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PCB Care Temporary Recruitment Solutions Transparent by design

+44 (0)800 0092 977

07793 240 612

Care & Support Specialist suppliers of care and support in: Nursing And Residential Care Supported Living Social Housing

The PCB Vision

Day Care, Respite And Specialised Support Centres Hospital And Associated Services Home And Community Care On A Temporary, Contact Or

Your welcome brochure to PCB’s Temporary Services










competent care and support staff, whom embrace personalisation, realise individual responsibility and deliver against targeted outcomes




the various stakeholders and above all the unique needs of the service user.

Permanent Basis

Who we provide care and support to: Elderly People / EMI People With Physical Disabilities Adults And Children With Mental Health Illnesses People With Challenging Behaviour And Complex Needs Young Adults Homeless People Palliative / End Of Life Needs People In Their Own Homes People With Sensory / Hearing Impairments Complex / Continuous Needs People With Learning Disabilities

Staff & Services The provision of professionally screened, fully trained, competent and compliant temporary staff, to the health and social care communities

The type of staff we provide Care And Support Workers Hca’s And Csw’s Nursery Nurses / Children’s Workers Key / Project / Outreach Workers Seniors / Supervisors / Deputies Domestics And Kitchen Assistants Buddies / P.a’s / Enablers / Home Help Permanent (All Categories)

Types of services we provide Tailored Temporary Supply Of A&B Grade Staff Across All Associated Sectors Contract And Managed Recruitment Campaigns (All Disciplines) Permanent / Targeted Assignments Support In Regulated Activities (All Categories) Commission Of Mandatory And Specialist Training Packages

For further insight to the full range of PCB Temporary Services available please visit:

Our Ethos Over the last 3 decades PCB has evolved it’s services to meet the demands of it’s diverse range of clients, satisfy dramatic changes





relevant within a changing landscape of employment. PCB are amongst a very elite cohort of providers who are actually both an

Bespoke Services

“employment business” and a “regulated care provider”. This dual functionality brings a number of unique benefits and enables a full spectrum of service provision to the health and social care communities alike.

The team building your bespoke service or individual package are proven through experience and supported by over 30 years of providing professional recruitment solutions

Many of our own internal staff are former “hands on care” providers themselves, whom are encouraged to maintain their practical skills with regular training and on-going personal development a number of whom are graduates of our own recruitment process and thereby provide a unique empathy with the 100’s of job seekers approaching PCB on a weekly basis.

Hands On Care Passionate Relationship Builder Empowering The Entire Team Designed As A Specialist Recruiter

We are very passionate, driven and determined in the type of service we want to be recognised for providing and always adopt a “best practice” approach in everything we do. Our 360 degree service also incorporates a specialist permanent division and dedicated training function. This enables us to remain flexible, fluid and responsive to our clients every need, allowing us to work in real time, effecting positive outcomes on a schedule dictated by our clients.

The PCB Customer Charter

Compatibility Confidentiality Corporate responsibility Co-Opted and co-ownership ethos

Centre of Excellence Our regional hubs based in Birmingham, Wolverhampton, Stoke and London, all offer personalised account management support on a continuous 24 hour basis. They serve a 30 mile travel to work radius for the health and social care communities.

Compliance Continuity of care Cycle of continuous review / improvement Competence Consistency Compassion

Central resource / training functions are supported by a mobile field team operating through an associated local branch network in order to integrate and job match from your local talent pool. Central audit and compliance guarantee’s objectivity and dedicated classroom training our regulated services. Our national permanent recruitment

24 hour customer service support

team provides for further integrated

Common sense

and training needs satisfied within one

services and completes a “one stop shop� facility, with all your recruitment, care provider.

Consultative approach

The Hall Mark of Quality

Taking the Risk out of Recruitment Building lasting partnerships takes a monumental effort but must begin with the best raw materials

Certificate of competency awarded through classroom based, trainer led delivery and full review of learning by assessment

Health and Safety Moving and Handling Emergency First Aid Infection Control Food Hygiene

Minimum Of 6 Months Uk Experience Ability To Demonstrate Proof Of Eligibility To Work Within The Uk Provision Of 2 References That Maybe Validated Application Of Enhanced Dbs Check Face To Face Competency Based Interview And Assessment Successful Completion Of Company Induction Prior To Assignment Full Suite Of Classroom Based Mandatory Training

SOVA Medication Awareness First Aid Autism and Asperger’s Challenging Behaviour Epilepsy Palliative and End of Life Care Dementia and Alzheimer’s Diabetes Clinical Observation Training Standard Refreshers

The Care Certificate PCB Care Certificate In March 2015 the requirements for induction training for health & social care staff changed fundamentally through the introduction of the “Care Certificate”. This was designed to replace the then existing “common





“national minimum standards”. The shift in philosophy was to move away from a purely theory based programme by adding the requirement to observe “competence” within the workplace, in order for the Care Certificate to be awarded and the delegate to be signed off as competent.

PCB support the development, delivery and practical application







programme is available as a modular system and may be offered either on a blended platform (suitable for those with experience) which is supported by recognition of existing and current Mandatory certification or as a combined package (suitable for those new or returning from a long absence of working in care) which integrates all necessary mandatory elements. We provide a 2 day classroom based intermediary certificate







“Introduction to care” incorporating all 15 standards of the Care Certificate and is predicated on the fact that all delegates hold a full suite of current mandatory certification.

