Vol. 5 No. 3
A publication for and about employees of NextEra Energy, Inc., companies
Inside this issue
Changing the Current pg. 2, 3
NextEra Energy President and Chief Executive Officer Jim Robo laid out the company’s priorities for 2013 during the Feb. 25 all-employee Town Hall meeting in the Juno Beach office.
NextEra Energy wins prestigious honor from Fortune magazine pg. 5
NextEra Energy is well positioned for growth 2013 is set to be another great year for NextEra Energy, if we keep a sharp focus on safety, execution and cost efficiency in 2013. That was the message from President and Chief Executive Officer Jim Robo at the all-employee Town Hall meeting in February and the Investor Conference in March. “NextEra Energy is well positioned for growth in 2013. This year, we plan to originate $8 billion of new profitable projects that are good for customers and shareholders,” explained Jim. “We will continue to execute on the mega projects so many of you are working on, including Riviera Beach, Port Everglades, Cape Canaveral, Spain solar and Genesis.” Jim outlined several areas of focus for Florida Power & Light Company, including continuing to offer customers outstanding reliability, award-winning customer service and a bill that is the lowest in the state. He also discussed 2013 goals for Energy Resources, among them building on the achievements of 2012. “We have an opportunity to repeat the great success from last year, by adding 1,500–2,000 megawatts of new U.S. wind projects.” Vol. 5 No. 3 | March 2013
Jim also stressed the importance of managing costs. He explained that while FPL’s O&M expense is well below industry average, it has been increasing in real terms since 2008. He urged employees to look for ways to lower costs and improve efficiencies. “One of the ways we can create opportunities to invest in more good projects that benefit our customers is to focus on keeping our O&M costs down. We need a more effective method to manage our costs at both FPL and NextEra Energy Resources.
Your computer is getting an upgrade pg. 9
“We had a terrific 2012 – one of the best years we’ve ever had as a company. We had some of the best earnings growth, highest return on equities and one of the best total shareholder returns in the industry, and our best safety year ever,” said Jim. “Now, I’m focused on continuing to move this company forward and make continuous improvement.” LEARN MORE
A video replay of the town hall is available on eWeb/townhall. You can view the presentation to investors under the Investor Relations section of www.NextEraEnergy.com.
NextEra Resources races to the finish line at Daytona pg. 12 ENERGY now 1
Florida Power & Light Company Changing the Current together Team: Most of our customers take electricity for granted. That’s not a bad thing. We want them to trust that the lights will come on the instant they flip the switch. But we also know from our research that most customers don’t understand the value we provide to them. That concerns me, because a strong, trusting relationship with our customers is essential to our long-term success. More than two years ago, we set out to communicate with our customers about the value we deliver every day. We started with the basics – affordability and reliability. We explained what we were doing to provide them with the best reliability and the lowest bills in the state. To drive the point home, we compared the cost of a day’s electricity to other everyday purchases, like a cup of coffee or a slice of pizza. Eric Silagy President Florida Power & Light Company
Our approach worked. We ended 2012 with the highest-ever residential customer value scores. In the 2012 J.D. Power residential electric utility study, FPL moved from fourth to second place
in the South Large Region. Our regulators and intervenors in the rate case acknowledged our price and reliability performance. But we knew we could do even better. So we conducted more research to build on what we had learned. We saw that, although we have a solid track record, many customers either don’t know it or don’t believe it. That caused us to take a hard look at what we stand for in the eyes of our customers, and we saw an opportunity to improve. As a result, we’re expressing the promise we make to our customers in this way: “FPL is Changing the Current.” You’ll see this as the tagline in our new advertising campaign, but it’s much more than that. It’s what we live every day. As employees, what “Changing the Current” means to us is that, at FPL, we are driven to create excellence in everything we do. It’s about leadership -- we are determined and committed
Changing the Current is not just about doing what’s convenient, but doing what’s right for our customers.
Meet Matt Barrows
Meet Jose Alvarez and Jose Seijo
Matt and his team of efficiency experts used complex mathematics, mixed with our newest technology, to uncover a better, faster way to get crews to where they’re needed to restore power if the lights go out.
Matt Barrows knows every second counts when the electricity goes out. That’s why this self-proclaimed “math geek” used his love for problem solving to help find a way to get trucks to homes and businesses faster if the lights go out. The Distribution manager of Quality & Analytics and his team of efficiency experts used complex mathematics, mixed with the newest technology, to uncover a solution that helps dispatchers get crews to where they’re needed in the shortest amount of time. The change is expected to trim precious minutes off restoration efforts. “Finding the shortest or optimal route for deliveries and appointments is a common problem for businesses,” said Matt. “What makes this problem unique is that our restoration crews are responding to unplanned outages rather than scheduled deliveries, making our challenge tougher because every day is unpredictable and different.” Always working to make things better led to a solution that helps minimize restoration 2 ENERGY now
They are committed to delivering reliable electric service to our customers and continuing to strengthen the system.
Delivering reliable electric service is our top priority at Florida Power & Light Company. We work hard every day to keep the lights on for our customers, which is why our team jumped into action when the system’s largest power transformer failed in Miami last September. time, and Matt is happy with the results so far, and the impact it will have on customers. “Changing things for the better is what I live for. When you start to see the impact your work is going to have, it really feels good,” said Matt. His solution will be put into use throughout FPL’s service area this year.
It took teamwork, dedication and innovation to repair a transformer at the downtown Miami Railway Substation. Transmission & Substation Associate Engineers Jose Alvarez and Jose Seijo changed the current by playing an important role in the project.
Matt is an example of one of the many Florida Power & Light Company employees who are changing the current. He and his team of efficiency experts are constantly going beyond the expected and required for our customers.
“I am very proud of them. They went above and beyond their job duties to support the department to meet the 2012 reliability indicator,” said their supervisor, Engineering Leader Trinh Ly. In fact, FPL delivered its best reliability performance on record in 2012, and we’re determined and committed to continue to improve reliability for our customers in 2013.
FPL has more than 1,600 efficiency experts just like Matt, who never stop looking for ways to deliver the best service every day.
