What You Need to Know About Excessive Fees, Insurance Requirements By J. Scott Calkins, Esq. NCBVA Counsel (Second of two articles) In the last issue of The Bulletin, I outlined the Prohibitions for Cemeteries that was contained in the famous Mac Moore litigation in Oregon several years ago and the analysis of that decision by the counsel for the American Cemetery Association. The ACA warned its members about the implementation of discriminatory, unreasonable, and illegal regulations and policies. While the previous Bulletin article addressed practical information regarding cemetery prohibitions, this article will provide you with some legal analysis regarding limitations on cemeteries’ imposition of certain regulations and fees. Two issues come to mind. One is the charging of excessive fees, i.e. setting fees. The other is the recent attempt by cemeteries to impose requirements that third party vault suppliers carry general commercial liability insurance with coverage in the millions of dollars before the vault provider will be permitted to conduct any activity on the cemetery’s property. While I have addressed such fees and regulations in the past from the standpoint of state court decisions and attorney generals’ opinions, you should also be aware that federal antitrust laws limit the ability of a cemetery to impose Continued on page 9
How to Share the Vault Story In Your Home Community
t doesn’t matter whether you’re a butcher, a baker, or a concrete vault maker: effective marketing can be an important element to a successful business. NCBVA is marketing on the national level to raise identity and educate funeral professionals on the concrete burial vault industry. But individual vault manufacturers must tell their story on the local level. “Together we can make a really strong team,” said Linda Darby-Sempsrott at the “Vault Marketing for Dummies” educational session during the NCBVA Convention in February at the Walt Disney World® Resort. Darby-Sempsrott of Trigard Vaults/Greenwood Plastics is chairman of NCBVA’s Marketing Committee which was set up nearly two years ago. Also on the committee: JoAnn Baldwin, Doric Products, Inc. Julie A. Burn, Wilbert Funeral Services, Inc., and Marty Begun, Eagle Burial Vaults. The committee used the highly popular book, Marketing for Dummies by marketing whiz Alexander Hiam, as inspiration for the program which took the basics of marketing and put them into terms that were easy to understand along with practical steps to take to promote individual vault manufacturing companies and their products and services. “It’s your job to convince your customer that they want to buy your product and Continued on page 6
Convention attendees gather ‘round for a first-hand glimpse at a pouring of Self Consolidating Concrete at Wilbert’s Thermoform Plastics plant. Story on page 12.
Serving the Death Care Industry Since 1929
February 2003 National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204 Longwood, Florida 32779-2552 http://www.ncbva.org (800) 538-1423 Fax: (407) 774-6751 President Dan Hicks Hicks Industries Miami, FL President-Elect J.C. Clifton Quality Burial Vault Co. Houston, TX Secretary/Treasurer Graham MacLeod Detroit Wilbert Vault Co. Detroit, MI Immediate Past President Jack Swihart Saginaw Wilbert Vault Corp. Saginaw, MI Directors Darren Baxter Baxter Burial Vault Service Cincinnati, OH Marty Begun Eagle Burial Vaults Detroit, MI Tim Brown Brown-Wilbert St. Paul, MN Warren Chandler Master Grave Service, Inc. Bogart, GA Linda Darby Sempsrott Greenwood Plastics Phoenix, AZ Bob Donatelli Baumgardner Products Co. Akron, OH Kelly Pellicano Graffius Burial Vault Co. Reading, PA Steve Vincent J.P. Vincent & Son, Inc. Galena, IL Curt Zamec Wilbert Funeral Services, Inc. Forest Park, IL
Executive Director Thomas A. Monahan, CAE Certified Association Management Company Longwood, FL Legal Counsel J. Scott Calkins, Esq Publications Director Jan Monahan Membership & Bookkeeping Sonia Medina
President’s Message By Dan Hicks
Sunshine And A Great Program Who Could Have Asked For More? he monster storm that hit many parts of the country was just one of the reasons we were happy to be in Florida in February attending the NCBVA Annual Convention and Exposition. Despite “The Blizzard of 2003,” we scored record attendance —128; that’s double our usual numbers. It was wonderful to see some old friends including 1969 president, Charles Payment, and 1974 president, Gerald Hardy. There were also some new faces in the crowd. That was the goal of moving our annual meeting from June to February and to a warm-climate destination. An outstanding program of educational sessions and just the right mix of exciting social events was another reason to be glad to be there. Our marketing committee has worked extremely hard preparing programs and materials that will help all of us promote and sell our products, regardless of which brands we sell. It’s good for us; it’s good for the whole industry. Apanel of veterans shared tips on how they do things in their companies. We were also able to see first-hand a demonstration on self consolidating concrete at Wilbert’s Thermoform Plastics plant in Auburndale. This is what belonging to this association is all about. If you take home just one good idea to use in your business, it can more than offset the cost of attending. For the first time in recent years, Doric and Eagle held their meetings to coincide with our convention and I hope this will be a practice that will continue in the future. There is always a magical atmosphere at the Walt Disney World® Resort. We saw it in the faces of the children when Mickey and Minnie paid us a visit during our opening reception. We were fascinated and amazed by the performers in Cirque du Soleil on our closing evening. For just a few days we were a part of the magic and no one complained when flights were canceled and they had to tack on another day or two. Plans are already being made for Las Vegas in 2004. Put it on your calendar. Perhaps that’s where you’ll find your “Hidden Pot of Gold”!
