sUMMER EDITION 2019
Community activity days bring families and neighbours togetherâ€Ś
A warm ateb welcome to Geraint Martin, our new Digital Inclusion Assistant, Get Connected
Hi – I’m Geraint Martin, the new, full-time Digital Inclusion Assistant for ateb. I’ll be working alongside Tom Waters.
I love all things online! I saved for my first computer back in the early nineties and took it apart as soon as I got it home to find out how it worked. I started my online career even before Amazon sold in the UK. Since then I’ve worked across the UK and United States, helping students, academics and shoppers do what they need to do online. In the short time I’ve been with ateb I’ve left each and every day with a smile on my face, knowing that we’ve helped someone do something new online. Taking Dot.e - our mobile computer training suite – out into the community has been a real blast too. Every day is different and seeing the sense of achievement on the faces of our tenant clients when they first get online or achieve their goal is really special.
In the short time I’ve been with ateb I’ve left each and every day with a smile on my face, knowing that we’ve helped someone do something new online.
Stephen Crabb MP is shown how we 3 help our communities to get online, ...to qualified tradespeople who will provide save money safe! valuable skillsand for stay the community Stephen Crabb, MP for Preseli Pembrokeshire, visited ateb at the end of May to discuss our Get Connected, National Lottery Funded project and all things Universal Credit.
Stephen met with Tomos Waters, our Digital Support Coordinator, and Jayne Oâ€™Hara, our Supported Housing Manager (bottom photo), to discuss the impact Get Connected has made to our communities. Issues discussed included tackling digital exclusion, along with the problems ateb has faced (and some solutions) in carrying out the project, since Universal Credit was implemented in Pembrokeshire back in September 2018. If you are struggling to understand your Universal Credit account or need a confidence boost to get online please contact our Digital Support Team on 01437 774775. Get Connected is a National Lottery Funded project from ateb. Helping our communities get online, save money and stay safe!
Last October, many of you chose to tell ateb which, out of the services we provide to you, would you like us to investigate, so that we could improve these services. Planned Maintenance to your homes was one of them.
.....to your homes: What did you tell us? So we set up a questionnaire and ran it throughout December 2018 (and into half of January 2019) to find out where you felt things weren’t up to standard
How did we hear your voice? We make every effort to listen to as many of you as is possible, so we always set up a variety of ways to provide you with opportunities to have your say
We listen to your opinions when:
• • • •
we visit you at home you phone us up you take part through Facebook you take part through using our website
• • • •
you email your opinions back to us you visit our offices in Haverfordwest you take part in a community activity day you attend training or networking events through ateb
We received information from 313 of our customer-tenants in that particular month and you spoke to us from a wide geographical area. We heard from you in Letterston, Trefgarn Owen, Clunderwen, Lamphey and Saundersfoot, to name just a few of the wider reaching areas.
How does Engage to Improve (e2i for short) work? First, we listen to you We analyse the answers to the questions we’ve asked you We look for trends We then act upon what you tell us
This is what you told us: Question 1
What information would you like to hear from ateb about planned maintenance to your homes? All information in a letter Try to coordinate works jobs better Start & completion dates More comunication/ information What maintenance? What time? Do we have choices? Who will be coming? Stick to appointment Everything’s fine Don’t just turn up
Of the 207 customer-tenants who have had planned maintenance made to their homes, this is what they said when asked if they were happy with the quality of the work:
Question 3 Of the 203 customer-tenants who have had planned maintenance made to their homes, this is what they said when asked if they’d received enough information before the work started:
31% Yes 80%
Is there anything else you’d like to add about planned maintenance in your home? Here some of the areas we are now working on because you highlighted them as issues. 120
Number of customers
100 80 60 40 20 0
Customer-tenants Volunteered Answers
Some of you shared some very positive comments with us too! These are just some of the comments we received:
ü I love my new kitchen, thank you! ü ateb trades staff were very good ü The boys were brilliant ü What they’ve done is great ü Loves the new kitchen - brilliant job ü Excellent service in office ü Always very good and helpful
ü Good staff Boilers were done, the boys were ü excellent Polite workers who cleaned up ü when boiler put in team (Lee R) was fantatstic, ü Inveryhouse respectful, clean and tidy in his
work and so trustworthy, a real credit to the organisation
Summary of your opinions about Planned Maintenance:
J We have a lot of satisfied
customers. By the time customertenants reached Question 4, over half had no issues to raise with us.
Most customer-tenants are asking for more information, firstly in the long run eg what is planned and when within the next 5 â€“ 10 years and secondly, when exactly an imminent and specific job is scheduled.