Substation Engineering Manager Ken Veronee explained that Jose Alvarez and Jose Seijo, who were relatively new to their positions, were eager Vol. 5 No. 3 | March 2013
to go beyond what is expected and required to improve our customers’ lives. It’s not just about doing what’s convenient, but doing what’s right for our customers, finding better ways to make their electricity more affordable and reliable, as well as cleaner and less dependent on foreign fuel. It’s about going beyond the status quo to protect the beauty of the environment we share, and to work alongside our customers to create and sustain vibrant communities. It’s about partnering with other businesses to move Florida forward and help Floridians thrive.
the perception gap overnight. Each of you has an opportunity to identify ways FPL is already changing the current in your area, and to work with your business unit and your teams to think of new ways to deliver on our brand promise to our customers. We need to make sure every interaction with our customers results in a great experience for them.
After all, we live here, too. Serving our customers means serving our families, friends and neighbors. And it’s important for us all as FPLers to embrace “Changing the Current” as the level of dedication we expect of ourselves. But what matters most is whether our customers believe it. We’re never going to settle for less than that.
How will we know when we’ve succeeded? It’s simple: When our customers say “I trust FPL because they are always looking out for me.”
So we have work to do, but thanks to your dedication and commitment, we’re starting from a position of strength.
Our Values We Are Committed to Excellence We Do the Right Thing We Treat People with Respect
Working together, I know we’ll get there.
Our brand promise must guide our thinking, our actions and our words. We know we won’t close
We’re always looking for ways to change things for the better.
Meet Dunia Oliveros
Dunia and her team are dedicated to keeping costs low while maintaining a high level of customer service.
to make a difference in this highly visible and timesensitive project. They worked together, removing the failed transformer and helping engineer the replacement safely and as quickly as possible. “The Railway Transformer failure could have been a major setback to our reliability,” said Jose Alvarez. The quick repair meant that 1,100 customers, including the American Airlines Arena, Port of Miami and the Metrorail, did not lose power. Jose Seijo, who had only been on the job for six months at that time, was impressed with the team’s successful collaboration. “This was a great team effort, and it made me proud to be able to work with such an excellent group. I will continue to give my best and work hard to acquire the knowledge that will help me grow as an engineer and become a better asset to the Substation team and the company as a whole.” Vol. 5 No. 3 | March 2013
One of the constant challenges within FPL’s Customer Service business unit is to keep mailing costs low and customers wellinformed. With a focus on combining these two important objectives, Customer Bill Accounting and Payment Manager Dunia Oliveros recently completed a Six Sigma Black Belt project aimed at increasing the percentage of mail that qualifies for the maximum allowed postal discount by the United States Postal Service (USPS). “It felt great to lead a team that came up with ways to contribute significantly to Customer Service’s bottom line,” said Dunia. “Postage costs continue to increase while USPS requirements to sustain the maximum level of discount we receive change yearly. We wanted to counteract this proactively by further streamlining our mailing processes. Although 80 percent of our mailings received the maximum postal discount possible, our strive for excellence and operational efficiency called us to look into the 20 percent that was not.”
Some improvements that Dunia and her group achieved were the reduction of mail volume by merging non-bill correspondence with bills, as well as sending correspondence electronically to customers who opted-in to FPL’s E-mail Bill® program. Keeping costs low while maintaining high levels of service is one way Dunia and her team are changing the current for our customers. LEARN MORE
How are you changing the current? Share your story at eWeb/newsmaker.
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Employee engagement journey: Changing the survey schedule Over the past several months, the employee engagement team and senior leadership have evaluated the engagement survey schedule, demonstrating their commitment to our company culture of continuous improvement. They’ve benchmarked against external best practices and requested feedback from a crosssection of business units to ensure the survey schedule makes sense, employee feedback is being heard, and the actions taken balance employee input and our business goals. Through the course of its evaluation, the engagement team found two main points of consensus: »» First, external best practices tell us that we should check in formally once a year. We check in more frequently, by inviting all employees to participate in a corporate survey every 24 months and by asking a random sample of employees to participate in three pulse surveys in the interim.
Recommendations for individuals to stay engaged: 1. Ask “why?” 2. Provide solutions 3. Understand what colleagues need 4. Don’t be afraid to make mistakes 5. Add value to everything you do
Recommendations for leaders to help engage their team: 1. Know what motivates your employees 2. Understand the challenges of your organization 3. Invest in your team 4. Explain expectations to your team 5. Challenge everything – there is always room for improvement
»» Second, internal feedback showed that employees, especially those in smaller business units, were being surveyed too frequently. While using a sample population made sense at the corporate level, it didn’t provide confidence in business-unit level results, especially for smaller business units. Following the evaluation, senior leadership approved a solution – modifying the survey schedule – to better meet the needs of our organization. The new survey schedule includes the following components: »» We will continue to invite all employees to participate in a corporate survey every 24 months. »» We will replace the three pulse surveys with one pulse survey, and move from asking a sample population to inviting all employees to participate. This means employees will be invited to submit feedback through a corporate or pulse survey each year, beginning in the first quarter of 2014. Since our first corporate survey in 2007, to our most recent corporate survey in January 2012, we have improved 11 percent in engagement scores. We’ve also made improvements in other areas employees have told us are important: leadership & trust; demonstrating our values; and ensuring employees feel like a valued member of the organization. Peter Rogowski, senior director of organizational effectiveness, talent acquisition, diversity & inclusion and workforce planning, and a new member of NextEra Energy’s Human Resources team, shared his thoughts on the change. “In my experience, the voice of the employee is the most important measure of engagement,” said Peter. “It’s energizing to be part of a company that invests so much in understanding
One way to boost employee engagement is to discuss career development opportunities, like Senior Human Resources Manager Lem Thomas and Strategic Projects Consultant Anne Costello.
what employees think and feel, and taking action to enrich our work environments. With the survey schedule change, every employee can share his or her feedback each year. It’s a great way to stay connected and spark conversations and actions that have a positive impact.” The next corporate survey is scheduled for the first quarter of 2014. This year, employees will see continued work on priorities identified and measured through the 2012 corporate and pulse surveys. Leaders will issue corporateand business unit-level updates, and in turn, employees should provide feedback on what they are doing and keep leaders informed of what is needed to succeed.
