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of the National Concrete Burial Vault Association

December 2010

A time to remember and honor


NCBVA.ORG l December 2010

National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, Florida 32791   .#"6!s&AX   President Stephen Hatfield Hicks Industries, Inc. Mulberry, FL President-Elect Hubert McQuestion Lake Shore Burial Vault Co. Brookfield, WI Secretary/Treasurer Michael Crummitt Crummitt & Son Vault Co. Martins Ferry, OH Immediate Past President Todd Swihart Saginaw Wilbert Vault Corp. Saginaw, MI Directors Wendy Bott Brown Mark H. Bott Co. Ogden, UT Doug Evans Carolina Doric, Inc. Florence, SC

TABLE OF CONTENTS This last issue of The Bulletin 2010 has been devoted to bringing you up to date on all of the services and benefits of membership in NCBVA and also to a fond look back at the history that brought us to where we are today. Happy Holidays and a prosperous New Year to all!

Latest Standards Manual Has Important Revisions ............. 5 Performance Standards and Plant Certification

NCBVA–– An Important Piece of the Puzzle for Your Successful Business....... 6 For Auld Lang Syne ................... 12 Old acquaintances won’t be forgotten with rare find of historical photograph

Credit Card Program ................. 15

Steve Handley Handley Precast Systems, Inc. Glendale, AZ

You Needn’t Be a Math Whiz To “Take Credit” for Smart Business Move

Dave Long Eagle Burial Vault Association Joliet, IL

NCBVA Certified Plants ............. 19

Paul E. Cooper Wilbert Funeral Services, Inc. Forest Park, IL Jerry Russell Southern Ohio Vault Co. Portsmouth, OH Dennis Schultz Doric Vault of Western N.Y., Inc. Buffalo, NY Blake Swinford Trigard Vaults / Greenwood Plastics Danville, IL Steve Vincent Doric Products, Inc. Marshall, IL Executive Director Thomas A. Monahan, CAE Certified Association Management Co. Longwood, FL Legal Counsel J. Scott Calkins, Esq.

Industry News ’N Notes ............. 21

OUR ADVERTISERS Accurate Wire & Strip Forming, Inc.... 10 American Cemetery Supplies, Inc. .... 9 Axis Corporation.............................. 18 Crescent Bronze Powder Co............ 14 D & C Supply Co., Inc...................... 17 Doric, Inc.......................................... 17 Edgmont Metallic Pigment Co.......... 17 Holland Supply Inc........................... 11 Long Machine Co............................. 16 Mixer Systems ................................. 14 RoMix Chemical & Brush................... 8 Rostine Manufacturing & Supply ..... 22 Trigard Vaults ..................................... 4

December 2010 l NCBVA.ORG



NCBVA.ORG l December 2010

Latest Standards Manual Has Important Revisions


ecause concrete technology and applicable government standards for the burial vault manufacturing industry are constantly changing, the production of concrete burial vaults is not a static business. Therefore, NCBVA’s important publication, Performance Standards Manual and Plant CertiďŹ cation for the Manufacture of Concrete Burial Vaults, is periodically reviewed and updated. The latest revision of the manual (VERSION 10.10) has been included with the mailing of this issue of The Bulletin for all NCBVA members. First developed and adopted for members’ use in June 1991, V ERSION 10.10 incorporates important new technology updates and additions. It supersedes all previous versions. Through this publication, NCBVA fulďŹ lls two key reasons for the existence of professional associations: It provides standards and guidelines that support quality, and certiďŹ es its member companies that meet critical competency standards. We suggest you read the entire publication as a refresher, but we’d like to call attention to some speciďŹ c additions or changes that may affect your operations. NCBVA Center Load Test Standard The Center Load Pressure Test must be administered by the certiďŹ ed NCBVA inspector and is performed in conjunction with the NCBVA Plant CertiďŹ cation Program. Important revisions have been made to allow free exure of the bottom and sidewalls of a burial vault or graveliner. These revisions can be found in 7.2.1 (Center Load Pressure Test); 7.2.2 (Critical Load Area); 7.2.3 (Center Load Test Procedures); (Test Requirements - Section A outlines what constitutes a failure of the test); (Test Conditions - Section A provides details for the option of testing an outer burial receptacle with a seal; Section B provides the details for testing of the outer burial receptacle without a seal; and Section C details the steps that will be followed by the NCBVA Plant CertiďŹ cation Representative in performing the Center Load Pressure Test).

NOTE: The outer burial receptacle TESTEDMUSTWITHSTANDTHE POUNDSOF load on the designated one-sq-ft section at the critical load area for a minimum of ďŹ ve (5) minutes without failure. Please be sure to read the Important NoteTHATHASBEENPLACEDFOLLOWING concerning claims of substantiating your PRODUCTSSEEPAGEOFTHE6ERSION manual). Section 8.5: What Will the NCBVA Inspector Be Checking? This very important part of the manual highlights the maximum number of points that is scored in each section during a plant inspection. !T ITS MEETING IN &EBRUARY  THE NCBVA Board of Directors approved David Brugger’s recommendation to allow plants that have failed an inspection as a result of lost points in the areas of Safety/Training and Housekeeping issues to recover those lost points. The procedure is as follows: A plant that has failed to achieve 10 points in Safety & Training (Sections 6.6.1- 6.6.4) or 5 points in Safety Practices & Housekeeping (Section 6.6.5) shall be granted 90 days from the date of inspection to recover lost points. Points may be recovered by correcting deďŹ ciencies and submitting evidence to NCBVA of having done so. Evidence may consist of combinations of invoices for purchased services, goods or materials, photographs, and/or written reports and third-party documentation. Third-party documentation could originate from an insurance company safety inspector/professional trainer, or an independent safety consultant. Loss of score points due to product quality, manufacturing methods or product or material testing, however, requires a repeat inspection.