“They did not return to earth but we pray they are safely home” --President George W. Bush
In memory of the Seven Columbia Astronauts who lost their lives on February 1, 2003. Rick Husband William McCool Michael Anderson Kalpana Chawla David Brown Laurel Clark Ilan Ramon
Solving Problems for Families and Funeral Directors when Details Mean the Most... Quality Lined, Concrete Burial Vaults Artfully crafted Olympian Bronze and Stainless Steel Premium Vaults Cremation Urns and Urn Vaults “Daisy” Infant Combinations Quality, dependable graveside service Find out more about being a Doric “Problem Solver”
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Continued from page 1 service,” said Darby-Sermpsrott. “If you have a great product, at a great price and you know that your service is terrific, what good does that do you if they [consumers] don’t know that you exist?” Marketing is how you get your message out. The program outlined the basics of marketing research, advertising and self promotion.
Research An important link in the chain of a sound marketing/advertising is research. It provides the basis for understanding the market or customers you are selling to, explained Marty Begun. The research process described in Marketing For Dummies helps you avoid common errors. “Just gathering a lot of information without having a starting point and some clearly defined objectives is a waste of time and valuable resources,” said Begun. He outlined valuable sources of free information including data available on the Internet, company sales data and surveys. You don’t have to be a large company to utilize much of the research that is already available. It could be as simple as sitting down and finding out what your secretaries and drivers know about your customers and your business or it could be information as readily available as the Internet.
Advertising “Once you’ve conducted your market research and collected your data, it’s time to take a look at how you can best get your message across in your local marketplace,” said Julie Burn. She discussed the basics of the different advertising mediums – print, broadcast (radio and TV spots) and outdoor or “out of home” advertising (billboards, signs, banners, etc.) Burn also reviewed what to look for when purchasing spots, whether or not you can prepare advertising materials yourself and when to get the assistance of a professional. Print is the preferred medium for business-to-business advertising which would be used to reach the funeral professionals. Broadcast and outdoor are best for reaching the consumer, she said. NCBVA has created a national ad which has been running in three specially selected trade publications. This ad can be personalized for use in your local area. In conjunction with the ad, there are brochures available which explain the benefits of lined concrete burial vaults to the consumer. “Your association has put this all together for you so you don’t have to pay someone to do it,” said Burn. NCBVA’s ad is currently running on the first page of the February 2003 issue of American Funeral Director.
Shameless Self Promotion “If our funeral directors aren’t telling families about what we do, then it may be time to do it ourselves,” said JoAnn Baldwin. And the way you can do this locally and inexpensively is through press releases, premiums, promotions at senior expos, trade shows, field trips, county fairs, merchant days, philanthropies etc. Baldwin outlined the basics of a good press release. It must contain the five W’s: who, what, when, where and why. Then you have to have an angle. This might include news about people or a new product line in your business, an interesting event that your company is involved in, i.e, a clean-up day at the Veterans’cemetery. There are many ways you can get the word out about your business and get people in your community familiar with concrete burial vaults. Baldwin challenged everyone to pick one or two and give it a try for a year. To find out more about NCBVA’s marketing program, please see the Marketing Order Form on page 7 or call the headquarters office at 1-800-538-1423.
Julie Burn of Wilbert Funeral Services, Inc., gave tips on buying advertising in your local community to a packed house at NCBVA’s Annual Convention at the Walt Disney World® Resort.