Take action today: »» Download the Employee Game Plan from eWeb/engagement »» Get involved in your business unit »» Share what engages you with your business unit leaders and team
Our Engagement Journey: Driving a culture of performance and values 53%
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Second corporate survey. Took action with 11 corporate initiatives and 122 business unit initiatives. First employee engagement corporate survey.
Third corporate survey. Focused on business interactions through an emphasis on behaviors.
Shifted to 24-month engagement cycle. Enhanced leadership communication and visibility.
Fourth corporate survey. Included values rating in Partners in Performance reviews.
Continued taking action on corporate and business unit initiatives. Formalized Corporate Values and introduced Employee Game Plan.
maintaining corporate survey every 24 months and adjusting pulse survey to include all employees in alternate years. Vol. 5 No. 3 | March 2013
NextEra Energy named one of Fortune’s most admired companies for the seventh consecutive year NextEra Energy was named by Fortune magazine as the most admired company in the electric and gas utility sector for an unprecedented seventh straight year, as well as No. 1 in its industry for innovation and No. 1 for social responsibility.
A near miss Sometimes the difference between a near miss and a serious injury is one inch, one second or just luck.
What is a near miss? A near miss is defined as an incident that occurred that could have but did not result in injury or damage to equipment.
Why are near misses important? The value of capturing near misses is that it helps to identify other – sometimes hidden – risks that should be addressed. NextEra Energy encourages reporting and employees will be recognized for reporting great catches. Do not wait for an injury to happen before taking action!
Report a near miss today. A recognized near miss today could be a preventable injury tomorrow.
Go to eWeb/Safety > Safety Information Management System > Near Miss to report a near miss.
Scan the QR code with your smart phone to watch a near miss video compilation.
“Attaining and sustaining the level of performance required to achieve this recognition for seven straight years is a testament to the engagement and productivity of our 15,000 talented employees. They’re delivering excellence every day to our customers and other stakeholders, and I’m proud to be heading up such a terrific team,” said NextEra Energy President and Chief Executive Officer Jim Robo. To appreciate the significance of being ranked as an industry leader once again, it helps to know how NextEra Energy was selected. Industry participants and analysts rated companies in their respective sectors on a variety of criteria. In other words, the survey reflects the opinions of those who know the electric power sector best. Innovation comes in many forms at NextEra Energy and has many benefits. Through our Energy Smart Florida program, for example, FPL now has real-time access to data from its meters and lines, so that the business can better prevent outages, and restore service faster when outages occur. At the WindLogics business in Minnesota, meteorologists, computing experts and other specialists combine industry-leading scientific analyses to plan and site renewable energy projects. Similarly, each and every day employees are taking social responsibility seriously, making our communities better places to live and are contributing to a cleaner environment. Using solar education as a platform, for example, we have trained hundreds of
Seventh Heaven For the seventh consecutive year, NextEra Energy, Inc. is ranked No. 1 on Fortune’s “Most Admired Companies” among electric and gas utilities.
teachers on the importance of using diverse fuels, employing math and science in the real world, and harnessing innovative technologies to solve complex challenges such as energy independence. We are also helping develop education curricula to train college and university students in the growing fields of renewable energy and the smart grid. In the history of Fortune’s “Most Admired Companies” rankings, only six companies – Northwestern Mutual, General Electric, Proctor & Gamble, Berkshire Hathaway, Walt Disney, and Nestlé – have had No. 1 streaks in their industry sectors longer than NextEra Energy has in its sector.
Partners in Performance Goal Planning and Development is due March 29 By March 29, 2013, take these actions to complete the ﬁrst phase of the 2013 Partners in Performance process – goal planning and development: » » » »
Draft key objectives and SMART goals for 2013 Assess your competencies and create a development plan Meet with your leader Submit all documents for 2013 through SAP
Log on to My HR Direct > My Performance & Career to get started today. Vol. 5 No. 3 | March 2013
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Did you know?
School donations open the door to learning At an elementary school in Southern California, crayon “thank yous,” decorated with lopsided buildings and stick people, are everywhere. At a Michigan high school, students proudly display their blue or pink iPads. Both schools, along with many others across the country, are benefitting from NextEra Energy Resources’ support of education. “NextEra Energy Resources supports the needs of local schools in many of the locations where we have operating power plants or development projects,” according to Kevin Gildea, wind development director. “Schools in rural communities where many of our power plants are located are struggling with budgets. Adding new computers, technology infrastructure or iPads is a challenge for them,” he said. In California, two elementary schools received a total of $15,000 recently from the Genesis solar project. One school upgraded its computer lab and the other purchased e-readers for the pupils to use in class. Jeremy James, principal at the Felix J. Appleby School, said, “To be able to spend $10,000 on technology with our current budget is very hard to do. NextEra
Discover the Possibilities
Energy Resources contributing such a large amount of money will make a big difference.” At the Forney, Texas, high school, Energy Resources’ Forney Energy Center has donated more than $150,000 since 2005 for scholarships for seniors. Keith Bell, founder of Forney Educational Leadership Scholarships, praised the company’s support. “NextEra Energy Resources has been a great corporate citizen,” he said. In Michigan, two school districts each recently received $25,000. The Reese School District asked its elementary, middle and high school principals to prepare wish lists, and the donation was shared among the schools for the most urgent technology needs. The Akron-Fairgrove School used its donation to support an effort to provide iPads to each high school student. When the students graduate, the iPad is theirs. NextEra Energy Canada has committed $1.1 million over the next 20 years toward scholarships for Indigenous students as part of a partnership with a local organization. “We’re part of the communities where we’re doing business, and education is a great way to invest in the future of our communities,” Kevin said.
