April 2014 | NCBVA.ORG 1
CEMETERY SUPPLIES Manufacturer & Distributor of : Cemetery, Funeral Home, Burial Vault, and Cremation Supplies Casket & Vault Lowering Devices Chairs Roller Bars Casket Stands Drapes Tarps Skid & Grave Boards Cocoa Matting Vault Emblems Vault Hardware Monument Yoke & Slings And Much More !
Michael Crummitt Crummitt and Son Vault Company Martins Ferry, OH
Jerry Russell Southern Ohio Vault Company Portsmouth, OH
Secretary/Treasurer Mark Bates Norwalk Wilbert Vault Co. Bridgeport, CT
Immediate Past President
Hubert McQuestion Lake Shore Burial Vault Company Brookfield, WI
Edwin Bruns Bruns Norwalk Vault St. Louis, MO Paul Cooper Cooper Wilbert Vault Co. Barrington, NJ Steve Handley Handley Precast Systems Glendale, AZ Curt Shannon SI Funeral Services Ennis, TX Greg Tilley Ideal Burial Vault Company Depew, NY
Dave Long Eagle Burial Vault Association Joliet, IL Blake Swinford Trigard/Greenwood Plastics Danville, IL Steve Vincent Doric Products, Inc. Marshall, IL Terry Whitlock Wilbert Funeral Services, Inc. Broadview, IL
Association Management Kimberly A. Fantaci Executive Director
Ric Kirchner Association Executive
Donald A. Mounce, APR The Bulletin Editor
Phone: 800-515-0400 2 NCBVA.ORG | April 2014
Richard L. Martin Magazine Production Manager Poul Lemasters, Esq. Legal Counsel
National Concrete Burial Vault Association (NCBVA) 136 South Keowee Street | Dayton, OH 45402 (888) 88-NCBVA | Fax (937) 222-5794 firstname.lastname@example.org | www.ncbva.org
Table of Contents 4 6
A New Attorney – And New Paperwork? By Poul Lemasters, Esq., NCBVA Legal Council
Positive Thoughts Still Produce Some Miracles By Ron Overton, Overton Safety Training, Inc.
How to Handle Embezzlement in the Family Business By Lois Lang, Psy.D.
12 19 21 22
Deep in the Heart of Texas
Association Matters Industry News NCBVA Membership
ON THE COVER
A casket factory from the “Coffins and Caskets” exhibit at the National Museum of Funeral History trip taken during the NCBVA Convention held in Houston, Texas. A complete story on the convention begins on page 12. (Photo courtesy of NMFH...www.NMFH.com)
ADVERTISING INDEX Accurate................................................16
Holland Supply..................................... 10
ACS............................Inside Front Cover
Long Machine Co. ........Inside Back Cover
Overton Safety Training.........................14
D & C Supply.........................................14
Edgmont...............................................15 April 2014 | NCBVA.ORG 3
A New Attorney – And New Paper Work?
By Poul Lemasters, Esq. NCBVA Legal Counsel
Deciding What to Put in Writing. Typically, any article I write is written with a problem as the central theme, and then a proposed plan to solve that problem. However, as I write this article – my first for NCBVA – I realize that we need to get to know each other first. Consider this first article a welcome letter so that everyone knows what to expect over the coming months and years. While attending the most recent convention in Houston, Texas, I had the opportunity to not only share some of my thoughts, I also got to listen and hear some of yours. What I heard is that there is a concern on: making sure we stay current on issues; providing tools so that members can protect themselves and the customers they serve; and offering a way to listen to concerns/issues and offer guidance to all members. Going forward, these are exactly the items I want to make sure are delivered and provided. As an example, consider the forms your business uses. Business Forms Everyone knows that forms are the dry and boring part of any business. Because forms are boring, they get neglected and soon are either used incorrectly or not at all. However, with more and more problems, causing more and more complaints, causing more and more lawsuits, forms are a necessity. Correct forms, or rather correctly used forms, can help protect both the business and the consumer. 4 NCBVA.ORG | April 2014
It is easy to get lost when deciding when and if to use a form. There are two common approaches when deciding on a form-- ignoring it or overusing it. Under the theory of “let’s just ignore it,” many providers choose to run their business as they did years ago. Providers simply ignore possible issues and march forward. The common saying when choosing this option is, “I’ve been doing this for so many years – it’s all the same.” Over-Complication There is a second way to deal with forms, and that is over-complication. Some providers or suppliers have so many forms, releases, and disclosures that anything which was important is lost in the paperwork. This could be labeled as the “boy who cried wolf theory.” We treat every event as a major issue, and when a true incident occurs, neither the supplier nor the customer appreciates the risk. The ideal solution is to target certain issues that are worth protecting. Depending on the situation, you may need a disclosure, an acknowledgment, or a release, or, some situations may require nothing. You should take the time to determine what areas are important in your business, and then determine how you protect both your business and the families you serve. While there are countless issues that may arise, there are some industry scenarios that should always be addressed.
