Issuu on Google+

LaTrinidad.com / Phase 3.0 2 . 1 . 1 C O N T E XTUAL HELP AT LOG-IN

11/02/10

v 4.4

NEW BRAND MEDIA OWNS THE COPYRIGHT FOR THIS DOCUMENT AND ALL ITS CONTENTS. THIS PROPOSAL SHOULD BE CONSIDERED PRIVATE AND CONFIDENTIAL AND MAY NOT BE SHARED WITH ANY THIRD PARTY WITHOUT THE PRIOR WRITTEN PERMISSION OF NEW BRAND MEDIA LTD.

making brands online


La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

Username: apartment311@latrinidad.com Password: password123[space] Show Password Remember me

LOST YOUR PASSWORD?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN / DEFAULT Initial login screen displaying the default state prior to login including all usability recommendations. We would like to suggest however that we remove the support link at this stage to encourage the recommended path for retrieving the password i.e. clicking the ‘Lost Password’ link and the support around that.

making brands online


HOME

La Trinidad MARBELLA ROYAL HILLS

Clicking the link will launch the users email application with custom pre-population: To: support@latrinidad.com Subject: Login Difficulty?

LOGIN

NEED SUPPORT?

support@latrinidad.com

Please send me a new password...

Username: apartment311@latrinidad.com Password: password123[space] Show Password Remember me

LOST YOUR PASSWORD?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN - HOVER OVER HOME Log-in Screen showing the La Trinidad logo being hovered over. When clicked, this would take the user back to home page. Need support link, when clicked, will launch a mail application with custom pre-populated; recipient, subject and body of the message. Note: the call out and texts are not part of the design.

making brands online


La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

Username: apartment311 @latrinidad.com Your Username contains a space. Please check your entry. Password: password123 Show Password Remember me

LOST YOUR PASSWORD?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN - USERNAME CONTAINS A SPACE When a user submits a username or password with a space at the begining or end as sometimes occurs when copy & pasting, the appropriate input that contains the error a will be highlighted and an error notification will appear and the user is advised to check the entry.

making brands online


La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

ERROR: Incorrect login details Username: apartment311@latrinidad.com Password: password123[space] Your Password contains a space. Please check your entry. Show Password Remember me

LOST YOUR PASSWORD?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN - 2 ERRORS OCCURRED A notification will be displayed if a user enters invalid login details. The password or username field area will be highlighted as above, if we detect a surplus space at the beinging or end of the input. This screen also shows a normal invalid login error where either the username or password is not correct but for security we do not reveal which.

making brands online


La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

ERROR: Incorrect login details Username: apartment311@latrinidad.com Your Username contains a space. Please check your entry. Password: password123[space] Your Password contains a space. Please check your entry. Show Password Remember me

LOST YOUR PASSWORD?

v4.4 JONATHAN PORTER

LOGIN

BACK TO LATRINIDAD.COM

2.1.1 / LOG-IN SCREEN - 3 ERRORS OCCURRED In the unlikely case a user ignores warnings and still submits the form, this screen shows the maximum number of notifications that could appear in the login screen at any one time and how they will be handled. i.e when a user enters an invalid username as well as additional spaces in the password field.

making brands online


La Trinidad is designed for you, but maybe not for your browser. This site works best when viewed using Firefox 3 and Safari 2.

La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

Incorrect login details. Please check your entry or request a new password. Username: support@latrinidad.com Password: abcdef123 Show Password Remember me

LOST LOST YOUR YOUR PASSWORD? PASSWORD?

LOGIN LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN - INCORRECT LOGIN DETAILS An ‘Incorrect login details’ notification appears on the screen when a client uses a password that doesn’t correspond with log-in records or vice versa. The user is guided to check the entry or request a new password.

making brands online


La Trinidad MARBELLA ROYAL HILLS

LOGIN

NEED SUPPORT?

support@latrinidad.com

Please enter your username OR e-mail. You will receive a new password via e-mail. Username OR E-mail Address:

GET NEW PASSWORD

BACK TO LATRINIDAD.COM support@latrinidad.com

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN / RETRIEVE YOUR PASSWORD This screen appears when a user has clicked on ‘Lost your password?’ or ‘retrieve a new password’ link. An ‘info’ style notification will be displayed requesting the user to enter their Username OR valid E-mail address to receive a new password and instructions by email.

making brands online


HOME

La Trinidad MARBELLA ROYAL HILLS

Clicking the link will launch the users email application with custom pre-population: To: support@latrinidad.com Subject: Login Difficulty?

LOGIN

NEED SUPPORT?

support@latrinidad.com

Please send me a new password...

Username: apartment311@latrinidad.com Password: password123[space] Show Password Remember me

LOST YOUR PASSWORD?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN - HOVER OVER HOME Log-in Screen showing the La Trinidad logo being hovered over. When clicked, this would take the user back to home page. Need support link, when clicked, will launch a mail application with custom pre-populated; recipient, subject and body of the message. Note: the call out and texts are not part of the design.

making brands online


La Trinidad MARBELLA ROYAL HILLS

NEED SUPPORT?

LOGIN

support@latrinidad.com

THANK YOU. A confirmation link will be emailed to you shortly. This may take up to 10 minutes. Please re-send the confirmation link email?

LOGIN

BACK TO LATRINIDAD.COM

v4.4 JONATHAN PORTER

2.1.1 / LOG-IN SCREEN / CHECK YOUR ‘E-MAIL CONFIRMATION’ A Thank You ‘info’ style message will appear immediately after the request has been sent. Also on this screen an option to re-send the confirmation link to the corresponding email address will be displayed in case they haven’t receive the confirmation link due to Junk Mail filtering or other error.

making brands online


2 . 1 . 1 C O N T E XTUAL HELP AT LOG-IN

11/02/10

v 4.4


La Trinidad Contextual Help at Log-In