Audio/Visual Program Receives Kudos The NCBVA Marketing Committee presented the audio/visual program they developed to promote concrete burial vaults at the last meeting of the Funeral and Memorialization Information Council (FAMIC). This is a letter we received about the program. Congratulations on a great program and the cooperation you received to make it a reality. You should feel a tremendous sense of pride. I will call my Wilbert franchisee this week about the brochures as they are a great asset to the pre-need packets we distribute regularly and at seminars as an additional handout, and on our literature table at the funeral home. Again, great job and please pass on my congratulations to the presenters Linda, JoAnn and Julie who were great. --John C Carmon Past President, NFDA Chairman, FAMIC
National Concrete Burial Vault Association
VAULT MARKETING PROGRAM ORDER FORM Company Name____________________________________________________ Billing Street Address or PO Box ______________________________________ City_____________________ State _____________ Zip_____________ Shipping Street Address____________________________________________ City ____________________ State ______________ Zip ____________ Phone # ________________________________________________________ Contact Person___________________________________________________ ADVERTISEMENT - “Three Reasons to Consider a Lined Concrete Burial Vault” ______ I would like a copy of the advertisement to run in my local publications (NO CHARGE) ______ Please personalize the ad (NO CHARGE) ______ Use Company Name as listed above Personalization address______________________________________ _______ Do not personalize
BROCHURE - Reasons to Consider a Lined Concrete Burial Vault ______ Quantity ($25 PER HUNDRED, MINIMUM OF 100) ______ Yes, personalize ($40 PERSONALIZATION FEE) ______ Use Company Name as listed above Personalization address___________________________________ ______ Do not personalize
Check is enclosed for $_______ Credit Card: ______ VISA
______ American Express
Card Number: ___________________________ Expiration: __________ Signature: _____________________________________________ Name of Cardholder: ____________________________________ If paying by credit card, fax this order form to: (407) 774-6751. Or mail along with payment to: National Concrete Burial Vault Association 900 Fox Valley Drive, Ste 204 - Longwood, FL 32779-2552 Phone: (407) 788-1996
MacLeod Elected Officer; New Directors Named Graham MacLeod of Detroit Wilbert Vault Company was elected as Secretary/Treasurer of NCBVA in February at the Annual Convention in Lake Buena Vista, Florida. The election midway through the year was precipated by the early MacLeod resignation of Robert Hardy who regretted that extended business responsibilities had forced him to give up his position on the Board. To fill MacLeod’s position as a Director, Steve Vincent, J.P Baxter Vincent and Son, Inc. Galena, Illinois, was nominated and elected to serve on the Board. Darren Baxter, of Baxter Burial Vault Service in Cincinnati. Ohio was elected to a threeyear term as Director. Vincent
Colonial Graveyard Reopens After Quarter of A Century Benjamin Franklin lies here. So do four other signers of the Declaration of Independence, war heroes, medical pioneers, and thousands of others from all levels of Colonial and Revolution-era society. The Christ Church Burial Ground in Philadelphia, Pennsylvania, secluded behind 1772-era red brick walls and mostly closed to the public since 1976 due to deterioration and fears of damage, will reopen April 26. “A whole generation hasn’t seen this burial ground, and it’s magical,” said Donald U. Smith, executive director of Christ Church Preservation Trust Many of the gravestones are so timeworn they appear to be slabs of smooth rock stuck in the ground, some fragments barely peeking above a few inches of snow. The oldest bear simple inscriptions — names, ages and the dates the occupant “departed this life.”
The Aegean and Aegean Elite Cremation Burial Vault
The Aegean Elite Series
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formed polymer layers inside and out protect the concrete core and Since its introduction, the Aegean and the Aegean Elite has become one of the finest burial vaults in the industry. Both Aegean lines add stability for the ultimate in protection. The same intricate details and decorative corner columns are carried over from the original consist of ther moformed faux finished polymers that surround a concr ete line. core to offer the ultimate in strength and long lasting protection. To com Aegean pliment any casket, both the Aegean and the Aegean Elite are available When you combine personal service with rigaTrds’ standards of in traditional cherry, white marble, black marble, natural wood, and excellence, you will discover the Aegean Family of vaults will deliver the gray granite. quality, durability and strength your customers expect and deser ve. For a more refined look, The Aegean Elite Series consist of addi Aegean...when only the finest vault will do. tional handcrafted metal accents in stainless steel, copper or bronze that enhance the beauty and strength of the interior as well as the exterior. Outside accents are also available to coordinate with the intricate mold ings and decorative corner columns. In 2001, Trigard expanded the Aegean concept to its cremation line of burial vaults. Like all Aegean products from Trigard, thermo ®
