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THE NAVIGATOR Building Our Legacy Jen Hapgood, Binghamton University

Photo of, and provided by, Jen Hapgood.


President’s Welcome


District & Committee Updates


Nexus 2010




NEACUHO Self-Study


RELI 2010


Annual Conference Review


Annual Award Winners


Treasurer’s Report


Transitions & Recognitions

Jen’s First Speech as NEACUHO President at the 2010 Annual Conference Closing Banquet


During this past spring semester I travelled to Albany twice a week from Binghamton. That‘s 240 miles round trip, 480 miles a week. It is a lot of time alone in the car for me to think. I spent a lot of this time thinking about my presidency, why I had run for the position, and what I hoped to get out of it in the end. So, here are my 7,200 miles of thought. Having been active within NEACUHO for 12 years on the board for seven years, “Our organization has seen and I have seen a lot of change and change and we have growth within the organization. continued to grow and I have watched many presidents improve.” before me make their mark on this organization, and there were times when I didn‘t understand their direction or thought process, but I trusted that the leadership was making the best decisions for the organization. I hope you will do the same. Over the years, I developed a great respect for the history of this organization; I appreciate our past and present and continually think about our future. This year, we will focus on these three areas: our past, present, and future. I have tasked our current past president, Jeff Horowitz, with continuing to collect our history through gathering information Continued on next page... August 2010 Annual Review & Mid-Levels


THE NAVIGATOR its organization‘s practices every 10 years and that time has come once again. I have asked Peter Galloway to chair this year‘s study. Pete is a friend of NEACUHO and has been a member of our executive board in the past. He is someone who is familiar with our principles and will be a strong leader of this large project.


from past presidents, executive board m e m be r s, an d o the r important members of our organization.

Our history will be prominently displayed at all our NEACUHO events in celebration of where our organization has been. Our present is here and now. Our organization has seen change and we have continued to grow and improve. This past year we implemented online conference evaluations and have been more conscious of our footprint

The self-study will be providing updates on their progress in the newsletter and through our Web site. Please take the time to follow this important project. Our Web site will continue to grow and be a source of information for our organization. I will be hosting a president‘s blog this year, which will include reflections on my experiences in this role as well as posts that keep you up to date on what is happening.

“As I look to our future, I know that NEACUHO needs to keep moving forward and we can only do that with the help of our membership.”

The president‘s blog can be found at It is my goal to keep the communication of NEACUHO open and fluid, so please use the Web site, e-mail, listserv, and reach out to the executive board.

within our diverse region. These initiatives will continue with some changes. We will be reviewing our sustainability practices, putting a little more paper back into practice, creating an online ride board through our Web site, and continuing our online conference evaluations. The Residential Operations Committee will be focusing on sustainability practices and will be consistently reviewing how our organization‘s practices are impacting the environment. Additionally a task force will be looking at, and making recommendations, about how NEACUHO honors the keynote speakers at our various events.

As I look to our future, I know that NEACUHO needs to keep moving forward and we can only do that with the help of our membership. So, I encourage you all to get involved, be active, and when it‘s time, look to be a leader within this organization. Please keep your eyes open for self -study surveys and town meetings and participate in them. We want to know what NEACUHO can do for you in order for us to be the best organization we can be. Thank you all for giving me this opportunity. I hope to see you at one of our events soon!

Our present and future will be coming together this year as we launch the 2010 self-study. NEACUHO has made a commitment to review

Jen Hapgood is an Assistant Director at Binghamton University. To contact Jen, please e-mail her at 2



It’s NEACUHO Membership Renewal Time!


Membership Renewal

Emails for Renewing and New Members will be sent out at the end of July.

Membership Has Its Privileges: Diversity Workshop-October 1, Herkimer County Community College Fall Drive-In Conference-October 8, Springfield College RD2B (Fall)-November 13, SUNY Purchase & Medaille College Residence Operations Drive-In & Trade Show-December 3, Tompkins Cortland Community College LGBT, Friends & Allies Retreat-January 5, College of New Rochelle Professionals of Color Retreat-January 6, College of New Rochelle Women’s Winter Renewal Retreat-January 7, College of New Rochelle RD2B (Spring)-February 12, Keene State College & Siena College New Professionals & Mid Level-February 26, University of Southern Maine Annual Conference-June 8-11, Rochester Institute of Technology Nexus NEACUHO-Summer 2010, Northeastern University ◊ ◊ ◊ ◊ ◊ ◊

Subscription to the bi-monthly Navigator newsletter Leadership opportunities Eligibility for NEACUHO scholarships awards Access to a network of housing and residence life professionals Numerous professional development opportunities When an institution joins, all members of the office become members of NEACUHO

Did you know that NEACUHO membership for 2009-10 is only valid through the end of August? Membership rates remain unchanged for the 2010-11 year, so why not get a head start and renew your membership!

Always Affordable!

Membership dues are based on your institutions designed occupancy: 3501 or more beds: 1501-3500 beds: < 1500 beds: Affiliate membership*:

$100.00 $80.00 $60.00 $30.00

Make checks payable to: NEACUHO c/o Stephanie Ketterl Office of Residential Life 3690 East Avenue Rochester, NY 14618

(Affiliate memberships are non-voting and available to individuals at non-member institutions)

Membership in NEACUHO is open to anyone interested in Residential Life and Housing. For More Information Contact: Stephanie Ketterl St. John Fisher College 3


◊ Member Dates for Conferences



Letter from the Editor Passion… Passion is in everything we strive to do as student affairs professionals. Regardless of our walk in life, passion is what drives us each and every day. Whether it has been keeping one another motivated through our endeavors, striving to touch the lives of a student or co-worker who has caught our attention, working with our strengths, or simply trying something new, it is our passions in life which keeps us going and keeps us going strong. We build our legacy as Photo of, and provided by, professionals, institutions, and an organization to better serve as educators and mentors. Most Pete Nardone. importantly, it is our obligation to ensure we are doing the best that we can and lend support along the way. For me, my desire to lend a helping hand and make a difference in the lives of those around me came early with my work at the Broome County Urban League, volunteering at local high schools in New York, and serving as a mentor to underprivileged youth. While in pursuit of my masters in social work, I found a way to meet individuals‘ needs starting with basic human needs. Each day brought new challenges and helped me better understand how to truly be of service to others. My passion led me to higher education and now to NEACUHO where my goal is to be a resource for our membership through writing. Within our profession, no two days are ever the same. This statement was mentioned to me three years ago by my supervisor when I embarked on my journey in the field. As student affairs professionals, we all value a wide range of goals and commitments in our work. I encourage you to take those passions of yours back into your work. Take it to your supervisors and those you supervise. Go with passion when working on your day -to-day tasks. Sometimes the biggest impact we may have occurs when we least expect it. Whether it has been attending a national conference or an unexpected student meeting, the advice we lend encompasses all that we stand for in our profession: student success, education, leadership and so much more. NEACUHO is stronger than ever and a new year is upon us. With our first issue of the of The Navigator this year, the Media & Publications Committee is off to a strong start in not just the newsletter, but being a resource for you as a professional and institution. As Committee Chair, I have already seen early work on several of our goals to enhance media efforts, maintain a comprehensive newsletter, and work towards building our first research journal from the team. The committee is continuously hard at work editing and formatting all our region‘s submissions. I encourage you to take the time and get to know the authors and contributions which made this issue, but don‘t stop there. Go with passion and become inspired to write. I would like to thank the many people who helped make this happen: beginning with my amazing committee (there are so many of you), colleagues on the executive board, and co-workers at Binghamton University. I would also like to thank Joe Murphy for helping me transition into my new role. It is in my hope and aspiration that his legacy, along with all others before me, will carry on as we move forward in the future. Remember as you move forward in your career go with passion. We touch the lives of so many people each and every day, and those actions are how we maintain our inspiration to do what we do. Feel free to e-mail me with any questions you may have about The Navigator or the Media & Publications Committee at or Here‘s to a great year and to our legacy! Pete Nardone (Media & Publications Committee Chair) 4


THE NAVIGATOR Connecticut & Rhode Island—Megan Houlihan

District & Committee Updates

Welcome Connecticut and Rhode Island. I hope everyone is enjoying their summer and taking advantage of this beautiful weather that we have been having! I‘m extremely excited about this upcoming year as we have the CT/RI RA Conference fast approaching. Five institutions will be participating with over 200 paraprofessionals able to take part in this amazing training. I would like to thank Quinnipiac University for taking on the task of hosting this event. Also, a big thanks to the Conference Committee for all their hard work, Jennifer Crane & Megan Igoe -Quinnipiac, Ryan Greelish-Sacred Heart, Tia Feaster & Jessica Miller-St. Joseph‘s College, Shawn McQuillan & John Hernandez-University of Hartford, and Photo provided by Megan Houlihan. CT NEACUHO Jennifer Durocher-Albertus Magnus. participants at the ACUHO-I Conference Dan Fleming (Sacred Heart), Heather (U. of New Haven), Mario Pierce (U. of New Haven), Megan Houlihan, (U. of Hartford), Whitney Marlatt (Sacred Heart).

During the Annual Conference in June, it was really great to meet so many of you and I was truly inspired by all the fabulous ideas that we have for the upcoming year. Thank you again to Roger Williams University for all their hard work in putting together an amazing annual conference! I‘m currently looking for a host site for a fall event. If your institution is interested please let me know! I hope you‘re as excited as I am for this upcoming year; please don‘t hesitate to get in contact with me if you have any ideas or questions. Feel free to reach me on my direct office phone at 860-768-7905. To contact Megan, please e-mail her at

Eastern New York & Vermont—Joe Murphy Hello Eastern-NY & VT! I am excited to welcome you all into the 2010-11 year. NEACUHO is an organization dedicated to the professional development of Nexus participants. its members, and as your District Coordinator, I am dedicated to representing and serving your needs within the organization. Photo provided by Megan Houlihan. CT NEACUHO

It was great to see many of you at the Annual Conference at Roger Williams University. Those who were able to attend displayed a great deal of positive energy and excitement that will propel us into a fantastic year. I would like to congratulate all of the presenters and award winners at the conference. You‘re a great representation of our region! As I develop social gatherings and round table discussions for the upcoming year, I would love your input on topics that would be beneficial for institutions in our region to gather for and discuss. Please be sure to e-mail me with your topic ideas and also if you would be willing to host a discussion at your institution. My goal is to provide both social gatherings where professionals can network in local areas as well as round table discussions to sit down and share ideas, practices, and future directions that apply to our work. I‘m excited to announce our first social gathering will be held on Thursday, August 5 from 6-8 pm in Albany, NY at Wolf‘s 1-11 on Wolf Rd. (off of exit 4 on the Northway). This will be a great event for staff in the Capital District to meet fellow res life professionals at neighboring institutions. Good luck with training and opening at all of your institutions and here‘s to a great year! To contact Joe, please e-mail him at . 5


THE NAVIGATOR Maine & New Hampshire—Nate Gordon Greetings Maine and New Hampshire NEACUHO! I hope that your summer is going well and that you have found time to catch up on some rest and relaxation. For those that were in attendance at Roger Williams University for the Annual Conference, I had a wonderful time connecting with all of you and I look forward to serving as your District Coordinator for another year. Speaking of the Annual Conference, I want to give a shout out to those in our district that won awards and/or presented a session. The Professional Development Award went to Trixy Palencia from Southern New Hampshire University. Congratulations Trixy! The following presented sessions at the Annual: Photo provided by The Media & Publications Jana Jacobson: Keene State College, ―Wanna be my Frientor?‖ Committee. Easter NY & Vermont Annual Conference Attendees. Paula Randazza: Rivier College, ―Women Leaders Sharing Their Stories‖ Patricia Leaheay-Hays: Saint Anselm College, ―You Can Always Get What You Want, And What You Need: Programming and Needs Assessment‖ Katie Orlando: UMaine Farmington, ―Working Wounded: Living In While Coping With Grief, Loss, and Depression‖ Kim Schmidl-Gagne: Keene State College, ―NEACUHO Self-Study‖ The following presented a poster session at the Annual: Zachary Irish: Saint Anselm College, ―Transitioning through College; Excelling Past the Sophomore Slump‖ I am currently looking for host sites for district socials during the fall semester. If you are interested in being a host, please let me know, and we can work together on bringing an event to your institution. Once I have sites scheduled, I will send an update out to everyone in the district. Please feel free to contact me at my office or call 603-358-8995. To contact Nate, please e-mail him at .

Massachusetts—Eric Rollo Our first event will be at Worcester Polytechnic Institute on Thursday, July 29 from 2-4 pm followed by a social at their modern on-campus bowling alley! Special thanks to Kristin Murphy for her help in partnering with the Worcester Consortium and with providing a host site. The workshop will be focused towards new and mid-level professionals and their transition to the ―next step.‖ We are capping the event at 30 individuals to ensure meaningful conversations and networking opportunities between new, mid-level, and seasoned professionals. Massachusetts is working on securing additional host sites for various events in the fall semester as well as a late summer event. My hope is to have more educational opportunities and to partner with other local organizations in order to maximize outreach to both member and non-member schools and to provide an opportunity for involvement. Please feel free to contact me if you are interested! To contact Eric, please e-mail him at . Photo provided by The Media & Publications Committee. Metro and Eastern New York Conference Attendees.