L Some customers felt frustrated that the workforce seemed to sometimes turn up, to carry out a job, without any notice.
The work of ateb trades staff is often highly complimented
L Some customers expressed frustration over jobs that had been arranged and then cancelled, without informing the customer-tenant.
K Some customer-tenants stressed that they did not feel sure who were genuine, contracted staff, and who were not.
L Concerns have been raised that contractors may be carrying out shoddy work and that ateb may not be checking on this.
K Some customers are asking for choice (sometimes of colour/ other times non-specified). We do offer choices, but knowledge of this opportunity does not seem to be reaching everyone.
So what happens next? The department called Planned Maintenance has taken over the reins and changed some of the ways they work based on your opinions. To see some of those changes, please turn to page 20 where Julie Edwards describes what changes were planned and how the department is getting on with carrying out those changes. These changes are also due to be discussed in detail at an open meeting on Wed 14th of August, 2019 at 10:00.
This group session will be held at atebâ€™s main office, Meyler House, Haverfordwest SA61 1QP. There is always a nice cup of tea or coffee and a warm welcome for all our customer-tenants and ateb is happy to pay travel expenses to all our customer-tenants who are travelling to and from these events. Please come along and share your views Or, contact Ali Evans 01437 774766 / 07500 446611 email@example.com
YOUR VOICE COUNTS
We are here to listen to you...
...let’s hear it from YOU!
Look out for your chance to win £100 by taking part in our bimonthly prize draws, available to all ateb customer-tenants who choose to share their views with us (see opposite page for the latest lucky winners!). Check out the News and Events section of our website for a link to each set of questions – the next set of questions will be available throughout August and the theme will be Home Adaptations.
From left to right: Kieron Ferry (Housing Officer); Gill Peterson-Flynn (Customer Support Advisor); Angela Sainter (Housing Officer); Ali Evans (Tenant Involvement Officer)
It’s easy for you to find out more about e2i and how you can get involved! Contact me, Ali Evans, Tenant Involvement & Community Investment Officer Tel: 01437 774766 or 01437 763688 Text or call me 07500 446611 Visit us in person at ateb, Meyler House, Haverfordwest SA61 1QP Click here for our website Click here for our Facebook page Click here to email me
What would YOU SAY to winning £100 Love2shop Vouchers? Have YOUR SAY and you could be in with a chance! Every other month we run questionnaires to find out how you’re finding particular services from ateb. We then work here at ateb to make improvements, based on what you tell us. Each time, you have the chance to enter into our £100 Love2shop prize draw. So far we have two winners: February 2019’s winner lives at Mary Church Court in Haverfordwest and did not want to be named but he was very happy to be the winner, and was toying with the idea of buying a new fridge! April 2019’s winner was Mrs L Little (pictured here with Ali, Tenant Engagement Officer), previously an ateb tenant (until just a few weeks ago) of the Milford Haven area. Mrs Little came in to Meyler House to collect her prize: £100 worth of Love2shop vouchers.
This prize has been won by taking part in the Antisocial Behavior survey. The name was drawn at the May e2i Co-ordination Group session here at Meyler House by those present: Jane Robinson, Angela Sainter, Kieron Ferry, Tony Dyer and me, Ali Evans. The £100 Love2shop vouchers that we’re issuing as prizes every other month are valid in many local stores such as Peacocks, Halfords, Argos, TKMaxx, Boots, Debenhams, Wilko, Shoezone, Iceland and many more. So come on, join in, share your views and be in with a chance of being a winner.
See overpage for the next questionnaires
More chances to have YOUR SAY by just filling in a questionnaire... Every other month we run questionnaires to find out how you’re finding particular services from ateb. We then work here at ateb to make improvements, based on what you tell us. Don’t forget you will be entered into the £100 Love2shop prize draw! Is it Safe? questionnaire
This survey asks how you feel about the mandatory safety checks and tests that we have to do in your home This questionnaire is available: On our website - https://www. surveymonkey.co.uk/r/QM3X3L3 On our Facebook page – https://www. surveymonkey.co.uk/r/WFWWPVS Over the phone – just call us (01437 774766 / 01437 763688) and we will go through the questionnaire with you On paper - we can post it to you, with an SAE enclosed, if you ask us Or if you’d like to chat face to face with one of our members of staff, please call the e2i team on 01437 774766 or 07500 446611 and we will arrange for that to happen
The ‘Is it Safe?’ results – Coordination Group Session July 9th 2019 10:00 – 11:00 To see what this survey revealed, you are welcome to attend our Co-ordination Group session at Meyler House SA61 1QP.
