HEAR IT FROM US AT NEWICON TEXT: IINA TIIHONEN PHOTOS: MARKUS ASPEGREN, ALIAS STUDIO
AN UP-TO-DATE QUALITY MANAGEMENT SYSTEM IMPROVES RISK MANAGEMENT NewIcon upgraded its quality management system from ISO 9001:2008 to ISO 9001:2015 in June. Customers experience the company’s commitment to quality as excellent products and services. The company’s goal is to improve the efficiency of its customers’ operations through pharmacy automation without compromising on patient safety. For NewIcon, the most significant practical changes relate to the requirements for the management of risks and opportunities. This translates to developing even smoother and more efficient processes. “There will always be risks – the important thing is how the company takes them into account in its operations. The aim is to identify risks at a sufficiently early stage that we can take appropriate measures to prepare for them”, says NewIcon’s Quality Manager Joona Turunen, who oversaw the update. Risks can be related to, for example, the supply chain, competencies or stakeholders. Individual risks can be very low at first, but materialise into something more formidable due to changes in the environment. “Economic growth can create shortages of certain components on the market, which requires us to safeguard the operation of our supply chain with backup suppliers and buffer stocks. As another example, when developing a product, we could suddenly realise that our organisation lacks the required competencies. The control measures for this risk include recruitment, in-house training and utilising the expertise of our partners”, Turunen says.
Joona Turunen Quality Manager Worked at NewIcon for 2.5 years Motto You never stop learning
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