James L. Broadhead Team Competition April 9 Sponsored by Corporate Operational Excellence
Quality, Safety and Innovation Expo April 12 Sponsored by Corporate Operational Excellence and Corporate Safety
Innovation takes center stage The Juno Beach office atrium will soon be transformed into a bustling exchange of ideas, concepts and information. It’s all part of the 19th Annual Quality, Safety and Innovation Expo on April 12. Displays will showcase the quality, safety, excellence and customer service hallmarks of NextEra Energy. Teams from the Recognition of Excellence competitions and the winner of the James L. Broadhead Team Competition will share their projects, along with quality, safety and innovation ideas from other business units. The competition will be held on April 9. Participating expo teams are eligible to win one of several awards, including Most Creative Quality Display, Most Innovative Safety Idea, Most Innovative Quality Idea and Best Use of Safety Principles. FPL employees are also eligible to compete for the new Changing the Current award. “This year’s theme, Discover the Possibilities, drives home the importance of innovation in the energy generation and distribution industry,” said Debra Shultz Robinson, senior training manager for Corporate Operational Excellence. “From the field, to the call center, to the boardroom, the James L. Broadhead competition and the Quality, Safety and Innovation Expo showcases the creative thinkers and industry-leading initiatives that make our company a success.” Co-sponsored by Corporate Operational Excellence and Corporate Safety, the expo is open to all employees and will be held from 9 a.m. to 2:30 p.m. on April 12.
The wonder of learning is reflected in the face of this student, Angel de la Pena, of Felix J. Appleby School in California. The school received a $10,000 donation from Energy Resources’ Genesis solar project to replace old computers.
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For more information visit eWeb/discover.
Vol. 5 No. 3 | March 2013
Engineering the future Florida Power & Light Company employees put their engineering skills to the test, helping local students build generators with less money than the cost of a typical dinner for two. All this to help inspire the next generation of engineers.
the competition five years ago as a student – now she’s mentoring others. “I had the privilege of helping other kids dive into the world of science and technology through the program that helped me realize my passion for engineering. It was wonderful to give back in this way.”
For years, a small group of employee engineers have volunteered their time with the Southeastern Consortium of Minorities in Engineering (SECME) organization, acting as judges in a series of school district engineering competitions in Broward and Palm Beach counties.
This year, more than 70 teams from elementary through high school designed and built generators powered by wind, water or an electric drill. They were armed with a budget of only $30 and a list of approved parts. Each participating school had their generator reviewed and tested at competitions in Palm Beach County.
Senior Engineer Andrew Arana compares the competition to a track meet for science students. “It is amazing to see students who have spent months working on their projects and preparing for the Brain Bowl, competing against teams from other schools while their family and friends cheer them on from the bleachers.” The organization, founded more than 30 years ago by engineering deans at six southeastern universities, fosters and develops underserved populations to enter careers in STEM – science, technology, engineering and math. Last year, FPL employees suggested incorporating energy as a sponsored component in the local SECME competition. The group received the green light, and the FPL Generator Build Competition team was off and running. Our team, led by our employee network group – the African American Professional Employee
Residential Account Specialist Jario Tabares helps students test a simple generator built with a budget of $30.
Group – volunteered countless hours to develop documentation, rules and support information for the competition. Melanie Roger used her knowledge and experience as a senior production assurance specialist at the Lauderdale Plant to play a key role in organizing the team. The event holds special meaning for many of our employees. Associate PGD Production Assurance Specialist Vilma Reyes participated in
Students also answered a series of questions about their design and electrical concepts, such as voltage, current and resistance, Faraday’s and Ohm’s Law. The competition was a chance for students to experience science in a fun and exciting way, and learn problem solving skills. The students weren’t the only ones who gained something from the competition. Our employees enjoyed sharing their passion for engineering and encouraging others to follow in their footsteps. “The average child has very little idea of how electricity is made, but during the competition they learn and apply the basic principles that govern all electric generators,” explained Andrew. “I was very impressed with their effort and creativity.”
FPL employees inspire random acts of kindness Florida Power & Light Company employees spent Valentine’s Day spreading love in Miami. It was part of the 14 Days of Neighborly Love initiative created by Miami-Dade County Commissioner Jose “Pepe” Diaz. The second annual event united nonprofit organizations, businesses and individuals who donated their time and services between Feb. 14 and 27, in order to positively impact the community. The idea behind the initiative was to inspire others to spread random acts of kindness. External Affairs Manager Armando Fernandez was excited to play a role in the communitywide event. “We are honored to participate in this event and to show Commissioner Diaz’s constituents that we care about them and that we care about education,” said Armando. FPL donated $14,000 to 14 Miami-Dade County schools to buy school supplies. On Feb. 14, employees delivered hundreds of pens, pencils, book bags and other supplies to Sweetwater Elementary. Principal Janet Olivera tries to give every new student a backpack filled with supplies. She was Vol. 5 No. 3 | March 2013
External Affairs Manager Armando Fernandez and Miami-Dade County Commissioner Jose “Pepe” Diaz surprise Sweetwater Elementary Principal Janet Olivera with school supplies as part of the 14 Days of Neighborly Love initiative.