Throughout August 2019
Home Adaptations questionnaire
This survey will ask how you feel about adaptations that help you stay in your home. This questionnaire will be available from 1st August 2019 on our website and our Facebook page - please check nearer the time.
Other Coordination Group Sessions 14th August 2019 10:00 – 11:00 Where we will feedback to you the progress of the actions carried out six to eight months after the Planned Maintenance and Out of Hours Repairs Service actions were set. 10th September 2019, 10:00 – 12:00, Co-ordination Group session details to be confirmed. All Co-ordination Group sessions are currently held at: Meyler House SA61 1QP, from 10:00 until either 11:00 or 12.00.
...and don’t forget YOUR voice counts!
OW W what’s on where! Community activities
Community Activity Day 30th July 2019, 11:00 – 15:00 Bro Waldo, Clunderwen.
The new Customer Forum will meet monthly each year, except for August and December. This is a tenant group for all ateb tenants. Just turn up!
Trip to Folly Farm 10th August 2019, 11:00 - 16:00 Spring View and Cuckoo Wood Community Activity Day 20th August 2019, 11:00 – 15:00 Venue to be decided Deadline for ateb#6 articles 6th September 2019, 14:00 Please send your articles to Ali Evans, Tenant Involvement & Community Investment Officer by this date. See page 31 for more information. Tenant Participation Advisory Service Cymru 27th and 28th November 2019 Annual Conference at Llandrindod Wells. This is open to any ateb tenant who wants to attend. Spaces are limited so please contact Ali by October 1st 2019 if you want to go.
The purpose of the group is to chat and share information about subjects that effect large numbers of tenants and your communities, so we can improve our services to you. All venues have disabled access. For more info, please contact Helen Wright 01646 682058 or Ali Evans 01437 774766 or 01437 763688 25/07/2019 11:30 – 14:00 Parc yr Oriel, St Davids SA62 6NW Lunch provided at this event only – please phone/email/text Ali Evans to book by 18th July 26/09/2019 18:00 – 20:00 Hanover Court, Haverfordwest SA61 1PP 24/10/2019 10:30 – 12:30 Crundale Community Hall, Crundale SA62 4DF 28/11/2019 10:30 – 12:30 Lamphey Village Hall, Lamphey SA71 5PB
All the activities above and the Customer Forum will have light refreshments provided except for the trip to Folly Farm, where people are expected to bring their own refreshments. ateb will pay any reasonable travel expenses to tenants attending these events. If you’d like any more info regarding any of these activities, please contact: Ali Evans 01437 774766 / 07500 446611 email: firstname.lastname@example.org We’d love to hear from you! ,And that’s not all! Hanover Court’s tenants group are also putting on
activities for everyone to take part in and enjoy!
Wednesday July 17th 2019 Day trip to Aberglasney Leaving Hanover Court, Milford Haven SA73 2DH at 9.30am, £5 per person for the coach and admission to Aberglasney is approximately £8. Please contact Anna McAndrew (01646 697511 / 07794 214551) if interested by Friday July 5th Saturday August 17th 2019 It’s summertime so it’s BBQ time! 4.30pm, Hanover Court, Milford Haven SA73 2DH, £5 per person, all welcome
Proposal to pay
On 1 March 2019 we launched our Vision document, which along with its 5 supporting documents, is our governance framework and tells you, our customers, how we intend to deliver value for money services and our purpose of creating better living solutions for the communities of West Wales. The Vision is what we believe our ‘good’ will look like. We are committed to deliver our Vision and we recognise that this will constantly evolve to reflect our changing circumstances, demands, operating conditions and relationships. It is vitally important that the ateb team consists of great leaders in order to achieve our governance framework – our Vision. Welsh Government’s message to the housing sector is that good governance is critical in delivering value for money services and affordable rents. Great leadership must exist throughout the Group but it is ateb’s Board of Management which has overall responsibility for the control of ateb’s affairs and those of the wider Group. The Board is collectively responsible for the long-term success of ateb and its core role is to provide leadership focusing on strategy, performance and assurance. In an age where we can’t stand still and need our Board to drive continuous improvement in our services and governance, ateb feels it is important to pay our Board Members for their commitment and hard work. ateb wants to ensure that in an environment where Board Members are being given increased responsibilities,
we retain the right people on our Board and recruit quality members with the right skills, knowledge and experience to deliver our Vision. The delivery of ateb’s Vision will mean that for you, our customers, we are achieving value for money and the right services outcomes, efficiently with great customer experience It is for these reasons that ateb intends to pay its Board Members. The proposals are as follows:
To pay ateb Board Members the mean pay of ateb’s Senior Management Team. It is considered that this rate reflects the important strategic and corporate responsibilities of Board Members.