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Continued from page 1 restrictions on the use of a competing vault. As pointed out many years ago, the Sherman Act prohibits “tying arrangements.” A tying arrangement exists when a seller with “economic power” in one market (called the “tying product,” which in this case would be the cemetery plot) uses that market position to coerce consumers to purchase a second product (the “tied product”—here, the Scott Calkins cemetery’s own vaults or ones purchased from a competing vault firm). Here, if the cemetery has “economic power” in a cemetery plot market and imposes restrictions or a cost that is tantamount to a prohibition on the use of a competing vault, it could violate the Sherman Act. Cemeteries have attempted to use their control over the cemetery plot market to create obstacles (although not an outright prohibition) on the use of competitor’s vaults. For years, courts have found such practices to be illegal. Several federal court decisions have upheld this conclusion. Most of you have probably heard of Roseborough Monument Co. v. Memorial Park, 666 F.2d 1130 (1981). Some cemeteries have attempted to defend such restrictions by claiming that they lack economic power in the cemetery plot market. There are two ways that courts have found cemeteries to have economic power: (1) The cemetery has a substantial market share in the local cemetery market; or (2) The cemetery plot is unique. A number of courts have held that cemetery plots are, by nature, unique, so that cemeteries virtually always have economic power. (See Ringtown Wilbert Vault Works v. Schuylkill Memorial Park, Inc. 650 F. Supp. 823 ). Other courts have found that the uniqueness of cemeteries, coupled with a 22 percent share of the local market is enough to establish market power. Thus we arrive at the question whether the excessive fees charged by certain cemeteries for installation (setting), as a practical matter can coerce buyers to purchase vaults from the cemetery rather than from a third party vault supplier. I am sure that many of our members have been subject to setting fees of several hundred dollars. Courts have held that a tying arrangement may be proven even when the cemetery does not absolutely condition its willingness to sell the tying product on its purchase of the tied product. The use of an excessive fee, unreasonable restrictions, or a bundled price to coerce the purchaser of the tied product can have the same effect and be just as illegal. You all have experienced or know about certain cemeteries implementing substantial and unreasonable installation or setting fees. In practically all of such cases, the high fees are very substantial in relation to the cost of the vault, and dramatically more than the actual cost of setting the vault. Consequently, the fee could make it economically impractical for purchasers to purchase concrete vaults, and cause purchasers to shift from concrete vaults to lower cost vaults, such as possibly steel or fiberglass (plastic) which may or may not be sold by the cemetery. As to the recent trend of cemeteries attempting to establish extremely high minimum insurance coverage requirements (recently I was involved with a cemetery attempting to require a $10 million policy but after talking personally with the local attorney for the cemetery, such excessive and unreasonable requirement was appropriately reduced) I am of the opinion that
coverage in the millions is dramatically in excess of the insurance coverage the typical third party vault supplier would carry. As such, such excessive insurance requirements would also seem to have the purpose and effect of limiting competition in the sale of concrete burial vaults. Part one of this article (November 2002) referred to the Oregon litigation and the warnings issued by the American Cemetery Association. In that article I indicated that cemeteries could be prohibited by the courts (as they were in Oregon) from having a regulation which requires third-party liability insurance in excess of $500,000 or a compliance bond in excess of $25,000. Keep in mind though that the Oregon decision is more than 15 years old and reasonable insurance coverage today could be required at a higher amount. Thus, in my opinion, excessive and unreasonably high setting fees and insurance coverage requirements could be successfully challenged in the federal courts under the Sherman Act. Keep in mind that most all of the states have enacted “little” Sherman Acts which could be used. In addition, don’t forget that the FTC vigorously protects consumer choice in the death care markets and any limitation on consumers’ability to use the outer burial container of their choice could prompt an investigation or prosecution. * * * Editor’s Note: In the previous issue of The Bulletin which carried the first part of this article, Mr. Calkin’s byline was inadvertantly dropped. The Bulletin regrets the omission and thanks Mr. Calkins for his contribution.
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NCBVA 2003 Annual Convention Walt Disney World速 Resort
Special thanks to our sponsors, without whose assistance, we would not have been able to present this outstanding program: PLATINUM Doric Products, Inc Wilbert Funeral Services, Inc. SILVER Acromix Systems / ERMC Trigard Vaults BRONZE Adco Products, Inc. Crescent Bronze Powder Co., Inc. Eagle Burial Vault Association, Inc.
Demo Shows Off SCC
someone were to show you how to operate your vault plant with fewer people and less inventory while still maintaining your existing volume and high standards of quality, you would probably jump at the opportunity. That’s exactly what NCBVA convention attendees learned while participating in the Self Consolidating Concrete (SCC) demonstration that was featured at the Annual Convention. Special arrangements were made to utilize the parking lot of Wilbert’s Thermoform Plastics plant in Auburndale, Florida. Forms and concrete were donated by Hicks Industries and participants were treated to an actual vault form pour utilizing self consolidating concrete. Members were shown the difference in using slump testing and “spread testing,” which needs to be used with this type of concrete. SCC concrete pours into a vault form like a slurry or concrete with excessive water. This results in less man hours spent in the pour and vibration. Because the concrete hardens quicker, with higher ultimate strengths, most inventories can be reduced to about a 10 day supply. Also in attendance were representatives from Boral Materials Technology, Inc., one of the companies which makes the admixture for the concrete. Members were instructed that a “closer control” needs to be utilized with this type of concrete. Plants considering make a A technician demonstrates the change should allow adequate time to educate proper way of measuring concrete their employees on the handling of this unique slump in the photo at the top. Then, concrete. he allows the concrete to spread out across a board and measures the distance between widest points.