NCBVA Plant CertiďŹ cation Representative David Brugger, P.E., travels the country performing plant inspections. s -IX DESIGN INCLUDES PARAGRAPHS ON water/cement ratio, admixtures, aggregates, calcium chloride, air entrainment, etc.) s-IXINGANDBATCHINGGUIDELINES proper storage of aggregates; s0OURINGPROCEDURESINCLUDINGRECOMmended practices for hot and cold weather concreting); s#ONCRETEREINFORCINGWITHDETAILED illustrations); s#ONCRETElNISHINGCURING s$ISINTERMENTPROCEDURESINCLUDINGA sample permission form for disinterment); s!COMPREHENSIVEGLOSSARYOFTERMS s!NDREFERENCESTOIMPORTANTBOOKS manuals and standards published by the American Concrete Institute, the Portland Cement Association, and ASTM International.

Use the Manual You are encouraged to use the updated manual to check that your manufacturing procedures are still in line with NCBVA standards. If you have speciďŹ c questions regarding any of the revisions, please use e-mail to contact David Brugger, P.E. ( Other Important Sections Members may obtain additional copies of This conclusive reference for the concrete burial vault manufacturer also contains the manual by calling NCBVA Headquarters at 888-88-NCBVA. portant sections such as: !FULLLISTINGOFTHE#ERTIlED0LANTS s4HETYPESOFLOADSANDSTRESSESONAN IN THE 53 CAN BE FOUND ON PAGES   interred burial vault or graveliner; along with an Application Form.

December 2010 l NCBVA.ORG


NCBVA–– An Important Piece of the Puzzle For Your Successful Business “Every man owes a part of his time and money to the business or industry to which he is engaged. No man has the moral right to withhold his support from an organization that is striving to improve conditions within his sphere.� ––Theodore Roosevelt


should you belong to a professional association such as the NCBVA? There are many reasons, other than the obvious moral obligation stated by Theodore Roosevelt more THANYEARSAGO4HECONTEMPORARYREASONSWEREQUANTIlEDIN BYTHE!MERICAN3OCIETYOF!SSOCIATION%XECUTIVES!3!% INAFAR REACHINGSURVEY!3!%QUESTIONEDNEARLY PROFESsionals to ďŹ nd out exactly why individuals join an association. (This survey has powerful validity, just from the standpoint of size alone. In comparison, the FAMIC-sponsored study on funeral and memorialization trends, reported on in the October Bulletin, surVEYEDAPPROXIMATELYCONSUMERSANDISCONSIDEREDASTATISTICALLY signiďŹ cant study.) The ASAE respondents’ answers that outlined the important factors that inuenced them to join a professional association were categorized into two main groups: personal beneďŹ ts and beneďŹ ts to their ďŹ eld or profession. NCBVA measures up very well to the criteria identiďŹ ed by ASAE. Let’s look at ďŹ ve of the eight important personal criteria identiďŹ ed in the survey and see how NCBVA is an important piece of the puzzle for your successful business.

and on-line directories. It’s often “who you knowâ€? that can make big differences in the success of your company. Relationships are important. People do business with people they know and trust. Access to the most up-to-date information in the ďŹ eld Through NCBVA’s bi-monthly Bulletin, Funeral Ticket, the website and e-bulletins, members are kept apprised of important, timely information regarding the industry or regulations affecting the industry. Associations like NCBVA provide a broad spectrum of information that would be impossible for one individual to assimilate on his/her own. For years, NCBVA’s annual convention and Expo have provided an unbeatable opportunity to see and touch new products and learn about new services, thanks to NCBVA’s suppliers and associate members who have been featured exhibitors. This beneďŹ t was mulTIPLIEDMANYTIMESOVERWITHTHE&EBRUARYCONVENTIONWHEN NCBVA partnered with the World of Concrete. That partnership is EXPECTEDTOBECONTINUEDIN OFFERINGMEMBERSMUCHMORE mileage out of their convention/continuing education budgets.

Professional development or educational program offerings Whether it’s a technical subject, or tips on how to promote your business or motivate your employees, top-notch speakers are booked Personal Reasons for Professional Membership Among nearly all professions, networking is the number-one rea- for each NCBVA convention to conveniently enhance your professon people join an association. The camaraderie among NCBVA sional development. Break-out sessions facilitate discussion and the members, described in J. Scott Calkins’ column this month, is vis- sharing of ideas among industry colleagues. NCBVA conventions are all business, but they are held in vacaIBLYEVIDENTINTHEACCOMPANYINGPHOTOHESENTINFROMTHE tion destinations that facilitate more networking after the convention annual convention. Because many vault manufacturing companies DAYISCOMPLETED4HECONVENTIONLOCATIONPROMISESTOOUTare family businesses, the personal and professional relationships that develop from NCBVA meetings continue on from generation to shine all previous convention locations because of sheer luxury and generation. By attending special events or serving on boards or com- potential activities--it will be held on board the new, outrageously mittees, it becomes easy to meet and do business with other industry appointed Allure of the Seas &EBRUARY 4HISSHIPFEATURES professionals, and this ease is enhanced through NCBVA’s printed ALL the amenities you could possibly imagine. This convention