To set the average of 92.5 hours of commitment per year. ateb’s Board Members will not be employees and will not work full time. They attend on average 10 meetings
ateb Board Members
a year, carry out preparation and research for these meetings, attend training, away days and team conferences. On average this equates to 92.5 hours a year.
To set the Chair’s annual hours as 112.5 hours. ateb’s Board is led by its Chair. A Chair has additional responsibilities to those of a Board Member and on average the Chair carries out 20 additional hours of duties throughout the year to meet their responsibilities.
To pay extra hours to those members who are part of ateb’s Committees. In addition to Board meetings some Members are also Committee Members. ateb has an Assurance Committee and a People & Remuneration Committee. On average Committee Members spend between 6 – 24 hours meeting their committee duties.
If the proposals to pay Board Members are agreed::
Board Members will be required to sign a Deed of Agreement for Services and a Role Profile. This will set out their duties and responsibilities and will mean Board Members will be clear of what is expected of them.
Board Members will undergo annual appraisals. This is to ensure that they are supported in meeting their duties and will be accountable for any underperformance. ateb feels that the above proposals will reward Board Members for the commitment they give to ensure the success of the Group and value for money for customers. In reality, the sum, which on average will be around £2,981.00 per annum, is small compared to the commitment and duties of Board Members. ateb is seeking its tenant’s views on these proposals and would be grateful if you could share your views in writing to the following address: By email: email@example.com By post: Governance Team ateb Group, Meyler House, St Thomas Green, Haverfordwest, SA61 1QP This Consultation will end on Friday 28 June 2019. ateb is consulting other stakeholders and the consultation responses will form part of a business case to Board which members will review when considering the positives and negatives of the Board pay proposals.
Beef burgers are always a favourite but why not try this healthier version? Turkey burgers These tasty homemade burgers are cheap and easy to make Prep time: 15 mins Cooking time: 12-15 mins Effort: Super easy Serves: 4
Preheat the grill to a medium-high heat. Put the turkey meat, onion, carrot, sweetcorn and herbs into a large bowl. Season with some pepper and mix together – you can do this with your hands if you like.
• • • • • • • • •
450g minced turkey 1 small onion, very finely
1 carrot, grated 50g sweetcorn 2 tsp dried mixed herbs 1 pinch ground black pepper 4 standard burger buns, cut in
2 handfuls lettuce leaves 8 tomato slices
Use vegetarian mince to make these meat-free.
If your family likes things spicy, add a pinch of chilli powder to the burger mixture. Grill the burgers for 12 to 15 minutes, turning them over once, until browned and cooked through. Remove from the grill and let rest for a couple of minutes.
While the cooked burgers are cooling, lightly toast the burger buns under the grill on the cut side only.
Put some lettuce on the bottom halves and place the burgers on top. Add 2 slices of tomato onto each one and cover with the top half of the bun.
Not a part of Change4Life yet? Register online by clicking on the Change4Life logo and they will send you a free copy of this Food Smart brochure. You could win a £100 cookery set too! You will also receive great stuff from them in the future including tips, recipes and competitions.
Indoor activities for kids - easy ways for 15 kids to keep active – whatever the weather There’s no need to let the weather stop your kids getting the activity they need. Even when they can’t get outside, there’s still loads of great indoor children’s activities you can do to get them moving and have fun as a family.
The great indoors! Change4Life and Disney have got together to produce simple ‘work out’ videos designed especially for children - and the adults can have some fun too! Get started with these easy-to-follow 10-Minute Shake Up games inspired by your kids’ favourite Disney characters. With just a few songs and some simple props, they will soon be creating their own dance routines and throwing some superhero shapes! Or if they like a challenge, your kids can master the ways of the Jedi with our fun Train Like A Jedi play-along video and games. Simply choose which 10-Minute Shake-Up games your kids want to work-out to by clicking on the orange title and the link will take you to the video and the super moves they need to make.
Jack-Jack’s Shapeshift Who can shapeshift into the best superhero?
Maui’s Moves Can you match Maui’s magnificent moves?
Sulley’s Scary Workout Scary feet! Scary feet! Scare... Kid’s asleep.
Be Lumiere’s Guest Like Lumiere show how to put on a fantastic show.
Yoga Yak Yoga Yak will help you to discover your inner yogi.
Train Like A Jedi Learn to master the ways of the Jedi.
P S E
Lorna Bond, tenant of ateb, phoned me one day to tell ateb about her ambition of setting up a group to help combat the possible isolation of adults with disabilities.
