SERVICE OO SSy
In this issue. . . President's Message
Certification Program Update ASTM Standards
Domicile and Law Certified Plants
8 14 20
2004 Conference Sponsors & Exhibitors as of February 1, 2004
PLATINUM SPONSOR Wilbert Funeral Services, Inc. GOLD SPONSORS Doric Products, Inc. Trigard Vaults/Greenwood Plastics BRONZE SPONSORS Acromix Systems Adco Products, Inc. Edgmont Metallic Pigment, Inc. EXHIBITORS Axis Corporation Acromix / Elk River Machine Co. Adco Products, Inc. American Cemetery Supplies Bekaert Corporation Cargotec D & C Supply Co., Inc. Edgmont Metallic Pigment Co. Forta Corporation Frigid Fluid Long Machine Co. Mixer Systems, Inc. T & J Manufacturing Corp. Trigard Vaults/Greenwood Plastics
Great Service and Selling To Highlight Convention
wo nationally known consumer authorities—each with different insights—highlight the program of events at the NCBVA Annual Convention at The Venetian in Las Vegas on February 23 and 24. Jim
Knight, Director of Training for Hard Rock Cafe, will give you advice on how to deliver world class funeral service, and Ann Bastianelli, an authority on advertising, marketing and consumer trends, will help you zero in on ' what matters most. Their experience is directly translatable to the funeral industry, and you don't want to miss hearing firsthand what they have to say. Their advice will give you an invaluable competitive edge. Service is Priceless
How do you keep customers returning in the highly competitive burial vault industry? Service, service, service. Jim Knight will tell you first what you already know—that having a strong and viable company "service culture" is priceless. Then, he will give you tips in creating a fundamental, grass roots approach to developing your company's special service culture. Highlights include: Tapping into the desires of today's workforce and the needs of your clients; creating a positive employee life cycle; and matching your values to your methods. Although controversial in many of its approaches, the Hard Rock Cafe is one of the most successful companies in the world. This 'common sense and fun discussion will share Hard Rock's successes with you, and help you to create loyal fans in your clients and your own organization.
From Food to Funerals
In her advertising career, Ann Bastianelli, president of Anthology Consulting in Indianapolis, has managed such popular consumer campaigns as the Happy Meal program, "Two Scoops of Raisins," and Dow's Scrubbing Bubbles. You'll find out that the concepts for selling food and top-quality funeral service have something in common. For Batesville Casket Company, Ann introduced the concept of staging funerals in personalized vignettes—a concept you'll definitely want to know more about. Ms. Bastianelli is also a professor of marketing and a lecturer at Indiana University's Kelley School of Business.
Annual Convention • February 22-24, 2004 • Las Vegas, NV
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February 2004 National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204 Longwood, Florida 32779-2552 http://www.ncbva.org (800) 538-1423 Fax: (407) 774-6751
President's Message By Dan Hicks
President Dan Hicks Hicks Industries Miami, FL President-Elect J.C. Clifton Quality Burial Vault Co. Houston, TX Secretary/Treasurer Graham MacLeod Detroit Wilbert Vault Co. Detroit, MI Immediate Past President Jack Swihart Saginaw Wilbert Vault Corp. Saginaw, MI Directors Darren Baxter Baxter Burial Vault Service Cincinnati, OH Marty Begun Eagle Burial Vaults Detroit, MI Warren Chandler Master Grave Service, Inc. Bogart, GA Linda Darby-Sempsrott Greenwood Plastics Phoenix, AZ Bob Donatelli Baumgardner Products Co. Akron, OH Kelly Pellicano Graffius Burial Vault Co. Reading, PA Todd Swihart Saginaw Wilbert Vault Corp. Saginaw, MI Steve Vincent J.P. Vincent & Son, Inc. Galena, IL Curt Zamec Wilbert Funeral Services, Inc. Forest Park, IL
Executive Director Thomas A. Monahan, CAE Certified Association Management Company Longwood, FL Legal Counsel J. Scott Calkins, Esq. Publications Director Jan Monahan Membership & Bookkeeping Sonia Medina
There's Much Work To Do In Educating Consumers
nother year has flown by. Welcome to 2004! It seems like only yesterday I was elected President when, in fact, it has actually been almost two years!
In this New Year, I wish to express my sincere gratitude for all the support and help I have received as President of NCBVA. I would like to especially thank the Board of Directors, Tom and Jan Monahan and our headquarters staff, J. Scott Calkins, Esq., NCBVA legal counsel, and all of our committee members. Two committees, the ASTM Committee and Marketing Committee, deserve extra commendation for their exemplary work. Thanks also to our loyal suppliers, who help us keep our services at a high level of excellence. As we move forward, it is obvious to me that the NCBVA, with your help, needs to take the lead in promoting this industry. We apparently are still not getting the news out. While "surfing" the Internet, we came across an article on the MSN Money Website titled "How to Plan an $800 Funeral" by Christopher Solomon. The author writes that consumer advocates state the following about grave liners and vaults: "Most cemeteries require that a coffin in a grave must be surrounded by concrete walls so that the ground doesn't settle over time. These 'grave liners,' though simple, can cost a few hundred dollars. Call funeral homes to find the best price. Don't get pressured into buying a 'burial vault,' a more extensive liner that can cost much more but is unnecessary." We will be sending Mr. Solomon information about our products. Judging by his comments alone, we can see why it is so vital for NCBVA to educate consumers on the benefits of concrete burial vaults. There is a general lack of understanding regarding the benefits the concrete burial vault provides to the cemetery and the peace of mind that is given to the family. As I make the transition from current President to Past, I encourage everyone to continue working the NCBVA strategic plan. By following this plan, I believe, NCBVA will easily grow, prosper, and become the voice and final authority of the burial vault industry. Excellent marketing materials were created by our Marketing Committee and are available for use in your local area (see page 12). I look forward to seeing all of you at the Annual Convention and Business Expo this month in Las Vegas and I wish each of you good luck and prosperity in this new year. Thank you for your loyal support and participation in NCBVA.