NCBVA.ORG l December 2010

will be truly memorable, so don’t miss the boat. Cabins are still available by contacting the NCBVA ofďŹ ce. Opportunity to gain leadership experience NCBVA offers a number of outlets for service, from Boards and committees, to liaisons to the other organizations in the Funeral and Memorialization Information Council (FAMIC). It’s not only who you know that’s important. It’s how much you give back of your time that underscores your commitment to the industry and association. Access to products, services and suppliers Associate members who support the NCBVA are listed in the NCBVA Directory, which is updated on a periodic basis. The Bulletin’s advertisers provide new ideas and technologies, in addition to consistently good information on updated products and services. Career Center NCBVA operates a funeral industry-wide career center on its website ( to help you ďŹ nd key employees. Operated in conjunction with the National Funeral Directors Association (NFDA) and the Cremation Association of North America (CANA), the center allows NCBVA members to reach a market that is read by potential employees from the funeral, cremation and burial vault industries throughout the U.S. and Canada. Member discounts or group purchasing opportunities The Funeral Ticker and NCBVA’s credit card program (page 15) are two of the most recent beneďŹ ts. Up-to-the-Minute News NCBVA members are entitled to AFREESUBSCRIPTIONVALUE to the Funeral Ticker, a continual stream of funeral-related news from all parts of the U.S. and Canada. Developed last year by NCBVA’s Executive Director, the Funeral 4ICKERHASNEARLY SUBSCRIBERS to date (burial vault companies, cemeteries and funeral directors). Every 15 minutes the Funeral Ticker updates itself by using the power of the Internet, searching for deathcare-related news from on-line newspapers, magazines and other publications. The Funeral Ticker runs continually along the bottom of the subscriber’s computer screen.

BeneďŹ ts to One’s Field or Profession Now let’s take a look at four of the 12 factors identiďŹ ed by ASAE that could positively inuence a person’s membership decision-beneďŹ ts to one’s ďŹ eld or profession.

Providing standards or guidelines that support quality Since 1991, the NCBVA has had in place an important, continually reviewed and updated publication: Performance Standards and Plant CertiďŹ cation for the Manufacture of Concrete Burial Vaults. This manual provides information on obtaining certiďŹ cation as a burial vault manufacturer (upholding production standards) and helps NCBVA members manufacture consistent products of high quality. This practice, of course, reects a positive image for the industry and beneďŹ ts the public. On page 5, read more about the special bonus that’s included FORMEMBERSWITHTHISISSUEnnTHEUPDATEDANDEXPANDEDEDItion. Certifying those who meet critical competency standards NCBVA offers a certiďŹ cation program for members. Plants are inspected by NCBVA’s Plant CertiďŹ cation Representative and evaluated against a number of standards, from safety and housekeeping to the strength of the ďŹ nal product. Those facilities that meet rigorous criteria are certiďŹ ed for a ďŹ ve-year period. Maintaining a code of ethics for practice All NCBVA members are required to abide by a code of ethics. This insures fair business practices and also protects the general public. Gathering, analyzing and publishing data on trends in the ďŹ elds In recent issues of The Bulletin, trends such as green burials, cremation and pet memorialization, among others, have been explored. As a member of FAMIC, NCBVA is one of the organizations that supports the research for the funeral and memorialization study. (Survey waves are conducted every ďŹ ve years in order to keep up with signiďŹ cant market trends.) Because the purchase price for the STUDYREPORTIS PER member, NCBVA staff extracted key results for the beneďŹ t of the entire membership and published those ďŹ ndings in the October issue of The Bulletin. In a competitive market, knowledge is powerful.

What Members Say Carries Real Weight NCBVA strives to keep you informed, and to enhance your professional development and your business. What 4HEODORE2OOSEVELTSAIDMORETHANYEARSAGOISREASONENOUGH to belong to a professional organization such as the NCBVA, but take a look at how the following members feel about their membership in NCBVA. Involved members give the best endorsements. Mark Minnick, President of Minnick Services, served as presiDENTOFTHE.#"6!IN(ESAYSHEISPROUDTOHAVEPLAYEDAN December 2010 l NCBVA.ORG





