Feedback (Concerns, Compliments & Suggestions)

NCN Health is dedicated to providing quality care and service to our community.

Feedback can be given in the following ways;

We appreciate all feedback about the services and care provided, including; compliments, complaints and suggestions. All feedback helps improve our service to you.

All feedback including complaints are managed to ensure your confidentiality is maintained

You may choose to remain anonymous when providing feedback, however providing contact details allows us to discuss your feedback with you and advise you of the actions taken in response to your feedback.

By speaking directly to the Nurse

Unit Manager or health professional in the relevant area

Paper copies of the NCN Health

Consumer Feedback Form are available in each reception area

You can also download a printable version of the feedback form on the NCN Health website: https://ncnhealth.org.au/contact/ Share your experience online at CareOpinion, your information can reamain private and will be followed up by the health service https://www.careopinion.org.au/

Feedback can also be provided to the Feedback Officer via the following options:

T: (03) 5866 9444

E: ncnhealth@ncnhealthorgau

E:

E: ncnhealth@ncnhealthorgau

If you believe your concerns have not been addressed, you may contact:

Health Complaints Commissioner Level 26, 570 Burke Street Melbourne Vic 3000

Phone: 1300 582 113 Email: hcc@hcc.vic.gov.au