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Certification Program Sees Great Strides By Earl J. Brutsche NCBVA Plant Inspector At the end of last year, NCBVA's Plant Inspection and Certification Committee met at Mark Minnick's office in Fort Wayne, IN, to review the association's publication that outlines the specifications and performance standards for the manufacturing of concrete burial vaults. In attendance were Alice Minnick, Merry Wirth, NCBVA Past Presidents Dan Wagner, Tim Brutsche, Mark Minnick and I. We were very fortunate to have assistance from two of Mark's employees who manned the computers during our two day meeting, entering more than 200 additions, corrections and deletions to the document, "Concrete Information, Performance Standards and Plant Certification for the Manufacturing of Concrete Burial Vaults." During the past 14 years, I have seen major improvements by companies not only complying but "going the extra mile" to see that there are proper exit signs, safety meetings, eye wash stations, first aid kits, etc. In the early years it was not unusual for the total points to fall below the minimum and therefore a plant did not pass inspection. Today, inspections in general
are earning much higher scores, including We have just started casting vaults with three perfect scores in the past year. the new structural synthetic fibers call This didn't just happen. With the help FortaFerro TM and I will be testing those in of their employees, insurance safety the next few weeks. Great results have been engineers and sometimes outside expertise, companies have been able to make the changes necessary to insure a successful inspection and certification. The biggest challenges facing members are proper reinforcing, proper mix designs, proper curing, and molds not in alignment. It is most rewarding today to see the results of the improvements that have taken place since our program started. On Plant Inspector Earl Brutsche performs a center load behalf of NCBVA, I am crush test on full size vault now doing third inspections in many plants. During the next achieved in casting septic tanks with thesc few months I will continue to work with structural fibers only—no steel reinforcing.‘"' w those companies that are considering I will keep members informed on the results changing over to Self Consolidating of this experiment. Concrete (SCC). More and more members The new Concrete Information manual are making the move once they become is expected to be available following the aware of the benefits. February meeting in Las Vegas.
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Standards Provide a Common Ground By Merry Wirth â– â€˘â– ,
What? ASTM International is one of the world's largest standard developing organizations. With more than 30,000 members, ASTM International is represented in 100 different countries. ASTM standards provide guidance for more than 130 industries. Because of the diverse number of industries utilizing ASTM standards, our lives are affected by standards each day.
Where? ASTM standards are everywhere. Look around and you will realize how dependent our lives are upon basic standards. ASTM standards that ensure safety and consistency are a few examples of how important standards are in our society. There are numerous ASTM standards concerning safety. For example, children's pajamas are made with a standard flame retardant material. The food we eat is processed according to basic ASTM standards. Even the candles burned in your home meet certain minimum standards. ASTM standards are used to provide consistency. An automobile can be driven from New York to California and all of the gas stations along the route will have fuel produced to ak ASTM standard coming out of a standard size pump at a standard'' measurement. Another example is letter-sized sheets of paper. Each is manufactured to a dimensional standard to allow use in printers, copy machines, or to be placed into standard-size envelopes. The consistency provided by standards allows our lives to run smoothly.
ASTM International is divided into various committees ASTM International is divided into various committees. Each committee includes members with a common interest. Each committee is given a designation and provides standards on items ranging from D14 Adhesives to Fll Vacuum Cleaners. Within each main committee exist a number of subcommittees. Subcommittees address specific segments of the main committee. For more than a year, the precast concrete burial vault industry has been working on a standard. In December 2002, a task group was formed within the subcommittee of C27.20 Architectural and Structural Products within the main committee, C27 Precast Concrete Products. The task group is developing standards that will provide a common language throughout the industry. Definitions provided by NCBVA such as concrete burial vault and graveliner will become the global terminology. In addition, these standards will specify the quality, strength, and performance required to produce an outer burial container. Cemeterians, funeral directors, and the general public will have a method of distinguishing between the products available in their market place.
Why Each year new standards are developed and old standards are improved. These standards are becoming increasingly important to the communication that exists between a buyer and seller. Although the precast burial vault industry was established many years ago, a standard to ensure performance and quality does not exist. Once approved, ASTM International global standards will provide the producer with the minimum quality required to produce a precast concrete burial vault. The consumer will have the peace of mind that the products are manufactured according to the acceptable standard. While other manufacturers produce product to a price, NCBVA members will produce according to a global standard. Merry Wirth is Quality Assurance Manager for Wilbert Funeral Services, Inc., Broadview, IL.
AEGEANThe Aegean and Aegean Elite Cremation Burial Vault
Since its introduction, the Aegean and the Aegean Elite has become one of the finest burial vaults in the industry. Both Aegean lines consist of thermoformed faux finished polymers that surround a concrete core to offer the ultimate in strength and long lasting protection. To cornpliment any casket, both the Aegean and the Aegean Elite are available in traditional cherry, white marble, black marble, natural wood, and gray granite. For a more refined look, The Aegean Elite Series consist of additional handcrafted metal accents in stainless steel, copper or bronze that enhance the beauty and strength of the interior as well as the exterior Outside accents are also available to coordinate with the intricate moldings and decorative corner columns. In 2001, Trigard expanded the Aegean concept to its cremation line of burial vaults. Like all Aegean products from Trigard, thenno-
formed polymer layers inside and out protect the concrete core and add stability for the ultimate in protection. The same intricate details and decorative corner columns are carried over from the original Aegean line. When you combine personal service with Trigard's standards of excellence, you will discover the Aegean Family of vaults will deliver the quality, durability and strength your customers expect and deserve. Aegean...when only the finest vault will do.