TEAM BUILDING FOCUS Potential Risk Going forward, it is my intention to focus on some true concerns of the members and weigh those against the potential risks involved. Based on that, we can decide what – if any – paperwork is needed. Those of you who listened to me present in Houston, will remember that I stated, “Having more forms is not the answer. It’s having the right forms that protect you.” Overall, there are forms for every facet of the profession. Instead of shunning these forms, suppliers must embrace the forms and find ways to integrate them into their business practices. As a supplier, you have to put a positive spin on what is typically viewed as a negative requirement. It is when the supplier can use forms in a positive manner that all the parties enjoy all the protection afforded by it. I look forward to working with NCBVA and all its members. And I look forward to finding ways to offer even more. n About the Author Poul Lemasters’ professional career covers both funeral service and law. He now operates and is principal of Lemasters Consulting, Cincinnati, Ohio, a consulting business specifically for the funeral industry. He works with funeral home owners, funeral directors/ embalmers, cemeteries, and crematory owners and operators, and assists in areas of legal, compliance, regulatory, and business solutions. Lemasters also serves as ICCFA’s (International Cemetery, Crematory and Funeral Association) special cremation legal counsel and GPL compliance advisor. Working in the funeral industry for over 20 years and holding a funeral director’s license and embalmer’s license in Ohio and West Virginia, Lemasters’ experience includes managing both small and large funeral homes, as well as working with both independent and corporate owned funeral homes. And he is actively involved in local, state, and national funeral and cemetery associations. Lemasters attended Cincinnati College of Mortuary Science, graduating in 1996, and also went on to attend Northern Kentucky University, Chase College of Law, graduating in 2003. As an attorney, he is admitted to practice law in both Ohio and Kentucky. His law practice began in the area of civil defense work and includes serving as corporate counsel for Alderwoods during 2005-2006. As its corporate counsel, he advised on funeral home, cemetery, crematory, and insurance issues. He can be reached by phone at (513) 407-8114 and via email at email@example.com. Visit his website at www.lemastersconsulting.com. April 2014 | NCBVA.ORG 5
Positive Thoughts Still Produce Some Miracles! In the current hectic business climate of keeping up with production, shipping, managing expenses, and developing your growth and profit plans, I thought you would enjoy taking a short respite and reading about a recent real life miracle which actually happened. In November of 2013, after three plus years of a reoccurring and debilitating cough, an “ultimatum” was given to the general practice family doctor to cease with the ongoing possible diagnosis of “bronchitis”, or a “bug” that was going around, or allergies that had cropped up (even though the cough would occur in all seasons), and take the necessary steps to find out what was the actual cause of the incessant coughing. Enough extra strength codeine cough syrup, allergy pills/shots, and inhalers had been consumed to where stock ownership in those companies would have been appropriate. Enough was enough. In December 2013 a new possible diagnosis was thrown out there, possible esophageal irritation/damage from possible extreme acid reflux. What??? So, now a prescribed extra strength drug (like super Prilosec) was called for plus a procedure including an esophageal/tracheal scoping with a camera. Two weeks later after the procedure, the verdict was in. No signs of damage, not the cause of the coughing, discontinue the drugs, and order another chest x-ray to take another approach. The chest x-ray is performed and it appears there may be an enlarged heart issue to look into, but the doctor tells me not to worry, probably nothing, but something to check into and check 6 NCBVA.ORG | April 2014
By Ron Overton
off the list of causes. They will need to schedule an echo-cardio and take a look and see what is causing the apparent enlargement. The echo cardio is scheduled for two weeks later. Everyday Life Must Go On! I decided to continue with my plans to attend the Alamo Bowl in San Antonio and watch our Oregon Ducks whip up on the Texas Longhorns, which is the weekend prior to the beginning of January 2014! Four of us make the trip and look forward to a great time. OK, guys are just plain stubborn when it comes to health issues! So my flights are a disaster, I cannot breath on them, and have to sit totally upright to catch my breath. I keep it all to myself for four hours flying to San Antonio, thinking things will go away, even though this is the first time it has ever happened to me in 30 flights last year. I cannot walk more than about two blocks without losing my breath in San Antonio, even though I am a high school soccer coach in the fall, and do some physical work in practice with the players, without issue last fall and summer. So this is something different. I almost pass out walking up two large flights of stairs at the Alamo Dome, and have to take a breather against the wall to get my faculties back. I sit in the chair at the game and do not leave it. I decide to wait until we get back to Portland to talk with my doctor and just chill out the rest of the trip, just resting in my room while others partied in San Antonio that night, and struggled again on the return flight. Of course, I don’t say much to my spouse about the problem because she would worry unnecessarily.