Poll Shows Canadians Prefer Traditional Burial Rather Than Cremation A recent poll of Canadians, who as a rule are traditional and conservative, indicates that most prefer burial over cremation. Quebecers were the only group of Canadians who favored cremation over burial, according to a poll of 1,501 respondents. In Quebec, 53 percent preferred cremation. Other regional breakdowns were (burial listed first, cremation second): British Columbia, 7515; Manitoba and Saskatchewan, 64-19; Alberta, 60-26; the Atlantic provinces, 5833; and Ontario, 53-29. Suzanne Scott, executive director of the Funeral Service Association of Canada, said cremation numbers have risen slowly over the years. “A lot of people jump to the conclusion that it (the cremation climb) is financially driven but we do not believe that that’s the reason. “I think it’s more environmentally driven. Baby boomers are making decisions that might not have otherwise been made for their parents and feel a much stronger environmental pull.” Scott said that while there are laws against spreading cremated remains in public areas in Canada, many people still release the ashes of friends and family members at favorite spots such as over a lake or on a mountain.
Don’t be afraid...
Be Ready Preparing Your Business For the Unthinkable The government’s Director of Homeland Security, Tom Ridge, has advised that we stash away the duct tape and rolls of plastic. But that doesn’t mean that we should not prepare for disaster or terrorist attacks. Disaster preparedness is no longer the sole concern of earthquake prone Californians and those who live in the part of the country known as “Tornado Alley.” For Americans, preparedness must now account for man-made disasters as well as natural ones. Knowing what to do during an emergency is an important part of being prepared and may make all the difference when seconds count. “Don’t be afraid... Be Ready,” is the advice. Many have formulated emergency plans for their families but what about your business?
No business should risk operating without a disaster plan While reports vary, as many as 40 percent of small businesses do not reopen after a major disaster like a flood, tornado or earthquake. These shuttered businesses were unprepared for a disaster; they had no plan or backup systems. When you start to develop your disaster plan, consider three subjects: human resources, physical resources and business continuity. Think about how a disaster could affect your employees, customers and workplace. Think about how you could continue doing business if the area around your facility is closed or streets are impassable. Think about what you would need to serve your customers even if your facility is closed.
Start building your plan now Here are some suggestions: ✔ Keep phone lists of your key employees and customers with you, and provide copies to key staff members.
As many as 40 percent of ✔ Consult with your insurance agent small businesses do not reopen about precautions to take for disasters that may directly impact your business. after a major disaster Remember, most policies do not cover ✔ If you have a voice mail system at your office, designate one remote number on which you can record messages for employees. Provide the number to all employees.
earthquake and flood damage. Protect valuable property and equipment with special riders. Discuss business continuity insurance with your agent.
✔ Keep emergency supplies handy,
✔ If you may not be able to get to your
including flashlights with extra batteries, First aid kit, Tools, Food and water for employees and customers to use during a period of unexpected confinement at your business, such as if a tanker truck overturned nearby and authorities told everyone in the area to stay put for an extended period.
office quickly after an emergency, leave keys and alarm code(s) with a trusted employee or friend who is closer.
Protect Your Employees, Customers and Business
✔ Arrange for programmable call forwarding for your main business line(s). Then, if you can’t get to the office, you can call in and reprogram the phones to ring elsewhere.
✔ Install emergency lights that turn on when the power goes out. They are inexpensive and widely available at building supply retailers.
✔ Back up computer data frequently throughout the business day. Keep a backup tape off site.
✔ Use UL-listed surge protectors and battery backup systems. They will add protection for sensitive equipment and help prevent a computer crash if the power goes out.
✔ Purchase a NOAAWeather Radio with a tone alert feature. Keep it on and when the signal sounds, listen for information about severe weather and protective actions to take. ✔ Stock a minimum supply of the goods, materials and equipment you would need for business continuity.
Designate one employee from each work shift to be the safety coordinator. This person will make all decisions relating to employee and customer safety and to the safety of the business itself. Safety coordinators should know how to contact the owner or operator at all times. Everyone in your facility should know how to prepare for a disaster and what to do if a disaster occurs. Contact your local Red Cross chapter for specific information about how to stay safe in a tornado, earthquake, fire, flood, hurricane or other hazard. The Emergency Management Guide for Business & Industry is hosted on FEMA’s Web site. Another source of useful information is Open for Business, a booklet developed by the Institute for Business and Home Safety and the Small Business Administration.
