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BULLETIN THE

of the National Concrete Burial Vault Association

December 2009

At this holiday season, we lovingly remember our fallen soldiers, departed loved ones, and dear friends


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NCBVA BULLETIN

December 2009

Stage 1: Receiving

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Stage 2/3: Cold Storage

Matthews Cremation introduces the SecurIDy Cremation Tracking System, the industry’s only Case Management program that sychronizes Bar Code technology, SRS Crematory Manager and Matthews Equipment M-pyre Advanced PLC Control Panel. This comprehensive system tracks from receiving to return (up to 999 handling stages), all wireless through our powerful handheld into your office computer. SecurIDy reduces liability risk, documents handling accountability and provides peace of mind knowing the job will be done right!

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Stage 6: Processing

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December 2009 National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, Florida 32791 http://www.ncbva.org (888) 88-NCBVA • Fax: (407) 774-6751 President Stephen Hatfield Hicks Industries, Inc. Mulberry, FL President-Elect Hubert McQuestion Lake Shore Burial Vault Co. Brookfield, WI Secretary/Treasurer Wendy Bott Brown Mark H. Bott Co. Ogden, UT Immediate Past President Todd Swihart Saginaw Wilbert Vault Corp. Saginaw, MI

NCBVA BULLETIN

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TABLE OF CONTENTS Holidays Emphasize Value of Traditional Funerals........ 4 Also NCBVA Establishes Legal Fund By Thomas Monahan, CAE NCBVA Executive Director

Industry News Direct to your Desktop................ 10 Funeral Ticker keeps you informed.

National Concrete Burial Vault Association/ In Conjunction with World of Concrete - February 1-5

Convention Program................... 12 C

WO

Convention Registration............. 14

Directors Michael Crummitt Crummitt & Son Vault Co. Martins Ferry, OH Linda Darby-Sempsrott Trigard Vaults / Greenwood Plastics Danville, IL Doug Evans Carolina Doric, Inc. Florence, SC Steve Handley Handley Precast Systems, Inc. Glendale, AZ Dave Long Eagle Burial Vault Association Joliet, IL

BVA

NC

2010Annual Convention & Exposition 2009Annual Convention

Winning Partnerships... Deal Me In! Winning Partnerships...

Deal Me In!

WMA Surveys Funeral Professionals................. 17 Survey Measures Satisfaction With Burial Products

February 2-4, 2010 • Bellagio Hotel • Las Vegas, Nevada

Membership Application............. 18 NCBVA Certified Plants.............. 19 Industry News ’N Notes.............. 21

Tony Colson Wilbert Funeral Services, Inc. Forest Park, IL Jerry Russell Southern Ohio Vault Co. Portsmouth, OH Dennis Schultz Doric Vault of Western N.Y., Inc. Buffalo, NY Steve Vincent Vincent & Son, Inc. Galena, IL Executive Director Thomas A. Monahan, CAE Certified Association Management Co. Longwood, FL Legal Counsel J. Scott Calkins, Esq.

Our Advertisers American Cemetery Supplies, Inc...... 6 Axis Corporation............................... 22 CemenTech...................................... 15 Crescent Bronze Powder Co............... 7 D & C Supply Co., Inc......................... 7 Doric................................................. 15 Edgmont Metallic Pigment Co.......... 17 Holland Supply Inc............................ 11 Long Machine Co.............................. 16 Matthews Int’l. Cremation Div.............. 2 RoMix Chemical & Brush, Inc............. 8 Rostine Manufacturing & Supply...... 15 Trigard................................................ 5