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active role, along with other key members, in writing the association’s concrete performance speciďŹ cations. “It’s exciting to look back and know that I was part of something that has had a major impact on the industry. I’m sure glad we have an organization like the NCBVA to stand behind us as vault manufacturers.â€? Doug Evans, partner/owner of Carolina-Doric and currently a member of the NCBVA Board, says: “We need more people involved in NCBVA so they can fully appreciate the value of our industry and stand together to promote it. NCBVA provides the arena in which this can be done. There is no other organization that solely represents our interests. To protect our industry, we’ve got to get the word out there that concrete in itself is an environmentally friendly product, and it’s the best product out there for the burial vault industry. Not only that concept, but the idea that the burial vault is important and necessary in protecting and honoring our loved ones.â€? “The NCBVA is a great organization,â€? says Jeff Roland, President/Owner of Roland-Wilbert Vault. “We can be proud that it has been especially good to veterans. It’s a proactive association, and its goal is to help us all improve our operations. The education process involved in the plant certiďŹ cation process is excellent.â€? Steve HatďŹ eld, current NCBVA President and Executive VP and Chief Operating OfďŹ cer of Hicks Industries, believes that Steve HatďŹ eld NCBVA has the potential to be a far-reaching association. “The more members we have, the stronger and better our voice is with government entities and other groups that impact our industry. We’ve started a dialog with the VA, but to be truly effective we need to have more of a national presence. The VA is having a deďŹ nite impact on our livelihoods. Eighty percent of all new VA cemeteries will have double crypts.â€? “I am passionate about the NCBVA,â€? says Todd Swihart, CEO/ Owner of Saginaw-Wilbert Vault and Immediate Past President of the NCBVA. “There is no other organization that can represent us––burial vault manufacturers and service providers––effectively in Washington. It is vital that we are uniďŹ ed in our voice to protect our industry and our livelihoods, and to watch out for the interests Todd Swihart of the general public.â€?

NCBVA’s Record Speaks for Itself 4HE.#"6! FOUNDEDIN ISAPROGRESSIVE DYNAMICASSOCIATIONTHATISDEDICATEDTO the professional development of its members and overall improvement of the concrete burial vault industry. Its record speaks well for itself by providing a uniďŹ ed voice for the industry, regardless of product afďŹ liation, brand recognition or location. Every major brand afďŹ liation of concrete vault manufacturer is represented as a member of the organization. !SANASSOCIATION THE.#"6!REPRESENTSGROUPSTHATPROVIDEINEXCESSOFPERCENTOF all outer burial receptacles interred within the boundaries of its membership.

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NCBVA.ORG l December 2010

You’re in good company as a member of NCBVA. It’s an association that’s worth the investment of your time and money. Regardless of whether your manufacturing operations are large or small, your dues investment reaps the same beneďŹ ts. Dues are equitable because they are based on the size of your business, and are even tax deductible. Your membership supports an increasingly powerful voice, an important investment in your future. $UESINVOICESFORWILLBEINTHEMAILIN$ECEMBER7HENYOURINVOICEARRIVES don’t hesitate to renew your commitment to your industry and your future. Membership in NCBVA is an investment that doesn’t cost; it pays.

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College students get hands-on experience in the vault plant in Oklahoma.

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Central Burial Vaults Hosts Students; Presents Scholarship Awards Central Burial Vaults (CBV) in Oklahoma City recently hosted a plant tour of its manufacturing facility for the mortuary students from the University of Central Oklahoma and presented scholarship awards. Ruby and Jerry Cooper founded CBV in 1975 and the decisions they have made through the years have established CBV as a major vault company in Oklahoma and the surrounding states. Richard Cooper (Operations Manager) and Michael Peery (Sales/Marketing Director) explained the different procedures of manufacturing a concrete burial vault and ďŹ elded questions as the students watched an in-depth demonstration by CBV personnel of stripping and pouring. The demonstration was up close and interactive. Some of the students took part in vibrating concrete in the mold and discovered “’s not as easy as it looks.â€? Throughout the morning the students learned about the complexities of a vault company, which included concrete sales, steel vault sales, urn sales and infant unit sales. The focus for each of these products stressed the importance of the quality of product, efďŹ ciency of service and affordability. Following the tour and lunch, Ruby Cooper presented three students with scholarship awards for essays they had written about why they are pursuing a degree in Funeral Service and how they would promote concrete vaults as outer burial receptacles to families/ clients Award winners are Tammie Frizzell from Mustang, OK, Jason Pickel from Fort Payne, AL and Crystal Kelley from Cashion, OK.

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For Auld Lang Syne


hile culling some old NCBVA files to reduce storage capacity, I came across this large photo of a NCBVA Annual Meeting that shows more than 100 members and guests in attendance. It’s amazing when one finds a “treasure,” such as this photo that had been hidden away for years. Likely, I had put it away for safekeeping and forgot its existence over the years. What a find! What a fantastic picture to revive old memories! I hope you’ll be as thrilled as I was to see this photo, and that you’ll take time to study it to locate members of your family (grandparents, parents, etc.), your company’s previous owners, friends and others who were the leaders of our industry 43 or more years ago. 12

NCBVA.ORG l December 2010

The Convention, as indicated on the photo, was he ton Hotel on June 19, 1967. Many of the old-timers ha industry, and some, sadly, are deceased, but they all le As legal counsel for the NCBVA for more than 50 ye memories as I studied the faces of those who compris industry and the association. Some of those whom I already served as NCBVA Presidents or would be ser Dahlquist (1938); Earl Brutsche (1963); Ray McQues (1966); Gene Harn (1967); Chuck Payment (1969); Bil

was held at the Sheraton Bosmers have now retired from the ey all left a legacy. n 50 years, I was reliving many omprised the backbone of the hom I quickly recognized had be serving in the future: Herb cQuestion (1965); Bill Dwyer 69); Bill Maddox, Jr. (1972); Kit