THE NAVIGATOR Western New York—Darese Doskal-Scaffido Happy Summer Western NY! Hope you are taking advantage of the wonderful weather and enjoying our beautiful district area. I am back this year as the Western NY District Coordinator and look forward to meeting even more of you this year. This year, I would like to continue our networking opportunities and sharing of knowledge through various breakfast discussions and social gatherings. If you would like to host a district event, please let me know. So far for this year, plans are in the works for an event in the Ithaca, Binghamton, Cortland, Elmira areas towards the end of summer and for one up in Potsdam in early fall. It was great to meet so many of you in Bristol in June – I was thrilled to see such a high WNY turnout when the conference was at the opposite end of the region! Just think how many of us will be there next year when its in our own backyard at RIT! And speaking of the regional conference, a couple shout outs to district standouts: * Matt Samuelson, SUNY Fredonia, was a member of the winning team in the New Professional Case Study Competition at this year‘s Annual Conference at RWU in Rhode Island! * Jeff Horowitz, SUNY Binghamton, Past-President, worked with Roger Williams University to produce an outstanding Annual Conference! * Jen Hapgood, SUNY Binghamton, President, shared an exciting agenda in her banquet address and is kicking off the NEACUHO self-study this year. * Bill St. Jean and the rest of the Rochester Institute of Technology group presented a terrific video welcome to next years‘ Annual Conference at RIT! To contact Darese, please e-mail her at

Metro New York—Angela Kang Greetings Metro NY! I hope everyone is getting a little time to enjoy Photo provided by The Media & Publications Committee. Metro NY the summer! I want to take a moment and introduce myself as your Annual Conference Attendees. new District Coordinator. My name is Angela Kang, and I am currently at SUNY Purchase College as Assistant Director of Residence Life. I am super excited to serve as your DC for the next two years. During the Annual Conference in June at Roger Williams University, it was really great to meet & see so many of you. I hope to continue to meet many more professionals as the year goes on. Special thanks to Christopher Muller, Katherine Dillon, Amanda Cataldo, Brooke Bernard, Cathy Raynis Meeker, Nancy W. Smith, Sabrina Tanbara, Carolyn O'Laughlin, and Andrew Roger-Gordon for presenting great workshops. It was wonderful to have so many Metro-NY members share their knowledge with other NEACUHO members. I would like to thank Nancy W. Smith for all of her hard work these past three years as our District Coordinator. She planned many great roundtable discussions and tried very hard to reach all member institutions. I hope to continue the great work she did! I hope you‘re as excited as I am for this upcoming year. As we look ahead, I hope you take advantage of the vast amounts of professional development opportunities happening within our district and NEACUHO. I am in the midst of planning the roundtable discussions and various social events. I welcome your ideas and input on how we can enhance your experience with NEACUHO. Please do not hesitate to get in contact with me with any suggestions or questions. To contact Angela, please e-mail her at or call her direct office phone at 914-251-3172. 7



THE NAVIGATOR Annual Conference—Bill St. Jean To contact Bill, 2011 Annual Conference Chair, please e-mail him at

Corporate Relations—Kathi Bradford & Rich Bova To contact Kathi, please e-mail her at or to contact Rich, please e-mail him at

Media and Publications—Pete Nardone On behalf of the Media and Publications Committee, I would first like to thank this past year‘s committee for all their hard work and dedication to the field! It was great seeing everyone at the NEACUHO Annual Conference and at committee day at Quinnipiac University. The Media and Publications Committee is off to another fast start for the 2010-11 year! We have already been working on innovative ways to advertise The Navigator, continue to develop our editing and publishing guidelines, developing a current trends section in our newsletter as well as finding new ways to recognize our membership throughout the region. One project in particular this year will be developing the first ever NEACUHO Research Journal. This collaborative effort will involve teaming up with constituents from across the region to publish research done in our organization within the field. Be on the look out for our first journal in the spring of 2011!

Enjoy our August issue of The Navigator! To contact Pete, please e-mail him at

New Professionals Development—Ryan Young My name is Ryan Young, and I am the NPDC Chair for 2010-11. I am so excited to be returning to this role again and hope to have another successful year! The committee is just getting underway and starting to make big plans for all the goals we have established for the year. First, the NPDC members are excited to continue offering the five conferences we have traditionally hosted. So, be on the look out for the following conferences in 2010-11: Medaille College

November 13

SUNY Purchase


Keene State College

February 12 New Professionals Drive–In and Mid -Level Institute

Siena College

February 25

University of Southern Maine

This year, our conferences will be chaired by the following committee members: RD2B, SUNY Purchase and Keene State

Keyne Cahoon, Northeastern University

RD2B, Medaille and Siena


New Professionals Conference Chairs

Megan Igoe, Quinnipiac University Greg Mantolesky, Wentworth Institute of Technology

The NPDC is also hoping to utilize resources and technology to sponsor a teleconference or webinar during the year. This way, we can reach out to new professionals who may not have the opportunity to travel to our events. Additionally, the NPDC will be providing professional development via articles geared toward new professionals Continued on next page... 8


THE NAVIGATOR in each edition of The Navigator, as well as by having presentations specific to new professionals at various NEACUHO conferences throughout the year. The NPDC hopes you will continue to encourage participation at our events throughout the year. After all, NEACUHO is only as strong as its membership! If you have any questions, please do not hesitate to contact me. I look forward to seeing you this year! Ryan D. Young To contact Ryan, please e-mail him at

Professional Development—Jennifer Crane The Professional Development Committee (PDC) has kicked off its year with Nexus NEACUHO at PACE University June 17-19. Twenty participants, 10 mentors, and six presenters helped to make this an incredible conference. Thank you to everyone who helped make this such a successful event and to the participants. You all made an impact on each other and the committee members. A great big thank you to the Residential Life staff at PACE University, including Jeff Blaisdelle (resident New York expert) and Tracy Jackson (conference details extraordinaire). Watch The Navigator for a participant‘s perspective on their time in the Big Apple. Fall Drive In (formally the Spring Drive In) will be held at Springfield College on October 8, 2010. This is a conference intended to meet up with old friends, meet new friends, and get charged up for the year with sessions focusing on new ideas, new trends, building successful professional and paraprofessional staffs, and dealing with mid-semester surprises (i.e. staff change, staff behavior issues, student transition issues, etc). Watch for the call for programs and registration information. Make the trip to Springfield and enjoy Massachusetts in the fall!

Photo provided by The Media & Publications Committee.

Calling all mid-level professionals: It is not too late to start thinking about your professional development. Mid-level professionals, as defined by your institution, are all invited to apply to the midlevel institute on February 25 in conjunction with the New Professionals Conference. While you are waiting to register in a few months, think about these questions: Are you wondering what or where your next position will be? What are you missing from your position? When was the last time you did something for your own development? I would like to welcome all Professional Development Committee members to a new year. I am looking forward to working with all of you, and truly appreciate those of you who are jumping aboard for another year! To contact Jen, please e-mail her at

Program—Michael Guthrie

On behalf of the Program Committee, I first would like to begin by thanking all the presenters from the 2010 Annual Conference. The program sessions were amazing and received great reviews. We would also like to thank outgoing Committee Chair Trixy Palencia for her leadership and dedication to the committee over the last two years. The Program Committee is already looking forward to all the great programs that will be submitted for the 2011 Annual Conference. It is not to late to join the committee! If you are interested in helping to review the program proposals, developing the case study, working on publicity or a variety of other tasks for next year's Annual Conference then sign up today! To contact Mike, please e-mail him at . 9


THE NAVIGATOR Residential Operationsâ&#x20AC;&#x201D;Shruti Tekwani The Residential Operations Committee will be holding its annual Drive-In/Trade Show on December 3, 2010 at Tompkins Cortland Community College. Our call for programs will be coming soon! To contact Shruti, please e-mail her at

Social Issuesâ&#x20AC;&#x201D;Manuel Vasquez Currently the Social Issues Committee (SIC) is working to recruit more active members that have an interest in shedding light to issues of social justice and diversity within the NEACUHO region. The Social Issues Committee is currently working on ideas for article submissions to The Navigator that discuss social issues that are becoming more prevalent in the field of residence life. Currently, the Diversity Workshop set to take place on October 1, 2010 at Herkimer County Community College is being coordinated as well as the initial planning of the annual Winter Retreat on January 5-7 2010 at the College of New Rochelle in New Rochelle, NY. The Social Issues Committee celebrates diversity of opinion and view and would love to increase membership to truly reflect the NEACUHO region and the social issues that are arising at institutions within the area; if interested please e-mail Manuel Vasquez at for more information on how to get involved. Save the Date: October 1st, 2010

NEACUHO Social Issues Committee

The mission of the Social Issues Committee is to coordinate Presents A Train the Trainer Event: and promote activities and programs that address issues of social justice. This committee shall identify and create strategies to specifically address distinctive needs such as diversity, women's issues, GLBT issues, and the needs of Diversity Training for your Campus other special or oppressed populations. This committee has also coordinated and implemented the Winter Social Issues Retreat Series (Professional of Color and friends retreat, GLBT and Friends Retreat, Women's Winter Renewal Hosted By: Herkimer Community College Retreat) and a one day drive-in diversity training workshop For More Information Contact: Manuel Vasquez, which takes place in the early fall. It is our hope that this year as a committee we will further the work that has already been done within the NEACUHO region. It takes more than one person to fulfill this goal and so it is with great excitement and hope that I ask all of you to think about joining the NEACUHO Social Issues Committee. At the annual NEACUHO conference, held at the wonderful Roger Williams University in Bristol, RI, I had the privilege to present a session on multi-cultural theory as it relates to the way we as professionals serve our students. Sessions such as these are truly beneficial to the overall NEACUHO membership and it is a hope that within the coming year more sessions will be observed at the Annual Conference. To contact Manuel, please e-mail him at



THE NAVIGATOR Risk Management and Legal Issuesâ&#x20AC;&#x201D;Kristen Eldridge This year the committee is excited to continue where we left off last year and bring resources to the membership by way of presentations, articles in The Navigator and CHO workshops. Please look forward to attending presentations sponsored by Risk Management, as conference attendees who do attend our sessions will be entered into a drawing to win a book prize! We will also be working on a Web site resource library addition for membership use as well as collaborations with other organizations in our region to better utilize our resources. Last yearâ&#x20AC;&#x2DC;s goal of looking into risk management and liability issues went very well thanks to our committed membership! We are looking forward to another great and productive year. To contact Kristen, please e-mail her at

SPONSORED BY RISK MANAGEMENT AND LEGAL ISSUES COMMITTEE BOOK PRIZE RAFFLE! Attend presentations sponsored by Risk Management and Legal Issues Committee and be entered into a raffle to win! Announced at Fall Drive-In, Spring Drive-In and Annual Conferences




NEACUHO Loses Friend and Colleague Chuck Lamb, Rochester Institute of Technology

TROY, NY - Peter Snyder died suddenly at Lake George on June 9, 2010.He was 63Photo of Peter Snyder provided by years-old. Pete worked at Rensselaer Polytechnic Institute Chuck Lamb. for 34 years. He served as the Director of Residence Life for over 20 years. During his tenure Pete, increased the relationship between education and Residence Life, and initiated a program that invited faculty into student housing. Under his stewardship, the Office of Residence Life evolved to enrich the student experience at Rensselaer. He served as the Host Chair for the annual NEACUHO conference in 1989.

how he treated us.‖ -Anonymous ―I learned that no one will remember the things you did, but no one will ever forget how you made them feel. And if I can be remembered for being even a fraction as kind as Pete was, I will feel successful.‖ – Amanda Bingel, current Rensselaer staff ―Pete taught me that family was most important. That‘s the one thing I remember from my interview in 2004. Family is what‘s always there, work or not. He wanted you to care about the time you spent out of the office, while making the place you worked warm and welcoming. I genuinely cared, and still do, about all the people I worked with in the Residence Life Office at RPI, and a lot of it had to do with the family atmosphere that Pete built brought into the office on a daily basis.‖ – Mark Diodato, Albany College of Pharmacy and Health Sciences, Rensselaer staff, 2004-09

“Pete taught us how to grow personally and professionally. He was a man full o wisdom, understanding, and most of all, compassion.” -Beth Pasinella, current Rensselaer staff Over the course of his career, Pete‘s wisdom became legend among the staff who supervised him. When asked what advice Pete gave them that should be passed on to other professionals, here‘s what they said:

“He wanted you to care bout the time you spent out of the office, while making the place you worked warm and welcoming.” -Mark Diodato, Rensselaer staff, 2004-2009

―Pete taught me that it's how you treat people that matters. This was very evident over the last week as people have gathered to remember Pete...yes, he did some wonderful things in his professional tenure. He started the Opening Doors program, he mentored many of us, he built a strong Residence Life model, etc. But none of those things came up in the conversations that any of us had in the last few days. What we all remember is that Pete was kind, fair, gentle, considerate… we remember

―Pete taught us how to grow personally and professionally. He was a man full of wisdom, understanding, and most of all, compassion. He treated us like we were his family and created that sense of family over the years with all the people who worked in Residence Life throughout his tenure. His door was always 12

Continued on next page...


THE NAVIGATOR open...‖ – Beth Pasinella, current Rensselaer staff ―Pete always told me, ‗Take the high road in an argument.‘ Pete‘s advice on transitioning into one job from another, ‗Leave on a high note.‘ He also told me, ‗When starting a new job, never sit down and always ask for more work.‖ – Robert Armstrong, Rensselaer staff, 2001-04 Personally, the piece of advice that I have passed on to those I have supervised is very simple – ―never put in writing anything you would not want to see on the front page of the New York Times the next morning.‖ That has served me, as well as others, very well over the past nine years in the conversations that any of us have had in the last few days. What we all remember is that Pete was kind, fair, gentle, considerate. We remember how he treated us.

humor, and lightening quick wit. Pete inherited an insatiable appetite for books from his mother; he inherited a love of woodworking from his father. Next to his chair were well-read copies of The Handbook of Epictetus, The Meditations of Marcus Aurelius, and books on American history were found. At the time of his death, Pete was also building an 18-foot wooden kayak that was nearly finished.