So I went along to their very first session, met some fabulous people, and found out all about the new group. The group is formed to be a place to share information and experiences. Lorna wants to find out what activities people want to do at these sessions, and then to help them to be able to carry out those activities. Ideas such as wheelchair races, BBQs, painting, arts and crafts and darts were amongst many others. The aim is to keep the group informal so that people can drop in and out, depending on how they feel on the day and Lorna says it’s specifically for adults “because there’s not much provision of this kind for adults.” Lorna has found in the past that many people aren’t aware of the help that actually is available. So another of the group’s aims is to create a book, with removable pages, with information regarding organisations, or schemes, that could support people with specific needs: a sort of one-stop-shop. Lorna would
like to know what sort of issues people are facing so that help can be sought to combat these issues. BESPOKE is a welcoming and vibrant group of people. For example, Pauline West, one of the group members I met that day, had recently completed a sponsored swim, in order to raise money for Aspire, “a national charity that provides practical help to people who have been paralysed by Spinal Cord Injury” (Aspire 2019). Using a hoist to get in and out of the pool, Pauline raised £666 over two years by swimming 22 miles. BESPOKE has the support of The Tanyard, Pembroke, managed by Sue Lines, who provides the venue and who is helping to apply for funding. The group also has the support of Pembrokeshire Association of Voluntary Services (PAVS) who supported, along with volunteers from Dragon LNG, the painting and freshening up of the interior of The Tanyard, on the morning of the first Bespoke session.
If you are interested in this group, please contact Lorna Bond on: 07792 865737
Isolated people should know that this is available to them – Lorna Bond
From left to right are: Mia Gillies (Community Connector PAVS), Pauline West, Sue Lines (Manager, Tanyard Youth Project), Lorna Bond, Jean Bond, me (Ali Evans, Tenant Engagement Officer for ateb) and Gayle Jones Sophie Buckley (Community Connector PAVS) and Valerie Brown also attended the session
Happy Birthday! Gwendoline Hood celebrates 103 years birthday cakes. Gwen’s family and a
Gwendoline’s birthday was on the
16th April when she celebrated her 103rd birthday. Gwendoline, known by friends and family as Gwen, moved into Williams Court in 1988. She moved in with her husband when Williams Court was a part of the British Legion. A big party was held at Williams Court, with two
lot of her friends came – the lounge was full! Gwen and her husband used to do a lot of dancing together, and it was this shared passion that brought them together in the first place. Gwen loves sport, especially football, and watches all of the games. Pictured are: Lleucu Powel, Scheme Co-ordinator at Williams Court and Gwen Hood
The onset of spring saw the development programme’s momentum increase Brook Close, Steynton More new homes that will be ready before the end of summer include ten 2 Green Grove, Jameston bedroom houses at Brook Our current building projects are carrying on at pace with Close. the three new bungalows suitable for older persons in These are also being Jameston at Green Crescent built for ateb by Hale These are expected to be ready for occupation by Construction following early August and each of these homes has been fitted with on from the previous a level access shower instead of a bath in anticipation of development close by that possible future need. was completed last year.
Maes Yr Ysgol, Johnston
Plas Peregrine, Steynton The first build phase at the large Thornton Road scheme is hoped to be completed by the end of the summer, a whole 3 months ahead of schedule. ateb is proud to confirm that work has already started on the second build phase with some foundations already in place. The second phase of the building will consist of 34 new general needs homes, a mixture of 2, 3 and 4 bedroom homes incorporating 2 wheelchair friendly bungalows.
ateb customers have moved into their new homes at Maes Yr Ysgol and we have been back to ask them for feedback regarding the handover process. We were able to speak to over 60% of the new customers with all reporting that they feel happy and safe in their new homes. Only one commented that they weren’t sure that they understood how everything in their property worked but this was soon rectified by Andrew Thomas our Inspector of Works who works in the Property Services team. He was able to further explain all of the technical details to the customers’ satisfaction.