Freedom of Speech This sign was prominently displayed in the window of a business in Philadelphia.
WE WOULD RATHER DO BUSINESS WITH 1000 AL QAEDATERRORISTS THAN WITH A SINGLE AMERICAN Blasphemy, you say! What kind of business would post such an inflammatory statement? Answer: A funeral home!
Industry Calendar of Events March 13-16
CFSA Winter Seminar Harbor Beach Marriott Resort Ft. Lauderdale, FL
ICFA Annual Convention & Exposition Las Vegas, NV
March 31-April 1 FAMIC Spring Issues Symposium Sheraton Phoenix Airport Hotel, Phoenix, AZ April 2-6
Order of the Golden Rule Annual Convention Reno Hilton, Reno, NV
Intl. Conference of Funeral Service Examining Boards, Inc. Hyatt Regency Orange County, Garden Grove, CA
NFD&MAAnnual Convention & Expo Sheraton Birmingham Hotel, Birmingham, AL
Cremation Association of North America Convention, Fairmont Hotel, Chicago, IL
September 23-28 Selected Independent Funeral Homes Phoenician Hotel, Scottscale, AZ October 19-22
NFDAAnnual Convention and Expo Las Vegas Hilton, Las Vegas, NV
CFSA Fall Conference and Trade Show Adams Mark Hotel, Indianapolis, IN
NCBVA proudly recognizes the following companies as Certified Vault Manufacturing Plants
Cheboygan Cement Products Co. Abel Vault & Monument Co. Esterly Burial Vault Co. Cheboygan, MI Canton, IL West Reading, PA Chesapeake Burial Vault Co. Abel Vault & Monument Co. Evans Eagle Vaults, Inc. Ingleside, MD Pekin, IL Leola, PA Christy Vault Co., Inc. American Concrete Industries Everlasting Vault Co. Colma, CA Bangor, ME Randallstown, MD American Vault Co. Clinton Wilbert Vaults, Inc. Florida Wilbert, Inc. Cleveland, OH Jacksonville, FL Clinton, IA American Vault & Concrete Prod. Fond Du Lac Wilbert Vault Cooper Wilbert Vault Co. Detroit, MI Fond Du Lac, WI Barrington, NJ American Wilbert Vault Corp. Forsyth Bros. Cordeiro Vault Co., Inc. Fithian, IL Forest Park, IL Vallejo, CA Forsyth Bros. Concrete Prod. Arnold-Wilbert Corp. Costello Vaults Terre Haute, IN Goldsboro, NC Smith Falls, Ontario, Canada Gettysburg Burial Vault Co. Arrow Vault Co., Inc. Creter Vault Corp. Gettysburg, PA Lafayette, IN Flemington, NJ Grable Vault Co. Atlas Concrete Products, Inc. Crummitt & Son Vault Corp. Logansport, IN Orlando, FL Martins Ferry, OH Graffius Burial Vault Co. Automatic Wilbert Vault D.G. Robertson, Inc. Sinking Springs, PA Tacoma, WA Williston, VT Granite State Doric Babylon Vault Co. Dardanelle Vault & Monument Newport, NH New Windsor, MD Dardanelle, AR Gray Bros., Inc. BaumgardnerProducts Co. DePue Wilbert Vault Kansas City, KS Akron, OH Savannah, GA Hairfield Vault Co. BaxterBurial Vault Deihl Vault & Precast Co. Hickory, NC Cincinnati, OH Orangeville, PA Hardy Doric, Inc. Baxter Vault Co. Detroit Wilbert Vault Corp. Chelmsford, MA Baxter Springs, KS Detroit, MI Harn Vault Service Beck Vault Co. Doody Burial Vaults, Inc. Massillon, OH Rome, NY Winchendon, MA Harris Precast BeierBurial Vaults Doric Concrete Vaults Inc. Laporte, IN Columbus, WI Garden City, KS Heilman – Wirtz, Inc. Brewster Vaults & Monuments Doric Concrete Vaults, Inc. Cedar Hill, TX Millville, NJ Great Bend, KS Hicks Industries, Inc. Brown-Wilbert, Inc. Doric Concrete Vaults Inc. Alachua, FL Fargo, ND Osage City, KS Hicks Industries, Inc. Brown-Wilbert, Inc. Doric Huntingburg Vault Co. Miami, FL Morris, MN Huntingburg, IN Hicks Industries, Inc. Bruns Norwalk Vault Co. Doric of Kansas VaultGray Bros. Mulberry, FL Saint Louis, MO Iola, KS Hydraulic Dolly, Inc. Brutsche Concrete Products Doric of Nashville, Inc. Altoona, PA Battle Creek, MI Nashville, TN J.P. Vincent & Son, Inc. Brutsche Concrete Products Doric of Northeast Arkansas Galena, IL Benton Harbor, MI Jonesboro, AR Jacson, Inc. Buckeye Vault Service Doric of South Texas Henderson, TX Mansfield, OH Elsa, TX Jefferson Concrete Corp. Buck Simmons Vault Srvcs. Inc. Doric Concrete Vaults Watertown, NY Roanoke, VA Limon, CO Josten Wilbert Vault Co. Bush Concrete Products, Inc. Doric Concrete Vaults, Inc. Sioux Falls, SD Muskegon, MI Newton, KS Lakeshore Burial Vault Co. C & M Precast Doric Manufacturing Co. Brookfield, WI Kerrville, TX Boaz, AL Lavaca Vault Co. Calumet Wilbert Vault Co. Inc. Doric