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PCB Care Training Solutions Tailored by design

+44 (0)800 0092 977

07793 240 612

The PCB Training Vision Your welcome brochure to PCB’s Training Services

A company dedicated to providing a range of core models based on best practice knowledge which is focused on putting the person’s needs first, by understanding their particular learning style and supporting this through trainer led engagement. This is further strengthened and enhanced through the development of a suite of bespoke training programs tailored to the specific services commissioning our partnered approach and always putting the service user at the center of all we deliver.

Centre of Excellence Our 5 regional hubs offer a dedicated training suite which can comfortably accommodate up to 15 delegates. Conveniently based, all locations provide for excellent communication links, local parking facilities and all the amenities required.

Serving both the London Boroughs & Midlands regional health and social care communities, our strategically placed facilities are further supported by a mobile field team that operate through an associated local branch network. This




coverage and delivery of our full suite of training courses which may be commissioned independently or as a bundled recruitment package to support any contract term. For further insight to the full range of PCB’s training and recruitment services available, please visit us at.

PCB Courses Best practice mandatory courses

Classroom based, trainer led courses geared to the learning style of the delegates.

First Aid (Including Cpr) Health & Safety (Inc. Fire Safety) Moving & Handling Safeguarding Vulnerable Groups Food Hygiene & Infection Control The Care Certificate

Core specialist courses

Challenging Behaviour Medication Awareness Epilepsy Dementia Awareness End Of Life Care Understanding Autism Learning Disability Awareness Mental Health & Mental Illness

For further insight to the full range of training services provided please visit:

Bespoke Design The team behind your best practice service or building your bespoke training package are galvanised and driven by over three decades of experience of working within the regulated sector.

Commissioned Packages Integrated Service Provision Project Collaboration/Support Packages Staff Assessment & Competency Evaluation

PCB believe in the importance of investing in the training & development of all its staff, understanding that they are ultimately the backbone of our business and therefore crucial to our professional reputation. We provide them with comprehensive in-house courses which meet the requirements of regulated activities, covering all mandatory elements, together with the Care Certificate. Further bespoke and specialist courses are also delivered in collaboration with client needs and complex packages. We are dedicated to empowering and enabling all delegates to reach their full potential, through engagement and



throughout the recruitment process, which





applicants to express their dreams, ambitions,




and is




unfettered access to training which enables them to fulfil their specific responsibilities of their desired job role and gain further experiences in their learning journey. Our effective training programmes focus





knowledge and behaviours necessary to satisfy this highly regulated sector and to stand the scrutiny of the most demanding of audits. We welcome and invite our clients to attend any of our internal programmes and encourage their critical feedback and honest review. This proves invaluable when delivering commissioned or bespoke packages and enables our trainers to remain at the forefront of a constantly evolving market.

The Benefits Some features you can benefit from when choosing to partner with PCB

Dedicated Account Management Support Time Sensitive Delivery (Compliment Service Peaks) Discreet Analysis And Review Of Learning Full Benchmarking & Competency Assessment Over 50 Training Courses Available Non Prescriptive Approach Working Within Collaboration To Agree Bespoke Strategies To Achieve Agreed Targeted Outcomes Ongoing Pastoral Care And Support

The PCB Customer Charter

Compatibility Confidentiality Corporate responsibility Co-Opted and co-ownership ethos Compliance Continuity of care Cycle of continuous review / improvement Competence Consistency Compassion 24 hour customer service support Common sense Consultative approach

Real Collateral Building lasting partnerships takes a monumental effort but must begin with the best raw materials:

Dedicated team of qualified trainers engaged front end with all delegates on a direct 1-2-1 platform for on-going assessment of competency and personal development. Best practice quality operating policy built on CQC Standards Full corporate support and governance from a multimillion-pound company 37 group locations & multiple disciplines providing choice and flexibility Established network of historic relationships and associations built through years of consultancy investment to achieve agreed targeted outcomes Ongoing pastoral care and support

“ A company dedicated to sourcing, training, mentoring and empowering competent care and support staff, whom embrace personalisation, realise individual responsibility and deliver against targeted outcomes for integrated professionals, the various stakeholders and above all the unique needs of the service user