Trigard Vaults 3901 N. Vermilion Danville, II 61834 Toll Free: 1-800-637-1992
THE LOGAN VAULT HANDLER By Axis Corporation
PROVIDING SERVICE AND REALIBILTY FOR OVER 40 YEARS THE LOGAN VAULT HANDLERS ARE MANUFACTURED WITH ONLY NEW BRAND NAME PARTS窶年OT USED OR RE-MANUFACTURED. This gives you better dependability and longer life of your Handler. OUR NEW 3/4 TON AXLE is manufactured narrower than the standard 3/4 ton truck axle to allow for more maneuverability in the Cemetery. The Logan Vault Handler can handle both straight and cross grave settings. The Logan is equipped with hydraulic variable speed Forward and Reverse, also a High and Low range gearbox STANDARD. STRENGTH IS NOT IN THE STEEL ALONE IN A VAULT HANDLER; IT IS IN THE DESIGN The Logan was designed to withstand the stress of a heavy load and yet light enough not to tear up turf in the Cemetery. The Logan was designed over 40 years ago and has seen many improvements in maneuverability and efficiency. The Logan Vault Handler is designed to give you optimum power using reliable parts and durable construction. It has been tested, beaten, used and abused for over 40 years. The Logan always was and still is the benchmark of Vault Handling equipment, And that is why we are the
Standard of the Industry CALL US TODAY FOR OPTIONS, PRICING OR A FREE VIDEO TAPE AXIS CORPORATION P.O Box 668 BELLEFONTAINE OHIO 43311 1-800-422-AXIS(2947) FAX 1-937-592-5230 www.axiscorooration.com salesOaxiscorporation.com
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Doors Open Wider To Women es.(t)nce in the minority, women now make up he majority of students studying for mortuary degrees, according to the American Board of Funeral Service Education. Burying the dead used to be men's work. Hoisting dead bodies and lifting heavy caskets was reserved for the brawnier sex, and fathers passed the family funeral home to sons. In recent years, women have been more attracted to the funeral business by the profession's greater emphasis on holistic care. Mortuary colleges used to be embalming schools. Now, programs spend more time on the psychology, counseling and ethics associated with funerals than on the science of after-death treatments. Yet, obstacles remain. While they constitute the majority of mortuary students, very few women have ascended to become owners of funeral homes. Part of that, industry experts say, is because the influx of women has been so recent. Traditionally it takes 20 years to rise from apprentice to director or owner of a funeral
Networking and Education at NFDA's Women's Program
home. Only rarely do newcomers start their own homes. At the same time, the increasingly corporate structure of the funeral industry is creating more opportunities for women. While funeral homes used to be among the last holdouts of mom-and pop businesses, now some 15 percent of such homes are chain-owned. While women's enrollment in mortuary colleges is new, they have always played an important role in funeral care. Before the Civil War, women in rural towns were known as "layers out of the dead." They were the same women who served as nurses and midwives but they weren't considered professionals. Then, as Americans flooded to the cities, epidemics of infectious diseases triggered a sanitation movement and people began experimenting with chemicals that would preserve the body and also kill any of the germs. That's when embalming came into existence. Once that happened, the complex science of preserving a body necessitated schooling
The National Funeral Directors Association's Professional Women's Conference offers attendees the theme, "Above & Beyond the Expected." "As more women become funeral directors it is important to give them opportunities like this to network and share their unique perspectives," said NFDA Chief Executive Officer Christine Pepper. The event, April 16-19 at the Hilton Clearwater Beach Resort in Clearwater, FL, offers 11 hours of credit by the Academy of Professional Funeral Service Practice and by most funeral service state boards. ,
and it wasn't suitable for women to go away to school. So, when it became a formalized education, funeral service became a male profession. The advent of mechanical lifters has also made it possible for even a 5' 3" woman to transport a casket with far greater ease.
CENTER-RITE VAULT MESH 2 X 21/2 xl 6ga. GAL. 28" X 300' ROLL 12.5 ga. TANK MESH many other sizes and gauges also available 1/4" DEFORMED PENCIL ROD for VAULT LIDS EDGE-RITE SYNTHETIC FIBER STEEL FIBER All available from
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Vault Master paints. 1 -e qua iN yo .J de-rand, the speed you need. Vault Master paints provide consistently beautiful finishes, job after job. And our new, improved water-based formula covers in one coat, saving you time and labor costs. Metallics White and Black Also available: Glitter Metallic Powders and Pastes Bronzing Liquids, Spray Cans See for yourself. Call or write for our Metallic Vault Master Color Card or samples. 1-800-445-6810 Crescent Bronze Powder Co., Inc. (
The Metallic Products Specialist
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Britain's Government Seeks Public Views On Burial Crisis With experts predicting there may be only 25 years of burial space left in Great Britain, the government is seeking views from the public, faith groups and other interested parties on how to best manage burial grounds in the future. The prospect of having to reuse graves so that the dead are buried up to four deep was raised by the Home Office. Otherwise, many in the funeral industry there are predicting that cemeteries and graveyards will have to shut their gates to burials within 10 to 15 years. In response, Home Office Minister Paul Goggins began a six-month consultation on what should be done. A new consultation paper asks questions on maintenance of burial grounds, exhumation and the possible reuse of old burial grounds. Responses from the consultation will feed into a review of burial law already underway. "The public must have a realistic choice in the funeral arrangements for their relatives and cemeteries must be well managed and accessible. The services provided by burial and cremation authorities should be professional, caring and sensitive to serve the needs of the community. "We are committed to reviewing both the law and current practice relating to burial and cemetery management to ensure that the standards of service fulfil the expectations and needs of the public today. But we want to ensure that any changeâ€”in particular with regards to the re-use of gravesâ€”is acceptable." The consultation asks a number of specific questions, including: Should burial law be more consistent across public and private burial ground providers, and the Church of England? Do the burial process and the standards of service require more or less regulation? Does existing legislation on the exhumation of buried human remains need to be made more consistent? Should existing legislation be extended to enable old burial grounds to be re-used for new burials?