Three Meadows, Haverfordwest As you can see work is well advanced at Three Meadows with the first homes expected to be ready for occupation sometime in the late summer. Even slow-worms can’t stop it as was highlighted recently when the site manager for Hale Construction, ateb’s main contractor on the development, received the LABC* Site Manager of the Year award for South Wales. Brian James of Hale remarked that he had “… previously worked on a 30-unit site in Pembroke with Hale for ateb… It’s good to know you and your team have done a good job”. The ecologist ordered site progress to wait after finding hundreds of slow-worms. Appropriate measures were taken including putting down approximately 200 quarter-
metre square sheets of felt to bring up the slowworms. After waiting several days to ensure no more appeared, the slow-worms were taken to a nearby farm and released into the knowledgeable care of a couple who previously ran an aquarium and reptile tourist attraction in Tenby. Then work could start. *Local Authority Building Control
“Delivering impartial and professional building control services throughout England and Wales”
Knowling Mead, Tenby ateb has purchased land at Knowling Mead where we have a package deal with Jones Brothers (Henllan) Ltd to build 29 new homes. At present the ecology work continues, prior to the demolition of the existing printing facilities, which is due to commence around the end of June. The new homes will consist of a mixture of both 1 bedroom flats and bungalows as well as 2 bedroom bungalows; also included are 2, 3 and 4 bedroom houses.
Planned Maintenance Tenant Survey
What’s changed in ateb because of what you told us? We are happy to report that we’ve analysed the Planned Maintenance Tenant Survey results that you helped us with earlier in the year. The survey was very positive and there is more detail on pages 5 and 6 of this newsletter; but we’re delighted to say that we have been able to implement 85% of the suggestions and are busy working on the rest.
Improvements that we have already implemented are:
We have sent letters detailing planned work to ü those customers-tenants where work is scheduled for this year
We have given details of all scheduled work to ü our Contact Centre, so if you phone ateb to ask
what work is expected at your property, the person who answers your call will be able to give you that information
We have listed our approved contractors on our ü website so you can check who to expect when the contractors visit your home
We have supplied our ateb approved contractors ü with customer contact details and instructed them
to use names in addressed correspondence so that you can easily recognise that it’s not junk mail
We have put details of stock (property) condition ü surveys on the website - explaining that properties are surveyed every 5 years and stressing the importance of obtaining access into the property to reassess for future works.
We have made contact details for the Planned ü Maintenance Team available on the website We have emphasized on the website that our ü customers have choices on specific items being
replaced – eg some paint colours, kitchen units, some flooring etc.
We have issued these contractors with “ateb ü approved contractor” ID badges, see example alongside.
Areas that we are still working on are:
• • •
Having a dedicated email address for the Planned team Making details of the Planned Maintenance work available on our website
Having a user friendly electronic customer satisfaction system We’re hoping for the thumbs up for what we’ve achieved so far, please do give us your feedback by contacting either the main office on 01437 763688 or emailing us firstname.lastname@example.org or contact the Planned team directly: Property & Compliance Officer Aled Roberts 01437 774715 email@example.com Stock Asset Management Officer Dave Evans 01437 774710 firstname.lastname@example.org Land & Building Officer John Davies 01437 774761 email@example.com
Painting programme As you can see from these photos sent in by a satisfied customer-tenant, the painting programme is coming along nicely. They said, “The painters have done a fine job on our house. Nice clean workmanship. Five stars from me.” With over a third of this year’s programme already completed other comments from more satisfied customers include, “Very professional, polite, friendly, informative and clean workers. Great service, thank you for your service, highly recommend” and the, “Painters were very polite even asked me (customer-tenant) to move my car so that it wouldn’t get skitted”.
“The painters have done a fine job on our house. Nice clean workmanship. Five stars from me!”
Fencing The replacement fencing programme gets underway again and is looking good. Our fencing contractors have worked in Gordon Parry Road, Neyland, Trefgarne Owen, the Milford Haven and Pembroke areas.
Hanover Court, Tenby The new windows at Hanover Court have now been completed and customer feedback is excellent. It is hoped that by the middle of June the work to the roof will be completed so that the scaffolding can be dismantled. Among the comments we received from our customer-tenants were: “They were polite, worked hard and cleared up thank you” “Well pleased, thank you” “Excellent”
Oh, those summer nights... With summer nights staying light and the weather improving, people want to enjoy their gardens for longer. However, as a considerate resident, there are certain things that need to be kept in consideration.
Garden fires are a popular way to keep the chill off but can be a cause of some distress to others. Here are some simple guidelines to prevent causing problems with neighbours or causing a serious nuisance. Use an appropriate receptacle; fire pit, chimnea etc
• neighbours in case they have • Alert washing out or their windows open burn dry material • Only burn household rubbish, rubber • Never tyres or anything containing plastic, foam or paint Never use old engine oil, meths or petrol to light or encourage the fire Avoid lighting a fire in unsuitable weather conditions - smoke hangs in the air on damp still days/evenings. If it is windy, smoke may be blown into neighbours’ gardens and across roads reducing visibility Never leave a fire unattended or leave it to smoulder - douse it with water if necessary If bothered by smoke, approach your neighbour and explain the problem. You might feel awkward, but they may not be aware of the distress that they are causing and it will hopefully make them more considerate in the future.