SAFETY FOCUS Hospital and Basic Testing So my wife wants to go to the hospital the day after I get back for my echo cardio procedure, which I find out is like looking inside my chest with the goop and gel being smeared all over your chest. The procedure is supposed to take about 45 minutes, and I joke with the technician about hoping I am not pregnant, and she informs me she cannot comment on anything she sees. She also adds that only the doctors can interpret the results of the testing, probably about three to five days after the procedure is finished. 10 minutes after we start the procedures, the technician abruptly stops the testing, has me sit up and wipe off the gel from my chest, and tells us she will be back in a moment. Initially I thought it was a bathroom break. But I wondered why I was cleaning myself up? The technician returns in about 10 minutes, and informs me the heart specialist has looked at the echo cardio and highly recommends that we go immediately to emergency and check myself in. They will call downstairs and let them know I am coming. I go down to emergency where about two dozen people are waiting to be seen, and think to myself, well this will be about a three hour wait to get to see someone. Before the thought can leave my head, my name is called and I am whisked into an emergency operating room. Before I know what is going on, I am hooked up to an IV, have nine or ten electrical sensors stuck to my chest, and am hooked up to some crazy looking monitor. Still no one has spoken to me about anything accept to say that I have a problem, and the doctor will see me soon. Why Me? After about 30 minutes of waiting, plugged in and wondering what was going on, a doctor finally comes in. My jaw is dropping the more she talks, and I cannot believe what is being said to me. I have a very enlarged heart, which I am now told is not good. I am diagnosed with congestive heart failure, and my heart is well on the way to failure. Continued on page 17
ABOUT THE AUTHOR Ron Overton, a NCCCO Certified Mobile Crane Operator and Accredited Practical Examiner, is the President, Owner, and an Instructor for OVERTON Safety Training, Inc. of Beaverton, Oregon. OVERTON Safety Training has been providing professional services and materials for the safe operation of forklifts, heavy equipment, aerial/scissor lifts, rigging and signaling, personnel lifts, loaders, and cranes on a worldwide basis since 1991. For additional information, contact Ron at (866) 531-0403 or firstname.lastname@example.org, or visit the company website at www.overtonsafety.com. These insights are the opinions of the author, and not necessarily those of the NCBVA. April 2014 | NCBVA.ORG 7
How to Handle Embezzlement in the Family Business Hearing about embezzlement in a public company rarely shocks anyone, but when it happens in a family business, people are often stunned. “How could he steal from his own family?” “Doesn’t she know she’s hurting her siblings/cousins/parents?” As tough and painful as embezzlement is, it’s not as uncommon as many of us would like to think. Sure, the kind of embezzlement that results in jail time is rare, but other levels of it happen daily. How could this happen? Many factors lead to embezzlement, including chronic financial strain, a general sense of family entitlement, lack of internal company controls, and the reality or perception of being overworked and underpaid. To make matters worse, often the embezzler doesn’t even know that what he or she is doing is wrong. Simple Beginnings Here’s an example of how embezzlement can start small and quickly grow: Jim (the business owner’s son) fills up his gas tank once on a Friday and pays for it with the business account, knowing that the miles he drives will be primarily for personal, not business use. He tells himself it’s okay because he has filled the tank on his own some weekends and used “his gas” for business use on Monday and Tuesday. Then he takes a few vacation days and doesn’t record it as paid time off. He picks up gift cards for employee recognition and pockets a few for himself. He knows that Dad pays him less than local competitors, and this is the way he evens it out. He notices other family 8 NCBVA.ORG | April 2014
By Lois Lang, Psy.D.
members treating the Hearing about business the same embezzlement in a way, so it simply public company rarely becomes the “way we do things around shocks anyone, but here”—it is their when it happens in a company culture, not embezzlement. family business, people The misuse of are often stunned. company assets, time, and money escalates. Soon, Jim adds a non-working family member to payroll, petty cash disappears, one out of ten customer checks are rerouted to Jim’s personal account, and personal items are consistently charged to the business credit card. Eventually, an employee in accounting notices and agonizes about who and when to tell. So while embezzlement starts small and often innocently in a family business, it can quickly escalate to something big that damages the business, hurts non-family employee morale, and breaks family trust. Take Action What do you do when you realize a family member is embezzling from the business? Action is obviously required, and taking a cautious, thoughtful, respectful approach is wise. To begin, have a pre-meeting of key leaders, without the suspect family member present, to address the following questions: 1. Do we have clear, hard, verifiable facts before we assume fault and intent? 2. Who will be at the meeting to lay the facts out? April 2014 | NCBVA.ORG 9