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NCBVA BULLETIN

December 2009

W A Message from the Executive Director By Thomas A. Monahan, CAE

Holidays Emphasize Value of Traditional Funerals

hen properly designed and cared for, cemeteries are places of beauty. Peacefulness. Serenity. They provide a place for contemplation; for genealogists, a place to trace one’s heritage. Like no other dedicated quiet haven, a cemetery provides an appropriate atmosphere a person can go to in order to pay his respects and recall fond memories of beloved family and friends. Adorned in seasonal flowers and the flags, the veterans’ cemetery that graces the cover of this month’s Bulletin serves as a symbolic reminder of the important role we in the burial vault industry play in memorialization of loved ones. More than at any other time of the year except for Memorial Day, the holiday season that stretches from Thanksgiving to New Year’s Day is a time when many individuals continually think of loved ones who have passed from this earth. During this time, a person may also have a compelling urge to visit his/her loved one’s final resting place to honor and pay tribute to someone who, in life, had meant so much to them. But what if there is no gravesite to visit? What if you had to rely on a hand-held GPS to show you where your loved one is buried? Don’t laugh. This is a scenario that is increasing all across the country. As we have reported in recent issues, traditional funerals and burials are being thrown aside in favor of “green” burials and little or no memorialization. According to Aging America Resources (www.agingusa.com), “. . . accepting the unacceptable is what the grieving process is all about.” Individuals who may need a specific place to go to (a cemetery or mausoleum) in order to remember a loved one or have closure about the death are, by evergrowing numbers, being denied access to an important symbol in the grieving process. There are many variations on the theme in which traditional funerals and permanent memorialization are losing ground. Here’s a recent example I can cite because I know the family. In October, a long-time acquaintance of mine who had spent many years in the aerospace industry passed away. Prior to his passing, “Joe” had made it clear to his daughter that he wanted to be cremated and asked her to scatter his ashes in the Atlantic Ocean. A stubborn individualist and tradition-bucker, he probably would not have elected to have a memorial service either, but his daughter realized the importance of a memorial ceremony to help surviving relatives achieve closure. So, whether he would have preferred it or not, Joe had a fitting send-off in the daughter’s church, complete with photo boards that depicted stages of his life and his interests, brief messages by family members and colleagues from work, and, because he was a veteran, a presentation of the American flag that flew over Kennedy Space Center on the day of his memorial service. Later that day, his ashes were scattered as he wished. Joe’s example is sadly representative of the current trend against traditional funerals. No casket. No burial vault. No urn. No urn vault. No cemetery plot. No cross or monument of any kind, anywhere, records his time on this earth. Little did Joe know that in shunning a traditional funeral and burial, he was in fact participating in a new trend that is threatening the funeral industry as we know it. Bottom line: We’ve got to do a better job of upholding the concept of traditional funerals and memorialization. Traditional funerals help people through the grieving process. Georgia Lawsuit Appeal Threatens Concrete Burial Vault Manufacturers Not only are traditional funerals and memorialization being threatened, the role of the concrete burial vault is being jeopardized on yet another front. This threat must not be ignored by our membership. In the October 2009 issue of The Bulletin (p. 8) J. Scott Calkins, NCBVA’s legal counsel, warned of a case in Georgia that has potential nation-wide impact for the manufacturers of concrete burial vaults. (If you have this issue of The Bulletin available, we suggest you read Scott’s article again and let the impact sink in. If you don’t have a copy, please go to the NCBVA website, where you will find it prominently displayed.) In a nutshell, the owner of five cemeteries in Chatham County, GA (which includes the city of Savannah) decided to increase his revenue by becoming a dealer in steel and plastic burial vaults. He took this action one step further by banning concrete burial vaults in his Lawsuit, continued on page 8


December 2009

NCBVA BULLETIN

The Holidays. A time to celebrate renewal. To honor the memories of yesterday. And open our hearts to tomorrow.

Season’s Greetings from Trigard. Thank you, at the holidays and all year long, for helping our customers to remember, celebrate and heal.

800.637.1992 www.trigard.com

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NCBVA BULLETIN

December 2009

American Cemetery Supplies Price, quality, satisfaction, and service

Casket & Vault Lowering Devices Chairs Roller Bars Casket Stands Drapes Tarps Skid & Grave Boards Cocoa Matting Vault Emblems Vault Hardware Monument Yoke & Slings And Much More !

For all of your Burial Vault, and Cremation Supplies

Phone: 800-515-0400

Fax: 757-488-1589

www.acsupplies.com


December 2009

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Learn How You Can

Exhibit Free at The NCBVA Convention We know that the economy has seriously affected everyone’s budget and sometimes the first items to be cut are your marketing opportunities. But it is important to NCBVA members to learn about new products and services in the industry, so we’re working very hard to provide affordable, alternative ways for Associate Members/Suppliers to participate. This year NCBVA is offering Associate Members/Suppliers the opportunity to exhibit FREE* at the Annual Convention. You can’t get any better than that! In order to make this possible, there will not be pipe and drape booths. There will only be table-top or standalone displays. There will be no exhibit company involved, so shipping and storage of any materials will be the sole responsibility of the exhibitor. Each exhibitor will be provided a 6-ft draped table on which to display literature or samples and two chairs in the main convention meeting area––Partnership Plaza. All of the educational programs take place in this area and special time is allocated for attendees to visit with Exhibitors. A Free table will be offered to any registered associate/supplier attendee. Additional personnel at the table must also be a registered. Please join us at the NCBVA Convention February 2-4, 2010, which is being held in conjunction with World of Concrete. Details and registration forms are on pages 12-14.

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NCBVA BULLETIN

December 2009

Legal Fund Established To Combat Threat Against Vaults Continued from page 4

cemeteries. Two local concrete burial vault manufacturers and a number of local funeral homes collectively obtained a permanent injunction against the concrete ban. The cemetery owner has since hired new counsel from Atlanta and filed motion for a new trial. If the lower court denies the new motion, it is expected that the case will then be appealed to the Supreme Court of Georgia. If the cemetery owner wins the case at the Supreme Court level, a precedent will be set for the ban of concrete burial vaults in other states. The litigants in Savannah have already expended more than $150,000 in legal fees. Let me make it clear that they have not asked NCBVA for any assistance. In the opinion of NCBVA’s legal counsel and President Steve Hatfield, NCBVA should assist in some way because of the far-reaching consequences of a negative decision. It is anticipated that an additional $25,000 in legal fees will accrue if the case goes to the Georgia Supreme Court. As Mr. Calkins predicted in his column, the NCBVA Board had a teleconference on October 30 to discuss appropriate action to be taken by NCBVA. While the NCBVA cannot afford to be in the position of helping any number of burial vault companies with various types of litigation, this case is different in that it will set a precedent that will ultimately threaten ALL concrete burial vault manufacturers in the U.S. An assessment levied on all NCBVA members was discussed by the Board, but it was felt that the importance of the cause would be recognized and that members would donate money because it’s the right thing to do. Therefore, by unanimous vote, the Board agreed that NCBVA should establish a legal fund for the lawsuit in Savannah, GA. Money contributed to this fund will be received by the NCBVA and not co-mingled with any other funds. The NCBVA Board will recommend how much of the fund is spent at any given time. The President of NCBVA was authorized to send a fund-raising letter under his signature to all NCBVA member firms and to any concrete vault manufacturing firms that may have been NCBVA members in the past five years. A secure site has been set up on line for the purpose of receiving donations for this important cause (www.regonline.com/Checkin.asp?EventId=791970). As of this writing, the letter has been sent out, and affiliate members, individuals, other associations and burial vault manufacturers are contributing their support. How about your company? Is it worth $100 or $1,000 today to prevent action that could perhaps cause you to go out of business? Give yourself and your industry a holiday gift: Contribute generously to NCBVA’s Concrete Burial Vault Lawsuit Contribution Fund. By the way, your contribution may be tax-deductible.