National Concrete Burial Vault Association
VAULT MARKETING PROGRAM ORDER FORM Company Name Billing Street Address or PO Box City
Shipping Street Address City Phone # Contact Person ADVERTISEMENT - "Three Reasons to Consider a Lined Concrete Burial Vault" I would like a copy of the advertisement to run in my local publications (NO CHARGE) Please personalize the ad (NO CHARGE) Use Company Name as listed above Personalization address Do not personalize
BROCHURE - Reasons to Consider a Lined Concrete Burial Vault Quantity ($25
PER HUNDRED, MINIMUM OF
Yes, personalize ($40
Use Company Name as listed above Personalization address Do not personalize
Check is enclosed for $ Credit Card: VISA Card Number: Signature:
MasterCard American Express Expiration:
If paying by credit card, fax this order form to: (407) 774-6751. Or mail along with payment to: National Concrete Burial Vault Association 900 Fox Valley Drive, Ste 204 - Longwood, FL 32779-2552 Phone: (407) 788-1996
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Faithful Dog Tracks Pal To Area Funeral Home The family of a Pennsylvania man who died last month said that when they went to a funeral home to make arrangements for him, they found one mourner already in attendance — a faithful dog. Polo, a 3-year-old mix of German Shepherd, Chow Chow and Labrador, was often seen in the company of Ed Crossan, whose daughter, Donna, owns the dog. Crossan, 73, died after surgery. On the day that Theresa Crossan was preparing to make funeral arrangements for her husband, someone let Polo out and no one could find him. When the family arrived at the funeral home about five blocks away, they found Polo pacing back and forth. When Polo disappeared again the next day, Ms. Crossan and her 10-year-old son, knew just where to look. When the young boy said he thought Polo could smell his missing friend at the funeral home, a veterinarian, agreed, saying, "It was just a dog looking for his pal. It's an amazing story. It shows that the dog was very loyal and loving." Source: The Associated Press
2004 Industry Calendar of Events February 17-20
World of Concrete Orange County Convention Center Orlando, FL
NCBVA Annual Convention & Expo The Venetian Resort Las Vegas, NV
ICFA Convention & Exposition Nashville Convention Center Nashville, TN
Mar. 31-Apr. 3
OGR Annual Conference Gaylord Palms Resort, Orlando, FL
ICFSEB 100th Annual Conference Downtown St. Louis, MO
CANA 86th Annual Convention Fairmont Hotel Vancouver, BC Canada
NFDA Annual Convention Nashville, TN
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Where You Call Home Important In Your Tax and Estate Planning
Glass Sculptures Use Some Ashes For Lasting Memory
By J. Scott Calkins, Esq.
Memory Glass, a new company in the funeral industry, announces the launch of a unique cremation memorial product, developed in response to the demands of today's discerning consumer. A Memory Glass is a hand-blown, glass keepsake that infuses minute amounts of human or pet ashes into a funerary art object. Memory Glass President, Nick Savage, and Vice-President, Loren Dion also introduced the Memory Glass website "Memory Glass was developed to personalize traditional uses of cremated remains," noted Mr. Savage. "By using only a small portion of the ashes in each glass sculpture, every family member can have a 'memory,' while still allowing the rest of the cremated remains to be buried or scattered in traditional ways." The first Memory Glass was made five years ago when a friend of Mr. Savage died in a river accident. A girlfriend of the deceased hit upon the idea of suspending a portion of ashes in glass sculptures. The elegant glass memorials proved to be powerful personal mementos for far-away relatives and friends who couldn't attend the scattering ceremony. Mr. Savage elaborated on the Memory Glass "urn alternative," pointing out that "the scattering of ashes is a useful ceremony for closure, but in time survivors yearn for something more tangible than just memories of the event. Our product preserves the loved one's cremated remains as a visible part of the art." For product information, customers can view, customize and order glass at www.memoryglass.com .
NCB VA Counsel Many NCBVA member company owners have purchased vacation or second homes in states other than where their manufacturing facilities are located. Some have also obtained second residences in tax-favorable states like Florida where I personally have a residence. Thus, in planning and carrying out any estate plan, the matter of domicile may become important. It is important in the determination of taxes, in determining the validity of the will, in interpreting the will and in determining the respective rights of the beneficiaries. Domicile is largely a matter of intent, but a failure to clearly express that intent may result in a will that cannot be admitted to probate, difficulty in determining the place where the estate is to be probated, or the imposition of state inheritance tax by more than one state. More than one state can legally impose inheritance tax on intangible personal property (bank accounts, bonds, etc.) without violation of any constitutional restriction. Failure to make clear which of two or more states is one's domicile may result in having each claim a full amount of inheritance tax. For those of you who have accumulated a large estate, it is even more important that you establish domicile in one state to avoid having two states impose an inheritance tax. The subjective intent to change domicile may not be enough to convince the objectivity of computers. For example, Florida has no income tax, but Florida residents who are "Massachusetts or New York nonresidents" with "source income" from those states must pay an income tax to the state that is the source of the income. Typical "source" income is rental income from real estate in that taxing state. The same is true for former residents of many other states with income taxes.
