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AR Welcome to our

Annual Report 2015 - 16


118 empty homes, beating the

target of 135 and achieving a 20 day turnaround for relets

HOMES LIMITED Part of the New Charter Group

43,127

people used the

Home and Community Hubs

Achieved

Delivered training to

435 people

1x 9x 22x

neighbourhoods

Dealt with 277 ASB cases

ASB

March 2016

saw the start of the affordable homes programme

Independent Living delivered 1,290 activity sessions with over

10,000 people attending

Green Charter achieved 97% customer satisfaction for low cost gardening service

95% tenant

satisfaction with repairs

100% of properties meet Decent Homes Standard


TO RENT We built

105

new homes

aksa homes Part of the New Charter Group

Ended year with

Helped 117 people into paid or voluntary work

297 people accessed Supporting People service at Gibson Terrace Secured grant to build 70 homes in Bury DATE

PAY

ÂŁ

3 empty

properties with an 18 day turnaround for relets

Supported 32 active

Tenant and Resident Associations

S Smith 000123

01 1234

01234567

Became 1st housing provider to achieve HQN Estates reaccreditation My Career

The Oldham Coliseum

Teaching Theatre Programme

has helped tenants improve their career prospects.


Commercial & Partnerships 31% of customers were prevented from becoming homeless.

i 678 customers were prevented from becoming homeless

19 referrals

to Healthy Minds

Knowlsey Housing Options dealt with

30% reduction

households

in the number of households in temporary accommodation

135 households with full homeless duty were discharged

Hospital Discharge Project dealt with 197 referrals

1,676

8 Trust/Grant applications successfully received

12 escalations to child protection


3 evictions prevented

Received 746 referrals

18 families supported, focusing on school readiness for the child/children attending Silver Springs

669 hours of staff time in the public service hub

146 children

711 female 32 men referred to 224 people received the service court support

Supporting People Homeless contract Gibson Terrace, Lyne View and Waterton Lane

received support around the impacts of A record number 297 domestic abuse households accessed the service

274 (92%)

moved through in a planned way

56 customers accessed the Opening Doors project to learn tenancy skills


Delivered a total of ÂŁ4.9million worth of improvements to properties Launched the

Provided

St Andrew’s

ction: isfa t a 99%

2x 5x

Achieved

100%

satisfaction rate for the Lifeline Service

Extra Care Facility opened

Customer s

Achieved

98.2%

ction: isfa t a 98%

Customer s

services to over 870 customers

project

Stock decency level of

Over 600 tenants engaged in

2x

Out of 9 neighbourhoods

with condition of their property when let

with

activities


99.91% of repairs completed right first time.

1300

Fitted over new central heating systems.

100% of voids returned to use within target, 69% earlier than target

91% of work now completed by

Calendar

appointment, an increase of 4% on 2014/15.

Achieved total turnover of £25.8 which is

5

5

5

5

14

million,

£1.6m ahead of budget.

Successfully completed £804K worth of new builds in 2015/16.

9% 91.57%

Achieved less than waste to landfill – over of site waste recycled.

Customer Satisfaction: 96% for all

investment works. 95% for responsive repairs

Over £85m external work completed since inception. Retained ISO14001 Environmental Certification, CHAS and RoSPA Gold Award.

BEST VOID

Our performance yet


Successfully bid

to establish a new service in Stockport as part of the Targeted Prevention Alliance

Delivered 21,989 hours of support

Sleep Out 2016 raised over £4,877 Forced Marriage Protection Orders granted for

23 young people.

14

Hosted 14 guests from Norway to show them how we support ex-offenders

Became an active member of the GMP ‘Honour Based Advisory Board’

Gained recognition from Business in the Community North West (BITC)

57 Homeless preventions

Early Help

supported over

400

households to maintain BITC

independence


Our People Have responded to over

250,000

calls

GOLD

Achieved RoSPA Gold at Building Company and Gedling Homes

troduced In

Auto Answer

2* rating for Outstanding levels of employee engagement

GOLD

Achieved GOLD rating by Investors in People

on all

Connect calls

GOLD

3,700 We came

34th

in the Introduced an

Out of Hours Social Media service

training days were delivered


Silver Springs Academy

finalists in the NGA Outstanding Governance Awards.

Silver Springs new school build

New Charter Sixth Form achieved an overall A-level pass rate of

97% and 100% of students received university offers

19%

+

’S WW’S E NNE

The percentage of Copley students achieving five A*- C in GCSE’s (or equivalent) including English and Maths increased by 19%

•Tameside Radio, Tameside Reporter, Glossop Chronicle and insidetameside.com •23 full time staff and 58 volunteers •Tameside Reporter celebrated 160 years in print. •More than 250 students participating in our Journalism Media Enrichment programme •Dozens of local students provided with work experience in the media industry •More than 100 outside broadcasts delivered over the last 12 months.

Radio


Financials Group Statement of Comprehensive Income

Group Statement of Financial Position

31 March 2016

31 March 2016

£’000

£’000

Turnover

103,189

Value of investment in our housing stock

542,893

Operating expenditure

(77,940)

Value of investment in our offices, IT, etc.

15,037

Operating surplus

25,249

Cash at bank and money we are owed less purchases not

Surplus of sale of properties

557

Net interest payable

(22,026)

Taxation for the year

(144)

Surplus for the year after tax

3,636

40,369

paid at the year end

598,299 Borrowing from loan facility

371,644

Other long term liabilities

52,816

Accumulated reserves

173,839 598,299

RTB/RTA sales generating a surplus – 58 units. Capitalised major works for the year - £11,756k.

0

Rent losses from voids - £1,308k. External income generated by the Building Company - £2,457k. % of rent collected net of Housing Benefit owed to accounts: New Charter Homes - 100.08% Aksa Homes -100.54% Gedling Homes - 100.11% - Group -100.11% For our full performance information, please visit www.newcharter.co.uk

7

8

9

4

5

6

1

2

3

7

+

0

x

£ -

=

£ £


New Charter Group Cavendish 249 Cavendish Street Ashton-under-Lyne OL6 7AT

0161 331 2000 @NewCharterGroup contact@newcharter.co.uk www.newcharter.co.uk

New Charter Group Annual Report 2015/16  
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