AR Welcome to our
Annual Report 2015 - 16
118 empty homes, beating the
target of 135 and achieving a 20 day turnaround for relets
HOMES LIMITED Part of the New Charter Group
people used the
Home and Community Hubs
Delivered training to
1x 9x 22x
Dealt with 277 ASB cases
saw the start of the affordable homes programme
Independent Living delivered 1,290 activity sessions with over
10,000 people attending
Green Charter achieved 97% customer satisfaction for low cost gardening service
satisfaction with repairs
100% of properties meet Decent Homes Standard
TO RENT We built
aksa homes Part of the New Charter Group
Ended year with
Helped 117 people into paid or voluntary work
297 people accessed Supporting People service at Gibson Terrace Secured grant to build 70 homes in Bury DATE
properties with an 18 day turnaround for relets
Supported 32 active
Tenant and Resident Associations
S Smith 000123
Became 1st housing provider to achieve HQN Estates reaccreditation My Career
The Oldham Coliseum
Teaching Theatre Programme
has helped tenants improve their career prospects.
Commercial & Partnerships 31% of customers were prevented from becoming homeless.
i 678 customers were prevented from becoming homeless
to Healthy Minds
Knowlsey Housing Options dealt with
in the number of households in temporary accommodation
135 households with full homeless duty were discharged
Hospital Discharge Project dealt with 197 referrals
8 Trust/Grant applications successfully received
12 escalations to child protection
3 evictions prevented
Received 746 referrals
18 families supported, focusing on school readiness for the child/children attending Silver Springs
669 hours of staff time in the public service hub
711 female 32 men referred to 224 people received the service court support
Supporting People Homeless contract Gibson Terrace, Lyne View and Waterton Lane
received support around the impacts of A record number 297 domestic abuse households accessed the service
moved through in a planned way
56 customers accessed the Opening Doors project to learn tenancy skills
Delivered a total of ÂŁ4.9million worth of improvements to properties Launched the
ction: isfa t a 99%
satisfaction rate for the Lifeline Service
Extra Care Facility opened
ction: isfa t a 98%
services to over 870 customers
Stock decency level of
Over 600 tenants engaged in
Out of 9 neighbourhoods
with condition of their property when let
99.91% of repairs completed right first time.
Fitted over new central heating systems.
100% of voids returned to use within target, 69% earlier than target
91% of work now completed by
appointment, an increase of 4% on 2014/15.
Achieved total turnover of £25.8 which is
£1.6m ahead of budget.
Successfully completed £804K worth of new builds in 2015/16.
Achieved less than waste to landfill – over of site waste recycled.
Customer Satisfaction: 96% for all
investment works. 95% for responsive repairs
Over £85m external work completed since inception. Retained ISO14001 Environmental Certification, CHAS and RoSPA Gold Award.
Our performance yet
to establish a new service in Stockport as part of the Targeted Prevention Alliance
Delivered 21,989 hours of support
Sleep Out 2016 raised over £4,877 Forced Marriage Protection Orders granted for
23 young people.
Hosted 14 guests from Norway to show them how we support ex-offenders
Became an active member of the GMP ‘Honour Based Advisory Board’
Gained recognition from Business in the Community North West (BITC)
57 Homeless preventions
households to maintain BITC
Our People Have responded to over
Achieved RoSPA Gold at Building Company and Gedling Homes
2* rating for Outstanding levels of employee engagement
Achieved GOLD rating by Investors in People
3,700 We came
in the Introduced an
Out of Hours Social Media service
training days were delivered
Silver Springs Academy
finalists in the NGA Outstanding Governance Awards.
Silver Springs new school build
New Charter Sixth Form achieved an overall A-level pass rate of
97% and 100% of students received university offers
’S WW’S E NNE
The percentage of Copley students achieving five A*- C in GCSE’s (or equivalent) including English and Maths increased by 19%
•Tameside Radio, Tameside Reporter, Glossop Chronicle and insidetameside.com •23 full time staff and 58 volunteers •Tameside Reporter celebrated 160 years in print. •More than 250 students participating in our Journalism Media Enrichment programme •Dozens of local students provided with work experience in the media industry •More than 100 outside broadcasts delivered over the last 12 months.
Financials Group Statement of Comprehensive Income
Group Statement of Financial Position
31 March 2016
31 March 2016
Value of investment in our housing stock
Value of investment in our offices, IT, etc.
Cash at bank and money we are owed less purchases not
Surplus of sale of properties
Net interest payable
Taxation for the year
Surplus for the year after tax
paid at the year end
598,299 Borrowing from loan facility
Other long term liabilities
RTB/RTA sales generating a surplus – 58 units. Capitalised major works for the year - £11,756k.
Rent losses from voids - £1,308k. External income generated by the Building Company - £2,457k. % of rent collected net of Housing Benefit owed to accounts: New Charter Homes - 100.08% Aksa Homes -100.54% Gedling Homes - 100.11% - Group -100.11% For our full performance information, please visit www.newcharter.co.uk
New Charter Group Cavendish 249 Cavendish Street Ashton-under-Lyne OL6 7AT
0161 331 2000 @NewCharterGroup firstname.lastname@example.org www.newcharter.co.uk