State Law Governs Ownership Real estate ownership is unique to and governed by the laws of the *state where the real estate is located. If one dies owning real estate in New York or any other state, the transfer of ownership (whether by will or sale by the personal representative or heirs) is governed by that state's law. Any transfer of real estate from an estate involves proving that there is no death tax due. In Florida and a few other states that have no estate tax, there is no problem, but in New York and other states with an estate tax, an appropriate certificate from the state tax commission must be filed with the new deed to convey clear title. The other problem with owning real estate in two or more states is that ancillary probate administration will be necessary to pass title to the real estate located in the nondomicile state. I realize that probably most of the owners of our member companies do not personally own their facilities (other than their private homes). For those that do personally own their facilities (not corporate owned), ancillary administration can be avoided by having the property owned by joint tenants with right of survivorship or in trust, but this will not preclude death taxes being imposed by the state in which the property is located. Yet there are still complicated legal means to even escape such taxes r 1which would necessitate the involvement of an experienced estate attorney. In Florida for example, after Florida domicile is established and ownership of the property changed, there is the Florida Intangible Tax Escape Trust available.
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Samsonite 2200 Chairs Powder Coated Frames - $13.35 Samsonite 2200 Chairs Chrome Frames - $14.40 Hy-Lustre Chair Covers Plain - $14.95
with monogramming or logos starting at $15.95 Frigid Lowering Devices All on Sale T&J Vault Devices Starting at $2410.00
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DO NOT BE FOOLED BY CHEAPER MODELS WITH PLASTIC OR WELDED FIXTURES
A recent report from the Pew Internet and American Project makes some interesting observations about age and use of technology. You may find yourself in one of the big three categories determined in this project. An inventory was taken of the communications gadgets and services that Americans use. It examined the variations within the population of technology users and found that the "technical elite" group of people comprises three distinct sub-groups of Americans who are the most voracious consumers of information goods and services in the U.S. And the categories are: Generation Xers (GenXers) make up most of the technology elite (about 60%). Wired Generation Xers comprises 18% of the U.S. population and a member of this cohort is as likely to be female as male. Relative to the other two groups in the tech elite, Wired GenXers have less on-line experience, but they have quickly embraced a wide range of information goods and services. All use the Internet and 82% have cell phones. They are the second-most active group (behind the Young Tech Elites) in pursuing the Net's interactive features. They spend an average of $169 per month on information goods and services. The average age in this group is 36. The Young Tech Elites make up one-fifth of the technology elite. What is distinctive about them is that they would rather do without their wireline telephone than their computer. For the Young Tech Elites, the cell phone is more important than the wirelin \ad) phone, and email is as important as telephonic communication. The Internet is a regular source for daily news and an indispensable element of their entertainment experience. Young Tech Elites make up 6% of the U.S. population and are the heaviest technology users. Members of this group are more likely to be male than female. All have Internet access, most have cell phones and DVD players (80% or more), and most are most engaged with the interactive aspects of the Internet. Their monthly spending on information goods and services averages $161.10. The average age for this group is 22. Older Wired Baby Boomers make up the remaining one-fifth of the technology elite. This group is 6% of the population and is mostly male. These people spend the most money per month on technologies of any group (an average of $175), 100% have Internet access, and most (82%) have cell phones. They are very active information gatherers online. The average age for these baby boomers is 52. Didn't find yourself in those major categories? Here are some other smaller groups identified in the report: Wired Senior Men: Highly educated small cluster (1% of the sample) of mostly older men (average age is 70) who have a wealth of on-line experience, having been on line for about 10 years. Low-Tech Older Baby Boomers: This group has an average age of 54, is tilted toward women, makes up 21% of the population, and has a cell phone penetration rate that exceeds Internet \ penetration (60% to 51%). This group has lower-than-average educational and income levels and only a few years of Internet experience. Average monthly spending on information goodsâ€” $124.
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New Gearbox, Motor & Disc, Brake
New Disc-Brake System Standard NEMA Greater Speed Loaded 12 or 24-Volt Electric Motor
New Gearbox, Motor and Brake System We can refit your kart with our new system or you can do it yourself. Call for more details: (636) 463-2062
New Vault Turntable from NLD & M
The Vault Turntable lets you hand turn a vault 360 degrees in either direction for easier access to tight spots.
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LESS COST FOR MORE INFORMATION CONTACT: DON OR BRYAN LONG
LONG MACHINE CO. 519 N. MAIN AVE., MAIDEN, NC 28650-1123 (828) 428-2648 • FAX (828) 428-8606
for the Best Metallic Vault Coatings? BRAND NEW SPRAY CANS
We are pleased to announce that we have concluded our R&D on our newsest line of aerosol spray cans. Completed reformulated and redesigned, these cans are easier to use. They do not clog or run when applied. In addition, we have improved the matching qualities of all colors. What can be better then that? OK how about having matching spray cans for our line of quality water-based coatings. Buying solvent or water from Edgmont? It doesn't matter, we have the cans to match!
METALINK COATINGS Edgmont has expanded its popular line of Metalink Coatings, one-part metallic coatings, to include: Meta/ink Antique Bronze, Metalink Blue, Metalink Green, Metalink Lavender, Black, White and Blue-Tinted Clear. These colors are featured on our new color card, which is available to all vault companies. Samples available for either spray or roll applications. Call for the color card! Call for samples! We would like to hear your opinion. Thank you for your interest
METALLIC PELLETS For solvent-based customers, our DUST-FREE copper, gold and silver pellets are the easiest way to utilize metallic pigments in solvent based coatings.