Mississippi, Inc. Lavaca, AK Gary, IN Vicksburg, MS Louisell-Davis Vault Service Carolina-Doric, Inc. Doric-South, Inc. Chattanooga, TN Effingham, SC Demopolis, AL Ludlow Burial Vault Co. Carolina-Doric, Inc. Doric Vault of Eastern NY, Inc. Ludlow, MA Florence, SC Hudson, NY Lycoming Burial Vault Co. Inc. Central Burial Vaults, Inc. Doric Vault of Western NY, Inc. Montoursville, PA Marlow, OK Depew, NY Marion Vault Works Central Burial Vaults, Inc. Doric Vault Co. Marion, IN Oklahoma City, OK Griffin, GA Markham Burial Vault Services Central Burial Vaults, Inc. Doric Vault Co. of S. Illinois Richmond, VA Tulsa, OK Marion, IL Markham-Carter Vault Service Central New York Vault Co. Eagle Burial Vault Co. of LA For Plant Inspection and Certification Smithfield, VAProgram, please Cortland, NY Forinformation informationon onNCBVA’s NCBVA’sexclusive exclusive Ruston, LA Plant Inspection and Certification Program, please Master form Grave on Service Century contact Vault Co., NCBVAHeadquarters Inc. at 1-800-538-1423 or use application adjacent page. Eagle Burial Vaults contact NCBVAHeadquarters at 1-800-538-1423 or use application Athens,form GA on adjacent page. Barnstable, MA Perry, GA
Memphis Burial Vault Co. Memphis, TN Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Milwaukee Wilbert Vault Co. Milwaukee, WI Minnick Services Corp. Fort Wayne, IN Moore Wilbert Vault Co. Evans, GA NeherBurial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO North Central Mich. Vault Srvc. Cadillac, MI Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Panhandle Vaults Wellington, TX Peoria Vault Co. Peoria, IL Pennyslvania Concrete Vault Co. Greensburg, PA Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Pope Concrete Products Waycross, GA PoplarBluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Precision Precast Inc. Pittsfield, MA Quality Burial Vault Co. Houston, TX Rex Vault Service Newton, IL Rocky Mountain Monument/Vault Sandy, UT Roland-Wilbert Vault Co. Marion, IA Roosburg Vault Primghar, IA Saginaw Wilbert Vault Corp. Saginaw, MI Sam Green Vault Co. Lynchburg, VA Saline Vault Co. Sweet Springs, MO Santeiu Vaults Inc. Livonia, MI
continued continued. .. .. .
Shenandoah Valley Vaults, Inc. Dayton, VA Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH Sunnycrest, Inc. Auburn, NY SuhorIndustries Cedar Hill, TX SuperiorBurial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co. DBA Individual Mausoleum Co. Lawrenceburg, IN Superior Vault Company LTD Mississauga, Ontario, Canada Swan’s Concrete Products Westbrook, ME Tennessee Vault & Grave, Inc. Dechard, TN Tucker Vault Co. Farmington, MO Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vault Service Griffin, GA Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Montezuma, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO Wicomico Vault Co., Inc. Salisbury, MD WieserPrecast Stewartville, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault (The James Co.) Waycross, GA Wilbert Vault of Houston, Inc. Houston, TX Williams Vault Company Emporia, VA WillmarPrecast Co. Willmar, MN ZeiserEilbert Vault Co. Elmira, NY
National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection
Name of Plant ___________________________________________ Plant Mailing Address_____________________________________ Plant Street Address_______________________________________ Plant Telephone__________________________________________ Fax Phone Number_______________________________________ Owner’s Name___________________________________________ Evening Telephone________________________________________ Plant Manager/Contact Person_______________________________ Evening Phone___________________________________________ Types of Outer Burial Receptacles Produced ❐ Top Seals ❐ Air Domes ❐ Sectionals Other________________________________________________
Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite #204 Longwood, FL 32779-2552 (800) 538-1423 Fax (407) 774-6751 As an NCBVA member in good standing, the total of your Plant Certification Inspection will be $995 (Recertification, $495). Full payment should be enclosed with your application.