Promoting Concrete Vaults In Your Community Among the tools that NCBVA has available for you to use to promote concrete burial vaults in your community is the Green Ad (see full size on adjacent page). The ad is available in a pdf format that can be printed and provided to local funeral directors or published in local newspapers. If you would like a copy of the ad, email jan@camco.biz or call 1-888-88-NCBVA.


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NCBVA BULLETIN

December 2009

Industry News Direct to Your Desktop

M

embers of the deathcare industry are just as plagued as individuals in other professions who find it difficult to keep up with the ever-changing scene of what’s happening in the industry and get to the core of what’s relevant to their business success. A new service addresses that need for funeral professionals. Up-to-the-minute national and international news––the good, bad and sometimes ugly, and concerning only the deathcare industry– is available 24 hours a day through a new service called “Funeral Ticker©.” Just like the datelines we see on our favorite television news channels, Funeral Ticker© runs a constant stream of continuously updated information in a line at the top or bottom of your desktop computer screen. To view a complete news story, its source and dateline, all one has to do is double-click on the headline. It’s your choice concerning what to read in detail, and it’s that simple. Imagine the ease of having competitive information at your fingertips, as well as learning about new customer sources, being reminded of meeting dates, keeping up with funeral stock data and industry trends, and becoming informed of supplier news and developments––all in the privacy of your office. How Does It Work? Funeral Ticker© is a sophisticated filter that searches traditional news sources, such as CNN, Reuters, FOX, the Wall Street Journal, other small and major metropolitan dailies, and more than 30,000 sources from the Internet for important news, focusing on the deathcare industry. News reported on Funeral Ticker© includes stories on major funeral home conglomerates, crematories, cemeteries, monument and memorial providers, vault companies, casket providers and manufacturers of products for the entire funeral service industry. Funeral Ticker© searches its sources every 15 minutes and continuously updates its steady stream of information. On a recent weekday, for example, in a span of just 10 minutes, no fewer than 25 news stories were reported on the Funeral Ticker©, covering a wide variety of topics like this: • Updates on the Burr Oak Cemetery scandal • A county commission’s consideration of a transfer of a cemetery to a city • A mother who is lobbying to get burial laws changed as a result of the death of her son who served in the military • Survey results of funeral service professionals’ attitudes on green burials • Major changes that are impacting Japan’s $18-billion funeral industry. Reliable Industry News Sources In addition to the latest reports on funeral stocks from the New York Stock Exchange, Funeral Ticker© also includes the latest news provided by the following professional associations serving the industry: • The Cremation Association of North America • The Funeral Service Foundation • The Casket & Funeral Supply Association of America • The International Order of the Golden Rule

• The International Cemetery, Cremation & Funeral Assn. • The Monument Builders of North America • The National Concrete Burial Vault Association • The National Funeral Directors Association • The National Funeral Directors & Morticians Association • Selected Independent Funeral Homes. Professionals Rely On It To date, more than 500 professionals involved in the deathcare industry have signed up for the Funeral Ticker© service, and some have been kind enough to share their personal experience and evaluation of its use. NFDA Past President Bob Biggins (Magoun-Biggins Funeral Home in Rockland, MA) has been using the service for nearly a month. “I keep the Funeral Ticker© visible at all times at the bottom of my computer screen because I like to be aware of breaking news when it happens,” he says. “The Funeral Ticker© keeps me on the pulse of what’s happening in the funeral service industry. It is invaluable and allows me to give timely advice to the families we serve.” Expressing a similar evaluation is Mark A. Allen, CAE, Executive Director of the Casket Bob Biggins & Funeral Supply Association of America. “In this age of instant information,” he states, “Funeral Ticker© is an essential tool for keeping me plugged into news and events. It’s fast, focused, and easy to use.” MBNA Past President Deborah K. Dalton, CM, AICA of Greeley Monument Works, Inc., Greeley, CO, has this to say: “We as monument builders often tend to think that what’s happening in other segments of our specialized industry does not affect us, but it does. I think Funeral Ticker© Mark Allen is a great tool for keeping in touch with what’s going on across our industry as a whole, and the ability to keep up with industry events on a worldwide basis is a very interesting aspect of the service.” It’s Free & Easy to Install Being alerted to important news when it happens is an invaluable service, but the best part is that the service is absolutely free. To install Funeral Ticker© on your desktop, go to http://www.funeralticker.com and fill out a simple form. The program will download Deborah Dalton itself to your computer and begin working for you immediately. You don’t have to worry about viruses or spam, and there are no permanent attachments. If at any time you choose to uninstall Funeral Ticker©, you may do so at any time.