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SAMPLES AND REFERENCES AVAILABLE UPON REQUEST
BRONZING VEHICLES: SB, WB COPPER, GOLD, SILVER POWDERS MATCHING SPRAY CANS - SIX COLORS
610-429-1345 • www.edgmont-abc.com West Chester, PA
Things You Don't Want to Hear. . . Vault Lid Traps Worker Inside Grave A 30-year-old man was trapped for nearly two hours inside a grave when the 800-pound vault cover fell on him while he was preparing a vault for a burial in a Pennsylvania cemetery. According to a Web article, the man was working with three men to clean a previously excavated crypt that had partially filled with mud after a heavy rainstorm. The other men were away from the grave site gathering equipment when the vault's dirt walls caved in, knocking the lid onto the man's legs and upper torso. The workers were able to move the lid from atop the trapped worker's body when they returned to the vault, but had to rely on emergency crews to dig him out of the trench. About 20 men from a Technical Rescue Team responded to the scene and stabilized the vault before hoisting the man from the grave on a backboard. He did not suffer any serious injuries but the burial for which the workers were preparing the vault had to be postponed, said the article.
Casket Floats From Grave Days After The Funeral Two days after saying goodbye to a loved one, an Ohio family returned to the grave to find the coffin floating upside-down in about eight feet of water. Family members contended the cemetery workers did not adequately bury the casket, they only put gravel on top of the vault, so the vault came apart and the casket floated up. The park's management offered to pay for a new casket and vault and to give the family $3,000 for pain and suffering, but the family declined, saying they did not want to return their loved one to the cemetery.
Funeral Home Sued For Wrongful Cremation The children of a deceased Akron, OH man are suing a funeral home for wrongfully cremating his body. They complained to the court that the company cremated the remains of their father without their knowledge or permission. According to the lawsuit filed, police found the 75-year-old man dead of natural causes in his home. Two days later, the funeral home notified the family that his remains had been cremated. According to the lawsuit, the company's negligence prevented relatives from viewing the body or planning a funeral and they suffered severe emotional injury.The plaintiffs are suing for breach of contract, negligent and/or intentional misrepresentation, intentional infliction of emotional distress and mishandling of a body, and are asking for a jury trial.
NCBVA Certified Vault Manufacturing Plants Abel Vault & Monument Co. Canton, IL
Abel Vault & Monument Co. Pekin, IL
American Concrete Industries Bangor, ME
American Vault Co. Cleveland, OH American Vault & Concrete Prod. Detroit, MI
American Wilbert Vault Corp. Forest Park, IL
Arnold-Wilbert Corp. Goldsboro, NC
Arrow Vault Co., Inc. Lafayette, IN
Atlas Concrete Products, Inc. Orlando, FL
Automatic Wilbert Vault Tacoma, WA
Babylon Vault Co. New Windsor, MD
Baumgardner Products Co. Akron, OH
Baxter Burial Vault Cincinnati, OH
Baxter Vault Co. Baxter Springs, KS
Beck Vault Co. Rome, NY
Beier Burial Vaults Columbus, WI
Brewster Vaults & Monuments Millville, NJ
Brown-Wilbert, Inc. Fargo, ND
Brown-Wilbert, Inc. Morris, MN
Brown-Wilbert, Inc. St. Paul, MN
Bruns Norwalk Vault Co. Saint Louis, MO
Brutsche Concrete Products Battle Creek. MI
Brutsche Concrete Products Benton Harbor, MI
Buckeye Vault Service Mansfield, OH
Bush Concrete Products, Inc. Muskegon, MI
C & M Precast Kerrville, TX
Calumet Wilbert Vault Co. Inc. Gary, IN
Carolina-Doric, Inc. Florence, SC
Central Burial Vaults, Inc. Marlow, OK
Central Burial Vaults, Inc. Oklahoma City, OK
Central Burial Vaults, Inc. Tulsa, OK
Central New York Vault Co. Cortland, NY
Century Vault Co., Inc. Barnstable, MA
Cheboygan Cement Products Co. Cheboygan, MI
Chesapeake Burial Vault Co. Ingleside, MD
Christy Vault Co., Inc. Colma, CA
Clinton Wilbert Vaults, Inc. Clinton, IA
Cooper Wilbert Vault Co. Barrington, NJ
Cooper Wilbert Vault Co. Middletown, DE
Cordeiro Vault Co., Inc. Vallejo, CA
Costello Vaults Smith Falls, Ontario, Canada
Creter Vault Corp. Flemington, NJ
Crummitt & Son Vault Corp. Martins Ferry, OH
D.G. Robertson, Inc. Williston, VT
Dardanelle Vault & Monument Dardanelle, AR
Delaware Valley Vault Co., Philadelphia, PA
DePue Wilbert Vault Savannah, GA
Deihl Vault & Precast Co. Orangeville, PA
Detroit Wilbert Vault Corp. Detroit, MI