Why choose PCB

Ethical We respect the rights, welfare and dignity of all our delegates. Being an equal opportunities employer we are committed to providing competent training to all delegates, understanding that various learning styles require us to flex our style to specific needs in a sensitive and often confidential manner. We are able to provide safe environments in which staff can exercise their questions, concerns and even previous challenging experiences and address all of these issues with a “best practice” response. As a CQC regulated service, it’s their frame of reference and audit standards which inform these standards and any case studies or scenario’s showcased during training and simulations would be designed to satisfy any CQC inspection, audit or investigation.

Asset Based We understand that our people are our business and therefore the standard by which our service will ultimately be judged. As such we invest heavily within our extensive Training provision, not only from the point of induction, the Mandatory elements and the Care Certificate but through an on-going and collaborative platform where our clients or contract workforce may have a specialist or complex requirement. We are proud of the fact that the average employment span of our care and support workers, is some 3 years and many of these are only lost to permanent placement that we actually secure for them. All our training is reviewed on an annual basis, irrespective of time served or continuity of service and our staff are paid whilst attending these mandatory up-dates.

Professional Our trainers only provide courses in which they are qualified to do so, through education or experience as approved by an accredited body. All are committed to life long learning and are subject to regular reviews and up-date of their own training portfolio by independent assessment, as might be required by industry up-dates or changes in any associated regulations. Trainers are required to possess a professional qualification or undertake their Diploma 3 in education and training as a minimum, which would normally compliment their own previous “hands on” experience within the field. We provide on-going personal and professional development to all our trainers, involving them in project development, course up dates, client surveys, training analysis, crisis support and management together with the provision of external courses which are available to be commissioned by anyone.

Value Added All training is classroom based, trainer led and scored through a comprehensive review of learning before any competency is certificated. This therefore forms a tangible aspect of our rigorous screening process, further ensuring that only fully compliant and capable individuals are endorsed by PCB. All our staff are provided with a “Training passport” which lists all training courses completed and signed off by an authorised trainer. They are instructed to carry this document with them whenever they are on site and can be made available for inspection upon request. This provides for immediate evidence of not only what courses have been completed but also the date they were delivered and therefore when they are due for review. Individual certificates are retained on file and made available to the candidate following completion of their 3 month probation period.

Contact PCB For





a member of our team at your nearest branch, who will be happy to advise or to come along to meet with you and discuss your exact requirements in greater detail. Should you have a requirement outside of our immediate branch network, then simply visit our national support team based in London head office, who will remain flexible and responsive to your needs. All our offices are open Monday to Friday 8:30am – 5:30pm. For further insight to the full range of Training Services provided, please visit us at:

PCBCare @PCBCare PCB Care, Inc.

Training for the Home Care Market

inTouchHomeCare @inTouchHomeCare inTouch Home Care, Inc.

London 117-121 High Street


020 8441 7038 (8:30am - 5:30pm)

Herts EN5 5UZ

020 8441 7038 (24hr on call)

Birmingham 52 Blucher Street

Lonsdale House

0121 643 8818 (8:30am - 5:30pm)

Birmingham B1 1QU

0121 643 8818 (24hr on call)

Wolverhampton Suites 16-19

28 Cleveland Street

01902 907 907 (8:30am - 5:30pm)

Wolverhampton WV1 3HT

07793 240 612 (24hr on call)

Stoke-on-Trent Suite 4, 2nd Floor, Church House

Old Hall Street, Hanley

01782 971 970 (8:30am - 5:30pm)

Stoke-On-Trent ST1 3AU

07736 296 987 (24hr on call)

Coventry Sutherland House

4 Matlock Road

02476 012 130 (8:30am - 5:30pm)

Coventry CV1 4JQ

02476 012 130 (24hr on call)

On call 24 hours a day 7 days a week


020 8441 7038 Birmingham

0121 643 8818 Wolverhampton

01902 907 907 Stoke-on-Trent

01782 971 970

Training Services Brochure  
Training Services Brochure