December 2009

NCBVA BULLETIN

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In 2010, you can experience the best of two worlds because the NCBVA Convention will be held in conjunction with the World of Concrete (WOC) in the fabulous city of Las Vegas. Meet with your peers—other burial vault manufacturers—at the NCBVA Convention and program designed just for the burial vault industry, then, thanks to an arrangement worked out by NCBVA staff & WOC, you may attend the WOC Show at no charge. (Those who wish to register for WOC’s education program will be required to register separately with WOC.) Daily shuttle bus service runs between the Bellagio Hotel (NCBVA Headquarters) & the World of Concrete (Las Vegas Convention Center).

Winning Par

DEAL M

2010 Annual Conven February 2-4, 2010 • Bellagio Preliminary

Tuesday, February 2

Wednesday, February 3

9:00 a.m. – Noon – NCBVA Board of Directors Meeting, Bellagio Hotel

7:30 a.m. – 9:30 a.m. - NCBVA Breakfast Buffet & Exhibitor Visits (Tabletop displays in NCBVA’s “Partnership Plaza”)

Noon - 4 p.m. – NCBVA Registration Desk Open - Pick up your registration materials early & be free to explore Las Vegas or the WOC.

9:30 a.m. – 10:15 a.m. - NCBVA Annual Meeting

Noon – 4 p.m. – NCBVA Exhibitors: Display Table Set-up 5:00 - 6:30 p.m. – NCBVA Welcome Reception at the Bellagio Hotel Renew acquaintances and make some new friends at the NCBVA Welcome Reception. Enjoy cocktails and light hors d’ oeuvres before heading out on the town to enjoy your choice of the Vegas attractions, casinos and shows. All registered attendees are welcome.

FREE Exhibit Table to all registered Associate Members/Suppliers. See Details on Page 6 of The Bulletin and on the Registration Form on Page 14!

10:30 a.m. – 12:30 p.m. - Program: “Brand Selling— All Burial Vaults are Not the Same” Speaker: Janelle Barlow, PhD Author of Branded Customer Service Branded Customer Service is a comprehensive, practical guide that offers strategies, exercises and real-world examples of branded customer service in action. Through it, Barlow illustrates how to take service to a new level so that brand reinforcement (the positive image of your company and your product) occurs every time customers interact with your staff. Janelle Barlow shows how to infuse an entire company (or corporation) with brand values and create a recognizable style of service that reflects brand promises and brand images. Noon – 1:30 p.m. - Exhibitor Appreciation Luncheon & Visits with Exhibitors (Tabletop displays in NCBVA’s “Partnership Plaza”) 1:30 p.m. – Now that the NCBVA program is over for the day, catch the shuttle bus that leaves from the Bellagio Hotel for World of Concrete.

(*subject to change)

Free time: Enjoy an evening on your own in Las Vegas, the city that never sleeps.


rtnerships...

ME IN!

ntion & Exposition o Hotel • Las Vegas, Nevada Program*

Thursday, February 4 7:30 a.m. – 9:30 a.m. - NCBVA Breakfast Buffet & Visits with Exhibitors (Tabletop displays in NCBVA’s “Partnership Plaza”) 10 a.m. – Noon Program: “The Green Burial, Time to Fight Back or Time to Cut and Run?” Speaker: Maureen O’Brien CEO & Founder, O’Brien & Son, Inc. Google “green burials” and you come up with nearly two million references. Consider the massive exposure in the Internet and the news media and you’ll soon come to the conclusion that there is a growing movement against traditional burials and burial vaults. Vault market share is becoming smaller and smaller. Author, lecturer and business owner Maureen O’Brien thinks solutions to this problem can be found right in the same burial vault industry that is losing market share. She will take vault manufacturers and dealers through a two-hour exercise to find the answers that will bring back market share. Noon - Dismantle display tables Noon - Now that the NCBVA program is over until 7 p.m., catch the shuttle bus that leaves from the Bellagio Hotel for World of Concrete.

Use the registration form on the next page or register online:

www.ncbva.org

The Bellagio Hotel on The World-Famous Las Vegas Strip Reservations MUST be made early! Details on Registration form, next page. 6:30 p.m. – Board bus for transportation to the Stratosphere Hotel. 7:00 p.m. – 10:30 p.m. - Viva Las Vegas Party & NCBVA Installation Dinner at the Stratosphere Hotel You’ll get a bird’s eye view of the excitement of Las Vegas at the Stratosphere Hotel & Casino. Soaring more than 100 floors above the city, the Stratosphere provides unparalleled panoramic views of the shimmering Vegas Strip and nearby valley. Jutting 1,149 feet into the Vegas skyline, the Stratosphere Tower is the tallest observation tower in the U.S. and one of the most exciting attractions among Vegas Strip hotels. This a truly remarkable venue for the conclusion of the NCBVA Convention and the installation of new officers. This exceptional Las Vegas hotel on the Strip offers thrills you can’t find anywhere else.­