Doody Burial Vaults, Inc. Winchendon, MA
Doric Concrete Vaults Inc. Garden City, KS
Doric Concrete Vaults, Inc. Great Bend, KS
Doric Concrete Vaults Inc. Osage City, KS
Doric Huntingburg Vault Co. Huntingburg, IN
Doric of Kansas Vault Iola, KS
Doric of Nashville, Inc. Nashville, TN
Doric of Northeast Arkansas Jonesboro, AR
Doric of South Texas Elsa, TX
Doric Concrete Vaults Limon, CO
Doric Concrete Vaults, Inc. Newton, KS
Doric Manufacturing Co. Boaz, AL
Doric Mississippi, Inc. Vicksburg, MS
Doric-South, Inc. Demopolis, AL
Doric Vault of Eastern NY, Inc. Hudson, NY
Doric Vault of Western NY, Inc. Depew, NY
Doric Vault Co. Griffin, GA
Dura Vault North Bend, OH
Eagle Burial Vault Co. of LA Ruston, LA
Eagle Burial Vaults Perry, GA
Esterly Burial Vault Co. West Reading, PA
Evans Eagle Vaults, Inc. Leola, PA
Everlasting Vault Co. Randallstown, MD
Florida Wilbert, Inc. Jacksonville, FL Fond Du Lac Wilbert Vault Fond Du Lac, WI
Forsyth Bros. Fithian, IL
Forsyth Bros. Concrete Prod. Terre Haute, IN
Gettysburg Burial Vault Co. Gettysburg, PA
Grable Vault Co. Logansport, IN
Graffius Burial Vault Co. Sinking Springs, PA
Granite State Doric Newport, NH
Gray Bros., Inc. Kansas City, KS
Hairfield Vault Co. Hickory, NC
Hardy Doric, Inc. Chelmsford, MA
Ham Vault Service Massillon, OH
Harris Precast Laporte, IN
Heilman â€” Wirtz, Inc. Cedar Hill, TX
Hicks Industries, Inc. Miami, FL
Hicks Industries, Inc. Mulberry, FL
Hydraulic Dolly, Inc. Altoona, PA
J.P. Vincent & Son, Inc. Galena, IL
Jacson, Inc. Henderson, TX
Jefferson Concrete Corp. Watertown, NY
Josten Wilbert Vault Co. Sioux Falls, SD
Lakeshore Burial Vault Co. Brookfield, WI
Lavaca Vault Co. Lavaca, AK
Louise1I-Davis Vault Service Chattanooga, TN
Ludlow Burial Vault Co. Ludlow, MA
Lycoming Burial Vault Co. Inc. Montoursville, PA
Marion Vault Works Marion, IN
Markham Burial Vault Services Richmond, VA
Markham-Carter Vault Service Smithfield, VA
Master Grave Service Athens, GA
Memphis Burial Vault Co. Memphis, TN
Milan Burial Vault, Inc. Milan, MI
Milwaukee Wilbert Vault Co. Milwaukee, WI
Minnick Services Corp. Fort Wayne, IN
Moore Wilbert Vault Co. Evans, GA
Murray Vault Co. Austin, AR
Neher Burial Vault Co. Springfield, OH
Nor-Don Vault Co. Inc. Strafford, MO
North Central Mich. Vault Srvc. Cadillac, MI
Norwalk Vault Co. Johnstown, PA
Odon Vault Company, Inc. Odon, IN
Omaha Wilbert Vault, Inc. Omaha, NE
Ostwalt Vault Co. Concord, NC
Palm Vault Co. Ada, OK
Panhandle Vaults Wellington, TX
Peoria Vault Co. Peoria, IL
Pennyslyania Concrete Vault Co. Greensburg, PA
Perfection Vault Woodson, IL
Phenix Vault Phenix City, AL
Pioneer Vault, Inc. Doylestown, PA
Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO
Precast Concrete Products, Inc. Blissfield, MI
Precision Precast Inc. Pittsfield, MA
Quality Burial Vault Co. Houston, TX
Rex Vault Service Newton, IL
Rocky Mountain Monument/Vault Sandy, UT
Roland-Wilbert Vault Co. Marion, IA
Saginaw Wilbert Vault Corp. Saginaw, MI
Sam Green Vault Co. Lynchburg, VA
Saline Vault Co. Sweet Springs, MO
Santeiu Vaults Inc. Livonia, MI
Shenandoah Valley Vaults, Inc. Dayton, VA
Shore Vault & Precast Co. Exmore, VA
Simerly Concrete Products, Inc. Bristol, TN
Simerly Vaults, Inc. Knoxville, TN
Mercer Vault Company Fredericksburg, VA
continued . .
Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH Sunnycrest, Inc. Auburn, NY Suhor Industries Cedar Hill, TX Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Company LTD Mississauga, Ontario, Canada Swan's Concrete Products Westbrook, ME Tennessee Vault & Grave, Inc. Dechard, TN Tucker Vault Co. Farmington, MO Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vault Service Griffin, GA Vincent and Sons Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Montezuma, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault (The James Co.) Waycross, GA Wilbert Vault of Houston, Inc. Houston, TX Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY
National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection
Name of Plant Plant Mailing Address Plant Street Address Plant Telephone Fax Phone Number Owner's Name Evening Telephone Plant Manager/Contact Person Evening Phone Types of Outer Burial Receptacles Produced Top Seals 10 Air Domes 10 Sectionals Other
Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite #204 Longwood, FL 32779-2552 (800) 538-1423 Fax (407) 774-6751 As an NCBVA member in good standing, the total of your Plant Certification Inspection will be $1295 (Recertification, $495). Full payment should be enclosed with your application.