“Pete‟s advice on transitioning into one job from another, „Leave on a high note. When starting a new job never sit down and always ask for more work.” -Robert Armstrong, Rensselaer staff, 2001-04

Pete is survived by his wife, Bonita Hagan, and his son Timothy of Hicksville, his wife Tracey, and their children Daniel and Katharine. He is also survived by his son James, and his wife Krista, of Millbrook. Pete was pre-deceased by his wife, Marguerite, and his parents, George and Mary Snyder. In lieu of flowers, the family requests that donations be made to the Pete Snyder Memorial Fund at Rensselaer. This fund will provide resources for the education and development of Resident Assistants at the school.

I learned that no one will remember the things that you did, but no one will ever forget how you made them feel. And if I can be remembered for being even a fraction as kind as Pete was, I will feel successful. Pete was an alumnus of Notre Dame High School in Elmira, NY and graduated from St. John Fisher College in 1968 with a degree in English. He received an MA in Counseling and Student Personnel Administration from SUNY Brockport in 1972. For a time at St. John Fisher Pete was also a Catholic seminarian.

Donations can be sent to the Heffner Alumni House, 1301 Peoples Avenue, Troy, NY. Portions of this article are from the obituary from the Bryce Funeral Home, Troy, NY 12180.

Pete was active in the Democratic Party, and he served as the president of Armory Little League for five years. He also served on the Troy City School Board from 1991-94, and he was head of the Finance Committee. Many knew Pete for his loyal friendship, his sense of

Chuck Lamb is the Director of Residence Life at Rochester Institute of Technology. To contact Chuck, please e-mail him at 13


THE NAVIGATOR Nexus NEACUHO 2010 An Opportunity for ACUHO-I Interns Ken Ackers, Columbia University The sun shone in the concrete jungle as a silent call ran through the streets of New York, driving, leading, urging those few, those select few who heard it, onto 106 Fulton Street. They came from the winds (Salem State, Buffalo State, Fitchburg State, Hartford, and Brown) and from the corners (The New School, the Pratt Institute, Columbia, and Julliard), but most of all, they came together. This is their story.

The Nexus

Or my story, I suppose. I‘m Ken Akers, 2010 Nexus NEACUHO participant, student affairs masters candidate at Western Kentucky University, and all around awesome guy. This summer, I am one of four Conference Desk Managers in the office of Conference Housing at Columbia where I am fortunate enough to have the opportunity to work with 12 other great interns from all over the country at one of the region‘s most prestigious institutions. Conferences have been coming and going (not to mention the 400 interns staying with us as well) and for me, it‘s been a great opportunity to make up for lost time with housing work after not having been an RA in undergrad. I got an e-mail early into my summer about attending a retreat in New York City for ACUHO-I interns and honestly didn‘t think about it much at the time. I was so new to the city and desperately trying to make sure I was doing my job the right way that a retreat sounded wonderful, but simply not feasible. Fortunately for me, I decided to register anyway and then the clouds parted, the sun shone, and I managed to pull myself together in time to confirm my registration and make my way down to PACE University for what has honestly been the best weekend of my summer so

far. The Nexus NEACUHO intern retreat was an opportunity not only to take time away and get to meet new people, but also to speak with mentors and professionals from around the region and take advantage of their insights. “I was among people who wanted to get the most out of their experiences in their internships and were motivated to succeed.” I have something of a confession to make: I had no idea how special and unique ACUHO-I was until I went to this retreat. For me, ACUHO-I was an acronym that was hard for me to remember, but an organization that my partner said was really important because they connected to a lot of internships all over the country. When I came to the retreat, it dawned on me like the sun coming up over the Manhattan skyline: I was among people who wanted to get the most out of their experience in their internships and were motivated to succeed and willing to listen to the advice of those who had gone before them. That‘s when I realized that ACUHO-I really was a special organization, because any group that can put together a group like we had at PACE University and have that be a basic random sample from the interns throughout the Northeast region really has to be doing something right. So what did I learn at the retreat? Well, first and foremost, I learned that having a guide to get you to where you want to go is good (thanks Jeff!), but exploring with friends once you get there is awesome. I learned that when a building has two restaurants with names that describe half of your small group, you‘re in the right place (Vegetarian Ginger and Andy‘s in Brooklyn Heights – we didn‘t eat at either of them, but we took it as a sign). I learned that there‘s always room for more people at the table, however the table is Continued on next page...


THE NAVIGATOR shaped and however long it takes them to get to that table. I learned that sometimes mispronunciations become nicknames (or sometimes they come from a general disregard for what a person actually wants to be called). I learned that sometimes it takes coming halfway across the country to meet someone who practically lives around the corner.

we‘re definitely much closer now than we were before. So what did I take from the time on-site? I‘d have to say that the biggest thing I got out of it was fresh perspective. I‘m going into student affairs to one day work my way up to administration (and I‘ll be looking for jobs in the Northeast region next summer) but no matter what I see as my destination, I was really able to take from this retreat that it‘s about the journey itself. Working in student affairs is a job, but it can be a really fun job, and so why try to take that out of it? It is immensely challenging and can be incredibly invasive (fishbowl, anyone?) but we are of sterner stuff – that‘s why we do what we do. Having the mentors and leaders in NEACUHO s ha r e t hei r experiences and Photo provided by Megan Houlihan . Nexus insights about participants & Mentors. what it means to work in colleges and universities brought me out of my own headspace and helped me see that reasons for being here are as different as the people themselves. I guess the best compliment that I can give Nexus NEACUHO is that this article has been extraordinarily hard for me to write. I‘m a pretty prolific writer and I flatter myself that I‘m halfway decent at it, but a simple report of facts and events wouldn‘t do. I‘m finding it difficult not to include inside jokes and references to things that only 30 people or so would understand. That‘s how I know that this retreat was excellent – I want to share these things. I want other people to come to Nexus NEACUHO and have the exact same experience I did. I want them to go out and have great experiences of their own. It‘ll never be the same twice, so live it up, participants of 2011, because you have a lot to live up to.

What did I find most beneficial? Friends, friends, friends, and friends. I found friends to be most beneficial. I can‘t take them back to my institution, but I can keep them in my heart, because my time in New York City would have been totally different without them. I know that I need to talk about what I took from the discussions and from the retreat itself, but I would be doing myself and my new friends an incredible discredit if I did not say that they were the best thing about making the trip from Morningside Heights to Downtown. I can say they were the best,

“Another side of the experience is to see a new side of people you already know.” without hesitation or equivocation. I already miss them, even though we only had two days together. I‘m looking forward to this academic year‘s conference season with the hope that I‘ll get to see them again. I‘m not quite hopeful enough to say, ―we‘ll all be best friends forever,‖ but when Shawn said that he spends half his time at NASPA hugging people, I can see how that starts. Another side of the experience is getting to see a new side of people you already know. I interned at Columbia University this summer and 30 percent of the 20 interns present at Nexus NEACUHO were from Columbia. Now, prior to going to Nexus, I was of course familiar and congenial with everyone I worked with, but going to the conference and having that shared experience outside of the office and away from Morningside Heights was really great too. I think we were all able to see each other in a slightly new light and while our ―retreat high‖ didn‘t quite last the week,

Ken Ackers was an ACUHO-I intern at Columbia University. He currently works at Western Kentucky University. To contact Ken, please e-mail him at





Nexus NEACUHO 2010-Expectations Sheena Kauppila, Buffalo State College We all have expectations when we submit resumes du ri ng a j ob/ Photo of ,and provided by, Sheena Kauppila. internship search, read a position description, or move to a new city. I have always loved attending conferences because of the great opportunities to learn new information and meet people, but I had never been to a small, informal conference like Nexus NEACUHO. I was unsure what to expect. Personally, I was excited to be in New York City for the first time. Financially, I was grateful that NEACUHO sponsored the conference so that registration, food, and housing were provided at no cost to ACUHO-I Interns. Professionally, I was looking forward to an opportunity to meet with other interns, network in the Northeast region, and learn more about the field of residence life.

When I arrived at Nexus NEACUHO, I was tired from a nine-hour train ride, and ready for some time to refresh. When I got back downstairs after checking out my room, I entered a room of people mainly keeping to themselves, with only a few people going around introducing themselves. I am sure we all had our own expectations of how the conference would benefit us, but at that time we were all unsure of how the days would progress. It was an unassuming beginning for the relationships that would develop in those two days. Over the course of those days, we would have sessions and discussions on the differences between leaders and managers, time for reflection on the person and professional we want to become, advice on professional networking and transitioning from student to professional, and time with our mentors. We would also have time to explore the city and get to know each other in informal settings as we rode the Staten Island Ferry and wandered the streets of Manhattan and Brooklyn together. Jennifer Crane, the executive board of NEACUHO, and the other mentors came together to put on a conference that was personal, meaningful, and educational. By limiting the size, they created a unique dynamic, allowing there to be conversations

I came to New York from Northern Arizona University in Flagstaff, AZ, where I am working on my master's in education: counseling, student Affairs. When I was looking at the internship opportunities that were available through ACUHO-I, I knew that I wanted to intern in a new part of the country, as to me help decide where I want to live after I graduate next year. I do not have much residence life experience, besides living in a residential college during my undergrad at the University of Wisconsin-Madison. So I wanted an ACUHO-I internship to learn more about the field and to help me become more well-rounded in the many areas of student affairs. I chose to work at Buffalo State in Buffalo, NY for the opportunity to work in a more urban setting with a diverse student population. At Buffalo State, I have had the opportunity to attend a retreat with staff from the various Campus Life departments, develop marketing and informational materials, research different housing trends, and have gotten familiar using Banner, RHINO, and MyHousing software as I make roommate assignments for the fall semester.

â&#x20AC;&#x153;Accepting an ACUHO-I internship was the first step towards knowledge, connections, and enrichment, but Nexus NEAUCHO was the tool we needed to truly move forward.â&#x20AC;? rather than lectures or presentations. During those conversations, I discovered that the ACUHO-I interns in the Northeast are a diverse bunch of characters, with many differing ambitions and unique experiences. There were undergraduate and graduate students working in conferences, operations, and student activities. Some interns had many years of experience in residence life, and others were exploring the field to Continued on next page... 16

THE NAVIGATOR learn more. Wherever the interns came from, however, we had some things in common: a drive to learn, a need to connect, and a desire to enrich our summers. Accepting an ACUHO-I internship was the first step towards knowledge, connections, and enrichment, but Nexus NEACUHO was the tool we needed to truly move forward. During the conference we learned ways to make the most of our internships, such as meeting people in different departments, putting together a summer project of our own, learning all aspects of residence life, and throwing ourselves 100 percent into the experience (while still making time to explore a new part of the country).

conference refreshed and ready to finish the summer at Buffalo State College and continue to make my experience as rich as possible. I have learned, that whatever expectations I may bring with me, not to let those expectations define my experience. Any opportunity is completely determined by what I make of it, and sometimes having limited expectations may hinder the experience from living up to its full potential. So, keep expectations in the back of your head, and definitely aim to fulfill them, but be flexible and do not let those expectations limit your growth. I would like to thank the following individuals below for their support and dedication to the field making my experience the best it can be:

â&#x20AC;&#x153;I have found a field a field where so many people love their jobs and are passionate about helping new professionals succeed.â&#x20AC;?

To the Nexus NEACUHO 2010 participants (both mentors and interns): Thank you for an amazing weekend. I have learned so much from you all. Thanks for being open and sharing yourselves and your experiences with me. To future ACUHO-I interns: Take advantage of opportunities like this that may arise during your internships as you will gain invaluable knowledge and friendships.

Even if I do not end up working in residence life, one of the most important things I will bring back to NAU and my future positions is better insight into the world of residence life. Although many Res Lifers joke that the field is all games and candy, I have learned through my ACUHO-I internship and the Nexus NEACUHO conference that residence life is much more than that. It is a field filled with dedicated professionals working to make students' lives on campus as fulfilling as possible. I hope that this understanding will allow me to communicate better between departments and collaborate more effectively with residence life departments to enrich first year students' experiences in school. The conference helped reaffirm that student affairs and higher education is the place for me. It also made me realize how grateful I am to have found a field where so many people love their jobs and are passionate about helping new professionals succeed.

To participating ACUHO-I internship host sites in the NEACUHO region: Please encourage your interns to attend Nexus NEACUHO in future years! To Curtis Brickhouse and everyone at Buffalo State: Thank you for welcoming me to your institution and sharing your knowledge with me.