thrilled by the support from FPL. “My teachers spend so much of their own money for supplies – this really helps!” “We are glad that we can alleviate that need and help them do what they do best – inspire and
teach students,” said Armando. Representatives from the schools will be able to select their own supplies, thanks to a system set up in collaboration with FPL education partner, Adopt-a-Classroom. ENERGY now 7
Recognizing ZERO Today! Rewards “Recognizing ZERO Today!” is NextEra Energy, Inc.’s rewards program highlighting injury-free locations and employees. Locations that reached a ZERO Today! milestone in January: One-Year Award Power Generation – Florida Cape Canaveral Power Generation – Wind Oklahoma I & II Perrin Ranch
Two-Year Award Distribution Gladiolus Operations Whitfield Operations
Silver-Level Award Customer Service Smart Grid Operations: Energy Smart Florida PMO – 3 years Distribution St. Lucie Service Center – 3 years Fleet Services Port Charlotte – 4 years Power Generation – TH&S Lamar – 4 years Transmission Fort Myers Transmission – 5 years
Gold-Level Award Customer Service Field Operations: Government Accounts North/West – 8 years Field Operations: Commercial/Industrial North/West – 13 years Field Operations: Commercial/Industrial South – 13 years Revenue Recovery: West Coast Collections – 8 years Fleet Services Sarasota – 11 years
Melissa Miller kicked up her fitness routine and lost more than 40 lbs. In 2012, when Melissa Miller saw a friend who had lost a lot of weight, the proverbial light bulb sparked. “I knew that I was a walking risk factor,” Melissa said. “I have a family history of cancer, diabetes and high blood pressure. My eating habits were out of control and I was not exercising at all. I have a wonderful family that I wanted to be around for, and it was time to make a serious change in my lifestyle.” As director of Employee Benefits and Services, Melissa is actively involved in the review and design of many of the Health & Well-Being programs. “By participating in the design process, the key messages to find ways to eat healthy and exercise more were always on my mind,” Melissa said. I just needed to find a way to take action.” She found her motivation in an activity that also proved to be a great stress reliever – kickboxing. “Working out, especially kickboxing, is an incredible stress reliever,” she said. “Several of my co-workers and I started working out together and eating right, and their encouragement was and is invaluable. We’re now venturing into yoga to improve our cores.” Since that chance meeting in 2012, Melissa has lost more than 40 pounds and feels great. “I can do so much more with my son and not feel so exhausted. We bike and kayak; I learned to ski and ice skate for the first time,” Melissa said. Melissa admits that changing your lifestyle can be challenging. “When my workout partners ask if we have to have class tonight,
Melissa’s tips for success Set small goals initially and gradually increase Pick an exercise that you enjoy Remove temptations – keep healthy snacks handy Prepare healthy lunch options in advance Use the buddy system – friends keep friends motivated I immediately say, ‘Yes, get yourself going and you’ll be happy you did.’ I also keep my refrigerator full of cut fruit, ready to grab a handful. I cook my proteins and veggies for the week on Sunday so they are ready to go with me to work.” If you commit to healthy eating for just two weeks, you can change behavior. Now that I have lost the weight I do cheat, but I get right back to proteins, veggies and fruit. Melissa has scored a powerful one-two punch in the health and fitness game and continues to win the daily match again and again. The NextEra Health & Well-Being program works to improve and maintain the health and well-being of employees and their families. LEARN MORE
Visit myportal/myhealth to learn more about resources available to employees at every location.
Integrated Supply Chain Duane Arnold – 8 years South Broward/North Dade Inventory Services – 9 years Power Generation – Wind Buffalo Ridge – 8 years Power Supply Projects Jupiter West – 4 years
Platinum-Level Award Customer Service Planning: Customer Advocacy – 13 years Fleet Services Stuart Fleet Garage – 19 years Integrated Supply Chain St. Lucie – 14 years Turkey Point – 14 years One- and two-year recognition is awarded solely on time regardless of the number of employees at the location. Silver-, gold- and platinum-level recognition is awarded based on the number of employees at the location as compared to the number of months or years worked injury-free. For example, a location with more than 150 employees would be awarded a gold-level award for working one year injury-free, while a smaller location with between 51 and 150 employees would work three years to achieve the same award.
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Melissa Miller, director of Employee Benefits and Services, found that kickboxing is an excellent physical workout and a great stress reliever. Vol. 5 No. 3 | March 2013
Partnership builds brighter futures for Canadian Indigenous students As part of its commitment to local communities, NextEra Energy Canada has become partners with an organization that will enable Indigenous students to attend colleges or universities in Canada with the help of bursaries and scholarship awards. Under the new partnership between NextEra Energy Canada and Indspire, at least 400 students will receive financial support for post-secondary education. NextEra Energy Canada’s partnership represents a $1.1 million commitment over the next 20 years.
The most significant corporate donation of its kind for Indspire, NextEra Energy Canada’s commitment to Indspire’s Building Brighter Futures: Bursaries and Scholarship Awards will help transform Indigenous education and support First Nation, Inuit and Métis youth across Canada as they pursue post-secondary education in engineering, science, commerce, business or renewable energy. Indspire is the largest supporter of Indigenous education outside the federal government.
“We believe in being a good corporate citizen and actively participating in the communities in which we operate,” said Mike O’Sullivan, senior vice president of Development for NextEra Energy Resources. “This is the beginning of a long-term partnership with Indspire. We look forward to the success of future bursary and scholarship recipients and to supporting Indspire as they transform and continue to support Indigenous education.”
Lead Communication Specialist Emily Pantelides shares energy-saving ideas on Twitter.
Tweet Tips We’re talking to you in a whole new way! Are you on twitter? Then you should know about the newest way Marketing & Communication is sharing energysaving ideas and other tips with you. Follow Lead Communication Specialist Emily Pantelides on Twitter @insideFPL for your Tweet Tip of the Day. Armed with a video camera, she’ll show you quick, simple ways to save energy and other things you might want share with family and friends.
NextEra Energy Canada has teamed up with an organization that enables Indigenous students to attend colleges or universities in Canada. From left, Cassandra Bowers, Development project manager for NextEra Energy Canada; Roberta Jamieson, president and chief executive officer of Indspire; and Ben Greenhouse, Development director for NextEra Energy Canada.
This is also a way to talk with us. Have a question for Emily and our Tweet Tip crew? Join in on the conversation by using the hashtag #fpltweettip. You can also watch our tips each week at www.FPL.com/TweetTips.
An improved experience for every company computer It’s time to say goodbye to Windows XP and hello to Windows 7 on all company PCs. Information Management began installing the Windows 7 operating system to some corporate staff groups in fall of 2012. It expects to complete all business units by the spring of 2014, when Microsoft will discontinue support for XP. Along with Windows 7, computers will receive the Microsoft Office 2010 suite of productivity tools. The upgrade will bring a number of important benefits, including Vol. 5 No. 3 | March 2013
improved speed, security and usability. Employees will get work done faster and more enjoyably with features such as snap, peek and shake, more keyboard shortcuts, an improved taskbar and search capabilities. Changes being introduced with Windows 7 will also enable easier access to applications and files from devices such as smart phones.* “Today’s business is increasingly mobile, and more mobility means more efficiency and productivity,” said NextEra Energy Vice President and Chief Information Officer
Lakshman Charanjiva. “We have been implementing computing and security technologies that enable mobility for some time, and the upgrade to Windows 7 puts another piece of that foundation into place. It also puts us in a better position for future upgrades such as Windows 8, if it proves beneficial for the company.” In preparation for the large-scale upgrade, IM has been working with business units to ensure compatibility with thousands of software applications running on company computers. In addition,
more than 1,500 employees have participated in a pilot program to get to know the new operating system and tools. The Windows 7/Office 2010 deployment schedule is designed to be flexible due to the complexity of the upgrade. Each business unit will be notified by their IM representatives when it is time to receive the new software, between now and Spring 2014. *Initially, Windows 7 mobility features will be available in Florida only.