NCBVA Annual Convention & Exposition February 2-4, 2010 Bellagio Hotel • Las Vegas, Nevada

BELLAGIO HOTEL The Bellagio Hotel, located on the Las Vegas Strip, is the host hotel for the NCBVA Convention

Registration Form Name of Company_________________________________________________________ Mailing Address __________________________________________________________

1-800-895-3978

City, State, Zip Code ______________________________________________________

9 a.m. - 7 p.m. M-F, ET You can also make reservations on line via the NCBVA Web Site www.ncbva.org. (Click on Convention Info)

Telephone Number _________________________ Fax Number___________________ E-Mail Address: ______________________________________

Registration fees per person (Indicate number of registrants per rate Use adult rate for children 12 and older.) Before Dec. 31, 2009 Member Adult _____x $525 Member Spouse/Guest _____x $525 Member’s Child (under 12) _____x $150 Non-member* Adult _____x $625 Non-member Spouse/Guest _____x $625 Non-member’s Child (under 12) _____x $150

After Jan. 1, 2010 _____x $575 _____x $575 _____x $150 _____x $675 _____x $675 _____x $150

*Note: Non-members who join NCBVA within 30 days of the convention may apply the $100 non-member difference toward their annual dues. Or join now by requesting a membership application, and use the member rate.

Exhibit Table

____ Free!

New this year!! Any registered Associate Member/Supplier may request an exhibit table at no additional cost. Includes a 6-ft draped table and two chairs (tabletop displays only––no booths) within the NCBVA main convention hall. Any additional exhibitor personnel in the booth must also be registered. Check the appropriate category above and place a check mark beside the word Free if you wish to exhibit.

Total Amount, Registration Fees $_____________

Please make your own hotel reservations with the WOC Housing Bureau

NCBVA ROOM RATE: $179 per night (single/double) MAKE RESERVATIONS NOW! Remember, the NCBVA convention is being held in conjunction with the World of Concrete and rooms will fill quickly, so make your reservation now!! NCBVA cannot guarantee any availability if you wait too long. Be sure to mention you are attending the NCBVA Convention in order to receive this rate. Bellagio Hotel 3600 Las Vegas Blvd. South Las Vegas, NV 89109

Registrants: (Please indicate with ** any children under 12). Last Name

First Name

Nickname (for name badge)

________________________

_________________________________

____________________

________________________

_________________________________

____________________

________________________

_________________________________

____________________

________________________

_________________________________

____________________

PAYMENT INFORMATION -- NCBVA cannot invoice for registration fees. Please include a check for payment in full or provide credit card information.

Check enclosed (Make check payable to NCBVA, mail with this completed form) I hereby authorize NCBVA to process my registration for the NCBVA 2010 Convention on the credit card listed below.

MasterCard

Visa

American Express

Discover

Card Number __________________________________Expiration Date: _________ Print Name (As It Appears on Card)________________________________________ Signature ___________________________________________________________

Special Needs It is important to us that you enjoy NCBVA’s conference. If you have any special needs, please contact us and we will do our best to assist you.

If paying by credit card you may fax this form to NCBVA’s secure FAX at 1-407-774-6751 or mail registration form with payment to NCBVA • P.O. Box 917525 • Longwood, FL 32791 • 407-788-1996


December 2009

NCBVA BULLETIN

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is not only in our vaults, but in the people who build and service them. Doric has been providing funeral homes with quality lined concrete burial vaults for over 50 years. Experience, unparalled service and a dedicated nationwide dealer network make Doric the preferred choice of funeral directors around the country.

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Today’s new concrete mixes and applications mean you have to adapt to stay competitive. CemenTech Volumetric Concrete Mixers keep you on top by delivering consistent, quality concrete. Meet your customers’ requirements every time with CemenTech.


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NCBVA BULLETIN

December 2009

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December 2009

NCBVA BULLETIN

17

WMA Surveys Funeral Home Professionals on Industry An on line survey of funeral directors conducted by Wilbert Manufacturers Association (WMA) indicates that more than 60 percent are indecisive about green/environmentally friendly burial vaults. WMA, the voice of the Wilbert licensee network, conducted this landmark survey on funeral director attitudes regarding both consumer product interests and burial vault companies. In addition to gathering internal intelligence specific to Wilbert Burial Vault products and services, respondents were also polled about their families’ “green” or environmentally-friendly burial interests. When asked, “Do you think the families you serve would have interest in a green/ environmentally-friendly burial vault?,” funeral home professionals answered as follows: 16% selected yes 21% selected no 24% selected unsure 39% selected maybe With a benchmark in place, WMA plans to periodically measure response to this subject to determine if interest in “green” burials increases, decreases, or stays as is.

Survey measures satisfaction level with burial products, services, and providers, as well as consumer interest in “Green” Burial Vaults. “The purpose of the research was twofold,” stated Steve Turner, WMA president. “First, we wanted our customers and prospects to provide us with a report card on our efforts to serve them and the families with quality burial vaults and cremation products. Second, we wanted to gauge our customers on consumer interest for environmentallyfriendly burial vaults.” The survey, which was conducted over the summer months, yielded responses from 480 funeral professionals from across the United States & Canada – both customers and non-customers of Wilbert. Funeral directors were asked to rate Wilbert on several performance metrics such as product quality, customer service, and breadth of product line as well as industry issues such as the potential impact of the green movement.