Carson (1973); Gerry Hardy (1974); Tom Shank (1981); Commodore John Vogt (1988); and William Dwyer (1989). There are other noteworthy individuals in the photo, but I was either unable to locate them or connect the name to the face. In case you’ve been looking for me in that photo, I’m wearing a white jacket and standing in the far left-hand corner in the back of the room, next to “Kit” Carson from Texas. ––J. Scott Calkins, Esq. Look closely. If you can identify anyone in the photo, send the names and NCBVA Legal Counsel location in the photo to Bulletin editor, Jan Monahan. As we enter another new year, I hope you join me in fondly remembering these old friends and acquaintances...for Auld Lang Syne. December 2010 l NCBVA.ORG


Official Notification of Annual Meeting & Call for Nominations Pursuant to Article V, Section 2 of the NCBVA Bylaws, the Annual Meeting of the National Concrete Burial Vault Association will be held aboard the Allure of the Seas Cruise Ship, Friday, February 25, 2011 at 1:00 p.m.

sss The Nominating Committee for the National Concrete Burial Vault Association (NCBVA) is now accepting nominations for the following positions on its board of directors: President-Elect (1-Year Term) Secretary-Treasurer (1-Year Term) Board Director # 1 (3-Year Term) Board Director # 2 (3-Year Term)

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NCBVA’s Merchant Credit Card Program

You Needn’t Be a Math Whiz To “Take Credit� For A Smart Business Move! By Tom Monahan, CAE NCBVA Executive Director


o you did the math and ďŹ gured out that you can improve your customer service by allowing your funeral director client to put vault charges on a credit card. You realize you might even be able to get paid faster. With all the credit card mumbo-jumbo, monthly minimums and discount percentages with most credit cards, however, it’s easy to say “the heck with itâ€? and lose a key service your company should be offering. To clear the confusion and compare apples to apples, you can use what is called “the effective rate.â€? Figuring out how much a merchant credit card will cost your company in processing fees starts there. The term effective rate refers to total amount that your vault company pays in fees including processing percentage, machine rental, minimum fees and other costs. You don’t need an accounting degree to ďŹ gure it out. &OREXAMPLE IFYOURVAULTCOMPANYPROCESSES IN credit and debit card sales and its total processing expense is  THEEFFECTIVERATEACCOUNTIS9OURDISCOUNTRATE ONTHISACCOUNTMAYONLYBE BUTSURCHARGESANDOTHER hidden fees may bring the total cost more than a full percentage point higher. This example illustrates perfectly how focusing on a single rate when examining a merchant account can prove to be a costly oversight. The effective rate is the single-most important cost factor when you’re computing your processing costs, and, not surprisingly, it’s also one of the most elusive to calculate. When shopping for a credit account, the effective rate will show you what is really the least costly merchant account option. And after you start accepting credit cards, it will allow you to calculate and forecast your total credit card processing expenses. Elusive Calculations Made Easy Calculating the effective rate of an existing merchant account for a vault company is easier and more accurate than calculating the effective rate for a new account because ďŹ gures are based on real credit card processing history rather than forecasts and estimates. That’s not to say that a new account should ignore the effective rate of a proposed merchant account. It is still the most important cost factor, but in the case of a new account, the effective rate should be interpreted as a conservative estimate. Step One––It’s pretty simple to calculate the effective rate for an existing merchant account. All you need to do is ďŹ gure out the percentage of expenses over gross credit and debit card sales.

To do this, divide your gross sales by your total processing costs FORAGIVENMONTHANDTHENMULTIPLYTHATNUMBERBY&OR example:  INSALESINFEES8 If the effective rate ends up being substantially greater than your qualiďŹ ed discount rate, it’s time to examine your account and make money-saving adjustments. Using the example above, LETSSAYTHEQUALIlEDDISCOUNTRATEFORTHISACCOUNTIS4HAT WOULDMEANTHEEFFECTIVERATEOFISMORETHANDOUBLETHE qualiďŹ ed discount rate. In a situation like this, the chances are very good that there are a lot of mid- and non-qualiďŹ ed surcharges being applied. If you notice a large discrepancy between the qualiďŹ ed rate and the effective rate of your merchant account, call NCBVA and maybe we can close the gap. Step Two––To calculate the effective rate for a new merchant account from existing credit card processing history, apply your business’s processing statistics (such as the percentage of midand non-qualiďŹ ed transactions, PIN debit transactions versus signature, etc.), to the rates and fees of the new account. This will yield a pretty accurate estimate of the cost associated with the new merchant account. Calculating the effective rate of a merchant account for a new business is a little tougher because of inconsistent buckets, and the lack of credit card processing history from which to judge how a business’s transactions will qualify. Nevertheless, making a conservative estimate of an account’s effective rate is still vital. To calculate the effective rate of a merchant account for a vault company without credit card processing history, you will need to estimate a few ďŹ gures (such as the business’s average ticket, processing volume, whether a PIN pad will be used to accept on-line debit transactions, and more). NCBVA credit card representatives should be able to speak with you to gather the information they need to offer you a reasonably accurate effective rate. If they’re unable to do this or they don’t know what an effective rate is, please call me! We’ll ďŹ gure it out together.