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NextEra Energy Canada helps provide homes for eagles NextEra Energy Canada is helping bald eagles find homes in southwestern Ontario. The company began working with naturalists last month to build nests in five locations. “NextEra Energy Canada has wind projects in Ontario,” said Environmental Specialist Janine Bacquie, “and we were aware of bald eagles in the area. We became interested in participating in an effort that would encourage nesting in suitable areas.” Tom Bird, environmental services project manager, explained that eagle populations in southwestern Ontario are increasing. “However, suitable nesting trees were often absent. In other cases, eagles were building large nests in trees that were poor and failing, often resulting in the collapse of the entire nest and the loss of that season’s chicks.” NextEra Energy Canada became involved in the installation of nesting platforms to encourage the return of eagles. “The platform concept started as a measure to make a nest-like installation obvious to a mated pair of eagles in a tree that was structurally sound,” said Tom. Eagles do not nest on artificial structures, such as cell towers or transmission lines, according to the naturalists involved in the nest building. Eagles like a good view and a clear approach in and out of the nest, but also like tree canopy. One of the most difficult tasks for eagles to achieve while building nests is to lodge the first few main branches into a suitable tree to start the foundation for the reminder of the nest. “We bypass that step for them,” said Tom. “The nests are constructed starting with larger, coarse limbs that extend beyond the platform frame. We then cover it with smaller branches woven in, then twigs and finally leaf litter. This fills the space of the interior nest. When the platform is complete, the structure of the frame will be hidden.” To date, eagles have been seen in the vicinity of the nests and it is hoped that eagles will soon take up residence. “We’re optimistic that building these platforms will encourage eagle nesting,” Tom said, “and it’s exciting to be part of this effort.”
Communication Specialist Stephanie Mitrione uses the Energy Dashboard to track her energy usage.
More than 80 percent of FPL customers now have access to their Energy Dashboard As Florida Power & Light Company wraps up the installation of 4.5 million new smart electric meters throughout its 35-county service territory, more than 80 percent of customers now have greater visibility of their energy usage. One of the many benefits of this new technology is that a few months after the smart meter is installed, customers can see how much energy they are using by the hour, day and month via the Energy Dashboard. “We are excited about the many benefits of this new tool, and we encourage our customers to monitor their electric consumption and consider ways to help their electric bill go even lower,” said Vice President of FPL Smart Grid Solutions and Meter Operations Bryan Olnick. “Simple measures like raising the thermostat one degree, washing clothes in cold water, or swapping out incandescent bulbs can generate energy savings around the home.”
How the Energy Dashboard can help
Michael Lange, Development project manager for NextEra Energy Canada, helps students from the Lloyd S. King School in Ontario, Canada build an artificial eagle’s nest near their school.
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One customer realized that the Energy Dashboard could help him identify issues with malfunctioning equipment. He called after seeing an increase in his energy use on his bill that didn’t make sense. FPL Energy Expert Ana Cornielle reviewed his usage information with him using the Energy Dashboard. Year-over-year bill comparisons during similar weather conditions seemed to indicate a problem. After visiting the customer’s home, FPL Energy Expert Don MacFarlane found the air conditioning system
was running constantly without any refrigerant, increasing his electricity usage and raising his electric bill. After having the unit repaired, he was immediately able to confirm by looking at his Energy Dashboard that his electricity usage had returned to its normal state. Without a smart meter and the Energy Dashboard, he would have had to wait until his monthly bill arrived to see whether the problem was resolved.
Logging in to your Energy Dashboard If you already have an activated smart meter on your home, follow these steps to access your Energy Dashboard: »» Visit www.FPL.com and enter your user ID and password in the “ACCOUNT LOG IN” box. »» Click on Billing & Usage History to learn more about your energy consumption. »» Not registered on www.FPL.com? »» You’ll need your FPL account number, an email address and the last four digits of the Social Security number associated with the account. »» Click on “REGISTER FOR ONLINE ACCESS.” If you don’t have internet access, call FPL’s Customer Care Center at 800-226-3545 to speak to a representative who can review your energy usage over the phone.
Vol. 5 No. 3 | March 2013
Service Anniversaries Congratulations to the following employees of NextEra Energy, Inc., companies for their years of dedicated service: 45 Years Richard Alan,West County Energy Center Robert N. Grassman, Jr., Cocoa Service Center Manuel D. Rodriguez, Southern Customer Service
40 Years Sunnie E. Alfieri, St. Lucie Service Center Michael F. Austin, LeJeune/Flagler Office Tony A. Carlton, St. Lucie Plant Charles E. Coquet, Richmond Service Center Richard A. Croft, Pompano Beach Service Center Carlos D. Diaz, General Office Mark G. Dragone, Broward Service Center Jill P. Filer, Palm Beach International Airport Stephen P. Flynn, Turkey Point Plant Nuclear Richard T. Fowler, Duane Arnold Fred A. Goulette, Central Broward Office William A. Hester, Walton Service Center Eddie Johnson, Broward Service Center Lloyd Landrum, Jr., Fort Myers Office Jerry L. Millican, Daytona Beach Meter Service Center Gary C. Panton, Sarasota Dispatch Edward Preast, Juno Beach Office Victor L. Rahming, Broward Service Center Anthony S. Senzatimore, Juno Beach Office Tommy E. Walker, Okeechobee Service Center Lester L. Weaver, Customer Service – North Richard T. Wielandt, LeJeune/Flagler Office Robert L. Yeomans, Fort Myers Service Center Janene M. Young, Ringling Service Center