“The customer rating for our performance in most areas has been very gratifying,” continued Turner. “Overall, Wilbert and the local licensees scored very well. With this said, both our customers and prospects identified one or two components of our relationship where improvement is possible.” He continued, “We are pleased with the results of the survey and the feedback we received and are now taking additional steps to meet and exceed customer expectations.” “Like many cutting-edge companies, the entire Wilbert network realizes the importance of listening to the customer,” said Tony Colson, president of Wilbert Funeral Services, Inc. “The feedback we have received in this survey in the area of customer service and cremation products is essential, and we look forward to announcing new initiatives and product strategies in the months to come.”

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NCBVA BULLETIN

December 2009

National Concrete Burial Vault Association “Serving the death care industry with the very best”

Dues Schedule

APPLICATION FOR MEMBERSHIP

❐ Manufacturer Member Dues are based on total units sold at this location.

Key Contact____________________________________Nickname_____________

❐ ❐ ❐ ❐ ❐

Please check appropriate level: 1-999 Units..........$225 1000 - 1999..........$350 2000 - 3499..........$430 3500 - 4999..........$580 5000 and more......$700

Title ______________________________________________________________ Company Name _____________________________________________________ Street Address _______________________________________________________ City _____________________ State _______________ Zip __________________ Phone ___________________________ Fax ______________________________ E-mail ____________________________________________________________ Company Web Site ___________________________________________________

❐ Associate Member......$300 ❐ Franchise Group.........$1000

Payment Information

❐ Check here if you prefer to have your mail sent to your home. Home street Address _________________________________________ City _____________________ State ______________ Zip ___________ Home Phone _________________ Home Fax ______________________

Include payment with this completed form. We accept Visa, MasterCard and American Express

COMPANY INFORMATION

❐ Check is enclosed

❐ Burial Vault Manufacturer ❐ Crematory

❐ Funeral Director ❐ Cemetery

❐ Doric ❐ Con-O-lite

❐ Wilbert ❐ Other

❐ Eagle ❐ Trigard ❐ Provide Graveside Services

❐ Metal Vaults Offer sizes for

❐ Plastic Vaults ❐ Fiberglass Vaults ❐ Children ❐ Adults ❐ Oversize

Please charge my ❐ Visa ❐ MasterCard

❐ Amex

Account #_____________________ Expiration date _________________

Mailing Information

NCBVA P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA Fax: (407) 774-6751 www.ncbva.org

❐ Associate Member: Tell us in 25 words or less about your product/services

❐ Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCBVA’s Code of Ethics and the rules that govern the National Concrete Burial Vault Association. Signature is required before this application can be processed. _________________________________________ (Signature)

___________ (Date)

CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor, whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemetery’s management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.


December 2009

U A D & Sons Vault Co. Suffolk, VA Abel Vault & Monument Co. Canton, IL American Concrete Industries Veazie, ME American Vault Co. Cleveland, OH American Wilbert Vault Corp. Forest Park, IL Arnold-Wilbert Corp. Goldsboro, NC Arrow Vault Co., Inc. Lafayette, IN Atlas Concrete Products, Inc. Orlando, FL Austin Concrete Products Dover, NH Babylon Vault Co. New Windsor, MD Badger Burial Vault Co. Eau Claire, WI Bailey Monument & Vault Co. Waycross, GA Baumgardner Products Co. Akron, OH Baxter Burial Vault Cincinnati, OH Baxter Vault Co. Baxter Springs, KS Beck Vault Co. Rome, NY Bell Vault & Monument Miamisburg, OH Brewster Vaults & Monuments Millville, NJ Brown-Wilbert, Inc. Morris, MN Brown-Wilbert, Inc. St. Paul, MN Bruns Norwalk Vault Co. St. Louis, MO Brutsche Concrete Products Battle Creek, MI Brutsche Concrete Products Benton Harbor, MI Buckeye Vault Service, Inc. Mansfield, OH C & M Precast Kerrville, TX Calumet Wilbert Vault Co. Inc. Gary, IN Capital Precast, Ltd. St. Johns, NL, Canada Carolina-Doric, Inc. Florence, SC Central Burial Vaults, Inc. Marlow, OK Central Burial Vaults, Inc. Oklahoma City, OK Central Burial Vaults, Inc. Tulsa, OK