3. Are we going to involve the legal system? 4. If we continue employment with this family member, do we need to change their job position? 5. How or will we message this to the rest of the family? To other employees? To the Board of Directors? 6. How or did the company contribute to this problem? 7. If the company did, what steps will we take to prevent it in the future? 8. How or did the family contribute to this problem? 9. If the family did, what steps will we take, as a family, to prevent it in the future? 10. Has this family member had chronic, known problems with finances? 11. Generally, how can we protect the company from future misuse of company assets or embezzlement? 12. How do we protect the whistleblower? 13. Do we have a whistleblower program set-up internally? Are employees trained annually? 14. Do we talk openly in Family Council about our responsibility to financially protect and care for company assets? Do we give specific examples of what is and is not allowed? 15. Do we have a solid non-compete clause in our employment contracts and/or employee handbook in case we have to release the family member from employment? 16. Do we consistently run a professional background check on applicants? 17. If I need to walk the family member out the door, how do I prepare? Computer security, locks, passwords, current company asset retrieval, bank account access protection, social media tracking, last paycheck, etc. 18. Do we need to involve the corporate attorney, Board of Directors, outside legal 10 NCBVA.ORG | April 2014
BUSINESS FOCUS attorney, CPA, business psychologist? If so, when and how? Meet Again Once you’re clear on these aspects, it’s time for the second meeting—this one with the suspect family member. When you begin the meeting, keep it at the level of discovery. Lay out the facts and ask the family member their perception of what happened. Really listen to what they say and how they say it. Remember, it’s common for family members not to realize that they are indeed embezzling. If this is a first offense, and if the embezzlement is not excessive, some education may be the best course of action. However, if you believe the family member knew what he or she was doing and did it anyway, or if the embezzlement is substantial, termination may be the only option. During the meeting, you need to be vigilant in checking yourself by asking “What would I do if this wasn’t a family member?” and “Is this at a level where I will be able to trust them again?” Your answers to these two questions will reveal a lot about your best action plan. Keep Your Family and Business Strong Of course, education of all employees (family and non-family), strict policies about how the company’s assets and resources can be used, and enforced controls that can spot any wrongdoing are the best ways to reduce your family business’ chances of falling victim to embezzlement. Acknowledging what could happen, along with some planning to prevent it, will keep your family and business strong, successful, and honest. n
ABOUT THE AUTHOR Lois Lang is a speaker and consultant with Evolve Partner Group, LLC where she helps organizations become high performance workplaces. Lois works with clients on management succession readiness, organizational/team strengthening, executive coaching, executive compensation design, wage studies and mediated conflict resolution. For more information on Lois’ speaking and consulting, please visit www.evolvepartnergroup.com or contact Lois at email@example.com or (209) 952-1143. April 2014 | NCBVA.ORG 11
C O N V E N T I O N
F O C U S
(Photo courtesy of Tahsa Lynn Runnels)
The 2014 NCBVA Annual Convention was held at the Crowne Plaza Houston Downtown in Houston, Texas February 13 to 16. The NPCA Pre Cast Show was also taking place just a short distance away at the Convention Center. Beginning Thursday, February 13, our attendees were all invited to the Burial Vault Forum. Several attended and had a great time, as they learned a lot and shared information and ideas with others.
Historical Hearse Exhibit 12 NCBVA.ORG | April 2014
On Friday, most of the group piled on a shuttle bus that took them to Wilbert Vaults of Houston for a plant tour. They were very gracious hosts, providing enough donuts and coffee. Upon return, everyone was free to head over to the Convention Center for the NPCA show or explore the wonderful City of Houston. Friday evening everyone gathered in the hotel atrium for the NCBVA opening networking reception. Plenty of appetizers and drinks were available to all attendees, as well as the opportunity to network and socialize with long-time friends as well as get to know some new ones. Education Sessions Saturday morning the group came together for breakfast and more networking and educational sessions. Michael Watkins, CFSP, senior vice president of operations for the National Funeral Directors Association, spoke to our group about the
(Photo courtesy of NMFH/www.NMFH.com)
19th Century Mourning Exhibit
FAMIC Campaign, titled “Have the Talk of a Lifetime.” He discussed the campaign, emphasized the importance of sharing the message with others, and discussed what items they could get to display at their facilities in order to get the message out. The next speaker was Poul Lemasters, who is the new Legal Counsel for NCBVA. He shared with the group the importance of having records and keeping them as well as the forms you should have on file when hiring and firing employees. A recap of that address is included in this issue of The Bulletin. Lemasters covered questions to ask as well as what you can’t ask. This information sparked a lot of conversation and most learned that they may need to make some adjustments at their offices. For those that are interested, the NCBVA headquarters will be working with Lemasters to get some standard forms that can be used by all loaded up on the website for individual download in the near future. Following the conclusion, April 2014 | NCBVA.ORG 13
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attendees were free to again visit the NPCA tradeshow. Additional Sessions Sunday morning the group again came together for breakfast, networking, and education. The morning invocation was provided by Mark Minnick of Paws & Remember and Minnick Services, Inc. Poul Lemasters spoke to the group once again, this Presidential Funerals Exhibit time sharing his Following Lemasters was Rob Scherbarth knowledge on what to do and how to proceed if of Overton Safety Training, Inc. He reminded you are being sued. He shared the importance of contacting a lawyer right away and most of all attendees of ways to prevent workplace accidents around powered industrial trucks and don’t panic.