Sheena will graduate from Northern Arizona University in May 2011 as President of the Graduate Student Organization, Board Member of the Students' Association, and Graduate Assistant with Transition Programs. To contact Sheena, please e-mail her at

Whatever my expectations for Nexus NEACUHO, it certainly raised the bar for future conferences. I left New York City with a better understanding of residence life, many new friends, and contacts with mentors with whom I look forward to communicating with in the future. I returned to my internship after the 17


18 © boats-sandsun


ACUHO-I Updates Jacque Bollinger ACUHO-I Regional Affiliations Director

Dear NEACUHO, The summer has quickly flown by and I know many of you are busy with staff training and other preparations for the 2010-11 academic year at your institution. While summer may be a tad bit more relaxed for housing professionals, ACUHO-I continues its work throughout the summer. Work is constant toward our goal to be the world‘s foremost authority on college and university housing by providing access to meaningful knowledge and resources. Below I have highlighted just a few initiatives that are currently in place: The 2010 ACUHO-I Annual Conference and Exhibition: Austin, Texas was the sight of the ACUHO-I Annual Conference and Exhibition from June 26-29, 2010. Highlights of the conference included the opening event at the University of Texas Alumni Center, keynote speaker Dr. Bertice Berry, and an array of high quality programs and invited speakers. Also, it was a big year for the ACUHO-I Foundation with record silent auction contributions and 14 major donors. Mark July 9-12, 2011 on your calendar and make plans to attend next year‘s ACUHO-I Annual Conference and Exhibition in New Orleans, LA. The 2010 Fall October Conference Series: ACUHO-I offers a series of conferences that address specialized areas of housing and residence life. Each offers an excellent professional development opportunity. See the ACUHO-I Web site for conference registration information. Business Operations Conference (housing assignments, information technology, conference services, marketing, and business segments) – October 8-11, 2010 APPA/Housing Facilities Conference – October 12-15, 2010 Living-Learning Conference – October 23-25, 2010 Webinar Series: In this time of economic uncertainty, ACUHO-I is committed to providing low cost and accessible resources to its membership. ACUHO-I has found webinars to be a particularly effective means in which to educate members. Members benefit from a wide variety of relevant topics while never leaving their campus. Below is a list of upcoming ACUHO-I webinars. See for more information and be on the lookout for even more future webinars. Sustainable Renovation: Teach Your Old Dog New Tricks – September 9, 2010 – 2:00-3:30 pm (EST) Serving Students With Autism Spectrum Disorders in the Residential Environment – October 21, 2010 – 2:00-3:30 pm (EST) Please visit the ACUHO-I Web site at is additional information about the programs, services and professional development opportunities that your professional association, ACUHO-I, offers to you. If you have questions, please contact me at the University of Wisconsin Oshkosh at or call me at 920-424-3212. Have a great school year! Sincerely, Jacque Bollinger ACUHO-I Regional Affiliations Director 18


THE NAVIGATOR NHTI 2010: An Experience We Will Remember Steve Prue, Boston University; David Pe, NYU & Jen Golojuch, Mount Ida College ©

The 20th Annual James C. Grimm National Housing Training Institute (NHTI) took place June 8-12 2010 at the University of Maryland. NEACUHO was well represented with David Pe, Steve Prue, and Jen Golojuch all attending. The three of us had an amazing experience working with and meeting well respected colleagues in the field. The institute focused on each of us as professionals in the field and how to enhance our skill sets to advance.

Being a part of NHTI 2010 was also special because it was the last year the University of Maryland will be hosting it; The University of Georgia will be taking over this responsibility for the next several years. We were honored to have two of the three founders of NHTI as faculty members - both Norb Dunkel and Pam Schriber shared their wisdom, knowledge, and passion with us throughout the week. We thank NEACUHO for supporting us as participants of NHTI and encourage all of you to consider this opportunity. Please feel free to reach out to any of us if you have questions about the institute.

“We went back to our campuses feeling rejuvenated.”

To contact Steven Prue, Assistant Director Boston College, e-mail him at

We were three of 30 participants and were joined by 10 faculty members. Our faculty members ranged from Directors to Vice Presidents from across the country who shared extremely valuable information with us through presentations and informal conversations. We were lucky to have three of the 10 faculty members from the NEACUHO region - Henry Humphreys from Boston College, Bonnie Solt Prunty from Ithaca College, and Eddie Hull from the University of Massachusetts Amherst all joined the NHTI faculty.

To contact David Pe, Resident Hall Director New York University, e-mail him at

Attending NHTI was truly the best professional development event we have had the opportunity to participate in. We walked away from this experience having met 40 new colleagues and having created new and attainable goals based on several assessments. By the end of the conference, we went back to our campuses feeling rejuvenated. We were ready to encourage the rest of NEACUHO to take advantage of this experience.

Photo provided by Jen Golojuch.

To contact Jen Golojuch, Assistant Director Mount Ida College, e-mail her at




NEACUHO Undertakes Self-Study Peter Galloway, West Chester University of Pennsylvania

Photo of Pete Galloway provided by the Media & Publications Committee.

At the 2010 Annual Conference, hosted at Roger Williams University in Rhode Island, NEACUHO launched a comprehensive self-study of the organization. With a deadline of the Business Meeting at the 2011 Annual Conference to present their findings, the task force will be working throughout the next year to collect feedback to develop recommendations. The goal will be to improve effectiveness and efficiency of the organization. The third self study in NEACUHO‘s history will be the first to utilize technology in order to reach an array of people. “The task force has been charged to review the organization from both an internal and external focus to create a list of recommendations that will be presented to the board in regards to the future direction of NEACUHO.”

History At the 1992 Annual Conference, the NEACUHO President, Kevin Kelly announced that the organization would undertake a two year self-study project. The Self-Study Project Team consisted of Carol Boucher, Richard Rossi, Debbie Clifford, Rich Bova, Keith Eldredge, and Dan Slattery. Throughout the 1992-93 year, the Project Team collected data via surveys and continued to collect data the following year, 1993-94, via informal town meetings. The data collected was used to formulate recommendations for the critical program and service issues and to develop an agenda for the improvement of the organization. The Self-Study Project Team made recommendations to the executive board who in turn presented those recommendations to the membership in the fall of

1994. In the winter of 2001, President-Elect Beth Moriarty announced preliminary plans to commission a new organizational self-study citing the fact that it had been almost 10 years since the initial study was completed. Two NEACUHO past presidents, Carol Boucher and Rich Bova co-chaired the Self-Study Task Force. It was noted that both Carol and Rich were members on the original Self-Study Project Team and that they had the experience and the vision to take the lead on the 2002-03 Self-Study Task Force. It was also decided that the Self-Study Task Force would work in conjunction with the Research and Assessment Committee, chaired by Gina Grubb. The team made recommendations to the executive board who then presented those recommendations at the 2002 Annual Conference. Today In July 2009, President-Elect Jen Hapgood announced to the Executive Board plans to commission the third self-study of NEACUHO, since it has been about 10 years since the last study was completed. Peter Galloway from West Chester University of Pennsylvania was selected to chair the Self-Study Task Force. Other members of the team include Jon Conlogue, Westfield State College (Past President), Sonya Alexander, University of Hartford (new professional and Kim Schmidl-Gagne, Keene State College (mid-level professional). The task force has been charged to review the organization from both an internal and external focus to create a list of recommendations that will be presented to the board in regards to the future direction of NEACUHO.

“The goal will be to improve effectiveness and efficiency of the organization.” Continued on next page... 20


THE NAVIGATOR Next Steps Three focus group sessions were held at the 2010 Annual Conference. Members of the Self-Study Task Force will attend each of the other professional development events being sponsored by NEACUHO this year to solicit feedback from attendees either via interactive sessions or written surveys. For those members who cannot make it to any events, an electronic survey will be available on the NEACUHO Web site. Look for announcements regarding this and any other initiatives as the year moves forward.

responding to surveys, or through the self-study Web site. Any questions can be directed as noted below. Thank you for your support of this important undertaking.

To contact Peter Galloway (Chair), e-mail him at To contact Sonya Alexander, e-mail her at

In future issues of The Navigator, we will provide updates to the membership with our progress, as well as information about additional ways to provide feedback. We will also share the outcome of the previous Self-Study to highlight the changes NEACUHO has made as a result of the recommendations developed from member’s needs and opinions.

To contact Jon Conlogue, e-mail him at To contact Kim Schmidl-Gagne, e-mail her at

We invite all members of NEACUHO to be actively involved in the self-study by attending town meetings,

NEACUHO Would Like to Thank Our 2009-10 Corporate Affiliates! Please visit the Web sites of our Corporate Partners!

Corporate Partners: Adirondack Solutions ( Foliot Furniture ( John Savoy & Son, Inc. ( Shrader & Shrader Business Systems, Inc. ( Butler Woodcrafters, Inc. ( University Loft Co. (


“Helping to keep you connected to the needs of your students’ world.”


THE NAVIGATOR Training Teasers Ryan Greelish, Sacred Heart University How do you get Resident Assistants excited over the summer? How do you get their minds ticking before they arrive? It‘s easy. Just e-mail out a few training teasers. Just as many other institutions do, Sacred Heart University chooses an RA Training theme, and pumps some fun and excitement into the vast amount of knowledge that is presented in a short amount of time. Last year‘s theme was ―RA Guide.‖ The entire department had so much fun preparing for RA Training as we used titles such as ―Judge Judy,‖ ―Gossip Girl,‖ and ―Friends‖ for the titles of sessions. Along with many other creative ideas, we produced our own training teaser entitled ―TV Podcasts‖ over the summer before. Photo, of and provided by, Ryan Greelish.

“Using podcast was also a great way to give a glimpse of individual personalities, which was reassuring to match a name to a face.” Each podcast featured different staff members with a particular focus. The first podcast featured our six new Senior Resident Assistants, which meant that we had to get an early start on videotaping at the end of May. During the early summer, a simple movie maker program was used to create an energizing podcast where Senior Resident Assistants shared tips about arriving with an open mind, ready to meet new people, and not to be nervous. The second podcast featured the returning Residence Hall Directors. This gave the opportunity for them to share their hobbies, some resources and their location.

Each podcast gained more excitement with the anticipation for the next. The third and final podcast featured the new Residence Hall Directors sharing their background, where they will be working and what they are looking forward to. Using podcast was also a great way to give a glimpse of individual personalities, which was reassuring to match a name with a face. Each Training Teaser podcast was posted on ―YouTube‖ and e-mailed to Resident Assistants towards the end of the summer. After the first podcast was e-mailed, positive feedback flourished and spread rapidly. All Resident Assistants, Senior Resident Assistants, and Residence Hall Directors enjoyed watching them. They hyped up RA Training before it was time to begin. The RAs came in excited, positive, and felt a little more comfortable knowing a friendly face. Overall the feedback was all supportive of these Training Teaser podcasts. As we began the discussions of RA Training for this year, the new Senior Resident Assistants were on board with doing podcasts again. This was a surprise because the podcasts last year followed the ―RA Guide‖ theme. But we were all more than happy to make this a tradition and continue with our pirate theme this coming year. Below are the links to our three Training Teaser podcasts from last year and be on the lookout for pirate themed podcasts this year! v=YaYKh9eK5KE&feature=related v=DndT6-xDqQA&feature=related Ryan Greelish is a Residence Hall Director at Sacred Heart University. To contact Ryan, please e-mail her at 22


THE NAVIGATOR “Just Do It...Getting Involved with NEACUHO” Ryan Young, UMass Amherst & Joe Murphy, Skidmore College

This article is being adapted from a presentation given at the NEACUHO Annual Conference at Roger Williams University this past June. The presentation aimed to educate members on how they can become involved with the organization and help build upon their professional development opportunities. Our audience found this information to be helpful, so we wanted to share it with everyone in NEACUHO!

My name is Ryan Young, and I am currently a Residence Director at the University of Massachusetts Amherst. Over the last couple of years, I have had the great opportunity to become active in NEACUHO. I, too, had my first encounter with NEACUHO at Castleton State. While sitting in the New Professional‘s Orientation, I was encouraged to sign up for the Case Study Competition. Being the only person from my institution present, I thought this would be a great way to make some connections and challenge myself as a professional. During the conference, my group members and I met with several professionals from throughout the region. Having a great experience, I decided I needed to be a part of this amazing organization. So, I filled out a committee application. I never realized it would be one of the best decisions I had ever made professionally. My experiences on the New Professionals Development Committee and the Program Committee have allowed me to meet and work with colleagues from all over the region.

My name is Joe Murphy, and I am currently a Residence Hall Director at Skidmore College in Saratoga Springs, NY. Since becoming involved with NEACUHO over the past three years, I have had opportunities to serve the organization, learn new skills, and network with amazing colleagues. My experience includes being a member of the New Professional Development and Program Committees, Chairing the Media & Publications Committee, serving on the Web site Review and Branding & Recognition Task Forces, presenting at two Annual Conferences, being a Site Host for an RD2B Conference, attending RELI, and recently being voted to serve as the Eastern-New York & Vermont District Coordinator.

N E ACU H O offe r s its me mbe r s a mul tit ude of opportunities. There‘s something for everyone, from new professionals just starting to get involved to seasoned professionals with years of experience. For those of you who may not be familiar with all NEACUHO has to offer, we‘d like to highlight a few of these opportunities for you now.

My first interaction with NEACUHO was at the Annual Conference at Castleton State College in June 2007. During spring training of my first year as a Residence Director (Graduate Assistant) at SUNY Plattsburgh, my Director and Assistant Director asked the group if anyone had interest in attending a Housing & Residence Life Conference. I was excited at the opportunity and had a lot of fun at the conference. During the New Professional Orientation, the outgoing committee chair encouraged everyone to join a committee and he lp inves t in the ir pr ofe ss ional development. Back then, committee applications were still in paper form, so I read over the application and sat next to a current committee member in the hospitality suite who I had seen speak on the orientation panel earlier. I asked him several questions about his experience with the committee and what would be expected of me as a member. It all sounded pretty reasonable and exciting, so after talking it over with my supervisor at breakfast the next morning I submitted my first committee application.