Is It End of the Road for Caisson Team? Since the 1600s and the Napoleonic Wars, the tradition of the horse-drawn casket has played an important role in the funerals of military leaders and dignitaries. The custom originated with the teams of draft horses that were used to clear battlefields of the dead and wounded. In recent times in funeral processions for well-known individuals, a caisson team was used for President Kennedy, U.S. Senator Strom Thurmond, and U.S. Representative Floyd Spence, as well as astronauts, police officers and military personnel killed in the line of duty. Today, however, in South Carolina, proposed state budget cuts threaten the existence of one of the last publicly funded caisson teams in the country that perform traditional military burials. Some years ago, Maj. Steve Riggs built an authentic cannon so his son could participate in Civil War re-enactments. He enlisted the help of Mark Herron, a carriage driver in Charleston, and started towing the cannon with horses. The excitement he
Caisson team escorted body of Space Shuttle Crew member, Michael P Anderson
created resulted in the donation of eight white draft horses from the Army unit that handles a number of caisson burials a day at Arlington National Cemetery. Sen. Glenn McConnell and others helped Riggs get $100,000 annual funding, and, in 1998, his outfit was sworn into service as part of the adjutant general's office. In addition to lending a special dignity to the funerals of soldiers, police officers and statesmen, Riggs' team of horses and 14 volunteer cavalrymen has performed for more than 8,000 schoolchildren.
The caisson may become a thing of the past in South Carolina if state funding is cut. Of the $100,000 of taxpayers' money, more than half is spent on feed and board, veterinary bills, horseshoes, and for upkeep of the vintage gear. Riggs estimates that if his volunteers received pay, a budget of $300,000 a year would be needed, and a single burial could cost $6,000. Sentiment for Riggs' caisson team runs high, however, and those who have witnessed a funeral involving a horsedrawn casket have described the procession as very moving, solemn and beautiful. Some say there are certain institutions and traditions that have value that transcend their cost. The opinion is raised that those who die in service for our country should be provided with a caisson burial. The question remains whether funds will be found in South Carolina's budget to keep the grand tradition of the caisson alive or if this tradition, like many others, will have to rely on heroic fundraising efforts for its existence.
CenterRiteTM Vault Mesh The Most Economical Method for Effective Vault Reinforcement Proven History Self-Centers for Faster Installation
Centered Mesh Provides Better Reinforcement Now with 3 Crimp Positions
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"The Superior Wire for Concrete Reinforcement" For more information 1-800-241-4126 ext. 2252 www.bekaert.com/na MADE IN THE USA
_ MADE IN THE USA
National Concrete Burial Vault Association "Serving the death care industry with the very best"
Dues Schedule J Manufacturer Member Dues are based on total units sold for all locations of the company.
CI 71 [71 11
Please check appropriate level: 1-999 Units $170 1000 - 1999 $260 2000 - 3499 $350 3500 - 4999 $435 5000 and more ....$525
APPLICATION FOR MEMBERSHIP Key Contact
Title Company Name Street Address City
E-mail Company Web Site
171 Associate Member ....$150
CI Franchise Group
Payment Information Include payment with this completed form. We accept Visa, MasterCard and American Express 7.1 Check is enclosed Please charge my El Visa CI MasterCard El Amex Account # Expiration date
Mailing Information NCB VA 900 Fox Valley Drive Suite 204 Longwood, FL 32779-2552 (800) 538-1423 Fax: (407) 774-6751 www.ncbva.org
Check here if you prefer to have your mail sent to your home. Home street Address City State Zip Home Phone Home Fax
COMPANY INFORMATION 111 Burial Vault Manufacturer CI Crematory
171 Funeral Director 71 Cemetery
11 Doric El Con-O-lite
[771 Eagle 171 Trigard CI Provide Graveside services
171 Wilbert 71 Other
CI Metal Vaults CI Plastic Vaults El Fiberglass Vaults Offer sizes for 71 Children CI Adults El Oversize 71 Associate Member: Tell us in 25 words of less about your product/services
E1 Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCBVA's Code of Ethics and the rules which govern the National Concrete Burial Vault Association. Signature is required before this application can be processed.
CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemeteries management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.
National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204, Longwood, FL 32779-2552
FIRST CLASS Address Correction Requested
Annual Convention â€˘ February 22-24, 2004 â€˘ Las Vegas, NV Dear Readers,
Industry News and Notes
We at the National Concrete Burial Vault Association Bulletin would love
Mobile Mixer Goes Stainless
More Trouble for SCI
to hear from you. Specifically, we are looking for press releases from you so that we can continue to address issues and topics that are directly facing you. Do you have an idea for an article of interest to other manufacturers? Why don't you take a few minutes and send us a press release about your happenings? We're interested in details about special events, individuals who deserve recognition, awards, new services you are providing. Suppliers: let us know about your new products and services. Color or black and white photos are also welcome. If you are unsure about how to write your press release or article, don't hesitate to give me a call at (407) 788-1996 or e-mail me at email@example.com. It would be my pleasure to assist you. Looking forward to hearing from you. Jan Monahan Editor
Cemen Tech Inc., announces a new optional extended life stainless steel bin for their Mobile mixer models. The stainless steel aggregate bin and conveyor frame offers customers a mixer that will out live a standard carbon steel body with less maintenance and down time.
NFDA Has the Beat
A group of investors is suing the world's largest funeral and cemetery services company, accusing executives of failing to disclose problems with mishandled remains and not having enough money in reserve to deal with lawsuits stemming from the mistakes. The suit was filed in Miami federal court against Houston-based Service Corporation International and three executives, accusing them of violating federal securities laws. The company has already settled two lawsuits filed over the handling of remains at SCI-owned Menorah Gardens cemeteries in Broward and Palm Beach counties. The attorney in the case notes that shareholders affected by doubledigit percentage drops in the company's stock price were defrauded because company officials "made no disclosure of problems, which were substantial, at Menorah Gardens."
"Rhythm of the Future" has been announced as the theme for the National Funeral Directors Association 2004 Annual Convention, October 17-20 at the Gaylord Opryland Resort and Convention Center, Nashville, TN. Michael Janke, bestselling author, Fortune 500 consultant, and performance expert will keynote the opening session. Sports broadcaster, Greg Gumbel has been signed on for the Convention breakfast (formerly the leadership breakfast).