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14 NCBVA.ORG | April 2014
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April 2014 | NCBVA.ORG 15
(Photo courtesy of NMFH/www.NMFH.com)
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about the importance of training well and retraining often when necessary. Dinner and Ceremonies Sunday evening closed with a dinner held at the National Museum of Funeral History. Attendees arrived at the museum and were free to roam the facility at their leisure. They were able to see the many caskets and memorabilia on display while partaking in a glass of wine, beer or soda. Attendees then convened in a separate room just off the museum floor for a catered buffet dinner by Bailey Connor Catering out of Houston. At the conclusion of dinner, President Mike Crummit asked long-time NCBVA Legal Counsel, Scott Calkins and his wife Rosemarie to come to the front of the room. Crummit thanked Rosemarie with a beautiful vase of flowers for being so understanding and sharing her husband with NCBVA for so long. A crystal Honorary Lifetime Award was given to Scott engraved with his many years of service. Also presented to him was a wine carafe and set of glasses all etched with the NCBVA logo. Scott thanked the group for allowing him to serve for so long and for making him feel like part of the group. He wished everyone well and hopes NCBVA continues to grow and prosper, and he said he is looking forward to enjoying retirement. The overall response from everyone in attendance was that this was a great convention, and those who attended had a wonderful time and experience. NCBVA is in the process of investigating locations for the 2015 Convention, and a decision is expected shortly. We hope everyone will plan to join next year! n 16 NCBVA.ORG | April 2014
HEALTH FOCUS (Continued from page 6) My heart is operating at about 15 percent ejection/fraction, which I am told is really, really low and bad. Normal it is 60 percent. The doctor stresses to me that at this moment, my heart is borderline terminal. They are hoping they can stabilize my heart somewhat with drugs, but first I must get about 30 pounds of fluid off my heart, lungs, and legs by taking other drugs. I am now shocked and without words. Just when I think I have heard it all, there comes more. Evidently, they also located a large mass in one of my ventricle chambers which appears to be a tumor or growth. It is not a blood clot, they can tell the difference. This is in danger of clogging my valve or getting into my lung cutting off the blood flow. I finally ask the doctor how this can happen to my heart? I have never smoked, don’t drink but about a drink a month, was very athletic up until my last knee surgery about five years ago, and generally am in good health. I am told possibly a virus, but they will need to check my arteries with further testing once they admit me to the hospital heart ward that day. I am checked into the heart ward that evening, and in 36 hours one of the cocktail of drugs they had me on caused me to lose 21 pounds of excess fluid (you can figure out how the loss occurred, but needless to say it was very active). It was nice to see my ankles again as they showed up after the fluid had retreated, and my actual chin made an appearance after being missed for about three years or so. Turns out, after more testing with cameras, that my arteries to and from my heart are all clear (well flowing about 85 percent anyway, which I am told is excellent at 58 years old), no stints or bypass surgery needed in my lifetime, and the blood flow was not the cause of my heart failure. They are standing on the diagnosis/reason of the upper respiratory virus issue causing the damage over time, and being the possible reason. After a week in the heart ward, I am released to go home and let the drugs work on my heart for the rest of my life and hope to see some increased heart function in a year or two. The tumor, on the other hand, must be dealt with immediately, so make sure I make all
necessary arrangements for my personal and business life, and they would get the surgery scheduled ASAP. I am scheduled for open heart surgery to remove the tumor from my heart in February 2014. Where’s Waldo? The anesthesiologist shows up right before surgery and informs my wife and I that I am at a much higher risk than normal heart surgery, with my heart being so weak and in such bad shape even though the valves and arteries are good. Do I understand the increased risk? Crap that does not sound good… my wife and I both respond, I guess, yes we do. So I am knocked out at 7 am on the operating table, expecting to wake up either meeting my maker or in the recovery room in about five hours or so. My first memory is waking up slightly in the recovery room and seeing a bright white light overhead, and thinking to myself, “Oh no, I did not make it!” However, as I focused on the light more intently, it became apparent it was a fluorescent tube light, and I was pretty sure my maker would at least have LED lighting! I was still here, and made it through the surgery. HOORAY! My next memory is rolling my shoulders forward and backward, and thinking to myself that this was not so bad, the pain was nowhere close to the knee surgeries I had experienced in the past. As I rolled by into the drug induced sleep, I thought, this surgery was a piece of cake. Waking up in the ICU room about five hours later I am told that the surgery was not performed. Evidently they did a TEE, tracheal endoscopic echo cardio, from the inside to find the final position and locate the tumor, and can’t find any signs of the tumor, anywhere. CAT scan and full body MRI the next day can’t locate it anywhere either. Where’s Waldo? They are stumped; it has totally disappeared! I am freed from the hospital and now am recovering on my medications. I had hundreds of people praying for me, and thinking positive thoughts during my ordeal. I have no doubt about the fact that miracles do indeed happen! Take care, work safely, and stay positive! n April 2014 | NCBVA.ORG 17