• • • •
Children thoroughly enjoy this time of year. School will soon be finishing for the summer and they’re itching to get out and enjoy themselves. Children also have a right to enjoy their gardens and other open spaces (appropriately supervised of course). Please remember, noisy children in themselves are not a ‘nuisance’.
The same can be said for the playing of music. Many people are high spirited in nice weather and they may not be aware how their music may be affecting others.
Disturbed? Have a quiet word
If you are disturbed by a neighbour or their children, the only real solution is a peacemaking approach to the neighbour. They may not be aware of how their children’s behaviour may be affecting you. Everyone is entitled to the enjoyment of their property and to know their property is safe, but hopefully not at the expense of others and to be treated respectfully. If you know you are having a get together, please let your neighbours know. For more information please refer to Pembrokeshire County Council’s website or contact their Public Health department on 01437 764551.
TPAS Cymru Disability Network Along with two ateb tenants and a guide dog, I attended the Tenant Participation Advisory Service Cymru Disability Network at Llety Park in Aberystwyth on the 4th of June.
of the presentations I found to Two have had most impact were those of Occupational Therapist, Sian Jenkins on her work in Pembrokeshire, and Rex Codd on the safety of transporting people in wheelchairs. Life enhancing
Sian informed us of a nationwide project which aims to reduce, where suitable, the number of carers attending to an individual, in order to enhance the life of the person being cared for. The second carer’s workload would be replaced by advanced equipment and education. This in turn would reduce the amount of dependency an individual may have on their carers, letting them instead to perhaps go out for the day with their family. For more information on this project, please contact the Occupational Health unit at Withybush Hospital.
Fit for transportation?
The presentation of Rex Codd, a member of ateb’s Disability Group and lifelong campaigner for people with disabilities, was given by Sian Jenkins. Rex’s message was that there should not be the assumption that all wheelchairs are actually fit for transportation, whilst the user is actually sitting in them. There is a way of checking, though, and this is through the Wheelchair Passport Scheme busbuddies@ pacto.org.uk / 01437 770119 based in Haverfordwest. If you are interested in attending this sort of network in future, or any other TPAS event, please contact: Ali Evans 01437 774766 / 07500 446611 firstname.lastname@example.org Cysylltwch â fi yn y Gymraeg neu yn y Saesneg
atebâ€™s community fun days Brilliant days together plus a chance
Milford COMMUNITY DAY
Over 280 people enjoyed the sun on 28th May in an ateb led family event, supported by Pembrokeshire County Council, open to all, at Milford United Football Club
Children learnt how to make bird boxes, which they then took home, construct aqueducts in a family based activity and the pros and cons of keeping pets, facilitated by the Greenacres Animal Rescue and PCC Dog Warden. An environmental theme ran throughout the day as PCC Eco Champion Mark Bond attended and ateb led a fully equipped litter-pick, in which adults and children took part. Macs Sports helped kids to freely play football and the fire crew donned kit and joined in. There was also a bit of mini-cricket and pom-pom finding â€“
sports for all ages and abilities. These events are put on so that people can discuss issues with ateb and Council staff in a relaxed atmosphere. Of the 33 people questioned, 83% said that they felt an increased pride in their community and felt more able to chat with their neighbours because of this event; 75% said that they felt they would approach ateb or the Council staff more quickly because of this event;
do what they say on the tin! to meet up with your neighbours!
Good atmosphere; kids great on litter-picks; mums working together; healthy eating; Police; ateb’s dig-van.
100% of people questioned said that they’d consider getting involved in other engagement events, such as surveys, because of this event. When asked what they felt the area had gained from the day’s events, an open question, most people said that everyone coming together was their top gain, alongside getting out and about and the children having fun. Many thanks to all those who helped to make this event possible, especially Milford United Football Club.
Working in partnership with Pembs County Council, a small, yet successful community event was held on the Mount Estate, Milford Haven. Amongst other providers, Mary Jones, Healthy Pre-school Practitioner, attended fully equipped for all to try out healthier snacks and light lunches. Half of the event-goers questioned said they felt an increased pride in their community and more able to chat with their neighbours because of this event. Two tenants said they had witnessed unresolved anti-social behavior in the last 12 months, but participants in general said they were tired of the “bad press” the Mount receives and felt at one as a community.