NCBVA BULLETIN

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NCBVA Certified Vault Manufacturing Plants NCBVA proudly recognizes the following companies that have a current standing in the Plant Certification Program Central New York Vault Co. Cortland, NY Century Vault Co., Inc. West Barnstable, MA Charleston Wilbert Summerville, SC Cheboygan Cement Products Co. Cheboygan, MI Chesapeake Burial Vault Co. Barkley, MD Christy Vault Co., Inc. Colma, CA Columbus-Beier Vaults Columbus, WI Cooper Wilbert Vault Co. Middletown, DE Cordeiro Vault Co., Inc. Vallejo, CA Costello & Company Vaults Smith Falls, Ontario, Canada Creter Vault Corp. Flemington, NJ Crummitt & Son Vault Corp. Martins Ferry, OH D.G. Robertson, Inc. Williston, VT Dardanelle Vault & Monument Dardanelle, AR Deihl Vault & Precast Co. Orangeville, PA Delaware Valley Vault Co. Blackwood, NJ DePue Wilbert Vault Savannah, GA Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric Concrete Vaults Inc. Garden City, KS Doric Concrete Vaults, Inc. Great Bend, KS Doric Concrete Vaults Inc. Osage City, KS Doric Huntingburg Vault Co. Huntingburg, IN Doric of Kansas Vault Iola, KS Doric of Nashville, Inc. Nashville, TN Doric of Northeast Arkansas Jonesboro, AR Doric of Tennessee Cowan, TN Doric Concrete Vaults Limon, CO Doric Concrete Vaults, Inc. Newton, KS Doric Manufacturing Co. Boaz, AL Doric Mississippi, Inc. Jackson, MS

Doric-South, Inc. Demopolis, AL Doric Vault of Connecticut North Haven, CT Doric Vault of Eastern NY, Inc. Hudson, NY Doric Vault of Western NY, Inc. Depew, NY Doric Vault Co. Griffin, GA Dura Vault North Bend, OH Eagle Burial Vault Co. of LA Ruston, LA Eagle Burial Vaults Perry, GA Esterly Burial Vault Co. West Reading, PA Evans Eagle Vaults, Inc. Leola, PA Everlasting Vault Co. Randallstown, MD Flagg-Palmer Precast, Inc. Oxford, MA Florida Wilbert, Inc. Jacksonville, FL Fond du Lac Wilbert Vault Fond du Lac, WI Forsyth Bros. Concrete Prod. Terre Haute, IN Forsyth Bros. Burial Vaults Fithian, IL Fort Myers Wilbert Vault Service Fort Myers, FL Gettysburg Burial Vault Co. Gettysburg, PA Golden Eagle Vault Co. Rocky Mount, VA Grable Vault Co. Logansport, IN Graffius Burial Vault Co. Sinking Springs, PA Granite State Doric Newport, NH Gross Vault Co. Thomasville, GA Hairfield Vault Co. Hickory, NC Hardy Doric, Inc. Chelmsford, MA Harn Vault Service Massillon, OH Harris Precast Laporte, IN Hicks Industries, Inc. Davie, FL Hicks Industries, Inc. Mulberry, FL Horton Precast Gerard, PA Huntingburg Vault Co. Huntingburg, IN

For information on NCBVA’s exclusive Plant Inspection and Certification Program, please contact NCBVA Headquarters at 1-888-88-NCBVA or use application form on the next page.

U

Jacson, Inc. Henderson, TX Jefferson Concrete Corp. Watertown, NY Josten Wilbert Vault Co. Sioux Falls, SD Kansas City Wilbert Grandview, MO Lake Shore Burial Vault Co. Brookfield, WI Lavaca Vault Co. Lavaca, AK Lindquist Concrete Products Ogden, UT Louisell-Davis Vault Service Chattanooga, TN Lycoming Burial Vault Co. Inc. Montoursville, PA Marion Vault Works Marion, IN Mark H. Bott Co. Ogden, UT Master Grave Service Athens, GA McDowell Doric Vault Co. Fletcher, NC Memphis Burial Vault Co. Memphis, TN Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Minchew Concrete Products Co. Waycross, GA Minnick Services Corp. Fort Wayne, IN Montgomery Vault Co. Woodsboro, MD Montgomery Vault Co. Rockville, MD Moore Wilbert Vault Co. Evans, GA Neher Burial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO North Central Mich. Vault Srvc. Cadillac, MI Northwest PA Burial Service Cochranton, PA Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Patriot Vault Co. Park Hills, MO Panhandle Vaults Amarillo, TX

continued . . .


20

NCBVA BULLETIN

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December 2009

NCBVA Certified Vault Manufacturing Plants (Continued)

Pennsylvania Concrete Vault Co. Greensburg, PA Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Precision Precast Inc. Pittsfield, MA Quality Burial Vault Co. Houston, TX Rex Vault Service Newton, IL Rocky Mountain Monument/Vault Sandy, UT Roland-Wilbert Vault Co. Clinton, IA Roland-Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Sam Green Vault Corp. Lynchburg, VA St. Louis Wilbert Vault Co. St. Louis, MO

Saline Vault Co. Sweet Springs, MO Santeiu Vaults Inc. Livonia, MI Sexton Wilbert Corporation Blomington, IN Sheldon Vault Co. Sheldon, IA Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH SI Funeral Services Cedar Hill, TX SI Funeral Services Gerard, PA SI Funeral Services Parsons, KS SI Funeral Services San Antonio, TX Sunnycrest, Inc. Auburn, NY

Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co., Ltd. Mississauga, Ont., Canada Swan’s Concrete Products Westbrook, ME Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vincent & Son, Inc. Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Des Moines, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO

U

Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wieser Doric Vault Co. LaCrescent, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault Co. Waycross, GA Wilbert Burial Vault Co. Muskegon, MI Wilbert Burial Vault Co. Traverse City, MI Wilbert Services Lancaster, NY Wilbert Vaults of Houston, Inc. Houston, TX Willbee Concrete Products Jackson, MI Williams Wilbert Des Moines, IA Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY

National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection Name of Plant ___________________________________________________________________________ Plant Mailing Address______________________________________________________________________ Plant Street Address_______________________________________________________________________ Plant Telephone_________________

Fax Number_______________________________________

Owner’s Name_____________________________ Evening Phone______________________________ Plant Manager/Contact Person__________________ Evening Phone_______________________________ Types of Outer Burial Receptacles Produced ❐ Top Seals ❐ Air Domes ❐ Sectionals Other________________________________________________ Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. P.O. Box 917525 Longwood, FL 32791 (888) 88-NCBVA Fax (407) 774-6751

For a NCBVA member in good standing, the Plant Certification Inspection fee is $1295.


December 2009

NCBVA BULLETIN

21

INDUSTRY NEWS ’N NOTES Doric Products Inc. Installs new Board of Directors; Presents Awards at Annual Meeting Doric Products Inc. installed its new Board of Directors at the annual meeting held in LaCrosse, WI. Board members are Asa Brewster, Brewster Vaults, Millville, NJ; Michael Crummitt, Crummitt & Son Vault, Martins Ferry, OH; Charles Foskey, Wicomico Vault, Salisbury, MD; Gerald Hardy, Hardy Doric Inc., Chelmsford, MA; Hubert McQuestion, Lake Shore Burial Vault, Brookfield, WI; Adair Payment, Atlas Concrete Products, Orlando, FL; Bobby Smith, Eagle Burial Vault, Ruston, LA; Steven Vincent, J.P. Vincent and Son, Galena, IL; and Jim Wiens, Concrete Vaults Inc., Newton, KS. The new Board then voted officers into position for the 2009-2010 year. Those elected were: Steve Vincent, President; Jim Wiens, Vice President of Finance and Treasurer: Mike Crummitt, Vice President of Manufacturing: and Gerald Hardy, Secretary. The Executive Committee will again consist of Crummitt, McQuestion, Vincent and Wiens. Doug Evans (left) and Jim Woods (right) New to the Doric Board of Directors is of Carolina-Doric Inc. are presented the Charles “Chuck” Foskey. Chuck was voted #1 Top Sales Award by Board President into the seat that was left vacant when his Steve Vincent. father, Charlie, passed away this summer. He currently serves as President of Wicomico Vault. Carolina-Doric Inc. (Florence, SC) was the recipient of Doric’s #1 Dealer Sales Award and also the Greatest Number Sold award that is presented to the Doric licensee with the largest sales total for the prior fiscal year and the greatest number of liners sold. CemenTech Introduces New Mixer Cover CemenTech, the world’s largest manufacturer of volumetric concrete mixers, announces a new innovative top cover for the mixer. The part is made up of special polypropylene design and is UV resistant. This allows for longer in-field use and is lighter, making in-field replacement easier and reduces the overall weight of the mixer. The material is also clear and allows the operator to visually monitor the materials for concrete while they are being mixed on site. CemenTech has also recently developed a Facebook (http://fb.cementech.com) as another way for the company to reach and communicate with customers.

CALENDAR 2010

February 1-5* World of Concrete Las Vegas, NV *Now you can attend both!! February 2-4* NCBVA Bellagio Hotel Las Vegas, NV March 10-13 ICCFA Grand Hyatt & San Antonio Convention Center San Antonio, TX March 25-27 CFSA Winter Seminar Charleston Place Hotel Charleston, SC April 8-10 NFDA Professional Women’s Conference The Mulberry Inn Savannah, GA August 4-7 CANA 92nd Annual Convention Sheraton Waikiki Hotel Honolulu, HI

We Want to Hear From You!! We at the National Concrete Burial Vault Association Bulletin would love to hear from you. Please take a few minutes and send us a press release about your happenings. We’re interested in details about special events, individuals who deserve recognition, awards, and new services you are providing. Suppliers: let us know about your new products and services. Color or black and white photos are also welcome. Send to jan@camco.biz.


22 NCBVA BULLETIN December 2009 1&%9$%8//(7,1'HFHPEHU



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No need to get lost on commercial job boards when the NCBVA Career & Job Center is tailored specifically for you.

Employers – now you can • Quickly post job openings • Manage your online recruiting efforts • Advanced resume searching capabilities • Reach targeted & qualified candidates

If you have job openings going unfilled because potential employees can’t find you, visit: http://www.ncbva.org National Concrete Burial Vault Association, Inc. PO Box 917525 Longwood, FL 32791 (407) 788-1996


NCBVA

Presorted Standard US POSTAGE PA I D MID FL, FL PERMIT NO. 0076

National Concrete Burial Vault Association, Inc. P.O. Box 917525 • Longwood, FL 32791 National Concrete Burial Vault Association, Inc. P.O. Box 917525 • Longwood, FL 32791

SPONSORS Platinum

Gold

Bronz e • FORTA CORPORATION • WILBERT FUNERAL SERVICES

Season’s Greetings from NCBVA

Bulletin 2009 December  

Bulletin of the National Concrete Burial Vault Association

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