The Care Certificate Standard’s Cover:

During this interactive course a full training portfolio, which is evidence based, is developed against the desired

Understanding your role

learning outcomes designed and recommended by

Duty of care

during CQC inspection. This plan includes a detailed

Privacy and dignity

PDP (personal development plan) which must then be

Safeguarding adults Health and safety Your personal development Communication

skills for care and satisfies all auditable points assessed schedule of work based observations and an integrated completed within a service environment, scheduled and authorised locally against client determination of suitable time scales and authorised by a qualified individual in order that the final certification may be issued. Each Care Certificate course carries a bespoke element governed by our partner companies and therefore a pre-

Fluids and Nutrition

profile assessment is completed to enable integration

Handling information

values together with a menu of specific policies and

Equality and diversity

training portfolio.

Work in a person centred way

Once all work based observations have been signed

Basic life support

qualified/experienced member of client internal staff,

Prevention control Safeguarding children








procedures as referred to within the guidance of the

off and the training portfolio is endorsed by a duly we then issue a final and complete Care Certificate.

Agency Worker Regulations Candidate qualifying system: Fully compliant AWR systems have been launched and trained to staff throughout the hub

PCB Time Monitoring

Database Of All Job Roles And Awr Data Created. Service Teams Work In Partnership With Clients To Mitigate Risk And Manage Compliance It Based Qualifying System Tracks Qualifying Weeks By Individual Client

Recording Qualifying & Break Weeks

MI Reporting

Applying Qualifying Terms Where Applicable

Chosen Awr Compliance Strategy Will Be Applied At Qualification Point.

Integrated IT Solutions

Pre History Work Checks

Assignment Management

Recording Pre & Post Qualifying Terms


Why choose PCB

We are truly a people business with a talent pool as diverse as the communities we both serve and reflect. We work for children, young people and adults and have their best interests and welfare at the centre of all decisions and strategies we adopt. We invest heavily within the retention of our people capital, providing on-going training and development on a stakeholder platform. We consider our workforce to be our greatest asset and the key to genuine and sustainable business partnerships. End to end recruitment services on a temporary, contract and permanent basis. Proven over 30 successful years of building lasting business relationships and delivering bespoke solutions for the Health and Social Care communities.

Competence Achieved through vigorous screening and selection processes and on going investment within personal development. Assured workforce, regulated by the highest industry standards, independently audited on a continuous platform. Acute learning applications enabled through accredited training, which is classroom based, trainer led and integrated into measurable objectives.

Operational excellence C.Q.C. regulated provider, ensuring 100% adherence to best practice and affording extended protection to your own rigorous policies and process. Quality and continuity assured through endorsement of ISO 9002 and ISO 14001 accreditations. Our Investment within continuous improvement since 1986, coupled with our passion and drive for improved outcomes and service delivery has galvanised professional relationships and supported many organisations through their most challenging audits and inspections.

Continuity Dial in The exact degree of focus you require for your own unique service and maintain the equilibrium within your quality operating policies in a seamless fashion. Stay safe in the knowledge that our minimum standards are CQC regulated and customer approved, built on the four pillars of value which resonate across all of our service provisions. Benefit from a fundamental approach towards everything that we do, which is characterised by the following principles.

Genuine 24 hour ON-CALL Support, realised through your local stakeholder account team, providing knowledge based, efficient and familiar remedies to emergency requests. Our internal service team are largely made up of former care workers and managers who understand fully the importance of continuity, personality and relevant experience when it comes to out of hours and emergency support. It’s not unusual for any one of them to cover a shift either as re-active remedy or even fulfil your rota requirements in order to gain a more intimate knowledge of your service and therefore better serve your needs.

Contact PCB For




London contact

a member of our team at your nearest branch, who will be happy to advise or to come along to meet with you and discuss your exact requirements in greater detail.

117-121 High Street Barnet Herts EN5 5UZ 020 8441 7038 (8:30am - 5:30pm) 020 8441 7038 (24hr on call)

Should you have a requirement outside of our immediate branch network, then simply visit our national support team based in London head office, who will remain flexible and responsive to your needs. All our offices are open Monday to Friday 8:30am – 5:30pm. For further insight to the full range of Temporary Services provided, please visit us at:

Birmingham 52 Blucher Street Lonsdale House Birmingham B1 1QU 0121 643 8818 (8:30am - 5:30pm) 0121 643 8818 (24hr on call)

PCBCare @PCBCare PCB Care, Inc.

Wolverhampton Suites 16-19 28 Cleveland Street Wolverhampton WV1 3HT 01902 907 907 (8:30am - 5:30pm) 07793 240 612 (24hr on call)

Providing live in care services nationally

inTouchHomeCare @inTouchHomeCare inTouch Home Care, Inc.

Stoke-on-Trent Suite 4, 2nd Floor, Church House Old Hall Street, Hanley Stoke-On-Trent ST1 3AU 01782 971 970 (8:30am - 5:30pm) 07736 296 987 (24hr on call)

On call 24 hours a day 7 days a week


020 8441 7038 Birmingham

0121 643 8818 Wolverhampton

01902 907 907 Stoke-on-Trent

01782 971 970

Temporary Recruitment Brochure  
Temporary Recruitment Brochure