COMMUNICATING FOR SAFETY

When our clinicians talk with each other they are encouraged to use a structured communication tool. The structure we encourage is ISBAR.

I: Identify

S: Situation

B: Background

A: Assessment

R: Request/recommendations

When talking with our clients we are encouraged to use common language and to avoid using jargon and medical terms

If your care provider forgets this please remind them as our aim is that you have a good understanding of the information we provide

Also feel free to check back to confirm what you understand is correct, do this as often as you feel you need

It’s a good idea to write down any questions that you may want to ask our staff between visits, have a pen and paper available for this Bring out your questions and get the carer to go through them with you at the visit.