Abel Vault & Monument Co. Pekin, IL American Concrete Industries Bangor, ME American Vault Company Cleveland, OH American Wilbert Company Bridgeview, IL Arnold-Wilbert Company Goldsboro, NC Arrow Vault Company Lafayette, IN Atlas Vault Company, Orlando, FL Automatic Wilbert Vault Co. Tacoma, WA Babylon Vault Company New Windsor, MD Badger Burial Vault Co. Eau Claire, WI Baumgardner Products Company Akron, OH Baxter Burial Vault Service, Inc. Cincinnati, OH Baxter Vault Company Baxter Springs, KS Beck Vault Company Rome, NY Bell Burial Vault Co. Hamilton, OH Bell Vault & Monument Inc. Miamisburg, OH Brewster Vault and Monuments Millville, NJ Brown-Wilbert, Inc. Morris, MN Bruns-Doric Vault Company Saint Louis, MO Brutsche Concrete Products Inc. Benton Harbor, MI Brutsche Concrete Products, Inc. Battle Creek, MI Buckeye Vault Service Mansfield, OH C & M Precast Kerrville, TX Carolina Doric, Inc. Florence, SC
18 NCBVA.ORG | April 2014
Cemex Callaway R/M Precast Lake Worth, FL Central Burial Vaults, Inc. Tulsa, OK Central Burial Vaults, Inc. Oklahoma City, OK Central N.Y.Vault Company Inc. Cortland, NY Century Burial Vault Oxford, MA Charleston Wilbert Vault Co. Summerville, SC Cheboygan Cement Products Cheboygan, MI Chesapeake Burial Vault Company, Barclay, MD Christy Vault Co. Daly City, CA Concrete Vaults, Inc. Newton, KS Cooper Wilbert Vault Company Barrington, NJ Cordeiro Vault Co., Inc. Vallejo, CA Costello & Co. Ontario, CANADA Creter Vault Corporation Flemington, NJ Crummitt & Son Vault Corp. Martins Ferry, OH D of K Vaults, Inc./Gray Brothers Columbus, OH D. G. Robertson, Inc. Williston,VT Dardanelle Vault & Monument Co., Dardanelle, AR Deihl Vault & Precast Company Orangeville, PA Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric Manufacturing Company Boaz, AL Doric Mississippi Inc. Clinton, MS Doric of Northeast Arkansas Jonesboro, AR
Doric of Tennessee, Inc. Nashville, TN Doric Vault Co. of Central GA Griffin, GA Doric Vault of Eastern New York, Inc., Hudson, NY Doric Vault of Western New York, Inc., Buffalo, NY Doric-South, Inc. Demopolis, AL Esterly Burial Vault Company, West Reading, PA Evans Eagle Burial Vaults Leola, PA Everlasting Vault Company Randallstown, MD Fond Du Lac Wilbert Vault Co. Fond Du Lac, WI Forsht Concrete Products Co. Inc. Altoona, PA Forsyth Brothers Concrete Products, Terre Haute, IN Forsyth Brothers Concrete Products, Fithian, IL Gettysburg Burial Vault, Inc. Gettysburg, PA Golden Eagle Vault Services, LLC, Rocky Mount,VA Grable Burial Vault Service Logansport, IN Graffius Burial Vault Company Reading, PA Grand Rapids Wilbert Burial Vault, Grand Rapids, MI Hairfield Vault Company Morganton, NC Hardy Doric, Inc. Chelmsford, MA Harn Vault Co. Massillon, OH Harris Precast, Inc. La Porte, IN Hicks Industries, Inc. Mulberry, FL Huntingburg Vault Company Huntingburg, IN Ideal Burial Vault Company Inc. Depew, NY
Jacson, Inc. Henderson, TX James Co., Inc. Waycross, GA Jefferson Concrete Watertown, NY Josten Wilbert Vault Co. Sioux Falls, SD Lake Shore Burial Vault Company, Brookfield, WI Lindquist Concrete Products Ogden, UT Lycoming Burial Vault Company Inc., Montoursville, PA Master Grave Service, Inc. Bogart, GA McDowell Vault Co. Fletcher, NC Memphis Vault Company Memphis, TN Mercer Vault Company Fredericksburg,VA Milan Vault, Inc. Milan, MI Minchew Sand & Concrete Products, Inc. Waycross, GA Minnick Services, Inc. Fort Wayne, IN Montgomery Vault Rockville, MD Neher Burial Vault Springfield, OH NOR-DON Vault Company Inc., Strafford, MO Northern Precast Hudson Falls, NY Norwalk Vault Bridgeport, CT Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault Omaha, NE Ostwalt Vault Company Concord, NC Palm Vault Co. Ada, OK Panhandle Vaults Amarillo, TX April 2014 | NCBVA.ORG 19
Wicomico Vault Company, Inc. Superior Vault Company, Ltd. Santeiu Vaults, Inc. Patriot Vault & Precast Mississauga, ON Livonia, MI Park Hills, MO NCBVA Certified Vault Manufacturing PlantsSalisbury, MD Wieser Doric Vault Co. Temple Vault, Inc. S.E. Cemeteries of West Virginia, Pennsylvania Concrete Vault (Continued) La Crescent, MN Central City, AR Beckley, WV Company, Johnstown, PA Superior Burial Vaults, Inc. Wieser Precast Temple Vault, Inc. Sheldon Vault Co. Perfection Concrete Saline Vault Co. Whitman Vault Co. Pennsylvania Concrete Vault Co. Salt LakeAR City, UT Stewartville, Harvey, Vandalia,PA IL SweetSheldon, Springs,IA MO Whitman, MAMN Greensburg, Vault Co. Santeiu Vaults&Inc. Wicomico BurialVault VaultCo., Co.Inc. TimSuperior White Vaults and Monument, Wilbert Shore Vault Precast Company PerfectionVault Vault Perfection Bryantown, MD Livonia, MI VA Salisbury,City, MD MI Traverse Crestview, FL Exmore, Woodson, Woodson, IL