December 2010 l NCBVA.ORG


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314 Water Avenue, Bellefontaine, Ohio 43311 Phone: 800-422-2947, Fax: 937-592-5230 18

NCBVA.ORG l December 2010

5 A D & Sons Vault Co. Suffolk, VA Abel Vault & Monument Co. Canton, IL American Concrete Industries Veazie, ME American Vault Co. Cleveland, OH American Wilbert Vault Corp. Forest Park, IL Arnold-Wilbert Corp. Goldsboro, NC Arrow Vault Co., Inc. Lafayette, IN Atlas Concrete Products, Inc. Orlando, FL Austin Concrete Products Dover, NH Babylon Vault Co. New Windsor, MD Badger Burial Vault Co. Eau Claire, WI Bailey Monument & Vault Co. Waycross, GA Baumgardner Products Co. Akron, OH Baxter Burial Vault Cincinnati, OH Baxter Vault Co. Baxter Springs, KS Beck Vault Co. Rome, NY Bell Vault & Monument Miamisburg, OH Brewster Vaults & Monuments Millville, NJ Brown-Wilbert, Inc. Morris, MN Brown-Wilbert, Inc. St. Paul, MN Bruns Norwalk Vault Co. St. Louis, MO Brutsche Concrete Products Battle Creek, MI Brutsche Concrete Products Benton Harbor, MI Buckeye Vault Service, Inc. Mansfield, OH C & M Precast +ERRVILLE 48 Calumet Wilbert Vault Co. Inc. Gary, IN Capital Precast, Ltd. St. Johns, NL, Canada Carolina-Doric, Inc. Florence, SC Carolina-Doric, Inc. Snow Camp, NC Central Burial Vaults, Inc. Marlow, OK Central Burial Vaults, Inc. Oklahoma City, OK

NCBVA Certified Vault Manufacturing Plants NCBVA proudly recognizes the following companies that have a current standing in the Plant Certification Program Central Burial Vaults, Inc. Tulsa, OK Central New York Vault Co. Cortland, NY Century Vault Co., Inc. West Barnstable, MA Charleston Wilbert Summerville, SC Cheboygan Cement Products Co. Cheboygan, MI Chesapeake Burial Vault Co. Barkley, MD Christy Vault Co., Inc. Colma, CA Columbus-Beier Vaults Columbus, WI Cooper Wilbert Vault Co. Middletown, DE Cordeiro Vault Co., Inc. Vallejo, CA Costello & Company Vaults Smith Falls, Ontario, Canada Creter Vault Corp. Flemington, NJ Crummitt & Son Vault Corp. Martins Ferry, OH D.G. Robertson, Inc. Williston, VT Dardanelle Vault & Monument Dardanelle, AR Deihl Vault & Precast Co. Orangeville, PA Delaware Valley Vault Co. Blackwood, NJ DePue Wilbert Vault Savannah, GA Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric Concrete Vaults Inc. Garden City, KS Doric Concrete Vaults, Inc. Great Bend, KS Doric Concrete Vaults Inc. Osage City, KS Doric Huntingburg Vault Co. Huntingburg, IN Doric of Kansas Vault Iola, KS Doric of Nashville, Inc. Nashville, TN Doric of Northeast Arkansas Jonesboro, AR Doric of Tennessee Cowan, TN Doric Concrete Vaults Limon, CO Doric Concrete Vaults, Inc. Newton, KS Doric Manufacturing Co. Boaz, AL

Doric Mississippi, Inc. Jackson, MS Doric-South, Inc. Demopolis, AL Doric Vault of Connecticut North Haven, CT Doric Vault of Eastern NY, Inc. Hudson, NY Doric Vault of Western NY, Inc. Depew, NY Doric Vault Co. Griffin, GA Dura Vault North Bend, OH Eagle Burial Vault Co. of LA Ruston, LA Eagle Burial Vaults Perry, GA Esterly Burial Vault Co. West Reading, PA Evans Eagle Vaults, Inc. Leola, PA Everlasting Vault Co. Randallstown, MD Flagg-Palmer Precast, Inc. Oxford, MA Florida Wilbert, Inc. Jacksonville, FL Fond du Lac Wilbert Vault Fond du Lac, WI Forsyth Bros. Concrete Prod. Terre Haute, IN Forsyth Bros. Burial Vaults Fithian, IL Fort Myers Wilbert Vault Service Fort Myers, FL Gettysburg Burial Vault Co. Gettysburg, PA Golden Eagle Vault Co. Rocky Mount, VA Grable Vault Co. Logansport, IN Graffius Burial Vault Co. Sinking Springs, PA Granite State Doric Newport, NH Gross Vault Co. Thomasville, GA Hairfield Vault Co. Hickory, NC Hardy Doric, Inc. Chelmsford, MA Harn Vault Service Massillon, OH Harris Precast La Porte, IN Hicks Industries, Inc. Davie, FL Hicks Industries, Inc. Mulberry, FL Horton Precast Girard, PA

For information on NCBVA’s exclusive Plant Inspection and Certification Program, please contact NCBVA Headquarters at 1-888-88-NCBVA or use application form on the next page.