First, there is writing for The Navigator This doesn‘t require you to be a member of any committee, travel or even give up a lot of time. The Media & Publications Committee are always looking for people to write articles on current trends and issues. If you have a topic you‘re interested in, consider doing some research and sending the article in. Submission dates can be found on the NEACUHO website. Next, you can attend or better yet, present at a conference. NEACUHO offers many conferences throughout the year. These are great chances for you to share your knowledge and experience. Each event has a ―call for programs,‖ so be on the look out throughout the year for these opportunities. Conferences not only allow you to bring a ton of information back to your campus, but are also great networking opportunities! Continued on next page... 23


THE NAVIGATOR Serving on a task force is also a great opportunity. Throughout the year, the NEACUHO president may create a variety of task forces. These groups will often look at issues within the organization and present the information to the executive board. This information allows the executive board to make better informed decisions. These task forces are made up of professionals representing all types of institutions and experience levels. So, if you are interested in being considered, just let a member of the executive board know.

committee is responsible for hosting the Mid-Level Institute, the Spring Drive-In, and Nexus NEACUHO. The Program Committee is responsible for coordinating the educational programming aspects of The Annual Conference. This includes any pre -conference programs, the new professional case study competition, selecting the slate of programs for the conference, and determining award winners. The Residential Operations Committee covers the specific areas of housing assignments, conference services, assessment, technology, residential facilities, and food services. This committee works to promote education and awareness around these topics and to support members of NEACUHO involved in this aspect of the housing profession. Res Ops also implements the Residential Operations Drive-In and Trade Show. The Risk Management and Legal Issues Committee coordinates activities and programs related to risk management, legal issues, crisis planning, and judicial affairs. RMLI writes articles for The Navigator, develop/present programs at NEACUHO conferences, and host workshops and networking opportunities. The Social Issues Committee addresses issues of social justice by identifying and creating strategies to specifically address distinctive needs such as diversity, women's issues, GLBT issues, and the needs of other special or oppressed populations. This committee has also coordinated and implemented the Social Issues Retreat Series (Professional of Color and Allies Retreat, GLBT and Friends Retreat, Women's Winter Renewal Retreat).

Fourth, NEACUHO has a listserv and discussion board that provides updated information. These online tools are quite handy when you are looking for a wide variety of information. You can post questions you may have, get ideas for initiatives on campus, and research. This is a great resource for communication! Finally, NEACUHO offers its membership the opportunity to join committees. This is one of the easiest ways to get involved. NEACUHO has eight committees where membership is made up of professionals from across the region. Each group has a specific focus and charge related to assisting our organization and profession move forward. Below is a brief description of each committeeâ&#x20AC;&#x2DC;s responsibilities. The Corporate Relations Committee recruits and builds relationships with our Corporate Affiliates and Corporate Partners. These companies and individuals provide support for NEACUHOâ&#x20AC;&#x2DC;s programmatic and operational needs throughout the year. In addition, this committee is responsible for soliciting vendors to promote their products at the Annual Conference. This committee also assists with the coordination and implementation of the Residential Operations Drive-In and Trade Show. The Media and Publications Committee works to gather current information from members and committees for publication purposes. This is mainly accomplished through the bi-monthly The Navigator editions. The New Professional Development Committee provides a system to welcome, support, and educate new professionals and paraprofessionals. Specifically this includes the New Professional orientation at the Annual Conference, and the coordination and implementation of the New Professional Drive-In and four RD2B Conferences during the year. The Professional Development Committee provides a system to welcome, support, and educate mid-level and senior level professionals within the region. This

Being involved with NEACUHO has been a phenomenal experience for both of us. The conferences we have attended, the conversations we have had, and the many colle agues and true friends we have made in the organization, have motivated us to continue in residence life and give our jobs 120 percent. Our involvement has kept us balanced in the profession, along with our work and personal life. We know NEACUHO can do the same for you and hope to see you at NEACUHO events!

Joe Murphy is a Residence Hall Director at Skidmore College. To contact Joe, please e-mail him at Ryan Young is a Resident Director at UMass Amherst. To contact Ryan, please e-mail him at



THE NAVIGATOR Reflections from the 2010 Regional Entry Level Institute (RELI) Erin McDowell, Quinnipiac University & Sonya Alexander, The University of Hartford

The Regional Entry Level Institute (RELI) is a professional development seminar co-directed by Joanne Goldwater (St. Mary’s College of Maryland) and Jon Conlogue (Westfield State College) that focuses on a series of topics selected to help entry-level professionals aspire to mid-level positions in residence life and beyond. Each year RELI rotates between NEACUHO and MACUHO region institutions and this year it was hosted by David Clurman at the University of Maryland Baltimore County. In order to ensure an appropriate mentoring environment, enrollment is limited. This year RELI was only able to accept 28 of the over 60 applicants who applied.

McDowell, Residence Hall Director at Quinnipiac University. Why did you attend? Sonya: I had heard so much about RELI and what I could learn from it. When I spoke to some of my past and present supervisors, a majority of them had gone to RELI. I look at them now and how successful they are in the field and relate some of that to RELI. This inspired me to apply to go this year. RELI was not only a chance to learn about becoming a better professional but it was also an opportunity to network with other entry-level professionals in the field. I also attended RELI because it would allow me to work with a seasoned professional who would mentor me. I have never had a mentor and I wanted the chance to build a mentor/mentee relationship with someone in the field.

“I have never been a change agent and these sessions gave me the tools to be one successfully.” RELI is designed around a set of competencies identified as essential to move on to a mid-level position. This year‘s competencies were accountability, campus politics, crisis management, managing multiple priorities, recognizing the needs of diverse students, supervision, and working with change. These competencies were presented over the course of three days by RELI faculty who were experienced professionals and CHOs from the NEACUHO and MACUHO regions. This year‘s faculty included Olan Garrett (University of Maryland College Park), Jeffrey Horowitz (Binghamton University), Shigeo Iwamiya (Rutgers University Newark), Sean Killion (Temple University), Cindy Long Porter (Quinnipiac University), Dianne Manning (Massachusetts College of Liberal Arts), and Brenda Stanley (Towson University).

Erin: I attended RELI with the hopes of using the institute to help me reflect on my experiences from my first year as a hall director at Quinnipiac and focus my direction for my professional career. I also looked forward to meeting and learning from different new and experienced professionals from the NEACUHO and MACUHO regions.

Photo ,of and provided by, Erin McDowell.

Below are some insights about attending RELI from two different participants, Sonya Alexander, Residence Hall Director at The University of Hartford and Erin

What did you learn from attending the sessions? Sonya: I learned about me as a professional. RELI helped to reassure me that as resident director, I am doing okay, in fact better than okay. RELI also helped me to learn that I may be ready for the next step in my professional career and begin to look at positions that require more responsibilities. I was able to look Continued on next page...



THE NAVIGATOR at different competencies and apply them not only to my current position as a resident director but also how to apply them as an assistant director.

well as I prepare to pursue a mid-level position in the future. What was your favorite part of the institute? Sonya: I cannot just choose one thing that was my

Erin: I learned a great deal from attending the sessions but overall RELI reinforced and made clear larger themes that I can apply to my current position and professional career. One theme that stands out is based on the saying—it is not about me, but we. RELI reinforced how important this is to having a successful department and working as part of a team. In our daily routines it can be easy to get wrapped up in the details that directly impact us in our positions but we can only be better professionals by taking the time to zoom out and consider the bigger picture and the many factors and players involved in making decisions.

Photo provided by Erin McDowell 2010 RELI Participants.

favorite part of the institute because there are several. I loved meeting my suitemates. They each brought a different experience to the institute that I could relate with and learn from. I loved my cohort. Each of them are bright ladies and gentlemen in which I made some valuable connections with. I loved my one-on-one time with my mentor Jon Conlogue. He helped me to figure out the direction that I want to take in my career and what I need to do in order to get there. My one-on-one session with him was inspiring and educational and I do not think I could have a better guidance anywhere else. Finally, I loved the

How does what you learned translate into working in the field? Sonya: The session that I found to be the most applicable to me was a session on Working with Change presented by Brenda Stanley from Towson University. Why this session touched me is that I found an understanding about why change occurs and why there are certain ―sacred cows‖ that cannot be changed. I have never been a change agent and these sessions gave me the tools to be one successfully. Erin: Attending RELI reinforced that it is important to know that—you don’t know, what you don’t know. Through attending RELI, I had the opportunity to talk to many experienced professionals in the field that were very open and welcoming of questions. My experiences there have encouraged me to continue to gain confidence as a new professional by trusting my instincts and being aware of the fact that I don‘t always have all of the information. With this acknowledgement, I will be better able to thoughtfully and appropriately ask more questions of my staff and supervisors so that I can be a stronger and more informed professional that continually works in the best interest of our department and mission. This is an invaluable way of thinking that will serve me

“By the end of our time at RELI, the New Professionals and Faculty combined were a close knit group bonded by our shared experiences.” moo-tastic time I had a RELI! RELI is not just about the learning different competencies, it‘s also fun! (go to RELI and find out what I mean!) Erin: My favorite part of RELI was the relationship building that took place in and out of the classroom. We stayed in UMBC suites with other new professionals that, for most of us, were 26

Continued on next page...

THE NAVIGATOR complete strangers before the institute. The faculty also stayed in the same hall and often socialized with us at night by playing fun card games or having dinner and a night on the town in Baltimore. By the end of our time at RELI, the new professionals and faculty combined were a close knit group bonded by our shared experience. Many of us have continued to stay in touch over Facebook and e-mail communication. Forming these bonds was great because it has given me differing resources and perspectives beyond my institution. Additionally, when I attended the NEA CU HO A nn ual Conference only weeks later, it was very comforting to see many familiar faces and friends from RELI.

Below is a listing of all in attendance: NEACUHO: Sonya Alexander, University of Hartford Victoria Briars, SUNY-Geneseo Batia Epelbaum, Vassar College Kevin Fisher, Westfield State College Jennifer Greeno, Syracuse University Michael Guthrie, Mitchell College Tracy Hensley, Skidmore College Julie Hershkowitz, Northeastern University Brian Hopkins, Syracuse University Erin McDowell, Quinnipiac University Courtney Moore, Bentley University Zulela Smaak, SUNY-Geneseo Matthew Talbot, Endicott College John Zocco, University of New England MACUHO Laura Arthur, Towson University Kelly Bowes, Centenary College RJ Carroll, Cabrini College Jacqueline Cetera, Seton Hall University Jessica Fantini, Lycoming College Stephanie Hurley, Marshall University Patrick Lukingbeal, Georgetown University Eric Morris, Shepherd University Christopher Ottey, Alvernia University William Petrick, Seton Hall University Kenrick Roberts, The Catholic University Joseph Uter, Towson University Julie Warshauer, Saint Peterâ&#x20AC;&#x2DC;s College Amber Zifzal, Wheeling Jesuit University

Photo of ,and provided by, Sonya

Would you recommend it to Alexander. others? Sonya: Apply! Apply! Apply! I would definitely recommend RELI to others. RELI was the best thing that has happened to me professionally because it helped me to realize my potential. Ask any RELI alumni and they will tell you that they are probably still floating on the RELI cloud. I know that I am! Erin: I would definitely recommend this experience to other new professionals. Leaving RELI, I felt (and still feel) very motivated, inspired and rejuvenated to go back to Quinnipiac and do great things! Additionally, I made lasting relationships with an amazing group of professionals that I might not have otherwise had the opportunity to meet. The experience for me was a profound one that is challenging to capture in this short piece so I would encourage anyone who seeks to learn more about the institute to give me a call or speak to other participants they may know.

Erin McDowell is a Residence Hall Director at Quinnipiac University. To contact Erin, please e-mail her at Sonya Alexander is a Residence Hall Director at The University of Hartford. To contact Sonya, please e-mail her at





Meet The 2010-11 NEACUHO Executive Board

Photo provided by the Media & Publications Committee.

Submit to The Navigator Do you have something to share with NEACUHO??? All entries for The Navigator come from members just like you. Please feel free to submit articles concerning student affairs and residential life issues, departmental staff updates, recognition of members, committee updates, district updates, and much more. E-mail all submissions to or Issue Focus New Professionals & Transitions Chief Housing Officers Mid-Levels New Professionals Chief Housing Officers

Submission Deadline September 15th November 8th January 14th March 8th May 9th

Publication Date October December February April June

To download past issues of The Navigator, visit us at Feel free to e-mail Pete Nardone at with any questions you may have about submissions for The Navigator. 28


2010 Conference Host Committee Members of the 2010 Roger Williams University Host Committee: Conference Chair Carol Sacchetti Registration & Housing Committee Chair Patrick Tanner Budget Chair Theresa Capelo Hospitality Chair and Program Committee Liaison Michelle Hansen Publicity and Binder Chair Laurel Dreher Special Events and Volunteer Co-Chair Kim Beardsley Volunteer Co-Chair Ashvin Sahni Dining Chair Megan Barbato Exhibitor Chair Danny DiCamillo Technology Chair Paul Villemaire Additional Host Committee Members: Megan Dumaine, Lori Mederios, Debbie Forrest, Jen Stanley, Cliff McGovern, and Tony Montefusco Volunteers from Roger Williams University:

Kim Beardsley, Theresea Capelo, Laurel Dreher, Meg Dumaine, Debbie Forrest, Michelle Hansen, Heidi Hartzell, Kim Hill, Lori Medeiros, Carol Sacchetti, Ash Sahni ,and Jen Stanley

Volunteers from Around the Region:

Sonya Alexander, Courtney Andros, Markus Auwaerter, Emily Balcom, Ryan Ballantine, Andrew Beverly, Rich Bova, Victoria Briars, Michelle Brokaw, Stephanie Cave, Daniel Compo, Michael Cox, Ashley Dame, Heather Davis, Marissa Derderian, Jen Durocher, Kristen Eldridge, Jess Faulk, Bethany Feldman, Harold Fields, Elizabeth Fogarty, Matt Foster, Woodrow Freese, Jared Gabrey, Brendon Goodridge, Nate Gordon, Mike Guthrie, Colleen Haggarty, Mike Hamilton, Tracy Hensley, Justine Herbold, Julie Hershkowitz, Josh Hettrick, Carlyle Hicks, Megan Houlihan, Megan Igoe, Keith Johnson, Alex Jones, Sarah Judy, Kim Kenniston, Shelly Keniston, Steph Ketterl, Dave Lewis, Joe Limanni, Kelly Lough, Nathan Lubich, Greg Mantolesky, Mandy Martin, Justin McCauley, Amanda Metzger, Courtney Moore, Joe Murphy, Pete Nardone, Zach Newswanger, Adam Nichols, Carolyn Oâ&#x20AC;&#x2DC;Laughlin, Katie Orlando, Shannon Overcash, Winnifred Paul, Jen Paulin, Ann Marie Przywara, Sara Quagliaroli, Scott Radimer, Cathy Raynis Meeker, Donna Rogalski, Eric Rollo, Julie Rothhaar, Tara Rupp, Matt Samuelson, Jose Sanchez, Amanda Scheerbaum, Kathleen Schreier, Courtney Shea, Christopher Slater, Jen Spade, Bill St. Jean, Amanda Surgens, Matt Talbot, Shruti Tekwani, Frank Tierney, Becky Vandawalker, Eric Vaughn, Cheryl Vieria, DaVaughn Vincent-Bryan, Casey Wall, Casey Whittaker, Doneita Wilson, Emmalyn Yamrick, Chip Yensan, and Lenny Zeiger

Annual Conference Sponsorship @ Roger Williams University ~Bon Appetit Dining Services ~E Rez Life ~Residence Life & Housing (RWU) ~Vice President Student Affairs John King ~Perkins and Will ~Foliot Furniture ~John Savoy and Son ~Mac Gray Campus Solutions ~Three Mountain Furniture ~Schrader and Schrader

Annual Conference Sponsorship 29




NEACUHO Exhibitors The 2010 Conference Exhibitors! • Adden Furniture • Adirondack Solutions, Inc. • ASI Campus Laundry Solutions • Blockhouse Furniture • Bon Appetit • Butler Woodcrafters, Inc. • Campus Specialties, Inc. • Campus TeleVideo • Cannon Design • Chambers Corporation • Coast to Coast Promotional Products • CORT • DCI, Inc. • Dorm in a Box • eRezLife Software, Inc. • Exeter Architectural Products • Faxon Sales, Inc. • Foliot Furniture


• Greensender • John Savoy and Son, Inc. • Mac-Gray Campus Solutions, Inc. • Maui Wowi Hawaiian Smoothies • Moduform • New England Woodcraft • Perkins & Will • Pierce Contract Furniture Group • RT London • Sauder Education • Shrader and Shrader, Inc. • Southwest Contract • Stanley Security Solutions • Starrez, Inc. • Three Mountain Furniture • Transformations Furniture, Inc. • Transolid • University Loft, Co.

Thank You—We are grateful for your support!

Photo provided by the Media & Publications Committee


Photo provided by the Media & Publications Committee


Bridge Your World Photos provided by the Media and Publications Committee.







The NEACUHO Annual ConferenceView of a First Time Attendee Elizabeth Fogarty, Elms College Photo of, and provided by, Elizabeth Fogarty.

As everyone who works in residence life and housing knows, very few people we meet truly understand what we do. We find ourselves creatively explaining our position and comparing it to other occupations that are more commonly understood. Other commonly understood occupations that are often used are: guidance counselor, mentor, security, and residence hall monitor. And when someone says, ―Oh, you mean, like an RA?‖ we immediately correct them in unison by saying ―Oh no!‖ We all wait for the one time of year where we can walk among our own; where we can simply share our job title without further explanation and where we can exchange knowing glances. This only happens at one place, and that is the NEACUHO Annual Conference.

A welcome bag full of goodies and a detailed program booklet awaited me in my room. Inside the program was a detailed schedule. I immediately looked for the programs I was interested in attending. I scanned the list and found a few that I voted for while serving on program committee. I thought to myself how lucky I was to be a part of NEACUHO in such a behind-thescenes way. The gumption to submit my application for this committee was fueled by previous members who first persuaded me to participate in the case study last year during my first conference. I thought back to how hesitation began to sit in as Ryan Young gave me ―the look.‖ You know the look…the ―I‘m not asking you, I‘m telling you that this is a good thing‖ look. Well, it worked. I signed up, was paired with a group of new people, and loved every second of it. I built some great relationships and learned a lot about myself in my new professional role.

“So many different projects are available at the annual to work on that there is something for everyone. The opportunities are endless.” This was my second time attending the NEACUHO Annual Conference; however anxious butterflies filled my stomach as I pulled into the beautiful Roger Williams University campus. Familiar gorgeous ocean views and the lull of calling seagulls surrounded me. Being my second time around, I learned a few tricks such as checking in without my luggage. I excitedly took my swipe card and hunted for my room. Little did I know I would be walking into a 10 person suite! The suite in the North Campus complex was state of the art and the views of the campus from the fourth floor were stunning. A seemingly crowded room turned into an opportunity to meet new people and make some great friends. 33

I joined the program committee, attended every in-person meeting, phoned-in to conference calls, and volunteered for a handful of interesting projects. I went from being shy and uninvolved to knee deep in the excitement of NEACUHO. While working on the program committee, I learned a lot about the different professional aspects of housing and residence life. I worked with a number of NEAUCHO veterans and many new professionals such as myself. So many different projects are available at the annual to work on that there is something for everyone. The opportunities were endless. I jumped at the opportunity to help with the certificates, call for programs and other advertising aspects of preparing for the conference. I thought this was a perfect fit as art and creativity are things I enjoy. It was later decided that a special call for programs geared towards CHOs and mid-level professionals was needed to enhance the variety of sessions provided. I worked closely with a small focus group to accomplish this task using the call for pro- Continued on next page...



THE NAVIGATOR grams I previously created. The response was overwhelming! I received emails from CHOs all across New England-something I never would have imagined happening in my second year as a new professional!

The big day finally came. It was June 9 and I pulled into RWU once again. I reunited with my fellow program committee members along with friends I had made at last year‘s conference. Two shiny ribbons proudly hung from the bottom of name tag: purple signifying that I was a new professional and red signifying my efforts as a program committee member. It‘s the little things at the conference that made my experience unforgettable. When asked by others if I would be rejoining, I already knew my answer. For the first time, without any hesitation or persuasion, I definitively said, ―Yes, I am!‖

“It‟s the little things at the conference that made my experience unforgettable.” Time flew by quicker than I had thought. It was already March and the conference was quickly approaching. It was time for one of the most important meetings of the year: choosing the program proposals for the conference. The meeting took place at RWU on a Friday and I jumped at the opportunity to attend. It was something I wanted to do for the committee, but part of me secretly also thought, ―A free day off from the office? I‘m there!‖ I pulled onto the campus of Roger Williams University for the first time. The weather was uncharacteristically warm for March, but it gave me a true sense of what the campus could be like for us in June. The majority of the morning was spent with the grueling task of sifting through hundreds of proposals. We broke out into small groups to tackle the task at hand-yet again another excellent opportunity for me to meet new people! After a few hours, we took a break and went on an exclusive tour of the new facilities for the inside-scoop on where we would be during the conference. We were in awe of the buildings, meeting spaces and scenic water views. Being the enthusiastic photographer that he is, Joseph Murphy found us a picturesque spot in front of large white adirondack chairs with the water as our backdrop. Upon leaving the campus that day, I felt excited by the accomplishments of my group. Whether people were able to attend or not, I knew we all actively collaborated in some way.

Elizabeth Fogarty is an Assistant Director of Residential Life and Housing at Elms College. To contact Elizabeth, please e-mail her at

Photo provided by the Media & Publications Committee.



The NEACUHO Annual ConferenceView of a First Time Attendee Stephanie Weishaupt, Utica College One of my favorite things about late summer is not the return of students to campus. Instead, it is the start of the college football season. There are a lot of things to love about college football, the excitement, the crazy fans, the tailgating, and, of course, the immense amount of hard work and team work that goes into making good teams great. When I think about college football I am reminded of a quote by long time Penn State coach Joe Paterno, ‖You have to perform at a consistently higher level than others. That's the mark of a true professional.‖

broaden the way we think about higher education issues, meet and network with some wonderful colleagues, and really strive to think about ways to better both our own professional experiences and the experiences we offer our students and their families. NEACUHO‘s broad range of topics like learning about how to build a Living Learning Community, considering ways to think about creative sanctioning, attending a cultural experience or finding a committee to get involved in, provided attendee‘s the opportunity to broaden both personal and professional practices.

At this point you might be saying to yourselves, ―okay this is nice but what does this have to do with the NEACUHO conference?‖ Well for a first time conference attendee no quote could better summarize the message I walked away from the 2010 NEACUHO Annual Conference with. There are a lot of people in Housing and Residence Life who use their positions as a starter job, and there‘s nothing wrong with that, it‘s a great place to gain experience and learn about oneself. There are others who go to work every day, do their job, and go home. There is nothing wrong with that either because while at work they give 100 percent. Finally, there are the true professionals who go above and beyond seeking out opportunities to both better themselves and create more enriching experiences for their students. They strive to be better in every student interaction, judicial hearing, professional meeting, and with every program they put on.

“The Annual Conference pushed me to think outside the box and perform my job at the highest level possible.” As a new professional I came away from the 2010 NEACUHO Annual Conference with a lot of positive energy and a strong reminder of why I, and many others, call Student Affairs not only their job but their profession. As I look to the coming year I know that by becoming more involved in NEACUHO I will challenge myself to think outside my own professional beliefs and be a better supervisor and mentor to my students. As a new professional the NEACUHO Annual conference reminded me that Joe Paterno‘s quote is true not only in the world of college football but in the world of higher education as well. The Annual Conference pushed me to think outside the box and perform my job at the highest level possible. By working with others who hold the same belief we can not only excel at our jobs but build a true profession.

For me, the NEACUHO conference was the culmination of what true professionals can do when they work together. From the insightful words of keynote speaker Bill Boden, to the informative interest sessions, to the flooded Night in Newport, and everything in between. NEACUHO Annual Conference offers a great place to challenge and

Stephanie Weishaupt is an Area Coordinator of Residential Life and Housing at Utica College. To contact Stephanie, please e-mail her at 35




NEACUHO 2011Annual Conference: Getting Ready to Build Our Legacy Kathleen Schreier, Rochester Institute of Technology

Greetings from Rochester Institute of Technology (RIT), hosts of the 2011 NEACUHO Annual Conference. The Center for Residence Life and Housing Operations staff looks forward to seeing all of you on our beautiful campus in less than one year. The host committee wants to congratulate Roger Williams University on a successful and fun 2010 conference. Most of our host committee was in attendance and it was a good opportunity for us to see how much work goes into planning an event of this nature and magnitude. The Roger Williams staff did an excellent job and left very large shoes to fill for our staff. Over the next year, we will introduce you to Rochester, New York and RIT. We know you have come to expect outstanding programs and professional development opportunities from a NEACUHO Annual Conference. We will show you how that, combined with beautiful scenery, a lively night life, and a unique campus will make for a conference for everyone to remember.

Kathleen Schreier is an Area Director of Residential Life at Rochester Institue of Technology. To contact Kathleen, please e-mail her at

We have several ways for you to stay up-to-date on whatâ&#x20AC;&#x2DC;s happening with the annual conference. You can follow us on Twitter: NEACUHO 2011, join our Facebook group: Building Our Legacy: NEACUHO 2011 Annual Conference, or bookmark our Web site at Are you interested in getting involved in the Annual Conference? If you are local, or even if you are not, you have valuable perspective and insight that would be helpful to the host committee. Below is a listing of the chairs from each of our committees that will be preparing for your arrival in 2011! Feel free to contact anyone if you are interested in getting involved or have questions. 36


THE NAVIGATOR personal responsibility to your own pet peeves. Distribute it and don‘t leave room for ambiguity – this will put your staff at ease because they will Tara Rupp, Fairfield University have a very clear understanding of what is required and it will eliminate the ―I didn‘t know what was expected of me‖ excuse during the year. Once expectations are established, focus on building a team mentality. The stronger the team, the easier your job will be because they will find ways to support each other and work through issues on their own rather than enlisting your help for every concern. During training, we incorporate team builders daily and continue this throughout the year. In June I had the opportunity to attend and present at my Starting staff meetings with a check-in like highs, lows, and first NEACUHO annual conference. I presented on weirdos or a floor update so RAs can discuss what has been supervising student staff and I was honored to be given the happening with their residents helps keep the staff informed Best First Time Presenter Award at the closing banquet. It and gives everyone a chance to talk. Finding the time to do felt like I had come full circle since I chose this subject fun things like staff dinners, ice cream outings, or bowling because during my first year as an Area Coordinator I will keep the job fun and show your staff you care. struggled as a supervisor – I had a tendency to be too easy on my RAs, to solve problems rather than developing leaders, Keeping your staff motivated is particularly important and I had no work/life balance because I always wanted to throughout the year. Don‘t forget you‘re working with be available. When I was moved to a hall with twice the students with extremely busy schedules. One thing I do is number of RAs in my second year, I knew I needed to learn have a Staff Member of the Week Award-we hand out #1 from my mistakes or I wouldn‘t make it to second semester! rubber ducks each week to a different RA. I pick the first This article includes some of the lessons I‘ve learned and tips winner and then the previous week‘s winner awards the next prize – this allows the staff to recognize each other‘s I shared during my presentation at NEACUHO.