35 Years Jose Alvarez, Turkey Point Plant Nuclear Marian A. Bounds, Flagler Service Center Steven D. Bowe, NextEra Energy Point Beach LLC Peter G. Brennan, Wyman Fossil Plant Alfredo J. Calderon, General Office Douglas Cepuran, Customer Service – North John W. Conover, Turkey Point Plant Nuclear Ricardo Felpeto, LeJeune/Flagler Office Cynthia C. Gilbert, Juno Beach Office Maria E. Kersbergen, General Office Juris Krumins, St. Lucie Plant James J. Kuretski, Jr., Juno Beach Office Claudia Lecounte Pilgrim, West Palm Beach Service Center Brenda L. Lofgren, Royal Palm Service Center Ronald Perrick, Sanford Plant Gary L. Phipps, Martin Plant
Theresa A. Quintero, General Office Russell J. Reed, Fort Myers Service Center Edward J. Rutkowski, Juno Beach Office David A. Schoonover, Juno Beach Office Robert P. Stewart, Hydro Headquarters – North Paul N. Strader, Lauderdale Plant
30 Years Osvaldo L. Alvarodiaz, Area Office – Meter Shop Donald L. Barbare, St. Lucie Service Center David A. Birnbaum, St. Lucie Plant Mark A. Bosini, Broward Service Center William R. Brodhead, Turkey Point Plant Nuclear David T. Bromley, Area Office – Broward Larry B. Bullington, St. Lucie Plant James D. Bushell, Industrial Service Center Jay C. Caplinger, Putnam Plant Carolyn H. Chandler, Martin Plant John E. Cookson, Duane Arnold Lawrence R. Doyle, Walton Service Center Kathleen Elias, Customer Service – East Ronald C. Evatt, Customer Service – East Randy L. Gadson, Martin Plant Bart W. Gaetjens, Titusville Service Center Edward E. Harrison, Duane Arnold Robert T. Harrison, Midway Service Center Warren C. Hermes, General Office William Ho, General Office John E. Hoffmann, West Dade Service Center & Storeroom Robert E. Jones, Jr., Seabrook Gregory J. Krall, NextEra Energy Point Beach LLC Vincent Lacalamita, Central Broward Service Center Michael W. Langnes, St. Lucie Plant David A. Lettsome, Turkey Point Plant Nuclear Joseph M. Levulis, St. Lucie Plant Joanne K. Lewis, Sarasota Dispatch Robert A. Manning, Whitfield Service Center John D. Mantyh, Juno Beach Office Jorge Martin, West Dade Service Center & Storeroom Todd A. Masterson, Whitfield Service Center Robert H. Mayhew, Juno Beach Office Marshall S. Mckendree, Daytona Fleet Services Jeffrey D. Mckenzie, St. Lucie Plant Carol D. Mcleod, Jupiter West Richard J. Moore, Palm Beach Substation South Terry A. Newhouse, St. Lucie Plant David A. Niesse, Flagler Service Center
Robert Obeso, General Office Donald D. Pexton, Jr., Seabrook Kathy L. Reynolds, Wingate Service Center Katherine A. Rhoades, Area Office – West Evelyn A. Ruiz-Arnold, General Office Jerry S. Seager, Juno Beach Office Glen Sledge, Fort Myers Plant Nancy E. Sloan, Seabrook Louis A. Sneltzer, St. Lucie Service Center Anthony Spence, Northeast Service Center & Storeroom Dennis F. St. Germaine, Seabrook Barry L. Stanley, St. Lucie Plant Rick D. Still, Broward Service Center Joel A. Stone, St. Augustine Service Center Steven S. Stupp, General Office Edmund W. Wilhelmy, St. Lucie Plant Phillip J. Yates, Martin Plant Mark R. Zokan, St. Lucie Plant
25 Years Amy S. Albury, Juno Beach Office William J. Albury, Stuart Service Center Gary W. Andersen, Turkey Point Plant Fossil Paul A. Bessette, Hydro Headquarters Sharon K. Bilger, Juno Beach Office Stephen D. Boling, Turkey Point Plant Nuclear Lisa A. Brantley, Arcadia Service Center Joel F. Bray, Flagler Service Center Alexander Brinis, Juno Beach Office Michael B. Brooks, St. Lucie Plant Rayburn L. Butts, Juno Beach Office Donna M. Calabrese, St. Lucie Plant Luis F. Camp, Area Office – Meter Shop Leonardo Capera, Turkey Point Plant Nuclear Cynthia P. Carella, Seabrook Michael A. Catarzi, Area Office – West David P. Clark, Toledo Blade Service Center Ronnie D. Edwards, Port Orange Service Center Lorenzo D. Elgarresta, General Office Robert K. Fanning, Seabrook Howard R. Ferguson, Juno Beach Office Frank T. Fisher, Richmond Service Center James O. Gill, Customer Service – East Nelinda Gonzalez, General Office Thomas H. Gordon II, Duane Arnold John C. Hampp, Juno Beach Office Marie C. Hapst-Franyo, Boca Raton Service Center
Muriel Harvey-Earle, Ortiz Service Center James M. Hawes, Seabrook Miriam Hernandez, Miami 36th Office James O. Hill, Port Orange Service Center Thomas A. Horner, Jr., Turkey Point Plant Nuclear Daisy E. Jacobs, Juno Beach Office Deanna B. Kaufman, Clark Service Center Gregory R. Kinne, Naples Office James R. Lindsay, Juno Beach Office Scott Lohman, Manatee Plant Roman A. Macia, Juno Beach Office Robert W. Madea, Seabrook Jose L. Marrero, St. Augustine Service Center Florentina C. Mccain, Turkey Point Plant Nuclear Daniel O. Morgan, Juno Beach Office Frank A. Mulholland, Juno Beach Office Iris Mund, Distribution South Campus B. J. Nickerson, Jr., Royal Palm Service Center Lera J. Nieves, Customer Service – North Jimmy B. Pennington, St. Lucie Plant Elena Rabassa, General Office Anthony Rea, Central Broward Service Center Rhonda F. Reamon, Duane Arnold Sean M. Riley, Seabrook Ulysses Riley, St. Lucie Service Center Dennis J. Roberts, St. Lucie Plant Thomas M. Roberts, St. Lucie Plant Alina C. Rodriguez, General Office Lillian Rodriguez, Juno Beach Office Mirtha Rodriguez, General Office Donald A. Rone, Perrine Service Center & Storeroom Louis J. Rose, LeJeune/Flagler Office James R. Russell, Turkey Point Plant Nuclear Scott S. Samstag, Seabrook Paul C. Schultz, Juno Beach Office Paul N. Shimei, Cocoa Service Center Charles B. Smith, St. Lucie Plant Kevin T. Suncine, Juno Beach Office Robert E. Tubb, Segs Kramer Junction Solar Plant Eric L. Walker, Sr., Port Orange Service Center James M. White, Merritt Island Service Center Wilson S. Williams, Port Orange Service Center Marshall K. Workman, Seabrook Richard V. Wright, NextEra Energy Point Beach Bruce Wuenker, General Office Susan W. Zellers, Port Orange Service Center Van G. Ziemann, Seabrook Cathy L. Zink, West County Energy Center