IL Superior Vault Co. Sexton Wilbert Corporation Wieser Phenix Wilbert of Precast North Texas Turner Vault Company SI Funeral Services PhenixVault Vault Charlestown, IN Bloomington, IN Stewartville,TX MN Phenix City, AL Grapevine, Northwood, OH Fairport, NY Phenix City, AL Superior Vault Co., Ltd. Sheldon Vault Co. Wieser Doric Vault Co. Pioneer Vault, Inc. Wilbert Vaults of Houston, Inc. Vanden Boomen Burial Vaults SI Funeral Services Piedmont Precast Mississauga, Ont., Canada Sheldon, IA LaCrescent, MN Doylestown, PA Houston, TX Inc., Appleton, WI Ennis, TX Atlanta, GA Swan’s Concrete Products Shore Vault & Precast Co. Wilbert Burial Vault Co. Poplar Bluff Doric Vaults, Inc. Williams VaultGA Company Vanden BoomenME Burial Vaults Simerly Products Inc. Pioneer Westbrook, Exmore,Concrete VA Atlanta, Poplar Vault Bluff, Co., MO Inc. Emporia, VAVault Co. Inc., Kronenwetten, TNProducts, Inc. PA Inc. Turner Vault Company WI SimerlyBristol, Concrete Wilbert Burial PrecastDoylestown, Concrete Products, Toledo, OHSons Inc. Willmar PrecastGA Company Vincent, J.P. & Simerly Precast Concrete Products, Inc. Bristol, Vault, TN Inc. Waycross, Blissfield, MI Vanden Boomen Burial Vaults Inc. SimerlyKnoxville, Vaults, Inc. Willmar, MN Galena, IL Wilbert Burial Vault Co. TN Blissfield, Precision PrecastMI Inc. WI Knoxville,Ohio TN Vault Company Muskegon, MI Pittsfield,Precast MA Inc. Wimmer Manufacturing WargaAppleton, Concrete Products Southern Precision Vanden Boomen Burial Vaults Inc. Southern Ohio Vault OH Co. Wilbert Burial Vault Quality Burial Vault New Castle, IN Co. Fort Wayne, IN Portsmouth, Pittsfield, MACo. Wausau, WI Portsmouth, OH Traverse City, MI Houston, TX Youngstown Burial Vault Washington Wilbert Vault Works, Southern Vault Services, Inc. Rex Vault & Mausoleum Service, Vincent & Son, Inc. Southern Vault Service Wilbert Services Rex Vault Company,Youngstown, OH Inc., Laurel, MD Blakely, GA Inc.,Service Newton, IL Galena, IL Blakely, GA Lancaster, NY Newton, IL Zeiser Wilbert Vault Co., Inc.Inc. Watts Vault & Monument SpoerrPrecast Precast Concrete, Inc. RockyMountain Mountain Monument & Washington Wilbert Spoerr Concrete Wilbert Vaults of Houston, Rocky Monument/Vault Elmira, Company, Des Moines, IA Sandusky, Vault, Vault Works Inc. Sandusky, OH OH Houston,NY TX Sandy, UT Sandy, UT Laurel, Wayne BurialMD Vault Company Louis Wilbert Roland WilbertVault VaultCo. Co., Inc. SISt.Funeral ServicesVault Company Willbee Concrete Products Roland-Wilbert Warga ConcreteIN Products Inc. Indianapolis, Marion, CedarSaint Hill,Louis, TX MO Jackson, MI Clinton, IA IA Wayne, IN Inc. SISuburban Funeral Services Williams Wilbert Roland-Wilbert Vault Co. WelteFort Vault Company, Monuments & Vaults Rooks Vault and Monument, Ft Watts Vault & Gerard, PA Newark, NJ Des Moines, IA Marion, IA GA Danbury, IAMonument Co. Corp., Valley, Des Moines, IA SI Funeral Services Williams Vault Company Saginaw Wilbert Vault Corp. WestWayne PlainsBurial Vault Vault & Mfg. Sunnycrest Inc. Saginaw Co., Inc. Parsons, KS Emporia, VA Saginaw, MI MI Company, Pomona, MO Auburn, NY Saginaw, Indianapolis, IN SI Funeral Services Willmar Precast Co. Sam Green Vault Corp. Western Michigan Burial Vault Superior Vault Company Saline Vault Company Welte Vault Co. San Antonio, TX Willmar, MN Lynchburg, VA Muskegon, Bryantown, MD Sweet Springs, Danbury, IA MI Sunnycrest, Inc. Zeiser Wilbert Vault Co. St. Louis Wilbert VaultMO Co. West Plains Whitman VaultVault Co. & Mfg. Co. Superior Sam GreenMO Vault Company Auburn,Vault NY Company Elmira, NY St. Louis, Pomona, MO Whitman, MA Charlestown, IN Lynchburg,VA
INDUSTRY Trigard Launches New Product at ICCFA Expo Trigard unveiled their new 12” x 12” cremation memorial at the recent ICCFA Expo in Las Vegas. This new product allows for inground interment in a footprint much smaller than traditional cremation memorials. This beautifully crafted memorial will enhance profits and expand options in an affordable fashion. For additional information contact Trigard at (800) 637-1992 or visit www. trigard.com.
National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection
Name of Plant ___________________________________________________________________________ Plant Mailing Address______________________________________________________________________ Plant Street Address_______________________________________________________________________ Plant Telephone_________________
Owner’s Name_____________________________ Evening Phone______________________________ Plant Manager/Contact Person__________________ Evening Phone_______________________________ Types of Outer Burial Receptacles Produced Top Seals Air Domes Sectionals Other________________________________________________ Please return this application with full payment to: The National Concrete Burial Vault Association, Inc.
136 Keowee Street P.O.South Box 917525 Dayton, OHFL 45402 Longwood, 32791 (888)88-NCBVA (888) 88-NCBVA Fax Fax (937) (407) 222-5794 774-6751
20 NCBVA.ORG l| December 20 NCBVA.ORG April 2014 2012
For a NCBVA member in good standing, the Plant Certification Inspection fee is $1295.
April 2014 | NCBVA.ORG 21
National Concrete Burial Vault Association “Serving the death care industry with the very best”
APPLICATION FOR National Concrete Burial VaultMEMBERSHIP Association
Manufacturer Member Dues are based on total units sold at Dues Schedule this location.
