THE CHALLENGE
High Pressure Washer 105bar • Storage brackets for all accessories. • 5m Water hose. Code HPW1650A Wattage 1650W
Visit www.creativehousewares.co.za Tel: (CPT)021 931 8117 (JHB)011 392 5652 (KZN) 031 303 3465
Your definitive guide to the hardware retail environment