More of atebâ€™s community fun More great days outside enjoying the
Monkton COMMUNITY DAY
Run in conjunction with Pembrokeshire County Council, this was a free event for all residents of the Monkton area.
small group of parents, who work A voluntarily to organise play groups and events for local children, ran a table where children could create fancy biscuits. Macâ€™s Sports were also there, helping kids to burn off some energy and play together in groups Mark Bond, the newly established Eco Champion for the Council, brought equipment to enable children and parents to work together
in a team to construct a run for liquid to roll down, into some strategically placed bottles. This was a great bonding exercise with environmental awareness themes attached. John King, the recycling key player for PCC was also present, listening to concerns and providing advice. ateb ran a litter-pick with all children well protected and advised on what they were allowed to collect and what they should leave for professionals.
days that were held during spring activities and getting to know everyone!
Princess Royal Way COMMUNITY DAY
Upwards of 75 people braved the cold and mist to come out of their homes and have a chat with ateb staff, whilst having a whole lot of fun at Princess Royal Way. Pembrokeshire Coast National Park and Mac’s Sports, amongst others, ran sessions throughout the day, with the aim of promoting healthy life-styles and enjoying the great outdoors ateb customer-tenants said that they’d spoken to people in their street today who they’d never spoken to before. When asked what people felt the estate had gained from today’s event, comments included, “Getting to know everyone”; “Fun for the children”; “Community spirit”; “Streets have been cleaned up”; “It brought the community together”.
Fire safety Looking after your safety is
something we take very seriously
Did you know that in Wales almost half of all fires started in the kitchen? Here are some simple tips that will help avoid the heartbreak and danger of a fire.
Safety in the kitchen
Don’t put toasters under cupboards the cooker ring off if you leave the • • Put Don’t put anything metal in the kitchen for any reason • microwave a timer when cooking in the oven • Use Keep tea towels and cloths away from the oven, hob and grill clean and • • Keep the cooker and hob in good working order. A buildup of fat Avoid cooking if you have been drinking and grease can ignite a fire • alcohol or are taking medication that toasters are clean and placed • Check may make you drowsy or tired away from curtains and kitchen rolls
It’s summer and there’s nothing better than enjoying a BBQ... and by following a few basic safety tips you’ll have a great time (don’t forget to cook the food thoroughly!) Charcoal barbecues
light a barbeque indoors Make sure the tap is turned off before • Never • changing the gas cylinder sure that your barbeque is in • Make good working order Change gas cylinders in the open air • a bucket of water, a bucket of When you’ve finished cooking, turn off • Keep • sand or a garden hose nearby in case of the gas cylinder before you turn off emergencies Make sure that your barbeque site is flat and well away from buildings, fences, trees and shrubs Use only enough charcoal to cover the base of the barbeque to a depth of about 50mm (two inches) Keep children, garden games and pets well away from the cooking area Do not drink and cook
• • • •
the barbeque controls, to ensure any gas in the pipeline is used up Only use gas barbeques outdoors Keep gas cylinders away from frost and direct sunlight but never under the stairs - if you are upstairs this is your means of escape from a fire Do not keep gas cylinders that you do not need. Return all empty cylinders to where you bought them
• • •
And finally, sky (Chinese) lanterns! The fire services do not recommend the use of sky lanterns. They are a fire risk to property, crops, vehicles and livestock and can harm the environment For further information please click the link to visit the Mid and West Wales Fire Brigade
Yes, accidents can happen but reporting 31 ‘near misses’ could stop one in the future report what’s
Earlier this month, atebgroup was awarded a Health and Safety Certificate, by Swansea & West Wales Safety Group, for Outstanding Safety Performance. The presentation was undertaken by Matthew Hamer, the Health and Safety Executive. ateb achieved this certificate by encouraging staff to
known as “near misses”. These are events that could have become an accident, but were stopped before any accident actually happened. The idea is if you then report this “near miss” something can be done to stop this particular accident ever happening.
...and finally, your ateb newsletter would love to hear about what’s happening in YOUR life... Calling all ateb customer-tenants! You are welcome ... it could be to submit articles for the ateb# newsletter and I look something forward to seeing what you’ve done. you’re proud It’s easy to get your story to us! Simply tell us your story in an email to engage@ of, something atebgroup.co.uk, by post to Meyler House (click on ateb you’ve created or logo for full contact details) or bring them in to the office. Photos, pictures or other types of image would achieved, maybe be great too! When submitting articles for the ateb newsletter we would prefer them in electronic form to a trip you’ve keep costs down ie by email and photos from digital been on or an cameras, but we appreciate that this is not always possible and we would welcome articles submitted in activity you’ve other ways such as handwritten or typed and photos supplied as prints. enjoyed.
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