Manufacturer Member level: Please check appropriate Dues are based on total units sold at 1-999 Units .........$225 this location. 1000 - 1999 .........$350 Please check appropriate level: 2000 - 3499 .........$430 1-999 Units .........$225 3500 - 4999 .........$580 1000 - 1999 .........$350 5000 and more ....$700
2000 - 3499 .........$430 3500 - 4999 .........$580 Associate Member.....$300 5000 and more ....$700
Franchise .......$1000 AssociateGroup Member .....$300 Franchise Group .......$1000 Payment Information
Include payment with this completed Payment Information form. We accept Visa, MasterCard and Include payment American Express with this completed form. We accept Visa, MasterCard and American Express
Check is enclosed
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Please charge my Please charge my Visa MasterCard Visa MasterCard
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Mailing Mailing Information
136 South Keowee Street NCBVA P.O. Box 917525 P.O. Box 917525 Dayton, OH 45402 Longwood, FL 32791 Longwood, FL 32791 (888)88-NCBVA (888) 88-NCBVA (888) 88-NCBVA Fax (937) 222-5794 Fax: (407) Fax: (407)774-6751 774-6751
CODE OF ETHICS
“Serving the death care industry with the very best”
APPLICATION FOR MEMBERSHIP Title ______________________________________________________________
Company Name _____________________________________________________ Key Contact____________________________________Nickname_____________ Street Address _______________________________________________________ Title City______________________________________________________________ _____________________ State _______________ Zip __________________ Company Name _____________________________________________________
Phone ___________________________ Fax ______________________________
Street Address _______________________________________________________
City _____________________ State _______________ Zip __________________
Company Web Site ___________________________________________________
Phone ___________________________ Fax ______________________________ E-mail ____________________________________________________________
Company Web Site ___________________________________________________
Check here if you prefer to have your mail sent to your home.
Home street Address _________________________________________ _____________________ Statemail ______________ City Check here if you prefer to have your sent to your home.Zip ___________ Home Phone _________________ Home Fax ______________________ Home street Address _________________________________________ City _____________________ State ______________ Zip ___________ Home Phone _________________ Home Fax ______________________
COMPANY INFORMATION Burial Vault Manufacturer Funeral Director COMPANY INFORMATION Crematory Cemetery Burial Vault Manufacturer Funeral Director
Doric Wilbert Eagle Trigard Doric Trigard Services Con-O-lite Wilbert Other Eagle Provide Graveside Con-O-lite
Provide Graveside Services
Metal Vaults Plastic Vaults Fiberglass Vaults
Metal Vaults Plastic Vaults Fiberglass Vaults Adults Oversize Offer sizes for Children Offer sizes for Children Adults Oversize Associate Member: 25 words lessyour about your product/services Associate Member: Tell Tell us inus 25 in words or less or about product/services
Please Please enroll in NCBVA today! enroll meme in NCBVA today!
Signature indicates thatthat you you have have read and abidetobyabide NCBVA’s Code of Ethics Signature indicates readagree andtoagree by NCBVA’s Code of Ethics and the rules that govern the National Concrete Burial Vault Association. Signature and the rules that govern the National Concrete Burial Vault Association.isSignature is required before thisthis application can becan processed. required before application be processed. _________________________________________ _________________________________________ (Signature)
___________ (Date) ___________
CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that
properlythat constructed burial vault is for worthy acceptance by public. Our for salesthe andinterment advertising We abelieve concreteconcrete is an ideal material the of construction ofthe burial vaults ofpolicies humanwill remains and that be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor, whose product we will not disparbe governed by standards the business public and the funeral profession by principles advocated by thefor National age. We shall conduct ouracceptable business onby sound principles, striving to build a and relationship of respect and conﬁdence Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor, whose product we will not the burial vault industry with the public, with the funeral director and with the cemetery’s management. We will abide by the disparage.rules We shall conduct our business sound Burial business principles, striving to build a relationship of respect and confidence for and regulations of the Nationalon Concrete Vault Association, Inc., thereby contributing to a stronger and greater the burial industry with the public, with the funeral director and with the cemetery’s management. We will abide by the nationalvault industry. rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.
NCBVA.ORG l December 2012
22 NCBVA.ORG | April 2014
August 2013 | NCBVA.ORG 23
NCBVA|136 South Keowee Street|Dayton, OH 45402-2241
The Bulletin The Bulletin is the bi-monthly publication of the National Concrete Burial Vault Association. We would very much be interested in hearing from you! Make sure to add us onto you mailing list for news releases about your company, special events, staff promotions or additions, and new products and services that would be of interest to the association and its members. We would also look forward to receiving any photos of products or installations you have, either color or black & white. If they are at least 300 dpi and 1 mg at 8 x 10 inch format, we will even consider them for the cover! And, we are also interested in receiving any thought leadership articles on industry trends and techniques, along with case study stories that promote the high standards of the association. (Or, if you just have an idea, let us know and we can write it for you or with you!) Please contact me at any time!
Don Donald A. Mounce, APR | The Bulletin Editor National Concrete Burial Vault Association (NCBVA) 136 South Keowee Street | Dayton, OH 45402 (888)88-NCBVA | Fax (937) 222-5794 email@example.com | www.ncbva.org 24 NCBVA.ORG | April 2014