Huntingburg Vault Co. Huntingburg, IN Jacson, Inc. (ENDERSON 48 Jefferson Concrete Corp. Watertown, NY Josten Wilbert Vault Co. Sioux Falls, SD Kansas City Wilbert Grandview, MO Lake Shore Burial Vault Co. Brookfield, WI Lavaca Vault Co. Lavaca, AR Lindquist Concrete Products Ogden, UT Louisell-Davis Vault Service Chattanooga, TN Lycoming Burial Vault Co. Inc. Montoursville, PA Marion Vault Works Marion, IN Mark H. Bott Co. Ogden, UT Master Grave Service Athens, GA McDowell Doric Vault Co. Fletcher, NC Memphis Burial Vault Co. Memphis, TN Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Minchew Concrete Products Co. Waycross, GA Minnick Services Corp. Fort Wayne, IN Montgomery Vault Co. Woodsboro, MD Montgomery Vault Co. Rockville, MD Moore Wilbert Vault Co. Evans, GA Neher Burial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO North Central Mich. Vault Srvc. Cadillac, MI Northwest PA Burial Service Cochranton, PA Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Patriot Vault Co. Park Hills, MO Panhandle Vaults !MARILLO 48

continued . . .

December 2010 l NCBVA.ORG



NCBVA Certified Vault Manufacturing Plants (Continued)

Pennsylvania Concrete Vault Co. Greensburg, PA Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Precision Precast Inc. Pittsfield, MA Quality Burial Vault Co. (OUSTON 48 Rex Vault Service Newton, IL Rocky Mountain Monument/Vault Sandy, UT Roland-Wilbert Vault Co. Clinton, IA Roland-Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Sam Green Vault Corp. Lynchburg, VA St. Louis Wilbert Vault Co. St. Louis, MO

Saline Vault Co. Sweet Springs, MO Santeiu Vaults Inc. Livonia, MI Sexton Wilbert Corporation Bloomington, IN Sheldon Vault Co. Sheldon, IA Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH SI Funeral Services #EDAR(ILL 48 SI Funeral Services Gerard, PA SI Funeral Services Parsons, KS SI Funeral Services 3AN!NTONIO 48 Sunnycrest, Inc. Auburn, NY

Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co., Ltd. Mississauga, Ont., Canada Swan’s Concrete Products Westbrook, ME Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vincent & Son, Inc. Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Des Moines, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO


Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wieser Doric Vault Co. LaCrescent, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault Co. Waycross, GA Wilbert Burial Vault Co. Muskegon, MI Wilbert Burial Vault Co. Traverse City, MI Wilbert Services Lancaster, NY Wilbert Vaults of Houston, Inc. (OUSTON 48 Willbee Concrete Products Jackson, MI Williams Wilbert Des Moines, IA Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY

National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection Name of Plant ___________________________________________________________________________ Plant Mailing Address______________________________________________________________________ Plant Street Address_______________________________________________________________________ Plant Telephone_________________

Fax Number_______________________________________

Owner’s Name_____________________________ Evening Phone______________________________ Plant Manager/Contact Person__________________ Evening Phone_______________________________ Types of Outer Burial Receptacles Produced P Top Seals P Air Domes P Sectionals Other________________________________________________ Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA &AX   20

NCBVA.ORG l December 2010

For a NCBVA member in good standing, the Plant Certification Inspection fee is $1295.

INDUSTRY NEWS ’N NOTES Wilbert Names Sales and Service Winners Wilbert Funeral Services, Inc. (WFSI) recently presented its sales and service awards at the Wilbert Manufacturing Association (WMA) annual meeting in Albuquerque, NM. For achieving the highest overall revenue in cremation products, Arnold Wilbert Corporation in Goldsboro, NC, received the Pinnacle award for cremation sales. Receiving sales awards for their performances in growing sales with cremation products were Williams Wilbert Vault, Des Moines, IA; Quincy Wilbert Vault, Quincy, IL; and Arnold Wilbert Corporation, NC. )NRECOGNITIONOFTHEIRPERFORMANCESINREVENUEPERCENTAGEGROWTH THEFOLLOWING ďŹ rms were honored with Pinnacle awards for overall sales – Wilbert Vault of Connecticut, Bridgeport, CT; The Fort Miller Service Corp., Greenwich, NY; Smith Wilbert Vault, Bangor, PA; Turner Vault , Lima, OH; Columbus Wilbert Vault, Columbus, GA; Windsor Vault Company, Oldcastle, ON; Quincy Wilbert Vault, Quincy, IL; Western Wilbert Vault, Minot, ND; Memorial Monuments and Vaults, Meridian, ID; and SI Funeral Services, St. Joe, MO. Four licensees were acknowledged with an award for growth in total overall sales over the past year. They were The Fort Miller Service Corp, Greenwich, NY; Josten Wilbert Vault, Sioux Falls, SD; Wilbert Vaults of Houston and Arnold Wilbert, NC. In total, 58 licensee operations achieved the status of Ultimate Service Provider, the highest service honor one can achieve as a Wilbert licensee. Only licensees that score in THETOPONTHERIGOROUSGRAVESIDESERVICEEVALUATIONAREELIGIBLEFORTHE5LTIMATE3ERvice Provider award. Among the standards that are rated by WFSI ďŹ eld service engineers are the condition of the equipment and materials, the appearance of the personnel and the quality of the Wilbert vaults



OGR Accepting 2011 Scholarship Award Applications The International Order of the Golden Rule (OGR) is accepting scholarship applications from mortuary school students nearing completion of their mortuary science degree. The DEADLINEFORAPPLICATIONSIS*AN  Two scholarships will be awarded, one for  ANDONEFOR 3CHOLARSHIPSARE awarded based on merit as determined by a review panel of OGR members. Awards will BEPRESENTEDAT/'2S!NNUAL#ONFERence & Supplier Showcase in Atlanta, GA, !PRIL  For additional information contact Lisa +RABBENHOFT AT    OR The application form can be downloaded at scholarships.php

Richardson Joins Doric

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Doric Products, Inc. has announced the addition of Molly Richardson as Marketing Administrator. Richardson will work in a variety of areas including advertising, marketing, and general promotion of Doric Products, Inc. and Classic Metal Vaults. She will work closely with Joe Gonet and the Doric Marketing Committee to meet the needs of the dealers while providing them with tools to grow their individual businesses.