Work Less by Supervising Better: A Guide to Developing Student Staff

NEACUHO Annual Best First-Time Presenter Award Winner

One of the main reasons supervisors struggle is limited selfawareness. To be a successful supervisor in any field one must understand their styles, strengths, weaknesses, and perhaps most importantly, how they are perceived by others. Personality tests are a great place to start. Almost everyone is familiar with the Myers-Briggs Type Indicator, but I found the Social Styles Inventory to be especially helpful since results include how one may react under stress and be perceived by others (see Paula Caproni‘s Management Skills for Everyday Life). While nothing in these assessments shocked me, taking the time to reflect on the results allowed me to pinpoint areas I struggle with so I am more aware of where I need to improve.

“Reflecting on my strength, areas for growth and learning from my mistakes has allowed me to improve how I work with my supervisees.” accomplishments. I also ask the RAs to give other staff members ―kudos‖ in their weekly reports. I then compile these and include them at the bottom of our meeting agendas. It‘s an easy way for everyone to show each other appreciation. To encourage personal responsibility, we have a task jar. At the beginning of the year each RA writes down four things they would like someone to do for them on separate pieces of paper. The task must take less than two hours and cost less than $5. Some examples are bulletin boards, hanging flyers, or a coffee from Dunkin Donuts

The first thing I do during training is go over expectations with my staff. Take the time to develop an expectations sheet that includes everything from communication to

upon request. These all go into the task jar and when an Continued on next page... 37


THE NAVIGATOR “The stronger the team, the easier your job will be because staff will find ways to support each other and work through issues” RA is late for staff meeting or misses a deadline, they must pull from the jar. It is a fun way to promote responsibility and meeting expectations.

Photo provided by the Media & Publications Committee.

I have found the situational leadership model to be an extremely effective tool for working with student leaders. The goal is to develop confidence and competence to create independent employees so there is less work for the supervisor. This model focuses on three things –leadership style, employee readiness, and the characteristics of the task. It encourages supervisors to use either task-focused or relationship-focused behavior based on the assignment and the developmental ability of the employee. This means understanding what the RA needs from you at a particular moment – do they need step-by-step instructions (taskfocused)?, do they need encouragement to build confidence in their abilities (relationship-focused)?, or do they need some combination of the two? This model has helped me focus on the different developmental needs of my RAs at various points and has taught me to vary my managerial style accordingly.

Photo provided by the Media & Publications Committee.

Becoming a better supervisor is an essential component for any residence life professional, but it is also an extremely rewarding process. Reflecting on my strengths and weaknesses and learning from my mistakes has allowed me to improve how I work with my supervisees. This has led to a stronger team, more motivated student leaders, and a better overall residential community, which is ultimately why most of us became residence life professionals. References: Caproni, Paula J. Management Skills for Everyday Life. Upper Saddle River: Pearson Prentice Hall, 2005.

Tara Rupp is an Coordinator of Residential Life at Fairfield University. To contact Tara, please e-mail her at



Annual Awards

Photos provided by the Media & Publications Committee. (Top) Joe Murphy & Gary Bice Jr. (Left) Karess Gillespie, Brendan Goodridge, Sarah Samson & Matt Samuelson. (Right) Tracy Hensley & Trixy Palencia.

Awards Lifetime Service - Kathi Bradford, Westfield State College Distinguished Service - Carol Sacchetti, Roger Williams University Outstanding Service - Stephanie Cave, Northeastern University Elizabeth Sinkiewicz Reid New Professionals Award - Joe Murphy, Skidmore College Women's Issues Outstanding Achievement Award - Beth Moriarty, Bridgewater State College

Program Awards Best of the Northeast - Beth Moriarty, Bridgewater State College First Time Presenter - Tara Rupp, Fairfield University New Professionals Case Study - Sarah Samson, SUNY Plattsburgh; Karess Gillespie, Syracuse University; Brendon Goodridge, MCLA; Matt Samuelson, SUNY Fredonia Best of the Drive-In - Beth Moriarty Bridgewater State College Best of the Poster Presentations - Tracy Hensley, Skidmore College

Award Reimbursements Rising Star New Professional - Megan Houlihan, University of Hartford James Casey New Professional - Michael Guthrie, Quinnipiac University Professional Development - Trixy Palencia, Southern New Hampshire University NEACURH to NEACUHO Awardâ&#x20AC;&#x201C; Savannah Rose, Northeastern University RELI Award Reimbursement - Zulela Smaak, SUNY Geneseo; Courtney Moore, Bentley University; Erin McDowell, Quinnipiac University; Tracy Hensley, Skidmore College; Kevin Fischer, Westfield State College; Victoria Briars, SUNY Geneseo; Sonya Alexander, University of Hartford; Matthew Talbot, Endicott College; Julie Hershkowitz, Northeaster University; Michael Guthrie, Quinnipiac University NHTI Award Reimbursement - Jen Golojuch, Mount Ida College; David Pe, New York University, and Steve Prue, Boston College 39




2010 Fun Run Award Winners Women Under 30: 1st place—Michelle Brokaw (25:58) 2nd place—Jessica Donovan (27:10) 3rd place—Jess Moore (32:39) Women Over 30: 1st place—Amanda Surgens (26:37) 2nd place—Kathleen Schreier (31:00) 3rd place—Tara Rupp (31:40) Men Under 30: 1st place—Joseph Murphy (21:38) 2nd place—Chris Marquart (26:57) 3rd place—Pete Nardone (27:42)

Photos provided by the Media & Publications Committee. (Top) Michelle Brokaw, Steve Luber, Jessica Donovan, Jess Moore, Tara Rupp, Kathleen Schreier, Amanda Surgens & David Holmes (Bottom) Derek Zuckerman, Joe Murphy, Pete Nardone & Chris Marquart.

Men Over 30: 1st place—David Holmes (23:57) 2nd place—Derek Zuckerman (24:38) 3rd place—Steve Luber (26:39) Walkers: Zach Newswanger (12:13) Keyne Cahoon (12:13)

Congratulations to all of our award winners! A special note of congratulations to Kathi Bradford, Lifetime Service Award Winner. 40



Great Job to All Our Conference Presenters!

Annual Presenters Photo provided by the Media & Publications Committee.

• Bill Bolden, Keynote Speaker • Elizabeth Knowles, Area Director-Bryant University • Kelly Parks, Area Director-Bryant University • Vincent Ciampollilo-Area Director Bryant University • Gregory Madrid, Residence Hall Director-Quinnipiac University • Erin McDowell, Residence Hall Director-Quinnipiac University • Shelly Keniston, Associate Director-Bridgewater State College • Amanda Surgens, Resident Director-Bridgewater State College • Erin Courville, Resident Director,-Bridgewater State College • Erin Kennelly, Resident Director-Bridgewater State College • Billy Dunn, Assistant Director Student Activities/Resident Director-Dean College • Shannon Overcash, Director of Residence Life-Dean College • Cindy Long Porter, Associate Dean and Director of Residential LifeQuinnipiac University • Rich Bova, Senior Associate Dean-Brown University • Chip Yensan, Director of Residential Life-University of Rhode Island • John Conlogue, Director of Residential Life-Westfield State College • Christopher Muller, Director of Residential Learning Communities-Hofstra University • Megan Houlihan, Resident Director-University of Hartford • Michael Hamilton, Complex Coordinator-Worcester Polytechnic Institute • Luis Inoa, Assistant Dean of Students-Vassar College • Scott Radimer, Resident Director-Bentley University • Jana Jacobson, Assistant Director of Residential Life- Keene State Photo provided by the Media & Publications Committee. • Zach Newswanger, Assistant Director of Operations-Ithaca College • Lynne Deninger, Associate Principal- Cannon Design • Naomi Carton, Director of Residential Life-Worcester Polytechnic Institute • Katherine Dillon, Director of Residential Life, and Housing-Monroe College • Amanda Cataldo, Assistant Director; Office of Campus Housing-Farmingdale State College • Christina Lowery, Assistant Dean Residential Commons-Rensselaer Polytechnic Institute • Gary Bice Jr., Director of Residence Life-SUNY College at Fredonia • Darese Doskal-Scaffido, Director Residence Life& Judicial Affairs-Tompkins Cortland Community College • Tony Montefusco, Executive Director University Housing Operations and Planning-Roger Williams University • David Damon, Associate Principal-Perkins+Will • Andrew Grote, Associate-Perkins+Will • Kimberly Kelly, Interior Designer-Perkins+Will • Megan Igoe, Residence Hall Director-Quinnipiac University • Ed Klein, Director of Residential Life-Landmark College • Stephen Gagnon, Resident Dean-Landmark College • Carolyn Dennett, Assistant Director Counseling & Student Development-Roger Williams University • Linda Suriyakham, Ph.D, Roger Williams University • Sonya Alexander, Resident Director-University of Hartford • Brooke Bernard, Area Director-Pace University 41


THE NAVIGATOR • Kim Schmidl-Gagne, Program Coordinator-Keene State College • Peter Galloway, Director of Housing Services-West Chester University of Pennsylvania • Nancy Hunter Denney, Ms. Zing! Leadership-LLC • Chuck Lamb, Director of Residence Life-Rochester Institute of Technology • Cathy Raynis Meeker, NEACUHO President 2008-2009 • Nancy W. Smith, Assistant Director of Housing Operations-The New School • Sabrina Tanbara, Director of Student Affairs-The Julliard School • Paula Randazza, Assistant VP Student Development & Director Student Life-Rivier College • Kathi Bradford, Advancement and College Relations-Westfield State College • Brian Sirman, Resident Director-Wheelock College • Jennifer Anthony, Assistant Residence Director-Syracuse University • Andrew Roger Gordon, Director of Housing and Residential Life-Pace University • Michael Guthrie, Resident Director-Quinnipiac University • Christopher Scott, Resident Director-Mitchell College • briana Sevigny, Area Coordinator-Assumption College • David Holmes, La Trobe University-Australia & ACUHO-I Past President Photo provided by the Media & Publications Committee. • Beth Moriarty, Director of Residential Life & HousingBridgewater State College • Joe Murphy, Residence Director-Skidmore College • Ryan Young, Residence Director-UMass Amherst • Woodrow Freese, Assistant Director-Boston University • Patrick Tanner, Assistant Director Residence Life-Roger Williams University • Laurel Dreher, Coordinator of Residence Education-Roger Williams University • Patricia Leaheay-Hays, Area Coordinator-Saint Anselm College • Kristen Eldridge, Resident Director-Tompkins Cortland Community College • Jennifer Crane, Associate Director of Residence Education Quinnipiac University • Tracy Hensley, Resident Director-Skidmore College • Victoria Briars, Resident Director-SUNY Geneseo Photo provided by the Media & Publications Committee. • Isaiah Tolbert, Resident Director-SUNY Geneseo • Zachary Irish, Resident Director-Saint Anselm College • Michael Sale, Client Services Manager-Adirondack Solutions • Matthew Mckay, Residence Director-Saint John Fischer College • Temple Jordan, Residence Director-Northeaster University • Julie Rathaar, Residence Director-Northeaster University • Katie Orlando, Assistant Director Residence Life and Housing-University of Maine at Farmington • Tara Rupp, Area Coordinator-Fairfield University • Manuel Vasquez, Residence Director-Boston College • Jeffrey Horowitz, Assistant Director Residence Life & Housing-Binghamton University • Jessica Moore, Resident Director-Binghamton University 42


THE NAVIGATOR 2009-10 NEACUHO Annual Treasurer’s Report Fiscal Year: September 1, 2009– August 30, 2010

Treasurer’s Report

Total Revenue Total Expenditures Current Balance in Operating Account

$97,631.42 $96,448.22 $62, 812.86

Current Balance in Reserve Account Current Balance in Past Presidents Fund

$27,030.01 $ 1,300.00

June 4, 2010 June 4, 2010

Current Balance in Paypal Account: Current Balance in Paypal On Line: Charges from Paypal for transactions: Current Balance in Close Out Checking:

$1,100.19 $2,296.64 $118.32 $500.00

June 4, 2010 June 4, 2010

Major Revenue Summary: Membership Dues Corporate Affiliate Plan 2008 Annual Conference

$10,850.00 $10,600.00 $15,824.00

Major Expenses Summary: Awards & Scholarships Executive Board Expenses Conference Subsidy Conference Subsidy for Annual

$7,000.00 $8,752.68 $6,248.61 $11,000.00

($38,297.00 RWU Registration June 1, 2010)

June 4, 2010

(Anticipated Amount) June 1, 2010 (Includes NEXUS)

Highlights: Successfully transferred all bank accounts from past NEACUHO Treasurer, Rene Coderre, to new NEACUHO Treasurer, Zach Newswanger. Successfully set up current President Jeff Horowitz and President Elect Jen Hapgood with bank card access to NEACUHO accounts allowing for successful fiscal responsibility in the absence of the Treasurer at any time. This will continue with the removal of Jeff Horowitz from the accounts as past president and Paula Randazza replacing him on the accounts as President Elect. Successfully changed the contact name on our Insurance packages from the past treasurer of Sabrina Tanbara, to myself. Successfully approved Financial Guidelines for NEACUHO organization with the assistance of past Treasurer Rene Coderre and input from the NEACUHO Executive Board. Assisted in Stephanie Cave, Technology Coordinator, and Conference Chairs/Registration Chairs in the implementation of on line registration of conferences. Worked with Financial Task Force and NEACUHO Executive Board to pass 2009-10 Budget for the organization. Special thanks to the members of the NEACUHO Financial Task Force, for the time and help in reviewing all the budgets submitted this year. Nancy Smith, The New School - elected position - ENY Carol Sacchetti, Roger Williams University - appointed position - CT/RI Donna Rogalski, Boston University, RMLI - appointed position - MA Jim Carley, Keene State College, member at large - NH/ME/VT Will unveil new budget format and training this year for all NEACUHO Executive Board Members. NEACUHO Audit Findings: Not available at this time, report not back from auditor for 2008-09 year. Continued on next page... 43