National Concrete Burial Vault Association “Serving the death care industry with the very best”
APPLICATION FOR MEMBERSHIP
❐ Manufacturer Member Dues are based on total units sold for all locations of the company.
❐ ❐ ❐ ❐ ❐
Please check appropriate level: 1-999 Units ........$170 1000 - 1999 ........$260 2000 - 3499 ........$350 3500 - 4999 ........$435 5000 and more ....$525
Key Contact____________________________________Nickname_______________ Title _________________________________________________________________ Company Name ________________________________________________________ Street Address __________________________________________________________ City _____________________ State _________________ Zip ___________________ Phone ___________________________ Fax _________________________________ E-mail _______________________________________________________________ Company Web Site _____________________________________________________
❐ Associate Member ....$150 ❐ Franchise Group........$600
Payment Information Include payment with this completed form. We accept Visa, MasterCard and American Express
❐ Check is enclosed Please charge my ❐ Visa ❐ MasterCard
Account #_____________________ Expiration date _________________
Mailing Information NCBVA 900 Fox Valley Drive Suite 204 Longwood, FL 32779-2552 (800) 538-1423 Fax: (407) 774-6751 www.ncbva.org
❐ Check here if you prefer to have your mail sent to your home. Home street Address _________________________________________ City _____________________ State ______________ Zip ___________ Home Phone _________________ Home Fax ______________________ COMPANY INFORMATION ❐ Burial Vault Manufacturer ❐ Crematory
❐ Funeral Director ❐ Cemetery
❐ Doric ❐ Con-O-lite
❐ Wilbert ❐ Other
❐ Eagle ❐ Trigard ❐ Provide Graveside services
❐ Metal Vaults Offer sizes for
❐ Plastic Vaults ❐ Fiberglass Vaults ❐ Children ❐ Adults ❐ Oversize
❐ Associate Member: Tell us in 25 words of less about your product/services
❐ Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCBVA’s Code of Ethics and the rules which govern the National Concrete Burial Vault Association. Signature is required before this application can be processed. _________________________________________ (Signature)
CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemeteries management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.
National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204, Longwood, FL 32779-2552
FIRST CLASS Address Correction Requested
Industry news and notes Lorenc Joins Doric Christopher R. Lorenc, a 20-year funeral service veteran, has been named Senior Vice President of Operations for Doric Products, Inc. Most recently, as a consultant, Lorenc has been assisting Doric on a variety of projects, including the relocation of Classic Metal Vault Company of London, KY into a new modern facility in Corbin, KY. Lorenc previously spent many years at Wilbert Funeral Services where he held a variety of increasingly important roles including Director of Research, Vice President of Operations and Executive Vice President.
Summit’s Aim is United Voice In an effort to take the unified voice of funeral service to Capitol Hill, the National Funeral Directors Association (NFDA) will hold its annual Advocacy Summit at the Mayflower Hotel in Washington D.C.,
March 24-26, 2003. The theme for this year’s event is Forward Together: One Profession, One Destiny. “We have reached a new era in funeral service and we must continue to work together to meet the challenges in both the marketplace and legislation,” said NFDA Chief Executive Officer Christine Pepper. The goal of the Advocacy Summit is to show the newly elected 108th Congress that all involved in the death care industry can work together as a profession on common issues of concern and to move into the future. “Significant legislative issues such as the proposed Dodd bill to regulate the funeral service industry, permanent repeal of the Federal Estate Tax, legislation to enact association health plans to help our members control skyrocketing health insurance costs are currently of major concern to our profession,” said Pepper. “As a whole we have a greater opportunity to positively influence legislators.” NFDA has invited several notable guests and speakers to the event including
Senator Christopher S. “Kit” Bond (R-MO), The Honorable Tom Sullivan, Chief Counsel for Advocacy, Small Business Administration, Senator Christopher Dodd (D-CT) and Representative Mark Foley (RFL).
Trigard Introduces Appliques The Aegean and Aegean Elite Series Vaults have a new option available through Trigard called Appliques. These four color graphics of one scene can be applied to the front and/ or side panels of the vault. Additionally, funeral directors can offer inserts that are placed in the cap panel of the casket where the same graphic can be utilized.
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