2011 CALENDAR February 20-27 NCBVA Eastern Caribbean Convention Cruise Allure of the Seas Departs from Ft. Lauderdale, FL March 8-11 ICCFA Annual Convention & Expo Mandalay Bay Resort & Casino Las Vegas, NV April 1-3 NFDA Professional Women’s Conference Alexandria, VA April 8-9 OGR Annual Conference Loew’s Atlanta Midtown Atlanta, GA October 23-26 NFDA Intl. Convention & Expo/ CANA Annual Convention Chicago, IL

Colson Launches New Company Tony Colson, former president and CEO of Wilbert Funeral Services, has launched a new casket company based in Detroit, MI. Genesis Casket Company is a division of Gestamp North America, a manufacturer of automobile parts. The company, which is still working on its business plan, will sell a full range of caskets to funeral homes. ColSONHOPESTOBEGINSALESBYMID  Colson previously worked as a consultant for Legacy Management Partners and for Batesvillle Casket Company as Director of Sales. Colson resigned his position with Wilbert on October 1.

Got News? Send news about what’s happening at your company to Bulletin Editor, Jan Monahan

December 2010 l NCBVA.ORG


Doric Celebrates 55th Anniversary; Presents Annual Sales Awards

Help$ cut your labor costs Make$ your concrete look better ‡ Meet$ all EPA and state VOC limits ‡



Rostine Manufacturing & Supply, Inc. P.O. Box 8192 | 4227 W. Church 6SULQJÂżHOG02

1-800-397-9114 Fax 417-864-6596 -:GK>C<8JHIDB:GHH>C8: 22

NCBVA.ORG l December 2010

Doric Products, Inc. met in Myrtle Beach, SC in September to celebrate its 55th anniversary, elect ofďŹ cers for the coming year and present annual awards for sales achievements. Winners of the overall awards include: â&#x20AC;&#x153;#1 Dealer Sales Awardâ&#x20AC;? â&#x20AC;&#x201C; Carolina-Doric, Inc. (Florence, SC). The award is given to the Doric licensee with the largest sales total for the prior ďŹ scal year. â&#x20AC;&#x153;Greatest Number Soldâ&#x20AC;?â&#x20AC;&#x201C; Carolina-Doric, Inc. (Florence, SC); â&#x20AC;&#x153;Top Cremation Product Sales Awardâ&#x20AC;? â&#x20AC;&#x201C; Concrete Vaults, Inc. (Newton, KS); â&#x20AC;&#x153;Daisy Chrisom Awardâ&#x20AC;? - Rocky Mtn. Monument & Vault (Salt Lake City, UT); â&#x20AC;&#x153;Overall Greatest Percentage of Increaseâ&#x20AC;?: Division I â&#x20AC;&#x201C; Doric-South, Inc. (Demopolis, AL); Division II â&#x20AC;&#x201C; Brewster, Inc. (Millville, NJ); Division III â&#x20AC;&#x201C; Cheboygan Cement Products, Inc. (Cheboygan, MI); Division IV - Arrow Vault Company, Inc. (Lafayette, IN). In addition to sales awards, Doric also celebrated its 55th anniversary this year and recognized The American Vault Co., Lake Shore Burial Vault Co., and Wayne Burial Vault Co., Inc. for being Charter Members, (original founding companies) and continuing to be very active in the company today. Abel Vault & Monument of Canton, IL and Doric Vault of Western New York, Inc were also recognized for being Doric members since Doric dealers gather for lunch and historical tour at 1955. The Board of Directors The Columns Plantation near Florence, SC. for the coming year will remain Asa Brewster (Brewster Vaults, Millville, NJ), Michael Crummitt (Crummitt & Son Vault, Martins Ferry, OH), Charles â&#x20AC;&#x153;Chuckâ&#x20AC;? Foskey (Wicomico Vault, Salisbury, MD), Gerald Hardy (Hardy Doric, Inc., Chelmsford, MA), Hubert McQuestion (Lake Shore Burial Vault, BrookďŹ eld, WI), Adair Payment (Atlas Concrete Products, Orlando, FL), Bobby Smith (Eagle Burial Vault, Ruston, LA), Steven Vincent (J.P. Vincent and Sons, Galena, IL) and Jim Wiens (Concrete Vaults Inc., Newton, KS). Steve Vincent will continue to serve as President, Jim Wiens as Vice President of Finance and Treasurer, Mike Crummitt as Vice President of Manufacturing and Gerald Hardy as Secretary. The Executive Committee consists of Mike Crummitt, Hubert McQuestion, Steve Vincent and Jim Wiens.

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Jan Monahan Editor, The Bulletin


Bulletin 2010 December  

Bulletin of the National Concrete Burial Vault Association

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