THE NAVIGATOR If you have questions about our budgets and records, please contact: Zach Newswanger Ithaca College (2010-11 NEACUHO Treasurer)

Goals from 2009-10

Transition Treasurer position from Rene Coderre to Zach Newswanger Forms – make available on line; work to make them internet forms Update treasurer paperwork Learn history of Treasurer Transfer bank authority Set up Finance Committee Incorporate pay pal for all conference fees and membership fees Include new section in financial guidelines, outlining use of pay pal Incorporate 501c3 – Fell under 501c3 Taskforce Chair – Katie Orlando Educate Board and membership about what it means to be a 501c3 organization Photo provided by the Media & Publications Committee. Update financial guidelines accordingly Update Constitution accordingly Update Budget Layout Add new sub-codes to better represent and report NEACUHO Finances Continue to work with organization to subsidize conference costs to keep NEACUHO affordable to all its members Discuss possibility of creating a venue similar to the ACUHO-I Foundation for NEACUHO Set up NEACUHO PO Box Review and recommend extension of Treasurer Term to follow similar path to that of the President of NEACUHO (3 year term) Update fiscal guidelines to protect and enhance NEACUHO’s financial stability and interests for the upcoming years Review general financial practices Specify comps and their placements in committee and conference budgets Revise reimbursements regarding travel and lodging for NEACUHO Executive Board, presenters & guests

What I Accomplished. Transitioned Treasurer position from Rene Coderre to Zach Newswanger Update treasurer paperwork Learn history of Treasurer Transferred bank authority Set up Finance Committee Continue to work with organization to subsidize conference costs to keep NEACUHO affordable to all its members Update fiscal guidelines to protect and enhance NEACUHO’s financial stability and interests for the upcoming years Review general financial practices Specify comps and their placements in committee and conference budgets Revise reimbursements regarding travel and lodging for NEACUHO Executive Board, presenters & guests

What I hope will happen in the future – Goals for 2010-11. Forms – make available on line; work to make them internet forms Set up Finance Committee 2010-11 Revamp the registration form to ensure all data tracking; design registration report format with Technology Chair Investigate on line payment and include new section in financial guidelines Work with Executive Board to Incorporate 501c3 Set up accountant on retainer Educate Board and membership about what it means to be a 501c3 organization Update financial guidelines accordingly Update Constitution accordingly Set up NEACUHO PO Box – based on requirements of 501c3 Work with E-board to budget appropriately, using only funding raised during year, not roll over Write three articles for newsletter Work to establish conference rates that will benefit the entire NEACUHO Membership Continue to work with organization to subsidize conference costs to keep NEACUHO affordable to all its members Review and recommend extension of Treasurer Term to follow similar path to that of the President of NEACUHO year term) Educate Elected members on way to digitally sign Check Request Forms 44



Transitionsâ&#x20AC;&#x201D;Welcoming new members to their staffs:

Transitions & Recognitions

Binghamton University Gregory Steele, Assistant Director Residential Life Wimer Alberto, Resident Director Tiffany Dubon, Assistant Resident Coordinator William Hernandez, Assistant Resident Coordinator Orrin Kenyon, Assistant Community Director Nicole LeBlanc, Assistant Resident Coordinator Jose Maldonado, Assistant Resident Coordinator Ashley Maxwell, Assistant Resident Coordinator Sarah Cunningham, Assistant Resident Coordinator Rich Mendez, Assistant Resident Coordinator

Boston College Christie Anglade, Residence Hall Director Michael Lorenz, Residence Hall Director Elizabeth Teurlay, Residence Hall Director Troy Talkington, Residence Hall Director Ryan Mulderrig, Residence Hall Director

Quinnipiac University Heather Eaves, Residence Hall Director Michael Guthrie, Residence Hall Director Dustin Martine, Residence Hall Director

Sacred Heart University

Photo from Left to Right: Kyle Meadow, Leilannie Quintana & Jessica Flynn provided by Ryan Greelish.

Jessica Flynn, Residence Hall Director Kyle Meadow, Residence Hall Director Leilannie Quintana, Residence Hall Director St. John Fischer College Tiffany Clayton, Residence Director David Grimes, Residence Director Ashleigh Waugh, Residence Director

SUNY Fredonia Kristen Beck, Residence Hall Director Steven Bernstein, Residence Hall Director Jessica Deisenberg, Residence Hall Director Eric Hotchkiss, Residence Hall Director Patrick Woodward, Residence Hall Director

Tompkins Cortland Community College Meg Webster, Resident Director

UMass Amherst Eddie Hull, Executive Director of Housing & Residential Life Todd Porter, Selection & Development Specialist Kara Richardson, Resident Director 45

Photo of Tiffany Clayton provided by Stephanie Ketterl.



Transitionsâ&#x20AC;&#x201D;Welcoming new members to their staffs:

Transitions & Recognitions

The Center for Residence Life at Rochester Institute of Technology is pleased to announce our newest additions for 2010-11. Apartment Area Harold Fields, Community Director for Global Village Harold Fields has been a community enrichment coordinator (CEC) for two years and will be assuming a new role as the community director for Global Village. In addition to his role as a CEC, Harold served as an adviser to Unity House, taught a first year experience course, and served on several committees while at RIT. Prior to his time here, Harold served as a residence hall director at St. incent College in Pennsylvania-worked with summer outreach and preparatory programs, advised at-risk students, and worked with new student orientation. Harold has a BS in biology from Clarion University, Pennsylvania and an MA in student affairs in higher education from Indiana University of Pennsylvania. Amy Greer, Area Director for Perkins, Colony Manor, Racquet Club, and RIT Inn Amy Greer joins us from Monroe Community College where she has served for three years as a resident director. Prior to that, she worked at St. John Fisher College as a resident director. Amy brings a background in counseling from her masterâ&#x20AC;&#x2DC;s studies at Rider University, as well as her experience in advising, teaching first year students, and working with campus activities. Amy is also a graduate of Mansfield University and already. Residence Halls Kristy Cragg, Assistant Director for Ellingson, Peterson and Towers C Area Kristy Cragg has been appointed to serve as assistant director for the Ellingson, Peterson and Tower C Area. Kristy has served as a community enrichment coordinator for four years, and has worked closely with many of our lifestyle and special interest housing options, taught a first year experience course, and served on various committees from RA Training to professional staff recruitment and selection. Kristy has been a residence hall director at SUNY Geneseo and Springfield College. Kristy holds a BA of secondary English education from Niagara University and a ME in student personnel administration from Springfield College in Massachusetts. Community Enrichment Coordinators (CEC) Sherill Anderson returns to RIT as the CEC for Carleton Gibson Hall with her over three years of experience as a resident director and CEC. She served most recently in a position with Utica College as an academic coaching expert. Sherill has taught FYE, served as an adviser to Engineering House and has experience working with our Greek community. Sherill also has experience working with career counseling, student leadership programs and utilizing the Council for the Advancement of Standards guidelines for evaluating services. Sherill received her BA in sociology as well as an MS in education from Alfred University. Continued on next page... 46


Transitionsâ&#x20AC;&#x201D;Welcoming new members to their staffs:

Transitions & Recognitions

Sarah Ayers has joined the Ellingson, Peterson and Building C area working with Ellingson Hall, floors 4-8 and is a recent graduate from Michigan State Universityâ&#x20AC;&#x2DC;s student affairs administration program. She is also a graduate of Quinnipiac University in Hamden, CT where she majored in psychology and minored in sociology. She brings with her residence life experience from both Michigan State University and Quinnipiac University. At Michigan State University, she has worked with the Department of Residence Life as an assistant hall director and she also had the opportunity to work in their Resource Center for Persons with Disabilities. Additionally, Sarah was a National Orientation Directors Association (NODA) intern at SUNY Cortland in their Advisement & Transition Office. Andrew Schewe will be working with Sol Heumann Hall. Andy is a graduate of the adult and higher education program at Northern Illinois University. He brings experience working with off-campus and non-traditional students, student involvement and leadership development, as well as his work with community and therapeutic recreation. Andy has also worked in residential settings with deaf children, adolescents and adults. Andy has an Associate of Art degree from Rock Valley College in Illinois and has a bachelor of art in sociology from the University of Tampa in Florida. Katie Skomra will be working with Baker and Colby Halls. Katie is a recent graduate from the University at Buffalo program in student affairs administration. She is also a graduate of SUNY Brockport. She has experience on several campuses and in several programs. At UB she has worked with University Residence Halls and Apartments, Career Services, and the Office of New Student Programs and has taught a first year experience course. She has also worked in admissions at Hilbert College, and Buffalo State in their Orientation and New Student Programs office.

Photo provided by Pete Nardone.

Photo of Ashleigh Waugh provided by Stephanie Ketterl.


Photo of David Grimes provided by Stephanie Ketterl.



THE NAVIGATOR Do you have a new staff member joining your office? Send us their name, position, institution, and photo headshot (optional) and we‘ll include it in the next Navigator. E-mail submission to or

Recognitions: • Many thanks to the Media & Publications Committee members for their help in producing our first Navigator newsletter of the year! ~Pete Nardone • Good luck to our new staff at Quinnipiac University, and we are excited to have you on our team! ~Jen Crane • Meg Webster is returning to the housing field after a few years working as a speech therapist and starting a family. She was previously working as a Resident Director at Ithaca College. ~Darese Doskal-Scaffido • Sacred Heart University is proud to welcome it’s new staff members! We are thrilled to be working together this upcoming academic year! ~Ryan Greelish • UMass Amherst would like to recognize Seth Ascher, Dawn Bond, and David Vaillancourt as they transition into new roles! ~Ryan Young • Congratulations to all our new staff at SUNY Fredonia! I look forward to working with you all. Again welcome to the team. ~Gary Bice Jr.

Do you have a staff member you would like to recognize for efforts on your campus or in NEACUHO? The Media & Publications Committee wants to hear from you and how your staff makes a difference through their work and dedication to the field. Send us a brief message to include in the next Navigator. Pictures are always welcome! E-mail submissions to




Ask Cathy?

NEW DESIGN Coming Soon

* Want a better understanding of the behavior of students today? * Need help finding balance at work and at home? * Searching for advice on a career? * Looking to have a different perspective on some questions you are simply just not getting answered elsewhere?

Just as change is always happening, new adjustments and design is always taking place with our newsletter. Be on the look out for upcoming issues of The


Why not ―Ask Cathy?‖ If she doesn‘t have the answer, she‘ll ask someone who does! Consider submitting your questions for the chance to have them answered in our newly revised section of The Navigator. Two questions will be selected each month. Please submit questions to: or

Fall Drive-In October 8, 2010 Springfield College Springfield Massachusetts Watch for more information. 49



NEACUHO Mission Statement NEACUHO is an organization of housing, residential life, and student services professionals and paraprofessionals within the Northeast region dedicated to providing opportunities for colleague support, professional development, sharing of information, collaboration, communication, research, and recognition of outstanding contributions to the field. The association serves member institutions within Connecticut, Maine, Massachusetts, New Hampshire, NewYork, Rhode Island, andVermont.

Meet our Corporate Partners • Adirondack Solutions • Butler Woodcrafters, Inc. • Foliot Furniture • John Savoy & Son, Inc. • Shrader & Shrader Business Systems, Inc. • University Loft

Want to stay connected with NEACUHO? Yahoo! Groups name ―neacuho‖

Facebook group name ―NEACUHO and friends‖ twitter name ―NEACUHO‖

Feedback & Suggestions? We‘d love to hear from you. Share your comments, feedback, suggestions, questions, etc. with us so we can better serve you!

E-mail your feedback to or 50



Elected Officers President Jen Hapgood Binghamton University

President-Elect Paula Randazza Rivier College

Past President Jeffrey Horowitz Binghamton University

Treasurer Zach Newswanger Ithaca College

Secretary Jen Golojuch Mount Ida College

District Coordinators: Connecticut & Rhode Island Megan Houlihan University of Hartford

Eastern New York & Vermont Joe Murphy Skidmore College

Maine & New Hampshire Nate Gordon Keene State College

Massachusetts Eric Rollo Bay State College

2010-11 Executive Board Metro New York Angela Kang SUNY Purchase College Western New York Darese Doskal-Scaffido Tompkins Cortland Community College

Appointed Board Members Annual Conference Bill St. Jean Rochester Institute of Technology Corporate Relations Rich Bova Brown University Kathi Bradford Westfield State College Media and Publications Pete Nardone Binghamton University

New Professionals Development Ryan Young UMass Amherst

Professional Development Jennifer Crane Quinnipiac University 51

Program Michael Guthrie Quinnipiac University

Residential Operations Shruti Tekwani Wentworth Institute of Technology

Risk Management and Legal Issues Kristen Eldridge Tompkins-Cortland Community College

Social Issues Manuel Vasquez Boston College Membership Coordinator Stephanie Ketterl St. John Fisher College

Technology Coordinator Stephanie Cave Northeastern University

Historian Gary Bice Jr. SUNY Fredonia

Self Study Task Force Chair Pete Galloway West Chester University of Pennsylvania

Kim Schmidl-Gagne Keene State College

2010 August Navigator  

Annual Award Winners ACUHO-I NEACUHO Self-Study Treasurer’s Report Nexus 2010 RELI 2010 President’s Welcome District &amp; Committee Updates...

2010 August Navigator  

Annual Award Winners ACUHO-I NEACUHO Self-Study Treasurer’s Report Nexus 2010 RELI 2010 President’s Welcome District &amp; Committee Updates...