Remembrances NextEra Energy, Inc., offers condolences to the families and friends of the following employees: M. H. Mosley, 74, retired 1993, Senior Site Analyst, Jensen Beach, Fla. M. G. Long, 77, retired 1993, Meter Foreman, Miami F. L. McQuaig, 84, retired 1989, Director Land Management, Miami D. O. Threlkeld, 93, retired 1985, Division Stores Manager, Miami G. Clow, 70, retired 2006, Production Specialist, Riviera Beach, Fla. William L. Piper, Jr., 83, retired 1991, Senior Customer Account Representative, West Palm Beach, Fla. J. M. Dominguez, 83, retired 1989, Customer Service and Sales Specialist, Miami
Vol. 5 No. 3 | March 2013
F. D. Kemp, 80, retired 1989, Service Center Superintendent., Fort Lauderdale, Fla. Thomas Mulling, 77, retired 1993, Distribution Operations Area Superintendent, Fort Myers, Fla. J. Porter, 70, retired 2008, Restoration Specialist, Lake City, Fla. Homer B. Bledsoe, 62, retired 2000, Production Specialist, Parrish, Fla. Susan Coffey, 61, actively employed upon passing, Senior Billing Technician, Juno Beach, Fla. W. F. McGavic, 85, retired 1992, Principal Site Engineer, Jensen Beach, Fla. W. R. Weber, 82, retired 1989, Meter Foreman, Miami Roosevelt Matthews, 70, retired 2001, Production Specialist, Fort Myers, Fla.
M. H. Gill, 90, retired 1984, Division Coordinator, Sarasota, Fla. Clyde Bailey, 83, retired 1987, Watch Engineer, Indiantown, Fla. Louis Hosmer, 69, retired 2010, Electric Substation, Miami Richard Arnold, 59, retired 2008, General Supervisor Maintenance, Two Rivers, WI Lewis Johnson, 72, retired 1998, Production Leader, East Palatka, Fla. E.J. Sites, 78, retired 1990, Plant Manager, Riviera Beach, Fla. William G. King, 96, retired 1978, Customer Service Supervisor, Daytona Beach, Fla. Wilfred Coe, 85, retired 1989, Vice President, Miami
Sue L. Patterson, 93, retired 1984, Senior Estimator, Miami Versa Sumler, 64, retired 2008, Meter Electrician, Miami John E. Wilson, Jr., 70, retired 1998, Working Foreman, Sebastian, Fla. D. E. Murphy, 83, retired 1989, Troubleman, St. Augustine, Fla. Samuel B. Gill, Jr., 77, retired 1993, Troubleman, St. Augustine, Fla. W. Jackson, 89, retired 1987, Superintendent of Plant Construction, Miami John Mauthner, Jr., 76, retired 1993, Distribution Dispatcher, Miami T. M. Wells, 65, retired 1998, Senior Line Specialist, Port St. Lucie, Fla.
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Rick Anderson, senior director, Sales and Business Development, left front, and Larry Silverstein, senior vice president and managing director, Power Marketing, center front, celebrate with Johnny Sauter, right front, this year’s winner of the Daytona 250. The NextEra Energy Resources 250 champion trophy stands between them.
The Big Picture:
NextEra Energy Resources get in the race for clean energy at the Daytona 500
ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408 Internal Communication Manager: Jami Goertzen, 561-694-4034 Editor in Chief: Amanda Sech, 561-694-4608 Graphic Design: Gail Marcarelli Photographer: Doug Murray Contributing Writers: Janice Brady, Mark Busse, Elise Campbell, Christie DuBois, Jami Goertzen, Eve McConnell, Dave McDermitt, Neil Nissan, Bill Orlove, Tim Pagel, Emily Pantelides, Peter Robbins, Meredith Rollo, Amanda Sech, Steve Stengel, Lindsay Wallace, Mary Wells, Todd Zeranski
When the checkered flag came down last month at the Daytona International Speedway, it was time to celebrate another exciting NextEra Energy Resources 250 race. Larry Silverstein, senior vice president and managing director, Power Marketing presented the winning trophy for the NextEra Energy Resources 250 race to NASCAR driver Johnny Sauter.
Published monthly for employees and quarterly for retirees by Marketing & Communication
For the fifth year, NextEra Energy Resources sponsored the race and served as the Official Renewable Energy Provider of the Daytona 500 and other motor sports events held at Daytona International Speedway.
Read ENERGY NOW on the Employee Web. Back issues are available by clicking on the ENERGY NOW link.
Through the company’s partnership with International Speedway Corporation (ISC), the carbon emissions of the race cars and cars of fans driving to the speedway are offset by the ISC’s purchase of renewable energy certificates. “We are excited to extend our partnership with the International Speedway Corporation,” said Rick Anderson, senior director of Sales and Business Development for Energy Resources’ Power Marketing organization. “Through the partnership, ISC helps fund the development of a number of wind and solar energy facilities.”
Have a story idea? Call 561-694-4608, go to eWeb/newsmaker, or write via interoffice mail to Energy Now, MC-JB.
External Websites: www.FPL.com www.NextEraEnergyResources.com www.NextEraEnergy.com www.FPLFibernet.com Address Change? Employees should update their addresses using My HR Direct in the corporate portal (http://myportal). Retirees should call the FPL Benefits Center at 800-208-4015.
The partnership and the races also provide increased visibility for Energy Resources. “We have the opportunity to share information with the public on the company’s commitment to clean energy generation and development and our commitment to protecting the environment,” Rick said. “Our hope is that more people will support a clean energy future.” 26347
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Vol. 5 No. 3 | March 2013